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Issue with taxi driver - advice please

  • 23-10-2012 2:46pm
    #1
    Registered Users, Registered Users 2 Posts: 8


    Hi there. I’m looking for some opinions on a situation that occurred with a taxi driver this weekend. I had a friend travelling from Cork to Dublin to spend the weekend with me. As they had to work late on Friday night, they got the 1am bus and arrived in Dublin at 4am. As they are unfamiliar with Dublin I told them the address and to get in a taxi and to ring when on the way and I would meet them at the main gate (I was paying as they had no cash on them). My apartment in 5-6 minutes from the city centre so when they had not arrived 10 minutes later I rang them. They asked the taxi driver where they were and he said the Navan Road!! (Nowhere near my apartment and in the complete wrong direction) The taxi driver had taken them to the wrong location, turned around and came back.

    When they pulled up outside my apartment the driver said €23! I refused to pay this amount for what should have been a 5-6 minute journey. The driver declared that there was more than one *name of my location* in Dublin and the passenger should have known were they were going. I responded that if there was more than one place called this in Dublin and the passenger was not familiar with Dublin (they had just gotten off a bus and had told the driver they weren’t from the area) that he should have clarified where they wanted to go. The driver never clarified, he just started driving when they said the location.

    Long story short he said he would knock it down to 15 euro. As it was now 4.30am and we were both exhausted I agreed to pay this. I requested a receipt and told the driver I would be reporting the situation. This aggravated him and he shouted at both myself and my guest. He then informed me that conveniently his printer was out of ink. I then asked him to write down his full name and ID number (as I didn’t have a pen). He sighed, did this and handed it to me. None of the information he gave matched the information displayed on his dashboard. I handed back the paper and told him to give me the correct information. He sighed and then gave the correct information.

    I’d like to point out that neither myself nor my guest had consumed any alcohol however I feel that due to the time of the morning the driver assumed we had and felt he could take advantage. Its people like this guy that give taxi drivers a bad name. I’m looking for some opinions on whether it’s worth reporting him or not? Is it likely that anything would be done by the regulator? Also I do not have a receipt to prove this journey as he was unable to provide one. Will this be an issue?

    Any information would be much appreciated.


«1

Comments

  • Registered Users, Registered Users 2 Posts: 8,295 ✭✭✭n97 mini


    Do the printers not use thermal paper, like tills in a shop. i.e. there is no ink, the printer "burns" the characters onto the paper.

    Also, where does this name occur twice, and is there another one up the Navan Rd?


  • Registered Users, Registered Users 2 Posts: 8 Celui


    I am not familair with the workings of a taxi printer. I just know that he said his was out of ink (something I belieive he said simply to get out of leaving evidence of the situation).


    I was not aware that there was another place with the same name but I have since googled it and there are more than one. Surely in this situation the driver would ask which place they were going? Especially when they pick the fare up straight off a bus from Cork (ie: the passanger may not be familair with the city).


  • Closed Accounts Posts: 7,332 ✭✭✭Mr Simpson


    Make a complaint here.


  • Registered Users, Registered Users 2 Posts: 14,387 ✭✭✭✭jimmycrackcorm


    They are thermal paper based and he should have had spare rolls. TBH I wouldn't have paid up without a receipt.


  • Closed Accounts Posts: 1,857 ✭✭✭Andrew33


    n97 mini wrote: »
    Do the printers not use thermal paper, like tills in a shop. i.e. there is no ink, the printer "burns" the characters onto the paper.

    Also, where does this name occur twice, and is there another one up the Navan Rd?

    Some are thermal printers, some are still ink ribbon like you'd find in an old typewriter. Moot point, driver should have a working printer regardless of type. Back to original point, its most likely a genuine mistake on behalf of the driver and boils down to poor communication. The driver did the right thing by by knocking the price down to 15. He would have been entitled to stand his ground and call the Gardai. Passenger should have given the correct address. IE: D15 not D24 for example. To add, as it was a Friday night into a Saturday morning, it was most definitely NOT in the drivers interest to take passenger to wrong address just to bump up the fare. Between 2am and 5am the best way to earn money is to get people in and OUT of your cab as quickly as possible.


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  • Registered Users, Registered Users 2 Posts: 8 Celui


    Isnt it illegal not to pay a taxi fare? As illegal as it is to not provide a receipt I suppose..... Perhaps I should have handled it differently but at the time this is how I reacted.

    My main question is if its worthwhile making a complaint and will the fact that I dont have a receipt be an issue?


  • Registered Users, Registered Users 2 Posts: 13,260 ✭✭✭✭Losty Dublin


    n97 mini wrote: »
    Do the printers not use thermal paper, like tills in a shop. i.e. there is no ink, the printer "burns" the characters onto the paper.

    Also, where does this name occur twice, and is there another one up the Navan Rd?

    Some of the older meters would use an ink ribbon so it's possible though it is rather unlikely to have happened. More likely is for the roll to run out. Some printers may be extremely awkward to fit in; I used to use an Auriga meter/printer and it would take ages to refill the printer!

    To be fair on the address issue, a lot of newer estates and apartment bulidings have rather generic names which are repeated citywide and even worldwide. A mistake like that can easily be made but unless you ask for a specific place it is going to be word versus word; there is a onus on a passenger to give the driver the right destination as much as there is for him to get you there. Even some district and steeet names are repeated more than once; there are a couple of Granges, two Cherrywood's and and two Newcastles for example. Or the afternoon when a woman got into my car and asked for Baggot Street. When I asked which end she said the one with Tesco's and Burger King beside it to which I replied which ones. :)

    OP, the complaint about the driver needs to be made by the passenger and not you. Though by all means they should report him if you felt it was a bad experience.


  • Registered Users, Registered Users 2 Posts: 13,260 ✭✭✭✭Losty Dublin


    Celui wrote: »
    Isnt it illegal not to pay a taxi fare? As illegal as it is to not provide a receipt I suppose..... Perhaps I should have handled it differently but at the time this is how I reacted.

    My main question is if its worthwhile making a complaint and will the fact that I dont have a receipt be an issue?


    Yes you do have to pay the fare as asked. A report can be made about not getting a receipt


  • Registered Users, Registered Users 2 Posts: 8 Celui


    Thanks Losty Dublin. As I was the person who paid I suppose I'm the one that has the biggest gripe about the situation but fair point as the issue was between the passanger and driver.
    And very valuable lesson learned about being specific on the exact address. I still do however feel that the driver should have at least questioned which location (ie: D1,D2 etc) when the person told them they werent from Dublin and were just visiting.


  • Registered Users, Registered Users 2 Posts: 1,847 ✭✭✭desbrook


    Andrew33 wrote: »
    Some are thermal printers, some are still ink ribbon like you'd find in an old typewriter. Moot point, driver should have a working printer regardless of type. Back to original point, its most likely a genuine mistake on behalf of the driver and boils down to poor communication. The driver did the right thing by by knocking the price down to 15. He would have been entitled to stand his ground and call the Gardai. Passenger should have given the correct address. IE: D15 not D24 for example.

    Have to agree . Firstly I have no axe to grind - I amn't involved in the Taxi business in any way . Also I don't know the actual rules in this situation and if there is a stipulation that the passenger must give the full address .
    While I don't know the actual rules I know what's fair in my opinion . Note the phrase FULL ADDRESS . Did you give your guests the full address ? did they give it to the driver ? The answer to one or both of these questions is "no" . If the driver was given the full address the mistake would not have happened .
    In short I'm saying you or your guests have to take AT LEAST 50% responsibility for this mix up morally . The driver imo came to a very fair settlement by knocking the fair down to 15euro . The airport to Swords can be that much ! You didnt even say thanks for the concession..and instead took up more of his time by demanding a reciept ?


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  • Registered Users, Registered Users 2 Posts: 8 Celui


    desbrook wrote: »
    You didnt even say thanks for the concession..and instead took up more of his time by demanding a reciept ?
    Are you having an absolute laugh? I took up more of him time by asking for something that by law he is required to give to me????


  • Moderators, Society & Culture Moderators Posts: 12,866 Mod ✭✭✭✭riffmongous


    desbrook wrote: »
    Have to agree . Firstly I have no axe to grind - I amn't involved in the Taxi business in any way . Also I don't know the actual rules in this situation and if there is a stipulation that the passenger must give the full address .
    While I don't know the actual rules I know what's fair in my opinion . Note the phrase FULL ADDRESS . Did you give your guests the full address ? did they give it to the driver ? The answer to one or both of these questions is "no" . If the driver was given the full address the mistake would not have happened .
    In short I'm saying you or your guests have to take AT LEAST 50% responsibility for this mix up morally . The driver imo came to a very fair settlement by knocking the fair down to 15euro . The airport to Swords can be that much ! You didnt even say thanks for the concession..and instead took up more of his time by demanding a reciept ?

    Would you thank someone who you thought was trying to scam you? Especially when he had just tried to provide the OP with false information. Also he's entitled to a receipt.


  • Banned (with Prison Access) Posts: 3,073 ✭✭✭mickoneill30


    desbrook wrote: »
    If the driver was given the full address the mistake would not have happened .

    If the driver knew there were two places named the same he could have asked the passenger. The "mistake" wouldn't haven't happened then either. It seems kind of convenient that the driver assumed it was the far drive rather than the short drive. The OP says the passenger told the driver they weren't from the area. I'm not inolved with taxis either but I'd assume the driver should have enough cop on to ask the passenger if there was any doubt.
    A 5 minute drive isn't that close. It'd be a few miles at 4AM in the morning.


  • Banned (with Prison Access) Posts: 3,073 ✭✭✭mickoneill30


    desbrook wrote: »
    .and instead took up more of his time by demanding a reciept ?

    The driver also took up more of his precious time by writing down the incorrect name & ID when asked for it by the OP. Should the OP have thanked him for that too?


  • Registered Users, Registered Users 2 Posts: 1,847 ✭✭✭desbrook


    Celui wrote: »
    Are you having an absolute laugh? I took up more of him time by asking for something that by law he is required to give to me????
    Ok ...granted he is required but the full fare was not being paid so the reciept would have been incorrect . Do you not agree with the other points I raised ?


  • Closed Accounts Posts: 1,857 ✭✭✭Andrew33


    If the driver knew there were two places named the same he could have asked the passenger. The "mistake" wouldn't haven't happened then either. It seems kind of convenient that the driver assumed it was the far drive rather than the short drive. The OP says the passenger told the driver they weren't from the area. I'm not inolved with taxis either but I'd assume the driver should have enough cop on to ask the passenger if there was any doubt.
    A 5 minute drive isn't that close. It'd be a few miles at 4AM in the morning.
    The driver also took up more of his precious time by writing down the incorrect name & ID when asked for it by the OP. Should the OP have thanked him for that too?

    The issue here is not the receipt, its being taken to the wrong address. Believe me, its usually the passengers incorrect information which leads to problems. Pax will tell you "take the next left" and when you do they say "ah sh1t I meant right". Ive had pax ask me to take them to the "new bridge", drive to docklands (Samuel Beckett bridge) and pax says "no, the one near Heuston station (James Joyce bridge). Seriously, are we meant to be mind readers????


  • Banned (with Prison Access) Posts: 3,073 ✭✭✭mickoneill30


    Andrew33 wrote: »
    The issue here is not the receipt, its being taken to the wrong address. Believe me, its usually the passengers incorrect information which leads to problems. Pax will tell you "take the next left" and when you do they say "ah sh1t I meant right". Ive had pax ask me to take them to the "new bridge", drive to docklands (Samuel Beckett bridge) and pax says "no, the one near Heuston station (James Joyce bridge). Seriously, are we meant to be mind readers????

    Nope. Verbal communication in this case would have worked.
    e.g. "Do you mean the one here or the one here?"

    I know customers can be daft but in the case talked about in the OP the driver assumed the further of two possible destinations.


  • Registered Users, Registered Users 2 Posts: 8 Celui


    desbrook wrote: »
    Ok ...granted he is required but the full fare was not being paid so the reciept would have been incorrect . Do you not agree with the other points I raised ?
    Absolutly. You made some very valid points and as I said - valuable lesson learned. However I still no not feel the driver acted appropriately in light of the fact they knew the passanger did not know the area. If the driver knew there was more than one location of that name and that the passanger was not local, it would have been logical to confirm which one they meant and not automatically drive to the furthest away. And his behaviour with the reciept and false information was unacceptable


  • Closed Accounts Posts: 1,857 ✭✭✭Andrew33


    Nope. Verbal communication in this case would have worked.
    e.g. "Do you mean the one here or the one here?"

    I know customers can be daft but in the case talked about in the OP the driver assumed the further of two possible destinations.

    I take your point Mick and agree but at 4am driver has possibly worked 12-14 hrs and its very very easy to make a mistake. I've done it, a lot of drivers have done it and its not about inexperience or trying to take the pi55. As I've said, best way to make money at that time of day is pax in and out as quick as possible. Driver could just have easily taken the closer option and still been in the wrong place (not on this job perhaps but in another situation). As a driver, the last thing I want in my car is a pi55ed off passenger. It's a stressful enough job without that sh1t.


  • Registered Users, Registered Users 2 Posts: 1,847 ✭✭✭desbrook


    Celui wrote: »
    Absolutly. You made some very valid points and as I said - valuable lesson learned. However I still no not feel the driver acted appropriately in light of the fact they knew the passanger did not know the area. If the driver knew there was more than one location of that name and that the passanger was not local, it would have been logical to confirm which one they meant and not automatically drive to the furthest away. And his behaviour with the reciept and false information was unacceptable

    Just to clarify it was another poster that you said valuable lesson learnt to :). Thanks anyway . I was just making the point that both sides needed to take some responsiblility for the original error . The false information:eek: however is unacceptable and you should report that .


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  • Registered Users, Registered Users 2 Posts: 13,260 ✭✭✭✭Losty Dublin


    If the driver knew there were two places named the same he could have asked the passenger. The "mistake" wouldn't haven't happened then either. It seems kind of convenient that the driver assumed it was the far drive rather than the short drive. The OP says the passenger told the driver they weren't from the area. I'm not inolved with taxis either but I'd assume the driver should have enough cop on to ask the passenger if there was any doubt.
    A 5 minute drive isn't that close. It'd be a few miles at 4AM in the morning.

    Mick, unless you know the name of the area the driver was told then it's pointless making assumptions. I can think of an estate off the Navan Road that sounds quite like the name of an estate in the inner city; there is a pub on the Navan Road which shares it's name with one in Drimnagh while there is a Baggot Road off of it as well. And that's before you consider apartment blocks etc around the area.


  • Closed Accounts Posts: 18,056 ✭✭✭✭BostonB


    Mick, unless you know the name of the area the driver was told then it's pointless making assumptions. ....

    Its pointless of the driver to make assumptions.

    Unless its to his gain. By deliberately driving to the wrong one first. ;)


  • Registered Users, Registered Users 2 Posts: 19,123 ✭✭✭✭Del2005


    Celui wrote: »
    They asked the taxi driver where they were and he said the Navan Road!! (Nowhere near my apartment and in the complete wrong direction) The taxi driver had taken them to the wrong location, turned around and came back.

    Did you or your friend have to tell them the correct location? The driver may have only known the one they where heading or more usually the other one may be the one everyone goes to. A mate of mine lives close to a place with the same name, whenever they get taxis they have to state not bigger one.

    The receipt and false info would definitely warrant a complaint.


  • Closed Accounts Posts: 5,455 ✭✭✭Where To


    If he wasn't able to provide a receipt he shouldn't have been working. Report him.


  • Closed Accounts Posts: 1,857 ✭✭✭Andrew33


    Where To wrote: »
    If he wasn't able to provide a receipt he shouldn't have been working. Report him.

    Very difficult (impossible) to make a complaint without receipt. Taxi Regulator (now part of the NTA) couldn't give a flyin fuk about complaints. I, as a driver tried to report another driver for over charging and TR was more interested in MY details rather than pursue the bogey driver.


  • Closed Accounts Posts: 20,373 ✭✭✭✭foggy_lad


    Taxi driver picks up passenger from cork at 4am and tries to rip them off by doing a tour of the county, nothing unusual about this apart from him actually giving his correct details the second time he was asked instead of just exploding in a torrent of verbal abuse at the op and passenger and then driving off at speed in search of another victim.


  • Registered Users, Registered Users 2 Posts: 13,260 ✭✭✭✭Losty Dublin


    BostonB wrote: »
    Its pointless of the driver to make assumptions.

    Unless its to his gain. By deliberately driving to the wrong one first. ;)

    Yeah because he knew he was going to the wrong one first :rolleyes:


  • Closed Accounts Posts: 5,455 ✭✭✭Where To


    Andrew33 wrote: »
    Very difficult (impossible) to make a complaint without receipt. Taxi Regulator (now part of the NTA) couldn't give a flyin fuk about complaints. I, as a driver tried to report another driver for over charging and TR was more interested in MY details rather than pursue the bogey driver.
    It's actually very simple to make a complaint.

    'If any of these details are incorrect, or the driver is unable or unwilling to provide a receipt, the driver may be operating illegally. Keep a note of the discrepancies and contact a member of An Garda Síochána or the Authority’s Consumer Information Line on 0761 064000'


  • Closed Accounts Posts: 310 ✭✭doubletrouble?


    Celui wrote: »
    As they are unfamiliar with Dublin I told them the address and to get in a taxi and to ring when on the way and I would meet them at the main gate (I was paying as they had no cash on them).

    The driver declared that there was more than one *name of my location* in Dublin and the passenger should have known were they were going.
    i disagree with most of the comments here. first of all the passenger didn't know where they were going. it's the same with most people when they visit dublin for the first time.
    second point here is the taxi driver knew straight away when the passenger gave the address that there was more than one place with the same name. it's like someone asking for the clarion hotel and the taxi taking them to the furthest one away. then turning around and saying but you didn't tell me which one it was even he knows there is more than one.
    one or two posters pointed out about the longs hours and tiredness etc. well if thats the case no taxi driver should be driving as they are a danger to themselves and others around them.
    now as for being overcharged.
    it's the only service that a person can pay for in this country ,get overcharged by a mile and still not get a refund. maybe if people got refunds then the taxi business might be a better place, but as all taxi drivers say it's the law you have to pay whats on the meter.


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  • Closed Accounts Posts: 899 ✭✭✭oisindoyle


    Celui wrote: »
    Absolutly. You made some very valid points and as I said - valuable lesson learned. However I still no not feel the driver acted appropriately in light of the fact they knew the passanger did not know the area. If the driver knew there was more than one location of that name and that the passanger was not local, it would have been logical to confirm which one they meant and not automatically drive to the furthest away. And his behaviour with the reciept and false information was unacceptable

    You should have in all fairness given your friend the EXACT address and a phone number .
    The driver was decent enough to reduce the fare but unfortunately your attitude towards him wasn't appropriate .

    To me it was a genune mistake (it happens )but because YOU didnt give your friend your EXACT address somehow the driver is in the wrong ??!!!

    As usual we have the "usual suspects" on here saying drivers or this driver was only trying to rip the passenger off .But if a driver is given only part of the address he cannot be blamed.

    Yes all drivers should by law have a working taxi receipt ,but this is not the issue in this case .

    Unfortunately your behaviour left a lot to be desired .
    Next time give your friend/s the exact address with your phone number to avoid confusion


  • Closed Accounts Posts: 899 ✭✭✭oisindoyle


    foggy_lad wrote: »
    Taxi driver picks up passenger from cork at 4am and tries to rip them off by doing a tour of the county, nothing unusual about this apart from him actually giving his correct details the second time he was asked instead of just exploding in a torrent of verbal abuse at the op and passenger and then driving off at speed in search of another victim.

    Did you actually read the OP comments? or is it just your usual taxi bash reply that you prefer to show .
    Nowhere did the OP say the driver did a "tour of the country"
    Nowhere did the OP say the driver "exploded in a torrent of verbal abuse "
    Nowhere did the OP say the driver drove off at speed looking for "another victim"
    Alas your usual taxi bashing is beginning to look embarressing


  • Closed Accounts Posts: 20,373 ✭✭✭✭foggy_lad


    oisindoyle wrote: »

    You should have in all fairness given your friend the EXACT address and a phone number .
    The driver was decent enough to reduce the fare but unfortunately your attitude towards him wasn't appropriate .

    To me it was a genune mistake (it happens )but because YOU didnt give your friend your EXACT address somehow the driver is in the wrong ??!!!

    As usual we have the "usual suspects" on here saying drivers or this driver was only trying to rip the passenger off .But if a driver is given only part of the address he cannot be blamed.

    Yes all drivers should by law have a working taxi receipt ,but this is not the issue in this case .

    Unfortunately your behaviour left a lot to be desired .
    Next time give your friend/s the exact address with your phone number to avoid confusion
    Driving miles out of the way to hike up the fare, refusing to give their details when asked then giving false details, then making up excuses not to give a receipt. That person driving that car should be thankful the regulator was not their passenger!

    Yet you manage to blame the passenger and the op because of a taxi drivers poor performance and lack of printer.

    Is it any wonder people distrust taxi drivers so much!


  • Closed Accounts Posts: 18,056 ✭✭✭✭BostonB


    oisindoyle wrote: »
    ..
    As usual we have the "usual suspects" on here saying drivers or this driver was only trying to rip the passenger off .But if a driver is given only part of the address he cannot be blamed...

    So you reckon the driver was simply inept. Didn't know and had no means to check the address. In an age of smart phones, and gps units. Theres no excuse of not knowing your way around when its your job and something you do all day and night. Looking up an index on a map would also work.


  • Closed Accounts Posts: 899 ✭✭✭oisindoyle


    BostonB wrote: »
    So you reckon the driver was simply inept. Didn't know and had no means to check the address. In an age of smart phones, and gps units. Theres no excuse of not knowing your way around when its your job and something you do all day and night. Looking up an index on a map would also work.

    True but as the OP there was a few places with the same name ,
    The passneger hadnt got the full address.how could he check ?Im sure he would have if he had the full details
    There are numerous places in Dublin with the same address ,"The Pines," The Green" The Mews",the avenue all can be found both on northside and southide ,you have to be specific.
    Theres also a hampton court/green/ avenue /square in clontarf and theres also a hampton court/green /avenue/square in cabra,see the problem ?
    The OP's friend didnt have the address ,so the driver went to the place he thought it was.


  • Closed Accounts Posts: 310 ✭✭doubletrouble?


    oisindoyle wrote: »
    Nowhere did the OP say the driver "exploded in a torrent of verbal abuse "
    Celui wrote: »
    This aggravated him and he shouted at both myself and my guest.
    so oisin i suppose you'd call this a bit of friendly banter or chit chat. once someone shouts they loose control of themselves and the situation. we've already had stories of women being in fear once taxi drivers started to shout at them.
    oisindoyle wrote: »
    Alas your usual taxi bashing is beginning to look embarressing
    i'm afraid it is the other way around. it is YOU who is an embarrassment to your industry by condoning the drivers actions as usual. when will you come on here and agree with what people have to say for a change.
    foggy_lad wrote: »
    That person driving that car should be thankful the regulator was not their passenger!

    Yet you manage to blame the passenger and the op because of a taxi drivers poor performance and lack of printer.

    Is it any wonder people distrust taxi drivers so much!
    ahhhh now foggy, even if the regulator was a passenger worst case scenario is they bring in the driver tell them not to do it again and to be on their merry way.
    last but not least
    oisindoyle wrote: »
    Alas your usual taxi bashing
    again it is you who make these out to be taxi bashing threads. every single time someone creates a thread regarding a genuine problem they had with a taxi driver you come here instantly saying it's another taxi bashing thread.
    i had something similar happen to a friend that was staying with me, driver took a wrong turn and drove for about two miles then said to my friend but you should've said is was in a certain estate. F.F.S. there is only one estate like mine and that is my estate and yet blamed the passenger. i await oisin's cock and bull story to back up the driver :rolleyes::rolleyes::rolleyes:. and yes they were given the correct address before you ask.
    now back to the o.p.'s dilema. after reading the comments by some taxi drivers on here i second the suggestion that you get onto Leo Varadkar , from past experience he does get back with someone once they've got into touch with him. good thing is he calls things as he sees them and doesn't come up with some cock and bull story/bull**** excuse like some posters in here.


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  • Closed Accounts Posts: 899 ✭✭✭oisindoyle


    so oisin i suppose you'd call this a bit of friendly banter or chit chat. once someone shouts they loose control of themselves and the situation. we've already had stories of women being in fear once taxi drivers started to shout at them..
    The OP said he/she agravated him so what would you expect .The OP had already had a go at him ,I wouldnt blame the driver.

    i'm afraid it is the other way around. it is YOU who is an embarrassment to your industry by condoning the drivers actions as usual. when will you come on here and agree with what people have to say for a change.

    Condoning what exactly ? The driver was in a difficult situation ,he brought the person (who foolishly didnt know where they were going ) tot the address he thought it might be and even offered to reduce a fare to 15euro ,which was the right thing to do considering it wasnt his fault .

    again it is you who make these out to be taxi bashing threads. every single time someone creates a thread regarding a genuine problem they had with a taxi driver you come here instantly saying it's another taxi bashing thread..

    Well actually if you have a look at the past 50 threads on taxis ,every single one desends into a taxi bash thread.
    No matter what the subject is about or a given situation it always ends up taxi bashing and 9 times out of 10 the thread has to be locked.Fact
    i had something similar happen to a friend that was staying with me, driver took a wrong turn and drove for about two miles then said to my friend but you should've said is was in a certain estate. F.F.S. there is only one estate like mine and that is my estate and yet blamed the passenger. i await oisin's cock and bull story to back up the driver :rolleyes::rolleyes::rolleyes:. and yes they were given the correct address before you ask..

    So your friend just sat there and said nothing while the driver took a wrong turn and drove for "about two miles" Most people would say something !


  • Closed Accounts Posts: 18,056 ✭✭✭✭BostonB


    I see the problem alright. Taxi's that can't use a map, gps, or smartphone. But are happy to drive all over the city guessing where somewhere is, at the customers expense, and without informing the customer they are running up excessive fares.

    Someone that inept (and/or corrupt) should be struck off. Thats the problem right there.

    If someone doesn't know where they are going, you don't take them, and tell them to go get a full address.


  • Closed Accounts Posts: 18,056 ✭✭✭✭BostonB


    oisindoyle wrote: »
    T...Well actually if you have a look at the past 50 threads on taxis ,every single one desends into a taxi bash thread.
    No matter what the subject is about or a given situation it always ends up taxi bashing and 9 times out of 10 the thread has to be locked.Fact...

    Says a lot about the industry.

    http://www.irishexaminer.com/archives/2012/0828/ireland/taxi-regulator-logs-1-complaint-a-day-205517.html
    * 12 complaints regarding the condition and cleanliness of the vehicle;

    * 79 complaints regarding the conduct and behaviour of an SPSV operator or driver;

    * 51 complaints related to overcharging or to other matters relating to fares;

    * 39 complaints linked to issues over the hiring of an SPSV.


  • Closed Accounts Posts: 899 ✭✭✭oisindoyle


    BostonB wrote: »
    I see the problem alright. Taxi's that can't use a map, gps, or smartphone. But are happy to drive all over the city guessing where somewhere is, at the customers expense, and without informing the customer they are running up excessive fares.

    Someone that inept (and/or corrupt) should be struck off. Thats the problem right there.

    If someone doesn't know where they are going, you don't take them, and tell them to go get a full address.

    How can the driver use a map or gps system if the passenger hasnt got the full adddress ??? tell me how ?
    If the passenger had the FULL address then things would have been different.
    Example
    Passenger Hampton court please
    Driver Which one
    Passenger I dont know thats all I know
    Driver I will take you to the first one ............
    Theres hampton court in cabra and one in clontarf so whos in the wrong .
    The passenger is because he/she doesnt know where they are going


  • Closed Accounts Posts: 899 ✭✭✭oisindoyle


    BostonB wrote: »
    Says a lot about the industry.

    http://www.irishexaminer.com/archives/2012/0828/ireland/taxi-regulator-logs-1-complaint-a-day-205517.html[/QUOTE]

    * 12 complaints regarding the condition and cleanliness of the vehicle;

    * 79 complaints regarding the conduct and behaviour of an SPSV operator or driver;

    * 51 complaints related to overcharging or to other matters relating to fares;

    * 39 complaints linked to issues over the hiring of an SPSV.

    Out of approx 13,000 taxis in Dublin alone and approx 23,000 taxis in Ireland the above stats are not even a blip


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  • Closed Accounts Posts: 18,056 ✭✭✭✭BostonB


    oisindoyle wrote: »
    BostonB wrote: »
    Says a lot about the industry.

    http://www.irishexaminer.com/archives/2012/0828/ireland/taxi-regulator-logs-1-complaint-a-day-205517.html[/QUOTE]

    * 12 complaints regarding the condition and cleanliness of the vehicle;

    * 79 complaints regarding the conduct and behaviour of an SPSV operator or driver;

    * 51 complaints related to overcharging or to other matters relating to fares;

    * 39 complaints linked to issues over the hiring of an SPSV.

    Out of approx 13,000 taxis in Dublin alone and approx 23,000 taxis in Ireland the above stats are not even a blip

    Apparently they were all out of ink and couldn't supply their details. Otherwise it would be higher.


  • Closed Accounts Posts: 310 ✭✭doubletrouble?


    oisindoyle wrote: »

    So your friend just sat there and said nothing while the driver took a wrong turn and drove for "about two miles" Most people would say something !
    thank you very much for proving my point by blaming my friend. all i said was my friend gave the correct address. they got the taxi from the airport. they gave the correct address but didn't know the route, fare should've cost around €22 they were charged €30. come on oisin you dont know who is driving you around these days. you can have a criminal record and still drive a taxi. plus why the hell should my friend tell the taxi driver where to drive and what route to take. fact is my friend got ripped off and all you can is why didn't they say something. how the **** dare you say something so stupid like like.
    In the case of the o.p. their friend did get ripped off, they tackled the driver who reduced the fare because they knew the game was up. with the way the taxi business is today your telling me the driver reduced the fare out of the goodness of their heart. ohhhhh come on oisin now your really taking the piss.
    now lets get a few things clear.
    when a person gets a taxi they expect.
    (A) they expect the driver to get them from A to B as quickly and safely as possible
    (B) they would expect the driver to know where they're going
    (C) do not expect to be ripped off/robbed.
    oisindoyle wrote: »
    No matter what the subject is about or a given situation it always ends up taxi bashing and 9 times out of 10 the thread has to be locked.Fact
    wrong ,it is you who turns them into taxi bashing threads. we give our views which we're entitled to, but you come along saying in every thread that it's another taxi bashing thread. not us. they're your words.
    i can tell you this after that comment you made ,next time it happens it wont be my friend who'll be saying something it'll be the guards.


  • Closed Accounts Posts: 18,056 ✭✭✭✭BostonB


    oisindoyle wrote: »
    How can the driver use a map or gps system if the passenger hasnt got the full adddress ??? tell me how ?...

    All the driver needs to know is there more than one possibility. If the customer doesn't know which one it is, when told theres more than one, then driver shouldn't take the fair. Its that simple. But you're suggesting the driver doesn't know theres more than one. Which implies they don't know how to read a map. (or use a GPS). In which case they shouldn't be driving a taxi. Or they guess. Which for me is the same, shouldn't be dealing with customers.

    Its is a bit like paying someone to repair a puncture and they charge you for replacing every tyre till they guess the right one. :eek:


  • Closed Accounts Posts: 899 ✭✭✭oisindoyle


    thank you very much for proving my point by blaming my friend. all i said was my friend gave the correct address. they got the taxi from the airport. they gave the correct address but didn't know the route, fare should've cost around €22 they were charged €30. come on oisin you dont know who is driving you around these days. you can have a criminal record and still drive a taxi. plus why the hell should my friend tell the taxi driver where to drive and what route to take. fact is my friend got ripped off and all you can is why didn't they say something. how the **** dare you say something so stupid like like.
    In the case of the o.p. their friend did get ripped off, they tackled the driver who reduced the fare because they knew the game was up. with the way the taxi business is today your telling me the driver reduced the fare out of the goodness of their heart. ohhhhh come on oisin now your really taking the piss.
    now lets get a few things clear.
    when a person gets a taxi they expect.
    (A) they expect the driver to get them from A to B as quickly and safely as possible
    (B) they would expect the driver to know where they're going
    (C) do not expect to be ripped off/robbed.

    wrong ,it is you who turns them into taxi bashing threads. we give our views which we're entitled to, but you come along saying in every thread that it's another taxi bashing thread. not us. they're your words.
    i can tell you this after that comment you made ,next time it happens it wont be my friend who'll be saying something it'll be the guards.

    Well might i suggest that you re read the above comments again(with your abusive langauge thrown in ) and see how it is not a "taxi bashing " thread ,


  • Closed Accounts Posts: 899 ✭✭✭oisindoyle


    BostonB wrote: »
    All the driver needs to know is there more than one possibility. If the customer doesn't know which one it is, when told theres more than one, then driver shouldn't take the fair.

    He did know there was more thats the point ,It was up to the passenger to know where he/she was going or at least have a contact number.the driver drove to where he thought was the correct place given the little info presented.
    BostonB wrote: »
    But you're suggesting the driver doesn't know theres more than one..

    I'm not. Read what the OP said
    .He /she said that the driver said there was more than one.
    BostonB wrote: »
    Which implies they don't know how to read a map. (or use a GPS). In which case they shouldn't be driving a taxi. Or they guess. Which for me is the same, shouldn't be dealing with customers.

    The passenger has to take a lot of the blame not the driver ,The driver did his best given what little info the passenger had ,
    Think about it ,you arrive in a strange city and you havent got the gumption to have either the correct address or at best a contact number of the address.Daft in the extreme


  • Site Banned Posts: 5,904 ✭✭✭parsi


    The point here is that when challenged (after the fact) the driver admitted that there were multiple destinations with the same name.

    Therefore when he was hired he knew that there was a lack of clarity but he didn't ascertain the exact address until after he arrived at a location.

    The hirer didn't know, the driver did but chose not to mention it.


  • Registered Users, Registered Users 2 Posts: 13,260 ✭✭✭✭Losty Dublin


    parsi wrote: »
    The point here is that when challenged (after the fact) the driver admitted that there were multiple destinations with the same name.

    Therefore when he was hired he knew that there was a lack of clarity but he didn't ascertain the exact address until after he arrived at a location.

    The hirer didn't know, the driver did but chose not to mention it.

    That would be fair enough if we are talking about something like two minor roads which share names such as Sandford Road or asking for the Church of Ireland church in Killiney or heading to Cherrywood. It's a little different if it's something like asking for Tesco's in Finglas and meaning their new and rather unknown Express instead of Clearwater or Barton Road and not mentioning that it's the small section off Grange Road which did happen me one night. Unless OP comes back and names their location then we can only but surmise and argue the toss here.


  • Site Banned Posts: 5,904 ✭✭✭parsi


    Unless OP comes back and names their location then we can only but surmise and argue the toss here.

    In fairness - that's what this forum is about. Arguing the toss and tossing out baseless allegations.

    It's done for taxi's, Bus Eireann, Dublin Bus and Iarnrod Eireann.

    Main difference with the taxi customers is that they are usually paying...


  • Registered Users, Registered Users 2 Posts: 928 ✭✭✭Shelli2


    If the driver was in the right, why did they try to give the OP the wrong license details? As regards being brought to the wrong destination, both sides could be argued, but not giving a receipt when asked, bad enough, but to try to further cover tracks by giving wrong license info, just disgraceful!

    99.9% of taxi journeys I have taken are grand, but if this stunt was pulled on me I would not let it lie.


  • Registered Users, Registered Users 2 Posts: 13,260 ✭✭✭✭Losty Dublin


    parsi wrote: »
    In fairness - that's what this forum is about. Arguing the toss and tossing out baseless allegations.

    Sure what else to do when you are waiting for your golden pass bus to arrive? :D


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