Eiretyres

xlight · 13-05-2013 1:01pm #1

I will never buy from them again. I ordered a set of tyre from them last Wednesday and didn't receive any update from them and I have to call them today (the numbers on the website is useless and so is the email, no reply. And go on to their UK site and get UK number to call), The lady told me that they will dispatch today, I asked her the warehouse number to check what's the story, she told me she can't give me the number.... they are internal numbers. I am wondering how this is happening, why this is happening, sounds very very doggy to me from what I see so far. I am of course very disappointed to them. I should really go with camskill at first place. I am ordering from eiretyre because they stated they have the tyres I want "IN STOCK", looks like they don't and not giving me update up front until I called them.

Really angry now. :mad:

Avoid them if you can.

Toyotafanboi · 13-05-2013 1:08pm

how much cash are you saving over buying from a local tyre center?

or were they very specialist tyres you were looking for?

CJhaughey · 13-05-2013 1:08pm

I have ordered 4 sets from them and have never had a problem.
Bear in mind that you have also only had two working days since your order, Mine usually take about a week to get here.

CiniO · 13-05-2013 1:10pm

xlight wrote: »

I will never buy from them again. I ordered a set of tyre from them last Wednesday and didn't receive any update from them and I have to call them today (the numbers on the website is useless and so is the email, no reply. And go on to their UK site and get UK number to call), The lady told me that they will dispatch today, I asked her the warehouse number to check what's the story, she told me she can't give me the number.... they are internal numbers. I am wondering how this is happening, why this is happening, sounds very very doggy to me from what I see so far. I am of course very disappointed to them. I should really go with camskill at first place. I am ordering from eiretyre because they stated they have the tyres I want "IN STOCK", looks like they don't and not giving me update up front until I called them.

Really angry now. :mad:

Avoid them if you can.

Did you look at their terms and conditions before purchasing?

In general we will deliver the tyres to you doorstep within 3 to 5 working days (please note that all delivery times are subject to stock availability). You will be notified by e-mail if we do not have your tyres in stock along with a date when we expect to have stock in again. When the goods are sent out, you will receive notification by e-mail. This e-mail will serve as your invoice and will also state the delivery date.

So in general tyres should arrive between today and next Wednesday, but it doesn't mean they can't arrive later.

aujopimur · 13-05-2013 1:11pm

Doggy tyres, is this a new brand?.

Cheensbo · 13-05-2013 1:12pm

Were you expecting a Sunday delivery or something?

There's nothing doDgy about eiretyres in my experience with them,

Think you need a little patience...

No need to slate a company that you haven't even had a bad experience with yet...

Alanstrainor · 13-05-2013 1:12pm

Yeah it seems like a bit of an over reaction. And expecting them to put you through to the warehouse is pretty laughable to be honest. What on earth you expected from that I just don't know.

CiniO · 13-05-2013 1:14pm

BTW - there's another big online tyre provider in Ireland http://www.oponeo.ie
Did anyone used it, as I was thinking about getting tyres from them, but would like to see some reviews first....

xlight · 13-05-2013 1:15pm

The things are I didn't get any update from them regarding my order whether if there is no stock or so. Just no information from them after order. Also seeing the payment not yet received in the order page and I asked them today, and told me that is confirmed last Thursday.

Worst service experience I had from online shopping so far. I am not willing to deal with those guy again.

I am ordering run-flats

Guy:Incognito · 13-05-2013 1:16pm

Thats fairly woof.

CiniO · 13-05-2013 1:18pm

xlight wrote: »

The things are I didn't get any update from them regarding my order whether if there is no stock or so. Just no information from them after order. Also seeing the payment not yet received in the order page and I asked them today, and told me that is confirmed last Thursday.

Worst service experience I had from online shopping so far. I am not willing to deal with those guy again.

I am ordering run-flats

Again look at that:

When the goods are sent out, you will receive notification by e-mail.

They will email you once tyres are sent.

Guy:Incognito · 13-05-2013 1:18pm

CiniO wrote: »

BTW - there's another big online tyre provider in Ireland http://www.oponeo.ie
Did anyone used it, as I was thinking about getting tyres from them, but would like to see some reviews first....

I was looking for a set of tyres for the landcruiser a few weeks back.openeo were a good bit dearer than eiretyres who were themselves dearer than camskill.

joujoujou · 13-05-2013 1:19pm

Did not try oponeo yet (well, not in Ireland), but reviews are mixed, especially in terms of payment options.

Camskill.co.uk is another one worth to be looked at - ordered from them recently. Paid on thursday, sent on friday, delivered on monday.

Also, had no problems with eiretyres either - usually tyres delivered in 5-6 working days.

xlight · 13-05-2013 1:19pm

Toyotafanboi wrote: »

how much cash are you saving over buying from a local tyre center?

or were they very specialist tyres you were looking for?

they don't have the tyre I want and quote the price well above what is on camskill and eiretyre. I know I am going to spend another 150 or so on fitting, balancing and alignment.

CiniO · 13-05-2013 1:20pm

Guy:Incognito wrote: »

I was looking for a set of tyres for the landcruiser a few weeks back.openeo were a good bit dearer than eiretyres who were themselves dearer than camskill.

Oh yes - pricing varies. Some tyres are cheaper on eiretyres, some are cheaper on camskill and some are cheaper on oponeo.
I'd wonder only how is the experience buying from them.

xlight · 13-05-2013 1:23pm

CJhaughey wrote: »

I have ordered 4 sets from them and have never had a problem.
Bear in mind that you have also only had two working days since your order, Mine usually take about a week to get here.

Do you get their update after your order placed?
When do you usually get the email from their warehouse after you placed the order?
Do you know the contact numbers on the website are useless? (I tried the two numbers, one free call number, one DE number)

xlight · 13-05-2013 1:26pm

CiniO wrote: »

Did you look at their terms and conditions before purchasing?

So in general tyres should arrive between today and next Wednesday, but it doesn't mean they can't arrive later.

I did, and I asked them last Thursday, and they told me they will send email to me once the tyres left warehouse. And when I bought the tyres, they are in stock as stated on their website. If they have issue with their stock, I am expecting they will send me an email regards the delay of delivery due to stock availabilities.

xlight · 13-05-2013 1:29pm

aujopimur wrote: »

Doggy tyres, is this a new brand?.

It's a new version released last year Hankook K117, camskill told me that they will not be available in UK until this summer or later. So I ordered from eiretyre.

CiniO · 13-05-2013 1:31pm

xlight wrote: »

I did, and I asked them last Thursday, and they told me they will send email to me once the tyres left warehouse. And when I bought the tyres, they are in stock as stated on their website. If they have issue with their stock, I am expecting they will send me an email regards the delay of delivery due to stock availabilities.

But what delay?
They clearly say it takes usually between 3 to 5 working days for your tyres to arrive?
Did you expect them to have tyres dispatched next morning?

xlight · 13-05-2013 1:33pm

Alanstrainor wrote: »

Yeah it seems like a bit of an over reaction. And expecting them to put you through to the warehouse is pretty laughable to be honest. What on earth you expected from that I just don't know.

What do you expect after your order is placed?

Yes, I am a bit over reacted as very angry about the service I had. Don't you expect them to dispatch the tyre the next day or two at the latest when it is IN STOCK and get an email from them if any delays caused?

Cheensbo · 13-05-2013 1:34pm

CiniO wrote: »

But what delay?
They clearly say it takes usually between 3 to 5 working days for your tyres to arrive?
Did you expect them to have tyres dispatched next morning?

This^^

Finding it very hard to figure out what your gripe is here OP...

What have eiretyres done/not done in order for you to be fuming?

CiniO · 13-05-2013 1:36pm

xlight wrote: »

What do you expect after your order is placed?

Yes, I am a bit over reacted as very angry about the service I had. Don't you expect them to dispatch the tyre the next day or two at the latest when it is IN STOCK and get an email from them if any delays caused?

If I buy something online and it says it usually takes 3 to 5 working days to arrive, then I just wait for 5 working days, and if item is not here by then, I usually start looking up why.

However it never happened with eiretyres. I thing I always got tyres from then within 5 days. I can't remember what confirmations I got from them

xlight · 13-05-2013 1:38pm

CiniO wrote: »

But what delay?
They clearly say it takes usually between 3 to 5 working days for your tyres to arrive?
Did you expect them to have tyres dispatched next morning?

I contacted them on Thursday morning last week as seeing the payment on the order page is "payment not yet received", they replied quite soon and saying that they confirmed the payment is successful and I will receive an email from the warehouse after the tyre left there.

From that email they sent, I am expecting the tyres will be ready on Thursday and dispatch on Thursday or Friday. (Again, when it is clearly said in stock, when do you expect them to be dispatched)

tossy · 13-05-2013 1:40pm

I'd say you were left pretty deflated after the whole experience.The wheels of these on line industries turn slowly. No rubber will be burnt in getting you any feedback. I'd say it would be a goodyear for them if they did get it right,but you are right to put pressure on them don't let them sidewall you at all. Fair play to you for starting this tread.

eh....

Seriously i think you are being a bit impatient.I haven't used Eiretyres in years but over the years i've probably order 2 or 3 sets from them and never had a problem.

Ronnie Beck · 13-05-2013 1:53pm

Ordered a set on a wednesday night there a while back. Arrived the following tuesday. Earlier then I expected considering they come from germany.

I your badly stuck for tyres on your car go down to the local shop.

Ronnie Beck · 13-05-2013 1:58pm

Didn't you get an email like containing this:

The invoice amount of EUR 159.20 will be charged to your credit card (Visa) as per your order instructions. If we have any problems in debiting the outstanding sum we will contact you in a separate mail.

Delivery date:
The items were sent out on 1.02.2013 and will probably arrive on 8.02.2013.

You can follow the progress of your package and view its current status online at any time of the day as soon as the tracking number has been entered into the system by the courier company.
Simply click on the link after the tracking number or copy and paste it into your Internet browser.

DPD-Parcel number(s):
013050274xxxxx

Thank you for your order.
The items remain our property until all outstanding payments have been settled in full. Our invoices are due for payment immediately.

NobodyImportant · 13-05-2013 2:02pm

I've ordere 4-5 sets of tyres over the last 8 years or so, never had an issue.

CJhaughey · 13-05-2013 2:07pm

xlight wrote: »

Do you get their update after your order placed?
When do you usually get the email from their warehouse after you placed the order?
Do you know the contact numbers on the website are useless? (I tried the two numbers, one free call number, one DE number)

yes, they usually send me a confirmation after order, then a dispatch email.
I never bothered calling them.
Even if you do get through to a warehouse what are you going to ask them?
Hi Its Xlight here, are my tyres ready?
They may not speak English or German for that matter, Tyres are picked off huge racks and wrapped and palletised.
They aren't set up to have personal interaction like your local tyre place.

CJhaughey · 13-05-2013 2:12pm

CiniO wrote: »

BTW - there's another big online tyre provider in Ireland http://www.oponeo.ie
Did anyone used it, as I was thinking about getting tyres from them, but would like to see some reviews first....

I got some moto tyres from them, great price and reasonable speed delivery.
Using Moneybookers/Skrill was a bit of hassle but bank transfer is no problem once you can use the right account number.
I'd use them again for sure.

xlight · 13-05-2013 2:17pm

OK, I have to conclude why I am putting up this thread:
1) The payment process is inconsistent (payment is confirmed but on the actual order page, it is 'payment not yet received', and still the same '...not yet received' now on the page)
2) IN STOCK items takes more than 2 days or more to dispatch (And I am not sure if they will send them today or not)
3) I didn't get email updates regards my order
4) The contact information they provided on website is useless
5) Put in a call back request but never get a call back from them
6) I sent an email this morning and did not receive their reply (They come back quite soon when I ask them to confirm my payment but not when I asking them the delivery, that's leaves a bad experience)

I just want to share my experience. if you need something urgent, do not order from eiretyre.

xlight · 13-05-2013 2:21pm

Ronnie Beck wrote: »

Didn't you get an email like containing this:

No, I didn't get this one yet, that why I called them emailed them to provide me a date. So at least I know if I need to push my NCT check to a later date when I am still able to change the date without paying a penalty.

Eiretyres

Comments