Amazon and An Post delivery to wrong address

TheDriver · 01-08-2013 9:32pm #1

So, I ordered a number of items from amazon. Tracking says delivered however no items. Then Amazon ring me to say that they have a woman on the line who has my parcel. basically, an post delivered to the wrong address in the town, she now has it and amazon wondering would I call over tomorrow and pick it up off her.
Now, I appreciate the sentiment but
a) I am not going to a different part of town to a strangers house to pick up something, who knows who you'd meet ( I am not familiar with that part of town or the address)
b) what if the package is opened/damaged, who is liable as an post will claim they delivered it sealed and my contract would be with the lady?
c) where is an post in this. who signed for it, what happened to it etc

Any one have experience in this? I am not too happy because what if it was an expensive item, or if its damaged or if I had to go looking for it. Will an post let me waiting a few days until they get around to redelivering??

P.S. addresses were very much different, number of house was different and only the 1st letter of our addresses are the same.

foggy_lad · 01-08-2013 9:34pm

TheDriver wrote: »

So, I ordered a number of items from amazon. Tracking says delivered however no items. Then Amazon ring me to say that they have a woman on the line who has my parcel. basically, an post delivered to the wrong address in the town, she now has it and amazon wondering would I call over tomorrow and pick it up off her.
Now, I appreciate the sentiment but
a) I am not going to a different part of town to a strangers house to pick up something, who knows who you'd meet ( I am not familiar with that part of town or the address)
b) what if the package is opened/damaged, who is liable as an post will claim they delivered it sealed and my contract would be with the lady?
c) where is an post in this. who signed for it, what happened to it etc

Any one have experience in this? I am not too happy because what if it was an expensive item, or if its damaged or if I had to go looking for it. Will an post let me waiting a few days until they get around to redelivering??

You tell amazon that you have not received the goods and let them chase up with an post.

TheDriver · 01-08-2013 9:36pm

foggy_lad wrote: »

You tell amazon that you have not received the goods and let them chase up with an post.

that's what I did which I am happy with in hindsight as opposed to calling over to someone at their house. not impressed with amazon or an post

foggy_lad · 01-08-2013 9:46pm

TheDriver wrote: »

that's what I did which I am happy with in hindsight as opposed to calling over to someone at their house. not impressed with amazon or an post

An post has really gone to the dogs lately.

Supraman · 01-08-2013 9:52pm

Get onto an post .. google the customer services number and ask them for a number for your local delivery office . Ring them ask to speak to the dsm . Explain the situation . Mistakes are made . They will rectify it . If they can't get it back or item is broke etc. they will ask for a receipt to issue a refund to you .

foggy_lad · 01-08-2013 10:00pm

Supraman wrote: »

Get onto an post .. google the customer services number and ask them for a number for your local delivery office . Ring them ask to speak to the dsm . Explain the situation . Mistakes are made . They will rectify it . If they can't get it back or item is broke etc. they will ask for a receipt to issue a refund to you .

The op has no contract with an post, They can't legally do anything or even discuss the delivery. Amazon will have to do all this.

sandin · 01-08-2013 10:06pm

foggy_lad wrote: »

An post has really gone to the dogs lately.

I find quite the opposite. Email notification, ability to change delivery address, real time tracking, superior address knowledge just to name a few reasons.

Supraman wrote: »

Get onto an post .. google the customer services number and ask them for a number for your local delivery office . Ring them ask to speak to the dsm . Explain the situation . Mistakes are made . They will rectify it . If they can't get it back or item is broke etc. they will ask for a receipt to issue a refund to you .

The op has no contract with an post - they cannot deal with him. Contract is with amazon and amazon have dealt with it.

No use blaming anybody without more info - what was address on package? Mistake may be in amazon warehouse. But sure its Ireland, lets blame An Post - !!

Supraman · 01-08-2013 10:14pm

I work in an post . I know op has no legal contract . They might be interested in sorting this out quick of their own accord rather than waiting on Amazon to do something . I didn't blame an post by the way . It might have been a bad delivery address etc. which I'm sure could be found out very quick .

TheDriver · 01-08-2013 10:44pm

I will keep an open mind on it. Only thing I would say is that my address and that of the wrong delivery are fairly different. This coupled with sign for on delivery would be some factors for consideration.

elfy4eva · 02-08-2013 10:40am

Fair balls to the woman who received the parcel on contacting the right channels.

thesimpsons · 02-08-2013 12:19pm

elfy4eva wrote: »

Fair balls to the woman who received the parcel on contacting the right channels.

wouldn't you image the woman shouldn't have accepted the package - as OP says the name and address on package are significantly different from the delivered address, why didn't she just refuse to accept it.

TheDriver · 02-08-2013 1:39pm

unless, as I have experienced in the past, the package is left at the doorstep and she came home to it sitting there.
I haven't heard anything yet, either from amazon or an post (even though I emailed them). will wait until 4 and ring then to give them a chance to sort it out.

whippet · 02-08-2013 2:15pm

if you want the package just pick it up from the woman who has it; i'd give a good guess that if she was good natured enough to call amazon and get this sorted she isn't going to lure you to her house and give you a nice basement bedroom for a couple of years.

You can then follow up with amazon and see what they say or will do to make you a happy customer.

If the package was opened / damaged etc .. i'm sure the type of woman who would go to the trouble of calling amazon wouldn't open someone else's package or damage it .. also if it was damaged on delivery I am sure she will have no problem saying this to amazon should you need to lodge a claim.

Mistakes happen, but things can be resolved easily should those involved decide to work together to solve the problem rather than looking at everything black and white and just sticking to principles.

I am sure that Amazon would have no problem sending out a new package and arranging to get the other package back from the lady in question; however; this would possibly take another week or so ...

elfy4eva · 02-08-2013 3:28pm

thesimpsons wrote: »

wouldn't you image the woman shouldn't have accepted the package - as OP says the name and address on package are significantly different from the delivered address, why didn't she just refuse to accept it.

We don't have the details of this (for all we know it could have arrived on her doorstep with delivery signature forged) but what we do know is that when she realized it wasn't hers or one of her family's she contacted the correct channels which is a decent and correct thing to do. Anybody who would go out of their way to do this for a wrongly delivered/or accepted package wouldn't have taken it in on purpose.

TheDriver · 02-08-2013 3:40pm

whippet wrote: »

if you want the package just pick it up from the woman who has it; i'd give a good guess that if she was good natured enough to call amazon and get this sorted she isn't going to lure you to her house and give you a nice basement bedroom for a couple of years.

You can then follow up with amazon and see what they say or will do to make you a happy customer.

If the package was opened / damaged etc .. i'm sure the type of woman who would go to the trouble of calling amazon wouldn't open someone else's package or damage it .. also if it was damaged on delivery I am sure she will have no problem saying this to amazon should you need to lodge a claim.

Mistakes happen, but things can be resolved easily should those involved decide to work together to solve the problem rather than looking at everything black and white and just sticking to principles.

I am sure that Amazon would have no problem sending out a new package and arranging to get the other package back from the lady in question; however; this would possibly take another week or so ...

I don't deny mistakes can happen and I have no problem with all that however I don't have the time to go around another part of town that I don't know finding an address of a house etc. And I am sure she is lovely and honourable and fair play to her for ringing amazon [It does raise the question however that if she took in the box, never rang yet an post say its delivered, would it lead to a right battle when I say I never received it as postman will say it was delivered??]. Anyways, I would disagree with take the package and then raise query because its always a lot more difficult to raise queries about damage etc if there are other people in the mix and the process of delivery has been interrupted.
Now, to bring matters up to date, I popped home and no delivery message. So I rang amazon and they rang an post and surprise surprise an post know nothing about it, amazon guy never rang them yesterday or this morning and they are chasing it up now.

TheDriver · 02-08-2013 4:24pm

so to update, amazon have been great with communication in fairness. An post can't find anything wrong, postman swears black is blue he delivered it and some nice lady has been sitting inside in her house waiting for someone to call. Amazon also have no record of the call to me yesterday evening. So I then told her the address that I think it got delivered to (more or less because I can't remember it exactly) and suddenly its too late in the day and postman is gone. So I have been asked to go to the local sorting office on Tues (which is convenient for me to do so) and they will get the postman to call to each house matching that description to find it. So that's where we are at the moment, my package of stuff is sitting somewhere for the weekend.............
Makes me wonder about track and trace.................

foggy_lad · 02-08-2013 6:13pm

All you need to do is confirm to amazon that the package has not been delivered to you at your address and it is up to them to investigate and respond to you. If that means they resend the goods to you and claim off an post for the first item that the post office lost then that is what should happen. Contact them by email only as it creates a paper trail.

TheDriver · 02-08-2013 6:21pm

I would agree with you however my issue is that my account says it was delivered to me, an post says the same and only when I started saying it, it looks like I an doing fraud hence I will be contacting amazon in due course to ensure my account notes that.

foggy_lad · 02-08-2013 6:35pm

TheDriver wrote: »

I would agree with you however my issue is that my account says it was delivered to me, an post says the same and only when I started saying it, it looks like I an doing fraud hence I will be contacting amazon in due course to ensure my account notes that.

Just tell amazon that you have not recieved it because as they already know it was delivered to the wrong address.
Tell them you will initiate a chargeback for non delivery in 48hours if they don't sort this out.

AlwaysAmber · 02-08-2013 7:53pm

foggy_lad wrote: »

Tell them you will initiate a chargeback for non delivery in 48hours if they don't sort this out.

Of course if you that, Amazon won't ever deliver to you again.

brokenarms · 02-08-2013 8:02pm

AlwaysAmber wrote: »

Of course if you that, Amazon won't ever deliver to you again.

Where did you hear that?

Why would they do that.

You may be getting adverts and amazon mixed up there.

Average-Ro · 06-08-2013 6:41pm

Any update on this? Curious to see how it panned out....

TheDriver · 06-08-2013 7:25pm

funny you should ask! Well popped into sorting office today and they would look into it. Postman swears he delivered an amazon box to my address (which is correct, the week before!) and they think a possible address got a few boxes that Thurs so it might have been delivered to them. They will try to look for it TOMORROW! (Nice lady rang me about it).
Amazon are due to ring me tomorrow so I am wondering what to do. I could say, feck it and amazon send me a replacement but what happens if 1st package turns up in meantime, is the pressure on me to return it, or at my expense etc?

Anyways, more updates tomorrow..................

elfy4eva · 06-08-2013 8:28pm

TheDriver wrote: »

is the pressure on me to return it, or at my expense etc?

No i wouldn't think so amazon will have measures in place to allow for stock loss like any business, if it gets to the stage where they've had to replace the goods they will likely have written off the other item. (whether or not they will chase up An Post for compensation is their issue I would be inclined to say they wont if it was a relatively cheap item)

teddy b123 · 07-08-2013 12:32am

Just tell them to send out a replacement. They'll probably expedite the shipping too. If the other one does make its way to you, Just ask one of their reps for a returns label and send it back.

LeoB · 07-08-2013 6:18pm

sandin wrote: »

I find quite the opposite. Email notification, ability to change delivery address, real time tracking, superior address knowledge just to name a few reasons.

The op has no contract with an post - they cannot deal with him. Contract is with amazon and amazon have dealt with it.

No use blaming anybody without more info - what was address on package? Mistake may be in amazon warehouse. But sure its Ireland, lets blame An Post - !!

What part of the country is OP in.

I work for An Post, have done for 30+years.

I think the An Post service has improved hugely over the last 3 - 5 years. Mistakes where I work are frowned upon and staff are constantly reminded to be villi gent by DSM and W/L. The track and trace is very good system and Customer service agents are also very good. However mistakes do happen. A postman could have 50 Amazon pkts a day of various shapes and sizes and it is easy to pick up wrong item when some houses get multiple pkts each week.

Yes I agree also with you on the lets blame An Post . From what I see every day we do an excellent job. Better than most of the couriers.

It amazing how few people will phone customer service and compliment a post person for finding them with an address that bears no resemblance to where they actually live. Sure its their job!!!

TheDriver · 07-08-2013 9:12pm

well it suddenly arrived. Anyways, LeoB I have great time for An Post however they knew about this on Friday and only today did I get my parcel and it was An Posts fault. I don't mind mistakes been made however I do mind when they are slow to rectify them. But my main gripe is the box got delivered OPENED. Brother accepted delivery not knowing any better and someone has clearly opened the box and had a look. Now all the contents are there but I thought it was illegal for someone to open other people's post? An Post didn't even make an attempt to tape it back up.

Contact CS of An Post? Being honest with you, I would be afraid of the address being blacklisted and no parcel ever being delivered again with lots of "sorry we missed you" notices.

I will however be writing to amazon to note my annoyance.

elfy4eva · 07-08-2013 9:23pm

TheDriver wrote: »

Contact CS of An Post? Being honest with you, I would be afraid of the address being blacklisted and no parcel ever being delivered again with lots of "sorry we missed you" notices.

I will however be writing to amazon to note my annoyance.

That's shocking, I certainly would be making a complaint directly to both An post and Amazon. Your purchase included a postage price which was paid to get that parcel from A to B without tampering.

TheDriver · 07-08-2013 9:25pm

it raised a question though, who opens a parcel that arrives to their door without first reading the label. And before anyone asks, my name and address were clear as crystal on the top, no mistaking it at all.

What also concerns me is that what if there were personal items in there that you don't want people knowing about etc etc.

Thoie · 07-08-2013 11:17pm

LeoB wrote: »

I think the An Post service has improved hugely over the last 3 - 5 years....Customer service agents are also very good.

An Post has improved in some areas, yes, but the customer service agents you get on the phone are the pits, in my opinion. Have had cause to call them a few times over the last few weeks, and the majority are absolutely useless. The guys in the local sorting office are better, but you can no longer phone them - you have to talk to customer service agents who blatantly lie. On more than one occasion they've told me that the postman rang the bell, before even finding out my address. I've found one CSA who seems to know their job, but it's luck of the draw whether you get through to her or not.

TheDriver wrote: »

it raised a question though, who opens a parcel that arrives to their door without first reading the label. And before anyone asks, my name and address were clear as crystal on the top, no mistaking it at all.

Um, me

I've twice opened letters for my neighbour that were accidentally delivered to me. One was her bank statement. It was only as I started to take it out of the envelope I noticed the bank logo, and that I don't have an account there. If I'm distracted and something's in my letter box, I just open it while walking, without examining the address.

LeoB · 07-08-2013 11:19pm

TheDriver wrote: »

well it suddenly arrived. Anyways, LeoB I have great time for An Post however they knew about this on Friday and only today did I get my parcel and it was An Posts fault. I don't mind mistakes been made however I do mind when they are slow to rectify them. But my main gripe is the box got delivered OPENED. Brother accepted delivery not knowing any better and someone has clearly opened the box and had a look. Now all the contents are there but I thought it was illegal for someone to open other people's post? An Post didn't even make an attempt to tape it back up.

Contact CS of An Post? Being honest with you, I would be afraid of the address being blacklisted and no parcel ever being delivered again with lots of "sorry we missed you" notices.

I will however be writing to amazon to note my annoyance.

I for one am glad you got your parcel as would any member of staff. Yes it was An Post fault, a mistake by delivery person. Yes it is illegal to open someone else's post but obviously The person who got the parcel opened it in error.
The parcel should have been taped up/sealed before it was redelivered.

Blacklisted? Not a chance. If anything they would be more careful. An Post do not operate like this.

elfy4eva wrote: »

That's shocking, I certainly would be making a complaint directly to both An post and Amazon. Your purchase included a postage price which was paid to get that parcel from A to B without tampering.

Tampering and opened in error are 2 very different things and unless you know the people involved delivering the parcel to suggest they tampered with it is a silly comment.

TheDriver wrote: »

it raised a question though, who opens a parcel that arrives to their door without first reading the label. And before anyone asks, my name and address were clear as crystal on the top, no mistaking it at all.

What also concerns me is that what if there were personal items in there that you don't want people knowing about etc etc.

I would say lots of households open parcels, packets and letters that come to their house without fully checking the name and address. That said I would not like my neighbour to get my post.

It would be very unfortunate if there were personal item's in it. However I would follow up your complaint to An Post. You are entitled to some answers.

TheDriver · 07-08-2013 11:29pm

LeoB, thanks for your reply and indeed I am sure it was a mistake opening my parcel but I do think An Post should have taped it up.

However, I contacted An Post on Fri at 4 (well, Amazon did on my behalf) and there was time for someone to try to find my parcel. Fair enough, maybe not but they had all day Tues and they didn't. You can understand my frustration when you are told "We will try to find it tomorrow" at 12 noon. I know they are busy but to the punter, I wouldn't have liked to be waiting impatiently on it none the less....
I did email An Post CS about the track and trace and I was told to fill out a form.......not exactly inspiring confidence.

LeoB · 07-08-2013 11:34pm

Thoie wrote: »

An Post has improved in some areas, yes, but the customer service agents you get on the phone are the pits, in my opinion. Have had cause to call them a few times over the last few weeks, and the majority are absolutely useless. The guys in the local sorting office are better, but you can no longer phone them - you have to talk to customer service agents who blatantly lie. On more than one occasion they've told me that the postman rang the bell, before even finding out my address. I've found one CSA who seems to know their job, but it's luck of the draw whether you get through to her or not.

Believe me as a staff member the last thing you need is customer service number showing up on your phone. There are huge compliance issues here for An Post and targets to be reached. I would say if your not happy with who you get you ask for a manager

Thoie wrote: »

Um, me I've twice opened letters for my neighbour that were accidentally delivered to me. One was her bank statement. It was only as I started to take it out of the envelope I noticed the bank logo, and that I don't have an account there. If I'm distracted and something's in my letter box, I just open it while walking, without examining the address.

Its a very easy mistake to make, even though you should not have got the letters in the first place. In rural Ireland where you can have 5 or 6 families along the same road or town land with the same name, Murphy, Browne, Doyle or whatever this happens, but I would say to anybody mention it to your postie, he might not know and be making a genuine mistake. I know of 1 road where there are 12 families with same name add in a few kids and a few grandchildren named after the grandfather or mother and it is a nightmare.

I know in Dublin region there are a number of Woodland parks, Seaview Parks ect. Then you have estates with places like Woodland Grove and Woodland Green and some companies use abbrievated address like 2 Woodland Gr so where does the postman go with this if he or she is unfamiliar with an area or covering holiday duties?

Unfortunately mistakes do happen and without knowing the postmans side, did he have multiple items where the parcel was misdelivered to? Quite possible.

elfy4eva · 07-08-2013 11:35pm

LeoB wrote: »

Tampering and opened in error are 2 very different things .

Right you are. I need to brush up on my dictionary I should have said interference not tampering.

Thoie · 07-08-2013 11:55pm

LeoB wrote: »

Its a very easy mistake to make, even though you should not have got the letters in the first place.

I don't blame the postman for those misdeliveries - they're just normal human error. I was just ashamed that I open letters without reading who they're for. I've received the wrong letter maybe 3 or 4 times in 6 years, which is a pretty low error rate. It's an apartment block with a bank of letter boxes, so slipping something into the wrong box is easily done. The easy fix is for me to just pop the (ideally) unopened letter back into the right box

Supraman · 08-08-2013 12:06am

At least your packet is back with you . There is the most bizarre reasons for mistaken deliveries on items that the general public would never believe if they were told .

At least the packet was returned .. not much consolation but better than filling out forms and waiting on compo .

carrick79 · 08-08-2013 1:51am

Right so, to summarise. You ordered a package, it was delivered to the wrong address. The lady who accepted the delivery made herself known and reported it. BUT it was the other side of town. So you couldn't possibly go and get it yourself. You might have died. :cool:

So after a lot of rigmarole ie. phonecalls, chasing the package, who's to blame etc. etc. etc. the package arrives at your door. OPENED. And you weren't even there at the time, your brother had to accept delivery for you. Just how unlucky can one man be? I really feel your pain...

LeoB · 09-08-2013 11:18am

TheDriver wrote: »

LeoB, thanks for your reply and indeed I am sure it was a mistake opening my parcel but I do think An Post should have taped it up.

However, I contacted An Post on Fri at 4 (well, Amazon did on my behalf) and there was time for someone to try to find my parcel. Fair enough, maybe not but they had all day Tues and they didn't. You can understand my frustration when you are told "We will try to find it tomorrow" at 12 noon. I know they are busy but to the punter, I wouldn't have liked to be waiting impatiently on it none the less....
I did email An Post CS about the track and trace and I was told to fill out a form.......not exactly inspiring confidence.

I agree and it should have been resealed.

elfy4eva wrote: »

Right you are. I need to brush up on my dictionary I should have said interference not tampering.

To suggest either of these is quite insulting to An Post staff. If you have reason to suspect this is happening you should take it further by going to An Post I.B or Garda. It is a very serious offense and there is no excusing anyone who interferes or tampers or damages anyone's parcel or mail.

elfy4eva · 09-08-2013 11:21am

LeoB wrote: »

To suggest either of these is quite insulting to An Post staff. If you have reason to suspect this is happening you should take it further by going to An Post I.B or Garda. It is a very serious offense and there is no excusing anyone who interferes or tampers or damages anyone's parcel or mail.

I was not suggesting interference on behalf of An post staff so no need to be touchy. The fact is his package was interfered with (possibly by accident) by (Possibly) whomever received his package mistakenly.

LeoB · 09-08-2013 6:12pm

elfy4eva wrote: »

I was not suggesting interference on behalf of An post staff so no need to be touchy. The fact is his package was interfered with (possibly by accident) by (Possibly) whomever received his package mistakenly.

The op stated it was opened by the person who received it (wrong person). I may have misunderstood your comment. As a person who works in An Post we all get tarred with same brush when things like this happen. No offense meant by my previous post-(excuse pun)

nlgbbbblth · 09-08-2013 7:30pm

How big is the town you live in?

If it happened to me I'd just find the time to go over to the other house and collect it from them. Rather than wasting time starting a thread about it and ringing An Post / Amazon.

Vologda69 · 10-08-2013 12:02am

I worked for Amazon CS. You are entitled to refuse the order as the courier (in this case An Post) messed up. You can request an immediate replacement order or a refund, but a refund would only issue when the original order finally reaches the returns warehouse. Customers who kick up a total stink would sometimes also get free express delivery on the replacement order or gift voucher. Amazon aims to please.

TheDriver · 10-08-2013 10:45am

nlgbbbblth wrote: »

How big is the town you live in?

If it happened to me I'd just find the time to go over to the other house and collect it from them. Rather than wasting time starting a thread about it and ringing An Post / Amazon.

Yes its a big town and as stated in this thread, the address was vague and I don't know the area well. ALso theres some dodgy areas in the town. Lastly, I assumed An Post and Amazon would have it sorted the next morning and not have to go ringing and go on for days.....

That's LeoB for all your input, never have a problem with An Post generally and its a tough job.

Lastly, I only speculated that the person who received the parcel opened it but in reality it could have been anyone??

Kevin! · 11-08-2013 3:33pm

TheDriver wrote: »

Yes its a big town and as stated in this thread, the address was vague and I don't know the area well. ALso theres some dodgy areas in the town. Lastly, I assumed An Post and Amazon would have it sorted the next morning and not have to go ringing and go on for days.....

That's LeoB for all your input, never have a problem with An Post generally and its a tough job.

Lastly, I only speculated that the person who received the parcel opened it but in reality it could have been anyone??

I can't imagine the contents of the parcel were all too confidential coming from amazon, I regularly open parcels without reading the labels it's easily done.

The parcel has now been successfully delivered, and the contents are not damaged - I'd be sufficiently satisfied with that outcome, I just hope that the parcel baron wasn't traumatized when opening a cd with super saver delivery

Amazon and An Post delivery to wrong address

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