Tesco Mobile 3G. Post your data speeds. Tescomobile dont think there is a problem.

CricketDude

This is an answer I got from Tescomobile about their 3G speed being capped at 1.2 mbps. Thats fair enough, but I havent even got a quarter of that speed in about 3 months.

Tesco Mobile: Paul wrote: »

Hi there

This has been consistent with all updates I have given in this space.
We are currently capped at 1.2mbps download speeds. This cap will be removed in mid summer where we will get full O2 available speeds

General performance and speeds are dependent on where you are and how busy O2 site you are attached to is.

regards
Paul

I get speed of less that 300kbps down and 200kbps up consistantly, wherever I am when I do the speedtests. I used to get about 700, but its a long long time since I got that speed.

For instance, just did a speedtest now in Drumcondra.
254kbps Down, 212 kbps up. Thats very bad. Not even near the capped speed of 1.2mbps. Even if I got 1mbps I would be happy, but what I do get is pathetic. I thought it might be my phone, but I just got a new iphone the other day. I got a mate to do one with his meteor PAYG and he gets 3500 kbps down just now.

I know 3 other people on tescomobile and they get crap speeds similar to the ones I get too.

Can people on tescomobile do a speedtest with a free speedtest app on their phones and post the results here, just to convince tescomobile that there is a serious problem with their data speeds.

Tesco Mobile: Paul

Hi there

Re "Tescomobile dont think there is a problem"

What I actually said was the speeds are location dependent due to how mobile networks work. I didnt make any statement about acknowledging a problem one way or the other as I don't have enough information to go on. I am here to help so if there is a problem that I can assist with I will work to resolve.

I just did my speedtest on and iPhone 4 (speedtest app) in Dun Laoghaire and got 763 kbps down and 145 kbps up.



regards
Paul

CricketDude

Tesco Mobile: Paul wrote: »

Hi there

Re "Tescomobile dont think there is a problem"

What I actually said was the speeds are location dependent due to how mobile networks work. I didnt make any statement about acknowledging a problem one way or the other as I don't have enough information to go on. I am here to help so if there is a problem that I can assist with I will work to resolve.

I just did my speedtest on and iPhone 4 (speedtest app) in Dun Laoghaire and got 763 kbps down and 145 kbps up.



regards
Paul

Even that speed you are getting is pretty crap dont you think. No other network has speeds as low as even your speed that you posted. Thats a problem, even if you dont think thats a bad speed, im sure everyone else does. If you think thats an acceptable speed, i'd hate to see what you consider a bad one.

I just want to see what speeds everyone else on tescomobile is getting. Are they even getting close to the 1.2meg speed that its capped at.

Tesco Mobile: Paul

CricketDude wrote: »

Even that speed you are getting is pretty crap dont you think. No other network has speeds as low as even your speed that you posted. Thats a problem, even if you dont think thats a bad speed, im sure everyone else does. If you think thats an acceptable speed, i'd hate to see what you consider a bad one.

I just want to see what speeds everyone else on tescomobile is getting. Are they even getting close to the 1.2meg speed that its capped at.

Hi there

Its in line with all information provided to date regarding the cap and will improve significantly when the cap removes. We are not and have not been promising more than this.

We want the best speeds possible for customers and that is why there is a major project underway to remove this cap in mid summer.

That said the feeddack from most of our customers is that our data service is very usable on handsets. When you get to high end video streaming it may not be so quick with more buffering involved but for browsing and audio it should be fine.

regards
Paul

CricketDude

Tesco Mobile: Paul wrote: »

Hi there

Its in line with all information provided to date regarding the cap and will improve significantly when the cap removes. We are not and have not been promising more than this.

We want the best speeds possible for customers and that is why there is a major project underway to remove this cap in mid summer.

That said the feeddack from most of our customers is that our data service is very usable on handsets. When you get to high end video streaming it may not be so quick with more buffering involved but for browsing and audio it should be fine.

regards
Paul

My speeds are not in line with the cap. They are so far from the cap that the cap has no bearing in them whatsoever, aside from being a notional figure that will never ever even be approached.
Im glad you have the best interests of your customers at heart. Then you will be interested to see results of your customers speed tests posted here also.

Vahevala

Gosh looking at that speed, that is dire...:eek:

Glad I am with 3, I usually get around 2MB -3MB at least... Did a speedtest with 3 and got 3.5mb

Tesco Mobile: Paul

CricketDude wrote: »

My speeds are not in line with the cap. They are so far from the cap that the cap has no bearing in them whatsoever, aside from being a notional figure that will never ever even be approached.
Im glad you have the best interests of your customers at heart. Then you will be interested to see results of your customers speed tests posted here also.

Hi there

I have no issue whatsoever with people posting their speeds in this thread. If there is an issue outside the cap to resolve I will take it on.

Can I ask that (if possible) you rerun your speedtest at a low contention time like very late at night or very early in the am to see if your results vary for the location you are in. If the speeds are higher then it is linked to local factors on the O2 site.

I am not saying that this would make your experience any better but it helps isolate the reason (which we can then discuss with O2 or our technical team)

regards
Paul

lil5

Just did a couple of speedtests in office building located in D4 and get 600-700 kbps down and 300-500kbps up.

I was aware of the Tescomobile cap before I ported over, I'm happy with the speed I get and I don't think there's a general problem with the Tescomobile (O2) network.

I wouldn't expect 1.2mbps in the speedtest same as I wouldn't expect any speedtest being close to any advertised line speed from other companies (e.g. Eircom).


To be fair to Paul the only info ever mentioned was that Tescomobile were looking into removing the cap some time in 2012.

CricketDude

Tesco Mobile: Paul wrote: »

Hi there

I have no issue whatsoever with people posting their speeds in this thread. If there is an issue outside the cap to resolve I will take it on.

Can I ask that (if possible) you rerun your speedtest at a low contention time like very late at night or very early in the am to see if your results vary for the location you are in. If the speeds are higher then it is linked to local factors on the O2 site.

I am not saying that this would make your experience any better but it helps isolate the reason (which we can then discuss with O2 or our technical team)

regards
Paul

I run the speedtests at various locations and at various times.
I have been on to your support and they just say the same things as you tbh. Contention, location, time, etc. All mean nothing as I vary the tests and still they are rubbish.
They are always crap. I am interested to now see what speedtest results other tescomobile data customers get too.

Even your own speed that you posted isnt great, though much better than the speeds I get.

Stavro Mueller

Sponge Bob

Ordinary O2 customers get crap speeds too. Try late at night some time. I'd get very suspicious if nobody got near 1.2mbits at 2am though.

Kensington

Do you know anyone on O2 who could also run a speedtest?

I never got more than 1.2Mbps when I was with Tesco (as expected), but then I never got above 1.2Mbps when I was with O2 either

If there is congestion on the O2 network then you're going to experience it just as much on Tesco Mobile also.

CricketDude

Kensington wrote: »

Do you know anyone on O2 who could also run a speedtest?

I never got more than 1.2Mbps when I was with Tesco (as expected), but then I never got above 1.2Mbps when I was with O2 either

If there is congestion on the O2 network then you're going to experience it just as much on Tesco Mobile also.

Yes. Work phone is O2.
Just ran a speedtest now (in Cabinteely) from and its 3808kbps down and 344kbps up.
Straight after I ran it with the Tescomobile phone and its 288kbps down 161 up.

So I swapped the sims and ran again.
O2 sim is 3650kbps down and 258kbps up
Tesco mobile is 256 kbps down and 140kbps up.

I didnt run the speedtests at the same time. There was a break of about a minute between them.
I could keep doing it all night, as I have done before, and I would still get crap tesco speeds.

Ive tested this late at night before. Tesco is never good.
For anyone with tescomobile, what speeds are you getting usually. Make sure you test it.

emo72

down 14893kbps
up 2013kbps

dunno if thats good bad or indifferent. roll on summer and get rid of the cap. at least tesco is progressively improving.

CricketDude

emo72 wrote: »

down 14893kbps
up 2013kbps

dunno if thats good bad or indifferent. roll on summer and get rid of the cap. at least tesco is progressively improving.

Obviously no cap on your tesco mobile data then.
What do I have to do to get this?

emo72

nothing. i just posted some feedback like you asked. hope you get it sorted. have to say sometimes its noticeably slow. most of the times its fine.

GIMP

Did 3 speed tests just now 22.15pm, got 0.66,0.73 and 0.65mbps, not too bad but speeds can be lousy at times in Dublin 3.

jay93

mine hasnt gone above 0.50Mb/s with Tesco in ages i used to get the full 1.2Mb/s not anymore it's the same where ever i go!

Also i never get uploads more than 0.10Mb/s

done a test with Meteor there shows the differance in service pings with Tesco are really high too mostly over 200ms!:mad:

GIMP

I got a ping of 1340ms which is really high for any network. And the highest download I have ever gotten is 0.73mbps but normally averages around 0.30 to 0.50, which is well below the speeds I used to get on 3.

emo72

was really slow this evening between 5 and 6. pages taking an eternity to load and sometimes not loading at all.

redman

Interesting thread ... I am in Dun Laoghaire and on O2 getting 4.57Mbps down,2.85 up and 148ms ping at mo

GIMP

Excellent speeds

Tesco Mobile: Paul

Hi All

We are seeing higher speeds since yesterday. There was an upgrade of one of our platforms on Monday night that may have had a positive side effect. Its not the ultimate planned upgrade removing the cap but rather a first step on our upgrade program.

Following up with the technical team today on this.

What I am getting in Dun Laoghaire this morning.



regards
Paul

fAzI

Tesco Mobile: Paul wrote: »

Hi All

We are seeing higher speeds since yesterday. There was an upgrade of one of our platforms on Monday night that may have had a positive side effect. Its not the ultimate planned upgrade removing the cap but rather a first step on our upgrade program.

Following up with the technical team today on this.

What I am getting in Dun Laoghaire this morning.



regards
Paul

All those speeds are outside?
What about inside in the buildings?
Will you check speed in Gort.

CricketDude

Still the same speeds for me. Havent got more that 360 kbps down in various locations all day.

ofcork

Was thinking of changing to tesco but those speeds are slow,in cork on vodafone getting 4.9Mbps down 2.6 up and 58ms ping.

long_b

emo72 wrote: »

down 14893kbps
up 2013kbps

dunno if thats good bad or indifferent. roll on summer and get rid of the cap. at least tesco is progressively improving.

That's 14Mbps down - I find that hard to believe
Any chance you could try again ?

CricketDude

Lower than ever today. less than 100kbps all day in Drumcondra.

GIMP

Speeds today very slow and impossible to use at times in Dublin 13, 5 and 3. I have an o2 sim for same phone getting 2.5mb all day vs Tesco 0.1mb. Clearly there is something wrong with the Tesco set up.

Paul do o2 prioritize their own data over Tesco, as I'm not the only person on this thread noticing this.

jay93

im with the network 48 on the o2 network im getting 1.18Mb/s download 0.13Mb/s on upload ping was 184ms Tescos network cant even get above 0.50Mb/s something wrong there.

They both use liffeytelecom for providing data service o2 also own liffeytelecom so its possible for them to prioritise data speeds for 02 and now 48 while slowing down tesco .

CricketDude

<100k again today in dublin city center.
cant take much more of this

GIMP

Speeds tonight absolutely unusable even at 11.30pm getting 0.1mb, this is ridiculous, I like Tesco network but Paul this needs addressing!!!

GIMP

Speed at 2.23am 0.3mb, same location, same phone, o2 sim getting constant 2.5mb...........??

Tesco Mobile: Paul

Checking if there is anything local to North Dublin but there shouldnt be.

Gyalist

I'm in Rathgar and just ran three speed tests that average out at 1.21Mbps download, 0.68Mpbs upload, and 106ms ping.

Tesco Mobile: Paul

Gyalist wrote: »

I'm in Rathgar and just ran three speed tests that average out at 1.21Mbps download, 0.68Mpbs upload, and 106ms ping.

Thanks, yes that is the experience we are seeing generally but the guys are reporting very low figures in Dublin north city.

regards
Paul

CricketDude

Awful speeds all day again today.
I did speed tests in Shankill and Rathmines. None of them above 200k.

GIMP

Dublin 3 @ 23.25pm down 0.2mb won't even register upload and ping of 1364. Pages constantly timing out.

Tesco Mobile: Paul

CricketDude wrote: »

Awful speeds all day again today.
I did speed tests in Shankill and Rathmines. None of them above 200k.

Hi Cricketdude

Can you PM me your
- mobile no
- phone brand and model

thanks
Paul

Tesco Mobile: Paul

GIMP wrote: »

Dublin 3 @ 23.25pm down 0.2mb won't even register upload and ping of 1364. Pages constantly timing out.

Hi GIMP

Can you PM me your
- mobile no
- phone brand and model

thanks
Paul

GIMP

Sent pm, speeds tonight at 22.01pm 0.1mb again, pages timing out constantly.

CricketDude

Tesco Mobile: Paul wrote: »

Hi Cricketdude

Can you PM me your
- mobile no
- phone brand and model

thanks
Paul

Dont worry about it.
Myself and my wife changed to meteor today.
Couldnt take the high pingd and slow internet with tescomobile anymore.
FYI.
Iphone 4S and Iphone 4.
We both got terrible speeds with tescomobile.
Even when i had the HTC desire i got terrible speeds with tescomobile.

Tesco Mobile: Paul

CricketDude wrote: »

Dont worry about it.
Myself and my wife changed to meteor today.
Couldnt take the high pingd and slow internet with tescomobile anymore.
FYI.
Iphone 4S and Iphone 4.
We both got terrible speeds with tescomobile.
Even when i had the HTC desire i got terrible speeds with tescomobile.

Ok, will continue to look at it anyway

Regards
Paul

Kaner2004

I havent been getting any higher than 250 up or down on tescomobile. And thats on a good day. Speedtests done all around Dublin, Wicklow and Kildare at all times of day.
Neither has anyone I know on tescomobile.
Tescomobile were supposed to be putting in a fix for the terrible data speeds yesterday, but no change. Its still as bad as ever.

It is the same story with everyone I know on tescomobile. Terrible data speeds and all of us are coming to the point of deciding that tescomobile is unusable for data and we will just have to change provider.

It seems to be a very bad data service that they offer and even though they admit they are having problems in another thread, every time they say its fixed, there is no change at all. Not much use for smartphone users tbh.

Can we have a date once and for all when this will be fixed instead of just empty promises?

Tesco Mobile: Paul

Kaner2004 wrote: »

I havent been getting any higher than 250 up or down on tescomobile. And thats on a good day. Speedtests done all around Dublin, Wicklow and Kildare at all times of day.
Neither has anyone I know on tescomobile.
Tescomobile were supposed to be putting in a fix for the terrible data speeds yesterday, but no change. Its still as bad as ever.

It is the same story with everyone I know on tescomobile. Terrible data speeds and all of us are coming to the point of deciding that tescomobile is unusable for data and we will just have to change provider.

It seems to be a very bad data service that they offer and even though they admit they are having problems in another thread, every time they say its fixed, there is no change at all. Not much use for smartphone users tbh.

Can we have a date once and for all when this will be fixed instead of just empty promises?

There is a planned change next week to resolve.

regards
Paul

GIMP

I would tend to agree with this, they are very poor for data. Paul simple question why are we not allowed full o2 network speeds at this stage???

Tesco Mobile: Paul

GIMP wrote: »

I would tend to agree with this, they are very poor for data. Paul simple question why are we not allowed full o2 network speeds at this stage???

Full HSPA network speeds involves upgrades to the systems that Tesco Mobile are hosted on. This is scheduled for later this year.

The current issue is a bottleneck in our bandwidth that we are working to have removed.

It is taking longer than I would like but it will be sorted soon.

We had been seeing good steady speeds of > 1mbps down for much of this year until this bottleneck developed.

regards
Paul

Kaner2004

Tesco Mobile: Paul wrote: »

There is a planned change next week to resolve.

regards
Paul

But you've been saying that the change yesterday was going to resolve the data speeds problem. You even posted up that it was done, until people got back and said that there was no change. Is next weeks change going to resolve it really, or are you going to post again next week that there will be another change the following week.

Tesco Mobile: Paul

Kaner2004 wrote: »

But you've been saying that the change yesterday was going to resolve the data speeds problem. You even posted up that it was done, until people got back and said that there was no change. Is next weeks change going to resolve it really, or are you going to post again next week that there will be another change the following week.

Its not as simple as it might seem. There were 2 steps to the change. The first was expected to alleviate some of the problem. We weren't sure until it was performed what the full impact would be. The second change is a more significant change which should resolve it. Note all I am speaking about is the current bottleneck that can be seen in peak hours. Once this is resolved speeds should return to a more consistent level as seen before (depending on site factors).

I am not trying to mislead anyone. I think you will find we at Tesco Mobile are more open and direct than most when informing you of the actual status of queries.

regards
Paul

Kaner2004

Tesco Mobile: Paul wrote: »

Its not as simple as it might seem. There were 2 steps to the change. The first was expected to alleviate some of the problem. We weren't sure until it was performed what the full impact would be. The second change is a more significant change which should resolve it. Note all I am speaking about is the current bottleneck that can be seen in peak hours. Once this is resolved speeds should return to a more consistent level as seen before (depending on site factors).

I am not trying to mislead anyone. I think you will find we at Tesco Mobile are more open and direct than most when informing you of the actual status of queries.

regards
Paul

I have only once seen a speed of greater than 250. All my friends on tescomobile havent seen higher than that either. If there ever was a consistent level, it was 250 up and down. Not good enough for a smartphone.

Tesco Mobile: Paul

Kaner2004 wrote: »

I have only once seen a speed of greater than 250. All my friends on tescomobile havent seen higher than that either. If there ever was a consistent level, it was 250 up and down. Not good enough for a smartphone.

Not sure how long you have been on the network but 2mbps is the theoretical cap and real download speeds above 1mbps are common (when we are not in the current bottleneck situation). Others have reported same. This is not just me telling you this

regards
Paul