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Will Apple take back an opened MBA?

another question · 2013-08-07 21:21:47

I received it this morning and I hate it. I cannot get anything to work properly. I flattened the outer box it came in but the 'APPLE' box itself is still intact. I also received the educational discount. I will ring them in the morning but I'm just wondering if someone can give me a heads up.

Comments

#32 15-08-2013 08:03AM

another question

Closed Accounts Posts: 1,386 ✭✭✭

Join Date: September 2012

Posts: 1103

Thanks for your help everyone. I did in fact send the MBA back and have decided on an Asus Zenbook instead. Just in case there is anybody else on here looking for the answer to my original question (will Apple take back an opened MBA?) the answer is YES.

I want to be very fair to Apple and say that their customer service is second to none. It was absolutely no problem that it was opened and turned on, they were even happy enough for me to keep it for the full 14days and use if I wanted to make sure but I was sure so I didn't avail of their offer.

I received the educational discount and that was no problem either.

Timeline for refund:

Called Thursday afternoon to arrange refund. Received confirmation email about 5 minutes later. Received a call from the collection courier on Friday morning. He collected at 11am. On Monday morning, I received a confirmation email from Apple stating that they had received my products for return.

Cash back in bank a/c this morning (Thursday). From initial refund enquiry to cash refund in bank (5 working days). Superb service. And also, the person you speak with on the phone emails you a confirmation of the refund request and it also acts as a personal email to the person you were speaking to, so if you have any further questions, you can reply directly to the email (as I did) and he replied within 2 hours with an answer.

It is unfortunate I didn't like the product because they are a fantastic company to deal with, plus they refunded the €10 I paid for express shipping.

So, on a last note, I would definitely recommend that if you are not sure about a product, buy it anyway, get the feel of it because refunds really are no problem with them. The only thing they ask is that you keep the original packing (not teared plastic or anything) just the product box, the delivery box, any blocks or safety stuffing and put everything back into the box as best you can, which is fair enough.

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