uncongested.....i think not....need this sorted

jambofc

ive recently moved house,i moved my eircom with me and was told my line is good for speeds up to 18mbs,i lucky to get 10mbs in the am,now my gripe is this is supposed to be uncongested but after 3/4pm my speeds drop dramatically to 1.5 to tops 4mbs this is every evening,it is making online game play almost impossible,i logged a fault explaining this and lo and behold an engineer called early in the am,he tested the line getting 10mbs i told him to call back at 4/5pm and he would see the problem but seemingly they finish at 4pm.so i have rang and complained about this speed issue again,ive been told that engineers will look into this but when i go onto the eircom website it just says my fault is fixed,it is not.
 im adding in screenshots of speeds using your own speed test.

eircom: Alan

jambofc wrote: »

ive recently moved house,i moved my eircom with me and was told my line is good for speeds up to 18mbs,i lucky to get 10mbs in the am,now my gripe is this is supposed to be uncongested but after 3/4pm my speeds drop dramatically to 1.5 to tops 4mbs this is every evening,it is making online game play almost impossible,i logged a fault explaining this and lo and behold an engineer called early in the am,he tested the line getting 10mbs i told him to call back at 4/5pm and he would see the problem but seemingly they finish at 4pm.so i have rang and complained about this speed issue again,ive been told that engineers will look into this but when i go onto the eircom website it just says my fault is fixed,it is not.
 im adding in screenshots of speeds using your own speed test.

Hi jambofc

If you would like to PM me your details I'll see what I can do.

Please note that I'm unable to offer the same level of technical support the eircom broadband support centre can offer and I may indeed need to refer you to technical support if I cannot find a resolution to the issue myself.

Thanks

Al

jambofc

eircom: Alan wrote: »

jambofc wrote: »

ive recently moved house,i moved my eircom with me and was told my line is good for speeds up to 18mbs,i lucky to get 10mbs in the am,now my gripe is this is supposed to be uncongested but after 3/4pm my speeds drop dramatically to 1.5 to tops 4mbs this is every evening,it is making online game play almost impossible,i logged a fault explaining this and lo and behold an engineer called early in the am,he tested the line getting 10mbs i told him to call back at 4/5pm and he would see the problem but seemingly they finish at 4pm.so i have rang and complained about this speed issue again,ive been told that engineers will look into this but when i go onto the eircom website it just says my fault is fixed,it is not.
 im adding in screenshots of speeds using your own speed test.

Hi jambofc

If you would like to PM me your details I'll see what I can do.

Please note that I'm unable to offer the same level of technical support the eircom broadband support centre can offer and I may indeed need to refer you to technical support if I cannot find a resolution to the issue myself.

Thanks

Al

PM sent

eircom: Alan

jambofc wrote: »

eircom: Alan wrote: »

jambofc wrote: »

ive recently moved house,i moved my eircom with me and was told my line is good for speeds up to 18mbs,i lucky to get 10mbs in the am,now my gripe is this is supposed to be uncongested but after 3/4pm my speeds drop dramatically to 1.5 to tops 4mbs this is every evening,it is making online game play almost impossible,i logged a fault explaining this and lo and behold an engineer called early in the am,he tested the line getting 10mbs i told him to call back at 4/5pm and he would see the problem but seemingly they finish at 4pm.so i have rang and complained about this speed issue again,ive been told that engineers will look into this but when i go onto the eircom website it just says my fault is fixed,it is not.
 im adding in screenshots of speeds using your own speed test.

Hi jambofc

If you would like to PM me your details I'll see what I can do.

Please note that I'm unable to offer the same level of technical support the eircom broadband support centre can offer and I may indeed need to refer you to technical support if I cannot find a resolution to the issue myself.

Thanks

Al

PM sent

Replied

Al

jambofc

this is issue is still ongoing,im being told the line is fine but yet it is still the same from 3-4pm every day online gaming and watching on demand tv not possible my speeds are so bad,ive been told "unofficially" there is a structural problem and it has been sent to the design team but when i enquired about this again last week i was told this is incorrect,what is going on????????

offmeheadpal

notice the high ping times when the speed is slow, this would indicate an issue at your end - try changing your wireless channels, or else something is downloading in the background

jambofc

offmeheadpal wrote: »

notice the high ping times when the speed is slow, this would indicate an issue at your end - try changing your wireless channels, or else something is downloading in the background

ive had engineer in tested line and box from my end,all good according to him,when i do the tests i have everything disconnected from router and wired directly from router to laptop.

ps.ive also tried all the different channels.

eircom: Tracey

jambofc wrote: »

offmeheadpal wrote: »

notice the high ping times when the speed is slow, this would indicate an issue at your end - try changing your wireless channels, or else something is downloading in the background

ive had engineer in tested line and box from my end,all good according to him,when i do the tests i have everything disconnected from router and wired directly from router to laptop.

ps.ive also tried all the different channels.

Hi jambofc,


 


I'm afraid there is no more we can do from my channel here, we have conducted all tests necessary and sent onto all appropriate channels.


 


The technical support team 1890 260 260 (option 0) are the only channel that can resolve issues with broadband service.

Sorry we can't help you any further.
 


Thanks


 


Tracey

jambofc

eircom: Tracey wrote: »

jambofc wrote: »

offmeheadpal wrote: »

notice the high ping times when the speed is slow, this would indicate an issue at your end - try changing your wireless channels, or else something is downloading in the background

ive had engineer in tested line and box from my end,all good according to him,when i do the tests i have everything disconnected from router and wired directly from router to laptop.

ps.ive also tried all the different channels.

Hi jambofc,


 


I'm afraid there is no more we can do from my channel here, we have conducted all tests necessary and sent onto all appropriate channels.


 


The technical support team 1890 260 260 (option 0) are the only channel that can resolve issues with broadband service.

Sorry we can't help you any further.
 


Thanks


 


Tracey

can you at least find out if and what a structural fault is for me and if there is/isnt a fault in my area,technical support.......lol in fairness.

eircom: Tracey

jambofc wrote: »

eircom: Tracey wrote: »

jambofc wrote: »

offmeheadpal wrote: »

notice the high ping times when the speed is slow, this would indicate an issue at your end - try changing your wireless channels, or else something is downloading in the background

ive had engineer in tested line and box from my end,all good according to him,when i do the tests i have everything disconnected from router and wired directly from router to laptop.

ps.ive also tried all the different channels.

Hi jambofc,


 


I'm afraid there is no more we can do from my channel here, we have conducted all tests necessary and sent onto all appropriate channels.


 


The technical support team 1890 260 260 (option 0) are the only channel that can resolve issues with broadband service.

Sorry we can't help you any further.
 


Thanks


 


Tracey

can you at least find out if and what a structural fault is for me and if there is/isnt a fault in my area,technical support.......lol in fairness.

Can you please PM me your details and I'll check this out for you?

Al is on leave so I don't have access to your details.

Thanks

Tracey

Eddieken

JamboFc/Tracey

this issue is in Ratoath as well. I'm getting less then 1.5Mb/s and cannot watch anything with on demand tv. Tested this morning and getting 10.5Mb/s. Eircom engineer arrived and advised issue is with hub in City west and they are aware of traffic congestion issue in the area, we are only getting a quarter of the speed/traffic we should be getting. He advised the issue has been passed on to them (i presume this is the city west hub crowd) and if the problem continues to ring and ask for them to resolve.
Tracey please help, i'm at my wits end as this has happened before and was only resolved when i threatened to cancel eircom.

eddie

 

jambofc

eircom: Tracey wrote: »

jambofc wrote: »

eircom: Tracey wrote: »

jambofc wrote: »

offmeheadpal wrote: »

notice the high ping times when the speed is slow, this would indicate an issue at your end - try changing your wireless channels, or else something is downloading in the background

ive had engineer in tested line and box from my end,all good according to him,when i do the tests i have everything disconnected from router and wired directly from router to laptop.

ps.ive also tried all the different channels.

Hi jambofc,


 


I'm afraid there is no more we can do from my channel here, we have conducted all tests necessary and sent onto all appropriate channels.


 


The technical support team 1890 260 260 (option 0) are the only channel that can resolve issues with broadband service.

Sorry we can't help you any further.
 


Thanks


 


Tracey

can you at least find out if and what a structural fault is for me and if there is/isnt a fault in my area,technical support.......lol in fairness.

Can you please PM me your details and I'll check this out for you?

Al is on leave so I don't have access to your details.

Thanks

Tracey

pm sent

jambofc

Eddieken wrote: »

JamboFc/Tracey

this issue is in Ratoath as well. I'm getting less then 1.5Mb/s and cannot watch anything with on demand tv. Tested this morning and getting 10.5Mb/s. Eircom engineer arrived and advised issue is with hub in City west and they are aware of traffic congestion issue in the area, we are only getting a quarter of the speed/traffic we should be getting. He advised the issue has been passed on to them (i presume this is the city west hub crowd) and if the problem continues to ring and ask for them to resolve.
Tracey please help, i'm at my wits end as this has happened before and was only resolved when i threatened to cancel eircom.

eddie

 

 this is exactly the same as me,one engineer did say something about the city west hub to me also and said he would "escalate" the issue but as usual nothing sorted.

Eddieken

jambofc wrote: »

Eddieken wrote: »

JamboFc/Tracey

this issue is in Ratoath as well. I'm getting less then 1.5Mb/s and cannot watch anything with on demand tv. Tested this morning and getting 10.5Mb/s. Eircom engineer arrived and advised issue is with hub in City west and they are aware of traffic congestion issue in the area, we are only getting a quarter of the speed/traffic we should be getting. He advised the issue has been passed on to them (i presume this is the city west hub crowd) and if the problem continues to ring and ask for them to resolve.
Tracey please help, i'm at my wits end as this has happened before and was only resolved when i threatened to cancel eircom.

eddie

 

 this is exactly the same as me,one engineer did say something about the city west hub to me also and said he would "escalate" the issue but as usual nothing sorted.

My neighbour moved to sky and reported speeds of over 8Mb/s all day. I'll be moving soon if this issue persists.  

Eddieken

Sorry i stand corrected my neighbour is getting 13mb/s with sky bb while my speed took a nose dive at 7pm to 2mb/s from 10mb/s all day and then by 8pm down to 1.03mb/s. Chatted to broadband support who told me that a technician would resolve the issue in 2 to 3 days, when i asked if this was from Monday night when i originally reported the problem the response was "we can't actually give you a time frame to resolve this issue, sorry".

Rupert, I'm coming back baby.

jambofc

still the same last night,by the way im still waiting on my line to get put back up to 19mbs still only getting 10mbs in the morning time even though your rep told me line is capable of 19mbs.

eircom: Tracey

jambofc wrote: »

still the same last night,by the way im still waiting on my line to get put back up to 19mbs still only getting 10mbs in the morning time even though your rep told me line is capable of 19mbs.

Hi jambofc,

I am still looking into this and will come back to you soon.

Thanks

Tracey

jambofc

still terrible speed issues in the evening and still only getting 10mbs in the morning.

eircom: Tracey

jambofc wrote: »

still terrible speed issues in the evening and still only getting 10mbs in the morning.

Hi,

I have sent you PM there.

Thanks

Tracey

jambofc

eircom: Tracey wrote: »

jambofc wrote: »

still terrible speed issues in the evening and still only getting 10mbs in the morning.

Hi,

I have sent you PM there.

Thanks

Tracey

pm'd back

jambofc

this is a joke.

jambofc

same again,online gaming almost impossible.

finnteme

jambofc wrote: »

same again,online gaming almost impossible.

Hi, where are you located? Im in Dunshaughlin and having similar issues, getting so frustrated..


http://www.boards.ie/ttfthread/2057069236

Dcully

Join the club mate, see my issue here

http://www.boards.ie/ttfthread/2057069236

jambofc

im based in Trim,have been told so many story's about city west hub fault,structural fault,fault in area but it is clearly congestion.

Eddieken

I had an "expert" from Eircom broadband support tell me that my "modem" was faulty last night because when you reset it a red light comes on the power indicator, which it has always done. When I asked why i can get 10mb/s all day but speeds fall to less then 1mb/s from 7pm, he blamed the "modem" again. I then told him that an eircom engineer had tested the "modem" last week and found no problems, still he insisted my "modem" was faulty.
Top quality Service Eircom. 

I will definitely be moving to Sky, while i might have to wait a little longer for fibre from them at least the speed will be usable and from looking at the forums for the fibre roll out, eircom are having more issues with this. Sky will wait until the speeds are guaranteed before rolling out their fibre offers.  

finnteme

The engineer that visited me on sunday even changed the modem, so that is now eliminated aswell.. so, just to summarise

1) No line fault found, line is capable for 15 mb/s as per engineer
2) Modem changed
3) Socket changed to the new eFibre model. All cables changed. Other equipment disconnected.
4) Speed is ok on the morning and early evenings
5) Speed is going down around 7pm and returning to normal at the early morning
6) All speedtests done via direct ethernet connection with Mac, Windows, Android and Windows Mobile. All giving the same results

= Congestion issue

jambofc

this is just beyond the joke 

pissed

Exactly the same issue in Ashbourne, have had an engineer out who said line was fine, replaced modem etc. I can get 15mb during the day mon to fri but come the evenings and the weekends and I can drop down to as low as 2mb on an up to 24mb connection.  I was with Vodafone prior to this and always had a constant 6mb no matter what time of the day or night I was on. 

Next generation .......  just have to laugh.

Hank Scorpio

Had this same issue before, took them over a year to fix it

jambofc

nuxxx wrote: »

Had this same issue before, took them over a year to fix it

what was it in the end?

Hank Scorpio

Wasn't enough backhaul/capacity in the exchange

finnteme

I think im giving up to get my similar problem sorted. No'one in tech. support wanted to admit that this is an congestion issue etc, at somepoint my speed went to better when i resetted my modem, but it was back at 2 mb/s shortly after.

Currently im waiting for a response for an email i sent to them over a week ago etc.
EDIT: forgot to mention, that i have propably spent 40 eur in last 2 months calling tech.support from my mobile.

jambofc

fault has been logged again and i will continue to do so until resolved.

jambofc

still the same 1.5mbs tonight online game play a joke.

case ID 6613401 logged but no response.

jambofc

ehhhhhh

jambofc

sunday morning 10mbs will test again this eve when my non-congested broadband will be congested,by the way still way short of the 19mbs im supposed to be getting but at this stage would settle for 10mbs all day and night.

jambofc

no contact since last fault report,it's like this all weekend,becoming so disheartened paying for a service im not getting.

eircom: Alan

jambofc wrote: »

no contact since last fault report,it's like this all weekend,becoming so disheartened paying for a service im not getting.

Hi jambofc

I'm sorry to see these poor results however if you wish to request assistance or support you will need to contact the technical support team (1890260260). I see that Tracey has previously advised that we have found no issues with your line and the best course of action to take is with technical support.

Thanks

Al

jambofc

eircom: Alan wrote: »

jambofc wrote: »

no contact since last fault report,it's like this all weekend,becoming so disheartened paying for a service im not getting.

Hi jambofc

I'm sorry to see these poor results however if you wish to request assistance or support you will need to contact the technical support team (1890260260). I see that Tracey has previously advised that we have found no issues with your line and the best course of action to take is with technical support.

Thanks

Al

Hi Al,it is most definitely an exchange problem with the exchange not able to cope with the demand from early evening,trouble is no one in eircom will admit to this but all my neighbors and friends i no in the area suffer the same problem.Very fed up with it.

Eddieken

 I changed to sky last week and waited a few days with same problem as when with Eircom . Rang sky tonight and after some tests on line they called me back and confirmed there was a congestion issue, and they would resolve the issue In two days and they would call back to confirm all was ok. 
So different to the eircom line of I can't find anything wrong, what's congestion? 

I'll report back in a day or two.

jambofc

case escalated.................AGAIN
1217719

jambofc

finnteme

jambofc wrote: »

in getting nowhere either, complaints team just emailed me and told that i need to call tech.support AGAIN, and some jargon that made me suspect that the person who answered haven't even looked at my account and all the details and troubleshooting and engineers visits made so far... IM getting so mad at the moment that in seeing red...

jambofc

20.24 issue still ongoing

finnteme

jambofc wrote: »

20.24 issue still ongoing

same here.. reps dont answer to my thread anymore, customer service team is not responding to my emails, manager has not called to me, i requested that etc.. i thinkg im giving up and be happy that i have somekind of connection that works somehow..this really tells everything ab. Eircoms customer service attitude when there is more complex problem to solve..

jambofc

finnteme wrote: »

jambofc wrote: »

20.24 issue still ongoing

same here.. reps dont answer to my thread anymore, customer service team is not responding to my emails, manager has not called to me, i requested that etc.. i thinkg im giving up and be happy that i have somekind of connection that works somehow..this really tells everything ab. Eircoms customer service attitude when there is more complex problem to solve..

i got a call from eircom today,saying they found the fault and my internet is sorted.......lmao
i said really hold on till i do a speed test,i got 2.3mbs
said they are going to get my line monitored from city west(again)

finnteme

i just called to the tech.support again, after Eircom has failed to contact me, even if i have requested that several times.

This time they told me that this is an congestion issue and send it away to the nw team as such.. not holding my breath though...

jambofc

still heard nothing back.

DaveC85

Jambo i feel your pain mate. I'm living down here just outside waterford and we've the same issue, i get 7.5mb per day but as soon as 6pm comes and everyone jumps on then the speeds plummet to less than 2mb. Have been told by 2 separate engineers that the problem lies at the exchange and eircom don't want to fix it but rather wait till the roll out of fibre in feb 14.

I was fortunate enough to get the xbox one on launch night and haven't enjoyed a single nights gaming in peace. Constant lag,disconnections and a ping so high your dead as soon as you respawn. Battlefield 4 is out of the question.

It's gotten to the point where myself and the missus get to submit our arguments to each other as to "who should use the broadband" tonight ?Cause we both can't.

That ad thats currently running portrays a false reality with eircom,the one with everyone in the family on their various internet devices. Thats certainly not the case. Wonder do they still offer dial up. It's probably more dependable.

Eddieken

Sky were unable to help me so far, they are blaming eircom for the congestion. They have suggested if i am unhappy i can leave after 1 month with them without any charges. What's killing me is a neighbor that has Sky across the road from me, that is connected through the same patches and cables as me is getting 10mb/s all day (checked it last night while i was getting less then 1mb/s). 

I notice that the eircom mods/reps are not responding to this thread any more.