greyhound waste

endofrainbow

have heard a few horror stories about people cancelling/moving to another waste management company only for Greyhound not to collect their bins from the properties. Anyone know if this has improved?

got a letter from them this morning say that the price plans have changed - was E49.00 standing charge and you pay for each lift (E6.00) now it's up to E12.50 per month (no standing charge) but you pay the E12.50 whether or not you leave a bin out....

dudara

endofrainbow What question are you asking here, i.e. what is the Consumer Issue?

dudara

Delta2113

My Mother got the letter - this year she paid €29.95 (got a €20 discount) annual charge and €20.70 for lifts so far this year - total = €50.65.

They now want €12.50 a month - basically another €100 a year - they wont offer a pay per lift service.

Delta2113

http://www.herald.ie/news/bin-firm-ups-rates-for-waiver-customers-29751911.html


Bin firm ups rates for waiver customers

OU812

is it €12.50 per month with an additional standing charge or just €12.50 per month in total ?

Delta2113

OU812 wrote: »

is it €12.50 per month with an additional standing charge or just €12.50 per month in total ?

1. No Annual Charge
2. No weight Limits
3. No Excess Weight Charge
4. Easy Monthly Payments of €12.50 which is the lowest price in the Dublin waste market.


1-4 above direct from letter sent out - so yes €12.50 per month in total.

This is Waiver customers only.

OU812

so what's the cost for non waiver customers ?

deandean

I just got a letter from Greyhound quoting me an annual charge in full of 250.

basillarkin

I'm paying 15e a month in Galway.

Delta2113

http://www.independent.ie/irish-news/latest-bin-charge-hikes-to-hit-pensioners-and-unemployed-29753712.html


PENSIONERS and single people face the prospect of being hit with higher bin charges from January after one of the biggest players in the waste-collection market changed its charging system.

stargazer 68

My granny got the same letter. Just worked it out she paid 43 euro this year for her bins and now they want her to pay 150 next year! Will they let her move to the rates I have - 49 yearly fee and then per lift?

OU812

Citybin is €15 a month. No lift charge unless you go over the allowance (I've only done once in the last year by a couple of kg).

endofrainbow

Dovies wrote: »

My granny got the same letter. Just worked it out she paid 43 euro this year for her bins and now they want her to pay 150 next year! Will they let her move to the rates I have - 49 yearly fee and then per lift?

I doubt it - the letter is advising the new rates.

Delta2113

http://www.dublinpeople.com/article.php?id=2929&l=100


“Greyhound encourages customers to make full use of the services the company provides, and use their brown bins to maximum capacity, thereby saving money on waste management costs,” Buckley added.


Above is a quote - how will making my Mother pay €12.50 a month regardless of what bins go out make her want to use the brown bin to maximum capacity.

In fact with the pay by weight she was using the brown bin very well but with this new arrangement she will just dump everything into the grey bin.

stargazer 68

endofrainbow wrote: »

I doubt it - the letter is advising the new rates.

Thing is her brother, who lives in a different part of the city, got his letter and is on the 49 up front and pay per lift. Makes no sense!!

endofrainbow

Doesn't really surprise me to be honest. The letter I got had 2 significant errors in it - instead of 2014 they wrote 2013.....twice.

Delta2113

http://www.rte.ie/radio/utils/radioplayer/rteradioweb.html#!rii=9%3A20473579%3A0%3A%3A


- Worth a listen.

Delta2113

My Mother just got this e-mail:-

"Dear Customer,

We would like to remind you that your current waste collection service plan is up for renewal soon. We would advise that you to pay your annual service charge as soon as possible in order to to enter the €1,000 One4All Gift Card prize draw and to avoid any disruption to your waste collection service. To enter this free draw all you have to do is pay your annual service charge by the end of this month 30/11/13."


So was the letter wrong or is this e-mail wrong? Annual Charge or no Annual Charge? Getting annoyed with this treatment.

ergo

what is the story with this?

we got no letter at all (am Dublin city, southside)

I just checked my online account and says am on the €15.50 a month package (186 per year) :eek: some price jump - also balance is -€16.00 so bins not collected last week - we used to just top up and pay per lift

I presume I'm not on the "waiver" deal but still confused
am afraid to call them in case they bump us up to a more expensive deal if that was possible :eek:

djfattony2000

ergo wrote: »

what is the story with this?

we got no letter at all (am Dublin city, southside)

I just checked my online account and says am on the €15.50 a month package (186 per year) :eek: some price jump - also balance is -€16.00 so bins not collected last week - we used to just top up and pay per lift

I presume I'm not on the "waiver" deal but still confused
am afraid to call them in case they bump us up to a more expensive deal if that was possible :eek:

Im in the same boat.

Bin not collected last week. Checked my account to see Im on a €15.50 a month plan and I have racked up a sizable balance.

When did they start charging monthly tariffs?

I dont remember signing up to them...

Delta2113

You don't have to sign up for anything - putting the bins out is basically your 'signature'.

standhead

I have just sent the following complaint to the Minister:

I wish to make a complaint about Greyhound household waste collection which by virtue of it service payment options is pushing household to create waste and not save waste.

3 payment options are available to NEW customers:

1. A flat fee of €175 p.a.
2. €15.50 per month WITH NO WEIGHT RESTRICTION (=€150 p.a.)
3. An annual charge of €59.95 + pay per lift of
a. Black bin €7 per 25kilo + €0.33 per kilo
b. Brown bin €3 per 20 kilo + €0.24 per kilo
c. Green bin free

However as an existing customer who has kept my weight to a minimum, I am being offered option 2 only and being disallowed from option 3, which would encourage me to keep my waste to a minimum!! Based on my waste calculated in the last 12 months, I would pay approximately €100 if option 3 were available.

These 3 options are not being advertised on their website and so most existing customers are unaware of them due to this lack of transparency. Instead, tens of thousands of previous customers are being sent letters as I have been, offering a singular option (option 2) with no weight restriction.

I understand that a waste collection business has to be financially viable but there is also a societal/ environmental cost to tens of thousands of customers being encouraged to put out waste with no weight restriction.

I would be grateful if you could redress this matter on behalf of the country and the environment.

Sincerely,

Delta2113

Just had a lift of the brown bin - 54 kg - it hadn't been put out for a good few months in fairness but anybody else have similar weight? Seems alot?

ergo

standhead wrote: »

I have just sent the following complaint to the Minister:

I wish to make a complaint about Greyhound household waste collection which by virtue of it service payment options is pushing household to create waste and not save waste.

3 payment options are available to NEW customers:

1. A flat fee of €175 p.a.
2. €15.50 per month WITH NO WEIGHT RESTRICTION (=€150 p.a.)
3. An annual charge of €59.95 + pay per lift of
a. Black bin €7 per 25kilo + €0.33 per kilo
b. Brown bin €3 per 20 kilo + €0.24 per kilo
c. Green bin free

However as an existing customer who has kept my weight to a minimum, I am being offered option 2 only and being disallowed from option 3, which would encourage me to keep my waste to a minimum!! Based on my waste calculated in the last 12 months, I would pay approximately €100 if option 3 were available.

These 3 options are not being advertised on their website and so most existing customers are unaware of them due to this lack of transparency. Instead, tens of thousands of previous customers are being sent letters as I have been, offering a singular option (option 2) with no weight restriction.

I understand that a waste collection business has to be financially viable but there is also a societal/ environmental cost to tens of thousands of customers being encouraged to put out waste with no weight restriction.

I would be grateful if you could redress this matter on behalf of the country and the environment.

Sincerely,

thanks for doing that - let us know if you get any reply

re my own account - topped it up the €16 to get back to zero and they lifted my green bin the other day...going forward it's a big price increase though

OU812

Got a come back to them offer of €138 with no weight restrictions for the year, tempting but the level of service is too good with citybin. Called them and they matched it & thanked me for giving them the chance to.

Couchkitten

Our bins were never taken when I moved from Greyhound. Eventually we got sick of having 6 bins and I left them out front of our house hoping I would tempt one of those hooded "youths" to steal them or set them on fire.

Unfortunately after 6 months of waiting, Greyhound still had not picked them up and nobody had stolen them so my Dad took them as big storage bins for his shed (I know...he's a hoarder) I don't understand why Greyhound won't pick up there own bins. Surely it's cheaper for them to reuse them.

Karen23

The letter I got was €49 annual charge then

240ltr bin €7 per lift , no weight charges
140ltr bin. €4.50 per lift, no weight charge
Brown bin €3.50 up to 20 kilos, 19 cent per kilo after 20
Green , free.

This doesn't suit me, I have 240 ltr bin which averages €5 per lift by weight so my charge would go up by €2 a lift.
I contacted them to change to a 140ltr bin but they want €25 to change bins so it will cost more whatever I do.

josh59

For what seems the umpteenth time I've been looking at the Greyhound charges for our bins and can't make any sense of them. My wife has telephoned and emailed them and it appears that we are on some monthly tariff - even though when you look at our account they only amount that appears to be charged is for the brown bin but this is not the case.

We've been reluctant to change as the thoughts of having 6 bins around the place while Greyhound gets off their lazy bums to come and collect their bins doesn't appeal.

But regardless of that on the basis that they seem to have a problem explaining how they calculate their charges I'm going to change over to the City Bin Co.- plus on the face of it their tariffs look appealing and at least I'll know why I'm paying what I'm being charged

VB

Greyhound have offered me ONE renewal option which is €175 pa. He reluctantly gave me details when I asked about the annual charge + pay as you use option.

Citybin have two offerings for my area €12.50 pm (€140 pa with a €10 discount for paying upfront) or €15.00 pm.
There is a weight restriction on the black bin only of either 25kg pm or 42kg pm depending on which option you go for.
No weight restriction on green or brown bins.

Advised Greyhound of the cheaper offer from Citybin and they had no interest in matching. They say they don't have the black bin weight restriction on the €175pa charge. As I'm not going to go anywhere near the Citybin restriction so I am happy to take my €35 saving and move.

Interestingly in my estate I would say 80% of people have switched to citybin over the last year.

Citybin here I come...

Delta2113

http://www.independent.ie/irish-news/binmen-save-homeless-mans-life-after-he-is-emptied-into-rubbish-truck-30030119.html

- I wouldn't be surprised if this was staged. Great publicity and of course the boss was available for tv interview.

oldbill09

I left Greyhound two years ago for all the same complaints as above. I live in Lucan area and joined Thorntons. Best move ever - never had to make one complaint to them. Check out their charges on the website.. Greyhound took back their old bins in two weeks! Peace.

cruhoortwunk

Greyhound are the pits.
-We only started our wheelie bin account in May. On Tuesday, our green bin was not collected. So we called to see why. We were told that Greyhound were no longer collecting wheelie bins in our area as it is a bag collection area. We weren't notified or warned of this in any way.
-The next day we got a call from sales/cancellation department asking us why we were cancelling, he was hoping to get us to change our mind. It wasn't our choice to stop using wheelie bins, we were forced to do so
-Yesterday a greyhound truck emptied all 3 bins into the one truck. Is there not separate trucks for the different bins? It seemed to me that it was pointless recycling if they were just going to put everything in the one truck
-We asked the binman could he remove the bins as we no longer had use for them. He said (jokingly) that we should give them to the neighbourhood kids for halloween. I doubt these bins will actually be collected at all.

Overall, service was fairly abysmal.

Delta2113

Delta2113 wrote: »

1. No Annual Charge
2. No weight Limits
3. No Excess Weight Charge
4. Easy Monthly Payments of €12.50 which is the lowest price in the Dublin waste market.


1-4 above direct from letter sent out - so yes €12.50 per month in total.

This is Waiver customers only.

For 2015 it will be €15.50 per month or you can pay a reduced rate of €175 per year -saving €11.

Is this good?

Bray Head

I've been with Greyhound on and off for a while. The only other option is City Bin. Their service was far superior but they suggested a 100% price increase on us (we generate a lot of waste) so we went back to Greyhound.

Greyhound's service is dire but here's a few tips:

-Pay them once off by credit card at the start of the year. This way they can't keep taking direct debits from you when you cancel
-When something goes wrong call up and insist to speak to a supervisor. Essentially challenge them to hang up on you. They'll blink.
-Supervisors seem to have the power to actually do anything. There are a lot of people answering phones who seem unable to get anything done.
-We had uncollected bins for a while. If you insist long and hard enough they will give you credit for the period they were uncollected. See point on supervisor.
-Put it in writing to info greyhound.ie as well. I once got a problem sorted that way.
-Always cite your account number.

It's a pain, but for us it's a lot, lot cheaper so I put up with it.

Delta2113

Delta2113 wrote: »

For 2015 it will be €15.50 per month or you can pay a reduced rate of €175 per year -saving €11.

Is this good?

Got it for €160 in the end i.e. €13.33 per month.

Delta2113

I have heard some people getting the bins for €12 per month. Anybody else hear of this?

Penny Tration

Delta2113 wrote: »

I have heard some people getting the bins for €12 per month. Anybody else hear of this?

We're with city bin, and generate a lot of waste.

We're 12.50 per month, no weight restrictions.

ytpe2r5bxkn0c1

Delta2113 wrote: »

I have heard some people getting the bins for €12 per month. Anybody else hear of this?

We have no monthly charge, just pay per lift. I spent 60 on black bin and 20 on green year.

Karen23

I got Greyhound down to €13 per month , no weight restrictions and no annual charge. My neighbours pay Greyhound €10 a month but that's because they moved to City Bins and this was the offer to return.

Delta2113 wrote: »

I have heard some people getting the bins for €12 per month. Anybody else hear of this?

nava

Karen23 wrote: »

I got Greyhound down to €13 per month , no weight restrictions and no annual charge. My neighbours pay Greyhound €10 a month but that's because they moved to City Bins and this was the offer to return.

How did you get it down to €13, where you going to leave? What area are you in, I'm in Tallaght but City bins don't service the area. I'm on the €15.50 per month.

Spanish Eyes

nava wrote: »

How did you get it down to €13, where you going to leave? What area are you in, I'm in Tallaght but City bins don't service the area. I'm on the €15.50 per month.

How did you get this deal please? Did you just ring up?

I'm also in South Dublin CC area, and pay annual charge + pay per lift and by weight.

The Greyhound website is absolutely dire. Gives no information at all on their charges, you have to submit for a quote! Does that mean that there are different charges for different people or what. Madness.

But where I am the service is very good Touch Wood.

nava

Spanish Eyes wrote: »

How did you get this deal please? Did you just ring up?

I'm also in South Dublin CC area, and pay annual charge + pay per lift and by weight.

The Greyhound website is absolutely dire. Gives no information at all on their charges, you have to submit for a quote! Does that mean that there are different charges for different people or what. Madness.

But where I am the service is very good Touch Wood.

Are you with Greyhound already? if you threaten to leave they will probably offer you some deal to stay. Try to get it as low as the €13 or at least the €15.50. Also ask for refund on the remaining on the annual fee or free month.


I sent for a quote on the website, they came back with the €15.50 per month for the 3 bins, no annual fees and no weight charges.

Spanish Eyes

nava wrote: »

Are you with Greyhound already? if you threaten to leave they will probably offer you some deal to stay. Try to get it as low as the €13 or at least the €15.50. Also ask for refund on the remaining on the annual fee or free month.


I sent for a quote on the website, they came back with the €15.50 per month for the 3 bins, no annual fees and no weight charges.

Cheers for the reply. Yes I am with GH already.

I don't recall ever being offered a deal without an annual charge and pay by weight/lift.

I suppose I could threaten to leave and get the monthly deal, but I'm a lazy procrastinator. They love people like me!

Anyway the thread has given me a few ideas anyway and lots of food for thought.

I do find the GH website very bad. Thorntons just says it as it is. They are an option for me soon if GH doesn't match them.

Karen23

Karen23 wrote: »

I got Greyhound down to €13 per month , no weight restrictions and no annual charge. My neighbours pay Greyhound €10 a month but that's because they moved to City Bins and this was the offer to return.

nava wrote: »

How did you get it down to €13, where you going to leave? What area are you in, I'm in Tallaght but City bins don't service the area. I'm on the €15.50 per month.

I rang up and told them I wanted to cancel. Said I was disgusted that I was being punished for staying with Greyhound because all my neighbours had left and went with City Bins and were being offered great deals to come back. They said 15.50 was the best they could offer me but I said my neighbours got the €10 deal and I was cancelling unless I got the same. Eventually they came down to €13 a month and refunded me the annual service charge I'd already paid and agreed to review it in a couple of months. I was happy with that so I accepted.

Uncle Ben

Jenny Thalia wrote: »

We're with city bin, and generate a lot of waste.

We're 12.50 per month, no weight restrictions.

All going to change in 2016 when it will be pay by weight nationwide. Was due to happen apparently in July 2015 but the little problem of an election and the IW fiasco also under Alan Kelly and Labour means that it's long fingered by 12 months.

Delta2113

Greyhound will make sure that they have everybody on a nice juicy annual administration charge or whatever they like to call it just in case you hardly put your bins out to try and save and they don't weigh much.

D'Peoples Voice

Anyone finding that the website for greyhound waste looks like it was hacked?
http://greyhound.ie/calendar-search.php

Soundman

D'Peoples Voice wrote: »

Anyone finding that the website for greyhound waste looks like it was hacked?
http://greyhound.ie/calendar-search.php

Maybe they are outsourcing?

practice

Greyhound new service charge 3.25 per week or 140.00 per year
35c kg Black bin
23c kg Brown bin
0c Green bin
Anybody else get this email.
Anybody know City bin charges.

VB

Didn't get anything from greyhound yet. Any word on what they are doing if you prepaid for the year already?

nava

VB wrote: »

Didn't get anything from greyhound yet. Any word on what they are doing if you prepaid for the year already?

Someone asked on their Facebook, their reply was "Any service charge you had paid will be refunded back to your account on a pro rata basis when these new plans begin. so if you paid for the year and you have 2 months left that 2 months worth of credit gets put back on your account."