Important Customer Notice - Simpler, Clearer Pricing

Bank of Ireland: Laura

Hi all.

We're introducing a simple and transparent fee structure for your personal current account, from 19th August 2013, replacing our existing fee options.

Get more details on our new fee structure here.

Thanks
Laura

Yakuza

Hi Laura,
So that's €5 per quarter PLUS 20/40c per transaction?  You don't get any free txns at all for the quarterly fee?
My joint account is on the payg structure - last quarter it had 37 transactions which cost €10.36.  Under this new structure that will cost €12.40.
My current account is on the flat fee structure - the 90 transactions (and I'd be close to this limit every quarter) I get for €11.40 will now cost €23 under this new structure.

"Simple and transparent" - It's transparent that I'm simply going to have more fees gouged out of me unless I vote with my feet...

harolds57

Who's this simpler for? you the bank to rip us off more.That has to be a joke that line where its say's "We’re introducing a €5quarterly maintenance fee enabling us to continue offering you the best banking experience we can with our suite of quality and innovative services. "Your good at one thing and always deliver in that you are consistently the last bank to offer new technology to your customers, everything you offer is always at least 2 to 4 years old by the time BOI customers get it. And finally increasing transactions at the counter now to 40 cent, why this? because your branches are getting busier because people are taking out lager amounts of money to cut down on 28c every time they use there ATM card. I can’t remember the last time I used my visa debit card at a shop, always cash now.

 
Have said it before and will say it again, you don't deserveto have the name Ireland in your company name, you crippled this country and your back for more again, aghhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhh

Bank of Ireland: Laura

Hi Yakuza.

Thanks for your feedback.

We understand that the new fees and charges structure may affect our customers in different ways.

For information on how to minimise or avoid fees, please see here.

We appreciate your comments and as always, have forwarded your feedback on to our Consumer Banking Team.

Thanks
Laura

Yakuza

I've done some more analysis on this.  The current flat fee of €11.40 will get you 32 transactions per quarter under the new system, but anyone doing only 32 transactions on the flat fee scheme would have been mad to be on that system, they should be on the PAYG system, where 32 transactions would cost them €8.96.  People on the PAYG scheme doing more than 63 transactions per quarter will see costs reduce as well, but then again someone doing over 40 transactions should be on the flat fee structure in the first place.

I don't think there's anyone who actually benefits from this - assuming that a customer is on the correct fee structure for their usage.  Customers on the flat fee structure when they shouldn't be, or on the PAYG scheme when they shouldn't be will benefit, but I'd imagine they'd be few and far between.  From personal experience, myself, my family and my friends are quite proactive when it comes to managing bank fees - mostly on principle.

sunbeam

So as a customer on the flat fee option who makes around 90 transactions per quarter my bank charges are going to double?! Just when I thought that bank of Ireland couldn’t gouge us any more.

Can you please explain to me how exactly the new fee structure is supposed to be 'simpler' and 'more transparent' than that currently on offer?

Bank of Ireland: Billy

Hi sunbeam, 


Thanks for posting.


Now that we only have one fee structure,we hope it will be easier to understand. We have listened to customer feedback including those on Boards. This feedback helped us shape these changes. We now differentiate between self-service and staff assisted transactions. Contactless transactions continue to be free. Please see the designated area on our group website for tips on how to save on fees here.


The No Transaction Fee Offer is still available when customers maintain a minimum balance of €3,000 for the full fee quarter. If you qualify for this, you will only be required to pay the €5 quarterly account maintenance fee.


Students, Golden Years and Graduate Accounts continue to avail of transaction free banking.


Once again, thanks for taking the time to post


Billy

Tails142

This is just an increase in fees marketed as an improvement for customers when in reality there are no customers who will benefit from this 'simplification' except those who were already paying too much.

DubOnHoliday

In the email I received:.... ....you couldn't make it up.

Don't keep 3000 Euro in your account.....
"If you’re keeping a minimum balance of €3,000 in your account for the full fee quarter to qualify for our No Transaction Fees Offer, you will still have to pay the €5 quarterly maintenance fee. Please note that we don’t pay credit interest on your current account balance and you may be missing out on potential interest by keeping a balance of €3,000 in your current account.
"
But do keep 3000 Euro in your account.....
Keep €3,000 in your personal current account
You don’t pay quarterly transaction fees if you keep a minimum of €3,000 in your Personal Current Account at all times. However you will still pay the €5 quarterly maintenance fee. Please note that we don’t pay credit interest on your current account balance and you may be missing out on potential interest by keeping a balance of €3,000 in your current account

Mylow

Hi Ho Hi Ho its off to permanent tsb I go

davemeade1

So am I correct to say that I currently pay 11.40 for 90 transactions which is just under 13c per transaction and 28c for those after 90 transactions? 

And I will now pay a minimum of 20c per transaction and an extra €5 per quarter? 

Which means unless i have over 220 transactions per quarter then my fees will be increasing.....

150 transactions
Old structure €11.40 + 60x28c = €28.20
New structure €5 + 150x20c = €35

220 transactions
Old structure €11.40 + 130x28c = €47.80
New structure €5 + 220x20c = €49

Both example assume i have no transactions costing more that 20c in the new structure

sunbeam

So even if you can afford to keep three grand in your current account each quarter you are now not exempt from fees as you will have to pay the 5 euro 'maintenance' fee -unbelievable!

I'm not really sure how the options in the link you posted can be counted as advice on how to avoid or minimise fees. There is little point in pointing out that golden years, graduate, 3rd and 2nd level accounts are exempt from fees to those of us who are ineligible to open one. Visa debit, direct debit and online/phone banking transactions now all incur fees as well.

Could you please link to any specific feedback on this forum that suggested it would be a good idea to abolish the flat rate quarterly fee or that charging per transaction would be 'easier to understand'?

DubOnHoliday

Indeed, in fact the flat rate target of 90 transactions was the only realistic target for the majority of people and now its gone!!! Please explain the reasoning behind that.

davemeade1

Bank of Ireland: Billy wrote: »

Now that we only have one fee structure,we hope it will be easier to understand. We have listened to customer feedback including those on Boards. This feedback helped us shape these changes. We now differentiate between self-service and staff assisted transactions. Contactless transactions continue to be free. Please see the designated area on our group website for tips on how to save on fees here.

sunbeam wrote: »

Could you please link to any specific feedback on this forum that suggested it would be a good idea to abolish the flat rate quarterly fee or that charging per transaction would be 'easier to understand'?

Hi Billy,

I too would like to see this feedback from this forum please.

delos

It's the last bit under "Why The Change?" in th e-mail that is just beyond belief:

"We hope these changes make it simpler for you to stay on top of your finances....."

Anyone who was on the correct plan before (and it wasn't rocket science to work out what plan you should be on) will now be paying more so how on earth is this supposed to help me stay on top of my finances? This isn't a rhetorical question. Can you please explain to me the reasoning behind charging me more money in an effort to help me stay on top of my finances?

I accept that free banking is gone and was never really sustainable, but why can't you be honest about this rather than spouting rubbish like suggesting that I keep €3000 in my account or that by charging me more you are actually helping me? If you are going to rob me, don't treat me like a moron while you are doing it.....

ardmacha

"Please note that we don’t pay credit interest on your current account balance and you may be missing out on potential interest by keeping a balance of €3,000 in your current account"

Quite. Since you have the money without paying interest why are you now also charging €5 per quarter? The term gouging springs to mind.

str|ct9

So free fees are gone then.

I have to love the way you phrase it as well


[font=Arial, Helvetica, Verdana, sans-serif]Please note that we don't pay credit interest on your current account balance and you may be missing out on potential interest by maintaining a balance of €3,000 in your current account.[/font]

You've actually convinced me to move the balance on my current account of it... to another bank. Permanent TSB here I come.

Was waiting on something like this from you lot in order to give me the push I need. Thanks!

Bank of Ireland: Paula H

Hi All
 
This is to respond to all of your posts collectively.
 
We have read each post and thank you for taking the time to comment on the new fee structure.  
 
With the many banking channels now available, customers advised that they would like us to differentiate the costing values between self service and staff assisted transactions which helped shaped the current changes being introduced.This new fee structure is solely driven by customer feedback via all of our banking channels.  
 
Here is a link to tips which may help to save and minimise fees on your account.
 
We are happy to answer any banking queries as always but we cannot discuss, on this forum, the banks policies and procedures.

Thanks a million for your feedback. We want to assure you that feedback and suggestions are listened to and taken on board.
 
Thanks for posting.
 

Paula H

heroics

Bank of Ireland: Paula H wrote: »

Hi All
 
This is to respond to all of your posts collectively.
 
We have read each post and thank you for taking the time to comment on the new fee structure.  
 
With the many banking channels now available, customers advised that they would like us to differentiate the costing values between self service and staff assisted transactions which helped shaped the current changes being introduced.This new fee structure is solely driven by customer feedback via all of our banking channels.  
 
Here is a link to tips which may help to save and minimise fees on your account.
 
We are happy to answer any banking queries as always but we cannot discuss, on this forum, the banks policies and procedures.

Thanks a million for your feedback. We want to assure you that feedback and suggestions are listened to and taken on board.
 
Thanks for posting.
 

Paula H

The link is useless to people that want to minimize fees. I would love to have 3000€ euro just sitting around but I don't. I am also not a student,OAP etc.

I currently do about 90-100 transactions at the moment per quarter and as has been stated above my fees are going to double. The bit that really annoys me is the part where BOI are trying to spin this as it is good for me. How can they possibly think that people believe this rubbish.

I have already started taking out more cash in one transaction weekly and then paying by cash instead of by card. after this I am going to be contacting TSB today about transferring my account.

NinjaTruncs

I agree with the above, the tips to minimise fees is a illusion. It's as if they had a requirement to inform user on how to reduce fees so they threw together this. 

• Have you got a Golden Years, Graduate, 3rd Level student or 2nd Level student current account?
• You don't pay quarterly transaction fees and you don't have to pay quarterly maintenance fees

How is that a tip, it doesn't apply to the majority of users, either you have such an account or you don't. Keeping €3,000 in you account isn't possible for most people and even if it was the interest alone you would lose on that money would be close to €60 a year (at 2% apr) and then you slap  €20 a year on fees on top of that, so you'd be down €80.

Both myself and my wife have current accounts with BOI and we'll be moving elsewhere due to these changes. Which will mean our savings will be going elsewhere also.

EAFC_rdfl

Hi BOI,

Two questions I would like answers to please, and one has already been asked a couple of times here.
Where on boards was the feedback you mention given? Can you give us examples? Saying customers requested differentiated fees for self-service and assisted banking - I think what those customers were getting at was that self-service banking should not come with fees at all.
Second question - when did you introduce fees for 365 transactions? I could not believe that when I saw it in your email just now!.

sunbeam

As the others above mentioned the material in the link you gave isn't actually 'tips' on how to avoid charges. Are you suggesting that customers sign up for another college course to avail of a student account? Will they get another student account one if they've already had one in the past ? I'm a part time student again and BOI won't give one to me. As I mentioned before, debit card transactions (apart from contactless) direct debits, and online/phone banking transactions now all incur fees, so why are they listed as ways to avoid fees?

You still haven't linked to specific feedback which you claimed originated on this forum recommending these charges.

Honestly this is terrible PR on Bank of Ireland's part. It's one thing to drastically hike fees, quite another to claim you are doing it for customers own good and insinuate that they were simply too dimwitted to understand the current fees structure-then offer a link with useless 'tips', that aren't really tips at all. That's what is really getting to most people here-the attempt to defend the indefensible, coupled with the suggestion that somehow the feedback we gave you on this forum led to this so we are only getting what we asked for.

Bank of Ireland: Paula H

Hi EAFC_rdfl
 
The feedback has been across all of our channels includingour phone service, Facebook, Boards, secure messaging and branch services.
 
We do not have the manpower to go looking for the links foryou but you are free to check the threads here on Boards.ie, any that relate to ‘Branch services’ or ‘No transaction offer’ among others.  
 
There have always been fees for 365 transactions.  
 
Thanks for posting.
 
Paula H

Bank of Ireland: Tara

sunbeam wrote: »

As the others above mentioned the material in the link you gave isn't actually 'tips' on how to avoid charges. Are you suggesting that customers sign up for another college course to avail of a student account? Will they get another student account one if they've already had one in the past ? I'm a part time student again and BOI won't give one to me. As I mentioned before, debit card transactions (apart from contactless) direct debits, and online/phone banking transactions now all incur fees, so why are they listed as ways to avoid fees?

You still haven't linked to specific feedback which you claimed originated on this forum recommending these charges.

Honestly this is terrible PR on Bank of Ireland's part. It's one thing to drastically hike fees, quite another to claim you are doing it for customers own good and insinuate that they were simply too dimwitted to understand the current fees structure-then offer a link with useless 'tips', that aren't really tips at all. That's what is really getting to most people here-the attempt to defend the indefensible, coupled with the suggestion that somehow the feedback we gave you on this forum led to this so we are only getting what we asked for.

Hi sunbeam,

Thanks for getting in touch.

The reference to Golden Years, 2nd and 3rd Level Student and Graduate accounts in the How to save on fees link is to advise customers who hold one of these accounts that they are not charged transaction fees. It is also to make other customers aware that these account types are available to anyone who is eligible to apply.

Paula H as addressed the next part of your post. We receive feedback from our customers through various channels and not only on this forum.

Your feedback is much appreciated and will be passed on to our Consumer Banking Team.

Thanks
Tara

Danpad

Dear BoI, I have no doubt that, regardless of how you dress this up, it's going to cost me and my family. I'm going to email you as well as publicly stating here that I'm done with you. It will cost me ZERO to safeguard my money myself and any direct debits/bills etc I have automated will be re-routed elsewhere. I can't wait to see the reaction to these fees when I co-chair the next residents meeting in my area, which, by the way, consists of hundreds of households. Don't bother responding, it's not up for debate.

EAFC_rdfl

Danpad wrote: »

Dear BoI, I have no doubt that, regardless of how you dress this up, it's going to cost me and my family. I'm going to email you as well as publicly stating here that I'm done with you. It will cost me ZERO to safeguard my money myself and any direct debits/bills etc I have automated will be re-routed elsewhere. I can't wait to see the reaction to these fees when I co-chair the next residents meeting in my area, which, by the way, consists of hundreds of households. Don't bother responding, it's not up for debate.

Good on you, make sure you have the details in this post to hand at that meeting too, it should be helpful http://www.boards.ie/ttfpost/85073748

sunbeam

Bank of Ireland: Paula H wrote: »

Hi EAFC_rdfl
 
The feedback has been across all of our channels includingour phone service, Facebook, Boards, secure messaging and branch services.
 
We do not have the manpower to go looking for the links foryou but you are free to check the threads here on Boards.ie, any that relate to ‘Branch services’ or ‘No transaction offer’ among others.  
 
There have always been fees for 365 transactions.  
 
Thanks for posting.
 
Paula H

A quick search inputting these terms into the boards.ie search for this forum brought up nothing that suggested that anyone who posted here had advocated these changes. This took me all of five minutes without requiring any substantial 'manpower'.

If BOI continue to suggest that feedback in support of the new charges came via this forum is it really too much for them to spend a few minutes of their time using the search function to back their claims up? It is hardly an onerous task.

jos22

http://www.independent.ie/business/personal-finance/latest-news/rivals-set-to-follow-as-bank-of-ireland-hits-customers-with-raft-of-new-fees-29343738.html

seem other banks are to follow.

murphaph

delos wrote: »

I accept that free banking is gone and was never really sustainable,

I don't  agree that fee free banking was or is unsustainable. I live in Germany and all the high street banks bar one or two charge fees. Many of the ones that do make it relatively easy to avoid them however (my old bank required just €1000 a month in salary to be paid in to be fee free). I am now with an online only bank and there are no minimum deposits required. It is completely free no matter what. In fact they pay me (currently) 0.2% on my current account balance!!!

I am pretty dismayed by BoI's decision here as I just opened an account with them last month to avail of their PAYG fee structure. I needn't have bothered. Did the branch staff really have no idea what was coming when I made the extra effort to get in to see them last time I was home? Crazy.

I now simply await the February 2014 deadline for SEPA implementation and I'll move all transactions to a free German bank. Irish people should be looking beyond Irish shores for competitive banking.

rfitzg

Bank of Ireland: Laura wrote: »

Hi all.

We're introducing a simple and transparent fee structure for your personal current account, from 19th August 2013, replacing our existing fee options.

Get more details on our new fee structure here.

Thanks
Laura

I've just received the hilarious "ripoff" email from Bank of Ireland and like so many other BOI customers I'm furious.  Stop treating your intelligent customers as complete morons!  Seriously, who wrote that bullsh1t?  ANd more importantly which overpaid clown actually signed it off for general release to thousands of people.  Probably why you sent it out on a Friday afternoon...

Anyway, I'm sick of the increases in fees and decreases in actual service quality.  Try ringing a branch and asking a member of staff to get back to you with an urgent query.  You'll be left waiting for days, if you ever get a response at all.  You will invariably have to keep calling, and calling....

And when you say these extra charges will allow you to offer the best customer services, what you really mean is they will generate even greater profits for Bank of Ireland, while reducing staff interactions with customers and generally degrading services to the point of it being non-existent.

You should be embarrassed for sending this email.  Shame on you for treating your loyal customers like this.

Don't be surprised if you lose customers en masse because of this.

Yours in disappointment.
Richard

Delta2113

[font=Arial, Helvetica, Verdana, sans-serif]"If you don't use your current account:[/font][font=Arial, Helvetica, Verdana, sans-serif] If you haven't used your account, we won't charge you the maintenance fee until the fee quarter that starts in February 2014."[/font]




[font=Arial, Helvetica, Verdana, sans-serif]Can you spell out exactly what this means? I have a current account with one direct debit sitting on it that was never 'called on'. It  actually does not show up in the direct debit list as it was never 'called on'.[/font]


[font=Arial, Helvetica, Verdana, sans-serif]Can I afford to wait until Feb 2014? I'm not paying any €5 -that's for sure. This sounds like a trick to me to try and put off people closing accounts and then hopefully they forget and start getting hit with €5 charge.[/font]

meoklmrk91

This is great, only went with boibecause of the flat fee charge and because my local PTSB branch shut, I will be either going back to PTSB now or going with Ulster Bank. Having a branch locally is not enough reason for me to be gouged by these crappy charges.

spiderspubes

The above quote should read "Simple clearer ways to RIP our customers off", I am absolutely disgusted and sick to the back teeth of the way BOI continues to rip off it's customers, only 2 months after we find out what the CEO of BOI is earning,  what can only be described as shameful wages given the current balance sheet of BOI, we month after month get hit with price increase after price increase for what exactly better service? the majority of my banking is now completed online, which costs you nothing, I go to a bank and can't find any teller to talk too I get ushered to a machine in the corner, customer service? bunch of hypocites more like... your bosses should be ashamed are they though, clearly not as you say "Were ripping you off more that ever" I can only urge that those of you that are as disgruntled as I am please leave this cesspit of a bank and go to TSB the only bank that i'm aware of that holds it customers in a higher regard.

MJCM71

It looks like after 25 or more years of being a loyal BOI customer it is finally time to quit, I'm going to pop into Permanent TSB in the morning, at least they still offer truly fee free banking if you meet  a few simple requirement and they still pay interest!!  
[font=Arial, Helvetica, sans-serif]Our New Current Account works hard for you:[/font]

• No quarterly fees or day-to-day transaction fees when you lodge €1,500 a month (if you don’t lodge €1,500 every month, you’ll have to pay €12 a quarter)
  [font=Arial, Helvetica, sans-serif]
  [/font]
• You don't need to maintain a minimum balance on the account
• 1% AER (variable) Credit Interest on balances up to €1,500 a month
• A Switch Buddy to make switching hassle-free
  

Yakuza

Yes, it looks like I'll be following suit to PTSB with at least one of our accounts, leaving one open for now until some savings policies mature.
Moving to PTSB really looks like a no-brainer.

A big slow handclap for whatever genius thought up this fee "simpler, clearer" structure (Oh, sorry - it was us customers who wanted to be gouged more, sorry).  In my case, instead of BoI earning around €90 a year in fees from two accounts (and whatever else in interest they get for the free usage of our money), they'll now be earning around €30 from one.  Great business model there - driving your customers away, good luck with that.

Birneybau

Another one here moving to Permanent TSB.

Been with BOI nigh on 18 years, always the bank I've had my wages paid into.

Not for much longer...

daheff

PTSB must be laughing their heads off. This is like the best publicity that they could get for their free banking. All its doing is driving customers from BOI (and soon to be AIB/Ulster) to them. It will make them the 3rd force that they want to become.

So in a way, BOI are right...this is a making things simpler and clearer for customers....PTSB have a simple criteria for no fees and its much clearer that any smart customer should move from BOI.

Bank of Ireland: Tara

Hi All,

Thank you all for taking the time to post. Your comments and feedback will be passed on to the appropriate departments.

Delta2113 wrote: »

"If you don't use your current account: If you haven't used your account, we won't charge you the maintenance fee until the fee quarter that starts in February 2014."




Can you spell out exactly what this means? I have a current account with one direct debit sitting on it that was never 'called on'. It  actually does not show up in the direct debit list as it was never 'called on'.


Can I afford to wait until Feb 2014? I'm not paying any €5 -that's for sure. This sounds like a trick to me to try and put off people closing accounts and then hopefully they forget and start getting hit with €5 charge.

Hi Delta2113,

If there is no activity on an account i.e. no transactions in or out, the maintenance fee will not be charged on that account until the fee quarter starting February 2014. If a transaction should go through the account before then, the account would no longer be classed as not being used.

Thanks
Tara

blade1

bye bye BOI,
I have the 3000 in my current account but ye are not getting any quarterly fiver off me.
Ye are making money off my 3000 already and i am losing out on interest on it so no more.
I moved my savings to RaboDirect a few months ago and now i will moving my current account.

harolds57

Bank of Ireland: Paula H wrote: »

Hi EAFC_rdfl
 
The feedback has been across all of our channels includingour phone service, Facebook, Boards, secure messaging and branch services.
 
We do not have the manpower to go looking for the links foryou but you are free to check the threads here on Boards.ie, any that relate to ‘Branch services’ or ‘No transaction offer’ among others.  
 
There have always been fees for 365 transactions.  
 
Thanks for posting.
 
Paula H

Hold on now, what do you mean you don't have the manpower?if you state a fact you need to be able to back it up with evidence.

The last time you increased charges A spokeswoman for Bankof Ireland "defended its decision not to issue news releases to the mediaabout the bank charge changes or the mortgage interest rate increase and claimed that improvements to its online operation and the creation of banking apps for smartphones were costly and would have to be paid for by end users."

So as a customer of BOI we are paying for your presence hereon boards.ie. Now if you can’t answer a question that has been asked by multiple users of boards.ie, well then you’re wasting your customers money by been here and you would be better off not been on boards.ie. This way you will not cause any confusion as to why you are here, because that is exactly what you’re doing now.

Bank of Ireland: Tara

Hi harolds57,

Thanks for getting in touch.

We totally appreciate we used an inappropriate phrase by stating we did not have the manpower to search for links to feedback. We were very anxious to answer the many questions posted about our new fee structure. 

All we wanted to get across is that the voice of the customer has been listened to across all of our channels, including phone, branch network, Facebook, Twitter, Contact Us, Secure Messaging as well as Boards. The reference to Boards was only made as we wanted to emphasise to our Boards community that they are listened to and when we say 'we'll pass on your feedback' that this is exactly what we do. 

Collective customer feedback helped shape the changes and apologies if it was implied that all changes reflected boards posts.

Thanks again for taking the time to post.
Tara

blade1

It's easy to listen!
What will be done about it?
Cancel these new fees or ignore the people you say you are listening to?
So which is it?
I just want to be certain before I stop doing business with BOI.

Delta2113

"Hi Delta2113,

If there is no activity on an account i.e. no transactions in or out, the maintenance fee will not be charged on that account until the fee quarter starting February 2014. If a transaction should go through the account before then, the account would no longer be classed as not being used.

Thanks
Tara"


If I close my account say in January 2014 and get a remaining balance paid back to me will BOI slap a €5 maintenance charge on it? Would this be considered an 'out' transaction?

goz83

Enough is enough. I can't stand the lies being told by boi. These changes will only help people who were on the wrong plan and were being ripped off as a result of laziness, or stupidity, or both. 

I have several accounts with BOI

* personal current
* personal savings
* personal master card
* business current X 3
* business credit card
I also regularly use personal and business banking online. 

BOI. I will be moving my accounts and so will my wife and everyone else i know who banks with you....by the way, thats most people i know. I use a branch a handful of times per year and i usually use the machine for lodging cheques or cash, so i don't take up staff time. After about 15 years of loyal custom, i'm afraid you've really got it wrong here. Higher fees are one thing. Lying to customers by mass email is a whole different thing.

Bank of Ireland: Tara

blade1 wrote: »

It's easy to listen!
What will be done about it?
Cancel these new fees or ignore the people you say you are listening to?
So which is it?
I just want to be certain before I stop doing business with BOI.

Hi blade1,

Changing our fee structure is a lengthy process with a high level of work and sign off involved. This is also something which we do not take lightly. 

Our fees and charges are reviewed periodically. When they are being reviewed in the future our Consumer Banking Team will take all feedback received now into consideration as they did with feedback received in the past when reviewing this new fee structure.

Delta2113 wrote: »

"Hi Delta2113,

If there is no activity on an account i.e. no transactions in or out, the maintenance fee will not be charged on that account until the fee quarter starting February 2014. If a transaction should go through the account before then, the account would no longer be classed as not being used.

Thanks
Tara"


If I close my account say in January 2014 and get a remaining balance paid back to me will BOI slap a €5 maintenance charge on it? Would this be considered an 'out' transaction?

Hi Delta2113,

If you do close your account before February 2014, provided there has been no other activity on it, the maintenance fee would not be applied prior to closure.

Thanks
Tara

blade1

Sorry but I'm having big trouble believing feedback contributed to these new fees.
Unless ye got feedback and then decided to do the complete opposite.
Who in their right mind would give positive feedback to getting screwed more than they already are?
You've made up my mind for me!
Enough of bull for me!

gibo_ie

I've found a very simple solution as we all know BOI are great guys really. Here is a fee free account with the following features:
http://boini.bankofireland.com/personal/current-account/clear-account/

[font=Verdana, Geneva, sans-serif]Free everyday banking
Enjoy transaction fee free banking with our clear Current Account.  With a Bank of Ireland UK Clear Current Account the following services are FREE of charge, no matter how many times you use them:[/font]

• Lodging and withdrawing cash in branches
  [font=Verdana, Geneva, sans-serif]
  [/font]
• Making payments online, on the phone and in shops using your debit card in the UK
  [color][size][font]
  [/font][/size][/color]
• Withdrawing cash from cash machines (ATMs) in the UK, and all Bank of Ireland cash machines in Ireland¹
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• Setting up standing orders and direct debits for regular payments
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• Paying by cheque
  

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Find out more about what is available with this account by clicking the links below:[/font]

• 365 Phone, Online and Mobile Banking
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• Overdrafts
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• Debit card
  

[font=Verdana, Geneva, sans-serif]Of course its not available in Ireland silly!!!! Its only in the UK where they look after their customers!!![/font]
[font=Verdana, Geneva, sans-serif]AND they pay interest on current accounts.... [/font]
[font=Verdana, Geneva, sans-serif]Over to you BOI.[/font]

Tsb guys, no fees, I mooved and its the best thing I ever did,. on line banking no queues and no fees, What are ye waiting for????

Yet its the Irish taxpayer that baled them out,. our money the Irish people, it makes me sick, leave in droves and that will sort them.

Bank of Ireland: Sean

goz83 wrote: »

Enough is enough. I can't stand the lies being told by boi. These changes will only help people who were on the wrong plan and were being ripped off as a result of laziness, or stupidity, or both. 

I have several accounts with BOI

* personal current
* personal savings
* personal master card
* business current X 3
* business credit card
I also regularly use personal and business banking online. 

BOI. I will be moving my accounts and so will my wife and everyone else i know who banks with you....by the way, thats most people i know. I use a branch a handful of times per year and i usually use the machine for lodging cheques or cash, so i don't take up staff time. After about 15 years of loyal custom, i'm afraid you've really got it wrong here. Higher fees are one thing. Lying to customers by mass email is a whole different thing.

Hi goz83,
 
We are sorry to hear you are unhappy with the new fee structure and you are now closing your account.
 
Yes there is an introduction of a new €5 quarterly maintenance fee, however you mention you use self service a lot, these transactions have been reduced from 28c to 20c.  Please see here for tips on how you can reduce your fees.
 
Thanks for taking the time to post.
 

Seán

Birneybau

Ha, no mention of previous flat fee.

No mention of the perks of being a UK resident customer of BOI.

All this talk of feedback, did you only ask people who had too much money and needed rid of it?