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account suspended

  • 24-06-2012 12:24pm
    #1
    Closed Accounts Posts: 181 ✭✭ swimfast


    hi my paddy power account was suspended security are going to email me only set it up turned there free 5 euro bet into 250 and withdrew then it was suspended do they just want to verify my id or something ?


Comments

  • Registered Users Posts: 847 ✭✭✭ Drummerboy2


    They don't like winners


  • Closed Accounts Posts: 181 ✭✭ swimfast


    They don't like winners
    but will i get the money like i put in a withdrw logged out went to log back in and it was suspended withdrew 210 out of 250


  • Closed Accounts Posts: 6,943 ✭✭✭ abouttobebanned


    What reason did they give you? Paddy power dont suspend accounts that win 250 euro


  • Closed Accounts Posts: 181 ✭✭ swimfast


    no reason was talking to live help they said it was a security issue security are going to email me ?


  • Registered Users Posts: 4,407 ✭✭✭ ft9


    swimfast wrote: »
    no reason was talking to live help they said it was a security issue security are going to email me ?

    They only will want to run an i.d. check on you. Very simple process, you will get your money.


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  • Closed Accounts Posts: 181 ✭✭ swimfast


    ft9 wrote: »
    They only will want to run an i.d. check on you. Very simple process, you will get your money.
    oh alright thats grand any idea how long ill be waiting on this email ?


  • Registered Users Posts: 4,407 ✭✭✭ ft9


    They contacted me straight away about it. Give them a ring is the fastest way to get this sorted. They will give you a number you can text pictures of required documents to.


  • Closed Accounts Posts: 181 ✭✭ swimfast


    ft9 wrote: »
    They contacted me straight away about it. Give them a ring is the fastest way to get this sorted. They will give you a number you can text pictures of required documents to.
    i have more than 1 account though may be something to do with this didnt realise this wasnt allowed until last night


  • Registered Users Posts: 4,407 ✭✭✭ ft9


    swimfast wrote: »
    i have more than 1 account though may be something to do with this didnt realise this wasnt allowed until last night

    You could run into bother so. You wouldn't have been entitled to the free bet if you already had an account probably. Ring them is the only job. Report back and let us know how it goes.


  • Registered Users Posts: 1,191 BKC


    swimfast wrote: »
    i have more than 1 account though may be something to do with this didnt realise this wasnt allowed until last night

    That's probably the problem so - the fact that you got a €5 freebet up to €250. You are only supposed to have one account with them (I can't say much though) - they might see it as taking advantage of free bets.


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  • Closed Accounts Posts: 181 ✭✭ swimfast


    ft9 wrote: »
    You could run into bother so. You wouldn't have been entitled to the free bet if you already had an account probably. Ring them is the only job. Report back and let us know how it goes.
    ok will do


  • Registered Users Posts: 5,652 ✭✭✭ fasttalkerchat


    Is there not a rule about having to turnover the money a certain amount of times? With sky you have to put the free bet through the roulette 20 times before you can withdraw it.


  • Closed Accounts Posts: 181 ✭✭ swimfast


    Is there not a rule about having to turnover the money a certain amount of times? With sky you have to put the free bet through the roulette 20 times before you can withdraw it.
    ye was a turnover of 50 times i completed that was left with 250 euro


  • Closed Accounts Posts: 181 ✭✭ swimfast


    BKC wrote: »
    That's probably the problem so - the fact that you got a €5 freebet up to €250. You are only supposed to have one account with them (I can't say much though) - they might see it as taking advantage of free bets.
    ye that probably is the case ill let you know how it goes at the end of the day im not really losing any money


  • Registered Users Posts: 5,652 ✭✭✭ fasttalkerchat


    swimfast wrote: »
    ye was a turnover of 50 times i completed that was left with 250 euro
    Well done in that case! I hit green on the roulette before I got 20 rolls every time.


  • Closed Accounts Posts: 181 ✭✭ swimfast


    only thing is i withdrew before account was suspended withdrew 210 it would still be good if i got that ill watch my bank balance


  • Registered Users Posts: 4,407 ✭✭✭ ft9


    swimfast wrote: »
    ye was a turnover of 50 times i completed that was left with 250 euro

    How did you manage this? Well done.


  • Closed Accounts Posts: 181 ✭✭ swimfast


    ft9 wrote: »
    How did you manage this? Well done.
    absolute jaminess on the slots :P


  • Registered Users Posts: 37,534 ✭✭✭✭ the_syco


    swimfast wrote: »
    i have more than 1 account though may be something to do with this didnt realise this wasnt allowed until last night
    I'd say it says on the T&C of the free bet that it was for new customers only, and if you had used the same IP address, and used the same betting style as your other account, they may copped that you were the same person, and thus suspended your second account.

    Although they don't seem to state if they didn't allow this on their sign-up page for the "€50 free bet", so you may be able to claim innocence?


  • Registered Users Posts: 11,712 ✭✭✭✭ MadYaker


    the_syco wrote: »
    Although they don't seem to state if they didn't allow this on their sign-up page for the "€50 free bet", so you may be able to claim innocence?

    Ignorance*


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  • Closed Accounts Posts: 181 ✭✭ swimfast


    perhaps going to wait on them to email me and see what happens


  • Closed Accounts Posts: 181 ✭✭ swimfast


    there latest response on live chat
    was that they will be in contact with me today it was suspended by the system so he cant tell me what problem is ?


  • Closed Accounts Posts: 181 ✭✭ swimfast


    this could be good

    Discussion Thread
    Customer By Phone (Entered by StephenB) 25/06/2012 04.08 PM
    Hi Shane,


    Thank you for contacting Paddy Power Customer Support.

    We are sorry to have to inform you that your Sports Account with Paddy Power has been closed. The decision to close your account has been made by our Trading Department and based upon commercial grounds and does not in any way affect your credit worthiness.

    Any ante-post bets, which you have outstanding, will be honoured and any winnings have been sent back to your card.

    Paddy Power would like to thank you for your custom and wish you every success in the future.

    If you have any further queries please click here to avail of our Live Help.

    Kind Regards,

    Stephen


  • Registered Users Posts: 27,193 ✭✭✭✭ super_furry


    So basically, you won money so we're closing your account.


  • Registered Users Posts: 5,184 3ndahalfof6


    it would of been nice to know the reason but at least you got the money, n1


  • Registered Users Posts: 4,407 ✭✭✭ ft9


    I'm shocked they closed your account for winning on slots. Doesn't make much sense to me.

    At least you got your money and sure you have another account with them so no harm done really.


  • Registered Users Posts: 1,191 BKC


    ft9 wrote: »
    I'm shocked they closed your account for winning on slots. Doesn't make much sense to me.

    Agreed. I would have thought they would want to keep you if you played the slot machines a good few times.

    Strange decision really... especially for just €250.


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