Email cancellation address not working

DeMonch

I spent 30 mins on hold to waiting to talk to cancellations on Friday to be just given an email address phonecancellations@eircom.net, which i verified 2/3 times with the agent on the phone
I have tried to send this several time over the weekend, also tried phonecancellations@eircom.net broadbandcancellations@eircom.net and broadbandcancellation@eircom.net all fail??? 

Was i given the wrong email of phonecancellation@eircom.net

Vologda69

I think the email should end @eircom.ie (not eircom.net)

DeMonch

Vologda69 wrote: »

I think the email should end @eircom.ie (not eircom.net)

cheers tried that too just iicase and it failed to

horse7

so did you get an email address to cancell service?

eircom: Mark

horse7 wrote: »

so did you get an email address to cancell service?

Hi  horse7

We need to request customers to call cancellations first as:

eircom now require a 30 day notification to cancel the broadband service and phone service. We require customers to contact our service team on 1901 (option 4 - option 4 again). Who will take a record of the call and then transfer you to the cancellation department.

eircom cancellations will take a record of your intention to cease and give the e-mail address or postal address to send the written request. They will follow up 30 days later to insure the cancellation order has been processed assuming eircom have received a letter or e-mail 30 days after receipt.

If a customer sends an e-mail (even to the correct address) without contacting eircom first. The cancellation may not be processed.

Thanks, Mark

horse7

eircom: Mark wrote: »

horse7 wrote: »

so did you get an email address to cancell service?

Hi  horse7

We need to request customers to call cancellations first as:

eircom now require a 30 day notification to cancel the broadband service and phone service. We require customers to contact our service team on 1901 (option 4 - option 4 again). Who will take a record of the call and then transfer you to the cancellation department.

eircom cancellations will take a record of your intention to cease and give the e-mail address or postal address to send the written request. They will follow up 30 days later to insure the cancellation order has been processed assuming eircom have received a letter or e-mail 30 days after receipt.

If a customer sends an e-mail (even to the correct address) without contacting eircom first. The cancellation may not be processed.

Thanks, Mark

Thanks mark,i have just phoned EIRCOM option4 and they have told me i can not email eircom to cancell my service, (as its a change of provider) i must send a letter,and also i should not  send it till 30 days before my contract  is  due to expire. Also they are offering an incentive to stay with eircom but cannot email or post details of the offer. Can you tell me if there is a problem sending a letter now to not renew my contract.

eircom: Mark

horse7 wrote: »

eircom: Mark wrote: »

horse7 wrote: »

so did you get an email address to cancell service?

Hi  horse7

We need to request customers to call cancellations first as:

eircom now require a 30 day notification to cancel the broadband service and phone service. We require customers to contact our service team on 1901 (option 4 - option 4 again). Who will take a record of the call and then transfer you to the cancellation department.

eircom cancellations will take a record of your intention to cease and give the e-mail address or postal address to send the written request. They will follow up 30 days later to insure the cancellation order has been processed assuming eircom have received a letter or e-mail 30 days after receipt.

If a customer sends an e-mail (even to the correct address) without contacting eircom first. The cancellation may not be processed.

Thanks, Mark

Thanks mark,i have just phoned EIRCOM option4 and they have told me i can not email eircom to cancell my service, (as its a change of provider) i must send a letter,and also i should not  send it till 30 days before my contract  is  due to expire. Also they are offering an incentive to stay with eircom but cannot email or post details of the offer. Can you tell me if there is a problem sending a letter now to not renew my contract.

Hi horse7

There are different cancellations process depending on which providers customers may be moving.

Which is why we always ask customers to check with cancellations first.

Did you agree to stay with eircom based on the incentive you were offered?

Mark

horse7

eircom: Mark wrote: »

horse7 wrote: »

eircom: Mark wrote: »

horse7 wrote: »

so did you get an email address to cancell service?

Hi horse7

We need to request customers to call cancellations first as:

eircom now require a 30 day notification to cancel the broadband service and phone service. We require customers to contact our service team on 1901 (option 4 - option 4 again). Who will take a record of the call and then transfer you to the cancellation department.

eircom cancellations will take a record of your intention to cease and give the e-mail address or postal address to send the written request. They will follow up 30 days later to insure the cancellation order has been processed assuming eircom have received a letter or e-mail 30 days after receipt.

If a customer sends an e-mail (even to the correct address) without contacting eircom first. The cancellation may not be processed.

Thanks, Mark

Thanks mark,i have just phoned EIRCOM option4 and they have told me i can not email eircom to cancell my service, (as its a change of provider) i must send a letter,and also i should not send it till 30 days before my contract is due to expire. Also they are offering an incentive to stay with eircom but cannot email or post details of the offer. Can you tell me if there is a problem sending a letter now to not renew my contract.

Hi horse7

There are different cancellations process depending on which providers customers may be moving.

Which is why we always ask customers to check with cancellations first.

Did you agree to stay with eircom based on the incentive you were offered?

Mark

no,did not agree to stay,so is there a problem sending a letter today as my end of contract is in december,and i apparently do not have a choice of sending an email?

eircom: Tracey

horse7 wrote: »

eircom: Mark wrote: »

horse7 wrote: »

eircom: Mark wrote: »

horse7 wrote: »

so did you get an email address to cancell service?

Hi  horse7

We need to request customers to call cancellations first as:

eircom now require a 30 day notification to cancel the broadband service and phone service. We require customers to contact our service team on 1901 (option 4 - option 4 again). Who will take a record of the call and then transfer you to the cancellation department.

eircom cancellations will take a record of your intention to cease and give the e-mail address or postal address to send the written request. They will follow up 30 days later to insure the cancellation order has been processed assuming eircom have received a letter or e-mail 30 days after receipt.

If a customer sends an e-mail (even to the correct address) without contacting eircom first. The cancellation may not be processed.

Thanks, Mark

Thanks mark,i have just phoned EIRCOM option4 and they have told me i can not email eircom to cancell my service, (as its a change of provider) i must send a letter,and also i should not  send it till 30 days before my contract  is  due to expire. Also they are offering an incentive to stay with eircom but cannot email or post details of the offer. Can you tell me if there is a problem sending a letter now to not renew my contract.

Hi horse7

There are different cancellations process depending on which providers customers may be moving.

Which is why we always ask customers to check with cancellations first.

Did you agree to stay with eircom based on the incentive you were offered?

Mark

no,did not agree to stay,so is there a problem sending a letter today as my end of contract is in december,and i apparently do not have a choice of sending an email?

Hi horse7,

Yes you only send the cancellation letter 30 days before the contract end date, we do require in send in by letter I'm afraid.

Thanks

Tracey

horse7

eircom: Tracey wrote: »

horse7 wrote: »

eircom: Mark wrote: »

horse7 wrote: »

eircom: Mark wrote: »

horse7 wrote: »

so did you get an email address to cancell service?

Hi  horse7

We need to request customers to call cancellations first as:

eircom now require a 30 day notification to cancel the broadband service and phone service. We require customers to contact our service team on 1901 (option 4 - option 4 again). Who will take a record of the call and then transfer you to the cancellation department.

eircom cancellations will take a record of your intention to cease and give the e-mail address or postal address to send the written request. They will follow up 30 days later to insure the cancellation order has been processed assuming eircom have received a letter or e-mail 30 days after receipt.

If a customer sends an e-mail (even to the correct address) without contacting eircom first. The cancellation may not be processed.

Thanks, Mark

Thanks mark,i have just phoned EIRCOM option4 and they have told me i can not email eircom to cancell my service, (as its a change of provider) i must send a letter,and also i should not  send it till 30 days before my contract  is  due to expire. Also they are offering an incentive to stay with eircom but cannot email or post details of the offer. Can you tell me if there is a problem sending a letter now to not renew my contract.

Hi horse7

There are different cancellations process depending on which providers customers may be moving.

Which is why we always ask customers to check with cancellations first.

Did you agree to stay with eircom based on the incentive you were offered?

Mark

no,did not agree to stay,so is there a problem sending a letter today as my end of contract is in december,and i apparently do not have a choice of sending an email?

Hi horse7,

Yes you only send the cancellation letter 30 days before the contract end date, we do require in send in by letter I'm afraid.

Thanks

Tracey

so i can send in my letter now as it is 30 before my cancellation.

eircom: Mark

horse7 wrote: »

eircom: Tracey wrote: »

horse7 wrote: »

eircom: Mark wrote: »

horse7 wrote: »

eircom: Mark wrote: »

horse7 wrote: »

so did you get an email address to cancell service?

Hi  horse7

We need to request customers to call cancellations first as:

eircom now require a 30 day notification to cancel the broadband service and phone service. We require customers to contact our service team on 1901 (option 4 - option 4 again). Who will take a record of the call and then transfer you to the cancellation department.

eircom cancellations will take a record of your intention to cease and give the e-mail address or postal address to send the written request. They will follow up 30 days later to insure the cancellation order has been processed assuming eircom have received a letter or e-mail 30 days after receipt.

If a customer sends an e-mail (even to the correct address) without contacting eircom first. The cancellation may not be processed.

Thanks, Mark

Thanks mark,i have just phoned EIRCOM option4 and they have told me i can not email eircom to cancell my service, (as its a change of provider) i must send a letter,and also i should not  send it till 30 days before my contract  is  due to expire. Also they are offering an incentive to stay with eircom but cannot email or post details of the offer. Can you tell me if there is a problem sending a letter now to not renew my contract.

Hi horse7

There are different cancellations process depending on which providers customers may be moving.

Which is why we always ask customers to check with cancellations first.

Did you agree to stay with eircom based on the incentive you were offered?

Mark

no,did not agree to stay,so is there a problem sending a letter today as my end of contract is in december,and i apparently do not have a choice of sending an email?

Hi horse7,

Yes you only send the cancellation letter 30 days before the contract end date, we do require in send in by letter I'm afraid.

Thanks

Tracey

so i can send in my letter now as it is 30 before my cancellation.

Hi horse7

You can request a specific date (after the 30 Day notification period) on the letter. If you do not want to have it done exactly 30 days from when you called.

Thanks, Mark

horse7

eircom: Mark wrote: »

horse7 wrote: »

eircom: Tracey wrote: »

horse7 wrote: »

eircom: Mark wrote: »

horse7 wrote: »

eircom: Mark wrote: »

horse7 wrote: »

so did you get an email address to cancell service?

Hi  horse7

We need to request customers to call cancellations first as:

eircom now require a 30 day notification to cancel the broadband service and phone service. We require customers to contact our service team on 1901 (option 4 - option 4 again). Who will take a record of the call and then transfer you to the cancellation department.

eircom cancellations will take a record of your intention to cease and give the e-mail address or postal address to send the written request. They will follow up 30 days later to insure the cancellation order has been processed assuming eircom have received a letter or e-mail 30 days after receipt.

If a customer sends an e-mail (even to the correct address) without contacting eircom first. The cancellation may not be processed.

Thanks, Mark

Thanks mark,i have just phoned EIRCOM option4 and they have told me i can not email eircom to cancell my service, (as its a change of provider) i must send a letter,and also i should not  send it till 30 days before my contract  is  due to expire. Also they are offering an incentive to stay with eircom but cannot email or post details of the offer. Can you tell me if there is a problem sending a letter now to not renew my contract.

Hi horse7

There are different cancellations process depending on which providers customers may be moving.

Which is why we always ask customers to check with cancellations first.

Did you agree to stay with eircom based on the incentive you were offered?

Mark

no,did not agree to stay,so is there a problem sending a letter today as my end of contract is in december,and i apparently do not have a choice of sending an email?

Hi horse7,

Yes you only send the cancellation letter 30 days before the contract end date, we do require in send in by letter I'm afraid.

Thanks

Tracey

so i can send in my letter now as it is 30 before my cancellation.

Hi horse7

You can request a specific date (after the 30 Day notification period) on the letter. If you do not want to have it done exactly 30 days from when you called.

Thanks, Mark

thanks, if i stay with eircom is it a 12 or 18 month contract?

eircom: Tracey

horse7 wrote: »

eircom: Mark wrote: »

horse7 wrote: »

eircom: Tracey wrote: »

horse7 wrote: »

eircom: Mark wrote: »

horse7 wrote: »

eircom: Mark wrote: »

horse7 wrote: »

so did you get an email address to cancell service?

Hi  horse7

We need to request customers to call cancellations first as:

eircom now require a 30 day notification to cancel the broadband service and phone service. We require customers to contact our service team on 1901 (option 4 - option 4 again). Who will take a record of the call and then transfer you to the cancellation department.

eircom cancellations will take a record of your intention to cease and give the e-mail address or postal address to send the written request. They will follow up 30 days later to insure the cancellation order has been processed assuming eircom have received a letter or e-mail 30 days after receipt.

If a customer sends an e-mail (even to the correct address) without contacting eircom first. The cancellation may not be processed.

Thanks, Mark

Thanks mark,i have just phoned EIRCOM option4 and they have told me i can not email eircom to cancell my service, (as its a change of provider) i must send a letter,and also i should not  send it till 30 days before my contract  is  due to expire. Also they are offering an incentive to stay with eircom but cannot email or post details of the offer. Can you tell me if there is a problem sending a letter now to not renew my contract.

Hi horse7

There are different cancellations process depending on which providers customers may be moving.

Which is why we always ask customers to check with cancellations first.

Did you agree to stay with eircom based on the incentive you were offered?

Mark

no,did not agree to stay,so is there a problem sending a letter today as my end of contract is in december,and i apparently do not have a choice of sending an email?

Hi horse7,

Yes you only send the cancellation letter 30 days before the contract end date, we do require in send in by letter I'm afraid.

Thanks

Tracey

so i can send in my letter now as it is 30 before my cancellation.

Hi horse7

You can request a specific date (after the 30 Day notification period) on the letter. If you do not want to have it done exactly 30 days from when you called.

Thanks, Mark

thanks, if i stay with eircom is it a 12 or 18 month contract?

No problem. There's a 12 month contract for standard broadband and phone service or an 18 months for eFibre service.

Thanks

Tracey

Neil_Sedaka

Well I hope this does not come back and bite me, if it does there will be war!

http://www.boards.ie/ttfthread/2057032426

eircom Tracey sent me this "Yes you can cancel both in the same email, it is a 30 notice period. Send it to phonecancellations@eircom.ie" via PM

I presume by following her instructions (which I did) that I gave eircom my full intention to cease my contract in 30 days.
I was not told I needed to make an additional cancellation phone call.

Time to cancel the DD I think.

eircom: Tracey

Neil_Sedaka wrote: »

Well I hope this does not come back and bite me, if it does there will be war!

http://www.boards.ie/ttfthread/2057032426

eircom Tracey sent me this "Yes you can cancel both in the same email, it is a 30 notice period. Send it to phonecancellations@eircom.ie" via PM

I presume by following her instructions (which I did) that I gave eircom my full intention to cease my contract in 30 days.
I was not told I needed to make an additional cancellation phone call.

Time to cancel the DD I think.

Hi Neil_Sedaka,

I have checked your account it has been ceased as of the 14/10 for broadband and 21/10 for the line service. The other service provider requested to take over your account from these dates.

Your final bill will be issued in the next 2 weeks.

Thanks

Tracey

horse7

eircom: Mark wrote: »

horse7 wrote: »

eircom: Tracey wrote: »

horse7 wrote: »

eircom: Mark wrote: »

horse7 wrote: »

eircom: Mark wrote: »

horse7 wrote: »

so did you get an email address to cancell service?

Hi  horse7

We need to request customers to call cancellations first as:

eircom now require a 30 day notification to cancel the broadband service and phone service. We require customers to contact our service team on 1901 (option 4 - option 4 again). Who will take a record of the call and then transfer you to the cancellation department.

eircom cancellations will take a record of your intention to cease and give the e-mail address or postal address to send the written request. They will follow up 30 days later to insure the cancellation order has been processed assuming eircom have received a letter or e-mail 30 days after receipt.

If a customer sends an e-mail (even to the correct address) without contacting eircom first. The cancellation may not be processed.

Thanks, Mark

Thanks mark,i have just phoned EIRCOM option4 and they have told me i can not email eircom to cancell my service, (as its a change of provider) i must send a letter,and also i should not  send it till 30 days before my contract  is  due to expire. Also they are offering an incentive to stay with eircom but cannot email or post details of the offer. Can you tell me if there is a problem sending a letter now to not renew my contract.

Hi horse7

There are different cancellations process depending on which providers customers may be moving.

Which is why we always ask customers to check with cancellations first.

Did you agree to stay with eircom based on the incentive you were offered?

Mark

no,did not agree to stay,so is there a problem sending a letter today as my end of contract is in december,and i apparently do not have a choice of sending an email?

Hi horse7,

Yes you only send the cancellation letter 30 days before the contract end date, we do require in send in by letter I'm afraid.

Thanks

Tracey

so i can send in my letter now as it is 30 before my cancellation.

Hi horse7

You can request a specific date (after the 30 Day notification period) on the letter. If you do not want to have it done exactly 30 days from when you called.

Thanks, Mark

thanks mark,can you check my cancellation please.

eircom: Mark

horse7 wrote: »

eircom: Mark wrote: »

horse7 wrote: »

eircom: Tracey wrote: »

horse7 wrote: »

eircom: Mark wrote: »

horse7 wrote: »

eircom: Mark wrote: »

horse7 wrote: »

so did you get an email address to cancell service?

Hi  horse7

We need to request customers to call cancellations first as:

eircom now require a 30 day notification to cancel the broadband service and phone service. We require customers to contact our service team on 1901 (option 4 - option 4 again). Who will take a record of the call and then transfer you to the cancellation department.

eircom cancellations will take a record of your intention to cease and give the e-mail address or postal address to send the written request. They will follow up 30 days later to insure the cancellation order has been processed assuming eircom have received a letter or e-mail 30 days after receipt.

If a customer sends an e-mail (even to the correct address) without contacting eircom first. The cancellation may not be processed.

Thanks, Mark

Thanks mark,i have just phoned EIRCOM option4 and they have told me i can not email eircom to cancell my service, (as its a change of provider) i must send a letter,and also i should not  send it till 30 days before my contract  is  due to expire. Also they are offering an incentive to stay with eircom but cannot email or post details of the offer. Can you tell me if there is a problem sending a letter now to not renew my contract.

Hi horse7

There are different cancellations process depending on which providers customers may be moving.

Which is why we always ask customers to check with cancellations first.

Did you agree to stay with eircom based on the incentive you were offered?

Mark

no,did not agree to stay,so is there a problem sending a letter today as my end of contract is in december,and i apparently do not have a choice of sending an email?

Hi horse7,

Yes you only send the cancellation letter 30 days before the contract end date, we do require in send in by letter I'm afraid.

Thanks

Tracey

so i can send in my letter now as it is 30 before my cancellation.

Hi horse7

You can request a specific date (after the 30 Day notification period) on the letter. If you do not want to have it done exactly 30 days from when you called.

Thanks, Mark

thanks mark,can you check my cancellation please.

Hi horse7
 
Can you confirm you requested to cease the telephone number 01 82xxx1
 
 
Can you confirm the date / time stamp on the e-mail you sent as well please.
 
Thanks, Mark

eircom: Mark

horse7 wrote: »

eircom: Mark wrote: »

horse7 wrote: »

eircom: Tracey wrote: »

horse7 wrote: »

eircom: Mark wrote: »

horse7 wrote: »

eircom: Mark wrote: »

horse7 wrote: »

so did you get an email address to cancell service?

Hi  horse7

We need to request customers to call cancellations first as:

eircom now require a 30 day notification to cancel the broadband service and phone service. We require customers to contact our service team on 1901 (option 4 - option 4 again). Who will take a record of the call and then transfer you to the cancellation department.

eircom cancellations will take a record of your intention to cease and give the e-mail address or postal address to send the written request. They will follow up 30 days later to insure the cancellation order has been processed assuming eircom have received a letter or e-mail 30 days after receipt.

If a customer sends an e-mail (even to the correct address) without contacting eircom first. The cancellation may not be processed.

Thanks, Mark

Thanks mark,i have just phoned EIRCOM option4 and they have told me i can not email eircom to cancell my service, (as its a change of provider) i must send a letter,and also i should not  send it till 30 days before my contract  is  due to expire. Also they are offering an incentive to stay with eircom but cannot email or post details of the offer. Can you tell me if there is a problem sending a letter now to not renew my contract.

Hi horse7

There are different cancellations process depending on which providers customers may be moving.

Which is why we always ask customers to check with cancellations first.

Did you agree to stay with eircom based on the incentive you were offered?

Mark

no,did not agree to stay,so is there a problem sending a letter today as my end of contract is in december,and i apparently do not have a choice of sending an email?

Hi horse7,

Yes you only send the cancellation letter 30 days before the contract end date, we do require in send in by letter I'm afraid.

Thanks

Tracey

so i can send in my letter now as it is 30 before my cancellation.

Hi horse7

You can request a specific date (after the 30 Day notification period) on the letter. If you do not want to have it done exactly 30 days from when you called.

Thanks, Mark

thanks mark,can you check my cancellation please.

Hi,

I got your PM thanks. I sent a request to cancellations to check directly.

I will let you know as soon as I get an update.

Mark

eircom: Mark

horse7 wrote: »

eircom: Mark wrote: »

horse7 wrote: »

eircom: Tracey wrote: »

horse7 wrote: »

eircom: Mark wrote: »

horse7 wrote: »

eircom: Mark wrote: »

horse7 wrote: »

so did you get an email address to cancell service?

Hi  horse7

We need to request customers to call cancellations first as:

eircom now require a 30 day notification to cancel the broadband service and phone service. We require customers to contact our service team on 1901 (option 4 - option 4 again). Who will take a record of the call and then transfer you to the cancellation department.

eircom cancellations will take a record of your intention to cease and give the e-mail address or postal address to send the written request. They will follow up 30 days later to insure the cancellation order has been processed assuming eircom have received a letter or e-mail 30 days after receipt.

If a customer sends an e-mail (even to the correct address) without contacting eircom first. The cancellation may not be processed.

Thanks, Mark

Thanks mark,i have just phoned EIRCOM option4 and they have told me i can not email eircom to cancell my service, (as its a change of provider) i must send a letter,and also i should not  send it till 30 days before my contract  is  due to expire. Also they are offering an incentive to stay with eircom but cannot email or post details of the offer. Can you tell me if there is a problem sending a letter now to not renew my contract.

Hi horse7

There are different cancellations process depending on which providers customers may be moving.

Which is why we always ask customers to check with cancellations first.

Did you agree to stay with eircom based on the incentive you were offered?

Mark

no,did not agree to stay,so is there a problem sending a letter today as my end of contract is in december,and i apparently do not have a choice of sending an email?

Hi horse7,

Yes you only send the cancellation letter 30 days before the contract end date, we do require in send in by letter I'm afraid.

Thanks

Tracey

so i can send in my letter now as it is 30 before my cancellation.

Hi horse7

You can request a specific date (after the 30 Day notification period) on the letter. If you do not want to have it done exactly 30 days from when you called.

Thanks, Mark

thanks mark,can you check my cancellation please.

Hi horse7


As I advised previously on this thread we require customers to call cancellations before sending an e-mail or letter. A manager in that department could not find a record of the call. Which any letter or e-mail request may not be processed if the customer has not spoke to the retention team.

Can you confirm that you did call them first before sending in the letter?

Mark 

horse7

eircom: Mark wrote: »

horse7 wrote: »

eircom: Mark wrote: »

horse7 wrote: »

eircom: Tracey wrote: »

horse7 wrote: »

eircom: Mark wrote: »

horse7 wrote: »

eircom: Mark wrote: »

horse7 wrote: »

so did you get an email address to cancell service?

Hi horse7

We need to request customers to call cancellations first as:

eircom now require a 30 day notification to cancel the broadband service and phone service. We require customers to contact our service team on 1901 (option 4 - option 4 again). Who will take a record of the call and then transfer you to the cancellation department.

eircom cancellations will take a record of your intention to cease and give the e-mail address or postal address to send the written request. They will follow up 30 days later to insure the cancellation order has been processed assuming eircom have received a letter or e-mail 30 days after receipt.

If a customer sends an e-mail (even to the correct address) without contacting eircom first. The cancellation may not be processed.

Thanks, Mark

Thanks mark,i have just phoned EIRCOM option4 and they have told me i can not email eircom to cancell my service, (as its a change of provider) i must send a letter,and also i should not send it till 30 days before my contract is due to expire. Also they are offering an incentive to stay with eircom but cannot email or post details of the offer. Can you tell me if there is a problem sending a letter now to not renew my contract.

Hi horse7

There are different cancellations process depending on which providers customers may be moving.

Which is why we always ask customers to check with cancellations first.

Did you agree to stay with eircom based on the incentive you were offered?

Mark

no,did not agree to stay,so is there a problem sending a letter today as my end of contract is in december,and i apparently do not have a choice of sending an email?

Hi horse7,

Yes you only send the cancellation letter 30 days before the contract end date, we do require in send in by letter I'm afraid.

Thanks

Tracey

so i can send in my letter now as it is 30 before my cancellation.

Hi horse7

You can request a specific date (after the 30 Day notification period) on the letter. If you do not want to have it done exactly 30 days from when you called.

Thanks, Mark

thanks mark,can you check my cancellation please.

Hi horse7


As I advised previously on this thread we require customers to call cancellations before sending an e-mail or letter. A manager in that department could not find a record of the call. Which any letter or e-mail request may not be processed if the customer has not spoke to the retention team.

Can you confirm that you did call them first before sending in the letter?

Mark

yes mark,as previously posted i rang cancellations. re;
Thanks mark,i have just phoned EIRCOM option4 and they have told me i can not email eircom to cancell my service, (as its a change of provider) i must send a letter,and also i should not send it till 30 days before my contract is due to expire. Also they are offering an incentive to stay with eircom but cannot email or post details of the offer. Can you tell me if there is a problem sending a letter now to not renew my contract. ps. rachael was the agents name and she gave me the address to post the cancellation letter. that was as far back as october.

horse7

hi mark, spoke to eircom this morning, they found the cancellation letter i left in by hand on 30th oct.  Apparently they should have sent out a letter to me which i have not received yet.  Please update me. thanks.

eircom: Tony

horse7 wrote: »

hi mark, spoke to eircom this morning, they found the cancellation letter i left in by hand on 30th oct.  Apparently they should have sent out a letter to me which i have not received yet.  Please update me. thanks.

Good news horse7
You may already have PM'd your details to Mark, but if not, could you PM, your correct name and address and telephone number and I can chase this for you.
Tony

horse7

eircom: Tony wrote: »

horse7 wrote: »

hi mark, spoke to eircom this morning, they found the cancellation letter i left in by hand on 30th oct.  Apparently they should have sent out a letter to me which i have not received yet.  Please update me. thanks.

Good news horse7
You may already have PM'd your details to Mark, but if not, could you PM, your correct name and address and telephone number and I can chase this for you.
Tony

thanks tony,have posted this 2 days ago.

eircom: Mark

horse7 wrote: »

eircom: Tony wrote: »

horse7 wrote: »

hi mark, spoke to eircom this morning, they found the cancellation letter i left in by hand on 30th oct.  Apparently they should have sent out a letter to me which i have not received yet.  Please update me. thanks.

Good news horse7
You may already have PM'd your details to Mark, but if not, could you PM, your correct name and address and telephone number and I can chase this for you.
Tony

thanks tony,have posted this 2 days ago.

Hi horse7

I sent you a PM there.

Thanks, Mark

horse7

that is done mark,what is going on?

eircom: Alan

horse7 wrote: »

that is done mark,what is going on?

HI horse7

Have you forwarded the email you sent to cancellations to the email provided by Mark in PMs yet?

Thanks

Al

horse7

eircom: Alan wrote: »

horse7 wrote: »

that is done mark,what is going on?

HI horse7

Have you forwarded the email you sent to cancellations to the email provided by Mark in PMs yet?

Thanks

Al

yes as stated.

eircom: Mark

horse7 wrote: »

eircom: Alan wrote: »

horse7 wrote: »

that is done mark,what is going on?

HI horse7

Have you forwarded the email you sent to cancellations to the email provided by Mark in PMs yet?

Thanks

Al

yes as stated.

Hi horse7


I have confirmed that the notification was found that you sent on the 07/11/13 thanks for sending on the e-mail to us. The contract with eircoom finishes on the 03/12/13 the 30 day notification will elapse on the 07/12/13.

So if the request to move providers competes on that date there would be no charges applicable or we can cancel the account directly.

Mark

horse7

hi mark.please note the cancellation letter was received on the 30th oct as confirmed by eircom.

eircom: Mark

horse7 wrote: »

hi mark.please note the cancellation letter was received on the 30th oct as confirmed by eircom.

horse7 wrote: »

hi mark.please note the cancellation letter was received on the 30th oct as confirmed by eircom.

Hi horse7

Apologies can you advise who confirmed that. I could not see match that on our records?

Mark

horse7

11.11.2013 09:58 #21
horse7
Registered User

Join Date: Apr 2008
Posts: 800
Report Post
hi mark, spoke to eircom this morning, they found the cancellation letter i left in by hand on 30th oct.  Apparently they should have sent out a letter to me which i have not received yet.  Please update me. thanks.
audrey was the agents name.and the letter was confirmed.

eircom: Alan

horse7 wrote: »

11.11.2013 09:58 #21
horse7
Registered User

Join Date: Apr 2008
Posts: 800
Report Post
hi mark, spoke to eircom this morning, they found the cancellation letter i left in by hand on 30th oct.  Apparently they should have sent out a letter to me which i have not received yet.  Please update me. thanks.
audrey was the agents name.and the letter was confirmed.

HI horse7

Thanks for taking my call. Please let me know if there is any further issues.

Thanks

Al

horse7

thanks alan,lets hope and pray.

eircom: Alan

horse7 wrote: »

thanks alan,lets hope and pray.

Thanks horse7

I'm aware of all the issues so if there are any more I'm quite sure I can sort them out : )

Thanks

Al

horse7

hi again alan, got my final bill and although i had given notice on the 30th oct by letter(as confirmed by eircom, my contract ending on 3rd dec ) i which i requested not to renew the contract/cease,  i have been billed for an early release charge, which i did not request. Can you amend this please.   regards gabriel.

eircom: Tracey

horse7 wrote: »

hi again alan, got my final bill and although i had given notice on the 30th oct by letter(as confirmed by eircom, my contract ending on 3rd dec ) i which i requested not to renew the contract/cease,  i have been billed for an early release charge, which i did not request. Can you amend this please.   regards gabriel.

Hi horse7,

I have checked this for you and I can see the billing error on your final bill. I have rectified this and your account is in credit now of €16.22, this will be sent out to you by cheque within 10 working days.

Sorry for all inconvenience caused.

Thanks

Tracey

horse7

eircom: Tracey wrote: »

horse7 wrote: »

hi again alan, got my final bill and although i had given notice on the 30th oct by letter(as confirmed by eircom, my contract ending on 3rd dec ) i which i requested not to renew the contract/cease,  i have been billed for an early release charge, which i did not request. Can you amend this please.   regards gabriel.

Hi horse7,

I have checked this for you and I can see the billing error on your final bill. I have rectified this and your account is in credit now of €16.22, this will be sent out to you by cheque within 10 working days.

Sorry for all inconvenience caused.

Thanks

Tracey

thank you

eircom: Tracey

horse7 wrote: »

eircom: Tracey wrote: »

horse7 wrote: »

hi again alan, got my final bill and although i had given notice on the 30th oct by letter(as confirmed by eircom, my contract ending on 3rd dec ) i which i requested not to renew the contract/cease,  i have been billed for an early release charge, which i did not request. Can you amend this please.   regards gabriel.

Hi horse7,

I have checked this for you and I can see the billing error on your final bill. I have rectified this and your account is in credit now of €16.22, this will be sent out to you by cheque within 10 working days.

Sorry for all inconvenience caused.

Thanks

Tracey

thank you

No problem at all.

Thanks

Tracey

horse7

Please update me on this, as no refund has been received.  thank you.

eircom: Tracey

horse7 wrote: »

Please update me on this, as no refund has been received.  thank you.

Hi,
I've checked this and the  cheque has not been issues as of yet I'm afraid. I've sent it off to our credit control section to request this urgently for you.

Sorry for the delays.

Tracey

horse7

Thanks,just how long will it take?

eircom: Tracey

horse7 wrote: »

Thanks,just how long will it take?

The normal lead time is 10 working days from the date the credit was issued on the account 6/12 which would mean the 20/12. If the credit management section come back with a different lead time I'll contact you back.

Tracey

horse7

Thanks ,please keep me posted.

eircom: Tracey

horse7 wrote: »

Thanks ,please keep me posted.

No problem at all.

Tracey

horse7

Still no refund,can i have an update please.

horse7

Still no refund,can i have an update please.

eircom: Alan

horse7 wrote: »

Still no refund,can i have an update please.

[font=Times New Roman","serif]Hi horse7

I remember helping you with this query a while back and I'm sorry you have not received the promised credit yet, I will need to investigate this further and as soon as I have clarification of further news I'll let you know right away.

Thanks

Al[/font]

horse7

I have been told this since 4th december,and still waiting.

horse7

I have been told this since 4th december,and still waiting.

horse7

yes alan,i spoke to you on the phone,that was 20th november,last year.

eircom: Alan

horse7 wrote: »

yes alan,i spoke to you on the phone,that was 20th november,last year.

Hi horse7

I'm really hoping to have more news on this for you soon. I'm very sorry for the delay.

Thanks

Al