Rights when ordering take-away food

leposean

Not sure if this is the right section but it should stay here purely for the fact I'm sure it has happened to most.

Tonight I ordered a chinese take away at 8.25pm. It was delivered around about 8.45. Pretty good timing in my eyes.

I paid for my meal. €13.20 including delivery and a can of coke. Came in and immediately put my rice on the dish, then the meat and sauce on top. Went out to the kitchen, got a glass, open the can of coke n poured it in.

Started to eat the food, around the edges as most would, only to find it quite cold. So went in for the middle bottom, and equally as cold.

The driver had gone, maybe 4 minutes, maximum.

I called the place straight away and the woman was having none of it. Without quoting her word for work she used excuses such as well its not like when you eat in our restaurant and the food comes out in a hot dish. She also blamed the weather, yes that is right. Its particularly cold tonight so with the dish being in a container it can cool quicker.

To make matters worse I was on the phone arguing with her for a good 5 or more minutes that the food was then stone cold.

For anyone wondering how long the drive from the kitchen to my house, I'd say 3, 4 minutes max. The place in question is in Killiney Shopping Centre and I live in Ballybrack Village.

I'm not usually a moaner or complainer but this is just not acceptable. What are my rights? Should I not be entitled to a refund of some sort?

Oh and one more thing, if your ordering from here don't order beef, as cold as the food was the beef was dire, i couldnt break it up with my teeth, like eating a rubber.

brandon_flowers

In fairness it is freezing in China at the moment.

stovelid

M.i.c.r.o.w.a.v.e

Sir Digby Chicken Caesar

brandon_flowers wrote: »

In fairness it is freezing in China at the moment.

that's genuinely funny
well done

Kiera

leposean wrote: »

For anyone wondering how long the drive from the kitchen to my house, I'd say 3, 4 minutes max.

Ya lazy fecker!

Anyone

Great bunch of lads.

44leto

OP have you ever heard of the witchcraft that is a microwave.

leposean

Any chance of some actual help here Although I did like the China comment. As for Microwave I should not be expected to order food to eat and then have to reheat it 25 minutes after it was ordered

Sky King

Their human rights record is appaling too.

That's two reasons!

The King of Moo

Your food was cold about 20 minutes after it was cooked!?

Dr. King would be proud to see you stand up for your rights after such suffering.

We will overcome...

BraziliaNZ

Killiney you say? Slumming it tonight? The personal chef have a night off?

starbelgrade

Lessons in getting to the point, faster than a food delivery man to a door...

"I ordered a Chinese & when it arrived it was cold."

KKkitty

Hate when there's sum ting wong with my takeaway

Phill Ewinn

Did the driver get a tip?

44leto

leposean wrote: »

Any chance of some actual help here Although I did like the China comment. As for Microwave I should not be expected to order food to eat and then have to reheat it 25 minutes after it was ordered

13.20 if the food cost that much they have to get Securicor to deliver it so there is an extra delay.

leposean

Kiera wrote: »

Ya lazy fecker!

Ok I'm far from lazy, thats driving, its a good 20-25 minute walk. The road there is 2 straight roads with feck all lights ya bomb along in a car

westendgirlie

Tsk, you should have had pancakes.

leposean

BraziliaNZ wrote: »

Killiney you say? Slumming it tonight? The personal chef have a night off?

Ha Ha Killiney poshy rich jokes, the Chinese is in Killiney I live in Ballybrack in a modest 6 bedroom house, 4 baths, n a jaccuzzi. My ferrari was being washed thats why I couldnt drive.


Anyway, anyone know my actual rights

Leo Dowling

We do not question our new Chinese overlords. They give us cold food and we are thankful.

starbelgrade

leposean wrote: »

Anyway, anyone know my actual rights

It depends. Did you specifically state that you wanted hot food?

If not, there was no contractual agreement for them to deliver hot food.

gerryo777

leposean wrote: »

Ha Ha Killiney poshy rich jokes, the Chinese is in Killiney I live in Ballybrack in a modest 6 bedroom house, 4 baths, n a jaccuzzi. My ferrari was being washed thats why I couldnt drive.


Anyway, anyone know my actual rights

I'd normally heat the plates in the microwave for 2 mins before putting the food on them. as for rights.......you have the right to remain silent!:)

3hn2givr7mx1sc

leposean wrote: »

Anyway, anyone know my actual rights

Do you plan on taking them to the Small Claims Court or what?

TheZohanS

Always check your food to see how hot it is and if they've delivered your full order when it arrives, saves hassle like this.

Phill Ewinn

You have the right to order from a different Chinese next time.

bbam

leposean wrote: »

I should not be expected to order food to eat and then have to reheat it 25 minutes after it was ordered

Seriously..?
If you cook your dinner at home and then leave it for 25 minutes I'd bet it's cold too...
Stop moaning and stick the damn thing in the zapper and stuff it into yer gob...

A real 1st world problem :rolleyes:

desertcircus

That's what you get for not ordering from Manley. What on earth were you thinking? Now you've gone and offended George...

If you don't like Manley, though, try Amerta in Monkstown. They're excellent.

Sindri

Kill them all OP, kill them all....

leposean

TheZohan wrote: »

Always check your food to see how hot it is and if they've delivered your full order when it arrives, saves hassle like this.

Please dont take this as being smart, I really dont mean it like that but am I meant to leave the driver standing at the door while I dish up my food and take a few bites? Like I said it was a maximum of 4 minutes from him arriving till it came out of the container that is meant to keep the heat in to a certain extent , before I started eating it

boobar

leposean wrote: »

Not sure if this is the right section but it should stay here purely for the fact I'm sure it has happened to most.

Tonight I ordered a chinese take away at 8.25pm. It was delivered around about 8.45. Pretty good timing in my eyes.

I paid for my meal. €13.20 including delivery and a can of coke. Came in and immediately put my rice on the dish, then the meat and sauce on top. Went out to the kitchen, got a glass, open the can of coke n poured it in.

Started to eat the food, around the edges as most would, only to find it quite cold. So went in for the middle bottom, and equally as cold.

The driver had gone, maybe 4 minutes, maximum.

I called the place straight away and the woman was having none of it. Without quoting her word for work she used excuses such as well its not like when you eat in our restaurant and the food comes out in a hot dish. She also blamed the weather, yes that is right. Its particularly cold tonight so with the dish being in a container it can cool quicker.

To make matters worse I was on the phone arguing with her for a good 5 or more minutes that the food was then stone cold.

For anyone wondering how long the drive from the kitchen to my house, I'd say 3, 4 minutes max. The place in question is in Killiney Shopping Centre and I live in Ballybrack Village.

I'm not usually a moaner or complainer but this is just not acceptable. What are my rights? Should I not be entitled to a refund of some sort?

Oh and one more thing, if your ordering from here don't order beef, as cold as the food was the beef was dire, i couldnt break it up with my teeth, like eating a rubber.

Takeaway on a Tuesday night....NO RECESSION THERE!!!

milehip1

they fu*k you at the drive -tru op,
they fu*k you at the drive-tru,

or in this case at the take-away delivery service.

leposean

desertcircus wrote: »

That's what you get for not ordering from Manley. What on earth were you thinking? Now you've gone and offended George...

If you don't like Manley, though, try Amerta in Monkstown. They're excellent.

George is the man, I know and I feel bad for offending him but Manley can be a bit off with their sauces so wanted to try this place because when I eat in the restaurant part it is amazing

Gummy Panda

leposean wrote: »

BraziliaNZ wrote: »

Killiney you say? Slumming it tonight? The personal chef have a night off?

Ha Ha Killiney poshy rich jokes, the Chinese is in Killiney I live in Ballybrack in a modest 6 bedroom house, 4 baths, n a jaccuzzi. My ferrari was being washed thats why I couldnt drive.


Anyway, anyone know my actual rights

Return the meal via catapult?

theteal

leposean wrote: »

Please dont take this as being smart, I really dont mean it like that but am I meant to leave the driver standing at the door while I dish up my food and take a few bites? Like I said it was a maximum of 4 minutes from him arriving till it came out of the container that is meant to keep the heat in to a certain extent , before I started eating it

how's your sense of touch, op?

biko

You have no rights.
Capice?

leposean

bbam wrote: »

Seriously..?
If you cook your dinner at home and then leave it for 25 minutes I'd bet it's cold too...
Stop moaning and stick the damn thing in the zapper and stuff it into yer gob...

A real 1st world problem :rolleyes:

Yeh are you just not reading things properly or what?

I ordered at 8.25, received at 8.45, started eating before 8.50. Takes about 4 minutes to get to mine from the Chinese. So he left there at around 8.40. Served on my plate and began eating less than 10 minutes later after it had been in containers used to keep heat in for those 10 minutes. Not like I got it plopped it on a plate n left it for 25 minutes then started moaning

leposean

theteal wrote: »

how's your sense of touch, op?

I dont get it

44leto

You should get CooK to microwave it.

Call her back in. That is what I would do.

leposean

biko wrote: »

You have no rights.
Capice?

Is there not something in the sale of goods and supply of services act that would cover me enough to scare them into a refund

mikemac1

1850 715 815

Joe Duffy is the only man in Ireland who can get you satisfaction OP

Juwwi

leposean wrote: »

Anyway, anyone know my actual rights

新年快樂 新年快樂 新年快樂 新年快樂 新年快樂 新年快樂新年快樂 新年快樂 新年快樂 新年快樂 新年快樂 新年快樂
新年快樂 新年快樂 新年快樂 新年快樂 新年快樂 新年快樂.

queenie1981

Ah stop with your rights, isnt it any wonder the country is the way it is!

U were slightly inconvenienced -boo hoo!

The King of Moo

leposean wrote: »

Is there not something in the sale of goods and supply of services act that would cover me enough to scare them into a refund

I reckon with such a minor issue that you'd be expected to sort it out with the Chinese yourself, whatever the law actually says on the issue.

That is of course, if you decide against taking the shoulder-shrugging, microwaving option first.

44leto

queenie1981 wrote: »

Ah stop with your rights, isnt it any wonder the country is the way it is!

U were slightly inconvenienced -boo hoo!

Slightly inconvenienced,His food was cold and he doesn't like microwaving, I mean get your priorities right his human rights were abused.

Boards lets arrange a protest march to the Chinese embassy.

Seachmall

This is by far the most pathetic complaint I have ever seen on AH.

That is all.

leposean

robbie1977 wrote: »

新年快樂 新年快樂 新年快樂 新年快樂 新年快樂 新年快樂新年快樂 新年快樂 新年快樂 新年快樂 新年快樂 新年快樂
新年快樂 新年快樂 新年快樂 新年快樂 新年快樂 新年快樂.

Happy New Year to you 2

woodoo

Your rights are protected under Section 4.3 of the Constitution: Sub Section 5:

'A man shall have the unfettered right to a warm Chinese delivered forthwith to his door'.

leposean

Can I just be clear of one thing here just from the last few posts.

I have NO INTENTION of suing the place or something haha, I'm more just wondering am I well within my rights to a refund or credit or a new meal. Looking for cold hard facts so when I ring them back up again tomorrow when the manager is in that I can use them

mikemac1

Order an Indian take-away next time OP
Far nicer

Oh and burn down the restaurant too

TheZohanS

44leto wrote: »

Slightly inconvenienced,His food was cold and he doesn't like microwaving, I mean get your priorities right his human rights were abused.

Boards lets arrange a protest march to the Chinese embassy.

I think that's a tad too much.

OP I've done a bit of research for you, you can contact these guys and they'll help you out.

Seachmall

leposean wrote: »

Can I just be clear of one thing here just from the last few posts.

I have NO INTENTION of suing the place or something haha, I'm more just wondering am I well within my rights to a refund or credit or a new meal.

Unless the take-away specifically advertises that food will be delivered to your door hot then you have no legal recourse.

And common sense should tell you that won't always be possible.

Looking for cold hard facts so when I ring them back up again tomorrow when the manager is in that I can use them

Ugh.

telekon

This is our 9/11...:(