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GS3 sudden death!

  • 23-12-2012 03:15PM
    #1
    Registered Users, Registered Users 2 Posts: 406 ✭✭


    This morning, after charging overnight, my Galaxy S3 died. I was browsing for about half an hour and then when I went to look at it again five minutes later the screen was blank. No amount of battery pulling, re-charging, button pressing etc gets any response - completely dead!
    After some research I found this: http://www.talkandroid.com/145567-many-galaxy-s-iii-users-reporting-dead-phones-after-mainboard-failure/
    Any one else experienced this?
    BTW I'm with Three.


«13456

Comments

  • Registered Users, Registered Users 2 Posts: 1,014 ✭✭✭elderlemon


    happened to mine a couple of week ago. Was charging, led was on showing full changed to removed and nothing. Screen blank, no led, no vibration on power up. Took it up to Phonefix in Sandyford and they replaced the main/mother board under warranty and all is well now.


  • Registered Users, Registered Users 2 Posts: 11,902 ✭✭✭✭Kristopherus


    Is it less than a year old? If so send it back. Be wary of Three's modus operandi in dealing with broken phones. There's a lot of unhappy customers posting in their Talk To... forum about their repair/replacement policy.


  • Registered Users, Registered Users 2 Posts: 2,323 ✭✭✭Chet T16


    Happened mine too, I just got it back after they replaced the board.

    Can you get it into recovery? How about download mode?


  • Registered Users, Registered Users 2 Posts: 1,014 ✭✭✭elderlemon


    Mine wouldn't do anything (which is understandable if the mainboard is gone). No recovery, no download. Zero.
    Chet T16 wrote: »
    Happened mine too, I just got it back after they replaced the board.

    Can you get it into recovery? How about download mode?


  • Closed Accounts Posts: 4,692 ✭✭✭Jarren


    It seems that the only resolution for this problem is to take your phone to be repaired in a specialized store OP.

    Make sure that it gets repaired under the warranty and don't go near fonemenders (I know that they are Samsung approved service agent) but heard far too many stories about a moisture intrusion being discovered on the components of its main board and Fonemenders advising to have the phones recycled.

    Try contacting Samsung directly and insist on having the phone repaired in UK.

    My2cents


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  • Registered Users, Registered Users 2 Posts: 637 ✭✭✭chris1970


    Mine went black yesterday , trusty desire s to the rescue, got emobile when it came out great timing :(


  • Registered Users, Registered Users 2 Posts: 2,323 ✭✭✭Chet T16


    elderlemon wrote: »
    Mine wouldn't do anything (which is understandable if the mainboard is gone). No recovery, no download. Zero.
    Mine would get stuck at the black i9300 boot screen. I could get into download mode but it was unable to read the product name or anything. Odin failed as it couldn't find the partition info. This all pointed to a NAND failure. Yours was obviously something else.

    Mine went to fonfix and was done under warranty. Interestingly it came back with O2 software on it. I got it on O2 upgrade but it was originally unbranded.


  • Registered Users, Registered Users 2, Paid Member Posts: 7,426 ✭✭✭G1032




  • Registered Users, Registered Users 2 Posts: 406 ✭✭Pikasso


    Thanks for all the advice guys.
    No, it won't even go into recovery mode.
    Yes, Three recommended Fonemenders but I think I'll take the advice and send it directly to Samsung. Hopefully they'll be open tomorrow when I ring.
    Anyone here ever send a phone to Samsung in England for repair, and what was your experience like?


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  • Registered Users, Registered Users 2, Paid Member Posts: 7,426 ✭✭✭G1032


    Pikasso wrote: »
    Anyone here ever send a phone to Samsung in England for repair, and what was your experience like?

    Yes. Experience was both good and bad.
    Sent Galaxy S 1 to them. Phone came back and still wasn't working correctly. Sent it back again and they sent me out a Galaxy S 2 instead.
    Took about 4 and a half week iirc to finally get sorted. Thats way way too long imo but I got a new phone.................


  • Registered Users, Registered Users 2 Posts: 1,472 ✭✭✭waynegalway


    Mine just died (6 months old, so under warranty). I'm with 3, so I decided to call Samsung directly about it. They confirmed that they are getting more and more of this symptom. They said they'll have a Jiffy bag out within 3 days and a repaired/replaced handset out within 7-10 days. Similar to apple, really, and with apple I found that in reality it all happened a bit quicker than advertised.....I hope Samsung is as good.

    Pretty sh1t that a new phone would have this issue. I hope the replacement one has better board in it.

    I'll keep ye posted as to how the timeline of going direct with Samsung works out....


  • Closed Accounts Posts: 2,184 ✭✭✭Patsy fyre


    For anyone who's phone has died recently, has the phone been rooted or had custom roms put onto it?
    Could this be the problem?
    Few of my friends phones have died but they were always messing around with them.


  • Registered Users, Registered Users 2 Posts: 1,472 ✭✭✭waynegalway


    Patsy fyre wrote: »
    For anyone who's phone has died recently, has the phone been rooted or had custom roms put onto it?
    Could this be the problem?
    Few of my friends phones have died but they were always messing around with them.

    Nope. Not rooted or custom rom.

    Only thing I messed with was putting the latest leaked firmware on it (it had 4.1.2) and as of last week I was using a 3rd party battery as a spare along with the Samsung one. From what I've read on XDA, it's not a software issue, so I'm not worried that I was updating the firmware ahead of official updates from 3. As for the spare battery, I can't see how that would do any damage, it was rated the same as the original, it wasn't a super high capacity one.


  • Registered Users, Registered Users 2 Posts: 7,993 ✭✭✭_Whimsical_


    If you've got the phone as a gift or bought it on adverts and have no receipt am I correct in imagining that you are sunk as regards warranty?:(


  • Registered Users, Registered Users 2 Posts: 1,014 ✭✭✭elderlemon


    Nope you're fine. So long as its under 12 months old (which every s3 is) then its covered. No need for a receipt.

    If you've got the phone as a gift or bought it on adverts and have no receipt am I correct in imagining that you are sunk as regards warranty?:(


  • Registered Users, Registered Users 2 Posts: 2,323 ✭✭✭Chet T16


    Mine was rooted and seen a good few roms but it's definitely a hardware issue.

    I think I had my phone back within 10 days from posting it to a freepost address I was given


  • Registered Users, Registered Users 2 Posts: 1,472 ✭✭✭waynegalway


    Chet T16 wrote: »
    Mine was rooted and seen a good few roms but it's definitely a hardware issue.

    I think I had my phone back within 10 days from posting it to a freepost address I was given


    Was yours repaired or replaced?


  • Registered Users, Registered Users 2 Posts: 2,323 ✭✭✭Chet T16


    Main board replaced.


  • Registered Users, Registered Users 2 Posts: 1,472 ✭✭✭waynegalway


    Chet T16 wrote: »
    Main board replaced.

    Ok. So was it completely wiped too? I have most of my precious stuff on sd card, but apps and contacts were on the phone itself. Did they indicate what the warranty on the new board would be? Is it 12 months from replacement date or 12 months from original purchase date?


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  • Registered Users, Registered Users 2 Posts: 7,993 ✭✭✭_Whimsical_


    I rang then and apparently it's "no receipt no warranty" :(
    In the event that you should require service assistance, please contact the Samsung Customer Care Team on 0818 SAMSUNG (717100). Please have your full Samsung model number and serial number, date and place of purchase and a brief description of the fault/ query ready when contacting our Service Team.


  • Closed Accounts Posts: 4,692 ✭✭✭Jarren


    Can you contact the person who sold you SGS3 ?


  • Registered Users, Registered Users 2 Posts: 1,014 ✭✭✭elderlemon


    The place in sandyford did not ask for a receipt. Simply took the phone, checked the imei and said the motherboard was dead and would be replaced. Simple as that.
    I rang then and apparently it's "no receipt no warranty" :(


  • Registered Users, Registered Users 2 Posts: 1,472 ✭✭✭waynegalway


    elderlemon wrote: »
    The place in sandyford did not ask for a receipt. Simply took the phone, checked the imei and said the motherboard was dead and would be replaced. Simple as that.

    The guy I spoke to in Samsung today (I called the 0044 number that I found on their site as the 0818 one wouldn't work from Skype) said that if I had proof of purchase then I should include that in the envelope when sending the phone back. He said if I can't find it not to worry as they can find the date of purchase by looking at the serial number.


  • Registered Users, Registered Users 2 Posts: 2,323 ✭✭✭Chet T16



    Ok. So was it completely wiped too? I have most of my precious stuff on sd card, but apps and contacts were on the phone itself. Did they indicate what the warranty on the new board would be? Is it 12 months from replacement date or 12 months from original purchase date?
    Contacts should be linked to your Google account so they won't be lost, everything else will be, both system and internal sd card.

    Not sure about warranty but I imagine it's from the purchase date


  • Registered Users, Registered Users 2 Posts: 1,472 ✭✭✭waynegalway


    Chet T16 wrote: »
    Contacts should be linked to your Google account so they won't be lost, everything else will be, both system and internal sd card.

    Not sure about warranty but I imagine it's from the purchase date

    Same as iPhone then. The mic went in my iPhone about 9 months into the warranty, and when they replaced the phone, they said the warranty was still 12 months from original date. So that meant the new phone only had 3 months warranty when I got it.

    It wouldn't be great if the S3 has this known problem between 150-200 days after activation and they don't reset the warranty on at least the motherboard after replacing it. What happens when the replacement motherboard goes after another 200 days and you're out of warranty?

    Maybe the batch of bad boards has been used up/scrapped, so the replacement ones are good.


  • Registered Users, Registered Users 2 Posts: 2,323 ✭✭✭Chet T16


    If you have a 1 year warranty and are covered for that year then I'm happy enough!


  • Registered Users, Registered Users 2 Posts: 1,472 ✭✭✭waynegalway


    Chet T16 wrote: »
    If you have a 1 year warranty and are covered for that year then I'm happy enough!

    I know, yeah, but if these boards are dodgy then a new one should come with 12 month warranty.


  • Registered Users, Registered Users 2 Posts: 1,014 ✭✭✭elderlemon


    All SG3's are under warranty. The phone was released less than 12 months ago so that means that all phones are covered.
    Chet T16 wrote: »
    If you have a 1 year warranty and are covered for that year then I'm happy enough!


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  • Registered Users, Registered Users 2, Paid Member Posts: 7,426 ✭✭✭G1032


    Patsy fyre wrote: »
    For anyone who's phone has died recently, has the phone been rooted or had custom roms put onto it?
    Could this be the problem?
    Few of my friends phones have died but they were always messing around with them.
    Look at the links i posted earlier from XDA. Most phones that have died have not been rooted or modified. Of course some have. Blue phones, white phones, rooted and not rooted.


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