cost plus sofas refusing to refund deposit

kathy charlie

Hi have just been informed that Cost plus sofas wont return my deposit, contacted consumer agency who stated I am in the right and am entitled to a deposit due to the way i have been treated, was told by local shop their head office in the UK, does anybody know the address as I need to put my complaint and request my deposit in writing. Kathy

antocann

were gonna need more info , usually deposits are non refundable

Cost Plus Sofas: Lee

Hi Kathy,

I can send you a Email or Postal address. Or if you would like to send me a Private message with more information I will look into this for you. I would need your Customer Order Number to look into this for you further.

Cost Plus Sofas

kathy charlie

Lee, with all due respect, I am already waiting on an email from you which you failed to send, how difficult is it to forward me your head office address

kathy charlie

please email me

Cost Plus Sofas: Lee

Hi Kathy,

I was awaiting your response. I will forward you the address now in PM.

Regards

Cost Plus Sofas

kathy charlie

thank you that would be much appreciated.

kathy charlie

Lee, I have just received that pm. it does not give me the head office, it gives me the address long mile road, dublin, I was told by your store that the head office is in the UK, once again can I please have the head office address,

Cost Plus Sofas: Lee

Please find attached PM

kathy charlie

received that address, thanks it is much appreciate, however, I am a bit confused as you also state that the london office will send the query back to the long mile office, when I was dealing directly with the long mile office they stated they had to apply to the UK office for the deposit return, think I i will just send my deposit return request to both offices, maybe then the right person will deal with it and return my deposit, I already spoke to consumer advise who advised me that i am totally in the right to get my deposit back.

Cost Plus Sofas: Lee

Hi Kathy,

Please advise the issue and as explained we will try to help. Please be advised though if the store has not broken a contract then they will not refund and only offer a credit note as a good will.

Cost Plus Sofas

kathy charlie

Lee, Haven explained the situation step by step to consumer advice, they have advised me under the circumstances that the contract of trust has been broken, it will be under these circumstances that I will be expecting my deposit back, as I would not buy from your store, but would like to thank you for your public response tonight, and realise you do not have all the facts at this time. Although we have spoken in the past I dont expect you to remember, will put it in writing as I am sure if you are the manager, it will land on your desk.

Cost Plus Sofas: Lee

Hi Kathy,

Thank you as I said I do not have your facts but we will revert once we receive your correspondence.

Procrastastudy

Kathy - post the info here so people can advise you whether or not you have a case for the Small claims court.

disco girl

Kathy you could be in for the long haul trying to get anything out of Cost Plus Sofa's. My parents are having a terrible time with dealing with them.......terrible company to do business with!

kathy charlie

HI, I am hoping it doesn't have to go to small claims court, in fairness to the company I would like to formally request my deposit, give them an opportunity to give back same, if at that stage I will then follow the advice given to me from the Irish consumer association (IC.A). I will also update same on this thread, I intend to give the company two weeks to return the deposit as advised by I.C.A

Procrastastudy

I'm not sure what the Irish Countrywoman's Association will be able to do but the NCA may very well be of some assistance.

For your perusing pleasure - Consumer Protection Act

Pkiernan

Cost Plus Sofas: Lee wrote: »

Hi Kathy,

Thank you as I said I do not have your facts but we will revert once we receive your correspondence.

While it is decent of you to post here, why not try communicating to your management how terribly dissatisfied people are with your store??

snowey07

to satisfy my curiosity - whats a contract of trust ?

wmpdd3

I can guess its a change in expected delivery date.

the groutch

this is all very vague, unless you're prepared to divulge some specifics it's difficult for any member here to advise you.

kathy charlie

a quick update, I posted my request for deposit return to both the long mile shop and the UK address, the reason I posted to both I got conflicted information regarding which is the head office, first I was told all requests has to go through their UK office, then I was told all correspondence would be forwarded to the Long Mile Office, so sent letter to both last week, given the company my reasons for requesting the deposit return and hopefully a time limit of 10 days for the return, will keep you posted.

kathy charlie

just to clarify when I said the ICA, I meant the Irish consumer agency, which I now know is the consumer advice agency. I was informed if a company do not adhere to their promise, or try to change the original agreement, this can be seen as the contract of trust has been broken.

slimjimmc

kathy charlie wrote: »

just to clarify when I said the ICA, I meant the Irish consumer agency, which I now know is the consumer advice agency. I was informed if a company do not adhere to their promise, or try to change the original agreement, this can be seen as the contract of trust has been broken.

Not aware of any such agency, perhaps you mean one of these:
National Consumers Agency (NCA)
Consumers’ Association of Ireland (CAI)

The NCA is a statutory body charged with enforcing consumer law therefore their opinions carry more weight.

the groutch

we still havent heard why you should be entitled to getting back your deposit.
the vat majority of deposits are non-refundable, as you're paying them to hold and item until you make full payment.

slimjimmc

the groutch wrote: »

we still havent heard why you should be entitled to getting back your deposit.
the vat majority of deposits are non-refundable, as you're paying them to hold and item until you make full payment.

It may not be the case here but usually if a retailer doesn't fulfil their side of the contract as agreed then the consumer would be entitled to rescind the contract and get a full refund including all deposits.

Procrastastudy

slimjimmc wrote: »

It may not be the case here but usually if a retailer doesn't fulfil their side of the contract as agreed then the consumer would be entitled to rescind the contract and get a full refund including all deposits.

Repudiate! :P

kathy charlie

following on from my post, it is now two weeks since i posted letter to both UK and Long Mile Road, it was registered post, and for the attention of the manager, given my order number, maybe Lee can clarify who the manager is and what their protocols are regarding to replying to letters cancelling orders. kathy

Procrastastudy

kathy charlie wrote: »

following on from my post, it is now two weeks since i posted letter to both UK and Long Mile Road, it was registered post, and for the attention of the manager, given my order number, maybe Lee can clarify who the manager is and what their protocols are regarding to replying to letters cancelling orders. kathy

I think I know. I believe a guy gets the letter, along with a few others, grabs a coffee and packet of B&H. He sits on the toilet reading the paper, drinking his coffee and smoking then uses the letters... never mind. I'm sure they're a handled in the same professional manner they deal with all their issues.

kathy charlie

Lee, I sent letter to both the UK company and to long mile branch, I clearly gave my order number, letter sent by registered post 2 weeks ago, to date I have not had a reply, could you please confirm how long it would normally take before I get a reply?

dudara

kathy - my advice now is to start the Small Claims Case. You gave them 10 days be registered letter and they have not reacted. Stop trying to communicate through soft means and go for the SCC.

**All this advice is assuming that you are entitled to have your deposit refunded. Deposits are not normally refundable, but I don't know the specifics of your case.

kathy charlie

thanks for all the advice, I was told I may be able to get my deposit back through the credit card company that I used to pay the deposit, I am going to write to them tomorrow to see if this is possible.

Tippex

Kathy is there any chance that you can give us some sort of background as to why you feel you are entitled to your deposit back.

kathy charlie

yes, I chose a bed and headboard in August, had good chat with the sales man regarding the delivery date which he promised would be no later than mid November, I asked for assurance that this would not be changed, informed him i had bad experience with an other company and did not want any hassle regarding delivery dates been changed, he assured me this would not happen, on this basis I gave my deposit, a few weeks ago, received a call stating it would be delayed and delivery date be now early December, again reminded salesman I am not happy as this was my concern to begin with, told him I wanted to cancel, he offered a credit note, but not my deposit in cash, said he would check with head office in UK re getting my deposit back and would phone me by end of week, never received the call, I then phoned again and was told I couldn,t get my deposit but could get a credit note, at this stage was told they working on my delivery date. again they promised they would call, no call, so I phoned again a week later, told the manager would phone back at end of day, I then called aprox 3pm was told manager busy but would get back to me, I then stated I was going to put this shoddy treatment on internet, manager then called aprox 30 mins later, informed me the bed and headboard would now be delivered on time, told him I was disgusted with the way I was treated, and didn,t trust them, he stated it would be delivered but at end of sentence stated I have to allow for a possible week delay as with all their deliveries. after this I spoke to the consumer association who told me that this would constitute the contract been broken because I was very specific with the sales man regarding not wanting any hassle. I have no intentions of dealing with this company and have cancelled the order, as stated sent two registered letters given my order number, and no answer, so will now proceed to the next step. kathy

Rosedust84

Waiting three months for delivery..is that normal?

the groutch

so you're throwing the toys out of the pram because they added a couple of weeks (which isnt even the case anymore) to the 3 months you'd have to wait for delivery?

Procrastastudy

the groutch wrote: »

so you're throwing the toys out of the pram because they added a couple of weeks (which isnt even the case anymore) to the 3 months you'd have to wait for delivery?

OP made a contract with specific requirements - was promised X.

Company did not deliver on promise - that's enough for me to then question everything else about them. OP was entirely correct to ask them to PFO imho.

celticcrash

What happened Lee from cost plus sofas?.
Thanks Kathy for putting this up on boards, now I know where not to go for my next sofa or beds.

kathy charlie

I dont think its throwing the toys out of the pram, I have no intentions of waiting till mid November, then there is a chance I be told it could be December, then this could extend till the new year, I don't want to be running around in December looking for a bed, I will be having visitors and wanted it all in place by then, as this company could not adhere to the agreed contract, then they couldn't bothered to return calls and now no answer to either of my letters which clearly gave the order number, I think any sane person would lose faith in them, as was mentioned previously Lee from Cost plus Sofas has gone quite, and just for the record, during one of my calls to the long mile road, I was informed the manager "Lee" would return the call. If Lee is the manager then I assuming it was also him who received my letter!!

karltimber

the groutch wrote: »

so you're throwing the toys out of the pram because they added a couple of weeks (which isnt even the case anymore) to the 3 months you'd have to wait for delivery?

Have you read the whole thread ????

CPS = avoid.

MadsL

Are they still putting out the tacky and illegal corriboard advertising out in the middle of the Longmile Rd.

Could anyone get a pic if so...tvm.

Le_Dieux

kathy charlie wrote: »

I dont think its throwing the toys out of the pram, I have no intentions of waiting till mid November, then there is a chance I be told it could be December, then this could extend till the new year, I don't want to be running around in December looking for a bed, I will be having visitors and wanted it all in place by then, as this company could not adhere to the agreed contract, then they couldn't bothered to return calls and now no answer to either of my letters which clearly gave the order number, I think any sane person would lose faith in them, as was mentioned previously Lee from Cost plus Sofas has gone quite, and just for the record, during one of my calls to the long mile road, I was informed the manager "Lee" would return the call. If Lee is the manager then I assuming it was also him who received my letter!!

This problem started on 26 September, and today is October 20....TWENTY FIVE days later and the problem is still ongoing??

SHAME ON YOU cost plus sofas. You do not deserve custom!!!

disco girl

Le_Dieux wrote: »

This problem started on 26 September, and today is October 20....TWENTY FIVE days later and the problem is still ongoing??

SHAME ON YOU cost plus sofas. You do not deserve custom!!!

Le_Dieux my parents are having awful problems with them, and it's been going on since mid JULY.....they are an atrocious company to deal with.

Cost Plus Sofas: Lee

I would like to just clear this up. Cost plus sofas have not gone quite we in fact had advised before the first post ( 26 days ) previous that we could deliver the goods in the time frame agreed at point of sale which was the middle of November. This is still the case so dose not warrant a refund as no contract broken by cost plus sofas.

Cost Plus Sofas: Lee

disco girl wrote: »

Le_Dieux my parents are having awful problems with them, and it's been going on since mid JULY.....they are an atrocious company to deal with.

Le_Dieux

Please feel free the pm me as I have said on many occasions to look into your issue.

MadsL

Lee - out of interest do Cost Plus still put out Corriboard signs out on the central reservation of Long Mile Rd?

Le_Dieux

Cost Plus Sofas: Lee wrote: »

I would like to just clear this up. Cost plus sofas have not gone quite we in fact had advised before the first post ( 26 days ) previous that we could deliver the goods in the time frame agreed at point of sale which was the middle of November. This is still the case so dose not warrant a refund as no contract broken by cost plus sofas.

While I give You credit for commenting on a Sunday Lee, I am shocked You want the whole time to solve this problem. Yes possibly no contract has been broken although if so, why did Kathy go public in the first place.

Le_Dieux

Cost Plus Sofas: Lee wrote: »

Le_Dieux

Please feel free the pm me as I have said on many occasions to look into your issue.

I don't have a problem Lee as I wouldn't buy anything from Your company.

kathy charlie

I just want to say, the last call I had with Lee, he did say the bed would be delivered, and that they thought they would not be able to deliver the headboard in time, hence the delay, during that phone call he said the problem was sorted, and bed would be delivered, I informed him I was not happy with the previous phone call stating there would be a delay and how I was treated following that, (i.e no phone calls returned previous to that phone call. Lee informed me during the call that the contract was not broken, therefore no deposit would be returned, he gave me the impression that he was right, at very end of call he said there could still be a delay of a week or so, after the call i contacted the consumer association who stated he was wrong the very fact that I received the first call saying there would be a delay (especially since I made it quite clear at time of booking that I did not want any hassle re order delays), then ignoring my calls constitutes a breech of contract, the advice I was given by them was to put it in writing, which I did, during first phone call when I asked for my deposit, I was informed this request would have to go to UK as that is where the head office is, once I went public, Lee private messaged me stating Long Mile road was head office, so my letters confirming cancellation of order went to both UK and Long Mile Road (aprox 3 weeks ago) I have not received any reply to my letter. Only communication I have had with Lee or any other rep is on this forum. Kathy

Procrastastudy

OP - I think you aid by credit card right? I hope that you are involving the CC company in all this. They are equally liable. Get it charged back.

Le_Dieux

kathy charlie wrote: »

I just want to say, the last call I had with Lee, he did say the bed would be delivered, and that they thought they would not be able to deliver the headboard in time, hence the delay, during that phone call he said the problem was sorted, and bed would be delivered, I informed him I was not happy with the previous phone call stating there would be a delay and how I was treated following that, (i.e no phone calls returned previous to that phone call. Lee informed me during the call that the contract was not broken, therefore no deposit would be returned, he gave me the impression that he was right, at very end of call he said there could still be a delay of a week or so, after the call i contacted the consumer association who stated he was wrong the very fact that I received the first call saying there would be a delay (especially since I made it quite clear at time of booking that I did not want any hassle re order delays), then ignoring my calls constitutes a breech of contract, the advice I was given by them was to put it in writing, which I did, during first phone call when I asked for my deposit, I was informed this request would have to go to UK as that is where the head office is, once I went public, Lee private messaged me stating Long Mile road was head office, so my letters confirming cancellation of order went to both UK and Long Mile Road (aprox 3 weeks ago) I have not received any reply to my letter. Only communication I have had with Lee or any other rep is on this forum. Kathy

Truly a shocking service Kathy. And the lies also, specially about the HO address, i the UK until caught out then they admit it's the LMR.

What galls me most though is Lee's response above - that he wants ALL the alloted time for this matter. What happened to the word SERVICE?

Good luck with dealing with them.