Anyone received a CJA confirmation programme letter from AIB

Nermal

Just got one recently, have been a customer a while, they're looking for more ID photocopies.

Wondering if this is a wideranging thing or if I have done something that marked me out...

wmpdd3

Well I found out the other day when I went in to change something that they have no ID on file for me even though I had numerous loans and a CC. Also all the copies of my signature were different to my sample that day!

I had been with them since for 22 years! Seems like no harm in them going through their files.

greenman09

Think under money laundering act ID and address verification needs to be updated every 2 years.

Free Speech

I got a similar letter.
I rang the AIB and found out that they had destroyed my details and those of approx 10,000 people all of which will be receiving the same letter.
They are supposed to keep your records for at least 6 years after the termination of the working relationship.
Obviously after getting an unsolicited letter looking for my details (official looking paper or not) I was suspicious, especially as it asked me to respond to a P.O. box number.
I rang and they initially tried to fob me off by quoting the money laundering act and that they needed to update the records as a matter of course, but I happen to know about the act and they admitted that the details had been destroyed. They could not say how or why this happened.
I was then told I could discuss it further at branch level.

MilanPan!c

Recently got an ominous sounding letter through the door demanding that I upload my photo ID to an AIB website. Seems that the "Criminal Justice Act 2010" requires that AIB have photo ID and proof of address for all it's customers.

OKkkkkk.

So the implication is surely that AIB DON'T have these things for me(!) and desperately need them.



Then - after about 30 seconds of thinking about this - I noticed a few things.

1. This is a form letter - lots of people are getting these.
2. AIB has setup a special website for collecting all this "missing" data.
3. This isn't based out of my local branch, but Clare.

So - I called my local branch - to see how AIB managed to lose my photo ID... or was it stolen... how many people are affected, etc.

I was told that yes AIB didn't have copies of my photo ID (I didn't give them details - I like taking the generic customer approach whenever possible). I was also told that, due to the significant number of problems with accounts, AIB has set up a SPECIAL OFFICE in Clare to track down all the customers with missing info.



I queried how they'd "lost" my data - they asked how long I'd had the account (5 years) and admitted that they would have taken copies of my photo ID when they set up the account. In other words - they had it - and now they don't.

"They wouldn't ask for it if they had it."

I of course said that I did provide it.

I was told - gotta love this - to WRITE to the Clare office and query their query.

ROFL

Instead I called the Clare office and had a rather infuriating conversation.

ME: Have you lost my ID?
AIB: Nope. We just don't want to have to contact all the branches and deal with that hassle, so we're sending this to all our customer so they can do the work for us. If you give me your account number though, I'll call your branch and have them send over a copy.
ME ?!?!
AIB: In fact we can SEE on the system that you DID provide us with a Photo ID. It's right here in front of me.
ME?!?!?!

So - I called back my local branch and told them to wise up, that anyone calling about missing data was in fact simply being goaded into helping AIB save money.

"Let me put you on hold for a minute"

"Sorry for the delay - you're right we do have your ID on file - I'll file a complaint for you..."

And what about for the other customers, many thousands, who are now worried about lost data, who are now wasting their time duplicating effort, who are now electronically sending they're data - securely? - to a second location in the VAST AIB database?

So.

If you get one of these letter, do two things:

1. Call the Clare office and tell them to do their job by contacting your branch.
2. Call your branch and register a complaint.

Maybe next time they'll be more honest, and train their staff a bit better.

LOL - who am I kidding.

wmpdd3

I had to get an action done in an AIB branch lately but I had no picture I'd with me so they said they would need to track down a copy of my signature to compare to the sample I gave on the day.

After a few calls 'up stairs' they come back and tell me they can't find a copy of my signature.

I had my account for20 years and signed various loan applications put according to AIB the don't have the documents.

MilanPan!c

wmpdd3 wrote: »

I had to get an action done in an AIB branch lately but I had no picture I'd with me so they said they would need to track down a copy of my signature to compare to the sample I gave on the day.

After a few calls 'up stairs' they come back and tell me they can't find a copy of my signature.

I had my account for20 years and signed various loan applications put according to AIB the don't have the documents.

Amazing.

Fills you with confidence, eh?

MilanPan!c

I called the Central Bank Consumer protection office, who suggested I call the Data Protection Commissioner, who passed me around a bit, then asked if I'd send a copy of the AIB letter and a statement, to them - by post of course... it's like email wasn't invented.

Anyway, I'll be doing that - because banks shouldn't be telling customer that they lost their data, when they haven't, just to save a few quid.

Big C

same **** here, passport id was not accepted ????? (photocopy). letter from Clare it says that I can continue with present bank account but I cant open a new account, I dont want a new account and if I did I would have to bring in all docs again. I going to ignore the dopes. life is too short

hfallada

AIB and other banks dont want you to use tellers in Branches. They want you to use the machines. The AIB are great, but the BOIs are useless. It took me 5 mins to lodge money with one, which would have taken a minute with a teller. BOI only allow cash for coin exchanges with businesses between 10-2 on a tuesday and all day friday. Which I suppose in a year will be restricted even further.

Banks just dont want to see you in person. They want you to only use online banking and crappy machines

Ciarrai76

MilanPan!c wrote: »

Recently got an ominous sounding letter through the door demanding that I upload my photo ID to an AIB website. Seems that the "Criminal Justice Act 2010" requires that AIB have photo ID and proof of address for all it's customers.

OKkkkkk.

So the implication is surely that AIB DON'T have these things for me(!) and desperately need them.



Then - after about 30 seconds of thinking about this - I noticed a few things.

1. This is a form letter - lots of people are getting these.
2. AIB has setup a special website for collecting all this "missing" data.
3. This isn't based out of my local branch, but Clare.

So - I called my local branch - to see how AIB managed to lose my photo ID... or was it stolen... how many people are affected, etc.

I was told that yes AIB didn't have copies of my photo ID (I didn't give them details - I like taking the generic customer approach whenever possible). I was also told that, due to the significant number of problems with accounts, AIB has set up a SPECIAL OFFICE in Clare to track down all the customers with missing info.



I queried how they'd "lost" my data - they asked how long I'd had the account (5 years) and admitted that they would have taken copies of my photo ID when they set up the account. In other words - they had it - and now they don't.

"They wouldn't ask for it if they had it."

I of course said that I did provide it.

I was told - gotta love this - to WRITE to the Clare office and query their query.

ROFL

Instead I called the Clare office and had a rather infuriating conversation.

ME: Have you lost my ID?
AIB: Nope. We just don't want to have to contact all the branches and deal with that hassle, so we're sending this to all our customer so they can do the work for us. If you give me your account number though, I'll call your branch and have them send over a copy.
ME ?!?!
AIB: In fact we can SEE on the system that you DID provide us with a Photo ID. It's right here in front of me.
ME?!?!?!

So - I called back my local branch and told them to wise up, that anyone calling about missing data was in fact simply being goaded into helping AIB save money.

"Let me put you on hold for a minute"

"Sorry for the delay - you're right we do have your ID on file - I'll file a complaint for you..."

And what about for the other customers, many thousands, who are now worried about lost data, who are now wasting their time duplicating effort, who are now electronically sending they're data - securely? - to a second location in the VAST AIB database?

So.

If you get one of these letter, do two things:

1. Call the Clare office and tell them to do their job by contacting your branch.
2. Call your branch and register a complaint.

Maybe next time they'll be more honest, and train their staff a bit better.

LOL - who am I kidding.

I got this letter too! I am doing nothing, they have my ID on file, they have proof of address on file, they even have my marriage cert which I gave to them 4 years ago, along with the above. Its unreal, they are just a crowd of gombeens who don't know their ars*e from their elbow anymore. I won't be sending in anything, they can check my file again and actually get their facts straight!
:rolleyes:

wmpdd3

hfallada wrote: »

AIB and other banks dont want you to use tellers in Branches. They want you to use the machines. The AIB are great, but the BOIs are useless. It took me 5 mins to lodge money with one, which would have taken a minute with a teller. BOI only allow cash for coin exchanges with businesses between 10-2 on a tuesday and all day friday. Which I suppose in a year will be restricted even further.

Banks just don't want to see you in person. They want you to only use online banking and crappy machines

Same day that I went in to close my account I had to try lodge money into the account so I could close it. A lady asked me would I help her lodge a cheque as there was a staff member helping her but the member was called away. I agreed to as best I could, I had to turn the cheque over to see which way I was feeding it, when I saw the amount this lady was lodging I halted everything and demanded a member of staff helped her lodge the cheque, it had a minimum of 4 zeros.

Some people will never leave a bank, but this banks inability to attract new customers has to be an issue.

Beano

I received a letter in the post today from my bank (AIB) telling me i have to provide a copy of identification by return post. This is for an account i have had for 25 years. 3 questions :

1. Is this legit?

2. Any idea what has prompted this? is it going to all bank account holders?

3. What happens if i dont comply?

nlgbbbblth

I'd say so.

They reviewed their files and discovered they don't have identification for you [mislaid / stripped file / archived etc]

Possibly suspend operations on your account if no compliance within a certain period of time.

johndoe99

http://www.aib.ie/personal/online-services/cja-faqs

you can also upload the documentation here:

http://www.aib.ie/personal/online-services/cja

username123

I had a recent dispute with them and it was discovered (accidently) that my own ID was also out of date with them. Apparently its some new anti fraud or money laundering law they need to comply with or something.

However, they maintained that I must show up in person with ID, it was not acceptable to send copies by post, fax, email etc...

That was months ago, I have slowly been moving my financial dealings elsewhere as a result of their incompetencies.

Thoie

I just got a letter today about the same thing - no photo id on file for me. Yeah, that's because my first bank account with them was opened when I was 7. The letter makes it sound like I've been trying to hide my identity from them.

Funny thing is, from reading the act they reference in the letter (here), it's not entirely clear if this is required for people who were customers prior to 2010.

Gordon

Beano wrote: »

I received a letter in the post today from my bank (AIB) telling me i have to provide a copy of identification by return post. This is for an account i have had for 25 years. 3 questions :

1. Is this legit?

2. Any idea what has prompted this? is it going to all bank account holders?

3. What happens if i dont comply?

Read this:
http://www.boards.ie/vbulletin/showthread.php?t=2057045790

The_Morrigan

OP there was a thread on this forum about this a few days ago, I'm on my mobile so I can't link to it.
As far as I can recall that poster rang the branch only to find out that they did have their documents on file in the branch but it was not sent to the central office. Might be an idea to find that thread and follow suit.

Edit: Gordon got there first with the link.

dnme

Yea I got one a few weeks back and was suspicious for 2 reasons
1. Return address is PO box in Co. Clare
2. In the letter they quote a URL that did not exist until last week - www.aib.ie/cja
(it now re-directs correctly but up to last week it just brought you to the AIB homepage).

I got a follow up letter last week so I decided to email 'alert@aib.ie' asking them if this was a legit letter. That was 5 days ago, I did receive the email received auto reply but as of yet, I have had no reply from them.

Anyway, good to see this thread. It adds a bit of legitimacy to the thing so I will send it back with required docs on Monday morning.

michael999999

Ya got one aswell.

MilanPan!c

Listen everyone.

They have said to me personally that they ACTUALLY have all this info for mos everyone. They haven't lost anyone's stuff - not 10k people's at least.

They are centralising this info and don't want to spend the money to get this info off the branches - so instead - to save money - they are askin their customers to do THEIR work.

Don't believe me?

Call the Clare office and they can check. They'll say they DO have your details and will simply request the branch send them a copy.

Do it.

Do not do their work for them, especially as they're sending threats to people to simply save a few euro.

Ziycon

I'm starting to feel I did the right thing moving away from AIB recently, but before I did I received three of these letters in a four week period, I've always lived at the same address so not sure how they decided to send this letter out three times to me!?

MilanPan!c

Ziycon wrote: »

I'm starting to feel I did the right thing moving away from AIB recently, but before I did I received three of these letters in a four week period, I've always lived at the same address so not sure how they decided to send this letter out three times to me!?

They're just junk mail... call the Clare number and make them do their own work.

keystrokesfan

Received this letter on Monday. Took MilanPan!c's advice and -

1. Phoned the centre in Clare to complain
2. Phoned local branch to complain

I spoke to a very nice man, and asked him why can't I bring the documents to my local branch so that they can photocopy them? He told me I can do that, and they will return my originals immediately, and will send the photocopies to Clare for me. Now, it remains to be seen if this will actually happen, but we can all try, can't we ?

MilanPan!c

keystrokesfan wrote: »

Received this letter on Monday. Took MilanPan!c's advice and -

1. Phoned the centre in Clare to complain
2. Phoned local branch to complain

I spoke to a very nice man, and asked him why can't I bring the documents to my local branch so that they can photocopy them? He told me I can do that, and they will return my originals immediately, and will send the photocopies to Clare for me. Now, it remains to be seen if this will actually happen, but we can all try, can't we ?

Good work!

flahers

Have just received letter from AIB asking me to send in photographic identification and proof of address. Has anyone else received this letter because my husband and friends never got one.

murphaph

There's another thread on here about it. Just ignore the letter. AIB are asking you to do their job for them.

Ciarrai76

I got it too and had intended on ignoring it, but I tried to apply for a credit card through my online banking and it wouldn't allow me until I was compliant and they had my photo id and proof of address.

I decided to just call into my branch and they did it for me. I was a bit annoyed to find they didn't bother to keep a copy of my marriage cert on file, which I only gave them 3 years ago!

dotsman

It only takes a few minutes to do online.

http://www.aib.ie/personal/online-services/cja

From what I've been told, although they would have taken copies of your docs previously (as all banks are required by law to do), some of the quality of the copies were of poor (inadequate) quality. As a result, they are trawling through them, and any that are of insufficient quality need to be updated.

Not sure why people think "AIB are asking you to do their job for them." They're just following the law - they are not allowed open accounts for people without holding adequate proof of identity/address etc.

MilanPan!c

dotsman wrote: »

It only takes a few minutes to do online.

http://www.aib.ie/personal/online-services/cja

From what I've been told, although they would have taken copies of your docs previously (as all banks are required by law to do), some of the quality of the copies were of poor (inadequate) quality. As a result, they are trawling through them, and any that are of insufficient quality need to be updated.

Not sure why people think "AIB are asking you to do their job for them." They're just following the law - they are not allowed open accounts for people without holding adequate proof of identity/address etc.

*cough* BS *cough*

They weren't "opening accounts" - the accounts were already open.

They didn't ask for better copies, they said they didn't have copies, and if you didn't give them copies, they'd restrict access to your account - AND - when directly questioned, as we've now seen on multiple occasions, they admit they DO have copies.

So if they DO have copies, why do they need additional copies?

Because they're creating a central location for this info.

And instead of spend money scanning in and collecting copies from all the branches, they reckoned it would be cheaper and easier to simply send bogus threatening letters to their customers.

So...


That's horrid behavior.

dotsman

MilanPan!c wrote: »

*cough* BS *cough*

I think you misunderstood my post...

MilanPan!c wrote: »

They weren't "opening accounts" - the accounts were already open.

I know the currently open accounts are "open". But the customer won't be able to open any more until this is done.

For me, just during the summer, I opened a new savings account online. Only took a few minutes. Why? Because, on their system, next to my name is a tick to say that I am CJA certified. If it wasn't ticked, then I would have been told, "please visit your branch to proceed" etc. Considering I only go to a branch about once every few years, yet carry out banking transactions several times a day, I probably wouldn't have bothered.

MilanPan!c wrote: »

They didn't ask for better copies, they said they didn't have copies, and if you didn't give them copies, they'd restrict access to your account - AND - when directly questioned, as we've now seen on multiple occasions, they admit they DO have copies.

They don't have adequate quality copies. At a guess, this could be that:

• The photocopy taken at the time was to dark/light and when they try to scan it now, it's barely legible
• Some copies were faxed at the time (we all know the $hite quality of faxes)
• Copies were never taken (the last account opened might have been prior to CJA
• Copies have been mislaid.
• Copies might have been accidentally destroyed.
• Copies might still exist, but not filed correctly (so difficult to find in a rush etc)

Possibly one of many other reasons...

MilanPan!c wrote: »

So if they DO have copies, why do they need additional copies?

as per above

MilanPan!c wrote: »

Because they're creating a central location for this info.

Excellent. I love when companies that I deal with takes steps to become more efficient and deliver me a better service.

Not quite sure how that could possibly be a bad thing???

MilanPan!c wrote: »

And instead of spend money scanning in and collecting copies from all the branches, they reckoned it would be cheaper and easier to simply send bogus threatening letters to their customers.

So...


That's horrid behavior.

Granted, the notice could have been done far more professionally - both the P.O. Box aspect and the lack of clarity in the explanation.

But I'm not sure where you are getting the "money" aspect to this. If they had decent copies, it would be cheaper, more efficient and easier for them to do this themselves (a few student interns for a month or 2 would get through all these manually).

To me, as a customer, I want my details to be correct, and want to be able to use the full functionality offered to customers in the future. Again, I stress my point in my previous post "it only takes a few minutes to do online". You can, of course, "stick it to the man" if that's the way you roll, but you're the only person who will suffer if they don't get updated, so it's kind of pointless.

username123

dotsman wrote: »

If it wasn't ticked, then I would have been told, "please visit your branch to proceed" etc. Considering I only go to a branch about once every few years, yet carry out banking transactions several times a day, I probably wouldn't have bothered...................................................................................................
You can, of course, "stick it to the man" if that's the way you roll, but you're the only person who will suffer if they don't get updated, so it's kind of pointless.

Yeah, I had occasion to run across this BS recently. I simply moved my funds out of AIB into a more user friendly financial institution and left them with just my mortgage and credit card debt.

MilanPan!c

dotsman wrote: »

I think you misunderstood my post...

I know the currently open accounts are "open". But the customer won't be able to open any more until this is done.

For me, just during the summer, I opened a new savings account online. Only took a few minutes. Why? Because, on their system, next to my name is a tick to say that I am CJA certified. If it wasn't ticked, then I would have been told, "please visit your branch to proceed" etc. Considering I only go to a branch about once every few years, yet carry out banking transactions several times a day, I probably wouldn't have bothered.

They don't have adequate quality copies. At a guess, this could be that:

• The photocopy taken at the time was to dark/light and when they try to scan it now, it's barely legible
• Some copies were faxed at the time (we all know the $hite quality of faxes)
• Copies were never taken (the last account opened might have been prior to CJA
• Copies have been mislaid.
• Copies might have been accidentally destroyed.
• Copies might still exist, but not filed correctly (so difficult to find in a rush etc)

Possibly one of many other reasons...

as per above

Excellent. I love when companies that I deal with takes steps to become more efficient and deliver me a better service.

Not quite sure how that could possibly be a bad thing???

Granted, the notice could have been done far more professionally - both the P.O. Box aspect and the lack of clarity in the explanation.

But I'm not sure where you are getting the "money" aspect to this. If they had decent copies, it would be cheaper, more efficient and easier for them to do this themselves (a few student interns for a month or 2 would get through all these manually).

To me, as a customer, I want my details to be correct, and want to be able to use the full functionality offered to customers in the future. Again, I stress my point in my previous post "it only takes a few minutes to do online". You can, of course, "stick it to the man" if that's the way you roll, but you're the only person who will suffer if they don't get updated, so it's kind of pointless.

Ok. So you're either deliberately misrepresenting what's happened or .. Who knows.

They said that if you didn't give them copies, they would limit access to your existing account.

Not stop you from opening a new account.

They said they had copies, adequate copies, but didn't want to go to the trouble of asking the branches to sort out getting the copies to their new office.

They said that to me personally.

Others have had the same experience.

That's not extra convenience. That's a threat, with the aim of me doing their work for them.

The reason they are doing this, quite obviously, and by "this" I mean demanding customers send duplicates so that they don't have to go the the trouble of coordinating the digitisation of thousands of documents, is to save money. There's no other reason.

There's no cheaper alternative than getting people to do it for free. And no easier way to get them to do it, then with a threat.

That's cheaper and easier than hiring anyone.

--

This is not about new accounts or better copies, by their own admission.

Funny that you'd generate those two bits of nonsense for them. How interesting.

dotsman

MilanPan!c wrote: »

Ok. So you're either deliberately misrepresenting what's happened or .. Who knows.

...
...
...

Funny that you'd generate those two bits of nonsense for them. How interesting.

I admit, I'm definitely in the "Who knows" bracket. I'm actually one of the lizard people trying to control everybody's minds.

Christ, this thread really belongs in the Conspiracy forum.

Yes, AIB have not handled this professionally. But a big friggin "No", I don't see a sinister motive behind this or some conspiracy and on the grand scale of things, from small to big, this is minuscule. It takes 2 minutes - if you want to do it, do it. If you don't, then don't.

MilanPan!c

dotsman wrote: »

I admit, I'm definitely in the "Who knows" bracket. I'm actually one of the lizard people trying to control everybody's minds.

Christ, this thread really belongs in the Conspiracy forum.

Yes, AIB have not handled this professionally. But a big friggin "No", I don't see a sinister motive behind this or some conspiracy and on the grand scale of things, from small to big, this is minuscule. It takes 2 minutes - if you want to do it, do it. If you don't, then don't.

No that's fair enough. You just came onto this and lied about the basic facts, in a way that cast the bank in a positive light. Praising them for making your everyone's life more convenient by forcing people to send duplicate copies of documents, under the threat of cutting off complete access to existing accounts.

Thanks AIB for that wonderful innovation.

And anyone that considers it odd that you would lie and go to great lengths to paint the bank into a positive light, those people would be nuts, like David Icke.

Nailed it.

dotsman

MilanPan!c wrote: »

No that's fair enough. You just came onto this and lied about the basic facts, in a way that cast the bank in a positive light. Praising them for making your everyone's life more convenient by forcing people to send duplicate copies of documents, under the threat of cutting off complete access to existing accounts.

Thanks AIB for that wonderful innovation.

And anyone that considers it odd that you would lie and go to great lengths to paint the bank into a positive light, those people would be nuts, like David Icke.

Nailed it.

This is getting ridiculous. I'm going to follow Mark Twain's advice on this one and leave this thread...

dnme

What a horrible and weird thread, Unfollowing !

MilanPan!c

dotsman wrote: »

This is getting ridiculous. I'm going to follow Mark Twain's advice on this one and leave this thread...

I'd recommend this quote of his:

"Get your facts first, then you can distort them how you want"

The fact is you were dishonest. Why? Who knows.

People can draw their own conclusions.

BuffyBot

Stop the squabbling, now

Tranceypoo

Has anyone received a letter from AIB re the above, they want documentation proof of ID, I phoned them and they said it was to do with security or something to be honest they seemed a bit unsure themselves, I asked what would happen if I didn't said anything and they weren't sure but just urged me to send the documentation. I just wonder why they want it, also my I have a joint a/c with my brother who lives in another country and doesn't use the a/c it's purely for our mortgage stuff but it's a pain for me to get him to copy his documents and send them to me.

Just seems a bit odd - or am I being paranoid?!

MilanPan!c

Tranceypoo wrote: »

Has anyone received a letter from AIB re the above, they want documentation proof of ID, I phoned them and they said it was to do with security or something to be honest they seemed a bit unsure themselves, I asked what would happen if I didn't said anything and they weren't sure but just urged me to send the documentation. I just wonder why they want it, also my I have a joint a/c with my brother who lives in another country and doesn't use the a/c it's purely for our mortgage stuff but it's a pain for me to get him to copy his documents and send them to me.

Just seems a bit odd - or am I being paranoid?!

They are setting up a central location for this information. Most of the existing information is in hard copies in branches. To avoid paying to centralise it themselves they simply sent out bogus threatening letter to convince their customers to do their work for them.

Call the number.

Ask if they have your details. They will check. they will say yes. They will then offer to do their job and have the branch send it to them for you.

Read between the lines.

D3PO

I rang them and told them I wasn't sending anything unless they sent me a cheque for €100 to cover my time for doing so.

They said they couldn't do that so I told them to fu(k off and do their own job by calling my branch and hung up.

Out of curiosity has anybody raised this with the financial ombudsman ? The letter clearly misrepresents the facts citing and act and consequences that quite frankly do not relate to the reality of the situation.

MilanPan!c

D3PO wrote: »

I rang them and told them I wasn't sending anything unless they sent me a cheque for €100 to cover my time for doing so.

They said they couldn't do that so I told them to fu(k off and do their own job by calling my branch and hung up.

Out of curiosity has anybody raised this with the financial ombudsman ? The letter clearly misrepresents the facts citing and act and consequences that quite frankly do not relate to the reality of the situation.

I did, but haven't heard anything back.

nlgbbbblth

D3PO wrote: »

I rang them and told them I wasn't sending anything unless they sent me a cheque for €100 to cover my time for doing so.

They said they couldn't do that so I told them to fu(k off and do their own job by calling my branch and hung up.

Out of curiosity has anybody raised this with the financial ombudsman ? The letter clearly misrepresents the facts citing and act and consequences that quite frankly do not relate to the reality of the situation.

How did you arrive at the €100 figure?

username123

D3PO wrote: »

They said they couldn't do that so I told them to fu(k off and do their own job by calling my branch and hung up.

Fair play to you, personally I dont even intend to lift the phone if I get this letter, let them do their own job.

Ciarrai76

I gave all this to my branch a couple of weeks ago, and am now able to apply for a credit card through my online banking, which I couldn't until this was done. I then get another letter from them yesterday saying they wrote to me previously & that I need to give them this ID stuff! They really are a joke!

MilanPan!c

Ciarrai76 wrote: »

I gave all this to my branch a couple of weeks ago, and am now able to apply for a credit card through my online banking, which I couldn't until this was done. I then get another letter from them yesterday saying they wrote to me previously & that I need to give them this ID stuff! They really are a joke!

Yes.

And therein lies the issue.

They are threatening people with loss of full access to their accounts, unless they provide them documents - which they ALREADY HAVE and which they KNOW they have.

johndoe99

i received that letter about 2 months back, i didn't have the ID that they were looking for, all i had was that Public Services Card that has my photo on it. So i photocopied that and sent that off.

I got another letter a few days later stating that the ID i sent was no good basically. I then filled out the online form and sent the same ID (screenshots this time).

Its been over a month now and I've heard nothing since, so it would seem they've accepted it this time.

Woodbrook80

To be honest it's not AIB that's the problem the cja act keeps updating AIB and other banks keep having to keep up

MilanPan!c

Woodbrook80 wrote: »

To be honest it's not AIB that's the problem the cja act keeps updating AIB and other banks keep having to keep up

To be honest, no one is saying that.

To be honest AIB is threatening customers with losing full access to their accounts unless they provide duplicates of documents, which they claim they don't have, even though when questioned they admit they do have them - and the justification for this behaviour is to simply avoid having to contact the branches and collect and digitise the information themselves. To save money.

To be honest, like.