Fees office have disabled all my accounts

Arciphel

Just got an email from the fees office there that they have kindly disabled all my logins temporarily until I "settle my account". Has anybody else received a mail like this? I am a part-time student doing the M. Eng course, it's a continuous course so you can start it in either September or February each year, I started in February this year and so this is technically my second semester. I didn't get any request to pay fees when I registered for this semester, so now have to take time off work tomorrow morning to go over to fees office and sort this out

Konata

I got the same mail. I'm a regular undergrad but this is my first year getting a grant and despite the fact that I went into the fees office with the grant letter and told it was all sorted, just pay the 35e or whatever it was etc. etc., I'm now being told that I haven't paid my fees.

I too will be making a trip to the fees office tomorrow. An absolute pain in the arse.

If you're working, you could just try ringing them? Their contact details are here: http://www.dcu.ie/finance/fees/index.shtml

Attol

Just got the same thing as well which means I can't book my robes for graduation. I'm meant to be graduating in November, ffs! Why would they think I need to pay the registration fee?!

I've already had to take half a day off work to visit registry to figure out why I was getting emails telling me that I was a repeat student despite having passed everything. I am getting so sick of having to run around after these people to get them to fix the numerous mistakes they've made with regards to my accounts over the last few years.

thecornflake

Attol wrote: »

Just got the same thing as well which means I can't book my robes for graduation. I'm meant to be graduating in November, ffs! Why would they think I need to pay the registration fee?!

I've already had to take half a day off work to visit registry to figure out why I was getting emails telling me that I was a repeat student despite having passed everything. I am getting so sick of having to run around after these people to get them to fix the numerous mistakes they've made with regards to my accounts over the last few years.

The first thing you learn in DCU, all those offices are badly run. They are not good at their jobs, at all. There is always some kind of problem.

bjj-fighter

Got the same Email, paid my fees when I registered, showed them receipts to get my student card. I'll be talking to them in the Fees office too tomorrow, I imagine the queue will be out the door!

Arciphel

Cheers lads, seems like I will be in good company tomorrow so, don't feel too bad now. Only thing is, in the meantime, I can't get into moodle so can't do any of my studies remotely :mad:

echo.lima

I'm not alone so i'll be there in the morning myself. I've applied for a grant but have paid the first installment of the registration fees myself although i'll be showing them a copy of the letter from susi as proof of application in the morning. The only other reason I they could have blocked my account was for the student services fee of 38 sheets but as far as I'm aware thats included in the registration fees... bastards they should have told me this when they printed my student card.

ordinary_girl

echo.lima wrote: »

The only other reason I they could have blocked my account was for the student services fee of 38 sheets but as far as I'm aware thats included in the registration fees... bastards they should have told me this when they printed my student card.

The 38 euro isn't included in the reg fee. Once it's been confirmed that you'll be getting a grant then you have to pay the 38 euro, people who don't get the grant just pay the reg fee with no additional 38 euro.

Had to go to registry last week and there was a long enough queue, hopefully it'll be a bit quieter this week!

ArtSmart

Arciphel wrote: »

Just got an email from the fees office there that they have kindly disabled all my logins temporarily until I "settle my account". Has anybody else received a mail like this? I am a part-time student doing the M. Eng course, it's a continuous course so you can start it in either September or February each year, I started in February this year and so this is technically my second semester. I didn't get any request to pay fees when I registered for this semester, so now have to take time off work tomorrow morning to go over to fees office and sort this out

and you're looking for someone to cover you at work?

Arciphel

Are you offering to cover for me?

Arciphel

Got it sorted this morning but there was a nice queue of people outside the fees office this morning before it opened, I'd say they are in for a busy day.

antkeane

I got the same awesomeness. no moodle/email/internet acess.
Physics Lab was pretty hard without notes.

I showed them my SUSI letter, I paid the 38 euro and got my student card.

All of this red tape is making me miss SO MUCH UNI.

SUSI requesting every peice of paper in existance which i have to keep collecting. Still waiting on a birth cert from Australia. Surely my Guarda stamped passport copy is proof that I exist?

Kavrocks

ordinary_girl wrote: »

The 38 euro isn't included in the reg fee. Once it's been confirmed that you'll be getting a grant then you have to pay the 38 euro, people who don't get the grant just pay the reg fee with no additional 38 euro.

That is wrong. Everybody pays the €38 regardless of whether they get the grant or not.

marvin_spazz

antkeane wrote: »

Surely my Guarda stamped passport copy is proof that I exist?

in fairness i wouldnt accept anything from the Guarda either :rolleyes:

antkeane

marvin_spazz wrote: »

in fairness i wouldnt accept anything from the Guarda either :rolleyes:

That's very smart of you.
I am guessing you are studying a B.A. Most likely in business or languages.

Want me to work out an equation of your likelihood of employment over your course graduation rates?

Lets say:

X = Jobs going.
Y= Students in DCU alone.
A= The jobs you can get with your qualification.

I look forward to ordering my books from you in Waterstones next year.

Do the math.

Konata

antkeane warned for Personal Abuse.

PlainP

I was just onto the fees office in relation to my blocked account. They have informed me that I have to pay 2860 to get my account unblocked, this includes the late registration fee

I have no way of getting this amount and so have no access to anything until I hear from SUSI.

So annoyed with the whole SUSI situation. I got the FCA email on the 21st of September and sent it off on the same day..

Grrrrrrrrrrrr

JENNYWREN19

My son is still waiting for his grant confirmation letter and is stranded up in Dublin with no money. He's been told he has to pay a late registration fee of €170 instead of €38 because he hasn't had the money to pay for anything. A big thanks to the local authority for dragging their feet and an even bigger thank you to the staff of DCU registry for their complete lack of sympathy and refusal to back down. Well done, rich boys' college

Arciphel

JENNYWREN19 wrote: »

Well done, rich boys' college

Are you serious here or joking, I'm not sure...

JENNYWREN19

Arciphel wrote: »

Are you serious here or joking, I'm not sure...

Well, it looks to me that it's the students without means that are being targeted, my own family included. I assume all the well off ones have paid, so basically if you're not from a financially stable family and have already paid you can cough up more of your paltry means to reigister with DCU. Thoughtful.

JENNYWREN19

....and whatever perosnal abuse Konata was warned for I expe3ct it was justified.

Arciphel

I paid my fees myself, and I wouldn't consider myself well off. I think the administrative staff are just terrible across the board (as many others have already said), I don't think it's a conspiracy against students on grants.

Arciphel

JENNYWREN19 wrote: »

....and whatever perosnal abuse Konata was warned for I expe3ct it was justified.

JENNYWREN19

Arciphel wrote: »

I paid my fees myself, and I wouldn't consider myself well off. I think the administrative staff are just terrible across the board (as many others have already said), I don't think it's a conspiracy against students on grants.

If it's any consolation they're not as bad as NUIG. My point is that there are people who can't pay fees out of their own pockets, that's why they're given maintenance grants, which don't get processed on time so the students are kept waiting. The college has then penalised these students, who cannot pay through no fault of their own. Well done for paying your fees, but if you're in receipt of the maintence grant it was your local authority's job to do that.

JENNYWREN19

Arciphel wrote: »

Comment 18 was removed by moderator

amen

Ahh yes nothing has changed in DCU then. I graduted in 1994 and had the same problem re Fees. Got a letter week before Grad that I couldn't Graduate unless I paid fees my final half of final year even though the fees had been paid in March. Had to take a day off work to sort.


Great to see it is still happening 18 years later.

JENNYWREN19

amen wrote: »

Ahh yes nothing has changed in DCU then. I graduted in 1994 and had the same problem re Fees. Got a letter week before Grad that I couldn't Graduate unless I paid fees my final half of final year even though the fees had been paid in March. Had to take a day off work to sort.


Great to see it is still happening 18 years later.

Keeping up the traditions, eh?

GarIT

JENNYWREN19 wrote: »

Well done, rich boys' college

I thought this was about DCU?

JENNYWREN19

GarIT wrote: »

I thought this was about DCU?

Yes that's right .. The college where you 're penalised when your grant authority cocks up.

Konata

JENNYWREN19 wrote: »

Comment 18 was removed by moderator

I haven't removed any comments on this thread. Not entirely sure what you're referring to.

JENNYWREN19

Konata wrote: »

I haven't removed any comments on this thread. Not entirely sure what you're referring to.

Sorry, my mistake. Your comment 18 reads antkeane warned for perosnal abuse

GarIT

JENNYWREN19 wrote: »

Yes that's right .. The college where you 're penalised when your grant authority cocks up.

That doesn't justify it being the 'rich boys college' sure in Maynooth we call it 'The poor man's UCD'

amen

'The poor man's UCD'

Thats wrong. UCD is DCU for dyslexics :-) (Yes I know thats a bit insensitive of me)

Konata

Enough with the college bashing lads, back on topic please.

antkeane

Sorry about my comment. Iv'e had a bad 5 weeks.
I have had to miss so much of Uni due to red tape and bafoonery I kind of lost it.
I got an eviction letter the same day. Its very hard to go back to Uni when you are independent and older I have now found out.

I find it very ****e of DCU to cut off students moodle accounts that dont have the money waiting on grants.
There is basically no point in me even going in. I cant get the notes or the assignments. OR hand them in.

So I am fighting to stay in Uni but spending time away from Uni to stay in Uni.

It's a bag of balls.

TheChrisD

After a good start to the year, I get the feeling this course is going to turn out like my first, especially as I've now been cut off for the past two weeks since no-one here can afford to pay the money while I wait on SUSI...

No access to Moodle means I can't check my notes or assignments, no access to eduroam forces me to rely on my old login, and no access to my e-mail means I can't communicate with anyone and can't check in on the status of my group assignments or even to double-check how much that I owe the fees office because it's in an e-mail inside my locked out account :mad:

Oh, and the final blow - being unable to access my portal page means I wouldn't be able to pay the fees online if I were somehow able to get the money!

antkeane

TheChrisD wrote: »

After a good start to the year, I get the feeling this course is going to turn out like my first, especially as I've now been cut off for the past two weeks since no-one here can afford to pay the money while I wait on SUSI...

No access to Moodle means I can't check my notes or assignments, no access to eduroam forces me to rely on my old login, and no access to my e-mail means I can't communicate with anyone and can't check in on the status of my group assignments or even to double-check how much that I owe the fees office because it's in an e-mail inside my locked out account :mad:

Oh, and the final blow - being unable to access my portal page means I wouldn't be able to pay the fees online if I were somehow able to get the money!

I havent even beein in for the last week. I feel theres no point in wasting my time if I dont get this grant. ive missed 2 practicals this week running round trying to fix things. depressed.

PlainP

antkeane wrote: »

I havent even beein in for the last week. I feel theres no point in wasting my time if I dont get this grant. ive missed 2 practicals this week running round trying to fix things. depressed.

How's things going antkeane? I still have no access.. I have also been missing classes due to no access. I am thinking of dropping out at this stage as SUSI are now looking for more documentation which means ill probably be another month at least waiting for grant approval. Its a joke.

antkeane

PlainP wrote: »

How's things going antkeane? I still have no access.. I have also been missing classes due to no access. I am thinking of dropping out at this stage as SUSI are now looking for more documentation which means ill probably be another month at least waiting for grant approval. Its a joke.

I missed most of last week. And today. (my own fault today tbh, for once!).

I got my moodle re-instated. I enquired at the fee's office today for the sake of all you guys with this issue.

It turns out, probably most of you are mature students and/or international students and you didn't hand in the previous education form to the fee office.
Get the form filled in and they will reinstate your account.

Now I have damn late library fees. Things looking up though.
I am so far behind. F@%k.

polkabunny

This email was sent out to first years today.

"Dear Students,


SUSI Applicants – First Year Students

DCU is very aware of the delays in the processing of grant applications this academic year and realise the pressure that this is putting on students. In order to minimise the disturbance to your studies, the University will not be penalising any student who has paid their €38 and provided confirmation of their grant application to the Fees Office. Your access to all facilities (including Moodle, library etc.) will remain open until February 1st 2013. We hope that, at that point, your grant applications will have come through.

In order to ensure that your application is processed as quickly as possible, please ensure that all correspondence from SUSI is followed up by you immediately.
Once / if your application is approved by SUSI, both you and the Fees Office at DCU will receive notification of this.
We do hope that this helps you continue your studies with us here at DCU.

Wishing you the very best with your assignments over the coming weeks
With kind regards
Claire


Dr. Claire Bohan
Director of Student Support & Development
Dublin City University"