Ripplecom now charging per mb

corblimey

Got a letter in the post from Ripplecom this evening telling me that I now have a 30GB limit (on upload+download) per month and they'll charge me an extra euro per gig I go over that. Judging on the figure they quoted me as using last month (a normal month by most standards), it's going to more than double my monthly cost. Never mind that I've had no wifi for about 2 weeks and their tech support appears to be staffed by (expletive deleted), this is the final straw, I'm done with them. Just thought I'd let other people know, the new charges come into effect Mar 1.

Sponge Bob

Beginning of the end for them if they start that crack.

-=al=-

reducing limits in this day and age is ridiculous, any and every company should be looking to expand these bloomin ridiculous data limits

pretty ridiculous that, I'd be quite angry too

dub45

Surely such a significant change in terms and conditions would entitle a customer to a minimum of 28 days notice?

KoolKid

A 30 gig limit is crazy in this day and age.
What speed are you on?
I'd be shopping around & telling them to stick their miserable allowance.

Sponge Bob

You may quit the contract if you are in contract. They simply cannot hold you to it because they change the T&Cs themselves mid contract. (thems Comreg Rules) . You may do so within 30 days of being notified of the change in T&Cs.

marno21

Is this on the 8Mbit package?

If so, that is an absolute disgrace. Considering with that speed (although with them you're unlikely to hit/maintain that speed :P), you can break the cap in 7/8 hours, it's a bigger disgrace.

If they implemented a reasonable limit like 100Gb, I wouldn't mind, but this company is seriously going backwards if they go ahead with this. With 2 computers, iPods/gaming consoles and an Internet Radio in this house, I can see this limit being broken within the first two weeks of the month.

uncle_sam_ie

KoolKid wrote: »

A 30 gig limit is crazy in this day and age.
What speed are you on?
I'd be shopping around & telling them to stick their miserable allowance.

That's the problem in this country. Ripplecom might be the only choice he has. I'm lucky I have DSL but, I know people a mile down the road who don't. So, Ripplecom is it for them.

-=al=-

Fcking ridiculous! Sure I can only get 3g internet living in Dublin at most a 30>60gb cap

**** has to change and fast I says!

DIF

I haven't got my letter from Ripplecom about these changes yet but my neighbours got their letter on Friday. I'm always watching stuff online... so I'm screwed. I've been looking at other internet providers but there seems to be a trend of all the internet companies charging by usage now. Didn't we just get away from charging by usage 10 years ago? They can't make the internet any faster...so charge more for usage! It's backward this country is going! We're been encouraged to use the internet more... join Netflix, watch Youtube, use Facebook, watch Sky online, play games online, pay bills online blah blah blah... now the internet providers seize the opportunity to fleece the Irish by turning by the clock and charging us by usage... last person in Ireland turn off the light!:mad::mad::mad::mad:

nagel

if you are like me you wont break the download cap i am supposed to be on a 3 meg package (old lastmile) and most evenings speeds range from .06 to .4 mb and pings around 200ms as already said support useless
no reply to emails alas no choice and to get comreg interested you have to jumps through hoops and i thought lastmile were a shower of chancers (bring them back)

marno21

The problem I have isn't the cap itself, but the low volume of the cap and the very late introduction of it.

Myself (and I assume most others), have become accustomed to having a large amount of bandwidth available. Earlier I tried calculating my usage and found the following.

2 computers (1 metered, which averages 60Gb a month)
1 internet radio which is on most of the day

Those would be the main users and there's a number of other small devices.

In 2007/2008, on a 1/2Mbit package, 30Gb would be a lot, and would be a cap that would cripple only the heaviest of downloaders.

In 2012, on a 8Mbit package, 30Gb would cripple the majority of users. Even browsing and watching videos/downloading stuff/gaming/updating nowadays uses a lot of data, and especially with the introduction of services such as Netflix.

Being honest, I find it hard that I will keep within this ridiculous cap every month. 40 euro is enough to pay for the connection, plus 30Gb of bandwidth is nothing. If they implement this, I will be on the first train off their network as soon as a new ISP becomes available. I had planned upon staying with them (due to decent limits, upload speed and stability), but this is one of those decisions that leads to company failures.

PS, I still haven't received any letters, so some full on horsing for a few days

Bald? er, dash!

I received my letter today, and although it is dated 08-02-2012, the envelope is postmarked 20-02-2012, sneaky?.

They are defining usage as download and upload, aren't these usually quoted as download limits only? Like the OP, based on last month, this will double my costs. They are looking for an extra €0.01 per 10MB.

They have not given any indication that there is a utility to either download or online to monitor usage like any other broadband provider I am aware of has.

I have stuck with these guys for a long time despite relatively poor value for money, poor customer service, poor speeds and often being left without any service at all,and in the main this is because of the unlimited data that I sign up for when I joined Ice Communications 7 years ago. I think it is time to find a cheaper alternative.

p.oconnor

We received a letter today and from a quick read there was no mention of any charge per mb, we are on the 8MB phone and broadband offer, 49.99 a month.

Might this charge just apply to lower down packages?

mossie

p.oconnor wrote: »

We received a letter today and from a quick read there was no mention of any charge per mb, we are on the 8MB phone and broadband offer, 49.99 a month.

Might this charge just apply to lower down packages?

I got mine too. 70gb limit on 8meg package, 1 cent per 10 MB over the 70gb limit.

p.oconnor

mossie wrote: »

I got mine too. 70gb limit on 8meg package, 1 cent per 10 MB over the 70gb limit.

Do you have the phone service aswell, read through it again no mention of any charge

kopite davo

its a joke, eircom is the same price for its 3 mg package and download limit. great competition. i think a move to eircom/vodafone may be coming. dont mind paying 30€ for the month but the 30gb limit is a joke !!!

morgana

They are raising the price for the 8/1 package to 44.99 and the monthly allowance to 70 gig.
I have no problems with the price increase as that price has been in place for as many years as I have been with them (5+) but the cap is annoying.
My options are limited or non-existent actually (although our exchange is enabled, whether or not I can get Eircom's broadband is a big questionmark (haven't had a landline for years and they won't guarantee you can get bb).
Granted, I am unlikely to exceed the allowance, but that could change easily with some huge game updates / downloads along the line or use of streaming services like Netfix.
Introducing the limit seems pointless, if, as they claim, it won't affect 90 % of their customer base (this is referring to 8/1 package) - then why bother and go back to the old OMG did I use too much this month mentality.
Pretty cheesed off but no option but to grin and bear it.

morgana

Just to add, I mailed them re usage monitor and exceeding the cap:

"Thank you for your email. From the 1st March you will be able to view your usage during the month and it will also show your usage limit so if you logon to your customer page [....]
and you will receive notification when you are coming close to your limits."

In fairness, I had a reply within minutes of sending the mail. He also provided me with credentials to log into the website to check usage. Its actually already up and you can see your current usage.

nancyandfrank

I have a 30 gig limit, old last mile package and I'm easily restricted 15 days out of every month. I called them this morning regarding this and I was very kindly told to stop using it for a few days, that's when I very kindly told them back that I need a service the fit's my lifestyle, and not fit my lifestyle around their service. In one ear and out the other.

I just don't get it, most businesses fight to keep customers in this day and age but this crowd just couldn't care less. They know there's no other option for some of their customers and their attitude and lack of customer service skills really reflect this. I'm only with them out of necessity, but the second another broadband company serves my area I'll be gone in a heartbeat. Horrible company and if you have a chioce I would highly recommend giving your business to someone who appreciates it.

CiDeRmAn

I'm screwed, this is the only option for me for broadband and I can't live inside a 70Gb ceiling, I worked out that my last months usage, 116.73Gb would, in March, cost me €92!
What the frak!
Not sure where this is going to leave streaming movies, downloading TV, downloading games etc.
Sending a strongly worded email but from previous posts I guess they don't give a toss.
Arse!

pauldaly1888

p.oconnor wrote: »

mossie wrote: »

I got mine too. 70gb limit on 8meg package, 1 cent per 10 MB over the 70gb limit.

Do you have the phone service aswell, read through it again no mention of any charge

Anyone who receives this letter has the right to leave their contract immediately as the terms are being changed and you are not being given 30 days notice. They are also obliged to notify you that you may leave your contract as they have changed the terms.i told them I was leaving and they cut me off even though I've paid until the end if the month.anyway they won't be around much longer.hope the door doesnt hit them on the way out

denballs

amazeing.....these people are competing with upc.....so what do they do...UPC brings out 500gb limit......they drop there limit below a 10th of upc and charge for it....lol.....:D

KoolKid

More of a case that they can't compete, so insted screw the ones who can't get service from their better compeditors.

Brian

Well they aren't really competing. They are the only option for a lot of people. It's just exploitative practice.

denballs

they are NOT the only option

denballs

just as an example........if your living in the most rural parts of the country you can still get satellite internet

http://www.broadbandanywhere.ie/
or
http://www.digiweb.ie/home/broadband/

-=al=-

WHoah at the broadbandanywhere website! ahh the thing with the digiweb's satellite is that it's €40.60 a month for a 4GB data limit, high pings and €249 installation! :eek:

If you can't a fixed line service... upc/eircom etc... next best option is fixed wireless. then 3g and then satellite

KoolKid

Same as here
http://www.onwave.ie/packages/broadband
Crazy, . You would be better off with a GSM dongle at €10 a month.

denballs

Seriously guys.......just move to dublin :rolleyes:

-=al=-

The 4GB a month data limit actually makes me lol + that broadbandanywhere.ie has a phone number as long as a dole que and advertises it's services in kbps

I'm in Dublin, have a phoneline that can handle a max of 1Mb, can't get any sort of fixed wireless ISP (or incl wimax) and there is no UPC... So, stuck with 3g! :cool: Good stuff Ireland

denballs

-=al=- wrote: »

The 4GB a month data limit actually makes me lol + that broadbandanywhere.ie has a phone number as long as a dole que and advertises it's services in kbps

I'm in Dublin, have a phoneline that can handle a max of 1Mb, can't get any sort of fixed wireless ISP (or incl wimax) and there is no UPC... So, stuck with 3g! :cool: Good stuff Ireland

ah ...come now....your not really in dublin are you.....whats your postcode?

-=al=-

Dublin 22 just down from Lucan/Adamstown... I'm tellin' ya tried 'em all! used to be on Irishbroadband's breeze but they turned it off to make the system all wimaxy and left us with no alternative

So since then tried all companies but had to be on the 3g shizzle ...that's what got me posting over here in this broadband secton, mostly angry annoyed posts of the state of the internet system here... Sure I had my first website in 2002 ffs!

denballs

-=al=- wrote: »

Dublin 22 just down from Lucan/Adamstown... I'm tellin' ya tried 'em all! used to be on Irishbroadband's breeze but they turned it off to make the system all wimaxy and left us with no alternative

So since then tried all companies but had to be on the 3g shizzle ...that's what got me posting over here in this broadband secton, mostly angry annoyed posts of the state of the internet system here... Sure I had my first website in 2002 ffs!

I,d move........but your right its a joke.......i personally have had no problems (dublin 9}

remember i had a 10mb black box i could bring anywhere...didnt even pay for it lol....someone broke it though :{........

then had the 3 usb crraongle......

then got 25mb upc.....

gonna switch to 100mb upc so i can 1 shot down the french on GOW3

-=al=-

Yeah most people I know here have no problems if any, just a bit unlucky. I Rang 3 today funny enough to alert them of my contract termination next month, so 12 month contract is up, onto meteor which seems to get 4Mb down and 2-4Mb up with a ping under 70ms... Shud be acceptable but I won't be shooting any french with 1 shot

denballs

-=al=- wrote: »

Yeah most people I know here have no problems if any, just a bit unlucky. I Rang 3 today funny enough to alert them of my contract termination next month, so 12 month contract is up, onto meteor which seems to get 4Mb down and 2-4Mb up with a ping under 70ms... Shud be acceptable but I won't be shooting any french with 1 shot

well on wireless 25mb upc only catches 15 download and 2.5 up.........25-40 ping to ireland/uk..........about 180 to west coast USA

denballs

like look at this BS just now



im on 25mb...........nothing else is connected to the network only boards and the speedtest website was open

mossie

denballs wrote: »

they are NOT the only option

They are the only realistic option for many people. Where I live I can get eircom etc but only at 1 meg and usually much less. For decent speed ripplecom are the only option.

denballs wrote: »

amazeing.....these people are competing with upc.....so what do they do...UPC brings out 500gb limit......they drop there limit below a 10th of upc and charge for it....lol.....:D

Not really competing. Most of ripplecoms customers would have no possibility of getting UPC.

denballs

mossie wrote: »

They are the only realistic option for many people. Where I live I can get eircom etc but only at 1 meg and usually much less. For decent speed ripplecom are the only option.



Not really competing. Most of ripplecoms customers would have no possibility of getting UPC.

the option to move out of your medieval town is also there

mossie

denballs wrote: »

the option to move out of your medieval town is also there

Really?

denballs

denballs wrote: »

the option to move out of your medieval town is also there

But then ye olde wench will put back on the chastity belt and remove thine dickus.

Brian

denballs wrote: »

like look at this BS just now



im on 25mb...........nothing else is connected to the network only boards and the speedtest website was open

Are you using wifi?

Creamy Goodness

mossie wrote: »

Really?

yup screw your mortgage and your ties to work and just move to dublin for an internet connection.

better yet move in with denballs and his mother and piggy back on his :pac:

Wanders_fan

So glad i signed up a month ago before all the limits went up. I'm expecting an attempted screwing any time now.

Wanders_fan

morgana wrote: »

Just to add, I mailed them re usage monitor and exceeding the cap:

"Thank you for your email. From the 1st March you will be able to view your usage during the month and it will also show your usage limit so if you logon to your customer page [....]
and you will receive notification when you are coming close to your limits."

In fairness, I had a reply within minutes of sending the mail. He also provided me with credentials to log into the website to check usage. Its actually already up and you can see your current usage.

Where is this sight to check your useage.

Bald? er, dash!

Just had a courtesy call from these cretins to confirm I had received the letter about the changes - as a previous poster has said, they are not your typical business which is looking to hold onto customers. When I said the unilateral change to the contract was giving me reason to consider another provider she offered to send an email to accounts to close my account - what happened to customer service! Fact is I done really have any other option but to stay with these cnuts...

RangeR

denballs wrote: »

well on wireless 25mb upc only catches 15 download and 2.5 up.........25-40 ping to ireland/uk..........about 180 to west coast USA

denballs wrote: »

like look at this BS just now



im on 25mb...........nothing else is connected to the network only boards and the speedtest website was open

Baza210 wrote: »

Are you using wifi?

He is. Not sure why he's moaning.

Frank Spencer

Is this business users or residential? I logged into my account and my monthly allowance is down as unlimited.

Wanders_fan

Wanders_fan wrote: »

Ripplecom is the ISP and i'm in west Clare any ideas how to sort this. It dropped from 3 Download roughlyon Wed/Thurs. Could it be throttling?

I'm a residential customer ment to be getting 8MB/1MB

RangeR

Wanders_fan wrote: »

I'm a residential customer ment to be getting 8MB/1MB

Wired or Wireless?

pauldaly1888

RangeR wrote: »

Wanders_fan wrote: »

I'm a residential customer ment to be getting 8MB/1MB

Wired or Wireless?

I left this shower and got UPC 20mb installed at the weekend.getting down speeds of 19mb and up of 1.6. I'd advise everybody who can to get rid of ripplecom. Even a mobile dongle has better speeds than it.oh by the way UPC is cheaper.hard to believe eh