upc 2.99 direct debit charge

skyguy19

ted1 wrote: »

By not signing up to a dd. You lodged exactly the right amount, by going over your limit you will not have sufficient funds.

its 4 months in credit at the moment, would that cover it.

PeterDuggan

Try ringing them and say you're considering cancelling. They'll put you through to customer loyalty who'll try to talk you into staying and offer you some discounts. Then say well maybe if they dropped the dd charge and - maybe - refund the dd amount by which they've ripped you off to date.

skyguy19

I asked them already if they would refund it as Im in credit, they said they cant as its gone through that they could only do it for this month and that unles I set up a dd I will be charged for it in the future, i said but Im in credit, i dont see any logic in charging me 2.99 per month as you dont have to do anything as Im paid up and was going to put another 6 months money in in February, they said the only way to stop been charged for the DD was to sign up to it.

the next time I pnone them will be to cancel, i told them to send me a cheque for the money i have in credit and they said they will. it will take 10 days

ted1

skyguy19 wrote: »

its 4 months in credit at the moment, would that cover it.

techincally no. month 4 will be short, how will they get their money.

there's a lot of people out there not paying bills/ mortgages etc.

skyguy19

ted1 wrote: »

techincally no. month 4 will be short, how will they get their money.

there's a lot of people out there not paying bills/ mortgages etc.

and theres a lot of people still paying bill, im 1 of them, how do you mean "technically no", can you explain that, they will either be short or they wont, did you not read my last mail i said I would have been putting in 6 months payment in February and i have also said my account is always in credit, so technically how will they be short. Ive never been short a payment so how does that come into it.

ted1

you said you paid for 6 months upfront, and have 4 months worth on the account. if you have not put in a provision for extra charges then you may not have enough for the 4 months and as you have no dd they can not recoup the money.

skyguy19

ted1 wrote: »

you said you paid for 6 months upfront, and have 4 months worth on the account. if you have not put in a provision for extra charges then you may not have enough for the 4 months and as you have no dd they can not recoup the money.

I mean serious Ted are you for real, this is the kind of think I had to listen to when I phoned upc, look at post number 34, ok Ill go through it again for you this is December, this months is paid so I have 4 months left there that brings us up to april, because of the extra charges lets say March, in Feb i was going to put in another 6 months money because my contract would be up in February, that would bring us up to Sept, so lets say Aug because of the extra 2.99 per month charge, so how do you make out that " techincally no. month 4 will be short, how will they get their money" they would have been paid up to August so ahow would they be short in month 4 and as I have already said IM ALWAYS IN CREDIT so there is no question of them ever getting their money because they have it already, its called being in credit. do you get that, serious now,

djimi

skyguy19 wrote: »

the sooner sky do broadband the sooner it put manners on upc.

Unless Skys broadband over here when it comes out it a lot better than it is in the UK I really dont think it will be too much of a threat to UPC... Most people I talk to in the UK who have Sky broadband are not very impressed by it.

Nermal

skyguy19 wrote: »

I mean serious Ted are you for real, this is the kind of think I had to listen to when I phoned upc, look at post number 34, ok Ill go through it again for you this is December, this months is paid so I have 4 months left there that brings us up to april, because of the extra charges lets say March, in Feb i was going to put in another 6 months money because my contract would be up in February, that would bring us up to Sept, so lets say Aug because of the extra 2.99 per month charge, so how do you make out that " techincally no. month 4 will be short, how will they get their money" they would have been paid up to August so ahow would they be short in month 4 and as I have already said IM ALWAYS IN CREDIT so there is no question of them ever getting their money because they have it already, its called being in credit. do you get that, serious now,

Sounds like a lot of trouble to go through just to not pay by direct debit. What are you worried is going to happen?

Do you think you're sticking it to the man somehow by doing this? Effectively giving UPC an interest-fee loan and paying a fee to do so?

skyguy19

Nermal wrote: »

Sounds like a lot of trouble to go through just to not pay by direct debit. What are you worried is going to happen?

Do you think you're sticking it to the man somehow by doing this? Effectively giving UPC an interest-fee loan and paying a fee to do so?

whats hard about paying once evey 6 months, thats my choice. sticking it to the man, what age are you, pray tell.

campo

skyguy19 wrote: »

simple maths says they are all ripping us off, a charge for no service, still doesnt make it right, I think the sooner sky come in with a decent broadband the sooner it will make upc out apprecite their customers,

anyway going back to digiweb after Feb, its the same price and no non dd charge.

http://www.digiweb.ie/home/broadband/metro/index.html[/QUOTE

This looks very expensive to me for the lowest speed of 5mb it is 100e to install and 35,53pm where as UPC is 20mb lowest speed at even with stand alone fee would still only be about 36e, would think again about this one.
but you would save 100e install fee and have Broadband that is 4 times faster
I do agree with the non direct debit fee I think for long standing customers who are always in credit like yourself something should be done

skyguy19

I wont be surprised if upc are bust in a few years time, ok this is what happened, i phoned up upc and told them Im giving you a months notice to cancel my broadband,

heres how it went,

ME, Hi, i want to cancel my broadband subscription
UPC, why is that sir,
ME. read the previous conversations that are written on my accout and you can see why
UPC, oh I see you are paying a non dd charge even though your account is in credit, Is there anything we can do to keep you as a customer, we value your business.
ME, no im really pissed off with this Ive had this conversation with ye already twice and at this stage I just want to leave ye, I feel like im been mugged of 2,99 for the last few months and to make it worse ye didnt even inform me that ye snuck in the charge until I seen it online.
UPC, if you set up a dd this charge will go away,
ME, look please Im not goingt through this again to-day what do I have to do to stopped been mugged by upc, i want to leave, it kills me to give you a money for a non service, espectally when i pay ye up front all the time and my account is always in credit.
UPC, how about if we gave you a discount would you stay with us,
ME, how much of a discount,
UPC, give me a minute please sir.......... ok sir we can reduce your bill by 5e per month but you have to start a new 12 month contract with us.
ME, thinking to myself, wtf kind of a system is this, ok I'll take that deal

so were is the logic in what they done, by not turning off the non dd button, it cost UPC an extra 2e per month. if I owned that company Id be asking some serious questions about how can you have a happy customer that becomes fustrated because they wont turn off a non dd button ( and if it cant be done, why not) and then to keep him happy it costs the company money. unbelieveable system.

campo

skyguy19 wrote: »

I wont be surprised if upc are bust in a few years time, ok this is what happened, i phoned up upc and told them Im giving you a months notice to cancel my broadband,

heres how it went,

ME, Hi, i want to cancel my broadband subscription
UPC, why is that sir,
ME. read the previous conversations that are written on my accout and you can see why
UPC, oh I see you are paying a non dd charge even though your account is in credit, Is there anything we can do to keep you as a customer, we value your business.
ME, no im really pissed off with this Ive had this conversation with ye already twice and at this stage I just want to leave ye, I feel like im been mugged of 2,99 for the last few months and to make it worse ye didnt even inform me that ye snuck in the charge until I seen it online.
UPC, if you set up a dd this charge will go away,
ME, look please Im not goingt through this again to-day what do I have to do to stopped been mugged by upc, i want to leave, it kills me to give you a money for a non service, espectally when i pay ye up front all the time and my account is always in credit.
UPC, how about if we gave you a discount would you stay with us,
ME, how much of a discount,
UPC, give me a minute please sir.......... ok sir we can reduce your bill by 5e per month but you have to start a new 12 month contract with us.
ME, thinking to myself, wtf kind of a system is this, ok I'll take that deal

so were is the logic in what they done, by not turning off the non dd button, it cost UPC an extra 2e per month. if I owned that company Id be asking some serious questions about how can you have a happy customer that becomes fustrated because they wont turn off a non dd button ( and if it cant be done, why not) and then to keep him happy it costs the company money. unbelieveable system.

worked out better for you and suppose from UPC stand point they get to keep you as a customer for another year ok they are max 60e worst off but in the grand scheme of things that is not a lot considering what you are paying monthly every month for next 12 months, so win win

DuPLeX

Elbows22 wrote: »

Think of all household services around:
UPC - non direct debit - €2.99per month (€35.88 per year)
Sky - Do NOT give the option of paying in the post office or non direct debit
Airtricity/ESB - €300 non direct debit charge per year per account
Bord Gais - €200 non direct debit charge for gas per year and €200 for electricity

Simple maths shows you that you get away easy with it........

I'm with Bord gais for both Electricity and Gas and UPC I Don't
pay any by DD and don't pay any fees.

DuPLeX

Actually if you don't have a DD from the beginning and were not paying the charge then It's probably not in your T&C . What will most likely have happened is that they sent you a notice (which you probably binned) stating that they would be introducing this charge (the small print giving you 30 days to object) as you did not respond in 30 days you have tacitly agreed to this change in your T&Cs. The trick is to read the crap they send and respond quickly to stuff like this saying simply "No I do not agree to this"