Samsung smart tv Netflix app?

drunkymonkey

Has anyone else that has a Samsung smart tv been having problems getting the supposed Netflix app that's out for it today? I went on the Netflix site after signing up and clicked the link there for the Samsung app but it brings you straight to their homepage.
I also looked at samsungs smart tv app list and it's no where to be seen!

Hopefully it's still early days and the app will come soon but was wondering if anyone else has had problems?

Bagsecg

Same problem for me drunky. I used the search function in the smart hub and a netflix app showed up as being in the samsung apps store for free. When i went to click on it, it just comes up as connecting but nothing further. As you say hopefully it's just that its early days.

drunkymonkey

Bagsecg wrote: »

Same problem for me drunky. I used the search function in the smart hub and a netflix app showed up as being in the samsung apps store for free. When i went to click on it, it just comes up as connecting but nothing further. As you say hopefully it's just that its early days.

Exactly the same happened for me!

Hold tight i'd say!

Belfunk

drunkymonkey wrote: »

Exactly the same happened for me!

Hold tight i'd say!

Software update today with the app

drunkymonkey

Belfunk wrote: »

Software update today with the app

I had a look it didnt have any software update and looked for the app but still no sign of it!

Is there any menu i can go to to check for updates?

Belfunk

drunkymonkey wrote: »

I had a look it didnt have any software update and looked for the app but still no sign of it!

Is there any menu i can go to to check for updates?

I've a series 7. When i launched the smart hub app it automatically installed netflix however after it installed i was prompted to update the firmware on the tv for the app to work correctly.

I've a problem with upc at the moment and netflix.ie so i can't login and see how well it works.

Good luck!

The tax man

Software update option is found under "support" after pressing the Menu button.
I downloaded the update from the Samsung site last night and installed it via a USB stick. I was on version 001015 now I'm on 001021. TV itself couldn't do it via the internet connection for some reason. Netflix app then appeared as an option to download.

drunkymonkey

I went to check for updates in the support menu there was an update there and it downloaded and installed it, restarted and said it completed and there were no more updates available.

Checked it but its the exact same no Netflix!! I dont know whats going on.

I have a Samsung 46'' 6530 by the way.

drunkymonkey

Do you think i need the 7 series Samsung to get Netflix?

The tax man

drunkymonkey wrote: »

Do you think i need the 7 series Samsung to get Netflix?

Can only say that my 7 series and a friends 8 series can get it,not sure about the 6 though.

Bagsecg

drunkymonkey wrote: »

I went to check for updates in the support menu there was an update there and it downloaded and installed it, restarted and said it completed and there were no more updates available.

Checked it but its the exact same no Netflix!! I dont know whats going on.

I have a Samsung 46'' 6530 by the way.

I've the same tv as you and would appear to have the exact same problems.updated the software no issues but still no sign of Netflix.bit frustrating at this stage.Might be a 6 series thing but I would have thought there wouldn't be any problem given wifi integration

drunkymonkey

Bagsecg wrote: »

I've the same tv as you and would appear to have the exact same problems.updated the software no issues but still no sign of Netflix.bit frustrating at this stage.Might be a 6 series thing but I would have thought there wouldn't be any problem given wifi integration

Exactly yeah! I guess we'll just have to wait and see but i can play it through my xbox anyway but it would be nice to have it straight through the tv. Good Luck!

Ste.phen

I have version 001019 (on a 5 series) and it isn't there, if i manually update to 001021 will the netflix app be available?
I've been reluctant to try netflix without the having the on-TV experience available

witchity2

I have the 46 inch 7000. I have downloaded and installed the netflix app. When i open it, its says to do the software update - which I've already done.

Has anyone actually been able to run it yet from the tv???

I've also gone online on the tv to netflix site. I got an option there to stream to tv but states i need an activation code.

Anyone heard of this code or know how to get one?

JustACitizen

I also have the 46 inch 7000 series. I had no problem downloading the app yesterday (in the process it prompted me to do the general update as mentioned above - which I did with no problem).

I watched a film last night on it - it works very well. The playback controls are a bit crappy but the library is a lot bigger than the Acetrax library (& will probably get a lot bigger). I also see there's a lot of HD stuff - haven't tried one of those yet.

witchity2

JustACitizen wrote: »

I also have the 46 inch 7000 series. I had no problem downloading the app yesterday (in the process it prompted me to do the general update as mentioned above - which I did with no problem).

I watched a film last night on it - it works very well. The playback controls are a bit crappy but the library is a lot bigger than the Acetrax library (& will probably get a lot bigger). I also see there's a lot of HD stuff - haven't tried one of those yet.

Cheers. I'll give it another try later on.

podge84

I also have the samsung smart tv 7000 model, when i went into the smart hub yesterday the netflix app was there, the tv also updated my software to new version online.

When I click on the netflix app it opens and says "retieving titles" it seems to get stuck here. I thought it mite take a while the first time i use it so I left it for an hour but it was still saying "retieving titles". Tried again today but the same thing happened. Anybody else have this problem?

I also cant log onto facebook with the app they provide, because it keeps saying my id is invalid or something. Also having problems with the allshare function, keeps saying there is interference, anybody else having these problems?

witchity2

I got mine up and running. There was a second update for the app. Once updated it runs perfectly!!

Only just upgraded the broadband - could that be the problem?

scobay

Hi is the netflix app coming to the 6 series I cant seem to see it on the Apps store thingy?. Any official announcements

TommyKnocker

I have emailed via the Samsung.com/ie web site to ask if they plan to make the Netflix app available to folks with Series 6 TVs as this is the model I have also. I will post back if/when I hear back from them.

Meanwhile I am waiting on my WD TV Live Streaming Media Palyer to arrive, which will hopefully support Netflix. Just in case Samsung don't

JustACitizen

podge84 wrote: »

I also have the samsung smart tv 7000 model, when i went into the smart hub yesterday the netflix app was there, the tv also updated my software to new version online.

When I click on the netflix app it opens and says "retieving titles" it seems to get stuck here. I thought it mite take a while the first time i use it so I left it for an hour but it was still saying "retieving titles". Tried again today but the same thing happened. Anybody else have this problem?

I also cant log onto facebook with the app they provide, because it keeps saying my id is invalid or something. Also having problems with the allshare function, keeps saying there is interference, anybody else having these problems?

The netflix problem sounds very strange: it sounds like its managed to connect to netflix but got stuck in the app initialization. That would mean your connection/broadband is OK. I'd suggest uninstalling & reinstalling the netflix app.

The facebook problem does sound like a straightforward wrong id/password problem. Are you sure you're distinguishing between your samsung smart ID and your facebook login?

I get the "Network interference" problem regularly for any app that needs a connection. Its just a problem with my router: switching the router off & on and then switching off & on the TV *always* fixes this. It only happens once a day (& affects all devices (laptop, phone, etc)) so I can live with it. I have the UPC router and, going by other forums here, I'm lucky to get away with only having this problem once a day.

On a separate point, I tried looking at one thing on netflix that was supposedly HD (The thick of it): on a 46" TV it definitely didn't look HD to me...

Reginaldo

Ste.phen wrote: »

I have version 001019 (on a 5 series) and it isn't there, if i manually update to 001021 will the netflix app be available?
I've been reluctant to try netflix without the having the on-TV experience available

I spoke to netfix yesterday. They only support the 7000 series and above. Bummer, as I have a 6series. Samsung are working with netflix to resolve this but cant give any dates or gaurantees.

Also, Acetrax doesnt play movies for me. The acetrax support center says some samsung tvs are having technical issues and it will take a while to sort out. I have a 40" D6530. Anyone else with the same problem? (Firmware up to date)

scobay

Yeah same here with netflix and Ace trax 40c6505, shame really, great set dunno why they cant make the apps compatible.

Renno

Bloody hell that's frustrating. A potentially obsolete 6 series after only having it for 6 months.

Acetrax always works for me on a 6500, but I haven't tried this week

TommyKnocker

The response I go from Samsung is that they are working to make the Netflix app available in Ireland and UK. However they are making it available to their new models first. The advice is to keep an eye on the Samsung web site and the Smart hub for more info.

Seeing as it appears to already be available for the Series 8 and Series 7 models, hopefully it will not be long before it becomes available for their Series 6 models also. Feel free to email Samsung also to show them that there is a demand from us Series 6 owners :D:D

scobay

Yeah you are right I will send them a email, also I cannot seem to find this model number on samsungs website ue40D6505 Im not sure if I have the most up to date firmware, checking it through tv it says I have the latest but I have seen posts that I may have to Dl it to usb key then update??

eleMental

I have a UE32D5520 which I'm assuming is a mere 5 series - does this mean its highly unlikley I'll ever be able stream Netflix directly onto my telly???

moochie

I've a LE46C650 and enquired from Samsung as to Netflix support. Here is their response. May be useful for others reading this thread

Dear Richard

Thank you for contacting Samsung and I have pleasure in providing the following assistance.

Unfortunately Netflix is not available for the C series televisions. It has only come available for the D series.

If you require any further assistance, please contact Samsung again and we will be more than happy to help.

Rich

tonydude

What the samsung email address. I have a series 6 and want to show my support to get it onto that model.

onlyray

tonydude wrote: »

What the samsung email address. I have a series 6 and want to show my support to get it onto that model.

Hey tonydue

http://www.samsung.com/ie/info/contactus.html

I just logged an email myself. I have a 6 series also. Both Samsung and the retailer claimed Netflix was supported at the time I purchased. If not I've told them I will be returning the set for a refund. I'm worried this will only be the start of it. Is the 6 series going to be at the bottom of the food chain as things develop?

onlyray

moochie wrote: »

I've a LE46C650 and enquired from Samsung as to Netflix support. Here is their response. May be useful for others reading this thread



Rich

That#'s interesting as they originally claimed they did on the C Series.

http://www.samsung.com/us/video/tvs/LN46C650L1FXZA

Although they do state at the bottom "Features and specifications are subject to change without prior notification"

It seems Samsung are continually rewriting what they will and won't support which is unfair is you bought on the basis of what they claimed at the time. I have a 6 series which I was told by both Samsung and the retailer supported Netflix to find out they don't currently and can't guarantee it!

yop

Doesn't sound great re the 6 series. Very disappointing as that was my goal buy this week, but the 7000 is way out of the budget.

Shame that now

onlyray

scobay wrote: »

Yeah you are right I will send them a email, also I cannot seem to find this model number on samsungs website ue40D6505 Im not sure if I have the most up to date firmware, checking it through tv it says I have the latest but I have seen posts that I may have to Dl it to usb key then update??

Hey scobay, same issue in relation to model number. I have a ue40D6500 but cannot find on samsung website. Nearest I canfind a 40D6510. I understand the only difference between 6500 and 6510 is cosmetic (silver surround vs back one etc). Not sure about the 6505. Ridiculous really all these variations. I'll let you know when Samsung reply to my mail.

onlyray

yop wrote: »

Doesn't sound great re the 6 series. Very disappointing as that was my goal buy this week, but the 7000 is way out of the budget.

Shame that now

Yeah, I agree. More so the fact that you see people with a C Series being told by Samsung they don't support it when originally Samsung claimed they did when launched. Are we going to be told the D series isn't suported in a year or two. My understanding was the buying a smart TV was future proofing!!
Hopefully this issue is isolated to Netflix and I get an encouraging response from Samsung. Just makes me a little nervous when I hear them say they are prioritising the 7 series and above.

moochie

onlyray wrote: »

That#'s interesting as they originally claimed they did on the C Series.

http://www.samsung.com/us/video/tvs/LN46C650L1FXZA

Thanks for the link. It does clearly show Netflix on that 6-series C model. I've replied to them enquiring further. If anything more becomes of it I will reply.

Rich

onlyray

JustACitizen wrote: »

The netflix problem sounds very strange: it sounds like its managed to connect to netflix but got stuck in the app initialization. That would mean your connection/broadband is OK. I'd suggest uninstalling & reinstalling the netflix app.

The facebook problem does sound like a straightforward wrong id/password problem. Are you sure you're distinguishing between your samsung smart ID and your facebook login?

I get the "Network interference" problem regularly for any app that needs a connection. Its just a problem with my router: switching the router off & on and then switching off & on the TV *always* fixes this. It only happens once a day (& affects all devices (laptop, phone, etc)) so I can live with it. I have the UPC router and, going by other forums here, I'm lucky to get away with only having this problem once a day.

On a separate point, I tried looking at one thing on netflix that was supposedly HD (The thick of it): on a 46" TV it definitely didn't look HD to me...

Agreed....I looked at the supposed HD version of The thick of it on a LED 40" TV and the quality was very average wheras if you look at the HD content on the AOL app different ball game altogether. Alot of the alleged HD is not true HD but merely upscaled. Not that I'd want to look at Malcom in HD anyway. He's scary enough as is!!!

WhatsGoingOn2

I contacted SamsungUK on twitter and got this response:

This application is currently available for our 2011 series 6 TV's, please visit http://www.samsung.com/uk/support to update your firmware to the latest version.

I have a U32D6100, but I have the latest firmware (1016) and still don't see Netflix.

I emailed them aswell, will see what they come back with.

onlyray

WhatsGoingOn2 wrote: »

I contacted SamsungUK on twitter and got this response:

This application is currently available for our 2011 series 6 TV's, please visit http://www.samsung.com/uk/support to update your firmware to the latest version.

I have a U32D6100, but I have the latest firmware (1016) and still don't see Netflix.

I emailed them aswell, will see what they come back with.

Interesting...thanks for the update. I got an email response yesterday from them stating "We hope to bring this service to you ASAP. At present we do not have a release date for the Netflix service." Seems the front line support people don't know themselves as you get a different response everytime.

Keep me posted on what they come back with.

Thanks,
Ray

yop

Are ye lads going to try for a refund if you don't get it?

Is there REALLY that massive a difference between the 6530 and the 7000??? Think we are looking at around 200 euro more!

tonydude

Sent them an email about it on the d6100 model, got this response:


Dear Tony,

Thank you for contacting Samsung and I have pleasure in providing the following assistance.

I am sorry this information is not more available to you.

Samsung have only very recently made the announcement that Netflix will soon be available.

We have secured the app in the US and Netflix is now to be introduced into the UK. We hope to bring this service to you ASAP. At present we do not have a release date for the Netflix service.

I am sorry I couldn't be of more help.

If you require any further assistance, please contact Samsung again and we will be more than happy to help.

Kind regards
James

serrades

This lark about the 6000 series is really annoying. I have a UE37D6100 bought a couple of months back and no Netflix app. Latest firmware. Called Samsung and the rep who as I was expecting knew nothing, came back with the automaton style response (after asking somebody else) that Netflix is only supported on 7000/8000 series. Just for the craic I asked her if she knew why only to get the same answer, almost word by word. Might as well be talking to a recording. I fail to see why Acetrax would work and Netflix wouldn't. Now I'll have to go and root my TV.

I emailed them to complain too.

serrades

Thank you for contacting Samsung and I have pleasure in providing the following assistance.

The Netflix app is currently only guaranteed on the 7 & 8 series D range of television.

Please check you are running the latest firmware. if not upgrade and then see if the app is available in the Appstore or if it downloads automatically.

Unfortunately we have no release date for the app on other versions of our products with the smart hub. Please keep checking your product page on www.samsung.com/uk/support for further details.


If you require any further assistance, please contact Samsung again and we will be more than happy to help.

Kind regards

Reginaldo

serrades wrote: »

This lark about the 6000 series is really annoying. I have a UE37D6100 bought a couple of months back and no Netflix app. Latest firmware. Called Samsung and the rep who as I was expecting knew nothing, came back with the automaton style response (after asking somebody else) that Netflix is only supported on 7000/8000 series. Just for the craic I asked her if she knew why only to get the same answer, almost word by word. Might as well be talking to a recording. I fail to see why Acetrax would work and Netflix wouldn't. Now I'll have to go and root my TV.

I emailed them to complain too.

Can you view a movie on your d6000 through acetrax? I signed up and paid the fee but was unable to stream. Acetrax said its a compatibility issue with some sets and they are working to resolve the issue. Mine is a 6530 with new firmware.

Anyone else got acetrax probs or fixes?

eleMental

eleMental wrote: »

I have a UE32D5520 which I'm assuming is a mere 5 series - does this mean its highly unlikley I'll ever be able stream Netflix directly onto my telly???

Well today I mailed Samsung and this is the response I got. Quite depressing that a tv bought 2 weeks ago and setting me back €500 is considered lower spec

Thank you for contacting Samsung and I have pleasure in providing the following assistance.

I am sorry this information is not more available to you.

Samsung have only very recently made the announcement that Netflix will soon be available.

We have secured the app in the US and Netflix is now to be introduced into the UK and Ireland. We hope to bring this service to you ASAP. At present we do not have a release date for the Netflix service on your platform. I am afraid as your television is a lower specification model with regards to Smart features Netflix may not be available on your television.

I am sorry I couldn't be of more help.

If you require any further assistance, please contact Samsung again and we will be more than happy to help.

serrades

Reginaldo wrote: »

Can you view a movie on your d6000 through acetrax? I signed up and paid the fee but was unable to stream. Acetrax said its a compatibility issue with some sets and they are working to resolve the issue. Mine is a 6530 with new firmware.

Anyone else got acetrax probs or fixes?

Haven't done it in a while. Before Xmas I did try Acetrax and it worked, but not the first time. Had to contact them and they released a new app which I had to install. This is what they said at the time:

Navigate to the Acetrax Movies icon and click on the INFO button. Should show 1.012

My Tv is a 6100. Acetrax have a fairly poor rental selection. That's why I wanted to checkout Netflix.

JustACitizen

onlyray wrote: »

Agreed....I looked at the supposed HD version of The thick of it on a LED 40" TV and the quality was very average wheras if you look at the HD content on the AOL app different ball game altogether. Alot of the alleged HD is not true HD but merely upscaled. Not that I'd want to look at Malcom in HD anyway. He's scary enough as is!!!

Yes - AOL HD really puts it to shame. Netflix does say "HD playback will only occur if you have sufficient bandwidth at the time of playback" and they say you need a minimum of 5 Mbps. I have the 25Mbps package from UPC but of course I only get about a third of that bandwidth in reality but it still should be enough. I suppose I have to admit it does drop below 5 Mbps sometimes. I wonder does Netflix test the bandwidth when you start streaming &, if its below 5Mbps, it sets it to SD instead of HD for the *whole* film.....?Maybe restarting it might help if you feel it just happened to have started in a "bandwidth trough"? It'd be helpful if they had some indicator whether its being streamed in HD or not (I couldnt see anything like that but then I didnt look too much either....)

TommyKnocker

Just an heads up from another new Samsung owner who purchased a D6100 3D LED HD Smart TV (UE40D6100SKXXU) in the Jabuary sales and who received the same response from Samsung when I emailed them. I foolishly thought that a 3D LED HD Smart TV was a modern TV and am surprised to see that apparently Samsung concider this a lower spec Smart TV and don't seem to be too interested in providing the full Smart TV experience to customers with these models.

I purchased a Western Digital HD TV Live Streaming Media Player from *** Dabs.ie for under €100 delivered. Delivery time was around 5 days.

This little unit has built in WiFi, so no need for network cables to it from your Broadband router and it provides access to Netflix among other streaming content . It also has 2 x USB 2.0 interfaces which allows you to connect up USB drives which have music, photos or video files on and stream them to your TV or if you have a HTPC you can stream directly from it.

I know times are hard and this is a further financial outlay, but as the response from Samsung did not exactly fill me with confidence that they would provide access to Netflix from my series 6 TV any time soon, I thought this solution was not too bad.


*** @ Forum Mods: I have absolutely no connection what so ever with Dabs.ie. I was simply posting how I sourced access to Netflix from my Samsung series 6 TV. If you deem this post is in any way not appropriate, please feel free to edit/delete.

onlyray

JustACitizen wrote: »

Yes - AOL HD really puts it to shame. Netflix does say "HD playback will only occur if you have sufficient bandwidth at the time of playback" and they say you need a minimum of 5 Mbps. I have the 25Mbps package from UPC but of course I only get about a third of that bandwidth in reality but it still should be enough. I suppose I have to admit it does drop below 5 Mbps sometimes. I wonder does Netflix test the bandwidth when you start streaming &, if its below 5Mbps, it sets it to SD instead of HD for the *whole* film.....?Maybe restarting it might help if you feel it just happened to have started in a "bandwidth trough"? It'd be helpful if they had some indicator whether its being streamed in HD or not (I couldnt see anything like that but then I didnt look too much either....)

Hmm...good point. Maybe it does revert to SD if bandwith isn't a stable 5Mbps. Normally you would expect it to buffer but maybe to your point it is smart enough to monitor the bandwith and adjust accordingly. SkyGo does this so its not inconcievable that Netflix would also. AOL on the other hand buffers sometimes.

john.martin

Hi All - i too have the D6530 and am a little disappointed that i haven't been included in the roll out of the Netflix app...

However after a bit of research it would seem that there are a lot more models including D and C range of Samsung internet@tv models supported in Canada...

http://pages.samsung.com/ca/netflix/English/

Maybe its only a matter of time...?

Reginaldo

john.martin wrote: »

Hi All - i too have the D6530 and am a little disappointed that i haven't been included in the roll out of the Netflix app...

However after a bit of research it would seem that there are a lot more models including D and C range of Samsung internet@tv models supported in Canada...

http://pages.samsung.com/ca/netflix/English/

Maybe its only a matter of time...?

hi john. join the club!!!

on another matter, can you watch movies thru acetrax on ur 6530? mine wont work. cheers.

Renno

Acetrax definitely not working on a 6530 either. It was working perfectly over the last few months, but I think the recent firmware upgrade may have done for it