Exact process to leave eircom for sky with no cancellation charge and no service loss

Drift

Hi there,

As the title suggests I am out of contract on my landline account with eircom and I want to move to sky. I would appreciate it if you could reply to this thread and let me know step by step how I leave eircom without a cancellation charge and without any loss of service.

Thanks very much.

eircom: Mark

Drift wrote: »

Hi there,

As the title suggests I am out of contract on my landline account with eircom and I want to move to sky. I would appreciate it if you could reply to this thread and let me know step by step how I leave eircom without a cancellation charge and without any loss of service.

Thanks very much.

Hi
Drift

If you are looking to move providers once your eircom contract has finished. You need to give eircom a 30 day written notification of your intent to move - http://bit.ly/H8bvZQ

Once you have contacted cancellations and they have confirmed the contract end date they will give an e-mail or written address to send the written notification.

As long as you clarify on the e-mail or letter you only wish to give the notifification to the intent to move.

Once you have contacted the provider you wish to move to and are sure that the date of the transfer will be after the contract / 30 day notification date.

There will be no additional charges on the eircom final bill. Only charges for services to the date of the transfer.

Thanks, Mark

Drift

Thanks very much for the quick response Mark.

Can you confirm when the 30 day period starts?

Can it start from the date of the phone call or does it start from the date you receive the written confirmation?

eircom: Mark

Drift wrote: »

Thanks very much for the quick response Mark.

Can you confirm when the 30 day period starts?

Can it start from the date of the phone call or does it start from the date you receive the written confirmation?

Can you PM me with your eircom account number and name on the account and I can confirm that for you.

Thanks, Mark

Drift

eircom: Mark wrote: »

Can you PM me with your eircom account number and name on the account and I can confirm that for you.

Thanks, Mark

Hi Mark,

I can PM you with my account number and name (edit: just have) but could you explain why the starting day for commencement of the 30 days is account dependant?

foggy_lad

It is my understanding that because line rental and broadband service are billed in advance you can give your 30 days notice 30 days before your contract end date and all you will have to pay on your final bill will be for any calls during that 30 days notice. you can't be forced to stay with Eircom for an extra month for notification purposes and Eircom should not be charging any customer for line rental or broadband after they give their 30 days notice.

Basically if I gave notice today as my billing date is on the 16th my next bill on the 16th June should have line rental and broadband charges up to today only! This pays for the service for the next month, then any calls I might make outside the inclusive minutes would be included in a "final bill" which will not have any line rental or broadband but just calls and any other charges that are billed in arrears.

eircom: Mark

Drift wrote: »

Hi Mark,

I can PM you with my account number and name (edit: just have) but could you explain why the starting day for commencement of the 30 days is account dependant?

Hi Drift

I got your PM thanks and checked the account, and confirmed that you are no longer under contract. So when you call cancellations and send in the written / e-mail request cancellations will confirm the date of the end of notification period.

Then as long as the transfer request is done after the date no charges will apply.

Thanks, Mark

Drift

Thanks Mark,

So just to confirm - when I send in the letter someone from Eircom will contact me and tell me the date that is the end of the notification period?

Will they reply by post?

eircom: Mark

Drift wrote: »

Thanks Mark,

So just to confirm - when I send in the letter someone from Eircom will contact me and tell me the date that is the end of the notification period?

Will they reply by post?

Hi Swift,

If you are advised by cancellations to send a letter or e-mail let me know when it is sent and I can confirm the 30 day notification end date for you.

Thanks, Mark

Drift

Just to keep the thread updated. I rang eircom today to give my notification and they gave me an address to post a letter to.

The man on the phone told me it would be 30 days from the date they received the letter. I will update the thread again when I post the letter.

foggy_lad

Drift wrote: »

Just to keep the thread updated. I rang eircom today to give my notification and they gave me an address to post a letter to.

The man on the phone told me it would be 30 days from the date they received the letter. I will update the thread again when I post the letter.

Cancelling a service should not be so difficult!

Drift

Hi Mark,

I have just posted the letter now. I would appreciate it if you could check that it has been dealt with correctly when it arrives on Tuesday.

Thanks very much.

eircom: Tracey

Hi Drift,

I will make sure it is been looked after correctly for you, that's no problem.

Thansk

Mark

foggy_lad

[quote=eircom: Tracey;84867650]Hi Drift,

I will make sure it is been looked after correctly for you, that's no problem.

Thansk

Mark[/quote]

Anything you want to share with us Mark/Tracey:D

Drift

Haha ... well spotted foggy_lad.

Just to be clear I don't mind whether Mark or Tracey checks it up for me!

eircom: Tracey

Sorry Mark is not in today so I am looking after his posts

Thanks

Tracey

Drift

Hi Tracey and Mark,

You received my letter today (Tuesday 4th June). I'd appreciate if you could check that it has been dealt with correctly.

Thanks.

eircom: Tracey

Hi,

I will check with the cancellation section and make sure everything is in hand.

Thanks

Tracey

Drift

Hi Tracey,

Any update on this?

eircom: Mark

Drift wrote: »

Hi Tracey,

Any update on this?

Hi Drift

The letter has not been updated on the file as yet, However I will check tomorrow and see if the request has been added / processed.

Thanks, Mark

wush06

Why do you need to give 30 day notice. If your contract is up surely you can move to sky the next day or am I missing something.

eircom: Mark

wush06 wrote: »

Why do you need to give 30 day notice. If your contract is up surely you can move to sky the next day or am I missing something.

Hi wush06

A 30 day advance written notification prior to ceasing a service or moving providers - http://bit.ly/H8bvZQ Is common practice with a number of Utility companies.

Thanks, Mark

Drift

Hi Mark,

Thanks for checking. Please keep me updated when you find out.

Thanks again

eircom: Mark

Drift wrote: »

Hi Mark,

Thanks for checking. Please keep me updated when you find out.

Thanks again

Hi Drift

Can you confirm if you sent the letter via registered post? or standard post, it may be a case the cancellation file has not been updated as yet.

Thanks, Mark

Drift

eircom: Mark wrote: »

Hi Drift

Can you confirm if you sent the letter via registered post? or standard post, it may be a case the cancellation file has not been updated as yet.

Thanks, Mark

Hi Mark,

I sent the letter via registered post. (It cost 5.25).

Thanks for keeping an eye on this for me.

Drift

eircom: Mark

Drift wrote: »

Hi Mark,

I sent the letter via registered post. (It cost 5.25).

Thanks for keeping an eye on this for me.

Drift

No problem,

I will follow up with you tomorrow.

Mark

eircom: Mark

Drift wrote: »

Haha ... well spotted foggy_lad.

Just to be clear I don't mind whether Mark or Tracey checks it up for me!

Hi
Drift

Can you PM me with the address you were given and sent to please.

Thanks, Mark

Drift

Hi Mark,

I have just pmed you the address now. I was given this address by the man at your cancellation desk the day I rang.

Drift

foggy_lad

Drift wrote: »

Hi Mark,

I have just pmed you the address now. I was given this address by the man at your cancellation desk the day I rang.

Drift

Sounds like your registered letter may have gone for a walk. Why do Eircom make cancelling so difficult for loyal customers? It only makes customers regret ever signing with them and reduces the chance of those customers ever returning to eircom

brian ireland

What a load of nonsense. Just cancel the mans contract. He gave notice here on may 29th. Every time I read these posts it just reinforces my determination never to go back to Eircom.. When you sign up with Eircom you change from being a customer to becoming a victim, even when you try to leave!!!!!!

Mylow

"[font=Arial, sans-serif]eircom now require a[/font][font=Arial, sans-serif] 30 day notification[/font][font=Arial, sans-serif] to cancel the broadband service and phone service. We require customers to contact our service team on[/font][font=Arial, sans-serif] 1800 242 633[/font][font=Arial, sans-serif] or [/font][font=Arial, sans-serif]1901[/font][font=Arial, sans-serif]. Who will take a record of the call and then transfer you to the cancellation department.[/font]

[font=Arial, sans-serif]eircom cancellations will take a record of your intention to cease and give the e-mail address or postal address to send the written request. They will follow up 30 days later to insure the cancellation order has been processed assuming eircom have received a letter or e-mail 30 days after receipt."[/font]

[font=Arial, sans-serif]Why not just email them? Save on cost of registered post, or send hard copy of email in the post...belt and braces.
[/font]

eircom: Mark

Mylow wrote: »

"eircom now require a 30 day notification to cancel the broadband service and phone service. We require customers to contact our service team on 1800 242 633 or 1901. Who will take a record of the call and then transfer you to the cancellation department.

eircom cancellations will take a record of your intention to cease and give the e-mail address or postal address to send the written request. They will follow up 30 days later to insure the cancellation order has been processed assuming eircom have received a letter or e-mail 30 days after receipt."

Why not just email them? Save on cost of registered post, or send hard copy of email in the post...belt and braces.

Hi Mylow

I know this process seems a little complicated but this way there should be two records of the customers call to cancel the account as well as the e-mail or letter they subsequently send in. Also the customer may need to be advised of any possible contract cancellation charges.

Also if the customer has any disputes on any possible contract cancellation fees, there is the call with cancellations to verify the information given.

Thanks, Mark

Drift

Hi Mark,

Any update on this? You have had my letter since the 4th now.

Drift

Hi Mark,

Have you had a chance to check this? At least 13 days of the 30 have now elapsed and I still have not received any confirmation of my letter.

brian ireland

Extremely poor service......

clappyhappy

Reading this thread wouldn't encourage anyone to sign up to eircom. Terrible service.

eircom: Tracey

Hi Drift,

Sorry for the delay in coming back to you.

I can confirm that the letter has been received the 4/06 so the broadband service will be ceased the 3/07 and the line will be ceased the 4/07 for you.

Can you please confirm your final billing address in PM's to me?


Sorry for any inconvenience caused.

Thanks

Tracey

foghlu

Just reading this post as I am planning on switching to Sky for price reasons. 

This thread seems to make the process overly complicated where as on the Sky website it seems a lot more straightforward.

See the following link: http://www.sky.com/ireland/switching-to-sky/broadband/#uan

Sky say it just means signing up and they look after the rest?? So is this true?

foghlu

And just another note on this.. Seems crazy that your sales reps can ring me up and offer savings etc just to tie me to a new contract but according to this thread it is overly complicated to just leave even if your contract is up? Get it together Eircom

foggy_lad

OP your services will be terminated from the 3rd/4th July but remember that these services are billed in advance for line rental and broadband so your last bill in July should not have any charges for line rental or broadband but should have any calls that were not included in your package, it should also have any credits due to you for part of the month if your bill date is different to the cancellation date.

Yawns

I don't understand why you need to notify Eircom at all if you are out of contract. You shouldn't even have to talk to Eircom at all. All you had to do was ring Sky or go to their website and give your details such as UAN. name & address etc and follow it from there. Sky would then do the switchover for you.

foghlu

Yawns wrote: »

I don't understand why you need to notify Eircom at all if you are out of contract. You shouldn't even have to talk to Eircom at all. All you had to do was ring Sky or go to their website and give your details such as UAN. name & address etc and follow it from there. Sky would then do the switchover for you.

Hey Yawns yeah thats what I would have thought, but this thread seems to be saying otherwise

Yawns

Well I switched from Eircom to Vodafone a few years ago by simply going thru the Vodafone website. When out of contract with VF and away from home too much to justify BB, I cancelled. About 7 months later I re-activated the line by simply going through Sky. I haven't had to deal with Eircom in years tbh.

OP has definitely been given the run around here and Eircom have managed to get another month out of him.

Drift

eircom: Tracey wrote: »

Hi Drift,

Sorry for the delay in coming back to you.

I can confirm that the letter has been received the 4/06 so the broadband service will be ceased the 3/07 and the line will be ceased the 4/07 for you.

Can you please confirm your final billing address in PM's to me?


Sorry for any inconvenience caused.

Thanks

Tracey

Hi Tracey,

Thanks for checking it for me. There seems to have been a misreading of my letter though ...

I want to notify eircom of my intention to cease their service on some date soon after 4/07. I did not ask to be disconnected on 4/07 or have my account cancelled.

Can you please confirm that after the 4th of July I will be free to switch to another service provider without a disconnection fee but that my phone will continue to work until the date I switch, at which point I will be issued with my final bill (with no disconnection fee on it).

Thanks again.
Drift

thisisadamh

I was chatting with a friend of mine who works for sky's broadband team and he said that there is no need to contact eircom provided you are out of contract. Very confused now as what to do. As far as I know my contract ended last week and I am in two minds just to switch to sky on the website or go through the process above before signing up on sky's website.

eircom: Tracey

Drift wrote: »

Hi Tracey,

Thanks for checking it for me. There seems to have been a misreading of my letter though ...

I want to notify eircom of my intention to cease their service on some date soon after 4/07. I did not ask to be disconnected on 4/07 or have my account cancelled.

Can you please confirm that after the 4th of July I will be free to switch to another service provider without a disconnection fee but that my phone will continue to work until the date I switch, at which point I will be issued with my final bill (with no disconnection fee on it).

Thanks again.
Drift

Hi, 

If you wish to move to another service provider you can do this as long as it falls after the 4/07. 
You have served Eircom with the 30 day notification so are free to leave us after the 4/07 with no fee's. 
When the other service provider moves you your account with Eircom will cease. 

Thanks 

Tracey

foghlu

eircom: Tracey wrote: »

Hi, 

If you wish to move to another service provider you can do this as long as it falls after the 4/07. 
You have served Eircom with the 30 day notification so are free to leave us after the 4/07 with no fee's. 
When the other service provider moves you your account with Eircom will cease. 

Thanks 

Tracey

Hi Tracey,

So are you saying everyone has to do this if they want to leave eircom even if not in contract? Seems a little contradictory to what is stated on the Sky website here http://www.sky.com/ireland/switching-to-sky/broadband/#uan

Is this still necessary? And it seems a bit unfair that your sales reps can call a person and sign them up to an extra 12 months over the phone there and then but as a customer we have to give 30 days to cancel even when out of contract??

eircom: Tracey

Hi foghlu, 

Yes all customer are required to give a 30 day notice period regardless if they are leaving Eircom to go to another service provider or ceasing the service. 
It is a standard requirement, unfortunately I can't comment on another service providers procedures. 


Thanks 

Tracey

foghlu

eircom: Tracey wrote: »

Hi foghlu, 

Yes all customer are required to give a 30 day notice period regardless if they are leaving Eircom to go to another service provider or ceasing the service. 
It is a standard requirement, unfortunately I can't comment on another service providers procedures. 


Thanks 

Tracey

Ok thanks for the reply, I will def be moving anyway using the link on the sky website. 

Still am quite shocked though at the lack of care for customers from Eircom that they have the cheek to ring me up and try to sign me up to a new 12 month contract by offering discounts that are still more expensive than Sky and only tell me that its a new contract when I query it.

So it really is a case of try and screw your customer with new contracts and then make it as difficult to switch as possible... That's just mad...

eircom: Tracey

foghlu wrote: »

Ok thanks for the reply, I will def be moving anyway using the link on the sky website. 

Still am quite shocked though at the lack of care for customers from Eircom that they have the cheek to ring me up and try to sign me up to a new 12 month contract by offering discounts that are still more expensive than Sky and only tell me that its a new contract when I query it.

So it really is a case of try and screw your customer with new contracts and then make it as difficult to switch as possible... That's just mad...

Ok no problem.

Sorry you feel like this. It is a standard procedure in place by majority of companies. 

Thanks

Tracey

foghlu

eircom: Tracey wrote: »

Ok no problem.

Sorry you feel like this. It is a standard procedure in place by majority of companies. 

Thanks

Tracey

It's the trying to sign me up to a new contract without telling me until I queried it that annoys me. And that is not standard procedure for any company!