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Wrongly awarded the adjacent instead of non-adjacent rate.

  • 12-11-2012 12:00am
    #1
    iiHyPeRize
    Registered Users, Registered Users 2 Posts: 111 ✭✭


    Could someone please help me here. Basically I got a letter stating I had being awarded the grant on Friday; Full Maintenance special rate adjacent now the problem is I should be getting the non-adjacent rate as I live about 80km away from where I attend university... Do I have to appeal it? or can it be rectified over the phone? I mean why should I have to wait another 3/4 weeks because the people at SUSI are so incompetent they can't manage to figure out the distance between one place and another.. absolute shocking system and terrible customer service. I was also told on the letter to put my bank account details in to the website, should I? or should I wait?


Comments

  • #2
    Annasopra
    Registered Users, Registered Users 2 Posts: 41,156 ✭✭✭✭Annasopra


    Appeal it.

    Put your bank details in so that you start getting payment. Once the appeal goes through they can rectify the payment amount.

    Also - don't forget to email TDs - today

    http://www.boards.ie/vbulletin/showthread.php?t=2056803661

    It was so much easier to blame it on Them. It was bleakly depressing to think that They were Us. If it was Them, then nothing was anyone's fault. If it was us, what did that make Me? After all, I'm one of Us. I must be. I've certainly never thought of myself as one of Them. No one ever thinks of themselves as one of Them. We're always one of Us. It's Them that do the bad things.

    Terry Pratchet



  • #3
    pauly58
    Registered Users, Registered Users 2 Posts: 281 ✭✭pauly58


    That is exactly what happened to us. Get on to your TD, ours refused to accept it, even though susi wanted us to appeal it.


  • #4
    iiHyPeRize
    Registered Users, Registered Users 2 Posts: 111 ✭✭iiHyPeRize


    pauly58 wrote: »
    That is exactly what happened to us. Get on to your TD, ours refused to accept it, even though susi wanted us to appeal it.

    It's a ****ing disgrace, we have to suffer because they can't determine how far away one place is from the other :/ Did you get your sorted? I tried calling them, wasted 15E credit and still couldn't get through, joke of a system, I'm about to post the appeal now.


  • #5
    pauly58
    Registered Users, Registered Users 2 Posts: 281 ✭✭pauly58


    We got it sorted in as much as they reviewed their review, we got a letter saying we were entitled to special rate at the non adjacent rate but no money yet.


  • #6
    cono121
    Registered Users, Registered Users 2 Posts: 164 ✭✭cono121


    pauly58 wrote: »
    We got it sorted in as much as they reviewed their review, we got a letter saying we were entitled to special rate at the non adjacent rate but no money yet.

    That's good, but yes thier all talk no action!
    When did you post your appeal letter?


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  • #7
    Annasopra
    Registered Users, Registered Users 2 Posts: 41,156 ✭✭✭✭Annasopra


    iiHyPeRize wrote: »
    It's a ****ing disgrace, we have to suffer because they can't determine how far away one place is from the other :/ Did you get your sorted? I tried calling them, wasted 15E credit and still couldn't get through, joke of a system, I'm about to post the appeal now.

    Have you emailed the Oireachtas committee?

    http://www.boards.ie/vbulletin/showthread.php?t=2056803661

    It was so much easier to blame it on Them. It was bleakly depressing to think that They were Us. If it was Them, then nothing was anyone's fault. If it was us, what did that make Me? After all, I'm one of Us. I must be. I've certainly never thought of myself as one of Them. No one ever thinks of themselves as one of Them. We're always one of Us. It's Them that do the bad things.

    Terry Pratchet



  • #8
    cracknafobia
    Registered Users, Registered Users 2 Posts: 31 ✭cracknafobia


    My problem was the same ie them awarding me a grant but the wrong type ie adjacent instead of non adjacent.Sent off the emails to the tds on the oireachtais commitee they were very helpful. sent back non-automated responses emailed them late last night and they sorted it out for me today.
    Was very impressed by Charlie Mc Conalogue,Claire Daly,Brendan Griffin,Averil Power and also my local td Luke'Ming'Flanagan.
    First of all the problem should never have came to this all they need is to employ extra staff.Hopefully they will have learned from this incident and be better prepared for next year !


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