Student Email

Chris Martin

Tried time and time again and just ended up putting it off for a while but I cannot for the life of me access my student email.
Not the only one on the course for it to happen to either, change over or something between Outlook and Office 365 or something?
Regardless, I'm wondering if one of you fine people have had the same problem and have overcome it, and are willing to share details.
Thanks in advance.

garv123

http://mail.office365.com/


They emailed us about it but most couldn't access their email to see it :pac:

Jester252

Not everybody got the email. Also I had trouble signing into the email this morning on both the new links. Good old ITD

Chris Martin

Still can't get onto it
Changed password, now it's saying that every time I have to enter characters, to prove I'm not a robot, they're incorrect. I just thought I was messing up upper and lower cases at first but after trying about 30 times, doing 3 I know for a fact were right, there's something else wrong.
Love to ask them about it but can't access my email.

Agent_99

Aghhhhhhhhhhhhhhhhh!!!!
Nuf said

Hybrid_Theory

I just now enter it through Microsoft Outlook on my laptop, it comes in the Office bundle of programmes. Working fine for me so try that!

highlydebased

Don't bother logging in- just more PVA emails!!

J_E

The switch was a bad idea to be honest. It's completelly broken now for me and keeps redirecting me to an error page when I enter my credentials.

flea1

It tells me to sign off the 365 account that it automatically directed me to yesterday and now won't let me get into that account to sign off!! I got no notification about it from UL either. Tried doing the outlook.com/studentmail.ul.ie and hotmail and neither of them work.

flea1

the 365 link doesn't work for me....

Jester252

Not working again. FFS the same problem as yesterday morning. Neither email link is working for me and I need to use my emails

flea1

I just emailed ITD at ITSS@ul.ie... let's see if they answer. If everyone tries we might get somewhere.

The Bogman

The link in the other thread was working fine for me the last week or two, until the last few days when I couldn't access it at all. Must have tried 20 times to get in, as I was expecting an e-mail from a lecturer, and it kept telling me it didn't recognise my email address. Eventually I got in by using my password for logging onto on-campus computers etc. and not my email password. Figure that one out! This is the link that works for me:

https://www.outlook.com/studentmail.ul.ie

Edit: And after typing out that, it now won't work for me either. And, I still haven't got the e-mail from my lecturer!

flea1

I got an automated response from ITSS@ul.ie and they give various options to try, like going into Students and Staff and then Student Webmail on ul.ie but nothing they suggest will work. If you send them an email through another account (gmail etc.) they will send the automated response, ignore the links they give you, they don't work... then fill out the details they ask for at the bottom of the email. That's as far as I've got, will let you all know if I have any luck!

Jester252

Now I have a different error message. Do ITD just sit around all day and try to make it harder to use UL related internet pages?

ULITD

ITD has been experiencing a number of access issues with the Student Email system since Friday. In order to fully resolve these issues, ITD has removed access to the Student Email system for the remainder of this afternoon to fully investigate.

A further update will be posted this afternoon and ITD apologises for the confusion this has caused over the last few days.

ULITD

ITD has resolved the access issues with the Student Email system and apologises for the confusion this has caused current students over the last few days.

Access your student Emails here: https://www.outlook.com/studentmail.ul.ie this will redirect to a login box where you will type in your student ID number and Student Computer Account password.

Further information is available at:
http://www2.ul.ie/web/WWW/Services/Information_Technology_Division/Student_Computing/Student_Email

Villaboi!

still ain't resolved for myself... for the life of me cant get into outlook 365 at all, just keeps redirect me to my organizations sign in page and then brings up an error. Won't even allow me type my password unless I put it in first before my email. Could seriously do with getting into the account as well need to access some important stuff in there.

Jester252

Followed the link and all I got was

Error
There was a problem accessing the site. Try to browse to the site again.
If the problem persists, contact the administrator of this site and provide the reference number to identify the problem.
Reference number: 17f2ca90-4f1b-41c2-bdb8-0c887704bba2

J_E

I'm still trying to figure out what was wrong with the old system...

Jester252

Cydoniac wrote: »

I'm still trying to figure out what was wrong with the old system...

It was old and this want is new and shiny :pac:

flea1

Has anyone had any luck with getting into their studentmail yet? I just get an error message:

There was a problem accessing the site. Try to browse to the site again.
If the problem persists, contact the administrator of this site and provide the reference number to identify the problem.
Reference number: 520fd6d0-6aba-41ed-82d8-6e493cec9983

flea1

NO, your studentmail is NOT resolved.... Can you explain this error message:

There was a problem accessing the site. Try to browse to the site again.
If the problem persists, contact the administrator of this site and provide the reference number to identify the problem.
Reference number: 520fd6d0-6aba-41ed-82d8-6e493cec9983

Jester252

I managed to get into it yesterday around 9pm. Today I'm back to the good oul error message.

[Rasta]

Worked fine for me just now.

flea1

I just deleted all my cookies on internet explorer, exited, went in and tried again on their link and it worked for the first time!!!!

Weshtlad

ULITD wrote: »

ITD has resolved the access issues with the Student Email system and apologises for the confusion this has caused current students over the last few days.

Access your student Emails here: https://www.outlook.com/studentmail.ul.ie this will redirect to a login box where you will type in your student ID number and Student Computer Account password.

Further information is available at:
http://www2.ul.ie/web/WWW/Services/Information_Technology_Division/Student_Computing/Student_Email

Hi ULITD,

I still cannot access my e-mail. I'm not a curent UL student as I graduated a few years ago but I need to access the account to get an important bit of information. I have tried the previous password which has worked for the past year but no luck and I've tried what I think was the code for my Student Computer Account password but no luck; how can I get this password?

Cheers

J_E

Weshtlad wrote: »

Hi ULITD,

I still cannot access my e-mail. I'm not a curent UL student as I graduated a few years ago but I need to access the account to get an important bit of information. I have tried the previous password which has worked for the past year but no luck and I've tried what I think was the code for my Student Computer Account password but no luck; how can I get this password?

Cheers

I think the problem is that the computer password resets each year so this has essentially locked out anyone not currently in the university for whatever reason. Think it was a terrible move in hindsight to be honest.

Hybrid_Theory

I COULD get into it no bother until Friday evening. Since then, not a hope could I get into it!!! What the hell is ITD messing us about so much for?!?!?!?!

marmul92

mine is f'd up too can log in some days and then others it wont let me in

flea1

You will need to get on to ITD to get a new password... Good luck!

Chimaera

Latest email from ITD about the issue:

Issue:

Student email has now been restored both on and off campus except for any students who have graduated in 2012 or earlier



Description:



Areas Affected:



Resolution Co-ordinator:

Technology Solutions, ITD



Reason for outage:

Following the move to Office 365 there was an intermittent issue on one of the two servers handling logons. This made the issue difficult to diagnose as some users were able to logon to mail on some PCs and not on others and also from some locations off campus but not from others.



Remedial Action:

ITD have now temporarily disabled the server with the fault and all students should be logging on via the functioning server



Further Updates:

Further updates will be posted later



ITD recognises the inconvenience that will be experienced by our customers as a result of this service disruption. Thank you for your patience

Topps

wtf is wrong with the email. The link doesn't work anymore. This is a joke. I've important emails to look at .

rebel89

Any update on students who graduated in 2012 and still use the email address?

Jester252

rebel89 wrote: »

Any update on students who graduated in 2012 and still use the email address?

On the log in page it says I.D number with DOB as the password.

Ave Sodalis

Checked mine, finally working... nothing but spam anyways :rolleyes:

TwilightFan88

Jester252 wrote: »

On the log in page it says I.D number with DOB as the password.

Tried this over and over again. Even just using Aug instead of August and it's a no go for me getting logged in :-(

I was able to access my email during the down time when everyone else was having issues.

OwaynOTT

What the heck guys! I can't access my email at all. Try all the advice and deleted cookies etc but no dice.
I actually have some emails I need to access and it really isn't realistic for me to drive to Limerick to check them.

Hybrid_Theory

Finally got my emails sorted. Had to go into the feckin college to do it! Not impressed!

ShhCat

Any idea what the IMAP settings are? Trying to set it up on my iPhone and pod51002.outlook.com isn't working anymore

Jester252

TwilightFan88 wrote: »

Tried this over and over again. Even just using Aug instead of August and it's a no go for me getting logged in :-(

I was able to access my email during the down time when everyone else was having issues.

Are you just using you I.D number or are you using your email. It works for me when I log into with my email but I know people that have to use their I.D as the email won't work.

Granted you could sacrifice your first born to Molag Bal. Everyone seems to see have their own way of getting into the email

Mikel91

Ah lads c'mon now this is taking the mick!

I've been trying to get into mine for ages now and I've both FYP and C&S stuff I need to get access too.

Thank god this did not happen during the semester!

shane7218

Outlook on my PC and my phone wont connect anymore .. Exchange active sync is not working and pod51002.outlook.com has stopped working as well and no answer from ITD

Precious flower

:mad: Uh, this email thing is driving me crazy! I couldn't get into it, told me my username/password was wrong, decided to reset my password and even though I'm not using old passwords and doing everything right it keeps telling me password not reset. Why do we need two separate accounts anyway, what is skydrive?

Chimaera

Latest email from ITD (sent on the staffmail list):

Information Technology Division



Issue:

To resolve intermittent problems with Student Email logins downtime is scheduled to take place between 8am and 9am tomorrow morning (Thursday).



Description:

Problems with ADFS servers managing Student Email logins.



Areas Affected:

Access to Student Email



Reason for outage:

To carry out testing of ADFS servers which manage Student Email logins.



Remedial Action:

Planned Outage



Further Updates:

Further updates will be provided tomorrow at 9am.



ITD recognises the inconvenience experienced by our customers as a result of this service disruption. Thank you for your patience.

chrislad

So glad I just set up auto forwarding from my college email to the regular account.

iLaura

chrislad wrote: »

So glad I just set up auto forwarding from my college email to the regular account.

Yeah, I did the same. Sooo much handier. Apart from having to delete the same stupid emails twice :pac:

ULITD

Any students who are still experiencing problems accessing their email should use their private email account to email the Student IT support desk at ITSS@UL.ie and provide the information below as it would appear in the student information system.
This will allow us to verify your identity

Student ID
Name:
Date of Birth:
Home address:
Email:
Telephone number:

Please also provide a mobile number so we can call you back to try and resolve the issues you are experiencing.
Please provide as much detail as possible to assist us in trying to diagnose the issue you are facing.

wnolan1992

I go to mail.office365.com, put in my email address and it redirects me to some UL site and I can log in there with just my ID and password. I should probably bookmark the site I'm redirected to I guess.

D _what

Precious flower wrote: »

:mad: Uh, this email thing is driving me crazy! I couldn't get into it, told me my username/password was wrong, decided to reset my password and even though I'm not using old passwords and doing everything right it keeps telling me password not reset. Why do we need two separate accounts anyway, what is skydrive?

Likewise! I logged in early yesterday at work and it 'worked', but later that evening - and this morning - it refuses both my proper password and my UK computer password. The skydrive works but that's probably because it's not managed by a certain group of people! Sheesh, guys! I have a receipt I need to access on there!

D _what

New stuff: I can't log in to my si.ul.ie account either. It's telling me my username or password is incorrect. And when I try to reset that, it asks me for my surname and first name, and my DOB - except apparently those details aren't recognised NY the system! I emailed the desk yesterday. They probably don't come in on a Saturday