schoolbooks.ie problems

rebelmomma

Admin - is it possible to post a link to here for a facebook group that posters can join to join voices to get something done - strength in numbers and all that jazz?

and before it starts yeah it might not work, but it might work too.

DGOBS

Best way to get something done, is cancel your order and move your business elsewhere.

Marath

I too had problems with them. Failed with frustration to get hold of them by phone and no response to 2emails. Phoned supervalu as the are linked with the real rewards and they couldn't have been more helpful. I received a phone call back to advise they had made contact with the company and to expect a reply which I did but they still couldn't advise a dispatch date. In the end I lost faith and and cancelled order so hopefully a refund will issue. I received an email confirming the cancellation. I went to my local shop and received books covers etc cheaper than books.ie even with 10 discount. The lack of communication did it for me and not being able to contact them. Never again. If anybody needs the email address to can el order let me know.

rebelmomma

DGOBS wrote: »

Best way to get something done, is cancel your order and move your business elsewhere.

have you read the posts? how can you cant get through?

DGOBS

If you read them, you will read I did get through, 54 phone attempts and 45 minutes on hold!
or go down in person as others here have done.

You may also gather I was the OP!

rebelmomma

DGOBS wrote: »

If you read them, you will read I did get through, 54 phone attempts and 45 minutes on hold!
or go down in person as others here have done.

You may also gather I was the OP!

i'm sorry i didnt realise you were the OP. i am more than a little stressed about this.

I am from Cork and unfortunately travelling to Dublin is just not an option for me.

Well done to anyone who can get through and cancel their order. At the monent the phones dont even ring and the emails are not answered. By the time the money goes back on my card at this stage i will not have time to get more books. I dont have another way to get the money. This isnt a sob story it is fact. I too have used the company for years but never again.

kinlou

Yes, in a way though good to hear I wasn't the only one. I just can't believe it - stressful time of year, no books despite ordering many weeks ago, money taken ages ago, have cancelled them and absolutely no communication, which is so aggravating. They may have deliberately have stopped answering phone due to agro they were getting. I really hope I get the refund soon -I hope they don't last much longer as it's really unfair to customers. They should not take any more orders - their website looks as if it's all business as normal and people recommending them on facebook etc. Think there should be a warning put on their website.

gogomum

I lodged a complaint to the national consumer agency about my dealings with schoolbooks.ie.

http://www.nca.ie/nca/contact-form

Marath

I just got a refund after cancelling thankfully and promptly!

lisao80

I ordered my books on the 6th of aug, was just about to cancel my order but checked the tracking of it and it says my order was dispatched yesterday. Hopefully will have the books in the next few days. Defo won't be using this company again tho, I'm only waiting 2 weeks and was worrying so can only imagine how the people waiting longer are feeling.

DGOBS

Just wondering, seeing as the warehouse you guys went to claimed it 'was not schoolbooks.ie' nor did any of schoolbooks.ie staff work there, haven't the broken some of the E-commerce regulations, as they haven't provided the "geographic address of the trader' ?

As below:


E-commerce regulations
These regulations apply to all web traders in the EU, even those that may be excluded from some or all of the distance selling rules. They state that the following information must be shown:

The name of the trader
The geographic address of the trader
A contact email address that allows the trader to be contacted quickly
Information about the company's registration, such as their Company Registration Number or VAT number
Details of any regulatory or licensing requirements the trader is subject to
The different steps that need to be followed to make a purchase
There should be a way to see and correct any mistakes before you place your order
The language(s) that your contract is in
The terms and conditions of the contact must also be made available to you in a way that allows you to store them.
You should be given an acknowledgement or receipt of the order, either on your screen or by email.

linky: http://www.nca.ie/nca/shopping-online

Jamill

Just to up date everybody. I got my books today, all eight of them, but they were not covered........this was one of the reasons why I used this company, cos they were offering free covering. Will not use again.

Airsoft lady

I have been promised delivery last friday but still have not got the books as of yet, tried to call and now all I get is system busy and will not ring through, I emailed a week ago and still no reply and I never received the apology email from them that was apparently sent out either my school book order is approx 250 euro

DGOBS

that is so bad, they should hang their heads in shame for what stress they have caused people this year

Mr Diamond

Anyone else still having problems out there?

Ordered my books on the 21st. Can't get through to them and they won't answer my emails. I simply want to know if I should cancel them or if they'll come through.

Very stupid way to run a business.

Taceom

Jamill wrote: »

Just to up date everybody. I got my books today, all eight of them, but they were not covered........this was one of the reasons why I used this company, cos they were offering free covering. Will not use again.

That's a very poor service. Shame on them. I used them last year and found it a great service then. This fiasco will do them no favours. People won't place orders with them next year and you wouldn't blame them.

aisher

Mr Diamond wrote: »

Anyone else still having problems out there?

Ordered my books on the 21st. Can't get through to them and they won't answer my emails. I simply want to know if I should cancel them or if they'll come through.

Very stupid way to run a business.

I contacted them via their sister company booksellers.ie - sent them an email with my order number and told they the other site was not responding to either phone/email - I asked them to cancel the order and they did - they sent an email back within the hour and I got a full refund within 3 days.

Mr Diamond

aisher wrote: »

I contacted them via their sister company booksellers.ie - sent them an email with my order number and told they the other site was not responding to either phone/email - I asked them to cancel the order and they did - they sent an email back within the hour and I got a full refund within 3 days.

So... they WANT people to cancel?

I don't really understand. I can go off tomorrow and source my books elsewhere (inconvenient but seems likely) but I'd still like to hear an explanation from them.
I can understand, and even be sympathetic to a mistake, but not acknowledging it is a far worse crime.

Airsoft lady

Mr Diamond wrote: »

aisher wrote: »

I contacted them via their sister company booksellers.ie - sent them an email with my order number and told they the other site was not responding to either phone/email - I asked them to cancel the order and they did - they sent an email back within the hour and I got a full refund within 3 days.

So... they WANT people to cancel?

I don't really understand. I can go off tomorrow and source my books elsewhere (inconvenient but seems likely) but I'd still like to hear an explanation from them.
I can understand, and even be sympathetic to a mistake, but not acknowledging it is a far worse crime.[/Quote I ordered my books a month ago on wed, only got them today and still waiting on a few books

Mr Diamond

aisher wrote: »

I contacted them via their sister company booksellers.ie - sent them an email with my order number and told they the other site was not responding to either phone/email - I asked them to cancel the order and they did - they sent an email back within the hour and I got a full refund within 3 days.

Hi, I can't find booksellers.ie - is that the right site?
Have been on hold most of the morning and sent about 5 emails.

I can't even cancel my order!?

At a bit of a loss. Anyone got any advice?

aisher

Mr Diamond wrote: »

Hi, I can't find booksellers.ie - is that the right site?
Have been on hold most of the morning and sent about 5 emails.

I can't even cancel my order!?

At a bit of a loss. Anyone got any advice?

I have an email direct to them - scooling@schoolbooks.ie - this person cancelled my order.

Mr Diamond

aisher wrote: »

I have an email direct to them - scooling@schoolbooks.ie - this person cancelled my order.

Thanks - given it a shot.

It's unreal. This nonsense is all easily avoided.

(Update - they got in touch through that and a resolution seems imminent. Fingers crossed. Thanks a lot for the email address 'aisher'!)

Maggity

Anyone know if this situation is improving? I'm still waiting for my books...

Mr Diamond

There still seems to be problems. I wouldn't wait for it to clear by itself, to be honest.

Email this lady directly - ddeegan@schoolbooks.ie
She's been helpful.

DeeganW

If anyone has any outstanding issues with Schoolbooks.ie and can not get in touch with them, it should be helpful to know that they can be contacted through their "other" name which is AEON Solutions ltd. If you search and find their internet page and click on their "Contact us" tab you will find a phone number and address that they can be contacted on, there is also a photo of the building they occupy if you want to go down there. I'm sure they will be only happy to help anyone who has a problem(hah!)

I made an order with schoolbooks and was left without 2 books which were out of stock, I emailed and rang several times without a reponse over the course of 3 weeks, finally I got through a week and a half ago (only after trying the "new transaction" option on the recording) and demanded a refund seeing as how I had already got the books elsewhere. I was told my refund was processed immediately and that it would be in my account within 3 days. 5 days later and still trying their phone without success I sent another email stating I would be getting on to the National Consumer Authority about them. Then to my horror, today I had a look at the order online and was riled to see that the remaining books were being processed.
I had enough at this stage and said I was going down to them, arrived at Oak Road, Western Industrial Estate, Dublin 12 and could find no sign of a schoolbooks.ie warehouse. Looked up OakWest house on the internet and noticed that apparently "AOEN Solutions" also occupied this building. I pressed the buzzer at the gates to what looked like a derelict warehouse, to my suprise the gates opened and i drove inside and parked outside the office building, (Huge warehouse & only 3 cars in car park didn't inpspire me with confidence) Walked in and asked if I had found the legendary long lost offices of Schoolbooks.ie and was told Yes!?? How can I help you? Bemused I gave the receptionist my booking number and told her I was due a refund on 2 books. She said they were already sent for delivery but then said she would take the details upstairs (probably after spotting that the vein on my forehead was about to pop). She left me there for about 10 mins during which time I couldn't help but notice that the phone didn't ring once, very annoying considering they will not answer their advertised phone number, after pacing up and down several times the receptionist returned and handed me a cheque straight away and apologised for the confusion. Astonished I said nothing and walked out considering myself lucky to get anything. I would advise anyone in the same situation to contact them in this way, I had to travel from Kildare to Ballymount to get the refund but was worth it just to make sure they didn't get away with it.

DeeganW

Cheque cleared today, amazingly.