Tyreland (glasnevin )

Bikerguy

i would like to share my experience and let the people know the service that they can expect over there.

so i went to tyreland- Swords as always. i am happy with them - but as for today they had no tire i was looking for. i wanted 2 tyres or whole set possible - 185-60-14. So the lovely lady behind the desk called the Glasnevin Tyreland and i have been told they have stock over there.

So i decided to go over and i made a reservation. within 20 min i was in Glasnevin Tyreland. i went to the reception and i have been asked for car keys and they have told me that my car is next.

all good so far. after 20 min of waiting i become a bit confused as i saw 2 other random cars that came after me going first. i stayed calm and i didnt say a word. Finaly after 40 min my car went in.

1. the guy that came to do the job in spend first 10 min on the phone---> while ofc doing nothing.
at that stage i was still calm.

2. then i saw him fidling something on the front tyre... i as still calm.. and then it happend. Guy was on the phone while putting back the "new" rear tyre and holding the gun with one hand. out of nowhere he BROKED the THREAD of the bolT!!!! one hand mobile phone another hand gun. then he saw me watching him and he was red like a tomato!! i was thinking in my mind - dont kill him Ed... dont kill him Ed (its me ED) ))

so i went to ask the supervisor whats going on... he said he doesnt know and he went to check out the situation. the pusy guy with phone was shaking - he knew what he did and he knew i saw him .after a moment another guyfrom the garage (pure muppet) joined the conversation (only) his weight was about 45kg with safety boots and he was shouting on me : " leave my mate do his JOB" i didnt say a word and i start laughing. i went to office and i was calm asking the supervisor what does it mean. i was already there 2 hours!!! yeh believe or not.

they had to cut new holes, new threads and replace it. he did do so and i was charged 80E!!! never ever again. and i made complaint. no respond whatsoever....

I will stay miles away from service like that!!!


think TWICE before you gonna enter TYRELAND Glasnevin!!

2.

colm_mcm

Why did you pay if they were wrong?

What did they do to rethreaded it by the way?

Bikerguy

colm_mcm wrote: »

Why did you pay if they were wrong?

What did they do to rethreaded it by the way?

i had no choice as they were shouting on me there and i was in shock - i just wanted to hit them and fight - my wife was holding me back!! i wrote them official complaint.

they had to cut brand new thread!!!! with the tools and replacing the bolts. **** job and it will never be the same!!

colm_mcm

Maybe complain to the other branch that you're on good terms with.

I wouldn't be happy with them re-tapping my hub.

Mycroft H

Bikerguy wrote: »

i had no choice as they were shouting on me there and i was in shock - i just wanted to hit them and fight - my wife was holding me back!! i wrote them official complaint.

they had to cut brand new thread!!!! with the tools and replacing the bolts. **** job and it will never be the same!!

****ing idiots. I'd be back first thing in the morning asking for a refund and a new hub. Cut a brand new thread? Did the strip the threads or shear the bolt? (Was there a bit of bolt left in there?)

Failing that, registered solicitors letter should sort them out.

Bikerguy

BX 19 wrote: »

****ing idiots. I'd be back first thing in the morning asking for a refund and a new hub. Cut a brand new thread? Did the strip the threads or shear the bolt? (Was there a bit of bolt left in there?)

Failing that, registered solicitors letter should sort them out.

i am styll in shock. they didnt broke the bolt! they broke the thread on the car! the bolt was perfect ... so they were cutting it on the car. ( i will go back to swords in the morning. when they gonna open i will be there first! waiting with warmly welcome.

so i should send them a registered letter with complaint? thats what are you saying? i really dont know how to walk in this .*(

all i did is a send them an email to info@tyreland.ie and i complained to supervisor in the garage. but he was saying me that htye have removed the issue and the job is done for them BB.

edit i saw a lot of fresh cutted metal/iron under my car/like a dust or a cheese that you gonna add to spagetti - they ****ed up big time. i will keep you updated.

focus_mad

That's really surprising that they would be like that cause I have used them a number of times with no complaints but being on the phone while doing that isn't on.

The staff in the Swords branch are brilliant as the OP mentioned.

As people have said, I would write to them or ring and see if you could meet with the manager to get a refund.

Bikerguy

focus_mad wrote: »

That's really surprising that they would be like that cause I have used them a number of times with no complaints but being on the phone while doing that isn't on.

The staff in the Swords branch are brilliant as the OP mentioned.

As people have said, I would write to them or ring and see if you could meet with the manager to get a refund.

in swords they are amazing.. the girl behind the desk always welcome you with friendly actitude and the guys working hard. once they even told me there. hey mr. its time to change your brakes ))) lol anyway i cant say a word about them in swords. i will head there at 8:30am but i dont think they gonna refund me at all. i just wanna justice. someone double check the threads at least and apology will do for me.

gollywog

Bikerguy wrote: »

focus_mad wrote: »

That's really surprising that they would be like that cause I have used them a number of times with no complaints but being on the phone while doing that isn't on.

The staff in the Swords branch are brilliant as the OP mentioned.

As people have said, I would write to them or ring and see if you could meet with the manager to get a refund.

in swords they are amazing.. the girl behind the desk always welcome you with friendly actitude and the guys working hard. once they even told me there. hey mr. its time to change your brakes ))) lol anyway i cant say a word about them in swords. i will head there at 8:30am but i dont think they gonna refund me at all. i just wanna justice. someone double check the threads at least and apology will do for me.

You seem to be a much calmer kind of guy than me!

Bikerguy

gollywog wrote: »

You seem to be a much calmer kind of guy than me!

i was very agressive temper when i was single.. since that ocupation changed i am turning to turtle.. offensive shell

i have 124Kg 190cm so i dont have to get angry to gain respect lets see what can i do tomorrow morning in there. hopefuly you wont find me on first page in pappers "a Russian SOLDIER attacked tyreland staff with his black nut!"

gollywog

Bikerguy wrote: »

gollywog wrote: »

You seem to be a much calmer kind of guy than me!

i was very agressive temper when i was single.. since that ocupation changed i am turning to turtle.. offensive shell

i have 124Kg 190cm so i dont have to get angry to gain respect lets see what can i do tomorrow morning in there. hopefuly you wont find me on first page in pappers "a Russian SOLDIER attacked tyreland staff with his black nut!"

I'm glad it wasn't me that ****ed your tread up so!

Pdfile

Bikerguy wrote: »

i was very agressive temper when i was single.. since that ocupation changed i am turning to turtle.. offensive shell

i have 124Kg 190cm so i dont have to get angry to gain respect lets see what can i do tomorrow morning in there. hopefuly you wont find me on first page in pappers "a Russian SOLDIER attacked tyreland staff with his black nut!"

tbh; Kill them suka's ( english prounciation, my ruskie i bad to say the least )

but really you shouldn' of handed over a penny...if they treat you in any way bad their un professional an asuc... cowboys get no money these days...


formal complaints should be made until heard and acted upon..


but i suppose one has to have a bad experience to keep us all away

Plug

Tyre centres well known for this crap, over tightening, losing lock nuts, breaking lock nuts and when a mechanic comes around to remove the wheels no lock nut to be found or it will break because it has been over tightened.

eringobragh

Wouldn't use them again. Had an argument with the fitter who claimed the 225s wouldn't fit the wheels.

Also just hopped in the car in oil drenched overalls just as well i haven't a light interior.

Infairness to the lad he admitted he was wrong about the tyres afterwards.. But I will not be back

MrMarsh

Can't say that I can agree with your comments about Tyreland in Glasnevin. I buy all my tyres here and have always found them to be professional in what they do and I've never waited 40 minutes to be served. There are a few comments in your story that don't add up either, like the tyre fitter being on the phone while fitting the wheel to your car for instance. Between mounting the wheel to the hub, hand threading the nut or bolt on, operating the air ratchet you would need to be using 2 hands and a foot. Are you saying that he managed all of this this using 1 hand, while having a conversation over the volume of an air ratchet? Also, where were you when he was fitting the wheel? If you were in the waiting room he would have either had his back to you or been around the opposite side of the car where he couldn't see you and you couldn't see him "red like a tomato". Or were you standing next to him while he was fitting the wheel, in that case I doubt very much he'd be on the phone while under scrutiny. Being a regular visitor to both Glasnevin and Swords branches your story doesn't ring true to me. I'd like to hear more about how they re-cut the threads in your hub for you. From your description of there being a lot of metal shavings on the ground I'm surprised that the original bolt fitted. In most cases it's the bolt that shears it's thread and not the thread in the hub as the steel is an awful lot stronger in the hub.

padd b1975

gollywog wrote: »

I'm glad it wasn't me that ****ed your tread up so!

Sounds like the type of lad who would kill 16 czechoslovacians and used to be an interior decorator ;-)

Bearcat

I use tyre master over in walkinstown. Never any issues.

cjt156

padd b1975 wrote: »

Sounds like the type of lad who would kill 16 czechoslovacians and used to be an interior decorator ;-)

Christopher wrote:

His apartment looked like sh1t...

Ahh...classic...

Tigger

MrMarsh wrote: »

Can't say that I can agree with your comments about Tyreland in Glasnevin. I buy all my tyres here and have always found them to be professional in what they do and I've never waited 40 minutes to be served. There are a few comments in your story that don't add up either, like the tyre fitter being on the phone while fitting the wheel to your car for instance. Between mounting the wheel to the hub, hand threading the nut or bolt on, operating the air ratchet you would need to be using 2 hands and a foot. Are you saying that he managed all of this this using 1 hand, while having a conversation over the volume of an air ratchet? Also, where were you when he was fitting the wheel? If you were in the waiting room he would have either had his back to you or been around the opposite side of the car where he couldn't see you and you couldn't see him "red like a tomato". Or were you standing next to him while he was fitting the wheel, in that case I doubt very much he'd be on the phone while under scrutiny. Being a regular visitor to both Glasnevin and Swords branches your story doesn't ring true to me. I'd like to hear more about how they re-cut the threads in your hub for you. From your description of there being a lot of metal shavings on the ground I'm surprised that the original bolt fitted. In most cases it's the bolt that shears it's thread and not the thread in the hub as the steel is an awful lot stronger in the hub.

16 posts in 7 years lol
What made this important enough to say?

johnayo

Tigger wrote: »

16 posts in 7 years lol
What made this important enough to say?

Manager at Glasnevin:D:D:D

johnayo

johnayo wrote: »

Manager at Glasnevin:D:D:D

Whoever he is he is making some very decent points.

I wouldn't mind seeing a photo of the receipt for the €80 to retap the hub.

focus_mad

Surprising that ya haven't been around for a Year before this post...anyway...

I have waited 40 minutes in tyre land glasnevin a couple of times but I usually have 101 phone calls to make so don't notice it..

you can see everything in the centre, just depends on whether you are standing up of sitting down!

Just to mention, the OP has never posted in motors before this thread.

Veloce

RoverJames wrote: »

Just to mention, the OP has never posted in motors before this thread.

..and you are mentioning this because?

Tigger

Tigger wrote: »

16 posts in 7 years lol
What made this important enough to say?

Veloce wrote: »

..and you are mentioning this because?

I am mentioning this because the other chaps post is being viewed with skepticism as he has 16 posts in 7 years.
Couldn't you figure that one out yourself?

RoverJames

RoverJames wrote: »

I am mentioning this because the other chaps post is being viewed with skepticism as he has 16 posts in 7 years.
Couldn't you figure that one out yourself?

In fairness RoverJames over 100 posts a year vs just over 2 is a reasonably big difference.

I'm not disputing it's a big difference, neither are regular posters in here, one of them has a few posts in motors that seem genuine, one started yesterday.

As I said, I'd like to see a photo of the receipt for €80 for tapping the hub.

Veloce

RoverJames wrote: »

Couldn't you figure that one out yourself?

No I only have 225 posts so probably not.

Big Nasty

Watching with interest!

Was planning on going out to Tyreland Saturday.......

Not that I doubt the OP's story but I've never had anything other than excellent service from the Glasnevin Tyreland.

JerCotter7

There must have been a fault in the hub if this story is true. The bolt would have went first.

Matt Simis

Dónal wrote: »

Not that I doubt the OP's story but I've never had anything other than excellent service from the Glasnevin Tyreland.

They are very very slow though..

shankespony

I used to do business with them a few years ago, and have only good things to say about them and have always had good service. If the guy was on the phone I don't think the owner would be too happy and I think you should go in and ask to speak to him and come back and tell us how you got on. They have a very good cctv system there and im sure he can check back and if the story stacks up then id expect you to looked after.

robertxxx

Should of gone to a real tyre shop and not an el kippo place to begin with.

Violence solves nothing in these situations and the next thing you know your on a free flight back to Moscow.

Big Nasty

robertxxx wrote: »

Should of gone to a real tyre shop and not an el kippo place to begin with.

Violence solves nothing in these situations and the next thing you know your on a free flight back to Moscow.

Fcuk is that supposed to mean? :eek:

robertxxx

Too biker guy

Mycroft H

Ahhh don't feed the troll...

MrMarsh

Tigger wrote: »

16 posts in 7 years lol
What made this important enough to say?

A number of reasons. The OP's story doesn't add up to me on a number of different levels that I've mentioned. Also, this is a business owned by a person, providing employment for other people and what I believe to be a story lacking in facts my have negative consequences for the individuals working here and the success of business itself. There's normally a staff of 3 and the OP's implicated all of them in his story.

16 posts in 7 years, I hadn't realised it was that many. I normally just read other peoples posts. And I feel that I should also declare that I don't know who owns Tyreland, I have no association with them other than being a customer.

Bikerguy

MrMarsh wrote: »

Can't say that I can agree with your comments about Tyreland in Glasnevin. I buy all my tyres here and have always found them to be professional in what they do and I've never waited 40 minutes to be served. There are a few comments in your story that don't add up either, like the tyre fitter being on the phone while fitting the wheel to your car for instance. Between mounting the wheel to the hub, hand threading the nut or bolt on, operating the air ratchet you would need to be using 2 hands and a foot. Are you saying that he managed all of this this using 1 hand, while having a conversation over the volume of an air ratchet? Also, where were you when he was fitting the wheel? If you were in the waiting room he would have either had his back to you or been around the opposite side of the car where he couldn't see you and you couldn't see him "red like a tomato". Or were you standing next to him while he was fitting the wheel, in that case I doubt very much he'd be on the phone while under scrutiny. Being a regular visitor to both Glasnevin and Swords branches your story doesn't ring true to me. I'd like to hear more about how they re-cut the threads in your hub for you. From your description of there being a lot of metal shavings on the ground I'm surprised that the original bolt fitted. In most cases it's the bolt that shears it's thread and not the thread in the hub as the steel is an awful lot stronger in the hub.

well mr. Sherlock he used 2 hands to put the tyre on without the bolts, but then he was on the phone so he used only one hand while using the gun. Second when he did it he turned back ! and yes you can clearly see inside the waiting area through the glass door - my car was parked in the middle of the garage - not on the ramp - I was watching him, then i went after supervisor and he sended me to the service area, where i got no respond and only the "fly" guy was shouting on me. And believe or not they had to recut new thred - 2 actualy and i saw the metal pieces underneath the wheel! there were 2 other customers watching that and shaking heads, one taxi driver and one fella from Latvia. Well i am not here to blaim anyone but stating facts. Imagine yourself waiting for your car and watching that.. no point to go further in this conversation.



UPDATE:

Today morning i went straight to Swords branch and as always there i was welcomed with the lady and friendly staff who rechecked the bolts and the threds for me immediately and assured me that there is no major issue. I also got a very quick respond from manager and at this stage i wont make further steps - only i wont visit Glasnevin branch ever. I didnt ask for refund at any stage and i wasnt using bad language either. All i wanted is justice and further recheck - and thats what i got at this stage. + apology.



drama over!

Bikerguy

RoverJames wrote: »

Whoever he is he is making some very decent points.

I wouldn't mind seeing a photo of the receipt for the €80 to retap the hub.

did i ever said that 80e for retaping the hub? 80quit was for 2 tyres. i can copy the invoice and post it to your home adress with registered post if you would like to have it.

its about the system... if you gonna bring to drycleaners your shirt and ask them to clean it up and they gonna loose (broke) the buttons on it, what you gonna say? ok here i am post me the invoice? nope. they will replace the buttons and you gonna end up paying for the service (for the cleaning part).---> Pure example.

Bikerguy

Dónal wrote: »

Not that I doubt the OP's story but I've never had anything other than excellent service from the Glasnevin Tyreland.

well i am not saying they are the worsest people or garage in Dublin. I was a bit angry because the service that they have provided for me was simply unacceptable. As i mentioned before, i ma easy going guy or in another words hassle free and if there is a problem dont try to be ****ing smart with me. thats how i roll. If they would apologies and asure me that there is no "real" damage that could efect my driving performance or safety i would never write this topic or either complaint. So i think the point is there.

Pottler

OP sounds quite, err, intense, tbf, the poor tyre fitter was probably ringing his mammy to say goodbye, there's a big, mad, russian lad who's gonna kill me. Even if he held the impact driver with his flute, if the thread was gonna strip, it was gonna strip. Most studs and hubs are made of chewing gum anyway. In fact, just to state it a bit clearer, it's all to easy, with all the care possible, to strip a thread, shear a wheel bolt/nut clean off, get cross threading etc etc. Like the little skinny, 45 kg lad said, "just let the lad do his job". As someone once said, in a thread far far away, customer sounds like a nightmare.:) But then I'd imagine Russian tyre fitters are all brilliant:rolleyes: Gotta laugh at the "wife held me back" bit. She must be well strong! €80 for two tyres fitted and still whinging, ffs.

Bikerguy

robertxxx wrote: »

Should of gone to a real tyre shop and not an el kippo place to begin with.

Violence solves nothing in these situations and the next thing you know your on a free flight back to Moscow.

hm btw i am not russian people call me that because i looks like one but i would take a free ticket to Moscow anyway

robertxxx

The social is probably paying for the tyre's anyway!

Racial stereotyping won't be tolerated around here.

Bikerguy

Bikerguy wrote: »

did i ever said that 80e for retaping the hub? 80quit was for 2 tyres. i can copy the invoice and post it to your home adress with registered post if you would like to have it.

its about the system... if you gonna bring to drycleaners your shirt and ask them to clean it up and they gonna loose (broke) the buttons on it, what you gonna say? ok here i am post me the invoice? nope. they will replace the buttons and you gonna end up paying for the service (for the cleaning part).---> Pure example.

Apologies, I thought the thread WAs about them charging you 80 to sort their error.

Bikerguy

Pottler wrote: »

OP sounds quite, err, intense, tbf, the poor tyre fitter was probably ringing his mammy to say goodbye, there's a big, mad, russian lad who's gonna kill me. Even if he held the impact driver with his flute, if the thread was gonna strip, it was gonna strip. Most studs and hubs are made of chewing gum anyway. In fact, just to state it a bit clearer, it's all to easy, with all the care possible, to strip a thread, shear a wheel bolt/nut clean off, get cross threading etc etc. Like the little skinny, 45 kg lad said, "just let the lad do his job". As someone once said, in a thread far far away, customer sounds like a nightmare.:) But then I'd imagine Russian tyre fitters are all brilliant:rolleyes: Gotta laugh at the "wife held me back" bit. She must be well strong! €80 for two tyres fitted and still whinging, ffs.

let me answer. i was not looking for the cheapest deal ever on the planet. i went for tyreland because i "like" them.they always served me caviar on silver plate in Swords. I can agree with you about the quality of the threads theese days but i dont wanna repeat the same over and over. its about the system. if they said : hey mr. giant that can happend to anyone and its threated the right way and there is no harm to your car and if there will be anything that we can help you in the future we will be happy to do so and our worker had a important thing to say to his mum. - that will make the difference.


and the guy was shouting on me i repeat shouting : "leave my mate do his JOB"

i am working with people every day - and i know how its the bussiness.

Bikerguy

robertxxx wrote: »

The social is probably paying for the tyre's anyway!

can you explain this further i dont get the point here pls.

Calhoun

Bikerguy wrote: »

can you explain this further i dont get the point here pls.

He's implying because you are foreign you are on social welfare and him and his taxes paid for it .

Pottler

Bikerguy wrote: »

let me answer. i was not looking for the cheapest deal ever on the planet. i went for tyreland because i "like" them.they always served me caviar on silver plate in Swords. I can agree with you about the quality of the threads theese days but i dont wanna repeat the same over and over. its about the system. if they said : hey mr. giant that can happend to anyone and its threated the right way and there is no harm to your car and if there will be anything that we can help you in the future we will be happy to do so and our worker had a important thing to say to his mum. - that will make the difference.


i am working with people every day - and i know how its the bussiness.

I'd imagine that says it all really. Giant pain.BTW, I'd say you got the cheapest deal ever, €40 each for tyres. I rarely get chamge from €100 each and I've often had threads strip, often stripped then myself actually. Never publically denigrated a business because of it happening though. I doubt, considering what a err, vocal lad you are, they did it on purpose. What exactly do you mean by "I'd take a free ticket to Moscow though" ?? You're the one who said you were a "russian soldier". Anyway, probably better if you never go back there, for them.

colm_mcm

Lets tread carefully here guys, it's a story about tyres, not a catfight.

Bikerguy

guys stating things like welfare or anything about the nationality isnt right here - doesnt mather if i am russian or japaneese - i would be proud anyway. i am working here and fighting for my life to be better and i came to IE to make it happend. Simply accept that fact that everyone can have them opinions. thanks

robertxxx you must have very happy life as i can see from your statings. i am happy that you enjoy walking in cc of Dublin.

best regards