Nook Touch Simple eReader - €40 [Via Littlewoods]

pampootie

EuskalHerria wrote: »

To answer the previous posters question, if you are away, fastway will usually hold onto your parcel for 7 days and try delivering it 3 times before sending it back.

Brilliant, thanks. Think I'll give a buzz to the local office anyway just in case!

selephonic

Blackwell have finally cancelled my order from 30th April. If anyone has one to sell, I'd be grateful.

aperture_nuig

martineatworld wrote: »

Best place to currently order one? Wouldn't mind waiting a month or so.

Ordered off blackwells two weeks ago, and it was cancelled.

Anyone have an answer to this? Everywhere seems to be out of stock, afraid I missed the boat on this one

splish

sylvanb wrote: »

Why are Littlewoods selling these products if we can't purchase books etc.

As MurdyWurdy said, Nooks are compatible with books in ePub format. Some good sites with free ebooks in ePub format include feedbooks.com which have public domain and original books. Project Gutenburg is another good site for free ebooks.

Other sites which have ePub format ebooks include Easons, Kobo Books and Waterstones.

ALiasEX

Yes.

biebiebie

Yep no further update on my order since yesterday's dispatch.

Maybe they don't want to publish the around the world route the parcels take

iPhone.

Got me mitts on one yesterday, not for me but birthday pressie for someone else.

Have to say though having seen it first hand now I wouldn't mind one for myself, they're a lovely neat little reader.

Redsoxfan

Redsoxfan wrote: »

Anyone else order from Littlewoods on or after 6 May?

I ordered on 6 May, order was processed at warehouse on 7 May, Original/Latest Delivery 22 May.

I got a call from Littlewoods today to say that my order was delayed and would now be delivered on 31 May.

spongerobinson

anybody manage to order any magazines direct from the nook store using an irish card? i have been getting errors...no explanation as such, just failed orders! strange they would accept my irish card to buy the device, but don't seem to accept it for purchasing magazines!

chris85

Redsoxfan wrote: »

I got a call from Littlewoods today to say that my order was delayed and would now be delivered on 31 May.

I would be happy with that as long as it will be delivered by then. Hope this deal doesnt fall through. Order processed also on 7th May.

paultf

pissed wrote: »

Just cancelled my order with Flubit after more fake promises on delivery. I dont think I will be using them again. Just placed an order with Argos and down for delivery to Parcel Motel on the 17th.

I did the same with Flubit - I won't be using them again. I also have an order from Argos to be delivered to PM tomorrow hopefully.

Tracking says that it has been dispatched but it has been like that since I placed the order on 14/5.

I paid by Paypal. Has anyone got money taken from their a/c yet?

Has anyone got a Nook from Argos UK?

Doodah7

paultf wrote: »

Has anyone got a Nook from Argos UK?

Picked up the Glowlight version from Argos UK at the start of this sale. Ordered on a Wednesday, delivered to Parcel Motel in the North on the Friday and was ready for collection at 7am on the Saturday.

pissed

My nook is on the way . Finally on the third attempt. Blackwells :mad: , Flubit :mad: Argos.co.uk .

They forgot to add my name to Parcel Motel which delayed it by a day. As usual hats off to PM and got the call this morning so will have it this evening.

dancingqueen

Hmmm I have a "delivery date" of 22nd May and I'm dubious now that It'll even arrive after reading this thread!
Why didn't I see the argos.co.uk one before this? I'd have it now and be reading like a madwoman

Gonna ring Littlewoods now

dancingqueen

Well they are so unhelpful

Me: Hi there - I want to check XXX Order Number and the update please. The website tells me delivery is expected 22nd May however I have read of later dates online and there is no update on stock arrival etc.

Customer Service Man: Your expected delivery date is 22nd May

Me: Yes it is - I just told you that, can you tell me more information on stock arrivals or delayed deliveries

Customer Service Man: Your expected delivery date is 22nd May

Me: Sorry, but can you tell me ANY MORE information?

Customer Service Man: Your expected delivery date is 22nd May

Me: THANKS FOR NOTHING

donnacha

I think its already been mentioned here before but I really just don't get this thrashing of Flubit. Its the online retailers that are taking the orders from Flubit and then when they have no stock cancelling them. At least flubit have communicated with all those that placed orders.

For me the Blackwells crowd and Nook themselves have come out of this the worst - I tried to order from both within a day of the firesale and waited a heck of a long time to finally find out they were cancelling my orders. Littlewoods on the other hand who I ordered from days later actually came through.

P.S: if you do happen to know someone in the UK and they don't mind driving around for you it would appear John Lewis have some stock in their stores - though you could just be sending them on a wild goose chase: http://www.hotukdeals.com/deals/nook-ereader-29-00-john-lewis-instore-1553366

EuskalHerria

dancingqueen wrote: »

Well they are so unhelpful

Me: Hi there - I want to check XXX Order Number and the update please. The website tells me delivery is expected 22nd May however I have read of later dates online and there is no update on stock arrival etc.

Customer Service Man: Your expected delivery date is 22nd May

Me: Yes it is - I just told you that, can you tell me more information on stock arrivals or delayed deliveries

Customer Service Man: Your expected delivery date is 22nd May

Me: Sorry, but can you tell me ANY MORE information?

Customer Service Man: Your expected delivery date is 22nd May

Me: THANKS FOR NOTHING

The person you were speaking with, whoever it may have been, has no access to any further information other than the expected date of delivery.
That expected date of delivery is an estimate based on promises made by suppliers and expected time to get the items delivered to you.

The expected date of delivery is only an estimate. It can arrive sooner, later or even be cancelled due to suppliers not fulfilling their promises. Asking someone in a call centre, with basic information, the same question 3 times and expecting different answers seems odd to me.

dancingqueen

EuskalHerria wrote: »

The person you were speaking with, whoever it may have been, has no access to any further information other than the expected date of delivery.
That expected date of delivery is an estimate based on promises made by suppliers and expected time to get the items delivered to you.

The expected date of delivery is only an estimate. It can arrive sooner, later or even be cancelled due to suppliers not fulfilling their promises. Asking someone in a call centre, with basic information, the same question 3 times and expecting different answers seems odd to me.

Thanks for your opinion - when I ask a question, like "do you have additional information" it is a yes or no answer - not a "repeat the previous sentence" answer.

I just hate uninformed unhelpful robots - he could have said "No I do not, sorry about that"

EuskalHerria

dancingqueen wrote: »

Thanks for your opinion - when I ask a question, like "do you have additional information" it is a yes or no answer - not a "repeat the previous sentence" answer.

I just hate uninformed unhelpful robots - he could have said "No I do not, sorry about that"

None of my post was opinion. It was fact based, on the knowledge of the littlewoods systems.
If you feel strongly about how bad the call was, they're all recorded and complaints are taken very seriously.

The Sparrow

EuskalHerria wrote: »

The person you were speaking with, whoever it may have been, has no access to any further information other than the expected date of delivery.
That expected date of delivery is an estimate based on promises made by suppliers and expected time to get the items delivered to you.

The expected date of delivery is only an estimate. It can arrive sooner, later or even be cancelled due to suppliers not fulfilling their promises. Asking someone in a call centre, with basic information, the same question 3 times and expecting different answers seems odd to me.

Ah no come on... they never answered the poster's question! He already knew the expected delivery date and he quoted it to them. So for them to just respond with the same line three times when he was asking a completely different question is pretty bad.

I understand the point about it not necessarily being the fault of the person in the call centre who may be badly trained but that is a poor reflection on the company. It is just bad manners and customers should be entitled to expect more no matter who they are talking to in a company.

EuskalHerria

The Sparrow wrote: »

Ah no come on... they never answered the poster's question! He already knew the expected delivery date and he quoted it to them. So for them to just respond with the same line three times when he was asking a completely different question is pretty bad.

I understand the point about it not necessarily being the fault of the person in the call centre who may be badly trained but that is a poor reflection on the company. It is just bad manners and customers should be entitled to expect more no matter who they are talking to in a company.

Training for the job at littlewoods call centre is 6 weeks long. So they are very well trained relative to similar positions.

As I said, the information available upon logging onto your littlewoods account is essentially what the person at the call centre sees.
Also they sell thousands of items, it cannot be expected that they have information on every single item they are expecting from suppliers.

It's annoying to be told the same thing 3 times, but there was no further information to offer from the advisors perspective. Calling for out of stock information is not advised anyway. The tracking information on the personal log in of an account is as up to date as you will receive.

dancingqueen

I am a she BTW - the name might give that away

EuskalHerria you are a walking Littlewoods advertisement aren't you - 6 weeks training to have smart-assed responses from someone is not good enough. I only wanted further info. I didn't expect a rude little man to speak to me the way I was spoken to today. I understand that he may not have the information but I was not given any supposed "customer service" from this man.

iPhone.

All the rep had to do in fairness was to say he had no other information available, as that was the question he was asked to answer.

He was obviously being obnoxious, six weeks training or not and anyway, if you need training in civility it's a poor reflection on the calibre of person they are allowing into these positions in the first place IMHO.

The Sparrow

dancingqueen wrote: »

I am a she BTW - the name might give that away

My bad!

iPhone.

The Sparrow wrote: »

My bad!

:D:D Well not necessarily.... Freddie Mercury would have considered himself a dancing queen in more ways than one too you know :D:D

EuskalHerria

dancingqueen wrote: »

EuskalHerria you are a walking Littlewoods advertisement aren't you -

I'm not advertising the place at all. In fact I find it hard to believe so many choose their extortionate interest rates instead if saving for their items elsewhere.

Someone posting their side of a conversation, me letting them know the person they were speaking with had limited information and then recommending making a complaint if a recorded call if they feel strongly about their call.

I just think a thread like this is not going to resolve or change anything. A simple complaint can have anyone not doing their job properly spoken too. Or if they have done this before, fired.

EuskalHerria

iPhone. wrote: »

if you need training in civility it's a poor reflection on the calibre of person they are allowing into these positions in the first place IMHO.

I never mentioned it being training in civility. I also only mentioned the 6 weeks training as someone mentioned they must be badly trained. They aren't, but some people are just not good at the job. As said, if the person feels they got an inadequate response they can make a complaint. Once the call is listened to they will usually receive an apology from a manager an a discount on their order.

dancingqueen

EuskalHerria wrote: »

I'm not advertising the place at all. In fact I find it hard to believe so many choose their extortionate interest rates instead if saving for their items elsewhere.

Someone posting their side of a conversation, me letting them know the person they were speaking with had limited information and then recommending making a complaint if a recorded call if they feel strongly about their call.

I just think a thread like this is not going to resolve or change anything. A simple complaint can have anyone not doing their job properly spoken too. Or if they have done this before, fired.

I do understand . What I do not understand is the typical way of CS these days - you ask a question and you get some bull**** response

Example: why have you not released a new Limited Edition something

Answer: WE HAVE SO MANY EXCITING THINGS COMING UP THIS YEAR

not what I asked.

EuskalHerria

dancingqueen wrote: »

Answer: WE HAVE SO MANY EXCITING THINGS COMING UP THIS YEAR

not what I asked.

If that was a phonecall I can't understand anyone saying those words. If it was an email then I imagine you received a slightly changed template.

dancingqueen

EuskalHerria wrote: »

If that was a phonecall I can't understand anyone saying those words. If it was an email then I imagine you received a slightly changed template.

As I wrote above, that is an example. You saw the conversation I had with this guy in my earlier post. I don't understand how Customer Service people are not tested on their skills before they're put onto phones to speak with real people. It's shocking.