First external Lodgement ATM

Bank of Ireland: Graham

Following on from a previous thread, we want to update our boards users on our Lodgement ATM (LATM) facilities.

We've now installed the first ever external Lodgement ATM in Ireland. We've received good feedback from customers who have been using our new internal LATMs and have received requests to have the facility made available outside the branch. We've responded by installing an external LATM located in Stillorgan Shopping Centre, Dublin. The facility allows customers to lodge cash and cheques on a 24/7 basis, to help service customer needs outside normal business hours. We'll continue to keep you up-to-date as we progress.



Thanks,
Graham

kippy

Bank of Ireland: Graham wrote: »

Following on from a previous thread, we want to update our boards users on our Lodgement ATM (LATM) facilities.

We've now installed the first ever external Lodgement ATM in Ireland. We've received good feedback from customers who have been using our new internal LATMs and have received requests to have the facility made available outside the branch. We've responded by installing an external LATM located in Stillorgan Shopping Centre, Dublin. The facility allows customers to lodge cash and cheques on a 24/7 basis, to help service customer needs outside normal business hours. We'll continue to keep you up-to-date as we progress.



Thanks,
Graham

Are these electronic lodgements going to be priced at a cheaper level than teller lodgements?
Where can one find pricing for all transactions?

I've used the internal LATM's and found them to be generally very good so this is welcome.
I got my fees statement for the quarter yesterday however and need to look into how I can reduce what I pay in fees.

Tow

Bank of Ireland: Graham wrote: »

We've now installed the first ever external Lodgement ATM in Ireland.

There seems to be short memories in BOI!

Bank of Ireland: Graham

Hi kippy,

Thanks for your queries and your positive feedback.

Lodgements made using the external LATMs are priced the same as teller lodgements or internal LATM lodgements.

If you're a personal customer, you can find a full listing of fees and charges in our Schedule of Fees and Charges for Personal Customers brochure. There's also a section at the back with helpful tips to save on fees and charges. You can find more information on current accounts and a link to the brochure by clicking here.

Business customers can click here for links to their schedule of fees brochure and tips to reduce fees.

If you need anything else please feel free to ask.
Thanks,
Graham

coylemj

I find this facility very useful for lodging cheques, saves filling in forms. Useful to know there's now an outdoor machine I can use out of hours or at weekends.

Just thought you'd like an odd positive comment!

who is this

Is it a cash-recycling system? i.e. Does it recognise the money itself, and dispense it for others' withdrawals like say, the self-checkouts in Tesco?

Will the updated balance be reflected immediately for cash, like say that machine in O'Connell Street branch that recognises what you've put in (I can't remember if that machine does withdrawals or not, so I don't know if it's a CRS)? Or is it like those old school ones that you put the money in an envelope and it has to be counted by someone before it's credited.

Great news in any case. Hope to see more of them. But I especially hope its a CRS. CRS in other countries are so much less prone to running out of cash, since they can be replenished by anyone, not just the bank.

Bank of Ireland: Graham

coylemj wrote: »

I find this facility very useful for lodging cheques, saves filling in forms. Useful to know there's now an outdoor machine I can use out of hours or at weekends.

Just thought you'd like an odd positive comment!

Great to hear you like it.

Thanks for your feedback,
Graham

Bank of Ireland: Graham

Hi who is this,

Yes, the external LATM is similar to the machine in O'Connell Street branch and it also dispenses cash. There's no need for envelopes; the cash is lodged straight into your account. You can lodge up to 50 notes in a bundle and multiple bundles are accepted. Your lodgement will be reflected in your on-screen balance and/or receipt.

Thanks for your comments,
Graham

rev2.0

Excellent!

Look forward to a few more of these being rolled out around Dublin. One of my gripes with BOI was always trying to get to a branch to make a lodgement before it closed, these will fix that!

Good work

dublin daz

Bank of Ireland: Graham wrote: »

We've now installed the first ever external Lodgement ATM in Ireland.

Thanks,
Graham

Do you mean first in Ireland with Bank of Ireland or first in Ireland to ever offer an ATM lodgment facility?

coylemj

dublin daz wrote: »

Do you mean first in Ireland with Bank of Ireland or first in Ireland to ever offer an ATM lodgment facility?

That's obviously an ambush question, what's your point?

delos

Would I be able to lodge sterling cheques using one of these? I get them from time to time as birthday / christmas gifts for my kids and it is one of the only reasons I have left to take time off from work to go to a branch.

dmn

Looking forward to hopefully seeing some of these pop up in Cork City over the coming months

Bank of Ireland: Graham

Hi dublin daz,

dublin daz wrote: »

Do you mean first in Ireland with Bank of Ireland or first in Ireland to ever offer an ATM lodgment facility?

It's the first external Lodgement ATM in Ireland where cash lodgements are applied directly to your account.

Thanks for your query,
Graham

Bank of Ireland: Graham

Hi delos,

delos wrote: »

Would I be able to lodge sterling cheques using one of these? I get them from time to time as birthday / christmas gifts for my kids and it is one of the only reasons I have left to take time off from work to go to a branch.

Unfortunately it doesn't accept any foreign cheques. It might be worth suggesting that instead of sending a cheque that an electronic payment could be made instead; it's more convenient and faster.

If you have any other queries please don't hesitate to ask.
Thanks,
Graham

Boards.ie: Nicola

Guys, just a reminder-off topic or abusive posts will be removed.

Thanks,
Nicola

dublin daz

Bank of Ireland: Graham wrote: »

Hi dublin daz,



It's the first external Lodgement ATM in Ireland where cash lodgements are applied directly to your account.

Thanks for your query,
Graham

Thanks Graham,

Hadn't seen anything about this on insite.

Darren.

Mike Strutter

Just traipsed out to Stillorgan from Santry to lodge money and this LATM doesn't work.

Bank of Ireland: Graham wrote: »

Hi delos,

delos wrote: »

Would I be able to lodge sterling cheques using one of these? I get them from time to time as birthday / christmas gifts for my kids and it is one of the only reasons I have left to take time off from work to go to a branch.

Unfortunately it doesn't accept any foreign cheques. It might be worth suggesting that instead of sending a cheque that an electronic payment could be made instead; it's more convenient and faster.

If you have any other queries please don't hesitate to ask.
Thanks,
Graham

Bank of Ireland: Graham

Hi Mike Strutter,

Apologies that you made the trip across and there was a problem. I'd like to check into it for you. Can you please tell me what was the issue and was there an error message on the screen? Also, roughly what time was it at?

Thanks for your help,
Graham

Mike Strutter

Hi Graham

Aprox 8.20- 8.55 last night.
Slot was blinking with a green light but no one could insert their ATM cards.

No error on screen.

Strutter

Apologies that you made the trip across and there was a problem. I'd like to check into it for you. Can you please tell me what was the issue and was there an error message on the screen? Also, roughly what time was it at?

Thanks for your help,
Graham[/Quote]

Bank of Ireland: Graham

Thanks Strutter,

I'll find out if there was an issue and get back to you as soon as I have more information.

Thanks again,
Graham

Bank of Ireland: Graham

Hi Strutter,

We've reviewed the service log on the LATM and there appear to be no issues on Tuesday evening. The machine had been transacting without any difficulties beforehand and has been since. However, given your experience, we've requested that an engineer examine it today to ensure service continues as expected.

Thanks for your feedback,
Graham

pizzahead77

Bank of Ireland: Graham wrote: »

Following on from a previous thread, we want to update our boards users on our Lodgement ATM (LATM) facilities.

We've now installed the first ever external Lodgement ATM in Ireland. We've received good feedback from customers who have been using our new internal LATMs and have received requests to have the facility made available outside the branch. We've responded by installing an external LATM located in Stillorgan Shopping Centre, Dublin. The facility allows customers to lodge cash and cheques on a 24/7 basis, to help service customer needs outside normal business hours. We'll continue to keep you up-to-date as we progress.

Thanks,
Graham

Actually Permanent TSB had this facility on a lot of their ATMs outside their branches for years but now unfortunately have got rid of them as part of cost-cutting measures.

rev2.0

Any plans to roll out more of these? I noticed AIB have lodgement facilities until 9pm 7 days a week on grafton street

Bank of Ireland: Laura

Hi rev2.0.

Thanks for getting in touch.

We do not have a specific timeframe for more external LATM's. The LATM in Stillorgan is available 24 hours a day.

If you have any further queries, please ask.
Laura

Sister Assumpta

Great to hear about this. Just googed 'Bank of Ireland out of hours lodgement' and found this thread.

I wonder why they chose Stillorgan and not somewhere more central, is it a trial? And if so, should we expect to (hopefully) see more of these around the country?

Thanks.

Bank of Ireland: Graham

Hi Sister Assumpta,

Thanks for getting in touch. We choose different locations to pilot new services, and always undertake a full evaluation before a decision is made to roll-out.

Thanks,
Graham

billy87

is there only one of these 24 hour lodgement atms?

Bank of Ireland: Tara

Hi billy87,

Thanks for posting.

At the moment we have just one external lodgement ATM. As soon as we have any update on this we will post it here.

Thanks
Tara

G-Money

Hello,

Just wondering how does this work? Does it accept cash notes? How long would it take the balance of my current account to be updated if I made a lodgement?

Do you have to submit the cash in some sort of envelope?

Thanks!

Bank of Ireland: Pat

Hi G-Money,

Thanks for your query. We've been asked something similar previously.

Bank of Ireland: Graham wrote: »

There's no need for envelopes; the cash is lodged straight into your account. You can lodge up to 50 notes in a bundle and multiple bundles are accepted. Your lodgement will be reflected in your on-screen balance and/or receipt.

I hope this answers all of your questions. If there's anything else we can do for you, just let us know.

Thanks
Pat

quietsailor

When will there be a machine available that allows you to put a narrative on the lodgement. I'm looking at switching from BOI to another bank at the moment as narratives aren't allowed any more at the teller. If a machine that allows narratives to be placed on the lodgement comes in I would stay with BOI

Bank of Ireland: Tara

Hi quietsailor,

Thanks for posting.

We are sorry to hear you are considering moving your account. We are not aware of any immediate plans to allow narratives to be inputted at the Lodgement ATMs. We will pass on your suggestion to the appropriate department.

One option would be to use 365Online as it is possible to input a reference which the payee will see on their statement.

Thanks
Tara

quietsailor

Bank of Ireland: Tara wrote: »

Hi quietsailor,

Thanks for posting.

We are sorry to hear you are considering moving your account. We are not aware of any immediate plans to allow narratives to be inputted at the Lodgement ATMs. We will pass on your suggestion to the appropriate department.

One option would be to use 365Online as it is possible to input a reference which the payee will see on their statement.

Thanks
Tara

I understood that this is a once off deal - eg if Joe bloggs want to put the deposit in the 1st month and then for the 1st and subsequent months put rent into my account it can only be narrated once as "Joe Bloggs Deposit" (1st transaction) and can't be changed in the second and subsequent transactions to read "Joe Bloggs rent"

Also this means that the other person has to have BOI online banking, it was a lot easier for people to make a teller lodgement and place a narrative on it.

Given the amount of people renting have BOI shot themselves in the foot over this? All landlords need to be able to explain to the revenue where the money intheir account comes from, if BOI make it hard to do so and another bank makes it easy why stay with BOI?

Bank of Ireland: Tara

Hi quietsailor,

Tenants who use online banking would have the option of making the first payment using the reference "their name deposit". They could then delete the details and set them up again with a new reference to include the word rent. This should only need to be done once as going forward the reference shouldn't need to change again. This is a common facility on most bank's online services, so the person making the payment does not need to be a Bank of Ireland customer.

This option may be more convenient as there is no need to take time out of your day to visit a branch.

Thanks
Tara

Legalbooks.ie

Hi Tara
I recently used these machines in your branch in Smithfield and found them extremely useful especially the print outs of the cheques
I am also interested in having one in my shop what are the possibilities of this?

Bank of Ireland: Graham

Hi Legalbooks.ie,

We're glad to hear that you found the Lodgement ATM useful. A decision has not been made to introduce them in places other than Bank of Ireland branches.

Thanks for your post,
Graham

The Voice of reason

dublin daz wrote: »

Thanks Graham,

Hadn't seen anything about this on insite.

Darren.

What's Insite??

tony81

quietsailor wrote: »

When will there be a machine available that allows you to put a narrative on the lodgement. I'm looking at switching from BOI to another bank at the moment as narratives aren't allowed any more at the teller. If a machine that allows narratives to be placed on the lodgement comes in I would stay with BOI

Well wouldn't that be fun, standing behind someone typing an essay at the atm?

Bank of Ireland: Linda

Hi The Voice of reason,

Insite is an internal website in Bank of Ireland to provide information to staff.

Thanks
Linda

The Voice of reason

Thanks Linda

hawkeyethenoo

is this inside the shopping centre and what time does the shopping centre close?

Bank of Ireland: Billy

Hi hawkeyethenoo,

Thanks for posting.

The external lodgement ATM is in the shopping centre.
You can check the opening times on our ATM/Branch locator here

Thanks

Billy

hawkeyethenoo

thank you for the reply. i was also wondering can you deposit sterling into them or would i have to change it first. thanks

Bank of Ireland: Billy

Hi hawkeyethenoo,

Thanks for posting.

It is not possible to deposit sterling to lodgements ATM's.
They accept euro only.

Thanks

Billy

Kopparberg Strawberry and Lime

hi,

just very quickly are there any external latms in north dublin ?

cheers

Bank of Ireland: Linda

Hi,

The O'Connell street branch has a self service lobby, which has a lodgement ATM.  The opening hours are 8am-6:30pm Monday-Friday and 9am-5pm Weekends and Bank holidays.

There are two external lodgement ATMs in Dublin, one in Walkinstown and the other is in Stillorgan.

Thanks for taking the time to post.

Linda

Kopparberg Strawberry and Lime

Bank of Ireland: Linda wrote: »

Hi,

The O'Connell street branch has a self service lobby, which has a lodgement ATM.  The opening hours are 8am-6:30pm Monday-Friday and 9am-5pm Weekends and Bank holidays.

There are two external lodgement ATMs in Dublin, one in Walkinstown and the other is in Stillorgan.

Thanks for taking the time to post.

Linda

thanks a mil,

the weekends are a big help for lodging monies

Bigmambo

Hi, are there any more LATM's in Dublin now ?

Thanks

Bank of Ireland: Tara

Bigmambo wrote: »

Hi, are there any more LATM's in Dublin now ?

Thanks

Hi Bigmambo,

Thanks for getting in touch. 

We've a full listing of external LATMs and Self-service Lobbies here on our main website.

Thanks
Tara