eFibre Kilbelin Abbey Newbridge

pistolpetes11

Hi Folks , 

Hoping someone can help me out here , 

Ive being checking away most days since our New Fibre Cab was installed to see if we were live yet ,

Anyway there on Tuesday I typed in my address without the house number by mistake and noticed there was a load of houses in the estate enabled 

Was showing 1 of 59 when I put in Kilbelin Abbey , there is 68 houses in the estate I think,

Anyway I went through the check from one to 68 and every house is available bar 50-59,

There is only one cabinet in the estate as its a new estate (5-6 years old), but I just text the builder there now to make sure

Is this just a mistake as there is house further away from the cabinet than mine and they seem to be enabled ?

If it is just a mistake then how do we go about getting it sorted , and if there is an issue , again how do we go about getting it sorted ?

Thanks for your time !

pistolpetes11

Anyone Home ?

pistolpetes11

So , any update ..........................

eircom: Mark

pistolpetes11 wrote: »

So , any update ..........................

Hi pistolpetes11

Can you PM me with your full address or tel no: so I can look into that for you.

Thanks, Mark

eircom: Mark

pistolpetes11 wrote: »

Hi Folks , 

Hoping someone can help me out here , 

Ive being checking away most days since our New Fibre Cab was installed to see if we were live yet ,

Anyway there on Tuesday I typed in my address without the house number by mistake and noticed there was a load of houses in the estate enabled 

Was showing 1 of 59 when I put in Kilbelin Abbey , there is 68 houses in the estate I think,

Anyway I went through the check from one to 68 and every house is available bar 50-59,

There is only one cabinet in the estate as its a new estate (5-6 years old), but I just text the builder there now to make sure

Is this just a mistake as there is house further away from the cabinet than mine and they seem to be enabled ?

If it is just a mistake then how do we go about getting it sorted , and if there is an issue , again how do we go about getting it sorted ?

Thanks for your time !

Hi pistolpetes11

I got your PM and I checked the estate. Our systems show that up to 49 is showing as connected updated on the system.

I was unable to get any indication as to when the situation may change and if or when the service will be available at the address.

Mark

pistolpetes11

eircom: Mark wrote: »

pistolpetes11 wrote: »

Hi Folks , 

Hoping someone can help me out here , 

Ive being checking away most days since our New Fibre Cab was installed to see if we were live yet ,

Anyway there on Tuesday I typed in my address without the house number by mistake and noticed there was a load of houses in the estate enabled 

Was showing 1 of 59 when I put in Kilbelin Abbey , there is 68 houses in the estate I think,

Anyway I went through the check from one to 68 and every house is available bar 50-59,

There is only one cabinet in the estate as its a new estate (5-6 years old), but I just text the builder there now to make sure

Is this just a mistake as there is house further away from the cabinet than mine and they seem to be enabled ?

If it is just a mistake then how do we go about getting it sorted , and if there is an issue , again how do we go about getting it sorted ?

Thanks for your time !

Hi pistolpetes11

I got your PM and I checked the estate. Our systems show that up to 49 is showing as connected updated on the system.

I was unable to get any indication as to when the situation may change and if or when the service will be available at the address.

Mark

Hi Mark , 

It seems only the 50's were missed , Im hoping and presume this was some sort of mistake , 

The the image attached 

61 K A can get the service , Who can I speak with that will advise me more on the situation , customer service on the phone dont know , neither does the online chat

pistolpetes11

Hi Mark , 

Any update on this for me please ?

Thanks

Peter

eircom: Mark

pistolpetes11 wrote: »

Hi Mark , 

Any update on this for me please ?

Thanks

Peter

Hi Peter,

We have had a number of similar queries from customers. Which we have sent to the efibre networks department

In some cases where one address out of 20 is not qualifying for the efibre service.

The response we get and have to advise customers is:

"the efibre service is not guaranteed to any address, there are network, cabling and distance issues that can affect availability. There can individual factors for each address and the networks team investigated and stated the service is not available at the address".

Operations have informed me that it's not possible to check every customers request to the specific reasons as to why the service is not available.

I really do understand how vague the response is however all we can say is that although we have no news indication as to if or when the efibre service may be available regarding your address and those few in the estate as yet. Work is continually ongoing if you want to check back with us for an update in a few months.

Thanks, Mark

pistolpetes11

eircom: Mark wrote: »

pistolpetes11 wrote: »

Hi Mark , 

Any update on this for me please ?

Thanks

Peter

Hi Peter,

We have had a number of similar queries from customers. Which we have sent to the efibre networks department

In some cases where one address out of 20 is not qualifying for the efibre service.

The response we get and have to advise customers is:

"the efibre service is not guaranteed to any address, there are network, cabling and distance issues that can affect availability. There can individual factors for each address and the networks team investigated and stated the service is not available at the address".

Operations have informed me that it's not possible to check every customers request to the specific reasons as to why the service is not available.

I really do understand how vague the response is however all we can say is that although we have no news indication as to if or when the efibre service may be available regarding your address and those few in the estate as yet. Work is continually ongoing if you want to check back with us for an update in a few months.

Thanks, Mark

Well Mark ,

A few months have passed , 

Speaking to CC on the phone a few weeks ago told me that my estate is not actually enabled and the map is wrong but it should be in December or maybe the new year , 

Have you any more info for me please ? 

My PS4 needs more bandwidth !!!

eircom: Tracey

pistolpetes11 wrote: »

eircom: Mark wrote: »

pistolpetes11 wrote: »

Hi Mark , 

Any update on this for me please ?

Thanks

Peter

Hi Peter,

We have had a number of similar queries from customers. Which we have sent to the efibre networks department

In some cases where one address out of 20 is not qualifying for the efibre service.

The response we get and have to advise customers is:

"the efibre service is not guaranteed to any address, there are network, cabling and distance issues that can affect availability. There can individual factors for each address and the networks team investigated and stated the service is not available at the address".

Operations have informed me that it's not possible to check every customers request to the specific reasons as to why the service is not available.

I really do understand how vague the response is however all we can say is that although we have no news indication as to if or when the efibre service may be available regarding your address and those few in the estate as yet. Work is continually ongoing if you want to check back with us for an update in a few months.

Thanks, Mark

Well Mark ,

A few months have passed , 

Speaking to CC on the phone a few weeks ago told me that my estate is not actually enabled and the map is wrong but it should be in December or maybe the new year , 

Have you any more info for me please ? 

My PS4 needs more bandwidth !!!

I'm afraid we have no updates on this.

We have no roll out plans or lead times on when address are being upgraded to eFibre unfortunately.
Your exchange has been enabled however your address is not enabled as of yet. Eircom will contact you when it's available to order in your area.

Sorry for all inconvenience caused.

Thanks

Tracey  

pistolpetes11

Ok 4 Months on and Im still trying to find out what the situation is with eFibre for my house , 

I was in Neighbours this morning and they have it , Can you give me a straight answer as to when it will be available in my house a few doors down or why it is not available in my home,

Is there anything that can be done on my end , Can I get a new line ran in ? 

Can I get a third party to fix the problem 

What are my options please .

eircom: Alan

pistolpetes11 wrote: »

Ok 4 Months on and Im still trying to find out what the situation is with eFibre for my house , 

I was in Neighbours this morning and they have it , Can you give me a straight answer as to when it will be available in my house a few doors down or why it is not available in my home,

Is there anything that can be done on my end , Can I get a new line ran in ? 

Can I get a third party to fix the problem 

What are my options please .

Hi pistolpetes11

Please PM me your address or landline number and I'll look into this further for you,

Many thanks

Al

pistolpetes11

eircom: Alan wrote: »

pistolpetes11 wrote: »

Ok 4 Months on and Im still trying to find out what the situation is with eFibre for my house , 

I was in Neighbours this morning and they have it , Can you give me a straight answer as to when it will be available in my house a few doors down or why it is not available in my home,

Is there anything that can be done on my end , Can I get a new line ran in ? 

Can I get a third party to fix the problem 

What are my options please .

Hi pistolpetes11

Please PM me your address or landline number and I'll look into this further for you,

Many thanks

Al

PM sent , Spoke to an Engineer at the cabinet today who cant see any reason why I am being told I cant avail of the service .

eircom: Alan

pistolpetes11 wrote: »

eircom: Alan wrote: »

pistolpetes11 wrote: »

Ok 4 Months on and Im still trying to find out what the situation is with eFibre for my house , 

I was in Neighbours this morning and they have it , Can you give me a straight answer as to when it will be available in my house a few doors down or why it is not available in my home,

Is there anything that can be done on my end , Can I get a new line ran in ? 

Can I get a third party to fix the problem 

What are my options please .

Hi pistolpetes11

Please PM me your address or landline number and I'll look into this further for you,

Many thanks

Al

PM sent , Spoke to an Engineer at the cabinet today who cant see any reason why I am being told I cant avail of the service .

Thanks pistolpetes11

Al

pistolpetes11

Hi Alan , 

Have your heard anything back on this yet ? 

Thanks 

pistolpetes11

Hi Alan , 

I sent you a PM earlier , just wondering if you have anything back on this for me yet ?

Thanks 

Peter

Flat.Eric82

Hi Pete,

I am only a few doors up from you and I have contacted eircom numerous times about efibre and they have whitewashed me with the same line"not guaranteed".  I've asked for the engineers report as to why I cannot get access despite over 90% of the houses in the estate with access. They denied my requests and have been awful to deal with. I've stayed loyal to eircom over the last few years (despite better deals from rivals) all in the promise that efibre was coming . Now they are simply ignoring the problem and offering no solutions! 

pistolpetes11

Hi Eric , 

Alan was in touch via PM and he has been onto operations about the issue and is trying to get a resolution , Im on a crappy 1MB now with the brilliant WiMax , makes working from home a nightmare , sometime I would be quicker driving to where ever I need to send a file and dropping it in .

Alan Knows and understands I am in desperate need of the service , Ive put it to the them I would at this stage be willing to pay for a 3rd party to provide me a report as to what the problem is and how I ( Now we ) can go about resolving the issue.

Keep an eye in here as Il be reporting back when he does get back to me , I expect to hear something on Monday morning .

Pete

Flat.Eric82

Hi Pete,

Good stuff. I had been wanting to post a message for a while as I had been following your progress over the last while with eircom. I just couldn't believe that they would not explain why and how all houses could not be connected considering it is a new estate and the distance from the exchange. To make matters worse was the fact that they were hiding behind the "not guaranteed" line. I just hope they can supply us with more detail and or get an engineer back out to the exchange to fix it. 

pistolpetes11

Flat.Eric82 wrote: »

Hi Pete,

Good stuff. I had been wanting to post a message for a while as I had been following your progress over the last while with eircom. I just couldn't believe that they would not explain why and how all houses could not be connected considering it is a new estate and the distance from the exchange. To make matters worse was the fact that they were hiding behind the "not guaranteed" line. I just hope they can supply us with more detail and or get an engineer back out to the exchange to fix it. 

Hi Alan , Just checking in on this ,

Thanks 

Peter

eircom: Alan

pistolpetes11 wrote: »

Hi Alan , 

Have your heard anything back on this yet ? 

Thanks 

HI pistolpetes11

I'm afraid I have no further update however I have been informed that I can expect an update from operations within the next few days.

Thanks

Al

pistolpetes11

eircom: Alan wrote: »

pistolpetes11 wrote: »

Hi Alan , 

Have your heard anything back on this yet ? 

Thanks 

HI pistolpetes11

I'm afraid I have no further update however I have been informed that I can expect an update from operations within the next few days.

Thanks

Al

Hi AL ,

Thanks for that , 

Il be in touch on Friday to check for an update,

Peter

eircom: Alan

pistolpetes11 wrote: »

eircom: Alan wrote: »

pistolpetes11 wrote: »

Hi Alan , 

Have your heard anything back on this yet ? 

Thanks 

HI pistolpetes11

I'm afraid I have no further update however I have been informed that I can expect an update from operations within the next few days.

Thanks

Al

Hi AL ,

Thanks for that , 

Il be in touch on Friday to check for an update,

Peter

No worries Peter,

Talk to you then

Al

pistolpetes11

eircom: Alan wrote: »

pistolpetes11 wrote: »

eircom: Alan wrote: »

pistolpetes11 wrote: »

Hi Alan , 

Have your heard anything back on this yet ? 

Thanks 

HI pistolpetes11

I'm afraid I have no further update however I have been informed that I can expect an update from operations within the next few days.

Thanks

Al

Hi AL ,

Thanks for that , 

Il be in touch on Friday to check for an update,

Peter

No worries Peter,

Talk to you then

Al

Hi Alan , 

Just checking in on this ?

Thanks 

Peter

pistolpetes11

Hi Alan , 

Just checking back in on this again ,

Thanks

Peter

pistolpetes11

Do you ever get the feeling that your talking to yourself ???

Alan , Any update ?

jasper1

Pistolpetes11, Flat.Eric82
Sometimes the address checker and the line checker can be out of sequence. Did you check if your telephone number qualifies for efibre?

jasper1 

pistolpetes11

jasper1 wrote: »

Pistolpetes11, Flat.Eric82
Sometimes the address checker and the line checker can be out of sequence. Did you check if your telephone number qualifies for efibre?

jasper1 

Il out do that , 

I rang up Eircom a couple of weeks ago , order a new number , received nothing , not a peep , So I go onto customer support this evening and they tell me my new number is enabled for eFibre !

Ordering its up as we speak 

eircom: Alan

pistolpetes11 wrote: »

Hi Alan , 

Have your heard anything back on this yet ? 

Thanks 

Hi pistolpetes11

I have good news, I've been actively chasing this up and have finally been assured that efibre is now available to you, can you PM me a mobile number for you and we will discuss this further?

Al

pistolpetes11

eircom: Alan wrote: »

pistolpetes11 wrote: »

Hi Alan , 

Have your heard anything back on this yet ? 

Thanks 

Hi pistolpetes11

I have good news, I've been actively chasing this up and have finally been assured that efibre is now available to you, can you PM me a mobile number for you and we will discuss this further?

Al

Sending the PM now 

eircom: Alan

pistolpetes11 wrote: »

eircom: Alan wrote: »

pistolpetes11 wrote: »

Hi Alan , 

Have your heard anything back on this yet ? 

Thanks 

Hi pistolpetes11

I have good news, I've been actively chasing this up and have finally been assured that efibre is now available to you, can you PM me a mobile number for you and we will discuss this further?

Al

Sending the PM now 

Hi pistolpetes11

Thanks for taking my call

Al

Flat.Eric82

Hi Alan,

I am in the same situation and a few doors down. Can you have a look into mine? 

Regards

eircom: Alan

Flat.Eric82 wrote: »

Hi Alan,

I am in the same situation and a few doors down. Can you have a look into mine? 

Regards

Hi Flat.Eric82



Got your PM and replied, Unfortunately I do not know why this had happened but glad it's getting sorted once and for all


Al

pistolpetes11

Hi Alan , 

I ordered online last Wednesday but as of yet the order has not been processed on your system , 

Can you look into this for me please ? 

Flat.Eric82

pistolpetes11 wrote: »

Hi Alan , 

I ordered online last Wednesday but as of yet the order has not been processed on your system , 

Can you look into this for me please ? 

Hi Pete,

I ordered mine up on Monday and an engineer will be out to us on Tuesday !
Just to let you know .

Regards

pistolpetes11

Flat.Eric82 wrote: »

pistolpetes11 wrote: »

Hi Alan , 

I ordered online last Wednesday but as of yet the order has not been processed on your system , 

Can you look into this for me please ? 

Hi Pete,

I ordered mine up on Monday and an engineer will be out to us on Tuesday !
Just to let you know .

Regards

Hi Alan , 

Would it make sense for this engineer to kill 2 birds with one stone here ? 

Either that or you get a very strong wireless router I can tap into Eric , lol

At least something good has come out of this thread , Alan took ownership of the issue and its be solved for the most part with you getting yours next week , and hopefully me too

Thanks 

Peter

Flat.Eric82

pistolpetes11 wrote: »

Hi Alan , 

Would it make sense for this engineer to kill 2 birds with one stone here ? 

Either that or you get a very strong wireless router I can tap into Eric , lol

At least something good has come out of this thread , Alan took ownership of the issue and its be solved for the most part with you getting yours next week , and hopefully me too

Thanks 

Peter

Hi Pete,

Only for yourself and Alan in Eircom, this would never have been sorted. Well it would be a good idea to get them both done together . My engineer is due between 9-1pm on Tuesday 25th. So would mentioning !

eircom: Alan

pistolpetes11 wrote: »

Flat.Eric82 wrote: »

pistolpetes11 wrote: »

Hi Alan , 

I ordered online last Wednesday but as of yet the order has not been processed on your system , 

Can you look into this for me please ? 

Hi Pete,

I ordered mine up on Monday and an engineer will be out to us on Tuesday !
Just to let you know .

Regards

Hi Alan , 

Would it make sense for this engineer to kill 2 birds with one stone here ? 

Either that or you get a very strong wireless router I can tap into Eric , lol

At least something good has come out of this thread , Alan took ownership of the issue and its be solved for the most part with you getting yours next week , and hopefully me too

Thanks 

Peter

Hi pistolpetes11 & Flat.Eric82

Many thanks for your nice feedback

I could not agree more that and it makes perfect sense to 'kill two birds with one stone' however unfortunately the efibre team have advised me that a work schedule is already drawn up for erics installation engineer and it cannot be ammended.


Did you receive any notice of an installation date yet Pete? You should have by now...

Al

pistolpetes11

eircom: Alan wrote: »

pistolpetes11 wrote: »

Flat.Eric82 wrote: »

pistolpetes11 wrote: »

Hi Alan , 

I ordered online last Wednesday but as of yet the order has not been processed on your system , 

Can you look into this for me please ? 

Hi Pete,

I ordered mine up on Monday and an engineer will be out to us on Tuesday !
Just to let you know .

Regards

Hi Alan , 

Would it make sense for this engineer to kill 2 birds with one stone here ? 

Either that or you get a very strong wireless router I can tap into Eric , lol

At least something good has come out of this thread , Alan took ownership of the issue and its be solved for the most part with you getting yours next week , and hopefully me too

Thanks 

Peter

Hi pistolpetes11 & Flat.Eric82

Many thanks for your nice feedback

I could not agree more that and it makes perfect sense to 'kill two birds with one stone' however unfortunately the efibre team have advised me that a work schedule is already drawn up for erics installation engineer and it cannot be ammended.


Did you receive any notice of an installation date yet Pete? You should have by now...

Al

Hi Al, 

No word even though I ordered mine 3 business days before Eric ? 

Surely the eFibre team could look on this case on merit that its been ongoing for 5 months ? 

Thanks again for your time ,

Peter

eircom: Alan

pistolpetes11 wrote: »

eircom: Alan wrote: »

pistolpetes11 wrote: »

Flat.Eric82 wrote: »

pistolpetes11 wrote: »

Hi Alan , 

I ordered online last Wednesday but as of yet the order has not been processed on your system , 

Can you look into this for me please ? 

Hi Pete,

I ordered mine up on Monday and an engineer will be out to us on Tuesday !
Just to let you know .

Regards

Hi Alan , 

Would it make sense for this engineer to kill 2 birds with one stone here ? 

Either that or you get a very strong wireless router I can tap into Eric , lol

At least something good has come out of this thread , Alan took ownership of the issue and its be solved for the most part with you getting yours next week , and hopefully me too

Thanks 

Peter

Hi pistolpetes11 & Flat.Eric82

Many thanks for your nice feedback

I could not agree more that and it makes perfect sense to 'kill two birds with one stone' however unfortunately the efibre team have advised me that a work schedule is already drawn up for erics installation engineer and it cannot be ammended.


Did you receive any notice of an installation date yet Pete? You should have by now...

Al

Hi Al, 

No word even though I ordered mine 3 business days before Eric ? 

Surely the eFibre team could look on this case on merit that its been ongoing for 5 months ? 

Thanks again for your time ,

Peter

Yes that's odd pete,

Can you PM me your efibre order number? I'll look in to it.

Al

pistolpetes11

eircom: Alan wrote: »

pistolpetes11 wrote: »

eircom: Alan wrote: »

pistolpetes11 wrote: »

Flat.Eric82 wrote: »

pistolpetes11 wrote: »

Hi Alan , 

I ordered online last Wednesday but as of yet the order has not been processed on your system , 

Can you look into this for me please ? 

Hi Pete,

I ordered mine up on Monday and an engineer will be out to us on Tuesday !
Just to let you know .

Regards

Hi Alan , 

Would it make sense for this engineer to kill 2 birds with one stone here ? 

Either that or you get a very strong wireless router I can tap into Eric , lol

At least something good has come out of this thread , Alan took ownership of the issue and its be solved for the most part with you getting yours next week , and hopefully me too

Thanks 

Peter

Hi pistolpetes11 & Flat.Eric82

Many thanks for your nice feedback

I could not agree more that and it makes perfect sense to 'kill two birds with one stone' however unfortunately the efibre team have advised me that a work schedule is already drawn up for erics installation engineer and it cannot be ammended.


Did you receive any notice of an installation date yet Pete? You should have by now...

Al

Hi Al, 

No word even though I ordered mine 3 business days before Eric ? 

Surely the eFibre team could look on this case on merit that its been ongoing for 5 months ? 

Thanks again for your time ,

Peter

Yes that's odd pete,

Can you PM me your efibre order number? I'll look in to it.

Al

Hi Alan , 

I ordered online , with the help of a sales assistant called James via the online Chat , 

I received no order number just the following email 

[font=Arial, Helvetica, sans-serif]Hi, Peter

Thank you for choosing superfast Fibre Broadband from eircom.[/font]
[font=Arial, Helvetica, sans-serif]What happens next?
[/font]

• We are currently processing your Fibre broadband order. Once your order is processed, we will be in contact in the next couple of days to arrange an installation appointment.
• Once agreed, our technician will arrive to your home on the appointment date to install your superfast Fibre Broadband. Should you need to change the date of your appointment, please contact 1901 by at least the day before your appointment and a member of our team will reschedule this appointment for you.
  

[*]
[font=Arial, Helvetica, sans-serif]
Thank you,

eircom[/font]

eircom: Alan

pistolpetes11 wrote: »

eircom: Alan wrote: »

pistolpetes11 wrote: »

eircom: Alan wrote: »

pistolpetes11 wrote: »

Flat.Eric82 wrote: »

pistolpetes11 wrote: »

Hi Alan , 

I ordered online last Wednesday but as of yet the order has not been processed on your system , 

Can you look into this for me please ? 

Hi Pete,

I ordered mine up on Monday and an engineer will be out to us on Tuesday !
Just to let you know .

Regards

Hi Alan , 

Would it make sense for this engineer to kill 2 birds with one stone here ? 

Either that or you get a very strong wireless router I can tap into Eric , lol

At least something good has come out of this thread , Alan took ownership of the issue and its be solved for the most part with you getting yours next week , and hopefully me too

Thanks 

Peter

Hi pistolpetes11 & Flat.Eric82

Many thanks for your nice feedback

I could not agree more that and it makes perfect sense to 'kill two birds with one stone' however unfortunately the efibre team have advised me that a work schedule is already drawn up for erics installation engineer and it cannot be ammended.


Did you receive any notice of an installation date yet Pete? You should have by now...

Al

Hi Al, 

No word even though I ordered mine 3 business days before Eric ? 

Surely the eFibre team could look on this case on merit that its been ongoing for 5 months ? 

Thanks again for your time ,

Peter

Yes that's odd pete,

Can you PM me your efibre order number? I'll look in to it.

Al

Hi Alan , 

I ordered online , with the help of a sales assistant called James via the online Chat , 

I received no order number just the following email 

[font=Arial, Helvetica, sans-serif]Hi, Peter

Thank you for choosing superfast Fibre Broadband from eircom.[/font]
[font=Arial, Helvetica, sans-serif]What happens next?
[/font]

• We are currently processing your Fibre broadband order. Once your order is processed, we will be in contact in the next couple of days to arrange an installation appointment.
• Once agreed, our technician will arrive to your home on the appointment date to install your superfast Fibre Broadband. Should you need to change the date of your appointment, please contact 1901 by at least the day before your appointment and a member of our team will reschedule this appointment for you.
  
  
  

[*]
[font=Arial, Helvetica, sans-serif]
Thank you,

eircom[/font]

[*]
Hi pistolpetes11


Ordering online usually has a longer lead time (average up to 20 days as opposed to 10 working days when ordering from sales over a call) It's best not to cancel as this would create even more delays)

Leave it with me and I'll request an update from online opps and ask to have it escalated for you, I should be back to you later today

Al

pistolpetes11

eircom: Alan wrote: »

pistolpetes11 wrote: »

eircom: Alan wrote: »

pistolpetes11 wrote: »

eircom: Alan wrote: »

pistolpetes11 wrote: »

Flat.Eric82 wrote: »

pistolpetes11 wrote: »

Hi Alan , 

I ordered online last Wednesday but as of yet the order has not been processed on your system , 

Can you look into this for me please ? 

Hi Pete,

I ordered mine up on Monday and an engineer will be out to us on Tuesday !
Just to let you know .

Regards

Hi Alan , 

Would it make sense for this engineer to kill 2 birds with one stone here ? 

Either that or you get a very strong wireless router I can tap into Eric , lol

At least something good has come out of this thread , Alan took ownership of the issue and its be solved for the most part with you getting yours next week , and hopefully me too

Thanks 

Peter

Hi pistolpetes11 & Flat.Eric82

Many thanks for your nice feedback

I could not agree more that and it makes perfect sense to 'kill two birds with one stone' however unfortunately the efibre team have advised me that a work schedule is already drawn up for erics installation engineer and it cannot be ammended.


Did you receive any notice of an installation date yet Pete? You should have by now...

Al

Hi Al, 

No word even though I ordered mine 3 business days before Eric ? 

Surely the eFibre team could look on this case on merit that its been ongoing for 5 months ? 

Thanks again for your time ,

Peter

Yes that's odd pete,

Can you PM me your efibre order number? I'll look in to it.

Al

Hi Alan , 

I ordered online , with the help of a sales assistant called James via the online Chat , 

I received no order number just the following email 

[font=Arial, Helvetica, sans-serif]Hi, Peter

Thank you for choosing superfast Fibre Broadband from eircom.[/font]
[font=Arial, Helvetica, sans-serif]What happens next?
[/font]

• We are currently processing your Fibre broadband order. Once your order is processed, we will be in contact in the next couple of days to arrange an installation appointment.
• Once agreed, our technician will arrive to your home on the appointment date to install your superfast Fibre Broadband. Should you need to change the date of your appointment, please contact 1901 by at least the day before your appointment and a member of our team will reschedule this appointment for you.
  
  
  
  
  

[*]
[font=Arial, Helvetica, sans-serif]
Thank you,

eircom[/font]

[*]
Hi pistolpetes11


Ordering online usually has a longer lead time (average up to 20 days as opposed to 10 working days when ordering from sales over a call) It's best not to cancel as this would create even more delays)

Leave it with me and I'll request an update from online opps and ask to have it escalated for you, I should be back to you later today

Al

[*]
Hi Alan , 

I rang today , They had no order on the system for me ,

They reordered it and have given me an order number and appointment for Friday next week ,

Hopefully the saga is coming to an end ,

Thanks 

Peter

eircom: Alan

pistolpetes11 wrote: »

eircom: Alan wrote: »

pistolpetes11 wrote: »

eircom: Alan wrote: »

pistolpetes11 wrote: »

eircom: Alan wrote: »

pistolpetes11 wrote: »

Flat.Eric82 wrote: »

pistolpetes11 wrote: »

Hi Alan , 

I ordered online last Wednesday but as of yet the order has not been processed on your system , 

Can you look into this for me please ? 

Hi Pete,

I ordered mine up on Monday and an engineer will be out to us on Tuesday !
Just to let you know .

Regards

Hi Alan , 

Would it make sense for this engineer to kill 2 birds with one stone here ? 

Either that or you get a very strong wireless router I can tap into Eric , lol

At least something good has come out of this thread , Alan took ownership of the issue and its be solved for the most part with you getting yours next week , and hopefully me too

Thanks 

Peter

Hi pistolpetes11 & Flat.Eric82

Many thanks for your nice feedback

I could not agree more that and it makes perfect sense to 'kill two birds with one stone' however unfortunately the efibre team have advised me that a work schedule is already drawn up for erics installation engineer and it cannot be ammended.


Did you receive any notice of an installation date yet Pete? You should have by now...

Al

Hi Al, 

No word even though I ordered mine 3 business days before Eric ? 

Surely the eFibre team could look on this case on merit that its been ongoing for 5 months ? 

Thanks again for your time ,

Peter

Yes that's odd pete,

Can you PM me your efibre order number? I'll look in to it.

Al

Hi Alan , 

I ordered online , with the help of a sales assistant called James via the online Chat , 

I received no order number just the following email 

[font=Arial, Helvetica, sans-serif]Hi, Peter

Thank you for choosing superfast Fibre Broadband from eircom.[/font]
[font=Arial, Helvetica, sans-serif]What happens next?
[/font]

• We are currently processing your Fibre broadband order. Once your order is processed, we will be in contact in the next couple of days to arrange an installation appointment.
• Once agreed, our technician will arrive to your home on the appointment date to install your superfast Fibre Broadband. Should you need to change the date of your appointment, please contact 1901 by at least the day before your appointment and a member of our team will reschedule this appointment for you.
  
  
  
  
  
  
  

[*]
[font=Arial, Helvetica, sans-serif]
Thank you,

eircom[/font]

[*]
Hi pistolpetes11


Ordering online usually has a longer lead time (average up to 20 days as opposed to 10 working days when ordering from sales over a call) It's best not to cancel as this would create even more delays)

Leave it with me and I'll request an update from online opps and ask to have it escalated for you, I should be back to you later today

Al

[*]
Hi Alan , 

I rang today , They had no order on the system for me ,

They reordered it and have given me an order number and appointment for Friday next week ,

Hopefully the saga is coming to an end ,

Thanks 

Peter

[*]
Hopefully so pistolpetes11

Apologies for all the inconvenience caused

Al

pistolpetes11

Hi Alan , 

The saga continues ,

My order number is [font=Arial, Helvetica, sans-serif]1004635, [/font]


[font=Arial, Helvetica, sans-serif]I was given an appointment for this coming Friday , but its not up on your system , there is nothing there for me ,[/font]


[font=Arial, Helvetica, sans-serif]Can you not sort this out once and for all.[/font]

eircom: Alan

pistolpetes11 wrote: »

Hi Alan , 

The saga continues ,

My order number is [font=Arial, Helvetica, sans-serif]1004635, [/font]


[font=Arial, Helvetica, sans-serif]I was given an appointment for this coming Friday , but its not up on your system , there is nothing there for me ,[/font]


[font=Arial, Helvetica, sans-serif]Can you not sort this out once and for all.[/font]

Hi pistolpetes11

Very sorry to hear this.

I've just looked in to this now and see that the agent you were speaking to is arranging an appointment for this Friday the 28th, as soon as I see confirmation of this appointment I'll let you know.

Thanks

Al

pistolpetes11

eircom: Alan wrote: »

pistolpetes11 wrote: »

Hi Alan , 

The saga continues ,

My order number is [font=Arial, Helvetica, sans-serif]1004635, [/font]


[font=Arial, Helvetica, sans-serif]I was given an appointment for this coming Friday , but its not up on your system , there is nothing there for me ,[/font]


[font=Arial, Helvetica, sans-serif]Can you not sort this out once and for all.[/font]

Hi pistolpetes11

Very sorry to hear this.

I've just looked in to this now and see that the agent you were speaking to is arranging an appointment for this Friday the 28th, as soon as I see confirmation of this appointment I'll let you know.

Thanks

Al

Hi Alan , 

This is getting beyond a JOKE at this stage , 

Got a phone call on Tuesday from your office to say it will be installed on Wednesday , 

Great , Take Wednesday off Work , lads come and install the new wall plate , test it , tell me the line is perfect but they don't have a modem for me .

Tell me to call up and request one , which I do , I am informed it will be with me tomorrow (Today ) 

Take more time off work to get the delivery which arrives first thing , great .

Proceed to set it up but there is no DSL Light , ring the number for Broadband Tech support which came with the router only to be told they don't know how to deal with eFibre routers and will have to transfer me , 25 mins on hold on top of the 15 to the guy who didn't know what to do !

Get through and find out I have been given another new landline number(my 3rd at this stage) and that the delivery date for my eFibre service is 04/03/14 , told that my eFibre is not yet turned on , "call back later" in 24 or 48 hours .

At this stage my blood is boiling and I have to hang up , the ineptitude is beyond belief , can YOU please turn on my broadband , my original order date was the 12/02 and this is after 5 months of trying to get the service whilst others in my estate could , to phantom orders online , to orders over the phone but with no install appointments , to getting it installed with out a modem / router to today getting a router but the line installed yesterday does not work .

I hope you can understand my absolute disbelief and anger and I trust you will have this sorted in the next few hours.

pistolpetes11

Seems nobody from the reps was on here yesterday I wonder will you look at this today please Alan 

pistolpetes11

pistolpetes11 wrote: »

eircom: Alan wrote: »

pistolpetes11 wrote: »

Hi Alan , 

The saga continues ,

My order number is [font=Arial, Helvetica, sans-serif]1004635, [/font]


[font=Arial, Helvetica, sans-serif]I was given an appointment for this coming Friday , but its not up on your system , there is nothing there for me ,[/font]


[font=Arial, Helvetica, sans-serif]Can you not sort this out once and for all.[/font]

Hi pistolpetes11

Very sorry to hear this.

I've just looked in to this now and see that the agent you were speaking to is arranging an appointment for this Friday the 28th, as soon as I see confirmation of this appointment I'll let you know.

Thanks

Al

Hi Alan , 

This is getting beyond a JOKE at this stage , 

Got a phone call on Tuesday from your office to say it will be installed on Wednesday , 

Great , Take Wednesday off Work , lads come and install the new wall plate , test it , tell me the line is perfect but they don't have a modem for me .

Tell me to call up and request one , which I do , I am informed it will be with me tomorrow (Today ) 

Take more time off work to get the delivery which arrives first thing , great .

Proceed to set it up but there is no DSL Light , ring the number for Broadband Tech support which came with the router only to be told they don't know how to deal with eFibre routers and will have to transfer me , 25 mins on hold on top of the 15 to the guy who didn't know what to do !

Get through and find out I have been given another new landline number(my 3rd at this stage) and that the delivery date for my eFibre service is 04/03/14 , told that my eFibre is not yet turned on , "call back later" in 24 or 48 hours .

At this stage my blood is boiling and I have to hang up , the ineptitude is beyond belief , can YOU please turn on my broadband , my original order date was the 12/02 and this is after 5 months of trying to get the service whilst others in my estate could , to phantom orders online , to orders over the phone but with no install appointments , to getting it installed with out a modem / router to today getting a router but the line installed yesterday does not work .

I hope you can understand my absolute disbelief and anger and I trust you will have this sorted in the next few hours.

Well the drama continues , 

Rang back after 24 and 48 hours and still no eFibre, 

Ive now been told you not due to be installed to the 4th of March and you eFibre wont be turned on till then , 

Rite , I have a straight answer now and can wait till Tuesday ,

20 mins after I get off the phone I get a text message with my installation appointment for the for the Tuesday .

I ring the number provided to explain the situation , the rep on the phone says he better put me through to to " technical " 25 mins on hold and get through to a pretty decent bloke who is in utter shock at the shambles of an experience I have had so far .

He says we better not cancel the appointment incase there is another mess up , let the lads come explain the situation when they get here .

Grand Il take another day off work and get this sorted once and for all.

This morning I get a call from KN Networks installations team ( ON A SUNDAY ! I know) but I missed the call but not sure what they wanted , Im hopping its not another mess up !

pistolpetes11

At Long Last :)

dynosaur

Man, you are very patient!!!!!!!!!!

I was thinking of ordering efibre/evision, but NO WAY Jose! 

I would have had a heart attack looooooong before you got your problem fixed.

And I am an eircom customer since they started!!! 
(still with regular BB, but you made up my mind for me to go with UPC)


Thank you for sharing your experience.

My hat off to you for sticking so patiently with trying to resolve your problem.