Good customer service in Limerick city centre

Pumpkinseeds

Seeing the thread about bad customer service experiences in Limerick city has inspired me to start a thread on the good customer service I've experienced in the city centre lately.

1. J A Daly's jewellers up by the train station(don't know street name) recently restored my faith in customer service. The lady I dealt with could not have been more helpful, professional or friendly.

2. H Samuels, again great and friendly service, it also helped that I got fantastic price on a watch I really wanted.

3. O'Connors bakery on Cruises street, not somewhere I'd usually go for lunch, however, I couldn't get into my usual haunt Saturday week ago as it was packed solid. Nice coffee and yummy veggie panini.

People are very quick to talk about bad customer service and rightly so, but you rarely hear about good customer service experiences.

fleabag

I was in Specsavers on Cruises Street yesterday and the guy that served me was really pleasant and helpful and sent me on my way with a spring in my step. Have to say I generally get very decent customer service wherever I go in Limerick city centre.

highlydebased

There's a man who works behind the Deli in Centra on William Street (at the bus stop) who is an absolute gent. Nice to encounter someone like that who is so jovial in their dealings with the public

RhubarbCrumble

Ken Sexton's menswear shop on Thomas St. Really helpful guys, but not pushy. Have never felt under pressure to buy anything, but they've always gone out of their way to help me.
Have bought a couple of shirts there as Christmas presents and asked if it would be okay if I needed to do an exchange/refund in the new year. Absolutely no problem.

Will definitely go back again.

Louche Lad

FitzGerald's electricals in Shannon Street have always been very helpful to me.

Comhrá

I always find the staff in Easons very helpful and personable. I'm going in there for many years and I always find everyone there very professional, friendly and helpful. I have no connections with anyone there so my comments are totally unsolicited.

This thread, by the way, is way overdue because so much time and energy here is taken up with negativity of one sort or another. It's nice for a change, to see people contribute a few words of kindness to others - most of whom are deserving of a little praise now and then - for doing their best in the course of their day's work.

black & white

RhubarbCrumble wrote: »

Ken Sexton's menswear shop on Thomas St. Really helpful guys, but not pushy. Have never felt under pressure to buy anything, but they've always gone out of their way to help me.
Have bought a couple of shirts there as Christmas presents and asked if it would be okay if I needed to do an exchange/refund in the new year. Absolutely no problem.

Will definitely go back again.

Agree with that, I've bought stuff there a good few times and the lads are always very helpful, also mention Tony Connollys who are good as well.

ZombieBride

The guy downstairs in the school book section of O'Mahoney's was very helpful this morning, even pointing me towards other shops that might have what I was looking for.

phog

Four shops that I like shop in because of price and good service:

The Bookshop in the Crescent
O'Mahony's on O'Connell St
FSV on Upr William St
Seoidin on Thomas St

betonit

o'mahoney's books very helpful
o'connors cameras william st. very knowledgeable
connollys menswear very helpful
matthew stephens very patient with me picking a present for herslef the other day

Louche Lad

Concur about O'Mahoney's - always helpful

Poxyshamrock

I'm always pleased with the staff in Silkes Stationery. Very helpful and pleasant.

Ulster Bank and AIB on O'Connell Street have very nice staff too in comparison to Bank of Ireland on the same street.

KFC in limerick the cresent got an order after the cinema i go there once a week got 2 order for me and my brother half the stuff was missing it was before they were closing on saturday so couldnt go back

on monday i was passing i kepted my recepit and talked to the manager and gave me a voucher for 2 meals the exact same

krudler

the off licence on Fr Russell road is great, Next Door I think its called, the lads in there are really friendly and they sell nice craft beers.

caspa307

The red head in gamestop like neon red hair is the only person in William street that I trust in there

Wilbert13

Always find staff pleasant in newsagents on Quinlan Street beside Souths

Glen Tavern nice to go to for breakfast or lunch as is O'Connell's Bar, good service

O'Briens off licence in Parkway are very helpful and seem knowledgeable

La Cuccina staff always seem in good humour, great food also

Was in Kimberley's Closet in Parkway recently and ended up making 3 purchases when I just went in for a teddy bear

O'Connells butcher on Little Catherine Street

highlydebased

Poxyshamrock wrote: »

I'm always pleased with the staff in Silkes Stationery. Very helpful and pleasant.

Ulster Bank and AIB on O'Connell Street have very nice staff too in comparison to Bank of Ireland on the same street.

I love dealing with the Ulster Bank staff in the O'Connell St branch. Lovely folk

Mc Love

Garretts Butchers in Dooradoyle - always top quality customer service

Berty

Mike O'Connell menswear on Catherine street. Very helpful guys when buying a suit recently. The other shops in town were not so helpful.

Ulster Bank in Castletroy for me. Just in there actually. Pleasant as ever and always way way quieter than the one in town.

I am struggling to think of other places that deserve a mention. Even thanking me for my custom might be enough but can't think of any right now that stand out.

Kev_2012

highlydebased wrote: »

There's a man who works behind the Deli in Centra on William Street (at the bus stop) who is an absolute gent. Nice to encounter someone like that who is so jovial in their dealings with the public

+1. what a legend! He's always in great form!

Would also like to say that any time I go for breakfast in the Horse and Hound, the staff are always very friendly and let you change whatever you want in the breakfast (I dont like black pudding or tomato), so there is never any problem changing. Great stuff up there

RubyWoo83

Garrets in Castletroy also very good, the petrol station on Clare street (can't think of the name) and can't forget Arabica... always remember my order and everyone else's that goes in there it seems

Mc Love

have to say I got treated very well in Connollys and Noels (Wickham st) when buying suits/shirts

neverwasser

The tall guy in Fine wines of Catherine street with the funny accent, he put me in the right direction to pick up a few beers that I wouldn't normally go for, he was very knowledgeable.

johnROSS

The instrument guys in savins on O'Connell Street are always very sound. Savins is one of those instrument shops that still has that club type of feel to it. It'd put you off buying online.

SarahBeep!

Centra on William st., across from Guineys.

Go there every day before work and have done for the last 5ish years and I've never been unhappy.

Especially the lovely blonde girl behind the counter.

I know it's not exactly customer service but the security lads, especially Lodge Security, do a great job keeping staff and customers safe and people often don't see them doing it.

martyc5674

Jack Modays..... Always sooooo pleasant in there.

kiersm

I put a deposit on a bracelet in Morintino Silver Jewellery on Catherine St & they couldnt have been more helpful or pleasant in my dealings with them. Will defintely be going back there again

Birdie086

I see that centra william st have been mentioned, I have to add the centra on O'connell st and the centra on upper William St, staff very friendly, they seem to make an effort to get to know your name and always ask how your day was ( and seem to mean it!)

RhubarbCrumble

Mods, I know this thread is a year old, but rather than start a new one, I hope it's okay just to bump it?

I'd just like to mention the really helpful girl in Leonidas Chocolates yesterday. She was very helpful and friendly and couldn't have been nicer to deal with. She'd definitely encourage me to go back again.

CrazyChick18

Good thread!!

Have to mention the man that's works in the centra on the ennis road across from Gaelic grounds he works down in the butcher & deli section every time I go in there he is so nice. Would have a nice chat and make you want to go back in there.

Parchment

the staff in Mango in Brown Thomas are all so lovely and helpful.

Applause

The three ladies who work in the Post Office in Roxboro are always a pleasure to deal with, whenever I go in to buy stamps or pay a bill they have a lovely sense of humour and always greet you with a big smile.

Also went into Denis Kerrisk's Dentist this week and the receptionist was lovely, she had no problem engaging me in conversation even though I usually just keep to myself, Denis himself is a very nice guy too!

FutureGuy

caspa307 wrote: »

The red head in gamestop like neon red hair is the only person in William street that I trust in there

I was going to go on a major rant but then realised the date! All the staff in there now are so nice. They have a new manager who is brilliant and a guy that knows pretty much everything about all games. Ever.

supermommy

Applause wrote: »

Also went into Denis Kerrisk's Dentist this week and the receptionist was lovely, she had no problem engaging me in conversation even though I usually just keep to myself, Denis himself is a very nice guy too!

This is my dentist office, Denis is a legend , so nice ! His staff is lovely too! Would recommend him to anyone, and have!

Applause

supermommy wrote: »

This is my dentist office, Denis is a legend , so nice ! His staff is lovely too! Would recommend him to anyone, and have!

I couldn't agree more, just having a visit with him has motivated me a lot and I am actually looking forward to going back next month! It's not often you would hear someone saying that about a dentist, especially me.

djdunny

FutureGuy wrote: »

I was going to go on a major rant but then realised the date! All the staff in there now are so nice. They have a new manager who is brilliant and a guy that knows pretty much everything about all games. Ever.

Dont mean to freak you out Futureguy but you posted that almost a year to the day since Caspa passed away. On a more happy note the manager in William st is Liz. Shes sound out and very friendly.

jamezy

I always found the guys at Future Sound and Vision great to deal with.



P.S. Great thread, good service should be recognised!

moby2101

jamezy wrote: »

I always found the guys at Future Sound and Vision great to deal with.


Agree 100%... I've been buying HiFi'sand Tv's from these guys since the worked in Savins in the early 1990's... Top service and aftersaales and always competitively priced

panda100

Paul in moviedrome is so sound.

SarahBeep!

djdunny wrote: »

Dont mean to freak you out Futureguy but you posted that almost a year to the day since Caspa passed away.

That was a tough ole week this time last year. Can't believe how time flies. What a guy.

metamorphosis

Gotta +1 on Arabica - travel up home to Limerick from Cork every weekend and make it my business to pop in here so coffee and carrot cake and the same faces in there every Sunday. That alone says a lot.

Doom

Staff in Boots,William St and Crescent SC...all very nice to deal with, great manners.
No link to them, also agree with Dalys Jewelry too.

TheBeast17

Dealt with almost all of the staff in Gamestop in town recently and they were all very helpful and very friendly.

Been said already but Paul in Moviedrome is a gent went in recently to see had he something and after talking to him once decided no more Xtravision for me very friendly very helpful and has no problem recommending a good film.

Jim Flavin butchers at Greenpark and the lads in Retro Barbers on Denmark Street too.

Pandiani

Doom wrote: »

Staff in Boots,William St and Crescent SC...all very nice to deal with, great manners.
No link to them, also agree with Dalys Jewelry too.

Childers Road Boots excellent service too especially a guy who always seems to be working at the counter down the back of the shop, he has been very helpful on a few occasions with advice on my kid.

Mc Love

Just been out in Finucane's in Eastway Bs Park and they were very helpful and gave us a great deal! Beats Harvey Norman to an inch of their lives!

Parchment

Mc Love wrote: »

Just been out in Finucane's in Eastway Bs Park and they were very helpful and gave us a great deal! Beats Harvey Norman to an inch of their lives!

2nd Finucanes - we always buy from them when possible.

frank gallagher

Camiche7, very helpful, great looking women

Golden grill

Samuels

Diesel

All decent people and very good cs

Pandiani

Got great service from Mothercare in the Crescent yesterday and not for the first time either I may add. Have bought a cot, stair gates and a buggy there and have always got great advice and no pressure put on you to buy, very helpful staff.

krudler

FutureGuy wrote: »

I was going to go on a major rant but then realised the date! All the staff in there now are so nice. They have a new manager who is brilliant and a guy that knows pretty much everything about all games. Ever.

The lads in the Crescent are sound too, had a chat with one of them the other evening about a few different things, it's always great when people in game stores actually know and like video games.

brianregan09

Always found the manager out in gamestop parkway dead on aswell haven't been in the town one much , But the lads in the crescent are sound aswell

leakyboots

neverwasser wrote: »

The tall guy in Fine wines of Catherine street with the funny accent, he put me in the right direction to pick up a few beers that I wouldn't normally go for, he was very knowledgeable.

Sounds exactly like Stephen Merchant!