Cost Plus Sofa & Colossal Clearance

Curious Geroge

Not sure who seen the show during the week but Cost Plus Sofa were shown to be supplying sofas "not fit for purpose". Since we actually purchased one in early 2011 and had it repaired somewhat at the time, the thing has basically fallen apart. I headed into the shop today since I had complained at the time and it was'nt there problem so we gave up but today was told its out of its 1 year manufactures warrenty. Can I still open a small claims case even though its been 2 years. I reckon after spending over a grand, it should be the case where this is not fit for purpose if it can not longer be used. Does anyone know my legal rights here ? thanks

slimjimmc

I believe, that under the Statute of Limitations, you have up to 6 years to lodge a case, so you're well within that time scale.

LowKeyReturn

Absolutely correct six years. Practice with some of the Dublin registrars seems to be award within five years pro-rata. So if it's two years old expect an award of 3/5 (60%). That said enforcement may be a different story.

Nice to see RTE finally doing something useful rather than trying to make documentaries on the hazards of liqui-tabs.

leitrim1

Curious Geroge wrote: »

Not sure who seen the show during the week but Cost Plus Sofa were shown to be supplying sofas "not fit for purpose". Since we actually purchased one in early 2011 and had it repaired somewhat at the time, the thing has basically fallen apart. I headed into the shop today since I had complained at the time and it was'nt there problem so we gave up but today was told its out of its 1 year manufactures warrenty. Can I still open a small claims case even though its been 2 years. I reckon after spending over a grand, it should be the case where this is not fit for purpose if it can not longer be used. Does anyone know my legal rights here ? thanks

and to think we nearly handed this shower 2K last weekend. I never wanted to go in to them in the first place but she who knows everything did.

That was a close one............

brightkane

it seems they are closing stores

http://costplussofas.com/

"
PUBLIC NOTICE
To whom it may concern
After many years serving the people of Ireland, we have taken the decision to completely restructure the business which will involve the closure of many stores.

Existing customers please note that all current outstanding orders, contracts and agreements will be honoured, completed and delivered as agreed. All current Guarantees and Warranties will continue to be honoured.

If you are awaiting delivery of an outstanding order, you need not take any action. We will contact you as soon as your order comes into stock.

Adam Hasan
Customer Services Directorate

Helpline: 01 484 5633
www.costplussofas.ie www.bedsetc.ie "

leitrim1

brightkane wrote: »

it seems they are closing stores

http://costplussofas.com/

"
PUBLIC NOTICE
To whom it may concern
After many years serving the people of Ireland, we have taken the decision to completely restructure the business which will involve the closure of many stores.

Existing customers please note that all current outstanding orders, contracts and agreements will be honoured, completed and delivered as agreed. All current Guarantees and Warranties will continue to be honoured.

If you are awaiting delivery of an outstanding order, you need not take any action. We will contact you as soon as your order comes into stock.

Adam Hasan
Customer Services Directorate

Helpline: 01 484 5633
www.costplussofas.ie www.bedsetc.ie "

I escaped by the skin of my teeth. The search goes on !

Curious Geroge

If going to the small claims court, ensure you use head office in Westmeath under Revolution Galleries Ltd.


http://www.solocheck.ie/Irish-Company/Revolution-Galleries-Ltd-904813

Ilikeyourcow

Bought bed frame mattress and sofa. Was told they would be delivered together but they didnt send the bed!! Been fckd around the last 3 weeks over it and now the waterford store has closed!!! Rang the helpline and they told me il have to pay the 75euro delivery charge again even though it was their fault!! !!
I lost the head as store manager said i wudnt have to pay it but now the store is gone!! They said they will get back to me lol i await their call!!

Shane-KornSpace

Ilikeyourcow wrote: »

Bought bed frame mattress and sofa. Was told they would be delivered together but they didnt send the bed!! Been fckd around the last 3 weeks over it and now the waterford store has closed!!! Rang the helpline and they told me il have to pay the 75euro delivery charge again even though it was their fault!! !!
I lost the head as store manager said i wudnt have to pay it but now the store is gone!! They said they will get back to me lol i await their call!!

Some shops will be open next week, pop in to them then

hfallada

Buy quality if you can afford it. Like a nazuti sofa which are like 3,000 but it will still be perfect in 30 years.

goz83

As I sit in the ass groove of my chair, I am smiling about the fact that Cost Plus Sofas is not where I bought my suite

skimpydoo

hfallada wrote: »

Buy quality if you can afford it. Like a nazuti sofa which are like 3,000 but it will still be perfect in 30 years.

I bought a 2 piece leather suite for €800 8 years ago in Argos and it's still gong strong.

dudara

Posters - please stick to the topic. This thread is related to Cost Plus Sofas only

dudara

amtw

Curious Geroge wrote: »

If going to the small claims court, ensure you use head office in Westmeath under Revolution Galleries Ltd.


http://www.solocheck.ie/Irish-Company/Revolution-Galleries-Ltd-904813

Hi Curious Geroge, what's the story now, can you still take a claim against Cost Plus Sofas to the small claims court even though they have gone into liquidation.

Shane-KornSpace

amtw wrote: »

Hi Curious Geroge, what's the story now, can you still take a claim against Cost Plus Sofas to the small claims court even though they have gone into liquidation.

they havent gone in to liquidation. theyre going to be keeping a store or two open so yes, you can still go to court

emo72

they had security men on the front door of longmile road branch today. dont think they will survive at all now. trust is gone.

Le_Dieux

leitrim1 wrote: »

I escaped by the skin of my teeth. The search goes on !

Don't know if You are still on the lookout L1, but if Dublin isn't too far for You, I would highly recommend Arnott's. I bought my house new during the latter days of the Celtic Tiger years. The builder(?) was ten months late in giving over the keys, and in the meantime, I had bought my furniture, which I now had to store. Arnott's gave me really excellent service & actually stored my goods ( lounge suite included) until the house was ready.

Good luck with Your search.

carpejugulum

Curious Geroge wrote: »

out of its 1 year manufactures warrenty.

Minimum warranty is 2 year.
Retailers have a huge scam going claiming it's only 1 year.

ted1

carpejugulum wrote: »

Minimum warranty is 2 year.
Retailers have a huge scam going claiming it's only 1 year.

The manufacturer may offer the retailer a one year warranty but the retailer must offer the consumer a 2 year one

dudara

There are no legal requirements around warranties. It is entirely up to the retailer and/or manufacturer if they want to offer a warranty. There is no legal requirement either around the length of a warranty.

The key thing is that your Consumer rights offer greater protection than a warranty and cannot be superseded by one.

ted1

dudara wrote: »

There are no legal requirements around warranties. It is entirely up to the retailer and/or manufacturer if they want to offer a warranty. There is no legal requirement either around the length of a warranty.

The key thing is that your Consumer rights offer greater protection than a warranty and cannot be superseded by one.

I think your bring pedantic as to the what exactly a warranty is.

There is a 2 year minimum guarantee in operation on Europe

http://ec.europa.eu/consumers/ecc/consumer_topics/buying_goods_services_en.htm

dudara

ted1 wrote: »

I think your bring pedantic as to the what exactly a warranty is.

There is a 2 year minimum guarantee in operation on Europe

http://ec.europa.eu/consumers/ecc/consumer_topics/buying_goods_services_en.htm

Sometimes you have to be pedantic to explain the differences. The link you quoted is a piece of EU legislation in Consumer law. A warranty is a product offered/sold by the retailer/manufacturer.

LowKeyReturn

ted1 wrote: »

I think your bring pedantic as to the what exactly a warranty is.

There is a 2 year minimum guarantee in operation on Europe

http://ec.europa.eu/consumers/ecc/consumer_topics/buying_goods_services_en.htm

Thats a two year statute of limitations and does not apply in Ireland as we have a six year period. You need to look at the enacting SI.

If you can see a two year minimum guarantee period in this please point it out.

SeeZee

There's a few company names going around. Can someone please clarify the correct company name for the purpose of the small clams court

Thanks

RangeR

Aren't they bankrupt? Don't think you'll get anything, SCC or not. Maybe state your issue and you might get relevant advice.

efc67

Not bankrupt, just restructuring its business, so closing some of their loss making stores....oh and the trading name is "Cost Plus Sofas and Beds etc."

wmpdd3

There does not seem to be a business registered under that name.

http://www.cro.ie/search/CompanySearch.aspx

EDIT, never mind, the post above is correct.

brian_t

They have a Verified representative in this forum Cost Plus Sofas: Lee

See here Cost Plus Sofa - Refund or Replacment - Small Claims Court

RangeR

wmpdd3 wrote: »

There does not seem to be a business registered under that name.

http://www.cro.ie/search/CompanySearch.aspx

EDIT, never mind, the post above is correct.

Indeed. They seem to have individual companies setup per location. However, there is one called Cost Plus Sofas (Ireland) in Westmeath.

SeeZee

brian_t wrote: »

They have a Verified representative in this forum Cost Plus Sofas: Lee

See here Cost Plus Sofa - Refund or Replacment - Small Claims Court

Thanks

That second link doesn't work

brian_t

SeeZee wrote: »

Thanks

That second link doesn't work

It's a link to another thread on this forum http://www.boards.ie/vbulletin/showthread.php?t=2056505046&page=4

dudara

Threads merged so all information is in one place.

dudara

disco girl

According to Solocheck: http://www.solocheck.ie/Irish-Company/Revolution-Galleries-Ltd-904813 this is the parent company of Cost Plus Sofas.

SeeZee

One of my chairs in my suite was internally damaged and had evidence if being previously used.
Complained to shop, was sent to customer service.
Complained to customer service, they could only offer a repair. I declined and they sent me to hq at cscentre@ costplusgroup.com.
No replay to email so gonna send registered letters as advised on this fourm and then go down SCC route.
So need company name for that.
Cheers

the groutch

might not win a case in SCC, they offered you a repair and you point blank refused it, so to a judge it won't look good.

RangeR

the groutch wrote: »

might not win a case in SCC, they offered you a repair and you point blank refused it, so to a judge it won't look good.

Companies offer doesn't have to be agreed. Hence SCC would be next step if neither are willing to budge.

To be honest, if I bought something new and it turned out that it was not just used but damaged while used, I would accept a repair. I purchased a new item, not a second hand one. In this instance, I would only accept a refund or NEW replacement.

SeeZee

Has anyone on here taken them to the small Claims court?
If so which company name did you put on the form

RangeR

SeeZee wrote: »

Has anyone on here taken them to the small Claims court?
If so which company name did you put on the form

Just put the company HQ OR the store you purchased from.

.jacksparrow.

Bought a couch and chair off them 3 years ago, no complaints here, still perfect.

carpejugulum

dudara wrote: »

There are no legal requirements around warranties. It is entirely up to the retailer and/or manufacturer if they want to offer a warranty. There is no legal requirement either around the length of a warranty.

The key thing is that your Consumer rights offer greater protection than a warranty and cannot be superseded by one.

Retailers confuse the two and pass of warranty as guarantee. Their warranty is usually 1 year and they claim that is all consumers are entitled to.
Tesco, for example, have an official policy not to accept an electrical device older than a year and claim that their warranty is 1 year and that's all you are entitled to.
Unfortunately, people accept this lie.

It's time the NCA looked into these practices.

wmpdd3

But the warranty is a year. A claim under the sales of goods and services is different.

You can ask any company to uphold tour rights and if they don't you go to the small claims.

carpejugulum

wmpdd3 wrote: »

But the warranty is a year. A claim under the sales of goods and services is different.

You can ask any company to uphold tour rights and if they don't you go to the small claims.

It is a different thing but retailers refuse to acknowledge that and claim that warranty is all you get.

Yes, small claims is the only way to resolve it at the moment, but it's ridiculous that companies have policies breaching/ignoring the law.

emo72

the "closing down sale" sale continues. i reckon they have just moved on to a new marketing strategy, who will bet me that in 6 months time it will still be happening?

Shane-KornSpace

emo72 wrote: »

the "closing down sale" sale continues. i reckon they have just moved on to a new marketing strategy, who will bet me that in 6 months time it will still be happening?

Athlone closed up on Monday and Waterford are closing this weekend. Other shops will be going aswel.
Maybe do your research next time before you jump to conclusions.

ytpe2r5bxkn0c1

emo72 wrote: »

the "closing down sale" sale continues. i reckon they have just moved on to a new marketing strategy, who will bet me that in 6 months time it will still be happening?

What planet are you on? The stores are closing left right and centre!

emo72

haha. sorry guys. okay, let me rephrase it. i think some of their better stores will stay open to clear the stuff. but some people have mentioned the prices arent really reduced anyway?

its grand lads, lets not fall out over it. look its sunny out, lets try be happy.

Shane-KornSpace

emo72 wrote: »

haha. sorry guys. okay, let me rephrase it. i think some of their better stores will stay open to clear the stuff. but some people have mentioned the prices arent really reduced anyway?

its grand lads, lets not fall out over it. look its sunny out, lets try be happy.

Many prices have dropped. Do you always believe what others say? Just pop in to a shop and you'll find a bargain. Coffee tables going for little or nothing

LowKeyReturn

They're just consolidating. Closing down sales trick is as old as they get. I know they are genuinely closing some stores but I bet you beans to euros they are still ordering in stock.

Shane-KornSpace

LowKeyReturn wrote: »

They're just consolidating. Closing down sales trick is as old as they get. I know they are genuinely closing some stores but I bet you beans to euros they are still ordering in stock.

As an insider

...no they're not.

emo72

Shane-KornSpace wrote: »

Coffee tables going for little or nothing

well coffee tables arent that important. what about suites and beds?

Shane-KornSpace

emo72 wrote: »

well coffee tables arent that important. what about suites and beds?

see for yourself. Stock varies from store to store