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A compliment for Ryanair - Voucher Name Change!

  • 25-10-2012 12:25pm
    #1
    GalwayTechMum
    Registered Users, Registered Users 2 Posts: 4 ✭


    Hi All,
    I made the cardinal mistake of entering the wrong information when purchasing a Ryanair Voucher today for €200. I nearly died - I thought, this is going to cost me a fortune.

    After googling, I couldn't find any info on how to change the name on the Ryanair Voucher - except for many posts on how to change flight names and the different costs - €100, ouch!

    But as the voucher was for €200, I already stood to lose alot of money.

    So I rang Customer Service, expecting a long wait, call to be dragged out, some arguing etc - but to my surprise, actually shock - it was the complete opposite.
    The Customer Rep was very helpful, prompt and sorted my issue within 30 secs, without any additional cost. I wasn't fully changing the name on the voucher as I had only entered my maiden name instead of married name.

    Anyway, just wanted to share a positive Ryanair story in case someone else has a mini heart attack like I had today.


Comments

  • #2
    galwayjohn89
    Closed Accounts Posts: 1,930 ✭✭✭galwayjohn89


    Always good to hear. Positive Ryanair stories dont normally get told. I find Ryanair very reasonable once you follow the rules. Ive had a name change done after I booked tickets whilst being a bit tipsy! No problem changing my name to the correct spelling.


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