Greystones - eFibre (Eircom Fibre Roll-out)

fat-tony

@Buzkashi - answered your pm

eigrod

Buzkashi wrote: »

I'd especially like to know as their DSL service has been getting worse and worse, with several disconnections per day and at least five mins per time getting it rebooted...

Which has been happening to me for 2 months now and my kids say many of their friends in the area are experiencing the same. Several phone calls, emails and site visits later, the problem persists. They insist there is no known problem in the area though :rolleyes:

nerrad1983

Got connected to this today in Newtown, very happy with it so far

Speedtest was showing 47mbps for downloading and 12mbps uploading

I tested it out earlier and it downloaded 1.3gb in under 3 minutes

gorehoundess

Buzkashi wrote: »

@fat-tony, I'm with VF in Rathdown Park about 300m from the entrance. No word from them on when fibre is available. What was the procedure you followed to get it from them? Their site says, "wait and we will contact you".

I'd especially like to know as their DSL service has been getting worse and worse, with several disconnections per day and at least five mins per time getting it rebooted...

The speeds on dsl seem to get much worse as they're installing the efibre in the area. I'm waiting for connection and my normal .5 Mb has gone down to .24Mb wireless and .33 Mb wired. Didn't think it could get much worse but it sure has!
:mad:

fat-tony

I must say that my own ADSL service (8Mb) has been stable and I haven't had any deterioration during the deployment phase of the fibre to the cabinets. The fibre cabinets are separate to the copper cabinets and the optical fibre back to the exchange shouldn't cause any issue with the existing copper bundles. Maybe it's a consequence of some disturbance on individual lines during the running of the optical fibre through the ducts/manholes from the exchange to the cabinets that may have caused issues with ADSL performance? It's a separate path so it shouldn't interfere. I don't know whether there is a loop made between the VDSL and copper cabinet in advance of the VDSL install or whether it only happens when you order fibre on the day when the engineer comes to install your new socket in the hall. Either way, the splitter on the line (in the VDSL cabinet) should isolate your telephone service (and ADSL) all the way from the exchange, from the optical fibre supplying the VDSL service.

I would image that as more and more people are attached to the VDSL service from a particular bundle of cable from a cabinet, then there would be an increased possibility of crosstalk affecting the remaining ADSL subscribers on that bundle.

What is eircom / Vodafone saying about the issue when you complain about it? Is there an effect on your voice service?

F3

Got an email from Eircom Yesterday, confirming
my change over on the 3rd December, Woodlands Greystones

Annasopra

Was thinking of going with the tv/phone/internet bundle special offer - has anyone got it in? The one drawback I see is no itv channels

red_bairn

mango salsa wrote: »

Was thinking of going with the tv/phone/internet bundle special offer - has anyone got it in? The one drawback I see is no itv channels

What I noticed also and they are not sure if they are getting it in. I asked a rep via the online interactive chat.

Quiggers59

Hi All. I live in Rathdown. Park and have been following the E Fibre roll out programme with interest. I registered my interest with Eircon twice,and had no response.I web chatted with them today,and then spent 23 minutes talking to their sales and tech heads.The responses were unhelpful and useless,they have NO idea as to when we can access E Fibre in Rathdown Park,they cannot even give a date.They refer to "exchange" not being enabled,as if it's the 1970's.I see the cabinet installed at top of park since may,and see cables installed approx September. Any advice as to how I jump start Eircom,their customer service smacks of 1970's Customer service so maybe I should expect no better.Advice please. Thanks Quiggers

F3

Get a name and an email address of an Eircom customer service and bombard them daily with email requesting a meeting with supervisors from eircom, request names etc. I did it from a business point of view as I was really struggling with the 8mb speed that pinged terribly. I was pulling my hair out not being able to work from my place of business and eircom had the monopoly and it had started to cost me money.

What is completely unacceptable is that they cannot tell you 'when' the E fibre is due in your area. If it were due soon, then the contracts would be executed with the contractors and a clear schedule of work defined on an area by area basis.

get as many people in your area to ring up requesting same as i am sure it is governed on he who shouts loudest etc

gorehoundess

from this:
http://www.speedtest.net/my-result/3098696483
to this:
http://www.speedtest.net/my-result/3111513593

happy times!,
really nice guy, even fitted a wee junction box beside my pc,
all done & dusted after years of bad internet.

red_bairn

gorehoundess wrote: »

from this:
http://www.speedtest.net/my-result/3098696483
to this:
http://www.speedtest.net/my-result/3111513593

happy times!,
really nice guy, even fitted a wee junction box beside my pc,
all done & dusted after years of bad internet.

Where are you located?

gorehoundess

off the Lott Lane in Kilcoole, but I'm attached to the cabinet beside the phone box on main st. which is quite a distance away, there is a much closer one,but i guess I take what I'm given!!!!
mind you wireless is half that..but still better than .33Mb
hope you get sorted very soon

Edgar_Murl

gorehoundess wrote: »

The speeds on dsl seem to get much worse as they're installing the efibre in the area. I'm waiting for connection and my normal .5 Mb has gone down to .24Mb wireless and .33 Mb wired. Didn't think it could get much worse but it sure has!
:mad:

Yes, I noticed that my DSL signal became very unstable before eFibre was installed with very poor download speeds and numerous complete losses of signal daily. Happily am getting speeds up to 40mbps wireless and 60mbps on a wired connection now.

Jimjay

Been given an install date of dec 2nd for two two bed in charlesland wood. Will wait and see. Anyone in charlesland got connected yet?

adam240610

I noticed that efibre is available in redford rise lately, I am located in redford park, anyone have any idea when redford park will get connected? It's frustrating when people only a few hundred meters away have exceptional internet compared to the crap in redford park atm, thanks.

red_bairn

adam240610 wrote: »

I noticed that efibre is available in redford rise lately, I am located in redford park, anyone have any idea when redford park will get connected? It's frustrating when people only a few hundred meters away have exceptional internet compared to the crap in redford park atm, thanks.

It's especially crap when they give households in Charlesland eFibre orders before our estate when they can clearly get UPC and we can't.

adam240610

red_bairn wrote: »

It's especially crap when they give households in Charlesland eFibre orders before our estate when they can clearly get UPC and we can't.

Yeah, people clearly prefer upc to eircom, yet they're (eircom) prioritizing zones where upc is available instead of hitting places where people are semi desperate for good internet and can't get upc... It makes sense for them to get the rest of Greystones first.

Jimjay

Jimjay wrote: »

Been given an install date of dec 2nd for two two bed in charlesland wood. Will wait and see. Anyone in charlesland got connected yet?

Install date been moved forward to 27th November ;-)

The Real B-man

Got Installed Today cant wait to go Home and Test!

red_bairn

The Real B-man wrote: »

Got Installed Today cant wait to go Home and Test!

Where are you located?

The Real B-man

red_bairn wrote: »

Where are you located?

Kilcoole Lott Lane

Scania46

The ducting and the cabinet was only installed yesterday. The cabinet is still empty and there is no cabled laid. It might be done next week according to the people working there yesterday.

delta214

I hope killincarrig goes live before xmas

Charlie-Bravo

Work by KN today at the mini roundabouts on the V-cabs.

red_bairn

Scania46 wrote: »

The ducting and the cabinet was only installed yesterday. The cabinet is still empty and there is no cabled laid. It might be done next week according to the people working there yesterday.

I walked up the way a while back and there was a cabinet already there (a month or so back).

delta214 wrote: »

I hope killincarrig goes live before xmas

I highly doubt it. Rathdown has been ready for about 3/4 months and we still don't know what they are doing. There are addresses in the database system, so they are clearly sitting on their hands and staring out the windows waiting for the snow...

astrofluff wrote: »

Work by KN today at the mini roundabouts on the V-cabs.

Which mini roundabouts? Edengate or...?

adam240610

Are they gonna put a box on the green in redford park?

Charlie-Bravo

red_bairn wrote: »

Which mini roundabouts? Edengate or...?

in reference to delta214 - the cab on the Killincarrig mini roundabouts

The Real B-man

============================================================================
VDSL Training Status: Showtime
Mode: VDSL2 Annex B
VDSL Profile: Profile 17a
Traffic Type: PTM Mode
Link Uptime: 0 day: 9 hours: 6 minutes
============================================================================
VDSL Port Details Upstream Downstream
Line Rate: 18.903 Mbps 50.268 Mbps
Actual Net Data Rate: 18.869 Mbps 50.170 Mbps
Trellis Coding: ON ON
SNR Margin: 5.6 dB 24.5 dB
Actual Delay: 8 ms 8 ms
Transmit Power: -18.0 dBm 14.5 dBm
Receive Power: -25.7 dBm 5.7 dBm
Actual INP: 2.0 symbols 3.0 symbols
Total Attenuation: 7.4 dB 8.7 dB
Attainable Net Data Rate: 19.343 Mbps 122.064 Mbps
============================================================================

fat-tony

B-man - did you opt for the 50Mb package specifically or are you going for the eVision service? It seems that a lot of eircom customers are set on the 50Mb profile, rather than the 70Mb, whereas VF are using a 70Mb profile mostly.