Restaurant issue.

picturehangup

Not sure where to go with this, as a relative newbie here.

Mods please move if appropriate.

Was in my favorite local restaurant tonight for dinner where we are fortnightly regulars. Upon receiving the bill, we attempted to pay via visa debit as we usually do. We were informed that the machine was down, I think they said it was 'uncharged', and they asked us to leave the restaurant to retrieve money from the atm up the road. I offered a cheque, and they refused. The proprietors of the establishment were away, but the remainder of the staff knew us. I felt that their refusal of my cheque was a kick in the teeth, and questioning our honesty,as we had been such loyal customers down the years. I felt this was not acceptable treatment, after all, the malfunction of their equipment was their fault. Surely staff in charge should be able to exercise their discretion regarding who they can and can't trust?
I feel I should withdraw my business from this establishment. We were both quite upset by this tonight. A rotten end to a lovely eveningl
Any opinions?

picturehangup

TheDriver

I can appreciate their want to not change policy for customers but if you are a regular, then they should trust you.
However was there a sign up on the door when you entered saying card machine down?

picturehangup

Hi TheDriver,

Thanks for responding. There was no sign up on the door when we entered the premises.

I would expect them to inform us of the problem prior to ordering.

Funny thing was, the machine started 'working' before we left.

The waitress got very upset when I started questioning her regarding who was in charge. Apparently the chef was, and he knows us really well.
Apparently, they were ordered by the boss not to accept cheques in their absence. What if the atm had also decided to give up the ghost?

Anyway, what bothered me, is that we are VERY regular, and they should have fully trusted our cheque.

dudara

Cheques are going the way of the dinosaur, and many businesses don't want the risk/cost of handling them. I personally wouldn't blame any business for not accepting cheques.

My suggestion here - get in touch with the manger and explain to him what happened. If the manager had instructed staff not to accept cheques in his absence, then the staff were hardly going to go against him. You really should let the manager know how this made you feel.

TheDriver

then I would try to inform the manager about the embarrassing situation you were put in, felt mistrusted and how being a regular obviously matters for nothing. Also note that they should inform customers in future prior to ordering.
From my experience, that will test the worth of management......

CSSE09

You've said it yourself the staff were ordered not to accept cheques when the boss isn't there. If that's the rule they aren't going to go against it regardless of how much they trust you.

picturehangup

Yes, I think I will pen a letter to management. It will clear the air, most certainly.
If it were my business, I would certainly want to know of mishaps in my absence, especially in a small town.

HeidiHeidi

But was it a mishap?

Not having the credit card machine charged, maybe - but not accepting the cheque seems to be the staff following the directions left to them in the absence of the owner..... you can't exactly blame them for that, surely

I can understand the inconvenience, but I think you're overreacting a bit.....

drunkmonkey

Staff are to be praised, cheques are deadly, they done the correct thing, penning a letter to the boss will make you look like a nut job, I've got stung with a few cheques and unless I know them and where they live I won't accept a cheque, got stung badly by another business owner and have learned a lesson for life.

picturehangup

HeidiHeidi,

We have been regulars of this establishment for twelve years, so don't feel we are overreacting at all.

we are also well known fundraisers for various worthy causes in our small town.

HeidiHeidi

But..... they clearly trusted you enough to let you leave the restaurant to go and get cash, that to me speaks volumes.

If the boss says don't accept cheques, can you blame them for refusing? How does a staff member explain a cheque sitting in the till tomorrow (or wherever)?

ETA - and I don't see where the fundraising comes into this at all!

The Narrator

Would think personally that you should let it go.

All you are going to do is get the poor girl in trouble for following orders.

Sounds quite harsh to me.

I'm honestly wondering if you said "don't you know who I am?" during this whole thing..

TheDriver

the girl is working there and was asked who was in charge which apparently was the chef, all she had to do was go get the chef.

Tails142

People still have cheques? Haven't seen one in years. Must take a trip to a museum sometime soon.

dudara

picturehangup wrote: »

HeidiHeidi,

We have been regulars of this establishment for twelve years, so don't feel we are overreacting at all.

we are also well known fundraisers for various worthy causes in our small town.

I know loyalty is important, but you can never know when someone will start to scr*w you over. The waitress did as she was instructed. Surely you also owe the restaurant some loyalty too and cut them some slack for a single incident in 12 years.

renofan

I'll be blunt and say you are over reacting totally. So what if you went there as often as you did.....the owners were away and staff were under instruction to not accept cheques. Which they did. It doesn't matter if you knew them or not, you are not their boss.

The way things are I wouldn't accept cheques either. Suck it up and put it down to experience. The only thing done wrong was no notice of the card machine being down and this is the only thing I would bring up with the owners. How did you pay in the end??

Rabies

renofan wrote: »

I'll be blunt and say you are over reacting totally. So what if you went there as often as you did.....the owners were away and staff were under instruction to not accept cheques. Which they did. It doesn't matter if you knew them or not, you are not their boss.

The way things are I wouldn't accept cheques either. Suck it up and put it down to experience. The only thing done wrong was no notice of the card machine being down and this is the only thing I would bring up with the owners. How did you pay in the end??

What he said.


Simple solution for the staff was to bring the charger for the portable machine to the front desk. Easy.
I use them daily. We keep the charger at hand at all times.

boucher

The owner instructed staff not to accept cheques. The waitress obviously had no discretion and simply did as she was told.

Why on earth would you be upset by this? Nobody uses cheques anymore, they are far too much hassle for businesses to deal with.

You are totally over-reacting here. Feel free to write a letter but I can't see why the owner should do anything with it. Also, it would be such an embarrassing thing to do, it would mean you could never dine in there again as all the staff would find out who you are and think you are a nutjob. You'd hardly want to eat in a restaurant where everyone thought you were a nutjob would you?

They were very decent to allow you go to the ATM and withdraw money like that.

Sofiztikated

boucher wrote: »

The owner instructed staff not to accept cheques. The waitress obviously had no discretion and simply did as she was told.

Why on earth would you be upset by this? Nobody uses cheques anymore, they are far too much hassle for businesses to deal with.

You are totally over-reacting here. Feel free to write a letter but I can't see why the owner should do anything with it. Also, it would be such an embarrassing thing to do, it would mean you could never dine in there again as all the staff would find out who you are and think you are a nutjob. You'd hardly want to eat in a restaurant where everyone thought you were a nutjob would you?

They were very decent to allow you go to the ATM and withdraw money like that.

Unfortunately, this isn't true. I hate, and I mean HATE, dealing with cheques. They're like an IOU, and there's never any guarantee that there'll be the money there to back them up.

The owner instructed them not to take cheques. They didn't take a cheque. Would you rather they take a cheque, and then be left with an unpaid bill, possibly on that staff members head?
It could have been a couple of different things wrong with the CC machine. When she said wasn't charging, she may have meant that it wasn't charging cards. Maybe the line went down, maybe the machine was faulty.

I've found out the hard way that you cannot trust people, no matter how long they frequent a business, as they are just as likely to screw you over as anyone else.

If it was me, I wouldn't have even given it a second thought. It's happened to me before, and I ran out to the ATM, and was back in a few, and away I went. Yes, it's a slight inconvenience, but undoubtably not the worst thing that happened to me that day.

ebixa82

picturehangup wrote: »

I felt this was not acceptable treatment, after all, the malfunction of their equipment was their fault. Surely staff in charge should be able to exercise their discretion regarding who they can and can't trust?
I feel I should withdraw my business from this establishment. We were both quite upset by this tonight. A rotten end to a lovely eveningl
Any opinions?

picturehangup

I feel you should withdraw your business too. Being a waiter/waitress can be taxing enough without having to deal with people who feel a nice night was destroyed because of staff implementing a company policy.

boucher

Sofiztikated wrote: »

Unfortunately, this isn't true. I hate, and I mean HATE, dealing with cheques. They're like an IOU, and there's never any guarantee that there'll be the money there to back them up.

The owner instructed them not to take cheques. They didn't take a cheque. Would you rather they take a cheque, and then be left with an unpaid bill, possibly on that staff members head?
It could have been a couple of different things wrong with the CC machine. When she said wasn't charging, she may have meant that it wasn't charging cards. Maybe the line went down, maybe the machine was faulty.

I've found out the hard way that you cannot trust people, no matter how long they frequent a business, as they are just as likely to screw you over as anyone else.

If it was me, I wouldn't have even given it a second thought. It's happened to me before, and I ran out to the ATM, and was back in a few, and away I went. Yes, it's a slight inconvenience, but undoubtably not the worst thing that happened to me that day.

Sorry, I mean cheques are rarely ever used but no doubt would be accepted in exceptional circumstances.The fact of the matter is all the OP had to do was stroll down to the ATM. I'm sure the staff would have made sure his partner was taken care of while she waited (a complimentary tea/coffee/dessert.)

The whole incidence reminds me of reading Trip Advisor reviews of a restaurant, the restaurant getting all very positive reviews and then somebody giving a shockingly bad one over some trivial matter, like not accepting cheques for example!

robindch

picturehangup wrote: »

We were informed that the machine was down, I think they said it was 'uncharged', and they asked us to leave the restaurant to retrieve money from the atm up the road. I offered a cheque, and they refused.

If you were regulars, and if at least some of the staff recognized you, the least they could have done was accepted a check on the understanding you'd fix up with them next time you're in if there was any subsequent hassle with it. If you weren't regulars, or none of the people who know you were there, then they're within normal business practice to refuse a check for more than the value guaranteed by whatever check guarantee card you might have had, or refuse a check altogether if you didn't have a guarantee card. Though if they knew you, then they probably should have accepted a named, chip-enabled debit card as a substitute for a check guarantee card for, perhaps for something like a hundred euro. Depends on how far away the ATM is too -- fifty yards, it's a nice evening and you're young and fit, well, perhaps fair enough with a glass of wine on the house, but I'd be annoyed otherwise. Also, I'd be cheesed off in general terms if the POS device had been dead when you'd come into the restaurant, but hadn't been told that; less problematic if it died while you were there and hadn't been told.

And that's apart from my fraud-whiskers which get all itchy and twitchy -- I develop software for the international payment networks -- when I'm told a POS device has just "gone down" (restaurants have high levels of many kinds of fraud), or a taxi driver's receipt printer has just run out of paper and he's not carrying a spare roll, or I'm told "No, we're old-fashioned down here and don't take dem tings" like happened last weekend in West Cork, when I produced a debit card at a butcher's.

Anyhow, summary: if the staff knew you well and wouldn't take a check, then that's crappy customer service, manager's instructions or not (why couldn't they call him/her to check?). And I'd certainly have a word with the manager next time you're in and I'd be expecting at least a free dessert to repair the unhappiness.

j.mcdrmd

picturehangup wrote: »

Hi TheDriver,

Thanks for responding. There was no sign up on the door when we entered the premises.

I would expect them to inform us of the problem prior to ordering.

Funny thing was, the machine started 'working' before we left.

The waitress got very upset when I started questioning her regarding who was in charge. Apparently the chef was, and he knows us really well.
Apparently, they were ordered by the boss not to accept cheques in their absence. What if the atm had also decided to give up the ghost?

Anyway, what bothered me, is that we are VERY regular, and they should have fully trusted our cheque.

This has happened to me a few times recently, in shops as well as restaurants, though not in an establishment where I was known.

Funnily enough, when I stood my ground, the machine "started working" on every occasion!

boucher

picturehangup wrote: »

Funny thing was, 1) the machine started 'working' before we left.

2) The waitress got very upset when I started questioning her regarding who was in charge.
Apparently, they were ordered by the boss not to accept cheques in their absence. 3) What if the atm had also decided to give up the ghost?

1) You put 'working'in brackets? What do you mean by this. That machine temporarily went down, then it started back working again. Such is technology.

2) Did you apologise in anyway for causing the waitress to become "very upset" for carrying out orders?

3) What if the atm didn't work? What does that matter? The fact of the matter is it did work.

picturehangup wrote: »

Yes, I think I will pen a letter to management. It will clear the air, most certainly.
If it were my business, I would certainly want to know of mishaps in my absence, especially in a small town.

The only mishap was that the machine temporarily went down. I work in retail and the credit card machines often go down and we need to call the help line. This can take 15-20 minutes. Perhaps this was all happening at the time you were settling your bill. There was no need to put signs up all over the place for what proved to be a temporary mal function.

picturehangup wrote: »

HeidiHeidi,

1) We have been regulars of this establishment for twelve years, so don't feel we are overreacting at all.

2) we are also well known fundraisers for various worthy causes in our small town.

1) Regulars or not you did over react. Perhaps you see yourself as alot more of a recognisable and valued customer than you actually are?

2) Sorry but what had fund raising got to do with someone not accepting a cheque from you?

To be honest you give off an air of self importance from your posts. Why you feel the need to complain really has me bewildered. What do you hope to gain from this? At the end of the day, the waitress will be seen by her employers as doing the right thing.

You consider yourself a "very regular" customer. Going to a restaurant twice a month is not very regular.

Also, as you stated above, you caused the waitress to become "very upset". This was probably noted by other customers and certainly by other staff. I doubt any decent boss who cares for the well being of their staff will take too kindly to hearing this.

Del2005

picturehangup wrote: »

Yes, I think I will pen a letter to management. It will clear the air, most certainly.
If it were my business, I would certainly want to know of mishaps in my absence, especially in a small town.

I think a letter is OTT. If you ever use the restaurant again have a quite word with the manager. Say you where embarrassed by not having you offer of a cheque accepted and would like it if he left the staff a bit more lee way for regular customers. If they're a good manager they'll offer you something complimentary, if they don't you know that it's your own money and you can spend it where you please.

Also apologise to the waitress as she was only doing her job and in this climate I don't think many people are willing to risk loosing it over an issue outside of their control.

Cerco

You should have given them your contact details with proof of identity and then left. The problem was theirs to resolve. Having refused your offer of alternative payment by then you should have advised them that the problem was theirs. You should not be inconvenienced in any way. I would advise the owners, in writing, of your disgust at the way this was handled. It might be news to them and might highlight other issues.

Glinda

I don't agree that the OP overreacted. What if someone plans to pay by credit card and doesn't have cash in their account that day (happens a lot of people in the days leading up to payday etc).

If you know the restaurant takes card payments you should be entitled to rely on this. The least they could have done was to inform their customers in advance rather than potentially putting them in the position of not being able to pay their bill. This would be extremely embarrassing, especially for someone who is on a date or has taken a group of friends or family out for a meal.

I wonder what would happen if you had offered a credit/debit card, restaurant refused, offered a cheque, restaurant refused, you can't pay cash, restaurant calls the guards... do they have a leg to stand on?

fred funk }{

Sorry OP but your attitude stinks of a "do you not know who I am" type of person. What's the big deal about nipping down the road to the ATM?

boucher

Glinda wrote: »

I don't agree that the OP

I wonder what would happen if you had offered a credit/debit card, restaurant refused, offered a cheque, restaurant refused, you can't pay cash, restaurant calls the guards... do they have a leg to stand on?

Why bring calling the guards into it? People are getting over excited here. It's a restaurant in a small town. It was obvious that there was an ATM machine not far from the front door.
If the customer refused to go then the owner would of course have to accept the cheque.
Or for all we know the owner might have just said come back and pay the next day.
Remember the owner wasn't on site and had no way of knowing the identity of this highly important and valuable customer.

boucher

Another important thing is that it's not
as if the restaurant had a no card policy and failed to make this known.

The card system was simply down temporarily which just happened to be when it was this guy's time to pay.

As he has already stated,the machine was back up and running before he even left the place!!

Grumpypants

Op you have acted appallingly and should go back to apologize to the waitress you upset.

hardCopy

Glinda wrote: »

I don't agree that the OP overreacted. What if someone plans to pay by credit card and doesn't have cash in their account that day (happens a lot of people in the days leading up to payday etc).

If you know the restaurant takes card payments you should be entitled to rely on this. The least they could have done was to inform their customers in advance rather than potentially putting them in the position of not being able to pay their bill. This would be extremely embarrassing, especially for someone who is on a date or has taken a group of friends or family out for a meal.

I wonder what would happen if you had offered a credit/debit card, restaurant refused, offered a cheque, restaurant refused, you can't pay cash, restaurant calls the guards... do they have a leg to stand on?

Wouldn't that be a civil matter? Guards would probably just take everyone's details and send you home, I can't imagine they'd even call out though.

The restaurant should have been more accommodating. The staff may have been told not to accept cheques but they were probably also told to keep the card machine charged. I would have expected a free drink or discount for the inconvenience. Get on to the owner and I'm sure you get this at a minimum.

dtf

.... the boss is away, and all of a sudden the only way the staff wan't to accept payment is by cash.... :-)

Sofiztikated

And as for offering to pay by cheque, he might as well have offered to pay with buttons. Neither were an accepted method of payment.

A retailer does not have to accept any offer of payment. The same way a retailer does not have to offer change. A restaurant is slightly different, because the goods/service have been consumed prior to payment, but the basics still stand.

boucher

The OP might get a free glass of wine the next time he's in as a goodwill gesture for the psychological trauma he experienced but would he really want to go back after the way he behaved?

Causing a waitress to become "very upset" just because she was carrying out orders.

boucher

dtf wrote: »

.... the boss is away, and all of a sudden the only way the staff wan't to accept payment is by cash.... :-)

As stated by the OP the card machine was only temporarily down and back working before he left.

Sofiztikated

hardCopy wrote: »

Wouldn't that be a civil matter? Guards would probably just take everyone's details and send you home, I can't imagine they'd even call out though.

The restaurant should have been more accommodating. The staff may have been told not to accept cheques but they were probably also told to keep the card machine charged. I would have expected a free drink or discount for the inconvenience. Get on to the owner and I'm sure you get this at a minimum.

Technically it would be theft.

We don't know what the actual issue with the CC is. I'm assuming it was a temporary technical problem. If it was a portable machine, and was let run down, literally a minute on the charging point has it back in action, enough for 1 transaction.

I'm also fully aware of how "local celebrities" can get arsey if something small crops up.

Personally, I'd have comped a drink while you waited to get cash, or offered free dessert on next visit, but that'd be it.

martingriff

boucher wrote: »

The OP might get a free glass of wine the next time he's in as a goodwill gesture for the psychological trauma he experienced but would he really want to go back after the way he behaved?

Causing a waitress to become "very upset" just because she was carrying out orders.

Of course he will be back. He is the local celeb the person who does loads and should be treated as such.

To the OP they were following orders and they were allowing you to leave and come back again with payment. That is a lot of faith in you. Grow up you aint that special even if you think you are.

I Do not think what is said here will change his mind I say he has allready written the letter and has it sent

Also if you do loads of stuff for charity you are meant to do that out of the goodness of your heart and not to have your ego massaged as you seem to be doing it for

Uriel.

To be honest OP, I would echo what others have said - I think you are very much over reacting to the situation.

There's no doubt it could be perceived as a frustrating experience for you and certainly unwelcome (for both you and the restaurant).

But unfortuantely, sometimes these things happe, technology breaks at a poor time, such as when managers aren't available to make an "on the spot" decision. I am sure, that given your custom, if the manager(s) had have been there that they probably would have allowed you pay the bill at another time or something like that.

But unfortunately the managers were not there and no matter how well the staff know you, you really cannot expect them to break company policy or managerial direction. After all, they're job is on the line, in what is a competitive industry where they can easily be replaced. I am sure you are a trusting customer, but see it from the staff point of view - what if the cheque bounced? They could be out of a job.

If it is was me, and considering there appear to be no other major issues in your 12 years of custom, I'd put it down to an unfortunate set of events and just get over it. If you are still feeling aggrieved, you could mention it in passing to a manager next time you are there, but that's about as far as I would react with it.

Chinasea

yea, you hit a wall, but to me it smacks of 'compo' compo, compo culture. At a guess I think you were looking for people to say - 'well in this day and age they should be grateful of your custom' yada yada yada.

Yes true, but we don't need to pick up the stick and beat them up 'cause their credit card machine malfunctioned. They are simply trying to make a living too. Both the vendor and the diner benefit.

Del2005

Glinda wrote: »

I don't agree that the OP overreacted. What if someone plans to pay by credit card and doesn't have cash in their account that day (happens a lot of people in the days leading up to payday etc).

You can take money out of an ATM with a credit card.

miller50841

If your not happy with a service don't tip.

You have completely over reacted OP and need to look into things like that more lightly.

Machines do malfunction and humanoids make mistakes it's as simple as that.

Just because someone is a regular customer doesn't mean they will come back and pay and the way some people are you can't trust anyone when money comes into it.

As said have a nice word to the owner if you know them so well but don't in any way have a go at the staff as they would much rather not have to deal with people who over react and start making a scene and putting them under pressure.

picturehangup

Hi all,

Thanks for all comments. Having been there regularly over the past 12 yrs, and bought more than our regular share of take-aways, I did feel that my pride did take a hit, and I felt extremely humiliated. Have probably given the thousands of euro worth of business down the years.

I will, however speak with management upon their return and will let you know of the outcome.

martingriff

picturehangup wrote: »

Hi all,

Thanks for all comments. Having been there regularly over the past 12 yrs, and bought more than our regular share of take-aways, I did feel that my pride did take a hit, and I felt extremely humiliated. Have probably given the thousands of euro worth of business down the years.

I will, however speak with management upon their return and will let you know of the outcome.

Doesn't take much to humiliate you then. They were doing there job with the instructions they were given and quiet frankly I would not care if you were Bruce Springsteen himself I would have not said differently if I was them

Keyzer

picturehangup wrote: »

Not sure where to go with this, as a relative newbie here.

Mods please move if appropriate.

Was in my favorite local restaurant tonight for dinner where we are fortnightly regulars. Upon receiving the bill, we attempted to pay via visa debit as we usually do. We were informed that the machine was down, I think they said it was 'uncharged', and they asked us to leave the restaurant to retrieve money from the atm up the road. I offered a cheque, and they refused. The proprietors of the establishment were away, but the remainder of the staff knew us. I felt that their refusal of my cheque was a kick in the teeth, and questioning our honesty,as we had been such loyal customers down the years. I felt this was not acceptable treatment, after all, the malfunction of their equipment was their fault. Surely staff in charge should be able to exercise their discretion regarding who they can and can't trust?
I feel I should withdraw my business from this establishment. We were both quite upset by this tonight. A rotten end to a lovely eveningl
Any opinions?

picturehangup

Who uses cheques in this day and age?

Sofiztikated

picturehangup wrote: »

Hi all,

Thanks for all comments. Having been there regularly over the past 12 yrs, and bought more than our regular share of take-aways, I did feel that my pride did take a hit, and I felt extremely humiliated. Have probably given the thousands of euro worth of business down the years.

I will, however speak with management upon their return and will let you know of the outcome.

And not even a mention of an apology for upsetting the staff member by overreacting.

Nice.

I'll bet they just can't wait for you to come back.

And just how is your pride hurt? Because you had to get cash?

P. Breathnach

Keyzer wrote: »

Who uses cheques in this day and age?

I do. There are circumstances where a cheque is the best option for making a payment.

slimjimmc

Sofiztikated wrote: »

Technically it would be theft.

No it wouldn't. Theft requires you wilfully intend or attempt to avoid payment, once you attempt to pay or intend to pay it's not theft and the issue then becomes a civil debt.
Providing your details to the business owner/manager shows intent to settle the debt.

B.A._Baracus

My two cents ...

On one hand you can't blame them for not taking a cheque. The words trust and money don't go well in the same sentence all too often

But on the other hand I see where the op is coming from. It would feel like a kick in the teeth - you are a regular for years (people do become a familiar face over time or at least we like to think) you're after giving them so much business but when the credit card machine is out it's "sorry, didnt you know? machine is down and no cheques, cash only! - but come again next week" .....

It's a two way street of course. The business wants to make money. That's their reason for existing. They are not in the game of taking 'chances' on making money. But alot cosumers demand loyalty when they've giving alot of business. It's not like the op said "sorry, i dont have any money, can i still eat and catch you next week?" - thats a no no :pac:

Lisha

I don't agree that the op over reacted.

Before they accepted his order they should have informed all customers that card payment facility was out of order.

For a myriad of reasons it might not suit someone to pay cash or to leave to go to ATM .

The owner / managers were wrong not the waitress . Waitress was only following orders, owners should take responsibility for their equipment being out of order.

martingriff

Lisha wrote: »

I don't agree that the op over reacted.

Before they accepted his order they should have informed all customers that card payment facility was out of order.

For a myriad of reasons it might not suit someone to pay cash or to leave to go to ATM .

The owner / managers were wrong not the waitress . Waitress was only following orders, owners should take responsibility for their equipment being out of order.

May not have been at the time sometimes these things act up.

I do not see why the manager is wrong. They don't accept cheques and as said above maybe it started acting up at that time. Faults happen. If the manager was there at the time may he have accepted the cheque maybe but it does not excuse the way the op went off and his assumption because he is a "regular" for going twice a month should give him special privileges. His whole point is that I am known I do great things for charity the should bow down to me.

The do not accept cheques and that is the managers policy and only they could change it. From the looks of it he kicked up a scene and I can say the manager knows all about it by now so both sides will be known for the manager to make a good decision.