Working for Voxpro in Cork

yellowcrayon

Just wondering if anyone working there/knows someone working there is able to give me an idea of the what the place is like.
Have gone through the interview process etc etc etc..... have been told its Mon - Sun, 7am - 11pm.
Is this company flexible in terms of hours? Do you end up working a lot of weekends? Can you ask to be put on a set shift e.g. 12pm - 8.30pm any day of the week.
And finally, opinions on what its like to work there? Do you deal with many irate callers? Is it a nice place to work? Are the TLs easy to deal with?

(Sorry for amount of questions, dont know anyone working there so any information would be much appreciated. Thanks)

sok2005

Don't know about the company but I found this.
http://www.boards.ie/vbulletin/showthread.php?p=79991220
Might help.

keithclancy

Don't bother if you value your sanity.

I'd rather work in a chipper serving drunks than in a Call Center

celica00

know a few people working there and they also do just normal mon-fri shifts. they seem to be happy enough too

yellowcrayon

Thank you for the replies.. Seems there are mixed opinions. I read the other thread on them and it seems mostly bad opinions on that one.

@Celica00, Do you mind if I ask are your friends doing tech support or shared services? And is it in their contract that they only work Mon to Fri? Just wondering because Ive worked in call centres before where I had to be available for work Mon - Sun, 8am - midnight and I had nooooo life at all.

yellowcrayon

@ keith, is there something in particular that you think made them a bad place to work for? (Want to make sure Im informed about the place before getting in too deep) Thank you

celica00

yellowcrayon wrote: »

Thank you for the replies.. Seems there are mixed opinions. I read the other thread on them and it seems mostly bad opinions on that one.

@Celica00, Do you mind if I ask are your friends doing tech support or shared services? And is it in their contract that they only work Mon to Fri? Just wondering because Ive worked in call centres before where I had to be available for work Mon - Sun, 8am - midnight and I had nooooo life at all.

they started with tech support and always seemed to have mo-fr shifts (various times tho)
2 of them working there, actually managed to get a better intern position

Zuzi

Hi, I am not working there, but I have friends there. The working hours depend on which department are you working in. For example only English speakers are covering as well 05.00 am and week ends, but Italian only 8.00 - 5.00 Monday Friday since the market doesn't require more than this at the moment. About irate customers I think is normal, you are going to deal with customer issue...sooo..
Then the TLs: they don't have TLs but only TMs, QA and trainers...I think everyone can be different, so if you are lucky you'll get a good one 😉!
More over i believe you should be sure about the salary and benefits, those are the things people that work there usually don't like and after a while they prefer to quit for a better offer in other companies.
Hope this help... Best of luck

yellowcrayon

Hi Zuzi, thanks for the info, its much appreciated

Having received more info on the job, i think i would be inclined to say that the salary doesnt reflect the workload required from you.

keithclancy

yellowcrayon wrote: »

@ keith, is there something in particular that you think made them a bad place to work for? (Want to make sure Im informed about the place before getting in too deep) Thank you

No, just Call Centers in General.

E.G.
Monitoring how long you spend in a toilet / day.
Getting hassle for spending too long on the call
Calls being too short
Doing wrap up too slowly
Doing wrap up too quickly
Attrition rate is high (because the job is crap)
Management are usually just people who were able to put up with the rubbish the longest.

Never again. I made more money delivering pizzas and more self respect.

I would say if you go for it, make no suggestions for improvement, keep your head down and just do the job.

kuang1

Hi gang.
Bumping this to see if anyone out there has more recent reports about working here?
Close friend of mine has a chance to work there but is uncertain.

Sonics2k

kuang1 wrote: »

Hi gang.
Bumping this to see if anyone out there has more recent reports about working here?
Close friend of mine has a chance to work there but is uncertain.

It greatly depends on the department they work in really.

pogsick

Sonics2k wrote: »

It greatly depends on the department they work in really.

I can 2nd that, multiple contracts, will get widely varying reports depending on which contract you work for

kuang1

pogsick wrote: »

I can 2nd that, multiple contracts, will get widely varying reports depending on which contract you work for

So could you elaborate on which contracts are ok and which are not?
Cheers.

pogsick

Airbnb currently has the lowest satisfaction but if you just do what you're supposed to be doing and not try to take the p*** it'll be grand no matter which department you're in

gerogerigegege

had a phone interview about two weeks ago with Voxpro. They havent gotten back to me.
I emailed during the week and have heard nothing.
anyone any experience with them?

WoolyJumper

gerogerigegege wrote: »

had a phone interview about two weeks ago with Voxpro. They havent gotten back to me.
I emailed during the week and have heard nothing.
anyone any experience with them?

Yeah I had a similar experience. Was this with Stripe? They arranged to make a phone interview nearly a month ago now. I got back to them letting them know the times I was available but heard nothing back. The next week I emailed them again letting them know the times Id be available that week and still heard nothing. I heard they recently hired a new batch of people. It was bad form to be honest. I spent a good two weeks making myself as available as possible, making sure I was around in the evenings in case they rang. After arranging to make a call they could have had the decency to let me know what was going on.

gerogerigegege

it was with one of the Voxpro recruiters.
they were mad to speak with me but still no reply.
these companies pay peanuts anyways.
shameful way to treat people

Cape Clear

gerogerigegege wrote: »

it was with one of the Voxpro recruiters.
they were mad to speak with me but still no reply.
these companies pay peanuts anyways.
shameful way to treat people

Important to keep Dan in the standard of living his ego deserves.

http://www.irishexaminer.com/motors/motors-and-me/video-motors-me-dan-kiely-and-his-bmw-i8-374050.html

eurasian

Oh VoxPro... Several months ago I applied for a number of positions all to do with foreign language I'm fluent at. Got the interview (online), have been rejected after. Recently started to look for work again and was surprised they are still re-advertising these positions.
I though maybe it's just me not suitable for them (allthough I'm pretty confident). Now I think this guys simply advertising jobs that does not exist. You know, when Government officials are visiting your office, you sort of need to keep the "Let's Keep the Recovery Going" agenda alive. Or it's just a high turnover in the company that keeps vacancies constanly open. Which I think is even worse as it gives an impression of how they treat their employees.

run_Forrest_run

Cape Clear wrote: »

Important to keep Dan in the standard of living his ego deserves.

http://www.irishexaminer.com/motors/motors-and-me/video-motors-me-dan-kiely-and-his-bmw-i8-374050.html

the state of him and that car, vulgar breeds vulgarity.

purpleisafruit

Worked there part-time through college. As call centres go, it's not too bad. Much better than Abtran anyway.
Like most jobs of that nature, full of "managers" with a jumped up sense of self importance and a group of sycophants who hang on their every word. The best thing ever was last Christmas when they announced changes to Christmas bonus so everyone got less than before. Owner arrives on with a new i8 a week later. It's reached parody levels with a recent internal competition to win a chance to go for a spin in said i8 with the owner :rolleyes:

run_Forrest_run

purpleisafruit wrote: »

It's reached parody levels with a recent internal competition to win a chance to go for a spin in said i8 with the owner :rolleyes:

:eek:
David Brent with money

Dbu

run_Forrest_run wrote: »

the state of him and that car, vulgar breeds vulgarity.

I say fair play to him. If he can afford it, why not.
He is a successful business man after all.

Cape Clear

Dbu wrote: »

I say fair play to him. If he can afford it, why not.
He is a successful business man after all.

Class always shines through or lack of it.

Dbu

Cape Clear wrote: »

Class always shines through or lack of it.

The man can do what he likes with his money

run_Forrest_run

Dbu wrote: »

I say fair play to him. If he can afford it, why not.
He is a successful business man after all.

you can be successful in business while treating people with a bit more respect & professionalism than what we're seeing here.

Cape Clear

Dbu wrote: »

The man can do what he likes with his money

Certainly never said he couldn't.

tuch

“Voxpro partners with clients that are changing the world. Our success is built on delivering beautiful customer experience (BCX)"
Dan Kiely

Cape Clear

tuch wrote: »

“Voxpro partners with clients that are changing the world. Our success is built on delivering beautiful customer experience BS
Dan Kiely

Fixed that for you

run_Forrest_run

Cape Clear wrote: »

Fixed that for you

almost every company spews out that 'making the world better' drivel anyway, he's not unique there.

gerogerigegege

didn't get that job.
feel a little mediocre tbh

Dbu

Fair Play to them, another expansion
http://www.irishexaminer.com/business/voxpro-eyes-2016-latin-american-expansion-415072.html

IIGeminiII

Worked there for a year and a bit. Quit recently. Awful, awful job. Massive turnover of staff, especially the last month or so, and things are always getting worse in there. Shift work is dire with no flexibility. It depends on the contract, but the strong likelihood is that your work will be very intense, very poorly paid, with little or no support from your manager, and you will frequently go weeks and weeks on end without being given two consecutive days off. The rosters are entirely inhumane and designed to break you down and spit you out. In addition you are constantly lied to about bonuses, vouchers, rosters etc. Your work is surveilled to an extraordinarily creepy level, and all of your activities are broken down into stats, which are then criticised in minute detail every three weeks or so by quality leads. The working environment is designed very cynically and you are played off against other teams and also against the other people in your team. There is a concerted effort made to make you feel like your work is a game and 'cool', with pointless little rewards doled out every so often. The business façade is presented as cool, young, hip etc. etc. etc. but they routinely fire people in a seriously cut-throat manner and if you ever think that you are anything more than a number to them then you are a fool. It's basically a factory farm.

The people you work with will be awesome and because the job is so ****, and everyone is in it together, there can be a good sense of camaraderie, apart from an easily recognisable minority which are brainwashed company shills. Canteen is decent.

Most of the things I've listed are negative, coz that's what stands out to me, but of course in that environment you will learn things about yourself and your abilities and there can be good craic. Just remember, everybody is leaving, and there is a reason for that.

tuch

As I find myself constantly pausing in awe at the physical office environment. It's like nothing I have ever seen before. The place is bright, upbeat, even funky. There's a definite energy and vitality to the place. A number of staff are chatting in the coffee dock area, others gather in the restaurant and there's even a few playing table tennis in the corner. Passing by each group, Dan and Linda impressively have a word for everyone, even calling each by their first names.
Everywhere I turn, I hear different languages as staff engage cheerfully with customers from all over the world.

As I move from one team area to another, all seem to have genuinely adopted that customer's distinct culture and vibe.

In the middle of each area too are specially themed meeting rooms and breakout areas. There's the American Hollywood area with a standout sign in big bright lights saying 'Dream Big'. If you closed your eyes and reopened them, you could easy imagine yourself in the middle of downtown LA. In another area, the Asia-Pacific themed room has colourful Asian artwork hanging on the walls and low-level furniture where you might just be expected to kneel.

In the office and as if on cue, a group of about 20 young people emerge from the fully glazed meeting room in the middle of the floor. They look like a bunch of cool college students leaving a lecture hall.
"That's the next group of new recruits that have joined us," explains Linda proudly. "This is their induction week where they get to learn what and how we do things here in Voxpro," she adds

"The sense of energy and focus on excellence that we have here comes from gathering hundreds of people together from the four corners of the world to work, as one, towards our shared goal. It emanates from the human connections that are the very heartbeat of Voxpro. It derives from the quirky diversity we so cherish here and it comes from the team themselves who we continually encourage to be entrepreneurial themselves, to take risks and to make a difference." he adds.

above all, he wants the company to become known, not for the ordinary but for the extraordinary.

http://www.independent.ie/business/small-business/embracing-the-extraordinary-has-made-voxpro-a-global-success-story-31248415.html

The_Kew_Tour

2 guys who worked in same company as me left my place to go there 3 or 4 months ago. Both have now left.

The_Kew_Tour

2 guys who worked in same company as me left my place to go there 3 or 4 months ago. Both have now left.

IIGeminiII

tuch wrote: »

I find myself constantly pausing in awe at the physical office environment. It's like nothing I have ever seen before. The place is bright, upbeat, even funky.

Give me a sick bag. Young people working just over minimum wage and pushed to breaking point by soulless profiteers, but hey, at least the office is "funky"! And the boss saying "howdy" to you whenever he passes wears thin after three or four weeks working nights with no consecutive days off and almost no money in your pocket after rent. Especially when you have to pass his billion dollar sports car on the way in the door in the morning. A word of advice to the slave masters, funky furniture and veg allotments aren't going to stop your staff leaving. More humane working hours and better pay just might however. Although staff turnover is probably part of their business plan anyway. Never looked back since I left.

roundymac

We all had to start somewhere. Don't knock it.

custsupport

Hello all,

I am about to start working for Voxpro Cork in less than a couple of weeks.

My worries is the room rental market in Cork.

Does Voxpro have a bulletin where their employees can post available rooms for rent?

I look forward to reading your replies

Kindest Regards

Eric

run_Forrest_run

custsupport wrote: »

Hello all,

I am about to start working for Voxpro Cork in less than a couple of weeks.

My worries is the room rental market in Cork.

Does Voxpro have a bulletin where their employees can post available rooms for rent?

I look forward to reading your replies

Kindest Regards

Eric

that sounds like a question for the HR Dept. in Voxpro to be honest.

custsupport

hello

thank you for your reply.

i was hoping that a current voxpro employee would answer

Eric

pogsick

They have a page on Facebook for houseshares etc. it's not updated much tho, better off contacting HR as they get property offers all the time and assist workers finding property to live in if they need it