remote viewing help please

tiny timy

hi, I recently installed a 4 channel dvr system. works perfect on the home network with all devices,I can see all images. its when I try from a different network I get nowhere. I have added a hostname,port forwarded,everything. but I still get nothing remotely. my setup is I am using a meteor hotspot e5832 which sends wifi to a netgear repeater which connects to dvr via ethernet. anyone any ideas please as im pulling my hair out at this rate. Thanks

Diggerdunne

Turn off your firewall and see if it works then...
If so then gradually turn it back on to low or medium, different routers dont like certain level of firewalls...
Also do a port checker to make sure the ports are open as they are not being used on your home network...
The main reason people cant remote view isd that firewall is too high and ports are not open...Also does the dvr have a static ip or are you using dnynamic dns??

tiny timy

thanks for reply digger,I tried with no firewall but it made no difference.I have a static ip address.the three ports that the manual sid to open are al open,88,15961,9000. I just cant unserstand why it wont work remotely

Diggerdunne

and have you tested that the ports are actually open??

tiny timy

yep, getting all clear from canyouseeme.org

Bruthal

tiny timy wrote: »

yep, getting all clear from canyouseeme.org

Are you specifying the port number at the end of your internet ip address when trying to connect from remote location

made up ip address below, with port on the end, for example
89.100.100.100:9000

tiny timy

Hi Bruthal,

Yeah i tried that and nothing. Media port on dvr is 9000, web port is 88, mobile port is 15961. Tried them all but to no avail. Do you think any other ports should be open?

Diggerdunne

what did ya open the ports on? I think the problem is the wifi hotspot thing not forwarding onto the netgear... What did ya drop the firewall on? I'm not too familair with them hotspots... Do they have a firewall or ports on them???
Maybe someone else here can answer that for ya...

tiny timy

Diggerdunne wrote: »

what did ya open the ports on? I think the problem is the wifi hotspot thing not forwarding onto the netgear... What did ya drop the firewall on? I'm not too familair with them hotspots... Do they have a firewall or ports on them???
Maybe someone else here can answer that for ya...

The hotspot has the options to drop the firewall and port forward. The netgear is just a repeater and it doesnt appear to have anything like a firewall or port forward option.

Bruthal

tiny timy wrote: »

Hi Bruthal,

Yeah i tried that and nothing. Media port on dvr is 9000, web port is 88, mobile port is 15961. Tried them all but to no avail. Do you think any other ports should be open?

You could temporarily open all ports by setting the router in dmz, and see if that works. If it does, you will know its a port problem.

It is possibly either a firewall, a port problem, or port forwarding is not done properly, if you can view inside the network.

Did you port forward each port in both udp and tcp? And obviously to the correct pc is assumed. Computer stuff can drive ye mad at times.

tiny timy

Bruthal wrote: »

You could temporarily open all ports by setting the router in dmz, and see if that works. If it does, you will know its a port problem.

It is possibly either a firewall, a port problem, or port forwarding is not done properly, if you can view inside the network.

Did you port forward each port in both udp and tcp? And obviously to the correct pc is assumed. Computer stuff can drive ye mad at times.

The DVR is 192.168.0.135, i have all the relevant ports linked to that. Each port is forwarded in both udp and tcp as per booklet guidelines. I tried the dmz function but it made no difference and when i went to check if ports were open i was told "no route to host", what does that mean?

Bruthal

Diggerdunne wrote: »

what did ya open the ports on? I think the problem is the wifi hotspot thing not forwarding onto the netgear... What did ya drop the firewall on? I'm not too familair with them hotspots... Do they have a firewall or ports on them???
Maybe someone else here can answer that for ya...

Yea id be the same myself. I was messing around with having a live webcam in the house a few weeks ago, to view when out. Had it going on website so it worked fine.

tiny timy

Might be the hotspot but i rang my isp and they said there should be no problem with it. I also have a Dovado UMR but it's the same thing with that

Diggerdunne

how are you trying to access it remotely?
What app are u using or what ya doing????

tiny timy

trying from a friends house and also the specified app in the booklet "KMEye". The thing about it is, it worked for about a day initally and then it just stopped. Will i PM you my dns to see if it comes up for you?

Bruthal

tiny timy wrote: »

The DVR is 192.168.0.135, i have all the relevant ports linked to that. Each port is forwarded in both udp and tcp as per booklet guidelines. I tried the dmz function but it made no difference and when i went to check if ports were open i was told "no route to host", what does that mean?

It means no access to the host, in this case the dvr address. If dmz didnt work, its unlikely to be a closed port problem.

It could be settings on the DVR itself maybe.

I know when I setup the webcam as a test, I used yawcam as the streamer software, and embedded its web page output into a page on my own site.

Took a lot of messing around to get it right.

It could possibly be a firewall alright. Have you got the windows firewall switched off as well?

Bruthal

tiny timy wrote: »

trying from a friends house and also the specified app in the booklet "KMEye". The thing about it is, it worked for about a day initally and then it just stopped. Will i PM you my dns to see if it comes up for you?

Yea try that and I can check as well.

Cant be much wrong if you had it working. Check the network address of the PVR has remained static.

tiny timy

Pm sent, have to head away for 20 mins, but i'll be back asap

tiny timy

any joy Bruthal?

Bruthal

tiny timy wrote: »

any joy Bruthal?

When I tried the 88 port, it says download netdvrplugin, so it must be trying to connect to it anyway. The dvr plugin wont install though

tiny timy

Thats sounds promising, Are you trying it on Internet Explorer?

Bruthal

tiny timy wrote: »

Thats sounds promising, Are you trying it on Internet Explorer?

No im using chrome.

***.***.**.**:88 is exactly what i am putting in address bar, numbers instead of stars of course.

For some reason the netpvr plugin thing wont download and installl properly.

tiny timy

o right, i think IE is the only one it works on

Bruthal

tiny timy wrote: »

o right, i think IE is the only one it works on

I have a view of a back garden and 2 cars:)

tiny timy

Bruthal, your a legend. fair play to ya!!!!!!!!!!!!! red and grey car at the front and fence and diesel tank at the back?What did you type into the url?

Bruthal

tiny timy wrote: »

red and grey car at the front and fence and diesel tank at the back?What did you type into the url?

Yes a black tank in the back garden with the wall to the left and another square item between tank and wall, red car left and grey car right, in front garden.

I typed in your 4 number ip so as a made up example

100.100.50.50:88

Exactly as above except with the correct numbers, with : between the last ip address number, and the 88.

It worked in internet explorer which asked me to install the netdvrexe.plugin too, but it worked there.

Maybe the problem is at the friends pc you are using to try it?

tiny timy

AW your a legend, just rang my mate and he said he was using firefox, that explains that. Thanks again for all, could be back onto you again though as i still cannot get it to logon through my android?AAGGGHHHH!!!!!

Bruthal

tiny timy wrote: »

AW your a legend, just rang my mate and he said he was using firefox, that explains that. Thanks again for all, could be back onto you again though as i still cannot get it to logon through my android?AAGGGHHHH!!!!!

No bother. It likely is the firefox. When I tested out the web cam for live viewing on my web page, it wouldnt work with internet explorer, but fine with chrome.

fred funk }{

If you install the plug-in on Chrome you'll need to close Chrome and reopen it in order for it to work.

Bruthal

fred funk }{ wrote: »

If you install the plug-in on Chrome you'll need to close Chrome and reopen it in order for it to work.

The installer itself wouldnt work. Worked first go in explorer.

tiny timy

weird,can access viewing on my android through any wifi but not through 3g on my android,any suggestions?

Diggerdunne

maybe the software is not 3g enabled..It might be wifi only....

tiny timy

sorted digger,changed from the free version to the pro and its working,even though the free said it works on mobile data. thanks for the help

Bruthal

tiny timy wrote: »

sorted digger,changed from the free version to the pro and its working,even though the free said it works on mobile data. thanks for the help

Dont forget some passwords on your login.

shebzie

Hi all looking for some hep setting up meye on android to view my cameras at home i put in ip and port from my dvr and it ses conecting failed i tried reboot still no joy i can conect from laptop no problem but not android please help

hallo dare

shebzie wrote: »

Hi all looking for some hep setting up meye on android to view my cameras at home i put in ip and port from my dvr and it ses conecting failed i tried reboot still no joy i can conect from laptop no problem but not android please help

Port for viewing on android is 15961, have you this set on your Android?