TD Direct Investing issues

Mort5000

Can anyone recommend any alternatives to TD Direct Investing?

I've had a number of issues with this company and would be interested to hear about anyone else's experience, or any recommended alternatives.

Issue 1: initiated a stock transfer in from another broker, in October, and it still hasn't been completed. They simply keep stating that their transfers department is overloaded. Actually, to be fair, it is half complete. The shares are still showing in the original broker's account, and some are showing in the TD account. Great.

Issue 2: website is incapable of properly dealing with multiple currencies. Shares bought in EUR incorrectly show GBP values in the valuation section.

Issue 3: latest layout no longer displays any EUR shares, and only shows UK markets.

Issue 4: account summary includes cash portion in the total valuation, so if I show my total in GBP it includes the same cash as shown when I show my total in EUR.

I have phoned for support and emailed, but the issues still remain.

Anyone else having issues?

venividi

Mort5000 wrote: »

Can anyone recommend any alternatives to TD Direct Investing?

I've had a number of issues with this company and would be interested to hear about anyone else's experience, or any recommended alternatives.

Issue 1: initiated a stock transfer in from another broker, in October, and it still hasn't been completed. They simply keep stating that their transfers department is overloaded. Actually, to be fair, it is half complete. The shares are still showing in the original broker's account, and some are showing in the TD account. Great.

Issue 2: website is incapable of properly dealing with multiple currencies. Shares bought in EUR incorrectly show GBP values in the valuation section.

Issue 3: latest layout no longer displays any EUR shares, and only shows UK markets.

Issue 4: account summary includes cash portion in the total valuation, so if I show my total in GBP it includes the same cash as shown when I show my total in EUR.

I have phoned for support and emailed, but the issues still remain.

Anyone else having issues?

http://www.askaboutmoney.com/showthread.php?t=133894.
I wouldn't hold your breath on the multi currency issues. They have been "working" on it for over 2 years. Still with them however cos they are cheap. I use free portfolio service on iii to track holdings

liamjames1

any update on this? Are you still using or have you moved?

mix_up

venividi wrote: »

http://www.askaboutmoney.com/showthread.php?t=133894.
I wouldn't hold your breath on the multi currency issues. They have been "working" on it for over 2 years. Still with them however cos they are cheap. I use free portfolio service on iii to track holdings

they are indeed cheap , 15 euro for regular trades , the irish brokers are far more expensive

on the downside , their uk stock listed platform has been out of whack for years , im in the green with glaxosmithkline yet my screen tells me im down several grand , the system malfunctions in smaller ways every so often too

they appear to have cut staff of late , your waiting a minimum of ten minutes to get to speak to anyone

i wont be leaving them however , their good value

Mort5000

I'm still with TD, but still looking around.

DavySelect appear to be offering trades at (from) 14.99 per trade, so I'm having a look around there.

whysomoody

Mort5000 wrote: »

I'm still with TD, but still looking around.

DavySelect appear to be offering trades at (from) 14.99 per trade, so I'm having a look around there.

perhaps you might post about how you got on there as I'd be curious to hear too.

Finfax80

Any update on Davys experience?

banie01

The multiple currencies issue has been dragging on without resolution for years!
I have been a TD customer for 4years and despite repeated contacts on that issue, nothing has changed.

A major issue for me is the fact that TD will not allow users to trade ETFs listed on european markets.
Even buying Irish listed ETFs is against their policy.
I spoke to their International team and was informed that while US/UK listed etfs are tradeable, european listed ones are not.

Mort5000

Finfax80 wrote: »

Any update on Davys experience?

I haven't yet moved to Davy.
However, my queries regarding their service were answered clearly and quickly, which is a lot more than I can say for TD.

TD has managed to sort out the share transfer issue, but the multi-currency issue still exists as per Banie's comment.

Finfax80

Txs for update.
Share your frustration with TD. Had a lot of issues on set-up and trading all of which only resolved thru constant chasing by me. Now I see why cheap....

banie01

Just to add....
TD's contact us email links are currently all down too!
Tried 3 different browsers and all I get is a new window with ''skip to main content'' displayed!
They're making it awkward to actually complain now too!

Mort5000

This one appears to be working.

http://www.tddirectinvesting.ie/about-td-direct-investing/contact-us/

banie01

Mort5000 wrote: »

This one appears to be working.

http://www.tddirectinvesting.ie/about-td-direct-investing/contact-us/

EDITFinally managed to get the website to load the email contact page after a day spent f5'ing
The direct email address is still failing out for me tho!

Anyone having issues with the TDWaterhouse\TDDirect service over the last week or so?
The above email link is down for me, tried multiple browsers, systems and IP's to rule out anything on my side.
Emails sent to customer_service @ tdwaterhouse.ie are also bouncing back with a mailer daemon failure

Sorry, we were unable to deliver your message to the following address.

<customer_services@tdwaterhouse.ie>:
Remote host said: 550 We don't handle mail for tdwaterhouse.ie [RCPT_TO]

I've been playing phone tag with their CS for over 6 weeks now with still no resolution to an account linking issue that is ongoing and seems to have escalated now as i cannot log onto my own TD account at all!
Its more than a little frustrating at this stage, the more interaction I have with TD customer care....
The less comfortable I am using them as a broker!
At this stage given the issues regarding incorrect book costs(ongoing since Irish operation started)
The restricted access to european ETF's due to K.I.I.D requirements for UK investors.
One can no longer buy Irish or european listed ETF's via euro exchanges but instead must buy via LSE incurring FX charges on the transaction.
This is despite the majority of funds being Irish domiciled along with being UCITS compliant and eligible for pan european retail access.
And this currently ongoing issue with my own account linking and access....
It seems to me at this stage that there is a serious degree of Corporate incompetence at play?
Or perhaps us irish based TD users make up such a small % of their customer base that our issues are basically ignored?

I am in the market for a new broker when I get my current issues sorted if anyone has any suggestions?

Dubh Geannain

Sent share cert to them to be added to my online account. Took over a month for it to appear in my portfolio.

Couldn't transfer funds into my account using their online facility. The funds were earmarked in my bank account for 10 days and I couldn't touch them. Eventually as TD didn't claim them I got access to them. In the end I don't a bank account transfer.

Same issue as mentioned above with portfolio balance appear in £s not €s.



On a slightly unrelated issue:
I have placed a limit order with them and I am unclear of how the charges are working out if someone wants to clarify for me.
So I have the €20 charge and 1% government transaction charge but that doesn't come close to the total value I have pending. Are there other charges I'm missing? This is the first order I've placed with them and want to make sure I have my head around the charges. I though I did.

venividi

Click on
Trading
Order list
Ref

daheff

I only use them because they are dirt cheap. I see the same issue with currencys too. I bought some BOI on UK market...when i look at portfolio is tells me that the book value is the EUR amount in GBP (ie 1K EUR is 1K GBP), but then converts the market value from EUR to GBP...thus showing me having a loss....a little confusing.

I rang them about it..they preceded to try and make me think I was wrong...but the moment I told them I'm sure its them they knew what the problem was and said an upgrade to system is due end of April...problem is still there though

Also I was looking at buying some AIB shares today. I put in what I thought would be costing 510 EUR but they were looking at it costing 532!!

7420 shs @ 0.0655 = 486.01
trading fee = 20
stamp duty (1%) = 4.86
total =510.87

yet they come up with 532.47 EUR

can anybody entlighten me how they get the 532?

Dubh Geannain

I rang them. It's ANOTHER problem with their website. The charges applied will be what you've worked out. Not what appears on your screen. It's an issue with their Irish customers websites I was told.

daheff

Dubh Geannain wrote: »

I rang them. It's ANOTHER problem with their website. The charges applied will be what you've worked out. Not what appears on your screen. It's an issue with their Irish customers websites I was told.

cheers- its a ridiculously bad website. a monkey could have done better.

I appreciate that fees are low so you get what you pay for...but i'd at least expect it to calculate the correct amount.

paisley2

Like a lot of small investors in Ireland, I was using Sharewatch for a few years. Last December I began to look at the on-line brokers and narrowed my options down to 3 brokers. I opened an account with all 3 of them and used the demo account where possible to get a handle on the trading platforms. In the end I went with Saxobank as they were streets ahead of the competition.

Davy Direct
Local people with local knowledge, good research on Irish companies, a trusted and reputable company, easy to open an account. But that is where the good news ends. Their charges are off the wall compared to the others and there is no stop loss function on the trading platform. These two items alone were deal breakers for me so I didn’t go any further with them. This was disappointing as I have some other stuff with Davy and I would really have liked to keep it all under one roof.

TD Direct Investing
This as a big Canadian company with a global presence. They are the largest on-line retail broker in the UK, so they must be doing something right. Their platform is geared to retail investors in shares and is straight forward and easy to use. They do offer a stop loss function but not a trailing stop loss. Their fees are much better than Davy. 10 trades are required every 3 months to qualify for a flat €15 charge otherwise its €20 per trade. They have an annual account management charge of €60 on inactive accounts or accounts with balances less than €5k. (To be honest I feel you are wasting your time using an on-line broker if you are investing less than €5k, the fees will wipe out most of your profits and there is a serious investment required by brokers to create and manage an on-line platform, so we can’t expect them to do that for free). Some people have posted on here that they have experienced problems with cross currency balances showing incorrectly on their TD account and are having customer service difficulties sorting it.

Saxobank
In the end I went with these guys. This is a Danish company with a global presence and despite the name they are not actually a bank. Their main business appears to be FX trading, or at least that’s the bit they advertise most. But their share investing/trading platform is the best I came across. Their fees are lower than TD Direct. For European shares its 0.1% commission with a minimum charge of €12 per trade(see complete fee structure below) and there appears to be no annual charge. I have seen posts on here that Saxobank have told clients they will be introducing an annual management charge but I have heard noting directly from Saxo about this and I have paid no charges since December 2012. (Having said that I trade more than 5 times a month). Their platform is a serious piece of work. The information displayed can be fully customised to suit your needs. A little daunting at first if you are not used to that type of thing, as you are initially presented with a blank screen, but definatly well worth the effort. As a UK based friend of mine said “You will never outgrow their trading platform”. You can download their platform to your own computer (windows only, sorry Mac users) or use the WebTrader to access your account from any computer or they also have a good iPhone app. They offer trailing stop losses, all sorts of orders, good pop-up windows, alerts, etc. you name it they have it. They offer a bewildering array of financial instruments to invest in or trade, 30,000 according to the website (Davy offer 9,000). FX, CFD’s, ETF’s etc. You can also short sell stocks using single contract CFD’s. They even allow you to use shares you currently hold as collateral against other trades. One nice feature is a forum/blog at Tradingfloor where private traders and Saxo’s own senior staff post analysis and trading ideas. One thing I also like is they have a module called Trademaker where they give you trade ideas and actually create the full trade ticket (even to short sell stocks) and you just enter how much you want to invest and hit return. They also offer educational training videos on all the various aspects of using their platform and investing/trading basics in general.
I have emailed them a few times on customer service issues and they always replied by the following day. Every query I had was already answered somewhere on the website or platform, so their reply just consisted of telling me where to look on the website..ouch. There has been no problems with multiply currency accounts and the financial details available are excellent.
They don't offer trading on the Irish Stock Exchange (yet) but all the big Irish names are listed in London or in the US anyway.
In short Saxobank is defiantly geared towards the regular trader rather than the “buy em and hold em” investor, but don’t let that put you off. With a small bit of effort you can still buy em and hold em using Saxo but at a fraction of the price of the others.

There was no problem whatsoever opening accounts with TD Direct or Saxo. Recently I discovered that the derivatives trading on the TD Direct platform is a “white label” of the Saxobank platform, in other words TD Direct are using Saxobank technology and putting their label on it.

This info is based on my own experience which might be different from what others have experienced with these 3 companies. If anything I have written here is incorrect, please let me know...and before you ask, no I don't work for Saxobank

banie01

Just a quick update on my TD issue....

I received an email to say the easiest way to solve an issue I'm having with withdrawals from my savings account is to open a new savings account.
But as savings accounts cannot be opened on their own I need to actually open a new trading account and transfer everything over....
Easier to go nuclear and start over, rather than actually investigating the cause of the issue and actually fixing it!

I have asked them to tell me,
1.Could you please outline for me, what caused the savings account to become decoupled from the trading account?
2. Why that savings account cannot be recoupled to the trading account via a database edit or similar?
3. And why, after my flagging this issue over 2 months ago, that it has not been appropriately actioned?
4. Finally given the above, why I should have any further confidence whatsoever in either your Systems integrity or IT dept?
It really is a case of forget about fixing the problem, and just starting over!


I'll pop an update back here whenever they respond.

Amouar

paisley2 wrote: »

Like a lot of small investors in Ireland, I was using Sharewatch for a few years. Last December I began to look at the on-line brokers and narrowed my options down to 3 brokers. I opened an account with all 3 of them and used the demo account where possible to get a handle on the trading platforms. In the end I went with Saxobank as they were streets ahead of the competition.

Davy Direct
Local people with local knowledge, good research on Irish companies, a trusted and reputable company, easy to open an account. But that is where the good news ends. Their charges are off the wall compared to the others and there is no stop loss function on the trading platform. These two items alone were deal breakers for me so I didn’t go any further with them. This was disappointing as I have some other stuff with Davy and I would really have liked to keep it all under one roof.

TD Direct Investing
This as a big Canadian company with a global presence. They are the largest on-line retail broker in the UK, so they must be doing something right. Their platform is geared to retail investors in shares and is straight forward and easy to use. They do offer a stop loss function but not a trailing stop loss. Their fees are much better than Davy. 10 trades are required every 3 months to qualify for a flat €15 charge otherwise its €20 per trade. They have an annual account management charge of €60 on inactive accounts or accounts with balances less than €5k. (To be honest I feel you are wasting your time using an on-line broker if you are investing less than €5k, the fees will wipe out most of your profits and there is a serious investment required by brokers to create and manage an on-line platform, so we can’t expect them to do that for free). Some people have posted on here that they have experienced problems with cross currency balances showing incorrectly on their TD account and are having customer service difficulties sorting it.

Saxobank
In the end I went with these guys. This is a Danish company with a global presence and despite the name they are not actually a bank. Their main business appears to be FX trading, or at least that’s the bit they advertise most. But their share investing/trading platform is the best I came across. Their fees are lower than TD Direct. For European shares its 0.1% commission with a minimum charge of €12 per trade(see complete fee structure below) and there appears to be no annual charge. I have seen posts on here that Saxobank have told clients they will be introducing an annual management charge but I have heard noting directly from Saxo about this and I have paid no charges since December 2012. (Having said that I trade more than 5 times a month). Their platform is a serious piece of work. The information displayed can be fully customised to suit your needs. A little daunting at first if you are not used to that type of thing, as you are initially presented with a blank screen, but definatly well worth the effort. As a UK based friend of mine said “You will never outgrow their trading platform”. You can download their platform to your own computer (windows only, sorry Mac users) or use the WebTrader to access your account from any computer or they also have a good iPhone app. They offer trailing stop losses, all sorts of orders, good pop-up windows, alerts, etc. you name it they have it. They offer a bewildering array of financial instruments to invest in or trade, 30,000 according to the website (Davy offer 9,000). FX, CFD’s, ETF’s etc. You can also short sell stocks using single contract CFD’s. They even allow you to use shares you currently hold as collateral against other trades. One nice feature is a forum/blog at Tradingfloor where private traders and Saxo’s own senior staff post analysis and trading ideas. One thing I also like is they have a module called Trademaker where they give you trade ideas and actually create the full trade ticket (even to short sell stocks) and you just enter how much you want to invest and hit return. They also offer educational training videos on all the various aspects of using their platform and investing/trading basics in general.
I have emailed them a few times on customer service issues and they always replied by the following day. Every query I had was already answered somewhere on the website or platform, so their reply just consisted of telling me where to look on the website..ouch. There has been no problems with multiply currency accounts and the financial details available are excellent.
They don't offer trading on the Irish Stock Exchange (yet) but all the big Irish names are listed in London or in the US anyway.
In short Saxobank is defiantly geared towards the regular trader rather than the “buy em and hold em” investor, but don’t let that put you off. With a small bit of effort you can still buy em and hold em using Saxo but at a fraction of the price of the others.

There was no problem whatsoever opening accounts with TD Direct or Saxo. Recently I discovered that the derivatives trading on the TD Direct platform is a “white label” of the Saxobank platform, in other words TD Direct are using Saxobank technology and putting their label on it.

This info is based on my own experience which might be different from what others have experienced with these 3 companies. If anything I have written here is incorrect, please let me know...and before you ask, no I don't work for Saxobank

Thanks for this detailed information.

I have a question regarding Saxo, I'm interested in long term investment, therefore i'd like to know if they charge any inactivity fee?

Is this http://www.saxobank.com/prices/stocks/commissions all what they charge? no account maintenance fee etc?

Thanks

Dubh Geannain

Also I've sent two completed W-8BEN Forms so that I can trade in US stock to them in the last 2 months. Completed the form and sent it on two different occasions in case the first one got mislaid.

I have a small holding of US stock registered with them but i can't do anything with it such as buy, sell or even view live prices until the form is processed.

banie01

So following on from yesterdays update...

I got a mail from TD today answering not a single 1 of the 4 questions I asked them.
I am still unable to actually log on to my account and haven't been since last Friday.
Couple that with the fact that 2 months ago i flagged an issue with my account that is still not resolved,
was never actually actioned at all,
And now they have decided to try and fix it, their default position is close the old account and reopen a new one in the ''hope'' the issue doesn't reoccur!!!!


I shall be moving my account from this crowd, and shall not be paying any exit fee's either!
Its bad enough to have restricted access to my own funds, but to have no market access for a week is totally unacceptable!

daheff

i put in an order today for PTSB to buy about 13000 shs @ limit price (about 500 eur).

Just logged on to find that they only executed vs 2100 shs. I appreciate that there may not have been enough volume at the price i wanted, but they've only executed about 80Eur worth and charged me 20 Eur in commission

Cant get anybody now either to ask what the hell is going on.

I think its a bit ridiculous the charging they will have...I'll prob be charged about 100 Eur in commissions now to fill my order :mad:

banie01

Any confidence I had left in TD Direct as a broker suitable for us Irish investors has been well and truly shattered!

After my email exchange last week, where in the very 1st mail I requested a remedy or a letter of final response...
They mailed me this morning to state that now....
Over a week after I requested it and after an email exchange of @25mails, that now they are following their complaints procedure and I should have a response within 10working days!
So after making a hames of fixing my problem, after phone contact over 2 months not leading to an appropriate escalation of the initial problem..
And now over a week of email exchange having the same result!
TD decide to reset the clock on their complaint process!

So I am at a stage now, where I have no access to even check my account balance never mind access a market to trade for over a week....
But TD will attempt to investigate and rectify in 10 working days!
Despite the issue being logged a week ago, and initial account problems being logged 2 months ago!

To me thats the last straw!
I am passing my own concerns and emails onto the regulator and I am pulling my business from TD as I honestly have no confidence left in their ability.

venividi

banie01 wrote: »

Any confidence I had left in TD Direct as a broker suitable for us Irish investors has been well and truly shattered!

After my email exchange last week, where in the very 1st mail I requested a remedy or a letter of final response...
They mailed me this morning to state that now....
Over a week after I requested it and after an email exchange of @25mails, that now they are following their complaints procedure and I should have a response within 10working days!
So after making a hames of fixing my problem, after phone contact over 2 months not leading to an appropriate escalation of the initial problem..
And now over a week of email exchange having the same result!
TD decide to reset the clock on their complaint process!

So I am at a stage now, where I have no access to even check my account balance never mind access a market to trade for over a week....
But TD will attempt to investigate and rectify in 10 working days!
Despite the issue being logged a week ago, and initial account problems being logged 2 months ago!

To me thats the last straw!
I am passing my own concerns and emails onto the regulator and I am pulling my business from TD as I honestly have no confidence left in their ability.

My sympathies. They obviously don't care about their Irish clients. One has to admire their neck.on the fx issues. They told me and others they were fixing the issue over 2 years ago. I also had access issues couple of months ago for a week or so. Their help desk is appalling. Always ask to speak to a manager once you realise the person you are speaking to doesn't have a clue

banie01

venividi wrote: »

My sympathies. They obviously don't care about their Irish clients. One has to admire their neck.on the fx issues. They told me and others they were fixing the issue over 2 years ago. I also had access issues couple of months ago for a week or so. Their help desk is appalling. Always ask to speak to a manager once you realise the person you are speaking to doesn't have a clue

Its 4 years since they told me they were fixing the multiple currency issue
Apparently in Dec '09 a fix was ''imminent''

Their latest line regarding my own ongoing account access issue....
It's a systemic issue that is only affecting my account?
Surely the definition of systemic....is that more than one account is affected?
A pack of morons, with possibly the worst IT dept anywhere!

spot_light

banie01 wrote: »

Its 4 years since they told me they were fixing the multiple currency issue
Apparently in Dec '09 a fix was ''imminent''

Their latest line regarding my own ongoing account access issue....
It's a systemic issue that is only affecting my account?
Surely the definition of systemic....is that more than one account is affected?
A pack of morons, with possibly the worst IT dept anywhere!

they appear to have a skeleton staff , takes an age to get through , I always seem to get through to the same people with thick brummie accents , I have the same problem , even im well in the black with uk listed shares , it appears like im in the red

still saying put however , their very cheap compared to the irish brokers

Sean O Hara

I've recently opened an account with TD.

I managed to log in a few times but unfortunately the account seems to be no longer accepting my (correct) log in details...
I have tried to contact them but their "contact us" page does not seem to exist.
I'm currently outside Ireland and need to call customer care on skype - as I understand it I can't call an 1800 number from skype or abroad. Does anybody have an Irish number for them? Could I just call their UK number?

Also, when I finally manage to regain access to my account I will be hoping to transfer 20k in.
However, given that they can't even seem to build a simple website I am now wondering is my money actually safe with these people?
Will I just type in http://www.tddirectinvesting.ie/ one morning and find that the site no longer exists?
I don't foresee myself having a large volume of trades (only a few per year) and thus don't like large inactivity charges. On the other hand, I'm losing faith in the competency and professionalism of TD. What would you all suggest, should I just forget TD before I transfer in any money or are they worth the hassle for my situation?

Thanks a million,
Sean

Mort5000

Sean O Hara wrote: »

... I'm losing faith in the competency and professionalism of TD. What would you all suggest, should I just forget TD before I transfer in any money or are they worth the hassle for my situation?

I'm currently looking at SaxoBank as per paisley2's post.
I setup a demo account and it looks amazing.
Received a call from one of the sales staff to see if they could help with anything.

I'll ask about the inactivity fees and update this post later.

Sean O Hara

Mort5000 wrote: »

I'm currently looking at SaxoBank as per paisley2's post.
I setup a demo account and it looks amazing.
Received a call from one of the sales staff to see if they could help with anything.

I'll ask about the inactivity fees and update this post later.

Thanks!

Mort5000

Response from Saxo regarding inactivity fees:

"There are no inactivity fees with any of our accounts, and you can trade as frequently as you like – completely at your discretion"

Sean O Hara

Thanks, I've signed up for a 20 day trial account with Saxo and will give them a go when I get home.

Re TD:
What kind of protection is available with banks like this?
I know they are a small part of a big international bank but how secure would people consider Irish deposits in them?
If they went to the wall or their Irish operation did, what sort of protection would there be?

I have to ask here because their relevant FAQ section: http://www.tddirectinvesting.ie/help/faqquestions/what-is-td%20direct%20investing%20credit-rating-and-financial-stability/ is not working. I suppose that does not engender confidence!

Amouar

Mort5000 wrote: »

Response from Saxo regarding inactivity fees:

"There are no inactivity fees with any of our accounts, and you can trade as frequently as you like – completely at your discretion"

Thanks!

What's the minimum deposit amount for Ireland residents?
What are the fees if we want to send the money from Saxo account to our Irish bank account?

Thanks!

PaddyTheNth

Amouar wrote: »

Thanks!

What's the minimum deposit amount for Ireland residents?
What are the fees if we want to send the money from Saxo account to our Irish bank account?

Thanks!

GBP 2000 - I was advised it would be EUR 2400 approx by Saxo.

Don't know what the fee to withdraw is.

Have to say I've been very impressed by the speed Saxo respond to queries.

They're still not truly a low cost option for regular investment in comparison to what is available in the USA, but they seem to be about the best of what is available to us here.

Sean O Hara

Just a quick update on my TD situation.

Got in contact with them via their UK site contact us email feature.

Got a response within 25 minutes.

Incidentally, the number to call TD outside of Ireland is
+441132224114

I'm still going to investigate Saxo further.

paisley2

PaddyTheNth wrote: »

GBP 2000 - I was advised it would be EUR 2400 approx by Saxo.

Don't know what the fee to withdraw is.

Have to say I've been very impressed by the speed Saxo respond to queries.

They're still not truly a low cost option for regular investment in comparison to what is available in the USA, but they seem to be about the best of what is available to us here.

The fastest and cheapest way to fund your account with Saxobank is to use your Visa Debit card, its free and the funds come out of your Irish bank account about 2 days later.

banie01

Sean O Hara wrote: »

Just a quick update on my TD situation.

Got in contact with them via their UK site contact us email feature.

Got a response within 25 minutes.

Incidentally, the number to call TD outside of Ireland is
+441132224114

I'm still going to investigate Saxo further.

Id advise you to steer well clear of TD direct.
I am a customer of theirs over 4 years and I will be pulling all my business from them immediately given the latest f.up I had with them and their total lack of customer Care.
On their website not opening, I find the contact page and other links off the main page will work fine in IE but wont open at all in chrome or Firefox, reported this to TD 2 weeks and no change yet.
And to add to that I still am not able to log into my own account either.

Amouar

paisley2 wrote: »

The fastest and cheapest way to fund your account with Saxobank is to use your Visa Debit card, its free and the funds come out of your Irish bank account about 2 days later.

What's the limit of funds that we can transfert to saxo bank using a visa debit card issued by AIB? is there a limit done by AIB?

banie01

My own experience is only going from bad to worse with TD :mad:
Still unable to log into my account, still no sign of any resolution to my issue much yet any clue as to what is causing it.
I got another email today asking my to confirm he dates and times of my failed log on attempts along with the date\time of my last successful log in!
Because looking over their activity logs would most likely be too much trouble!

Then to top it off, the latest email opened with the following line
''I have been unable to contact you by phone as the numbers we have for you on the account do not seem to work.''

Now TD have rang my mobile and landline on numerous occasions previously with no issue....
The numbers haven't changed and I am home all week....
So I am left with the impression that my complaint has been escalated to an imbecile who can't figure out how to dial out from his call centre, rather than a competent individual who can actually resolve the problem!
To add further to my belief in this organisations general lack of competence, he open's a missive complaining about his failed attempt to contact me via phone,
Yet
Doesn't include his own direct dial or extension number and routes the reply through the generic CS email address...
Ghouls!!!

I am awaiting the contact details for TDs transfer agency Dept to allow completion of a transfer to a new broker(and sooner they send them the better)

The more time I spend dealing with TD the more my belief in their total and utter incompetence at every level is reinforced.

banie01

Amouar wrote: »

What's the limit of funds that we can transfert to saxo bank using a visa debit card issued by AIB? is there a limit done by AIB?

The limit is usually set by the issuing bank, but you can call and raise it easily enough.
I think the last time I dealt with AIB for a transfer the limit was €10k.
You can also fund direct via bank transfer but if iirc the daily limit for online transfers is €5k daily.

Amouar

paisley2 wrote: »

The fastest and cheapest way to fund your account with Saxobank is to use your Visa Debit card, its free and the funds come out of your Irish bank account about 2 days later.

Seems like they do not accept cards issued in Ireland

http://www.saxobank.com/documents/payment-instructions/card_payments_info_for_faqs.pdf

Internal A

I've been trading with TD for over a month now and have had no problems. The only issue was my W8 ben form which I didn't tick a box on and it took a few days longer to start US trading than I had hoped.

My account hasn't had any issues and the customer service can take up to 10 mins, but often I get through immediately.

So, I presume that trading has been going well? Any recent success stories? mine was SGY.TO, got in at $2.99 and sold at $5 after four weeks.

paisley2

Amouar wrote: »

Seems like they do not accept cards issued in Ireland

http://www.saxobank.com/documents/payment-instructions/card_payments_info_for_faqs.pdf

They do!
I have been using my TSB Visa Debit Card for months with no problem.

Dubh Geannain

Internal A wrote: »

I've been trading with TD for over a month now and have had no problems. The only issue was my W8 ben form which I didn't tick a box on and it took a few days longer to start US trading than I had hoped.

My account hasn't had any issues and the customer service can take up to 10 mins, but often I get through immediately.

So, I presume that trading has been going well? Any recent success stories? mine was SGY.TO, got in at $2.99 and sold at $5 after four weeks.

Good to hear.

Unfortunately for me I was looking to purchase Prothena shares over two months ago now but couldn't because I still can't trade US shares. No big deal, they're only up 53% since then

banie01

Internal A wrote: »

I've been trading with TD for over a month now and have had no problems. The only issue was my W8 ben form which I didn't tick a box on and it took a few days longer to start US trading than I had hoped.

My account hasn't had any issues and the customer service can take up to 10 mins, but often I get through immediately.

So, I presume that trading has been going well? Any recent success stories? mine was SGY.TO, got in at $2.99 and sold at $5 after four weeks.

So your 1st post on Boards, and you felt the need to post a ''TD are great'' response in a thread about issues with their service?
Not a bit suspicious or shill like!

But just as a counterbalance to your tale of happiness
I am still without access to my account or my funds and am now entering a 3rd week waiting for a response.
I am also still awaiting TD passing me on the details of their Custody/TA dept to facilitate me moving my business away from them.(those details were requested a week ago)
Still awaiting the much promised call back too...

So forgive me if I view your post as a tad suspicious given my own experience of 4yrs as a TD customer being as follows...
2009...Proactive and quick to respond,(Very happy customer) apart from the multiple currencies issue....
Which TD assured me would be fixed within 2 months and indeed issued a letter of final response on stating the same(A lie as it is still an issue)
2010-2013.....Customer service being reduced to script reading monkeys, IT and Integrity being non existent, Customer response falling away to nothing.
And every single interaction with TD Customer care being akin to a root canal!

Internal A

Hey,

No worries. I just thought that I would post since I had read all these posts before I joined TD, but I still went ahead since they were cheap. The way that I dealt with them was to ring them when I had an issue. I noted that after they set up my account I was unable to trade US shares, it did take about a day to sort out. Then just sent in the form the next day with express post and was trading in 3 days.

You may still be suspicious but thats just my experience so far. Probably an exception judging by all the previous comments.

banie01

So after over an hour on the phone to TD again yesterday.

They have admitted to lying regarding their attempts to contact me and also in regards to their escalation issues
They have admitted to knowing there were issues with some accounts older than 3yrs becoming corrupted and having account linking issues after a recent systems upgrade on their side.
Yet they have made no effort to be proactive in addressing these issues, no effort to identify those affected and no communication to let people know there may be an issue.
Instead awaiting customers pointing out the issue, before arsing about for 2 months with no fix.
In the course of the phonecall yesterday, when I asked to transfer the contents of the problematic savings account out to my own account...
I was told that 1st off they couldn't find the account, then that it was a 0 balance(despite there being almost 8k in cash in the account).
So now they have managed to misplace 8k in cash, aswell as my still being unable to log in to my accounts at all, being unable to trade or manage a fairly large portfolio!
Incompetent is perhaps the most polite description I can offer for these buffoons at present.
They have displayed an absolutely disgusting disregard for their customer throughout my trying to resolve these issues.
Poor communications, outright lies and evasion and now apart from having slightly more detail I am still without access.
Terrible company, no amount of ''cheap'' trading is worth what happens with this crowd!

Mort5000

banie01 wrote: »

So...

I'm now currently opening a Saxo account.
Sounds like you should be too...

Internal A

banie 01,

That is insane. No wonder you are annoyed, missing out on trades worth hundreds/thousands plus TD also losing your savings account. I would immediately get onto the financial ombudsman, in addition to contacting TD through a solicitor and seek financial compensation for your troubles and their lying. If you have a log of all the calls made, attempted logins and them telling you that they would fix the issue when the have not even tried, it will obviously benefit you.

Go after them!

Internal

banie01

Mort5000 wrote: »

I'm now currently opening a Saxo account.
Sounds like you should be too...

Already opened it Mort, just waiting on sorting out my TD issues and then its goodbye.
I appreciate my own issue is a bit extreme but there seems to be an air of incompetence when dealing with them, everything is a struggle and noone their actually takes ownership or attempts positive resolutions.

Internal A wrote: »

banie 01,

That is insane. No wonder you are annoyed, missing out on trades worth hundreds/thousands plus TD also losing your savings account. I would immediately get onto the financial ombudsman, in addition to contacting TD through a solicitor and seek financial compensation for your troubles and their lying. If you have a log of all the calls made, attempted logins and them telling you that they would fix the issue when the have not even tried, it will obviously benefit you.

Go after them!

Internal

I have it all logged aswell as a huge volume of emails.
One can't involve the financial ombudsman until the ''internal'' complaints process is resolved but i have already been in touch and will be escalating the matter further.
As it stands it could be days yet before I have access to my accounts online as TD have been unable to troubleshoot or identify the root cause, while acknowledging the problem.