Three mobile broadband

fr3d12

I signed up to three two months ago on their 60gb pro package,in the first week everything was fine but it's been downhill since with download speeds ranging from 0.19 to 0.30mbps,the service i was sold promised upto 21.
I constantly have to switch the modem off and on after losing the connection,i've made countless calls to customer care who assure me someone from their tech team will get to me within 24hrs but they never do.
One CC agent told me i was leaving the modem on too long and that 1-2 hours per day was enough!
So the way i see it is that i've been missold a service and would like to ask has anyone been able to get out of the contract?

I'd appreciate any relevant input.

bealtine

fr3d12 wrote: »

I signed up to three two months ago on their 60gb pro package,in the first week everything was fine but it's been downhill since with download speeds ranging from 0.19 to 0.30mbps,the service i was sold promised upto 21.

Welcome to the world of mobile internet not much you can do about it sorry to inform you

One CC agent told me i was leaving the modem on too long and that 1-2 hours per day was enough!
[/QUOTE]

That's a good one...

fr3d12

Hi,
I have the 60gb pro package,according to their website it's suitable for heavy usage and streaming etc.
If i want to watch a 60 second clip on youtube i have to pause it for 10 minutes.
As for their CC they couldn't care less,their answer to everything is to reset the modem.
Surely there are consequences if they do not provide the service they are being paid for!

eirator

Its the misselling of the Mobile Broadband product as "Broadband" that really annoys me :mad:

tbh its a tough one to get out of as 3 will go by their T&C's and code of practice (both links to pdf files) but here's the simplest way to make a complaint that migh have some impact.

Firstly put together a good email complaint, include your 3 account information so there is no dispute as to who is complaining about what service then its up to you to put the case as best you can including any information about genuine misselling at time of sale and subsquent service history.

Then you email that with the subject line FORMAL COMPLAINT to customer.services.ie@3mail.com and CC it to consumerline@comreg.ie . If your complaint is one that Comreg can help with they will get back to you and indicate the timescale that 3 have to do something about it after which they can step in.

You might also want to point out that the problem is due to congestion in your area which is an issue three can't solve as they have no control over user numbers. That of course helps prevent Three comimg back and saying that they have checked everything and there's nothing wrong with their system even if there system is OK you want out of contract because 3 can't provide a service due to congection. Lots of speedtest results from peak times (early evening) can go to prove that congestion is the issue.

Thats all ontop of your issues noted here like constant resets. Another 3 tactic to be aware of is to say that your modem needs replacing so you either allow them to do that and follow up when it makes no differnce or prove in advance and include information in your formal complaint that its working fine. Test results from another area or with a different modem might help in that case, but thats more of an excuse that 3 use for iPhones and not so much MBB modems.

If that fails then afaik the Small Claims Court has been very sympathetic in the past with similar cases, you paid for a service didn't get it so you could get out of contract and all the money you have paid 3 - all you have to loose is a 25euro (ish?) court fee.

eirator

bealtine wrote: »

Welcome to the world of mobile internet not much you can do about it sorry to inform you

One CC agent told me i was leaving the modem on too long and that 1-2 hours per day was enough!

That's a good one...

Not a new one though someone here reported that same thing being said by 3 in Mumbai about a B260a gateway router a device you'd expect to leave running day and night :rolleyes:

-=al=-

i leave my 260 on for weeks on end... if im not going ot be online or whatever for a few days ill plug it out its a solid enough connection to be frank.. especilly since ive no alternative

philstar

3 bb has gone to the dogs with me for the past two or so months..been with them since 07 so can i just ring up and cancel willy nilly??

thinking about going with o2 pay as you go bb..or is that just a waste of time too??

bealtine

philstar wrote: »

3 bb has gone to the dogs with me for the past two or so months..been with them since 07 so can i just ring up and cancel willy nilly??

thinking about going with o2 pay as you go bb..or is that just a waste of time too??

All mobile "broadband" is hit and miss...you might be lucky and then 2 weeks later get nothing. Whatever you do don't tell your neighbours you have it and if they ask tell them to use a different network

ahnowbrowncow

philstar wrote: »

3 bb has gone to the dogs with me for the past two or so months..been with them since 07 so can i just ring up and cancel willy nilly??

thinking about going with o2 pay as you go bb..or is that just a waste of time too??

Depends on your location tbh, think you can get a trial period with o2 if you pay a deposit so I'd do that before signing up to a contract

juuge

bealtine wrote: »

All mobile "broadband" is hit and miss...you might be lucky and then 2 weeks later get nothing. Whatever you do don't tell your neighbours you have it and if they ask tell them to use a different network

As I mentioned on another post, my Dad has tried them all and O2 was the best of a bad lot. But over the last few months the service has deteriorated and an O2 customer support guy told him the service was oversubscribed in his area hence the reduction in service. Could O2 not have seen this coming??

fr3d12

eirator wrote: »

Its the misselling of the Mobile Broadband product as "Broadband" that really annoys me :mad:

tbh its a tough one to get out of as 3 will go by their T&C's and code of practice (both links to pdf files) but here's the simplest way to make a complaint that migh have some impact.

Firstly put together a good email complaint, include your 3 account information so there is no dispute as to who is complaining about what service then its up to you to put the case as best you can including any information about genuine misselling at time of sale and subsquent service history.

Then you email that with the subject line FORMAL COMPLAINT to customer.services.ie@3mail.com and CC it to consumerline@comreg.ie . If your complaint is one that Comreg can help with they will get back to you and indicate the timescale that 3 have to do something about it after which they can step in.

You might also want to point out that the problem is due to congestion in your area which is an issue three can't solve as they have no control over user numbers. That of course helps prevent Three comimg back and saying that they have checked everything and there's nothing wrong with their system even if there system is OK you want out of contract because 3 can't provide a service due to congection. Lots of speedtest results from peak times (early evening) can go to prove that congestion is the issue.

Thats all ontop of your issues noted here like constant resets. Another 3 tactic to be aware of is to say that your modem needs replacing so you either allow them to do that and follow up when it makes no differnce or prove in advance and include information in your formal complaint that its working fine. Test results from another area or with a different modem might help in that case, but thats more of an excuse that 3 use for iPhones and not so much MBB modems.

If that fails then afaik the Small Claims Court has been very sympathetic in the past with similar cases, you paid for a service didn't get it so you could get out of contract and all the money you have paid 3 - all you have to loose is a 25euro (ish?) court fee.

I have lodged a formal complaint with Three and also with Comreg.
I am happy to honour my contract if Three do the same.

fr3d12

Comreg has informed me that Three has ten days to respond to my complaint,it is now eight days since the complaint was made to Three and still they have not contacted me.
I can only assume there are not concerned about Comreg.
Latest speed test below
.

bealtine

fr3d12 wrote: »

I can only assume there are not concerned about Comreg.

No mobile company here is in the slightest bit worried or concerned about Comreg, they simply ignore anything Comreg have to say

fr3d12

bealtine wrote: »

No mobile company here is in the slightest bit worried or concerned about Comreg, they simply ignore anything Comreg have to say

That's what i thought so where is the accountability,surely they cannot be allowed sell a service that promises up to 21mbps and only provide less than 150th of that

bealtine

fr3d12 wrote: »

That's what i thought so where is the accountability,surely they cannot be allowed sell a service that promises up to 21mbps and only provide less than 150th of that

Welcome to the world of mobile midband, it never will be "broadband" and should not be described or sold as such.
Comreg are about as much use as a chocolate teapot

fr3d12

bealtine wrote: »

Welcome to the world of mobile midband, it never will be "broadband" and should not be described or sold as such.
Comreg are about as much use as a chocolate teapot

I shouldn't be surprised by the lack of regulation,after all this is good ol' Ireland!
When i suggested to CC in India or wherever they are that i would cancel the direct debit they said go ahead our collections department would then take over.
I think the small claims court as mentioned earlier by another poster is the only option left and as much bad publicity for them as possible.

FanadMan

fr3d12 wrote: »

That's what i thought so where is the accountability,surely they cannot be allowed sell a service that promises up to 21mbps and only provide less than 150th of that

This is where 3 get you - the modem they sold you is capable of having a download speed up to that speed but the sad thing is that you'll rarely get a third of that. And the minimum they are contracted to supply is 2.3Mbps but what their agents will say is that if there is a lot of users on your mast, then having speeds of under 1Mbps is acceptable

fr3d12

FanadMan wrote: »

This is where 3 get you - the modem they sold you is capable of having a download speed up to that speed but the sad thing is that you'll rarely get a third of that. And the minimum they are contracted to supply is 2.3Mbps but what their agents will say is that if there is a lot of users on your mast, then having speeds of under 1Mbps is acceptable

The 60GB pro package they sold me they say is suitable for large downloads and streaming,i cannot stream and even small downloads fail because the connection will break,as for the Huawei modem it will not charge anymore after less than 3 months,i have to leave it plugged in.
In the first week i got speeds of 1Mbps and not since

eirator

fr3d12 wrote: »

Comreg has informed me that Three has ten days to respond to my complaint,it is now eight days since the complaint was made to Three and still they have not contacted me.
I can only assume there are not concerned about Comreg.
Latest speed test below
.

Just watch 3 at this stage, they sometimes come back at the last minute and say they have investigated and found nothing wrong with their system, which is true, but you aren't complaining about their system your complaning about YOUR speeds which have nothing to do with 3's system and far more to do with 3 having too many users in your area or you being in a poor reception area. If they do just get straight back to comreg and explain that they haven't investigated anything relevant to your issue.

But its still common for 3 to do nothing for the ten days and just leave comreg to sort it out.

Good Luck and let us know how you get on and exactly what 3 and comreg do and say as its good to know what the current 3 tactics are.

fr3d12

eirator wrote: »

Just watch 3 at this stage, they sometimes come back at the last minute and say they have investigated and found nothing wrong with their system, which is true, but you aren't complaining about their system your complaning about YOUR speeds which have nothing to do with 3's system and far more to do with 3 having too many users in your area or you being in a poor reception area. If they do just get straight back to comreg and explain that they haven't investigated anything relevant to your issue.

But its still common for 3 to do nothing for the ten days and just leave comreg to sort it out.

Good Luck and let us know how you get on and exactly what 3 and comreg do and say as its good to know what the current 3 tactics are.

Thanks,i'll update when i know more.

I know what it is like I briefly had to use a three dongle, ok now, on UPC 60 mbps.

Sure sit tight the government have it all under control,

"Our commitment is to high speed broadband availability across the country during the lifetime of this Government – specifically:
n 70Mbps - 100Mbps to more than half of the population by 2015; n At least 40Mbps, and in many cases much faster speeds, to at least a further 20% of the population and
potentially as much as 35% around smaller towns and villages; and
n A minimum of 30Mbps for every remaining home and business in the country – no matter how rural or remote."
Source http://www.dcenr.gov.ie/files/PageTurning/NationalBroadbandPlan/index.html

Interesting.

fr3d12

NoDrama wrote: »

I know what it is like I briefly had to use a three dongle, ok now, on UPC 60 mbps.

Sure sit tight the government have it all under control,

"Our commitment is to high speed broadband availability across the country during the lifetime of this Government – specifically:
n 70Mbps - 100Mbps to more than half of the population by 2015; n At least 40Mbps, and in many cases much faster speeds, to at least a further 20% of the population and
potentially as much as 35% around smaller towns and villages; and
n A minimum of 30Mbps for every remaining home and business in the country – no matter how rural or remote."
Source http://www.dcenr.gov.ie/files/PageTurning/NationalBroadbandPlan/index.html

Interesting.

That's great so,the government always do what they say they will

LaVail

fr3d12 wrote: »

That's great so,the government always do what they say they will

lol this X 100

The government will not follow through with this and in the end it will be a total disaster just like every other mobile midband solution they come up with

Ill go from




to 30Mbps download in under 3 years....yeah right :rolleyes:

fr3d12

LaVail wrote: »

lol this X 100

The government will not follow through with this and in the end it will be a total disaster just like every other mobile midband solution they come up with

Ill go from




to 30Mbps download in under 3 years....yeah right :rolleyes:

I was being sarcastic but you are right,Broadband is the last thing on their mind right now,they're thinking how to rob money from the peoples pockets in December not find solutions to anything remotely connected to BB.

RE: my complaint to Three,they contacted me and said the reception is good in my area and no problems otherwise.
On the plus side they couriered a modem to me which arrived today,it is not new like they said but it works at least for now.Whether by coincidence or not the day they rang my speeds went up quite a bit to just under 3mbps,more than 10 times what it was but alas is crap again today.
I have emailed Comreg and filled them in on the situation and await their reply though i do not think they are at all interested going by their last email to me.
I have the feeling i'm stuck with Three and their intermittent service for the next 9 months and the only possible way to get what i am paying for is to move to a town or city.

LaVail

fr3d12 wrote: »

I was being sarcastic but you are right,Broadband is the last thing on their mind right now,they're thinking how to rob money from the peoples pockets in December not find solutions to anything remotely connected to BB.

RE: my complaint to Three,they contacted me and said the reception is good in my area and no problems otherwise.
On the plus side they couriered a modem to me which arrived today,it is not new like they said but it works at least for now.Whether by coincidence or not the day they rang my speeds went up quite a bit to just under 3mbps,more than 10 times what it was but alas is crap again today.
I have emailed Comreg and filled them in on the situation and await their reply though i do not think they are at all interested going by their last email to me.
I have the feeling i'm stuck with Three and their intermittent service for the next 9 months and the only possible way to get what i am paying for is to move to a town or city.

I knew you were being sarcastic, that's why I decided to post my results etc to show how much of a farce this whole thing is.

Good luck with three by the way...I had to use comreg to get out of contract with them before and I was let out without fees...three will spout BS all day to try and make it seem like their network is the cats nats but it's not...now I just use a pre pay dongle when I'm badly stuck and not at home and as you can see the speed is ****e.

Anyway good luck.

fr3d12

LaVail wrote: »

I knew you were being sarcastic, that's why I decided to post my results etc to show how much of a farce this whole thing is.

Good luck with three by the way...I had to use comreg to get out of contract with them before and I was let out without fees...three will spout BS all day to try and make it seem like their network is the cats nats but it's not...now I just use a pre pay dongle when I'm badly stuck and not at home and as you can see the speed is ****e.

Anyway good luck.

Thanks for that.

As you can see from my other speed test i'm in the bottom 4-5% in the country but it does improve occasionally albeit temporarily.
I'm really pissed with the way their service was sold to me.Three do not care once they have people tied into a contract.
I opted for mobile BB because i'm currently living with my folks none of whom have any interest in ever using the internet.I could move at any time and a fixed line service would be no good to me.
Anyway thanks again

LaVail

fr3d12 wrote: »

Thanks for that.

As you can see from my other speed test i'm in the bottom 4-5% in the country but it does improve occasionally albeit temporarily.
I'm really pissed with the way their service was sold to me.Three do not care once they have people tied into a contract.
I opted for mobile BB because i'm currently living with my folks none of whom have any interest in ever using the internet.I could move at any time and a fixed line service would be no good to me.
Anyway thanks again

No worries,

You're right about three not caring once you're in a contract. They will tell you there is no fault on their side but the reality is that too many people are overcrowding their cells and speeds are greatly affected.

Try getting meteor/02/vodafone PAYG dongles and see how their service is. If it's better than threes then you could always sign up to a contract with them and drop three. Sadly though no mobile midband provider is a substitute for fixed line broadband.

fr3d12

LaVail wrote: »

No worries,

You're right about three not caring once you're in a contract. They will tell you there is no fault on their side but the reality is that too many people are overcrowding their cells and speeds are greatly affected.

Try getting meteor/02/vodafone PAYG dongles and see how their service is. If it's better than threes then you could always sign up to a contract with them and drop three. Sadly though no mobile midband provider is a substitute for fixed line broadband.

I live in the Burren area of Co.Clare and have tried vodafone and o2 with Three being the "best".
I was previously with Imagine and the service was faultless with very high speeds,i had unlimited downloads for 5 quid more a month as opposed to the 60GB i have with Three,in the 3 months with Three i have used less than 50 GB but when signing up had no idea what i was using and didn't want to be hit with their extortionate 5 euro per MB if over the allowance.
Recently i was infected with the Gardai siochana ransomware/malware virus and have since installed hotspot shield for added protection,i'm still ironing out a few teething problems with that so hopefully when i'm using it more it will enhance my speeds unless i'm completely wrong in my thinking

fr3d12

Three have contacted me with regard to speed and boldly told me that 0.4 mbps is acceptable as a download speed,when i said it was not acceptable i was put on hold and then told they will ring me again when they check some things out,i was also told that there is no problems with the reception in my area and that they are not having any problems either.
Today speeds have reached over 5 mbps for the first time ever and i find it more than a coincidence that the last day Three contacted me with regard to my complaint the speeds were also up to a new high

eirator

fr3d12 wrote: »

Three have contacted me with regard to speed and boldly told me that 0.4 mbps is acceptable as a download speed,when i said it was not acceptable i was put on hold and then told they will ring me again when they check some things out,i was also told that there is no problems with the reception in my area and that they are not having any problems either.
Today speeds have reached over 5 mbps for the first time ever and i find it more than a coincidence that the last day Three contacted me with regard to my complaint the speeds were also up to a new high

This seems to support that (from Three October 2012 NBS Upgrade)

Three: Patrick wrote: »

Three employ network management tools to manage contention and it is something that is monitored as part of the NBS.
.....

so if they fiddle with contention in NBS areas (which you'd have to be really sneaky to do and get away with as you'd have to throttle non NBS users in this instance rather than cut them off altogther or you'd get caught doing it) they can fiddle any with anyones connection.

eirator

I've also recently discovered from another thread that 3 log the maximum speeds of your connection and these are the speeds they feed Comreg when you complain about slow speeds.

fr3d12

eirator wrote: »

I've also recently discovered from another thread that 3 log the maximum speeds of your connection and these are the speeds they feed Comreg when you complain about slow speeds.

I was asked was i at my computer and to do a speed test,it came in at well over 5 mbps,i was then asked what my problem was so i mentioned the test below taken on Monday.
It is so strange that for the last 5 days i have had basically no connection,opening an email took forever and hey presto the day Three ring everything is hunky dory

eirator

fr3d12 wrote: »

I was asked was i at my computer and to do a speed test,it came in at well over 5 mbps,i was then asked what my problem was so i mentioned the test below taken on Monday.
It is so strange that for the last 5 days i have had basically no connection,opening an email took forever and hey presto the day Three ring everything is hunky dory

To be honest mobile Broadband is just too variable to make any assumptions, mine has been S H one T for the last three weeks but that happens sometimes for up to a month so I'll ride it out and see how it goes - its all I've got anyway :eek:

fr3d12

eirator wrote: »

To be honest mobile Broadband is just too variable to make any assumptions, mine has been S H one T for the last three weeks but that happens sometimes for up to a month so I'll ride it out and see how it goes - its all I've got anyway :eek:

I see the logic in what you're saying but on the two different days Three rang me about my complaint my speeds were over 3 and 5Mbps respectively.
Yesterday i could hardly connect and had to keep reconnecting every 15-20 minutes.I am not surpised by the low speeds but my real issue is the way the service was sold to me,i was told i could stream and download big files if i wanted to with download speeds of up to 21Mbps and the possibility of 7Mbps uploads,Three failed to mention that these speeds are what the modem is capable of and not what they can supply.They wouldn't be happy to accept intermittent payments from me but i have to put up with an intermittent service!

fr3d12

Three were in touch today and told me that I am currently receiving acceptable speeds which I am but they still do not grasp what my problem is or in the least fail to acknowledge it.When i mentioned the many times I had unacceptable speeds they said there was nothing they could do and that I could expect speeds to drop at times and when it happens again to ring them.
To summarise complaining was a complete waste of time as are comreg in my opinion.
It seems I have to put up with it for the next 9 months because I doubt very much the current speeds are anything other than temporary.

fr3d12

fr3d12 wrote: »

That's great so,the government always do what they say they will

I was being sarcastic, as I was trying to point out that the Governments definition of broadband which was always a weaker industry and consumer accepted definition of broadband, always on, which meant on and slow!

Of course I know that the government will do what they always do, they do what the civil Servants tell them, they have no clue on communications (look at eircom, they had lots of warnings with at&t, etc), more so on bog politics. So i agree with you.

I think we should have being one of the first to test and on successful completion beta test 4G or whitespaces, it would have being beneficial to us being a low density state.

Ah common sense is out the window when you see the circus of c*nts in our country in power!

Everything is late and and over budget, were good at it, why stop now.

fr3d12

NoDrama wrote: »

Ah common sense is out the window when you see the circus of c*nts in our country in power!

Everything is late and and over budget, were good at it, why stop now.

Couldn't agree with you more.

Comreg got back to me and have obviously accepted everything Three told
them about their service.In hindsight I realise it was a complete waste of my time contacting them.
Does anyone know who funds comreg?
Below is their email to me after they received Three's report,

I would like to acknowledge receipt of your email.

ComReg’s role in individual consumer cases is to open up the lines of communication between the operator and the consumer and seek an official response to the complaint at hand. We have now received that from 3Ireland and they maintain their position that the service is adequate. If you did wish to pursue matters further you may wish to seek legal advice on the matter. 3Ireland have stated in their final response to contact their Executive Office Team directly on [URL="tel:083%200022933"]083 0022933[/URL] anytime between 9am and 6pm, Monday to Friday should you have any issues.

bealtine

fr3d12 wrote: »

Does anyone know who funds comreg?

The telcos fund Comreg so Comreg have simply no interest in consumers, they seem to believe everything telcos tell them and telcos know this

fr3d12

bealtine wrote: »

The telcos fund Comreg so Comreg have simply no interest in consumers, they seem to believe everything telcos tell them and telcos know this

Who or what are telcos?

bealtine

fr3d12 wrote: »

Who or what are telcos?

telecommunications companies...aka phone companies

fr3d12

bealtine wrote: »

telecommunications companies...aka phone companies

So am I right that they are being funded by those they are supposed to regulate?
If so how the f*** can they be impartial!

bealtine

fr3d12 wrote: »

So am I right that they are being funded by those they are supposed to regulate?
If so how the f*** can they be impartial!

exactly...

comreg regulate FOR the industry and consumers are an inconvenience that must be endured and spun a line to make them go away

tiny timy

I know it's not three, but i had huge problems with o2 and they were fcuking me round, so i contact comreg. Within two weeks o2 contacted us apologising and allowing us to cancel our contract with no penalties. So comreg worked well for us

fr3d12

bealtine wrote: »

exactly...

comreg regulate FOR the industry and consumers are an inconvenience that must be endured and spun a line to make them go away

I kind of figured that a few emails ago that they were just paying me lip service.

They suggest that if i'm not happy to get legal advice.
I had thought about the small claims court and from what i read i don't need a solicitor but any company being sued has to have one,therefore i'd be wasting my time unless i stumped up for one as well,it could cost me hundreds to get out of a contract (providing i win) that is only going to cost me 200E or so to see to the end.

No wonder Three et al still happily take on new customers with their already overloaded masts etc!

finnegan101

fr3d12 wrote: »

I kind of figured that a few emails ago that they were just paying me lip service.

They suggest that if i'm not happy to get legal advice.
I had thought about the small claims court and from what i read i don't need a solicitor but any company being sued has to have one,therefore i'd be wasting my time unless i stumped up for one as well,it could cost me hundreds to get out of a contract (providing i win) that is only going to cost me 200E or so to see to the end.

No wonder Three et al still happily take on new customers with their already overloaded masts etc!

the way i would look at that is... it costs what €20 to take them to small claims court... even if you lose it will still have cost them hundreds plus.... and they cant get awarded any costs.... worth it for 20 id say... and give us a shout i would more then happy to help you make a case....
99pc chance they will settle prior to case anyway......

ill pay the 20 ;-)
dont let them bully you.... dont give up...
"illegitimus non carborundum" - dont let the ba*tards grind you down ;-)

fr3d12

finnegan101 wrote: »

the way i would look at that is... it costs what €20 to take them to small claims court... even if you lose it will still have cost them hundreds plus.... and they cant get awarded any costs.... worth it for 20 id say... and give us a shout i would more then happy to help you make a case....
99pc chance they will settle prior to case anyway......

ill pay the 20 ;-)
dont let them bully you.... dont give up...
"illegitimus non carborundum" - dont let the ba*tards grind you down ;-)

Thanks for your support.
The strange thing is for the most part it has been adequate since they contacted me so in total since i signed up i've had 2-3 weeks service out of 4 months.I'm just waiting for the inevitable and for speeds to drop below what are any way functional.If it stays the way it is at around 2Mbps i suppose i could live with it for the duration.As i said before my main problem is the way it was sold and the subsequent attitude of Three.I knew nothing of Mbps etc until i started having problems.

finnegan101

fr3d12 wrote: »

Thanks for your support.
The strange thing is for the most part it has been adequate since they contacted me so in total since i signed up i've had 2-3 weeks service out of 4 months.I'm just waiting for the inevitable and for speeds to drop below what are any way functional.If it stays the way it is at around 2Mbps i suppose i could live with it for the duration.As i said before my main problem is the way it was sold and the subsequent attitude of Three.I knew nothing of Mbps etc until i started having problems.

pm me anyway if you want help with a letter or phone numbers of their executive office... 2-3 weeks out of 4 months is shocking...
hope they sort out credit for you....but better off trying to get out of contract if you can....

fr3d12

finnegan101 wrote: »

pm me anyway if you want help with a letter or phone numbers of their executive office... 2-3 weeks out of 4 months is shocking...
hope they sort out credit for you....but better off trying to get out of contract if you can....

Thanks again.
I'll just see how it goes for the next few weeks.
For the first week it was great and after that has been intermittent,like taking forever to open and send emails with attachments,having to pause video on youtube for 10 minutes to watch one minute etc.
Also tried vodafone and 02 on here and Three are the best of the lot so unless i get fixed line BB there isn't much choice really.

sarah_ie

Hi, I can reate to all the comments here. I've had a not to bad, bearable service from three for 8 months but for the last month im getting speed test results as low as 0.07mbps!! :mad::mad: I've called them today asking them to cancel my contract with immediate effect so I don't have to pay for a service I'm not recieving. 0.07mbps is a far cry from what the sales team promoted when selling me my 60mb heavy usage contract.

This has really angered me and I would like to pursue this further with a consumer agency or small claims court, I'm just wondering has anyone else had any success in his matter?

bealtine

sarah_ie wrote: »

This has really angered me and I would like to pursue this further with a consumer agency or small claims court, I'm just wondering has anyone else had any success in his matter?

I hear your anger and empathize...it's a disgraceful situation.

But no...you have to read the very tiny print where it says "upto", a trickle of data or even no connection still qualifies as "upto".
There was a campaign last year about this but it fizzled out. Comreg don't give a crap and the CAI and ASAI were fed a line in utter bs and they don't give a crap either.

Sorry to be the bearer of such bad news but any designed to be mobile technology cannot be considered as anything more than a hit and miss internet access technology (only on the 3rd Tuesday of the month when the sun is in the 4th quadrant). The very nature of the technology means it is unsuitable to be called "broadband"...

sarah_ie

Thanks for getting back to me, it's so frustrating they way they get away with it!! But at least you've saved me the hassle of contacting consumer agencies and getting more frustraed with them! I'm away off to vent on their Facebook page lol. Thnks again