Emobile service deteriorating again

chris2008x

What can I say network was down again today for hours no coverage at all had to call 6 times to get confirmation it was a network problem despite been told there wasn't. Now it is back on the avg 4-5mbps i was getting is 500kb-1mb wtf.

eMobile: Tony

chris2008x wrote: »

What can I say network was down again today for hours no coverage at all had to call 6 times to get confirmation it was a network problem despite been told there wasn't. Now it is back on the avg 4-5mbps i was getting is 500kb-1mb wtf.

Hi chris2008x
Sorry to read this. What area are you in? Can you PM me your mobile number and PIN along with any of the last numbers you attempted to call.
I will have this investigated for you.
Tony

chris2008x

Its grand now back to 4-5mb download and 1-2mb upload. Since it was down a few hours maybe everybody got on it when it came back on.

eMobile: Tony

chris2008x wrote: »

Its grand now back to 4-5mb download and 1-2mb upload. Since it was down a few hours maybe everybody got on it when it came back on.

Thanks for getting back chris2008x and if you have any future issue just PM me the details. I will investigate for you.
Tony

chris2008x

Again past few weeks it has deteriorated. Keep having to disconnect reconnect to get from site to site.

chris2008x

Past few weeks i have lost my upload speed used to be 1mb and since last night i have to constantly disconnect reconnect to get from page to page

chris2008x

FIX IT OR REFUND ME FFS STILL WAITING FOR YOU TO DO SOMETHING AND NOW THE CALL CENTRE IS CLOSED TOOK 6 DISCONNECTS JUST TO GET ON

chris2008x

???????????????????????????????????

chris2008x

Seems to have been fixed now

chris2008x

Actually hasn't still requiring constant disconnections/re-connections 3 just to post this

eircom: Mark

chris2008x wrote: »

Actually hasn't still requiring constant disconnections/re-connections 3 just to post this

Hi chris2008x,

Apologies, I will get one of the e-mobile guys to get back to you. Can you PM me with mobile no just to insure we have your details.

Thanks, Mark

chris2008x

8 disconnects/reconnects to reply to this thread. If it is not fixed by tomorrow i will request a refund and take my custom elsewhere. Worst than the service i had with three in 2006/7

chris2008x

Today still the same again. Speed has dropped now from 3-4mb to 1996 Albanian dial up

BArra

i had issues in Cork today with 3G also...had similar issues last week. Hmm.

chris2008x

I must say it is unusual they haven't fixed it yet normally disruptions never go past 24hrs. Best of luck with yours BArra. Tonight I'm searching around for another provider because they seem to be doing nothing to resolve the issues.

chris2008x

Still the same heard nothing from tech support was told it was been fixed

eMobile: Tony

BArra wrote: »

i had issues in Cork today with 3G also...had similar issues last week. Hmm.

Hi BArra,

Sorry to hear you are having issues with your 3G. IS this with broadband or with the internet on your phone? Are yous till having this issue?

chris2008x wrote: »

I must say it is unusual they haven't fixed it yet normally disruptions never go past 24hrs. Best of luck with yours BArra. Tonight I'm searching around for another provider because they seem to be doing nothing to resolve the issues.

chris2008x wrote: »

Still the same heard nothing from tech support was told it was been fixed

Hi chris2008x,

My apologies that this issue is still ongoing for you. I am checking for an update from tech in regard to this and will advise once I get an update.

Tony

markie24dublin

I have the same issue today with my iPhone 4s, it shows there is 3G however, it won't connect.. if it does.. it's there for 1 minute.. then the connection is gone again

I also notice that some calls do not get through to me.. i suddenly have voicemessages, but no missed calls :S

Any updates on this issue?

Mark

eMobile: Tony

markie24dublin wrote: »

I have the same issue today with my iPhone 4s, it shows there is 3G however, it won't connect.. if it does.. it's there for 1 minute.. then the connection is gone again

I also notice that some calls do not get through to me.. i suddenly have voicemessages, but no missed calls :S

Any updates on this issue?

Mark

Hi Mark
there was an issue Friday with coverage to some of Dublin area. This should have been resolved completely by Saturday. If you continue to experience this issue please PM me your tel number and 2 or 3 examples of dropped numbers. I will have this investigated.
Tony

chris2008x

11 days later still not fixed. Despite been told by the one in the call centre Monday.
Going to comreg now and i want a refund.

chris2008x

5 disconnects/re-connects just to post that

eMobile: Tony

chris2008x wrote: »

11 days later still not fixed. Despite been told by the one in the call centre Monday.
Going to comreg now and i want a refund.

Hi chris2008x,

I have sent you a PM on the 5th in regard to this issue. Have you received this. My apologies that this issue is still ongoing for you.

Tony

chris2008x

Since i cant send pics through PM have to respond in the forum. And that's how bad 2G is in my area makes dial up look like upc so choosing 2G only is literally telling me to go back in time to 1991. Look all these silly tips the call centre is giving like reinstalling it. Did never worked. Wiping a perfectly clean sim card. Telling me it is a virus (so McAfee owned by Intel one of the biggest companies in the world is s**t and someone with no experience in this field from a call centre is right?). Telling me to call meteor.

How easy it is just to send someone out to the mast in Castle Avenue and check it. Same is happening to my sister on Meteor so it is obviously a network problem. Service past 2 weeks makes 3 broadband look perfect.

chris2008x

To add and 3 disconnects/reconnects later to post this. The signal has gone down to two bars was always full coverage.

kirving

To be fair, McAfee IS sh1t. First thing I did was uninstall it when it came bundled with a Dell I bought.

Anyway, I too have been having intermittent(sp?) issues with Meteor 3G over the past week or so. Specifically around DIT Bolton St, Dublin 1 if it's of any help. Phone shows full 3.5G signal, but won't connect.

No point throwing a wobbler Chris. It's easier to help someone who gives a clear outline of the problem.

chris2008x

Two weeks today and still not fixed they are hanging up on every call now too. **** customer care and i will never do anymore business with emobile/meteor/eircom ever again

eMobile: Tony

chris2008x wrote: »

I must say it is unusual they haven't fixed it yet normally disruptions never go past 24hrs. Best of luck with yours BArra. Tonight I'm searching around for another provider because they seem to be doing nothing to resolve the issues.

Hi chris2008x,

I will check this with our tech department and get back to you soon.

Tony

eMobile: Tony

BArra wrote: »

i had issues in Cork today with 3G also...had similar issues last week. Hmm.

Hi BArra,

Are you still experiencing this issue?

Tony

beltenebros171

I sent a query to emobile about my poxy mobile broadband service and it cutting out every night, i simply wanted to know what error 101 meant (conection reset, why?) and how to fix it and here's what they e-mailed back.

· When did the problem first start?
· The nature of the problems e.g. inability to able or receive calls, bad quality of call, call dropping during conversation, failure when sending SMS's
· What specific locations do you experience network coverage issues in, including whether you are indoors or outdoors at the time
· How many signal bars does your handset display when you have problems
· Do you experience the same problems when you put your SIM card into another eMobile handset? If you have not tried this can you please do so
· Do you experience the same problems when you put a different eMobile SIM card your handset? If you have not tried this can you please do so
·How far away from the affected area do you need to travel before coverage return
What error message do you receive when you try to make calls or send text messages?
Are there other eMobile customers in the area with the same issue?
Driving Directions down to street level.
Does the issue affect indoor and outdoor coverage?
Can you forward 3 examples of dropped calls, texts or broadband connections including dates, time and number that you made within the past 24 hours? (Please note that without these 3 examples we cannot forward your issue to the Technical department)

do i need to elucidate whats wrong with this?

eMobile: Tony

beltenebros171 wrote: »

I sent a query to emobile about my poxy mobile broadband service and it cutting out every night, i simply wanted to know what error 101 meant (conection reset, why?) and how to fix it and here's what they e-mailed back.

· When did the problem first start?
· The nature of the problems e.g. inability to able or receive calls, bad quality of call, call dropping during conversation, failure when sending SMS's
· What specific locations do you experience network coverage issues in, including whether you are indoors or outdoors at the time
· How many signal bars does your handset display when you have problems
· Do you experience the same problems when you put your SIM card into another eMobile handset? If you have not tried this can you please do so
· Do you experience the same problems when you put a different eMobile SIM card your handset? If you have not tried this can you please do so
·How far away from the affected area do you need to travel before coverage return
What error message do you receive when you try to make calls or send text messages?
Are there other eMobile customers in the area with the same issue?
Driving Directions down to street level.
Does the issue affect indoor and outdoor coverage?
Can you forward 3 examples of dropped calls, texts or broadband connections including dates, time and number that you made within the past 24 hours? (Please note that without these 3 examples we cannot forward your issue to the Technical department)

do i need to elucidate whats wrong with this?

Hi beltenebros171,

Sorry to hear you are having issues with your broadband. Could you advise how long you are having this issue and also what browser you were using when you got the above error message.

Tony

chris2008x

Still haven't fixed it

chris2008x

????????????????????????????????????????

eMobile: Tony

chris2008x wrote: »

????????????????????????????????????????

Hi Chris2008x,

I will chase for an update from our technical team in regard to this and will advise.

Apologies this issue is still ongoing for you.

Tony

shamwari

Signed up to eMobile yesterday on a 30 day SIM and data performance is quite frankly abysmal. Any idea's what's going on? Anecdotes here suggest that this issue has been going on for a few weeks now and affects eMobile and Meteor. If this isn't sorted pronto I'll be switching again very soon.....:o

chris2008x

Up until the 28th was a great network 4mb down 2mb upload

shamwari

chris2008x wrote: »

Up until the 28th was a great network 4mb down 2mb upload

Any idea why?

chris2008x

No idea but 21 days of constantly having to disconnect/reconnect and stupid excuses. You should give the 30 day notice right now and get out of the contract

shamwari

I have a 7 day cooling off period which expires next week. I'll make a call decision on it over the weekend...:)

BArra

ive noticed websites wont load, and when you go to reload they show up, periodically

happens quite a lot, presume this is the issue you guys are on about with 3G dropping and coming back?

eMobile: Tony

shamwari wrote: »

Signed up to eMobile yesterday on a 30 day SIM and data performance is quite frankly abysmal. Any idea's what's going on? Anecdotes here suggest that this issue has been going on for a few weeks now and affects eMobile and Meteor. If this isn't sorted pronto I'll be switching again very soon.....:o

Hi shamwari,

Thank You for joining the eMobile network. Sorry to hear you are having issues with your data. Could you PM your mobile number pin and location I can get this investigated for you.

Tony

chris2008x wrote: »

No idea but 21 days of constantly having to disconnect/reconnect and stupid excuses. You should give the 30 day notice right now and get out of the contract

Hi chris2008x,

I have escalated your issue again to our technical team and once I get an update I will advise. Apologies for the incovenience caused.

Tony

BArra wrote: »

ive noticed websites wont load, and when you go to reload they show up, periodically

happens quite a lot, presume this is the issue you guys are on about with 3G dropping and coming back?

Hi BArra,

How long have you been having this issue? Could you PM your mobile number pin and location I can get this investigated for you.

Tony

shamwari

PM sent

BArra

pm sent

chris2008x

22 days has got even worse

chris2008x

I want this modem unlocked because your customer service is ****. Because of your free internet on top ups offer the network cant handle it and you are losing a number of customers.

eMobile: Tony

chris2008x wrote: »

I want this modem unlocked because your customer service is ****. Because of your free internet on top ups offer the network cant handle it and you are losing a number of customers.

Hi chris2008x,

I have sent you a PM in regard to this. My apologies that this issue has been ongoing for so long for you.

Tony

chris2008x

Tried it with a brand new modem as suggested in pm. Still the same and my sister who is with meteor 3 miles away on the same mast is having the same problem as well as my neighbour. Its either contention or a network problem

chris2008x

Seems to be fixed now after 30 days. Will monitor it for the next few days speed tests etc but hopefully it is sorted now.

chris2008x

Spoke too soon ****ed up again now. After 30 days you would think they would have fixed it.

eMobile: Grainne

chris2008x wrote: »

Spoke too soon ****ed up again now. After 30 days you would think they would have fixed it.

Hi chris2008x,

Sorry to hear that the issue occurred again for you. Could you advise if the issue is the same today? We were experiencing issues with data nationwide yesterday. I have been advised that this is now resolved.

Gráinne

jake is right

How long more are we going to have this totally unacceptable "service"? During the last ten days, I have had no data for 90% of the time. The last 24 hours was OK for two hours, no more !
As regards your customer service; it just doesn't exist.......phone is never answered. Calling in to one of your shops is also a waste of time. Just told "we are having a lot of this type of problem at the moment, sorry". Is there any light at the end of the tunnel?

chris2008x

This still hasn't been put right