My Eircom Log In Problems

LifeBeginsAt40

Just a quick heads up:

I have been unable to reset my password on the My Eircom website. After a week of emails being sent to Eircom they finally admitted it IS their problem.

We regret that due to a technical fault on the My eircom site we are
currently unable to reset passwords. The matter is at present being
investigated by our IT department.

We thank you for your patience at this time.

Please accept my apology of behalf of eircom for the inconvenience this
may cause you.

Kind regards,
C

So if you are having the same problem as me, it might not be you!!

leigh852

Ah that explains it! Iv been trying the same thing the past 2 days and taught I was doing something wrong! Cheers for the update

LifeBeginsAt40

leigh852 wrote: »

Ah that explains it! Iv been trying the same thing the past 2 days and taught I was doing something wrong! Cheers for the update

I did first email Eircom last Saturday, but obviously due to the Bank Holiday Monday and the general lethargy of their IT department it was only this morning (Thursday) that I got the email about the issue.

Let's hope the database has not been hacked eh.

leigh852

LifeBeginsAt40 wrote: »

I did first email Eircom last Saturday, but obviously due to the Bank Holiday Monday and the general lethargy of their IT department it was only this morning (Thursday) that I got the email about the issue.

Let's hope the database has not been hacked eh.

That would be the icing on the cake for poor old cash strapped eircom would't it!

LifeBeginsAt40

leigh852 wrote: »

That would be the icing on the cake for poor old cash strapped eircom would't it!

Not good for any business (small or large) in the 21st century to have a website customer section unavailable since at least Saturday.

I was trying to pay my phone/broadband bill, but lucky enough had an email with the amount due, so could make a payment via my bank without having to log in.

LifeBeginsAt40

Friday morning, 2nd November 2012:

Still unable to log in to My Eircom, now 6 days since I first noticed the issue with your website.

Any updates Eircom on when the My Eircom log in issue will be resolved, can't be good for your customer image?

eircom: Linda

LifeBeginsAt40 wrote: »

Friday morning, 2nd November 2012:

Still unable to log in to My Eircom, now 6 days since I first noticed the issue with your website.

Any updates Eircom on when the My Eircom log in issue will be resolved, can't be good for your customer image?

Hi LifeBeginsAt40

This issue has been logged with our I.T department, they are currently investigating this and it should be resolved soon. Apologies for any inconvenience caused.

Regards
Linda

LifeBeginsAt40

eircom: Linda wrote: »

Hi LifeBeginsAt40

This issue has been logged with our I.T department, they are currently investigating this and it should be resolved soon. Apologies for any inconvenience caused.

Regards
Linda

Tried resetting my password this evening and still getting the error message when I attempt to log back in with new password!

Are you still having problems with My Eircom?

redved

Tried to have my password reset this evening, no luck.

Very poor customer service from Eircom if the issue remains unresolved as appears to be, nearly a week later

Jhcx

eircom: Linda wrote: »

Hi LifeBeginsAt40

This issue has been logged with our I.T department, they are currently investigating this and it should be resolved soon. Apologies for any inconvenience caused.

Regards
Linda

What is going on its been 3 days since i started logging in and was told it would be 48hours and it would be sorted. i still cant log in. all i want to do is download a full copy

dido2

Having the same problems here, I'm trying to check how much I owe on my bill and haven't been able to log in all week, this is the exact reason I left Vodafone, crappy unreliable website...

dubred

Also having this problem, would like to pay the bill as it was due last Monday.

eircom: Alan

Hi dubred

We have identified the issue with the "my eircom" service and our IT department should have it resolved in the next few days. Apologies for the inconvenience caused. If you would like to pay your bill please free phone 1901 where a member of our accounts team can process your payment.

Regards

Al

Johnboy1951

I have had my password reset and still the new one will not allow me to connect.

Surely if there is a known problem the password should not have been reset by Eircom and I should have received a note explaining what is going on!

Seems to be a situation of not knowing what they are doing!

I guess I should not expect anything better ....

LifeBeginsAt40

Johnboy1951 wrote: »

I have had my password reset and still the new one will not allow me to connect.

Surely if there is a known problem the password should not have been reset by Eircom and I should have received a note explaining what is going on!

Seems to be a situation of not knowing what they are doing!

I guess I should not expect anything better ....

I received an email a week later after I contacted My Eircom online. They should have posted a banner on the My Eircom website explaining there is a problem. Rather than saying nothing and sticking their heads in the sand.

I have been unable to login to My Eircom for nearly 2 weeks now!!

Crappy customer service = more future job losses.

hoodwinked

i too cannot log in to eircom online, i am also trying to pay a bill, i tried ringing 1901 but i get a message they are closed.


i guess eircom don't want us paying bills!


i reset my password and i am using the exact same details emailed to me by eircom and they won't let me log in even though they are the right details

LifeBeginsAt40

hoodwinked wrote: »

i too cannot log in to eircom online, i am also trying to pay a bill, i tried ringing 1901 but i get a message they are closed.


i guess eircom don't want us paying bills!


i reset my password and i am using the exact same details emailed to me by eircom and they won't let me log in even though they are the right details

That's the login / password issue that has now been ongoing for OVER 2 weeks.
Can we have an ACCURATE update Eircom on the situation for those of us who cannot login to My Eircom?

LifeBeginsAt40

eircom: Linda wrote: »

Hi LifeBeginsAt40

This issue has been logged with our I.T department, they are currently investigating this and it should be resolved soon. Apologies for any inconvenience caused.

Regards
Linda

So here we are 15 days after the login issue first started. Any update please?

Johnboy1951

Tried again today ...... issue continues ..... no access ..... :mad:

EAFC_rdfl

facing this problem since at last early last week, have reset password twice, most recently this morning, still getting the error. WHY ARE EIRCOM NOT PUTTING A NOTICE ON THE WEB PAGE TO LET US KNOW THERE IS AN ISSUE???

LifeBeginsAt40

EAFC_rdfl wrote: »

facing this problem since at last early last week, have reset password twice, most recently this morning, still getting the error. WHY ARE EIRCOM NOT PUTTING A NOTICE ON THE WEB PAGE TO LET US KNOW THERE IS AN ISSUE???

Because no one has the balls at Eircom to admit they have a problem. I first emailed My Eircom customer support around the 31st October to report the password reset did not work and I was locked out of my account.

I received an email a week later explaining they had noticed the error and were working on it.

The only way to make Eircom take any notice is to change supplier when your contract is up. I'm going to be doing that.

eircom: Tony

LifeBeginsAt40 wrote: »

I received an email a week later after I contacted My Eircom online. They should have posted a banner on the My Eircom website explaining there is a problem. Rather than saying nothing and sticking their heads in the sand.

I have been unable to login to My Eircom for nearly 2 weeks now!!

Crappy customer service = more future job losses.

Hi LifeBeginsAt40
Yes two weeks is far too long and we are still working to resolve the issue, I hope to have final update on this soon.
Again our apologies for this inconvenience.
Tony

hoodwinked

eircom: Tony wrote: »

Hi LifeBeginsAt40
Yes two weeks is far too long and we are still working to resolve the issue, I hope to have final update on this soon.
Again our apologies for this inconvenience.
Tony

Tony what do we do to pay bills in the meantime? i am not going to make it to the post office this week, and i am not giving my details over the phone!

EAFC_rdfl

eircom: Tony wrote: »

Hi LifeBeginsAt40
Yes two weeks is far too long and we are still working to resolve the issue, I hope to have final update on this soon.
Again our apologies for this inconvenience.
Tony

hoodwinked wrote: »

Tony what do we do to pay bills in the meantime? i am not going to make it to the post office this week, and i am not giving my details over the phone!

Yes, likewise I am trying to pay a bill but can't as I can't sign into myeircom.

galah

same probs here - it's been 2 weeks, and I haven't even got a reply from the customer service at all (that's despite them saying they'd contact me within 48 hours). Would a quick update on their website really be too much to ask?

Not impressed - bet they'd be very quick on my case if I forgot to pay the bill...(which I almost did - "luckily" I also get paper bills...)

eircom: Tony

galah wrote: »

same probs here - it's been 2 weeks, and I haven't even got a reply from the customer service at all (that's despite them saying they'd contact me within 48 hours). Would a quick update on their website really be too much to ask?

Not impressed - bet they'd be very quick on my case if I forgot to pay the bill...(which I almost did - "luckily" I also get paper bills...)

Hi galah
I have passed on your suggestion, this would certainly help..I am afraid that we do not have specific information on the My eircom issue at this time, though you should certainly have been contacted by customer service as promised.
We will post any developments to our forums here..
Again our apologies for disruption in this service.
Tony

LifeBeginsAt40

eircom: Tony wrote: »

Hi galah
I have passed on your suggestion, this would certainly help..I am afraid that we do not have specific information on the My eircom issue at this time, though you should certainly have been contacted by customer service as promised.
We will post any developments to our forums here..
Again our apologies for disruption in this service.
Tony

I would suggest in the interest of retaining customers that an email is SENT NOW to all customers apologising for the My Eircom continuing problems.

An email should then be SENT to all My Eircom customers when resolved. Posting comments on your forum is NOT the way to deal with customers.

Has no one at Eircom attended any form of customer service training?

eircom: Tony

LifeBeginsAt40 wrote: »

I would suggest in the interest of retaining customers that an email is SENT NOW to all customers apologising for the My Eircom continuing problems.

An email should then be SENT to all My Eircom customers when resolved. Posting comments on your forum is NOT the way to deal with customers.

Has no one at Eircom attended any form of customer service training?

Hi LifeBeginsAt40
This is certainly the suggested action, however not all customers are affected by this issue. I would expect that all customers affected by this will be contacted by eircom soon.

For our own part here, we have found that posting any information / updates to Boards.ie or to our own forum can also help to keep customers informed.
Tony

LifeBeginsAt40

eircom: Tony wrote: »

Hi LifeBeginsAt40
This is certainly the suggested action, however not all customers are affected by this issue. I would expect that all customers affected by this will be contacted by eircom soon.

For our own part here, we have found that posting any information / updates to Boards.ie or to our own forum can also help to keep customers informed.
Tony

The things is Tony it was over a week until I received acknowledgement of the problem after contacting My Eircom help desk.

I imagine other people are in the same boat, trying time and time again to reset a password only to be told by the help desk to keep trying to reset. That was certainly the information I was given at first for a week.

I know you cannot comment but I suspect Eircom IT is based far from Ireland and updates are not forthcoming as often as we would all like.

After all, you/Eircom haven't actually told us anything that we all didn't already know.

The problem started for me on the 27th October. I told Eircom that, not the other way around!

I think we both know this has been handled appallingly.

kopfan77

Come on Eircom for the love of God.....this is gone beyond ridiculous at this point!!

Almost 3 weeks now!!.....first Ulster Bank and now Eircom with their "IT Glitches"!!

koenigcylinders

STILL NOT WORKING!!!!!

Nforce

I'm also having this issue. Had the password reset yesterday and it still doesn't work. I only came across this thread by chance, why wasn't I informed that there was an issue with My Eircom? You'd be quick enough to let me know if there was an issue with my payment not being on time!

eircom: Mark

Nforce wrote: »

I'm also having this issue. Had the password reset yesterday and it still doesn't work. I only came across this thread by chance, why wasn't I informed that there was an issue with My Eircom? You'd be quick enough to let me know if there was an issue with my payment not being on time!

Hi Guys,

I know the "my eircom" login issue has been ongoing. We received a further update this morning and a permanent fix is very close and we hope to update you very soon.

Thanks, Mark

Jhcx

eircom: Mark wrote: »

Hi Guys,

I know the "my eircom" login issue has been ongoing. We received a further update this morning and a permanent fix is very close and we hope to update you very soon.

Thanks, Mark

I can understand a technical issue being a problem. but can you explain why the bills are being affected. i ordered one last week and still no sign of it.

LifeBeginsAt40

Nforce wrote: »

I'm also having this issue. Had the password reset yesterday and it still doesn't work. I only came across this thread by chance, why wasn't I informed that there was an issue with My Eircom? You'd be quick enough to let me know if there was an issue with my payment not being on time!

Well rest assured the issue started around the 27th October...now the 15th November. Impressed...nope..me neither. Wont be long until I get my next phone bill at this rate!

Any UPC reps reading this...hurry up and lay the cable to Greystones!

eMobile: Tony

Jhcx wrote: »

I can understand a technical issue being a problem. but can you explain why the bills are being affected. i ordered one last week and still no sign of it.

Hi jhcx
No I cannot see this affecting bill being delivered. Can you PM me your tel no and account number and I will chase for you?
Thanks
Tony

dido2

So is it at any point going to work, we funnily enough get phone calls to remind us to pay our bill.....

Its one thing I absolutely hate is a service provided cutting off contact with their customers and I know I for one when my contract is up with eircom will change again now because this is the exact reason I left, website problems followed by broadband problems and this is exactly what is happening again...

EAFC_rdfl

This is good craic - just got the bill email from eircom, and for the first time ever, it specifies in the email the bill amount. I wonder why that is?? myeircom still behaving the same way so I can't get in to see my actual bill (which is now 2 month's worth as I couldnt log in last month to pay).

eircom: Alan

Hi EAFC_rdfl

Apologies for any inconvenience caused with the my eircom service. You can still pay a bill by free phoning our accounts team on 1901 where you can also get answers to any query you may have on your account. We are expecting issues with the my eircom service to be resolved shortly.

Regards

Al

Nforce

eircom: Alan wrote: »

Hi EAFC_rdfl

Apologies for any inconvenience caused with the my eircom service. You can still pay a bill by free phoning our accounts team on 1901 where you can also get answers to any query you may have on your account. We are expecting issues with the my eircom service to be resolved shortly.

Regards

Al

:D:D:D:D:D:D:D:D

:rolleyes:

By shortly do you mean in the next few weeks......months....years?

LifeBeginsAt40

Noticed posted on My Eircom help forum - Seems to have been edited last on: Friday 16th November 2012.

Link to My Eircom forum

Hi all,

A number of ‘My eircom’ customers have experienced issues over the last week. The issues experienced by these customers are:

• Reset password issue – Some customers who requested a password reset up to the end of last week cannot login with the new password they have received. We have isolated the group of customers who are affected by this issue and we are working on a fix to the problem for them.
• Registration – There was an issue with registration for customers between Tuesday 13th and Thursday 15th November with the majority of registrations failing during this period. This issue is now resolved but the registration journey will continue to be monitored over the next week to ensure that it doesn’t fall over again.

We sincerely apologise to anyone who has been affected. As you are aware we recently moved to a brand new platform and unfortunately these issues were not seen in the test environment.

We will post any updates to this issue here and hope to have issue fully resolved soon.

Regards

eircom customer support

LifeBeginsAt40

22nd November 2012!

************It appears to be now fixed. I have been able to reset password and log in******************

THANKS FOR THE EMAIL YOU NEVER SENT, EIRCOM, ADVISING NOW FIXED!

You couldn't have handled this any worse. It took ME ranting on Boards.ie to get you to admit there was a problem and then relucatantly advise us of the fact via your forum, nearly 2 weeks after the issue started.

eircom: Tony

Hi LifeBeginsAt40

I am happy to read that this has been resolved for you. Our apologies that it did take time to get return service to all customers. I have been advised that an email will be sent to all those affected and when we are confidant that the issue has been fully resolved.
Regarding our posting to our forum we did post over two weeks ago that an issue had been identified, which we though had been resolved see here and posted the second post ( which you linked to) later.
We will post more info as soon as we have this.
Tony

tinkerbell

This is ridiculous. It's still not working. How can this problem still be ongoing? How can it take ye so long to fix it and why isn't there a notice on the Eircom website advising people of this issue rather than people trying to repeatedly log in? It's a bloody disgrace.

Johnboy1951

I was able to access my bill account today when I tried ..... in truth I have not tried for some days so don't know when it came good.

Neil_Sedaka

tinkerbell wrote: »

why isn't there a notice on the Eircom website advising people of this issue rather than people trying to repeatedly log in? It's a bloody disgrace.

+1

LifeBeginsAt40

Johnboy1951 wrote: »

I was able to access my bill account today when I tried ..... in truth I have not tried for some days so don't know when it came good.

Same with me on Friday. I'd given up trying. What a way to deal with PAYING customers. Hurry up UPC and lay that fibre cabling to Greystones!!

dido2

Mine is working now again, the website is all changed so why could Eircom not have had a notice on their website saying that they were updating the website at least we'd have known and there would have been no issue then..

eircom: Tony

dido2 wrote: »

Mine is working now again, the website is all changed so why could Eircom not have had a notice on their website saying that they were updating the website at least we'd have known and there would have been no issue then..

Hi dildo2
I agree that this would have helped and we have passed this point on to online Web development.
Glad service has been returned to you. Sorry for the inconvenience.
Tony

Nforce

Mines back working too. It has to be said that the handling of this issue was an unmitigated disaster as regards PR and customer services.

dido2

Nforce wrote: »

Mines back working too. It has to be said that the handling of this issue was an unmitigated disaster as regards PR and customer services.

Is anyone else having trouble logging in again???