Cancel UPC to open new contract to avail of offers!

Hey guys, first time poster here.

My current contract with UPC expires at the end of the month. Now I was on the phone with them today, and they basically said that I can have an upgrade to 50mb (i'm on 30) for an extra 3 euro a month. In doing so I would enter into another 12 month contract. On their website, it states that NEW customers can avail of 4 months half price.

On their website, it states that new customers can avail of 4 months half price. My question is, would it be feasible/cost effective to cancel my current contract (when it expires, to avoid cancellation fees) and then make a new one to avail of these offers.

It may be a pipe dream, but if it saves a few bob, why not like!

StaticNoise

If you were EVER a customer to UPC, Sky, Magnet, or otherwise, you're not entitled to 'new contract' status if you return.

Call Customer Care, ask for the Loyalty Department, and trust me: you won't want to leave.

Morf

StaticNoise wrote: »

Call Customer Care, ask for the Loyalty Department, and trust me: you won't want to leave.

Say "I'm thinking of leaving UPC". It seems Customer Care HAVE to hear this before they'll transfer you. Then haggle and see how much you can get off them. The more you're spending at the moment the more they'll be willing to give you.

StaticNoise

Exactly this. From haggling:

1 x UPC HD+,
1 x UPC+ in another,
Max TV Pack (All channels)
HD Content
Unlimited Anytime World Calls
100Mb Broadband

Runs at €54.50 a month if I recall correctly.
Massive, massive saving.

blindsider

StaticNoise wrote: »

Exactly this. From haggling:

1 x UPC HD+,
1 x UPC+ in another,
Max TV Pack (All channels)
HD Content
Unlimited Anytime World Calls
100Mb Broadband

Runs at €54.50 a month if I recall correctly.
Massive, massive saving.

Really??? Are you sure of the all-in price? I don't doubt you at all, but that's a much better deal than I'm getting - hence my question.

I'm not shy about haggling either!;)

I've got UPC+ HD (x1)
Max TV
50Mb Wireless bb
Phone with off-peak free calls (Freetime World)

Paying €68 (varies slightly with the odd chargeable phone-call)

On my bill it shows loyalty discounts etc of €31.

I might have to get back on to them - esp. as I might add another box to the package in the next few months.....

forzacalcio

Have

Max TV
Multiroom
HD
25mb BB

€60 per month! Not bad really

maximoose

1 x UPC HD+,
1 x UPC+ in another,
Max TV Pack (All channels)
HD Content
Unlimited Anytime World Calls
100Mb Broadband

:eek:

I should really ring to haggle

wandatowell

StaticNoise wrote: »

Exactly this. From haggling:

1 x UPC HD+,
1 x UPC+ in another,
Max TV Pack (All channels)
HD Content
Unlimited Anytime World Calls
100Mb Broadband

Runs at €54.50 a month if I recall correctly.
Massive, massive saving.

8MB package with Eircom €45 a month

blackplum123

maximoose wrote: »

:eek:

I should really ring to haggle

I have the same package, I wonder what kind of deal we could get on this package. 100 approx is steep every month

maximoose

At the moment I have 25mb broadband, standard UPC box with digital value TV and paying €51 p/m IIRC

Going to ring this evening and see how I get on. Specifically ask for the Loyalty Department?

RUSTEDCORE

karlosdelteq wrote: »

Hey guys, first time poster here.

My current contract with UPC expires at the end of the month. Now I was on the phone with them today, and they basically said that I can have an upgrade to 50mb (i'm on 30) for an extra 3 euro a month. In doing so I would enter into another 12 month contract. On their website, it states that NEW customers can avail of 4 months half price.

On their website, it states that new customers can avail of 4 months half price. My question is, would it be feasible/cost effective to cancel my current contract (when it expires, to avoid cancellation fees) and then make a new one to avail of these offers.

It may be a pipe dream, but if it saves a few bob, why not like!

`
You need to give a month notice

If you try to reopen the account in your name it will require a reconnection fee.
Cancel it and give a different name and you scheme will work

forzacalcio

maximoose wrote: »

At the moment I have 25mb broadband, standard UPC box with digital value TV and paying €51 p/m IIRC

Going to ring this evening and see how I get on. Specifically ask for the Loyalty Department?

They should offer you HD or at least Multiroom for free!

maximoose

maximoose wrote: »

At the moment I have 25mb broadband, standard UPC box with digital value TV and paying €51 p/m IIRC

Going to ring this evening and see how I get on. Specifically ask for the Loyalty Department?

OK, I rang and got put through to loyalty dept as I said we were planning to cancel and switch to sky. Was basically offered sweet FA.. was offered to move up to the max TV plan and 50mb broadband for €70 p/m (this was after throwing in the "Im a customer for over 5 years now, is there no discount at all?" card and getting a few quid reduction) but would also have to pay €25 for the new box.

So that's €4 cheaper than what the advertised current package offer of €74 a month for max TV, phone and 50mb bb. BUT new customers get 4 months half price. Loyalty me hole!

Cheers for the responses all.

I've never been one for haggling, but with the offers that are floating around here, I think I will have to give it a shot. I'm only with them a year, but I would be as loyal as a labrador for those packages.

RUSTEDCORE

karlosdelteq wrote: »

Cheers for the responses all.

I've never been one for haggling, but with the offers that are floating around here, I think I will have to give it a shot. I'm only with them a year, but I would be as loyal as a labrador for those packages.

when you ask for loyalty department they will ask what its about first
If its technical they wont transfer you

RUSTEDCORE

RUSTEDCORE wrote: »

when you ask for loyalty department they will ask what its about first
If its technical they wont transfer you

So I should just say i'm thinking about leaving?

forzacalcio

If you call and you dont get a good deal say youll call back and think about it, the next person may give you a better offer. Dont say you are thinking of leaving, say you want to cancel as Sky and Eircom are giving a better package over all etc etc! Bull**** them!

Nelbert

StaticNoise wrote: »

Exactly this. From haggling:

1 x UPC HD+,
1 x UPC+ in another,
Max TV Pack (All channels)
HD Content
Unlimited Anytime World Calls
100Mb Broadband

Runs at €54.50 a month if I recall correctly.
Massive, massive saving.

Are you really getting all that for 54.50?

Considering I paid 180 for install last year they may reduce my spend right down.

For anyone trying to haggle, customer acquisition cost is 0 for them to retain you're business for a further 12 months.

I've HD+ Max, 25mb BB, Phone and multiroom along with Sky Sports. Expect to get an extra multiroom and sports in HD for less than 100 judging by you're pricing!

houseinthesun

On the phone with UPC, told them I want to cancel, they passed me through to the loyalty department, currently paying ~€80 month for world Phone, 30M broadband, Max Tv + multiroom.
Got an upgrade to HD with new HD box, 50M broadband and price reduced to€67.50, so happy out.
Thanks guys!:D

Aciu

houseinthesun wrote: »

On the phone with UPC, told them I want to cancel, they passed me through to the loyalty department, currently paying ~€80 month for world Phone, 30M broadband, Max Tv + multiroom.
Got an upgrade to HD with new HD box, 50M broadband and price reduced to€67.50, so happy out.
Thanks guys!:D

Not a bad deal at all, how long you are with upc?

houseinthesun

Aciu wrote: »

Not a bad deal at all, how long you are with upc?

18 months I think, he also offered me sky sports package for an extra €25 but I find with their new broadband speeds I can watch almost everything online anyway, so I'll wait and see before upgrading to sky sports.

Revilino

I was on-
Digital Select Extra TV
− Fibre Power Broadband 30Mb
− Digital+ HD
− Sky Sports

It had been costing me 88euro for 12months, but at the end of contract in August UPC increased the price to 98euro and then this month the price was again increased to 103euro.

I rang customer support today, eventually got onto a lady in customer loyalty and pretty much straight away she offered to let me keep my current package for 78euro. Also, she said she would send me out a new router that would allow my broadband speed to increase to 50Mb.

TBH, if they hadn't changed the billed price i wouldn't have rang them! They would have saved themselves 10 bucks a month and the price of a new router!

kooga

Revilino wrote: »

I was on-
Digital Select Extra TV
− Fibre Power Broadband 30Mb
− Digital+ HD
− Sky Sports

It had been costing me 88euro for 12months, but at the end of contract in August UPC increased the price to 98euro and then this month the price was again increased to 103euro.

I rang customer support today, eventually got onto a lady in customer loyalty and pretty much straight away she offered to let me keep my current package for 78euro. Also, she said she would send me out a new router that would allow my broadband speed to increase to 50Mb.

TBH, if they hadn't changed the billed price i wouldn't have rang them! They would have saved themselves 10 bucks a month and the price of a new router!

note the date and this time next year ring them and give in your 30 days notice and let them chase you.

Tangatagamadda Chaddabinga Bonga Bungo

I'm with UPC for about 5 years and it's only in the last 2 I started paying attention to how much I was paying them. I have always kept my bills just never read them.

The prices just kept creeping up so I decided to leave (genuinely) and that's when they put me through to loyalty.

Currently have;

30mb
Value Tv
Setanta Pack

63 euro.

I love their broadband but find their constant price increases infuriating because it's just another thing I need to concentrate on and I'm bone ass lazy. I told them after their last increase if they do it again I'll leave no matter what they offer me to stay.

What pisses me off the most about their constant price increases is that I'll ring and say I'll leave and get a bit off my bill but say my dad who just doesn't want the hassle of ringing up and 'complaining' as he thinks their broadband is 'fantastic', to some extent effectively subsidies me by paying the price increases.

kooga

Tangatagamadda Chaddabinga Bonga Bungo wrote: »

I'm with UPC for about 5 years and it's only in the last 2 I started paying attention to how much I was paying them. I have always kept my bills just never read them.

The prices just kept creeping up so I decided to leave (genuinely) and that's when they put me through to loyalty.

Currently have;

30mb
Value Tv
Setanta Pack

63 euro.

I love their broadband but find their constant price increases infuriating because it's just another thing I need to concentrate on and I'm bone ass lazy. I told them after their last increase if they do it again I'll leave no matter what they offer me to stay.

What pisses me off the most about their constant price increases is that I'll ring and say I'll leave and get a bit off my bill but say my dad who just doesn't want the hassle of ringing up and 'complaining' as he thinks their broadband is 'fantastic', to some extent effectively subsidies me by paying the price increases.

re your dad........get him to ring upc and tell them to put you on as an authorised person on the account....then you can negotiate with them.

Anyway how did you get on with customer loyalty?

M

RQ2013

kooga wrote: »

re your dad........get him to ring upc and tell them to put you on as an authorised person on the account....then you can negotiate with them.

Anyway how did you get on with customer loyalty?

M

Asked this on another thread but got no replies - has anyone managed to get any loyalty offers whilst they have the Horizon box. I'm out of contract and my loyalty discounts expired the other day. Bill has jumped up quite a bit. Rang up and got through to the loyalty team but was told they can't offer any discounts as I have a Horizon box. Am considering sending the cancel email today but just wanted to hear if anyone has received any recent offers while on Horizon.

kooga

RQ2013 wrote: »

Asked this on another thread but got no replies - has anyone managed to get any loyalty offers whilst they have the Horizon box. I'm out of contract and my loyalty discounts expired the other day. Bill has jumped up quite a bit. Rang up and got through to the loyalty team but was told they can't offer any discounts as I have a Horizon box. Am considering sending the cancel email today but just wanted to hear if anyone has received any recent offers while on Horizon.

send off the email.............you have 30 days to wait and see if they contact you. nothing to lose.

Tangatagamadda Chaddabinga Bonga Bungo

kooga wrote: »

re your dad........get him to ring upc and tell them to put you on as an authorised person on the account....then you can negotiate with them.

Anyway how did you get on with customer loyalty?

M

I've said it to him about 7 or 8 times and he says it's fine for now. I rang up Sky on his behalf last month, pretended to be him and got a 25% discount discount from loyalty straight off the bat, might have been able to push for more but I couldn't follow through with any threats as it's not my account and he loves Sky. I reckon he's a customer for maybe 10 years with Sky and he was paying over 100 a month so I think he almost sort of 'earned' the discount, that's why it was so easy I guess.

Just checked my UPC bill there and there's a '5 euro loyalty discount' down at the end of it. If I take away the Setanta Pack which is 16 my bill is 45.75. Copy and paste time.

Digital Plus Subscription 21/09/13−20/10/13 0.00 23.0%
Cable Digital Value 21/09/13−20/10/13 13.82 23.0% 17.00
Setanta Plus 21/09/13−20/10/13 13.01 23.0% 16.00
Total for UPC Digital 26.83 33.00
INTERNET
Fibre Power Broadband 30Mb 21/09/13−20/10/13 24.39 23.0% 30.00
Total for Internet 24.39 30.00
Total for Subscriptions 63.00
OTHER CHARGES
Payment Administration Fee 1 20/09/13 3.05 23.0% 3.75
Total for Other charges 3.75

Loyalty Offer 5 euro Discount off Fibre PowerBroadband 1 21/09/13−20/10/13 −4.07 23.0% −5.01

Basically my bill is 63, but take away Setanta Pack and it's 47
+ Admin Fee 3.75 = 50.75 - Loyality 5 = 45.75

45.75 is fairly decent for basic tv pack and internet.

Sorry for the long post, hope it might give other people an idea.

Tangatagamadda Chaddabinga Bonga Bungo

RQ2013 wrote: »

Asked this on another thread but got no replies - has anyone managed to get any loyalty offers whilst they have the Horizon box. I'm out of contract and my loyalty discounts expired the other day. Bill has jumped up quite a bit. Rang up and got through to the loyalty team but was told they can't offer any discounts as I have a Horizon box. Am considering sending the cancel email today but just wanted to hear if anyone has received any recent offers while on Horizon.

I thought they only started selling Horizon boxes relatively recently (last 3 or 4 months?) so how can you be out of contract as any time you 'upgrade' your service or receive new equipment from UPC you are automatically signing up to a new contract. This is what I thought.

I think they're less likely to offer discounts on a new product (horizon) than on other services anyway as they probably want it to be seen as a 'premium' product/service.

If you're out of contract then maybe you could send them an email saying you hear that Sky are doing quite a good 'triple play' deal currently and you're thinking of joining them now. The thing is you have to be willing to actually follow through with any 'threats' of leaving so be prepared. Plenty of people actually do end up leaving like this.

kooga

Tangatagamadda Chaddabinga Bonga Bungo wrote: »

I've said it to him about 7 or 8 times and he says it's fine for now. I rang up Sky on his behalf last month, pretended to be him and got a 25% discount discount from loyalty straight off the bat, might have been able to push for more but I couldn't follow through with any threats as it's not my account and he loves Sky. I reckon he's a customer for maybe 10 years with Sky and he was paying over 100 a month so I think he almost sort of 'earned' the discount, that's why it was so easy I guess.

Just checked my UPC bill there and there's a '5 euro loyalty discount' down at the end of it. If I take away the Setanta Pack which is 16 my bill is 45.75. Copy and paste time.

Digital Plus Subscription 21/09/13−20/10/13 0.00 23.0%
Cable Digital Value 21/09/13−20/10/13 13.82 23.0% 17.00
Setanta Plus 21/09/13−20/10/13 13.01 23.0% 16.00
Total for UPC Digital 26.83 33.00
INTERNET
Fibre Power Broadband 30Mb 21/09/13−20/10/13 24.39 23.0% 30.00
Total for Internet 24.39 30.00
Total for Subscriptions 63.00
OTHER CHARGES
Payment Administration Fee 1 20/09/13 3.05 23.0% 3.75
Total for Other charges 3.75

Loyalty Offer 5 euro Discount off Fibre PowerBroadband 1 21/09/13−20/10/13 −4.07 23.0% −5.01

Basically my bill is 63, but take away Setanta Pack and it's 47
+ Admin Fee 3.75 = 50.75 - Loyality 5 = 45.75

45.75 is fairly decent for basic tv pack and internet.

Sorry for the long post, hope it might give other people an idea.

that non direct debit admin fee is a killer at 3.75 when i was with upc i used to get bimonthly bills so had that fee 3.75 x 6 over the year rather than x 12. its to force you to sign up DD.

tv package wise that €17 a month is the lowest around and is only giving to existing customers plus setanta. I have my dad on that package at €33. so overall its good.

But if you are out of contract play hardball..............one year when i was a subscriber i got the 3.75 over a year refunded as a credit.

fergie087

Thanks for info guys I will ring upc 's Loyalty department tomorrow and haggle as I.ve been with Chorus /upc since 2003

kooga

fergie087 wrote: »

Thanks for info guys I will ring upc 's Loyalty department tomorrow and haggle as I.ve been with Chorus /upc since 2003

if you are happy with what they offer you take it, if not say no thanks and give 30days your notice. They will come back to you!!

RQ2013

Tangatagamadda Chaddabinga Bonga Bungo wrote: »

I thought they only started selling Horizon boxes relatively recently (last 3 or 4 months?) so how can you be out of contract as any time you 'upgrade' your service or receive new equipment from UPC you are automatically signing up to a new contract. This is what I thought.

I think they're less likely to offer discounts on a new product (horizon) than on other services anyway as they probably want it to be seen as a 'premium' product/service.

If you're out of contract then maybe you could send them an email saying you hear that Sky are doing quite a good 'triple play' deal currently and you're thinking of joining them now. The thing is you have to be willing to actually follow through with any 'threats' of leaving so be prepared. Plenty of people actually do end up leaving like this.

I actually have the horizon box about 7 months as I was part of the trial. Signing up for the trial didn't extend my contract (at least i don't think it did) and my discounts were carried over from last year and only expired the other day.

Yeah think i'm going to have to make a call on it and just cancel and see what happens

fat bloke

Just came across this thread on a google search.

I was in the horizon trial, and I received a letter there with an "extraordinary offer" "handpicked" for me. It's 80 quid a month for max tv, 150meg BB and some phone package.
So I checked UPC.ie and it's not an offer, it's just "the price". If I was a new customer I'd have that for 50 quid a month for 6 months and then 80 quid thereafter.

What a jip.

patrickc

I am well happy with my latest deal with UPC. I was on the horizon trial and got that email about the trial ending and to change to the €80 a month pack. I rang and gave out about their horizon wireless and recordings being poor etc etc and asked to cancel the tv.

in the end I got a technician out yesterday he de consolidated the modem from the horizon box and installed a separate modem, have 150mb broadband, the max tv package and phone and all in for €66.25 per month.

it pays to complain.

fryup

i cancelled upc (mmds) about 2 months back...do they take away the aerial & box??

kooga

fryup wrote: »

i cancelled upc (mmds) about 2 months back...do they take away the aerial & box??

Are yo sure you cancelled? I'm surprsied thay haven't looked for the box?

as in my case within days of cancelling MDS they rang to arrange a mutual time for collection of the box and remote control.

I questioned whether they will take the aerial and i was told yes, however when they rang, that is a day before to arrange taking it down, it didn't suit me and i never heard anything bank nor have i pursued it.

Tree Scape

I was out of contract before f I particpated in the Horizon Trail over the summer, does anyone know did I technically renew my contract?
On Horizon essential now and they're offering via email a new 73€ package-but am i still out of contract with them?

RQ2013

I would think that you are still out of contract. I can recall other posts when the trial started saying that going on the trial etc did not tie you into a new contract so don't know why it would with you.

On a side note - does anyone know if you go ahead and send the cancel mail to UPC will they contact you with offers to stay. I know Sky will but haven't heard anyone saying the same thing about UPC

gavmcg92

Just came across this thread now. UPC are just about to start work around the house. Due to some new safety policy they can no longer walk across the roof of our garage and so they need to move the box yoke to the side of the garage. We're on the end of the road so we have the box for the rest of the street.

Currently we get a 'half basic concession' of 10 euro, which goes right back to the days when Chorus/NTL originally put up the box on the side of the house.

We're currently on
− Digital+
− Digital Max TV
− Analogue TV
− Multiroom Viewing
− Home Phone - Anytime World
− Home Phone
− Fibre Power Broadband 50Mb
and we pay about 90 euro a month (pre concession and before telephone usage is added on)

Long story short, do you think I'll get anything if I ask for my concession to reviewed with this change in where the box is going?

patrickc

patrickc wrote: »

I am well happy with my latest deal with UPC. I was on the horizon trial and got that email about the trial ending and to change to the €80 a month pack. I rang and gave out about their horizon wireless and recordings being poor etc etc and asked to cancel the tv.

in the end I got a technician out yesterday he de consolidated the modem from the horizon box and installed a separate modem, have 150mb broadband, the max tv package and phone and all in for €66.25 per month.

it pays to complain.

be warned my last two bills didnt reflect the above offer I rang them and they had no notice of it on their system. they claimed to listen back to the recordings but said they have the bit about deconsolidating the modem but nothing about the price change.
watch your bills closely

jazzy cian

karlosdelteq wrote: »

Hey guys, first time poster here.

My current contract with UPC expires at the end of the month. Now I was on the phone with them today, and they basically said that I can have an upgrade to 50mb (i'm on 30) for an extra 3 euro a month. In doing so I would enter into another 12 month contract. On their website, it states that NEW customers can avail of 4 months half price.

On their website, it states that new customers can avail of 4 months half price. My question is, would it be feasible/cost effective to cancel my current contract (when it expires, to avoid cancellation fees) and then make a new one to avail of these offers.

It may be a pipe dream, but if it saves a few bob, why not like!

Don't know if you know this but if you ring them and say you're moving to somewhere they don't have coverage then they will cancel it for you without fees. For example I know they don't have coverage in Bremore Meadows, Hamlet Lane, Balbriggan. They can't install it there for some reason or another. Then get a new account for your address in someone else's name.

jazzy cian

karlosdelteq wrote: »

Hey guys, first time poster here.

My current contract with UPC expires at the end of the month. Now I was on the phone with them today, and they basically said that I can have an upgrade to 50mb (i'm on 30) for an extra 3 euro a month. In doing so I would enter into another 12 month contract. On their website, it states that NEW customers can avail of 4 months half price.

On their website, it states that new customers can avail of 4 months half price. My question is, would it be feasible/cost effective to cancel my current contract (when it expires, to avoid cancellation fees) and then make a new one to avail of these offers.

It may be a pipe dream, but if it saves a few bob, why not like!

Don't know if you know this but if you ring them and say you're moving to somewhere they don't have coverage then they will cancel it for you without fees. For example I know they don't have coverage in Bremore Meadows, Hamlet Lane, Balbriggan. They can't install it there for some reason or another. Then get a new account for your address in someone else's name.