Dublin Mint Office- Just when you thought you were safe-

RubyXI

Thought things were sorted with the Dublin Mint Office- but no. They're back. For those of you that aren't familiar with last years saga, they kept sending coins I didn't order, then insisted I pay for them. When I returned them (which I wasn't even obliged to do) they pretended they never got them. So many of us had the same experience so after much fighting, they stopped contact. Then today, got another email demanding money I don't owe.
Here is the email?

We have been retained by our client The Dublin Mint Office Limited to contact you regarding settlement of your outstanding account. Our records show that a balance of € 47.9 remains outstanding.

Despite numerous requests, you have failed to discharge the overdue balance. We must stress the urgency of this matter and hereby request payment in full.

Please forward immediate payment by cheque, postal order or bank draft to :

RCS Debt Management
Rathebe Limited
Suite 9,
Bunkilla Plaza,
Bracetown Business Park,
Clonee,
Co Meath

You can also lodge directly into our bank account, (please quote 7000235312) details of which are :
Bank of Ireland, Rathfarnam, Dublin 14
Account Number 83474788
Sort Code 900201

Alternatively, you can pay through our paypal account - reply to this email requesting this option and we will forward you the relevant details.

You can also call us on 01-6910943.

We trust we will receive prompt payment in response to this letter. Please quote the Dublin Mint Office account number 7000235312 with all correspondence.

Failure to discharge your account immediately will result in further charges being applied to your account.


Yours faithfully,

Collections Team

Le_Dieux

I'm no expert, but a couple of observations:

1) The € 47.9 is typed VERY unprofessionally IMHO. Why a space between the € & the 4? Also, where is the zero afer the 9?

2) Rathebe is an African name. I have absolutly NOTHING against Africa/African people having lived there for many years, but why use an African company ( Rathebe Limited) in such a situation? &

3) I am not a legal expert as I say, but I would question the language in the following sentence 'Despite numerous requests, you have failed to discharge the overdue balance'. I have never come across language like this.

This company could be legitemate but personally, I would be very cautious.

Is there any chance this is a scam?

RubyXI

I thought it was very badly written too, but nothing would surprise me with The Dublin Mint Office.
I replied to the email saying that I sent back the coins so owe nothing. Be interested to see if anyone else got the same email.

Tow

phi3 wrote: »

RCS Debt Management
Rathebe Limited
Suite 9,
Bunkilla Plaza,
Bracetown Business Park,
Clonee,
Co Meath

Complain: Michael Murray - Managing Director at Rathebe Limited

Some more info:
http://www.insolvencyjournal.ie/home_more_details/11-02-11/Appointment_of_Examiner_Murray_Nolan_Limited.aspx
http://www.solocheck.ie/Irish-Company/Murray-Nolan-Limited-423642

Le_Dieux

phi3 wrote: »

I thought it was very badly written too, but nothing would surprise me with The Dublin Mint Office.
I replied to the email saying that I sent back the coins so owe nothing. Be interested to see if anyone else got the same email.

And have they come back to You? I have had no dealings with TDMO ( thankfully), but this just seems odd, especially the choice of language and how the money number was typed.

I could be wrong, and everything is legit, but with things the way they are these days, one can never be too cautious.

RubyXI

No answer from them yet anyway.

Le_Dieux

I clicked on the http://www.insolvencyjournal.ie/home_more_details/11-02-11/Appointment_of_Examiner_Murray_Nolan_Limited.aspx link that Tow sent. They were placed into EXAMINERSHIP on 11 February last year. On the solocheck website that Tow sent in, this company is in RECEIVERSHIP.

Be VERY CAREFUL Phi3. I smell a scam here.

Zab

I'd just bin it

Tow

Le_Dieux wrote: »

Be VERY CAREFUL Phi3. I smell a scam here.

Different company: Same person, Same Address...

Another quick Google has Suite 9 up for rent on MyHome.
And a Chirstmas Savings club!

Le_Dieux

153M2 for €15,000/month?

Don't think there'll be too many takers of that:-)

Makes the email that Phi3 got from this gang more and more dodgy! Good that it's highlighted though, especially if it stops more people falling into this 'trap'.

RubyXI

Wonder is it a Dublin Mint Office Scam or just a random scam?

RubyXI

BTW They had my Dublin mint office account number and full name and address at the top of the email.

Le_Dieux

phi3 wrote: »

Wonder is it a Dublin Mint Office Scam or just a random scam?

Good question. Is there any way to find out?

Zab

I doubt Rathebe are a scam company exactly, more that the Dublin Mint are still chasing you for a bill run up due to their own dishonestly or ineptitude.

the_syco

phi3 wrote: »

For those of you that aren't familiar with last years saga, they kept sending coins I didn't order, then insisted I pay for them.

Write back, demand that they pay for courier of your choice to collect the coins from you and deliver them back to the company on the same day.

RubyXI

I already sent them back, but big surprise they're pretending they never received them.

Newaglish

Le_Dieux wrote: »

I clicked on the http://www.insolvencyjournal.ie/home_more_details/11-02-11/Appointment_of_Examiner_Murray_Nolan_Limited.aspx link that Tow sent. They were placed into EXAMINERSHIP on 11 February last year. On the solocheck website that Tow sent in, this company is in RECEIVERSHIP.

Be VERY CAREFUL Phi3. I smell a scam here.

That's a company called Murray Nolan Limited which appears to operate out of the same address as Rathebe Limited, which is not in Receivership and is trading as normal.

OP, if you are being contacted by a debt recovery agency about this I suggest you request from them:

1) A copy of the original order you sent to them
2) A copy of the terms and conditions of the sales contract and evidence of your agreement to these terms and conditions (i.e. a signed copy)
3) Copy of the invoice for the sales
4) Copy of the proof of delivery

They won't be able to give you most of these as you didn't order the goods in the first place (as I understand it).

keithclancy

the_syco wrote: »

Write back, demand that they pay for courier of your choice to collect the coins from you and deliver them back to the company on the same day.

Writing back to a bogus debt collector is the worst thing you can do.

I'd just ignore it and let them ring me instead and when they ask is this X person, say you'll go get them, leave the phone down and go off to the shops or have a cup of tea or something.

Worst case you go to court (which will never happen) and its thrown out because the debt doesn't exist.

Or your could post them some Antique Paperclips and then send letters demanding payment.

cookie1977

Ignore, ignore, ignore.

Newaglish

cookie1977 wrote: »

Ignore, ignore, ignore.

Actually yes, this is probably better advice (provided you aren't getting an actual court summons!)

cookie1977

Newaglish wrote: »

Actually yes, this is probably better advice (provided you aren't getting an actual court summons!)

No one in their right mind would take someone to court for 47euro

RubyXI

http://rathebe.ie/

That's their site

u2me

Hi,

My mother is another sufferer of the Dublin mint office unsavioury terms of trade. (they are not scam artists, they just stretch the limits of the legal terms of doing business.

Dublin mint office info for future reference - -

Sale of Goods and Supply of Services Act, 1980
Unsolicited goods.

47.—(1) Where—

(a) unsolicited goods are sent to a person with a view to his acquiring them and are received by him, and

(b) the recipient has neither agreed to acquire nor agreed to return them,

and either—

(i) during the period of six months following the date of receipt of the goods the sender did not take possession of them and the recipient did not unreasonably refuse to permit the sender to do so, or

(ii) not less than 30 days before the expiration of that period the recipient gave notice to the sender and during the following 30 days the sender did not take possession of the goods and the recipient did not unreasonably refuse to permit the sender to do so,

then the recipient may treat the goods as if they were an unconditional gift to him and any right of the sender to the goods shall be extinguished.

(2) The notice referred to in subsection (1) shall be in writing and shall state—

(a) the recipient's name and address and the address at which the sender may take possession of the goods (if not the same) and

(b) that the goods are unsolicited.

(3) A person who, not having reasonable cause to believe there is a right to payment, in the course of any business, makes a demand for payment, or asserts a present or prospective right to payment for what he knows are unsolicited goods sent to another person with a view to his acquiring them, shall be guilty of an offence.

(4) A person who, not having reasonable cause to believe there is a right to payment in the course of any business and with a view to obtaining any payment for what he knows or ought to know are unsolicited goods—

(a) threatens to bring any legal proceedings,

(b) places or causes to be placed the name of any person on a list of defaulters or debtors or threatens to do so, or

(c) invokes or causes to be invoked any other collection procedure or threatens to do so,

shall be guilty of an offence.

(5) In this section—

“acquire” includes hire,

“send” includes deliver,

“sender” includes any person on whose behalf or with whose consent the goods are sent and any other person claiming through or under the sender or any such person,

“unsolicited” means, in relation to goods sent to any person, that they are sent without any prior request by him or on his behalf.

Hi from this it can be assumed if you recieve any unsolicted mail - i.e. coins etc - next time send the dublin mint office a letter by registered post saying the goods are available for collection --- You are not required to return the goods!

If they do not collect the goods within the time limits the goods are yours -- you can ignore other letters etc requiring payment as they have no case.

They will keep sending additional coins/letters etc anyway as most members already know!!

I intend on getting a garda witness for any future coins that come and letters I post back.

Pretty sure thats the case with these issues - other opinions welcome with regard to my take on this matter

all the best

U2ME

TheDriver

and the 2 lads worked for shopdirect/marlboro trust etc? Pure dodgy but don't think its a scam but more of chancing their arm.

Sean O Hara

Don't waste any time on these people it is just a <SNIP> plain and simple.

They sent out a few unsolicited coins last year (after my mother bought one).

They then sent out letters demanding ever increasing amounts of money which I just binned. I never once responded to any communication and they eventually left us alone. I imagine your problem is that once you engaged them they thought they had you on the hook. I also kept the extra (crappy) coins they sent out because it's not my job to go to the post office and send back their tat.

Just ignore them; they are nothing but <SNIP>. It's especially upsetting when you consider that many of the people who would engage these <SNIP> are pensioners and might end up paying.

RubyXI

Just got this email from collections@rfpcredit.ie now :rolleyes:
All of a sudden now they seem to have found a coin I sent back to them but not the other. Strange when I sent them all in one package :rolleyes:



Good Afternoon Phi3,

Dublin Mint Office are saying they have received the Monaco medal back
but the Vatican is still outstanding.

They are looking for you to send in proof of postage, if you do not
have this then Dublin Mint Office are saying you are still liable for
payment for the coin.

Best Regards

<SNIP>

JimsAlterEgo

phi3 wrote: »

Just got this email from collections@rfpcredit.ie now :rolleyes:
All of a sudden now they seem to have found a coin I sent back to them but not the other. Strange when I sent them all in one package :rolleyes:



Good Afternoon Phi3,

Dublin Mint Office are saying they have received the Monaco medal back
but the Vatican is still outstanding.

They are looking for you to send in proof of postage, if you do not
have this then Dublin Mint Office are saying you are still liable for
payment for the coin.

Best Regards

<SNIP>

Gardai, this must be close to extortion

rm212

Hi all, I'm having a few troubles with the Dublin Mint Office, I'd really appreciate some advice, so, thanks if you can help

I made the unfortunate choice to order something from The Dublin Mint Office at the end of July. My coin was delivered damaged almost 5 weeks later - needless to say, I was not impressed. They agreed to discount €10 of the cost of the coin (€14.95) as a "goodwill gesture". I paid the remaining balance of €4.95.

A month later, I received another coin from the DMO with a cost price of €29.95. I am fully aware of my rights under the Sale of Goods and Supply of Services act, and, I know that I have no obligation to return goods that I have not ordered under the "inertia selling" protection. I have made the Dublin Mint Office aware of this law via an email (which is pasted at the end of this email for reference).

This morning, I received a letter informing me that the balance will be forwarded to their debt collection agency and I owe them the balance of €49.95. When I looked at the account, I discovered that in fact, they had never credited the €10 goodwill gesture that was originally promised, and, on top of this, they added late payment fees for the coin.

I have made the company aware they have 30 days from the sending of the email to collect the coin which they sent "for approval" that I did not order. I made it clear to them over the phone I did not want any more coins, however, they still sent me a second coin.

I wanted to email you to make sure I am going about this in the correct manner and that, legally, they have no leg to stand on. I would appreciate if you could advise me on the best way to approach this letter, or, should I just ignore it?

---

EMAIL SENT TO THE DUBLIN MINT OFFICE (DATED 21st September 2012)
Dear Sir/Madam,

I have already notified you of the fact you sent me goods which I did not want and did not order. Under the SALE OF GOODS AND SUPPLY OF SERVICES ACT 1980, any goods which are sent to me without my prior consent do not have to be paid for. They are available to collect by the sender for 30 calendar days (of which 6 days have passed) from the date of the correspondence. If the goods are not collected in the remaining 24 days, the ownership of the goods pass to me without any payment occurring.

If you want to collect the coin, it is available at my address on file. Otherwise, do not send me another threatening letter or you will be getting a report to the National Consumer Agency. You have been made aware of your legal stance.

Regards,
Mr R. Miller

---

Cheers to all who can help!

dudara

Merged into an existing thread - OP, you may also want to read the thread here for more information

dudara

nbar12

just send them an email/letter telling them to F<SNIP> OFF

keithclancy

nbar12 wrote: »

just send them an email/letter telling them to F<SNIP> OFF

And not receive any more free firelighters !!! Are you mad?!?!

jmorrisey

I had a post going in a previous thread re my mam buying stuff from this shower. She just ignored all the correspondence and eventually it stopped. Dont mean to resurrect an old thread but i'll bet people have bought gifts of these coins as xmas presents and have no idea what they are getting into.......BE WARNED!!

castie

Have they newly added the collection button on some of the products on their site?

This seems to say exactly what they are doing.
Given the trouble people have with Ryanair I wouldn't be surprised if people didn't pay attention to the full advertising.

But I don't know if these are new or always been there. Anyone comment?

readytosnap

missus got junk mail from Dublin mint office today offering the michael collins coin and others, dunno how they got her address, how are they still operating if they are a <SNIP>, gotta say the coins look lovely but from what i have read on here i told her to avoid like the plague. would love to know who they got her addy off.

Archeron

readytosnap wrote: »

missus got junk mail from Dublin mint office today offering the michael collins coin and others, dunno how they got her address, how are they still operating if they are a <SNIP>, gotta say the coins look lovely but from what i have read on here i told her to avoid like the plague. would love to know who they got her addy off.

I'm quite interested to know this too. We got one today for the same coin, and it's addressed to a family member who died almost five years ago, and who never ever got <SNIP> post when they were alive.

Anybody any suggestions how I can find out where they got the details? I've been following threads here about this crowd before, which is why I am particularly interested.

LeftBlank

My wife got one - my best guess is that they are using the electoral register.

Oral Surgeon

I got one of their firefighters too;)

Toulouse

LeftBlank wrote: »

My wife got one - my best guess is that they are using the electoral register.

Not sure on that one, I got one to my family home address, I'm not registered to vote there.

The postman said he had hundreds of them to deliver.

leahyl

HI, I know there have been threads on this place before but I just received a coin in the post yesterday for which I stupidly applied because it was 'only 9.95' :rolleyes: and the amount of crap they sent me with it was unreal!.

So I rang them and the lady said that she would send out a returns label to me and also advised that I get proof of postage from the post office.

I also asked to be removed from their marketing list and she said to put a cover note in the envelope with the coin??

Also, she asked for the invoice number when I was on the phone but I couldn't find any 'invoice' in the envelope - does anyone know what the invoice is?

I'm really pissed off that I fell for this.:(

Has anyone had any experiences with them recently?

Thanks

dudara

Threads merged.

Posters - please stay on topic here. This can be a contentious discussion topic, so I want to keep it clean.

dudara

jobyvjohn2000

As per my study on internet, Irish Central Bank is the official mint supplier in Ireland. The Dublin Mint Office also has a sister company called London Mint Office. Both are on the same business (One sells Euro coin and other on Pound coins) and they are mis-selling the clients with their own products.

All of their first coins in a series will have a prize €10 and the rest will have €50 or more.

Now they have their own gold coins, which are minted by themselves, but giving a feeling that they are from their respective countries. They are also giving €100 discount. Those coins are only half a gram and costs around €399.

From my experience, it is just another way of mis-selling or a business with a good sense of marketing.

faolteam

is to make no communication in the first place ?

eirator

faolteam wrote: »

is to make no communication in the first place ?

If you have bought from any of the companies listed in the various Consumer lists here then you could get mail shots from anyone who wants to pay for the lists (Check all the links under Search Consumer Lists By: )

faolteam

eirator wrote: »

If you have bought from any of the companies listed in the various Consumer lists here then you could get mail shots from anyone who wants to pay for the lists (Check all the links under Search Consumer Lists By: )

i was only asking should i make no communication in the first place , they gave me a bill for 15.95 when it should have been 9.95 with postage free

luap_42

The Dublin Mint Office aka Samlerhuset Group from Norway also own London Mint Office, and similar operations in Netherlands, Poland, Sweden, Finland, Denmark, Norway, Estonia, China, Latvia, Czech Republic, Lithuania, Slovakia, Belgium and Hungary. They have connections to legal minting operations in Norway, Finland, Sweden, Denmark and Baltic countries. They also have connections to Nobel Prize organisation, FIFA and Olympic organisations. In other words they are extremely well connected.

They are an international mail order company headquartered in either Holland or Norway. They sell mainly traditional collectibles such as coins, medals, stamps, banknotes and coin-letters. They had 400 employees in 2010 and a turnover of 160 million euro. There is zero information about WHO is behind the Samlerhuset Group. It is extremely well hidden, therefore advice would be to steer well clear. An expose of this corporation is well overdue.

A Norwegian expose in 2011 showed Samlerhuset have prices 2-3 times that of the average market price.

They have been slapped on the knuckles by the Norwegian Consumer Authority, and also Advertising Standards Authorities in both the UK and Ireland.

Sharp practice includes misleading wording for their products, no relevant weight or material content description for coins, default opt-in to trickle feed coin collections when only single coin advertised, sending unsolicited products and then promptly threatening debt collection, and obviously offering extremely poor value for money while implying the exact opposite.

They initially used the Brian Boru harp as their logo without the permission of the state. They were subsequently barred from doing so. They then changed their logo to exactly match that of the Irish Stock Exchange.

Note that debt collectors can be safely ignored in Ireland , as they have no more legal power than you or I, and can be easily banned from threatening you. They are extremely unlikely to take anyone to court over the price of one these junk coins. UK is a different situation.

Currently I have received the latest "offer" from these <SNIP>. The latest "deal" from the Dublin Mint Office / Samlerhuset Group is a Brian Boru commemorative which is: "fully layered in PURE Silver". It can be "viewed on approval for up to 14 days" for just €24.95. "Struck to the highest possible quality - Proof". It seems "Proof" is a meaningless non-enforceable standard.

Their new interface is Martin Clement, Head of Special Operations. Tim Banks must've been promoted.

Phoebas

Just a heads up...

I got a circular in the post today from The Dublin Mint Office offering a:

FREE Padraig Pearse 100th Anniversary Medal

At first glance this looks like an official letter, and given the year that's in it, you might be fooled into believing that this comes from the Irish Mint.
It doesn't and the people behind it have been the subject of a few threads here before.

People can make up their own minds about whether they want one of these free* medals, but should do so armed with some information:

* +p&p

http://www.boards.ie/vbulletin/showthread.php?t=2056375019
http://www.boards.ie/vbulletin/showthread.php?p=79691257

flyton5

Phoebas wrote: »

Just a heads up...

I got a circular in the post today from The Dublin Mint Office offering a:

FREE Padraig Pearse 100th Anniversary Medal

At first glance this looks like an official letter, and given the year that's in it, you might be fooled into believing that this comes from the Irish Mint.
It doesn't and the people behind it have been the subject of a few threads here before.

People can make up their own minds about whether they want one of these free* medals, but should do so armed with some information:

* +p&p

http://www.boards.ie/vbulletin/showthread.php?t=2056375019
http://www.boards.ie/vbulletin/showthread.php?p=79691257

Yeah you'd do well to avoid this lot. There's a couple of threads on them here. Their MO is to send unsolicited coins and demand payment, usually threatening with debt collectors and mentioning serious debt etc.

Kaisr Sose

I got this. There is no way you could say that it looks like a real letter — it's unaddressed, so that puts it clearly in the marketing / promotional material category. But that's what they want people to think.

I did hear that the Central Bank will not let them call thier products 'coins' saying that 'they are not legal tender and thus not a coin'. That's why they have to call them 'medals'.

colm_mcm

They were running a tv ad around Easter, you could see why people would think it's a government/central bank thing. Even though they don't actually say it is, it is implied.

bansheee

well has anyone had any luck contacting this company .
Paid for a gold plated medal and a centenary set and only got the " free " silver one !!!

No answer to emails or phone calls .

Joe Duffy methinks ....

Mal-Adjusted

There doesn't seem to be any way, or at least any visible way on their website to cancel any order made.