account suspended

swimfast

hi my paddy power account was suspended security are going to email me only set it up turned there free 5 euro bet into 250 and withdrew then it was suspended do they just want to verify my id or something ?

Drummerboy2

They don't like winners

swimfast

Drummerboy2 wrote: »

They don't like winners

but will i get the money like i put in a withdrw logged out went to log back in and it was suspended withdrew 210 out of 250

abouttobebanned

What reason did they give you? Paddy power dont suspend accounts that win 250 euro

swimfast

no reason was talking to live help they said it was a security issue security are going to email me ?

ft9

swimfast wrote: »

no reason was talking to live help they said it was a security issue security are going to email me ?

They only will want to run an i.d. check on you. Very simple process, you will get your money.

swimfast

ft9 wrote: »

They only will want to run an i.d. check on you. Very simple process, you will get your money.

oh alright thats grand any idea how long ill be waiting on this email ?

ft9

They contacted me straight away about it. Give them a ring is the fastest way to get this sorted. They will give you a number you can text pictures of required documents to.

swimfast

ft9 wrote: »

They contacted me straight away about it. Give them a ring is the fastest way to get this sorted. They will give you a number you can text pictures of required documents to.

i have more than 1 account though may be something to do with this didnt realise this wasnt allowed until last night

ft9

swimfast wrote: »

i have more than 1 account though may be something to do with this didnt realise this wasnt allowed until last night

You could run into bother so. You wouldn't have been entitled to the free bet if you already had an account probably. Ring them is the only job. Report back and let us know how it goes.

BKC

swimfast wrote: »

i have more than 1 account though may be something to do with this didnt realise this wasnt allowed until last night

That's probably the problem so - the fact that you got a €5 freebet up to €250. You are only supposed to have one account with them (I can't say much though) - they might see it as taking advantage of free bets.

swimfast

ft9 wrote: »

You could run into bother so. You wouldn't have been entitled to the free bet if you already had an account probably. Ring them is the only job. Report back and let us know how it goes.

ok will do

fasttalkerchat

Is there not a rule about having to turnover the money a certain amount of times? With sky you have to put the free bet through the roulette 20 times before you can withdraw it.

swimfast

fasttalkerchat wrote: »

Is there not a rule about having to turnover the money a certain amount of times? With sky you have to put the free bet through the roulette 20 times before you can withdraw it.

ye was a turnover of 50 times i completed that was left with 250 euro

swimfast

BKC wrote: »

That's probably the problem so - the fact that you got a €5 freebet up to €250. You are only supposed to have one account with them (I can't say much though) - they might see it as taking advantage of free bets.

ye that probably is the case ill let you know how it goes at the end of the day im not really losing any money

fasttalkerchat

swimfast wrote: »

ye was a turnover of 50 times i completed that was left with 250 euro

Well done in that case! I hit green on the roulette before I got 20 rolls every time.

swimfast

only thing is i withdrew before account was suspended withdrew 210 it would still be good if i got that ill watch my bank balance

ft9

swimfast wrote: »

ye was a turnover of 50 times i completed that was left with 250 euro

How did you manage this? Well done.

swimfast

ft9 wrote: »

How did you manage this? Well done.

absolute jaminess on the slots :P

the_syco

swimfast wrote: »

i have more than 1 account though may be something to do with this didnt realise this wasnt allowed until last night

I'd say it says on the T&C of the free bet that it was for new customers only, and if you had used the same IP address, and used the same betting style as your other account, they may copped that you were the same person, and thus suspended your second account.

Although they don't seem to state if they didn't allow this on their sign-up page for the "€50 free bet", so you may be able to claim innocence?

MadYaker

the_syco wrote: »

Although they don't seem to state if they didn't allow this on their sign-up page for the "€50 free bet", so you may be able to claim innocence?

Ignorance*

swimfast

perhaps going to wait on them to email me and see what happens

swimfast

there latest response on live chat
was that they will be in contact with me today it was suspended by the system so he cant tell me what problem is ?

swimfast

this could be good

Discussion Thread
Customer By Phone (Entered by StephenB) 25/06/2012 04.08 PM
Hi Shane,


Thank you for contacting Paddy Power Customer Support.

We are sorry to have to inform you that your Sports Account with Paddy Power has been closed. The decision to close your account has been made by our Trading Department and based upon commercial grounds and does not in any way affect your credit worthiness.

Any ante-post bets, which you have outstanding, will be honoured and any winnings have been sent back to your card.

Paddy Power would like to thank you for your custom and wish you every success in the future.

If you have any further queries please click here to avail of our Live Help.

Kind Regards,

Stephen

super_furry

So basically, you won money so we're closing your account.

3ndahalfof6

it would of been nice to know the reason but at least you got the money, n1

ft9

I'm shocked they closed your account for winning on slots. Doesn't make much sense to me.

At least you got your money and sure you have another account with them so no harm done really.

BKC

ft9 wrote: »

I'm shocked they closed your account for winning on slots. Doesn't make much sense to me.

Agreed. I would have thought they would want to keep you if you played the slot machines a good few times.

Strange decision really... especially for just €250.