Apple extends iMac hard drive replacements to '09-10 models

RUCKING FETARD

The company expands its hard drive replacement program to 3-year-old iMacs with affected Seagate drives.


Don't see a Thread for this.

whiterebel

RUCKING FETARD wrote: »

The company expands its hard drive replacement program to 3-year-old iMacs with affected Seagate drives.


Don't see a Thread for this.

Because this is the iDevices forum. Mac forum is here: Mac Forum

RUCKING FETARD

whiterebel wrote: »

Because this is the iDevices forum. Mac forum is here: Mac Forum

Was actually gonna put it there but went for here instead...yea you're right though.

Mod: Move/Delete whatever, I dont care. Thanks.

Greentree_uk

Very important these drives are replaced. this is a different program than usual. it is a recall. even if you imac is functioning properly you should back it up and get it into your local Apple Centre for Hard disk replacement

DFS UTD

HI
I have a late 2009 21.5 iMac.
How do I find out if I have a seagate harddrive (tried looking in system preferences) but couldnt find hard drive name.

If I do have a seagate HD - what should I do about the replacement programme

thanks

DFS

Greentree_uk

http://www.apple.com/support/imac-harddrive/

RUCKING FETARD

DFS UTD wrote: »

HI
I have a late 2009 21.5 iMac.
How do I find out if I have a seagate harddrive (tried looking in system preferences) but couldnt find hard drive name.

If I do have a seagate HD - what should I do about the replacement programme

thanks

DFS

It was in the link!!!

DFS UTD

yes its in the link - you type in the serial number of the imac in the box in the link - and it'll tell you if your machine is in scope or not - mine wasnt (the serial number is located on the underside of the pedestal - in TINY print) -

whiterebel

DFS UTD wrote: »

yes its in the link - you type in the serial number of the imac in the box in the link - and it'll tell you if your machine is in scope or not - mine wasnt (the serial number is located on the underside of the pedestal - in TINY print) -

If your serial number isn't included, then its not covered by the replacement programme.

Fatboydim

So I typed in my serial number and I am eligible for a hard drive replacement. However I haven't experienced any issues. This is the first I've heard about this, and it's going to be a right pain reinstalling everything.

Greentree_uk

most Apple repair centre's should copy the data for you. some charge, some don't. you should always have a backup of your data either way.


Just because you haven't experienced issues doesn't mean you won't. this is unlike any other program apple had done. They usually wait for your machine to fail before giving you a replacement. but this is a Recall. they will replace your drive regardless of whether it is exhibiting issues.

7upfree

OK - so we have one of these at home and the drive is covered. But the problem is that we have Parallels 5.0 installed, along with Windows 7, Outlook, and Microsoft Office. We've pointed out to Apple that these are all one-off only installation licences and they say this is our problem? There's about €350 worth of software involved there.

Greentree_uk

bootcamp will be your problem. as for one off installs. all these apps/ OS's can be reinstalled.

7upfree

Greentree_uk wrote: »

bootcamp will be your problem. as for one off installs. all these apps/ OS's can be reinstalled.

Is that true? I thought they were specific on the purchase about one-PC licences? No boot camp AFAIK 'cos it's Parallels. Thanks for getting back BTW.:)

Greentree_uk

if no bootcamp then you can easily move data to a new HDD. I'd say all your sw would be left intact from a good service provider. provided ofcourse that faulty drive doesn't fail! I'd always recommend you backup before you drop it into a service centre as the back is your responsibility.

7upfree

Greentree_uk wrote: »

if no bootcamp then you can easily move data to a new HDD. I'd say all your sw would be left intact from a good service provider. provided ofcourse that faulty drive doesn't fail! I'd always recommend you backup before you drop it into a service centre as the back is your responsibility.

Thanks for that! Already backup up with Time Machine and I think Office, Outlook, etc were being backed up today. The drive seems OK, but the Mac was taking five minutes to boot up a couple of weeks ago and then rectified itself. Apple said a company will call and look at it first (we have Apple Care) and then it will be gone for ten working days.:(

Thanks for your help!:)

Greentree_uk

ten days is mad!

7upfree

Greentree_uk wrote: »

ten days is mad!

Yea. Completely nuts. We thought we could bring it to a centre ourselves and they would do same day turnaround.

7upfree

7upfree wrote: »

Yea. Completely nuts. We thought we could bring it to a centre ourselves and they would do same day turnaround.

We got an official email at home today from apple about these:


Dear iMac owner,

Apple has determined that certain 1TB Seagate hard drives used in 21.5-inch and 27-inch iMac systems may fail. These systems were sold between October 2009 and July 2011.

Our records show that you have an iMac with an affected 1TB Seagate hard drive. Apple will replace your hard drive with a new one, free of charge, under the iMac 1TB Seagate Hard Drive Replacement Program.

Please choose one of the following options to get a replacement hard drive.

• Apple Authorised Service Provider - find one here.

• Apple Technical Support - contact us for local service options.

Apple recommends replacing your affected hard drive as soon as possible. Before you go in for service, please back up your data. Learn more about backup options.

Additional Information

You will need to have the original Mac OS installation discs that were supplied with your iMac in order to reinstall your operating system, other applications and any backed up data after your hard drive is replaced.

This worldwide Apple programme does not extend the standard warranty coverage of the iMac.

Apple will replace affected 1TB Seagate hard drives, free of charge, for three years from your iMac's original date of purchase or until 12 April 2013, whichever provides longer coverage for you.

Apple will continue to evaluate service data and provide extensions to this programme as needed.

We apologise for any inconvenience.

Sincerely,

Apple Inc.

Gordon

7upfree wrote: »

We got an official email at home today from apple about these:

I got that too as my HD was one of the affected ones. And back in February my hard drive failed so I took it in and got it replaced. They didn't charge me for the labour but the hard drive was a bit of money. Do you reckon they'll give me a credit note for the cost of the drive?! I'll pop in to the store at some point.

Paddy@CIRL

I got the e-mail from Apple too, absolutely raging! I need my iMac for work and can't go without it for any amount of time let alone ten ****ing days!

Gordon

You've got until [at least] April next year, so if you're due holidays at some point before then, you could arrange it so that it's away while you're away.

Savman

Also got the dreaded email today, gonna be an operation backing up then having to reinstall everything. Pain in the arse, Ted.

Paddy@CIRL

Gordon wrote: »

You've got until [at least] April next year, so if you're due holidays at some point before then, you could arrange it so that it's away while you're away.

I'm self employed so I don't get holidays - if I don't work, I don't get paid I've e-mailed a couple of different authorised repair places to see if I can find somewhere who can do it faster (and install an SSD drive in place of the optical drive whilst it's open)

7upfree

Gordon wrote: »

I got that too as my HD was one of the affected ones. And back in February my hard drive failed so I took it in and got it replaced. They didn't charge me for the labour but the hard drive was a bit of money. Do you reckon they'll give me a credit note for the cost of the drive?! I'll pop in to the store at some point.

I'd certainly try it! What have you got to lose? I'd get onto Apple first though.

Paddy@CIRL

Gordon wrote: »

Do you reckon they'll give me a credit note for the cost of the drive?! I'll pop in to the store at some point.

At the bottom of this link, it says you contact them regarding a refund - http://www.apple.com/ie/support/imac-harddrive/?cid=CDM-EU-3708&cp=em-P0013590-192445&sr=em

Gordon

Paddy@CIRL wrote: »

At the bottom of this link, it says you contact them regarding a refund - http://www.apple.com/ie/support/imac-harddrive/?cid=CDM-EU-3708&cp=em-P0013590-192445&sr=em

Was just about to pop into town to speak with them, cheers, that wasn't on the email!

So they've logged my case and will be contacting me about it, looks like I'll probably be due a refund, rock and roll.

whiterebel

Gordon wrote: »

Was just about to pop into town to speak with them, cheers, that wasn't on the email!

So they've logged my case and will be contacting me about it, looks like I'll probably be due a refund, rock and roll.

They're normally pretty good about things like that.

Fatboydim

Dropped mine in to Galmac today and I should have it back tomorrow, Thursday at latest.

Greentree_uk

Fatboydim wrote: »

Dropped mine in to Galmac today and I should have it back tomorrow, Thursday at latest.

Did u get it back yet?

doopa

Greentree_uk wrote: »

Did u get it back yet?

I used compub in Dundrum myself and dropped it off on the Friday. I was away all the next week for work, hence could afford not to have the machine, but it only took them a couple of working days to get the machine fixed. They said they had to order the parts, but I imagine if you co-ordinate with them beforehand they should be able to preorder and cut down on the delivery time. I'd suggest giving the suuplier a ring and sounding them out first.

Gordon

doopa wrote: »

I used compub in Dundrum myself and dropped it off on the Friday. I was away all the next week for work, hence could afford not to have the machine, but it only took them a couple of working days to get the machine fixed. They said they had to order the parts, but I imagine if you co-ordinate with them beforehand they should be able to preorder and cut down on the delivery time. I'd suggest giving the suuplier a ring and sounding them out first.

Excellent.

They just emailed me asking for my details to get a refund, will probably get it next week.

Fatboydim

So I get mine back today, happy with quick turnaround from Galmac. Now I have a slight problem though. I've cloned my drive so I can always transfer apps and files that way, but I was hoping to do a clean reinstall of everything. However having reinstalled mountain lion and having then gone to the app store to reinstall my apps it's showing all the apps as already installed... which of course they are not. Any advice?

7upfree

doopa wrote: »

I used compub in Dundrum myself and dropped it off on the Friday. I was away all the next week for work, hence could afford not to have the machine, but it only took them a couple of working days to get the machine fixed.

We were the same. Hats off to CompuB for an excellent service. A special mention to Adam (and his boss) the engineer who looked after us. A gent.

Fatboydim

Fatboydim wrote: »

So I get mine back today, happy with quick turnaround from Galmac. Now I have a slight problem though. I've cloned my drive so I can always transfer apps and files that way, but I was hoping to do a clean reinstall of everything. However having reinstalled mountain lion and having then gone to the app store to reinstall my apps it's showing all the apps as already installed... which of course they are not. Any advice?

In the end I just restored from the clone. Easy enough all working fine.

Paddy@CIRL

Dropping mine into Blanchardstown Compub tomorrow, have already arranged with them to install an SSD in place of the optical drive. Fingers crossed it all goes to plan.

7upfree

Paddy@CIRL wrote: »

Dropping mine into Blanchardstown Compub tomorrow, have already arranged with them to install an SSD in place of the optical drive. Fingers crossed it all goes to plan.

We had it done by CompuB. Excellent service. Had the SSD installed as well.

Paddy@CIRL

Just for anyone else considering where to go for the HD replacement, I couldn't recommend Marcin in Compub Blanchardstown enough. I dropped the iMac in Wednesday afternoon and before I left he made sure to go through everything in detail so I was in no doubt of any stage of the procedure.

He rang me yesterday evening (Friday) to say the machine was ready to collect after only receiving the parts on Friday morning. He replaced the optical drive with the SSD kit I supplied and tested everything to make sure it was working optimally. Made sure I could try the iMac before re-packing it and sending it on my way. I won't be back in the office until tomorrow evening but can't wait to try it out!

An absolute gentleman to deal with and turned what should have been a painful experience into a positive one.

7upfree

Paddy@CIRL wrote: »

Just for anyone else considering where to go for the HD replacement, I couldn't recommend Marcin in Compub Blanchardstown enough. I dropped the iMac in Wednesday afternoon and before I left he made sure to go through everything in detail so I was in no doubt of any stage of the procedure.

He rang me yesterday evening (Friday) to say the machine was ready to collect after only receiving the parts on Friday morning. He replaced the optical drive with the SSD kit I supplied and tested everything to make sure it was working optimally. Made sure I could try the iMac before re-packing it and sending it on my way. I won't be back in the office until tomorrow evening but can't wait to try it out!

An absolute gentleman to deal with and turned what should have been a painful experience into a positive one.

You won't be disappointed Paddy. 30 seconds to a working desktop (including security login).:)

silvine

Can you recommend an SSD kit for the iMac?

Was there an extra cost for CompuB to put this in?

Gordon

Gordon wrote: »

Excellent.

They just emailed me asking for my details to get a refund, will probably get it next week.

Got my refund a couple of days ago.

Paddy@CIRL

silvine wrote: »

Can you recommend an SSD kit for the iMac?

Was there an extra cost for CompuB to put this in?

Depends what year your iMac is, mine was a late 2009 27" i7 model and I bought a 512GB M4 SSD from Crucial.eu and the HD Caddy from here on eBay - http://www.ebay.co.uk/itm/230829491256?ssPageName=STRK:MEWNX:IT&_trksid=p3984.m1439.l2649

I was charged €69 for the install, and it has been worth every single cent.

7upfree

silvine wrote: »

Can you recommend an SSD kit for the iMac?

Was there an extra cost for CompuB to put this in?

€200 for the Crucial 256GB drive - €80 for the labour and cables. Life's too short to attempt it yourself.:D

silvine

Believe it or not I have a SSD installed in lieu of the optical drive already. I am considering replacing the 3.5" HDD.

Kbeg3

So I'm getting my harddrive replaced tomorrow, what's the best method for backing up the complete drive - time capsule or some other software? Thanks:)

Savman

I got sorted with CompuB also, they were able to clone the drive so the unit came back more or less how I'd left it.

I still backed up important stuff manually to an external HD.

7upfree

Savman wrote: »

I got sorted with CompuB also, they were able to clone the drive so the unit came back more or less how I'd left it.

I still backed up important stuff manually to an external HD.

We got ours done a few weeks ago and had the SSD fitted. It's crawling some days now. We've tried everything but no joy. It can be fine one day and nuts the next. Spinning beach balls etc. Let us know how yours goes!

Savman

Well I didn't go for an SSD, bit too rich for me personally.

Unit has been fine since I got it back (before Chrimbo).