Eircom broadband is a joke!!!

spankalish

I have been with eircom on NGB for a while. I am on the 8mb deal and I get 512kb if Im lucky. I have called them up they say I am too far from the hub. They increased my line to 1mb. Before the change over I was getting 1mb. That stayed like that for a few weeks then dropped back to 512kb again. So I called up eircom again and the exact same happened. Its like I have to keep after them to keep me up at 1mb or they will drop me right back again. According to the map for NGB I am covered. Although as they say just about. Im half a mile inside the covered area. I think its a joke what speed Im getting here to be honest. They have no problem charging for 8mb NGB. But seem to have a major problem in delivering the product.

eircom: Ant

spankalish wrote: »

I have been with eircom on NGB for a while. I am on the 8mb deal and I get 512kb if Im lucky. I have called them up they say I am too far from the hub. They increased my line to 1mb. Before the change over I was getting 1mb. That stayed like that for a few weeks then dropped back to 512kb again. So I called up eircom again and the exact same happened. Its like I have to keep after them to keep me up at 1mb or they will drop me right back again. According to the map for NGB I am covered. Although as they say just about. Im half a mile inside the covered area. I think its a joke what speed Im getting here to be honest. They have no problem charging for 8mb NGB. But seem to have a major problem in delivering the product.

Hi spankalish,

Thanks for posting on the eircom Forum on Boards.

I appreciate how you feel and I won't pretend it's ideal. Honestly, we would love to increase your signal up to the full 8Mb on *NGB. Obviously the Technical team and engineers have decided you're phoneline won't handle a higher speed that 1Mb.

As you ooint out, you probably know you're in an amber region (or atleast 2.5KM from the local telephone exchange). This is sometimes graded as Extended reach. It can be difficult to even provide a broaband signal over fixed line on even Extended reach 1 and 2. It depends on the situation and there is no guarantee of getting Adsl fixed broadband delivered even on a non-extended reach phone line. In fact, most providers won't even consider any Extended reach customer at all.

I personally have managed to get an Extended reach 6 customer (5KM away from exchange) on a 2Mb sync download. It took alot of time, patience and assistance on the customer's side, but we managed it after some painstaking troubleshooting and testing. (Which was fair play to him). I have also tried to help customer's on Extended reach 1 (2.5KM) and achieved only 256Kb and low attainable rates; Some customers just blanket refused or ignored advice, so it was impossible to assist them. Generally though, we finally manage to convince a customer of the benefits of customizing their setup slightly and can manage to get the customer speeds of between 2 - 3Mb, again this does require assistance on the customer's side. I've no guarantee this will improve your connection, though in almost all cases I've dealt with over many years, this has always improved their broadband connection overall. Please note that the *NGB signal is by far an an improved /or offer a stronger frequency. This may have exposed a weak internal phone connection. Please see further notes on *NGB at the bottom of this text.

The simpliest advice I would give is to test the modem directly on the Master Phone Socket (MDP). This is quite easy, though it can be quite daunting to actually do this in cases.

---

Technical Support have set out some points below, if you wish to just check them. Otherwise you will need further Technical assistance from a Technician or Broadband Support.

*Note: Not all of the following steps may be necessary. Test your connection after each step to see if the issue is resolved.

Before testing your Broadband Speed, it is important to locate the Main Phone Point (MDP) in your house**. (**The MDP (Master phone Socket) is usually found just inside the hallway or front of your house; or the first point of entry for the phoneline to the premises)


* Disconnect everything from the phone line: phones, fax machine, Sky Digital TV, or any other equipment connected to the phone line which may interfere with the broadband connection.(Private long extension - phoneleads, electric equipment which may interfer with the phoneline). Remove the splitter and connect the modem directly to the main phone socket. Test the connection speed again.

* Test your modem speed with just one single Computer /PC). All other PC's should be shut down temporarily while testing i.e : Computers /laptops /smartPhones /wireless equipment including Games Consoles: (Xbox(s), Playstation(s), etc.


Are you connecting wirelessly? http://bit.ly/WirelessCheck


* If you are using wireless to connect to the internet, connect your computer to the modem with the yellow ethernet cable if possible. This would eliminate any wireless related problems which may affect your connection speed.

If you still have problems with your connection after performing the above steps you will need to contact eircom Technical Support directly. One of eircom's Support Professionals can guide you or assist you by escalating to a eircom engineer for an onsite call out.

Broadband Technical Support : 1890 260260 (lowcall); Hours : 08:00 - 22:00 (7 days).


Kind regards,
Ant

*NGB (Next Generation Broadband) allows for uncongested and consistent usage (downloads) even during peak times. NGB is also a FREE upgrade up to *8Mb (or up to*24Mb in cases) dependent on what your broadband phoneline pre-qualifies for.

ADSL itself is rate adaptive technology, which means that your broadband connection speed is governed by the distance from your premises to the exchange.. Upgrading to NGB won't change the distance (or what your broadband connection pre-qualifies for). Please see www.ngb.ie for more information.

Carpenter

Hi
I got a call from eircom telling me that my line could take up to 10mb and would I consider moving back with them so I said send me an e-mail stating I would get more than 6mb and I would think about it no problem I was told the e-mail is on the way and what do you know no e-mail so eircom do a lot of talking and very little action if you ask me :P

eircom: Ant

Carpenter wrote: »

Hi
I got a call from eircom telling me that my line could take up to 10mb and would I consider moving back with them so I said send me an e-mail stating I would get more than 6mb and I would think about it no problem I was told the e-mail is on the way and what do you know no e-mail so eircom do a lot of talking and very little action if you ask me :P

Hi Carpenter,

Thanks for posting on the eircom Forum on Boards.

If you PM your home phone number, I can check this. I will also confirm what possible broadband options your phoneline pre-qualifies for.

You can also do this online yourself if you like by simply going to our Broadband and Product Availability Check - Website :-

http://www.eircom.net/broadband/

Let me know if I can help further,

Regards,
Ant

spankalish

eircom: Ant wrote: »

Hi spankalish,

Thanks for posting on the eircom Forum on Boards.

I appreciate how you feel and I won't pretend it's ideal. Honestly, we would love to increase your signal up to the full 8Mb on *NGB. Obviously the Technical team and engineers have decided you're phoneline won't handle a higher speed that 1Mb.

As you ooint out, you probably know you're in an amber region (or atleast 2.5KM from the local telephone exchange). This is sometimes graded as Extended reach. It can be difficult to even provide a broaband signal over fixed line on even Extended reach 1 and 2. It depends on the situation and there is no guarantee of getting Adsl fixed broadband delivered even on a non-extended reach phone line. In fact, most providers won't even consider any Extended reach customer at all.

I personally have managed to get an Extended reach 6 customer (5KM away from exchange) on a 2Mb sync download. It took alot of time, patience and assistance on the customer's side, but we managed it after some painstaking troubleshooting and testing. (Which was fair play to him). I have also tried to help customer's on Extended reach 1 (2.5KM) and achieved only 256Kb and low attainable rates; Some customers just blanket refused or ignored advice, so it was impossible to assist them. Generally though, we finally manage to convince a customer of the benefits of customizing their setup slightly and can manage to get the customer speeds of between 2 - 3Mb, again this does require assistance on the customer's side. I've no guarantee this will improve your connection, though in almost all cases I've dealt with over many years, this has always improved their broadband connection overall. Please note that the *NGB signal is by far an an improved /or offer a stronger frequency. This may have exposed a weak internal phone connection. Please see further notes on *NGB at the bottom of this text.

The simpliest advice I would give is to test the modem directly on the Master Phone Socket (MDP). This is quite easy, though it can be quite daunting to actually do this in cases.

---

Technical Support have set out some points below, if you wish to just check them. Otherwise you will need further Technical assistance from a Technician or Broadband Support.

*Note: Not all of the following steps may be necessary. Test your connection after each step to see if the issue is resolved.

Before testing your Broadband Speed, it is important to locate the Main Phone Point (MDP) in your house**. (**The MDP (Master phone Socket) is usually found just inside the hallway or front of your house; or the first point of entry for the phoneline to the premises)


* Disconnect everything from the phone line: phones, fax machine, Sky Digital TV, or any other equipment connected to the phone line which may interfere with the broadband connection.(Private long extension - phoneleads, electric equipment which may interfer with the phoneline). Remove the splitter and connect the modem directly to the main phone socket. Test the connection speed again.

* Test your modem speed with just one single Computer /PC). All other PC's should be shut down temporarily while testing i.e : Computers /laptops /smartPhones /wireless equipment including Games Consoles: (Xbox(s), Playstation(s), etc.


Are you connecting wirelessly? http://bit.ly/WirelessCheck


* If you are using wireless to connect to the internet, connect your computer to the modem with the yellow ethernet cable if possible. This would eliminate any wireless related problems which may affect your connection speed.

If you still have problems with your connection after performing the above steps you will need to contact eircom Technical Support directly. One of eircom's Support Professionals can guide you or assist you by escalating to a eircom engineer for an onsite call out.

Broadband Technical Support : 1890 260260 (lowcall); Hours : 08:00 - 22:00 (7 days).


Kind regards,
Ant

*NGB (Next Generation Broadband) allows for uncongested and consistent usage (downloads) even during peak times. NGB is also a FREE upgrade up to *8Mb (or up to*24Mb in cases) dependent on what your broadband phoneline pre-qualifies for.

ADSL itself is rate adaptive technology, which means that your broadband connection speed is governed by the distance from your premises to the exchange.. Upgrading to NGB won't change the distance (or what your broadband connection pre-qualifies for). Please see www.ngb.ie for more information.

I have already done all this since I was onto eircom already. They sent out 2 new free splitter's. I connected them and my internet was at 1mb it has never been any faster then 1.25mb. But is at 512kb more often then anything else. I am approximately 5 miles from claremorris. So Im guessing that is too far to get any right speed. Might just try and go wireless with some1 else. Iv used 3 mobile broadband and can get an average of 2mb which Im pretty happy with. Ideally Id like to get around 3mb but I can't see that happening from where I am located. It's just the NGB let me down. I felt it would be better than the normal 1mb broadband that I had. But its no different if not worse than what it was.

eircom: Ant

spankalish wrote: »

I have already done all this since I was onto eircom already. They sent out 2 new free splitter's. I connected them and my internet was at 1mb it has never been any faster then 1.25mb. But is at 512kb more often then anything else. I am approximately 5 miles from claremorris. So Im guessing that is too far to get any right speed. Might just try and go wireless with some1 else. Iv used 3 mobile broadband and can get an average of 2mb which Im pretty happy with. Ideally Id like to get around 3mb but I can't see that happening from where I am located. It's just the NGB let me down. I felt it would be better than the normal 1mb broadband that I had. But its no different if not worse than what it was.

Thanks spankalish,

As suggested, if you need further technical assistance, please call directly into Technical Support, so they can confirm if this requires an escalation /and or further action by an eircom engineer.

Kind regards,
Ant

IrishPsychic

Im fed up...

It used to be perfect but in the last 3 months its gone ridiculus after a call last night to Eircom ooooo it might be your Laptop thats causing the issue as Im pinging it from here and it is perfect...Its a bran new laptop why would it be? Also when it is plugged in DIRECTLY VIA ETHERNET I thought its supposed to be CONSTANT SPEED UNCONGESTED!!! Im posting this now at 1.30AM!!!


I will be cutting it off completely as why pay for 8mb when in fact its useless...


I go to my cousins house and I see 30mb UPC Im like its 2011 and Im lucky to get 2mb EIRCOM Its a joke!!!

eircom: Tony

IrishPsychic wrote: »

Im fed up...

It used to be perfect but in the last 3 months its gone ridiculus after a call last night to Eircom ooooo it might be your Laptop thats causing the issue as Im pinging it from here and it is perfect...Its a bran new laptop why would it be? Also when it is plugged in DIRECTLY VIA ETHERNET I thought its supposed to be CONSTANT SPEED UNCONGESTED!!! Im posting this now at 1.30AM!!!


I will be cutting it off completely as why pay for 8mb when in fact its useless...


I go to my cousins house and I see 30mb UPC Im like its 2011 and Im lucky to get 2mb EIRCOM Its a joke!!!

Hi IrishPsychic
if you PM me your line number I can have this tested for you. If you were receiving good speeds just 3 months ago there is obviously an issue there and we should be able to resolve this for you.
Tony

IrishPsychic

eircom: Tony wrote: »

Hi IrishPsychic
if you PM me your line number I can have this tested for you. If you were receiving good speeds just 3 months ago there is obviously an issue there and we should be able to resolve this for you.
Tony

Thanks so much for getting back to me Tony,
I plugged out the phone line in the bedroom and it went straight back up to using WI FI 6MB PING 47 UPLOAD 0.42 It seems it was the old filter or it went a bit wonky, The line is put down for 7Mb it was supposed to be 8mb but they reduced it to 7Mb to stop drop outs so I think its all back to normal now so far so good

scomp1

Hi
I have had eircom for quite a few years now and it never has been good. First of all I had a 3mb line and that was grand but after the release of ngb my speed has decreased even though I was sent a letter that it would be increased to 8 mb. My speed went down to 2mb which left me quite frustrated and now it is down to nearly 1.5mb. I am really annoyed over this and I would like to know what is going on.

eircom: Mark

scomp1 wrote: »

Hi
I have had eircom for quite a few years now and it never has been good. First of all I had a 3mb line and that was grand but after the release of ngb my speed has decreased even though I was sent a letter that it would be increased to 8 mb. My speed went down to 2mb which left me quite frustrated and now it is down to nearly 1.5mb. I am really annoyed over this and I would like to know what is going on.

Hi scomp1,

If you PM me with your telephone number I can look into the speeds since you were moved to NGB.

Thanks, Mark

siobhan mcgee

eircom: Ant wrote: »

Thanks spankalish,

As suggested, if you need further technical assistance, please call directly into Technical Support, so they can confirm if this requires an escalation /and or further action by an eircom engineer.

Kind regards,
Ant[/QUOTE hello I only signed up to eircom brodband 9 days ago and I was fed a lode of lies by the guy who called to my door who worked for eircom..one of the lies he told me was I can opt out of the contract at any time ..but when I called I was told I signed a 12 month contract ..and pritty much called a lier when I told the girl I was told by this guy from eircom who called to my house that I can cancle at any time.now want to do that because I am moving house on April 1st ..which I didnt no at the time I signed up. so where does this leave me now ??

eircom: Mark

scomp1 wrote: »

Hi
I have had eircom for quite a few years now and it never has been good. First of all I had a 3mb line and that was grand but after the release of ngb my speed has decreased even though I was sent a letter that it would be increased to 8 mb. My speed went down to 2mb which left me quite frustrated and now it is down to nearly 1.5mb. I am really annoyed over this and I would like to know what is going on.

Hi scomp1,

I got your DM with your details thanks. The tests are showing a possible issue so I have escalated the issue through broadband techncal support and I will get back to you when I have an update.

Thanks, Mark

eircom: Mark

siobhan mcgee wrote: »

eircom: Ant wrote: »

Thanks spankalish,

As suggested, if you need further technical assistance, please call directly into Technical Support, so they can confirm if this requires an escalation /and or further action by an eircom engineer.

Kind regards,
Ant[/QUOTE hello I only signed up to eircom brodband 9 days ago and I was fed a lode of lies by the guy who called to my door who worked for eircom..one of the lies he told me was I can opt out of the contract at any time ..but when I called I was told I signed a 12 month contract ..and pritty much called a lier when I told the girl I was told by this guy from eircom who called to my house that I can cancle at any time.now want to do that because I am moving house on April 1st ..which I didnt no at the time I signed up. so where does this leave me now ??

Hi Siobhan,

i will need to look into the account and order form submited by the agent. If you can private message me with your eircom account number or telephone number I will look into that for you.

Thanks, Mark

scomp1

Thanks very much Mark. I get 7mb now and I'm delighted. Thank you very much for your help.

touts

I recently had a problem with my Eircom Router. It was 3-4 years old (silver one with two aerials) and suddenly stopped connecting to the internet. Prior to that the internet was excellent and over 5-6Mbs any time I checked it (not that I had to very often as the speed was good).

After raising the issue with Eircom and 5-6 calls to the help desk and having an engineer call out it was confirmed as a problem with the router and not the line itself. So I purchased a new router from Eircom costing just over €50. It arrived (a black one with one aerial) and I installed and tested it to get just over 6mbs. Happy days. Or so I thought.

I noticed the internet was seriously slow a few days later but didn't have time to check it. Then I arrived home and had to take a work conference call on Skype. The line quality was awful. After opting off the call I checked the speed to find 0.2mbs. I immediately phoned the help desk and was initially told the problem may be related to having a phone close to the router which is ridiculous considering that both work off the same phone line so of course they are going to be in the same vicinity. I was then told that this new router needs to be restarted regularly. Restarted it and it went straight back up to 6mbs and Skype etc worked fine. But it didn't last. By the end of the day it was down to 2Mbs. By the following day 0.5mbs.

I now have to restart the router at least once every day in order to have any sort of decent connection. I'm told on another thread in the broadband forum that this is a common problem with the latest eircom router.

I'm really disappointed with what had previously been a good service and the shambolic official solution of turning on and off the router every time I want to use it for something more than browsing text pages.

I'm now looking into alternative providers. The only good thing is I opted to pay for the router rather than enter the 12 month contract required for a new one. I will however be contacting Eircom to demand a refund for the piece of junk they sold me. I won't be holding my breath.

eircom: Mark

scomp1 wrote: »

Thanks very much Mark. I get 7mb now and I'm delighted. Thank you very much for your help.

Hi scomp1,

No problem, Glad to hear it I will follow up with you on Friday to insure everything is ok.

Thanks, Mark

eircom: Mark

touts wrote: »

I recently had a problem with my Eircom Router. It was 3-4 years old (silver one with two aerials) and suddenly stopped connecting to the internet. Prior to that the internet was excellent and over 5-6Mbs any time I checked it (not that I had to very often as the speed was good).

After raising the issue with Eircom and 5-6 calls to the help desk and having an engineer call out it was confirmed as a problem with the router and not the line itself. So I purchased a new router from Eircom costing just over €50. It arrived (a black one with one aerial) and I installed and tested it to get just over 6mbs. Happy days. Or so I thought.

I noticed the internet was seriously slow a few days later but didn't have time to check it. Then I arrived home and had to take a work conference call on Skype. The line quality was awful. After opting off the call I checked the speed to find 0.2mbs. I immediately phoned the help desk and was initially told the problem may be related to having a phone close to the router which is ridiculous considering that both work off the same phone line so of course they are going to be in the same vicinity. I was then told that this new router needs to be restarted regularly. Restarted it and it went straight back up to 6mbs and Skype etc worked fine. But it didn't last. By the end of the day it was down to 2Mbs. By the following day 0.5mbs.

I now have to restart the router at least once every day in order to have any sort of decent connection. I'm told on another thread in the broadband forum that this is a common problem with the latest eircom router.

I'm really disappointed with what had previously been a good service and the shambolic official solution of turning on and off the router every time I want to use it for something more than browsing text pages.

I'm now looking into alternative providers. The only good thing is I opted to pay for the router rather than enter the 12 month contract required for a new one. I will however be contacting Eircom to demand a refund for the piece of junk they sold me. I won't be holding my breath.

Hi touts,

Can you PM with your telephone number and I can look into your connection since the new router was sent out.

Thanks, Mark

eircom: Mark

touts wrote: »

I recently had a problem with my Eircom Router. It was 3-4 years old (silver one with two aerials) and suddenly stopped connecting to the internet. Prior to that the internet was excellent and over 5-6Mbs any time I checked it (not that I had to very often as the speed was good).

After raising the issue with Eircom and 5-6 calls to the help desk and having an engineer call out it was confirmed as a problem with the router and not the line itself. So I purchased a new router from Eircom costing just over €50. It arrived (a black one with one aerial) and I installed and tested it to get just over 6mbs. Happy days. Or so I thought.

I noticed the internet was seriously slow a few days later but didn't have time to check it. Then I arrived home and had to take a work conference call on Skype. The line quality was awful. After opting off the call I checked the speed to find 0.2mbs. I immediately phoned the help desk and was initially told the problem may be related to having a phone close to the router which is ridiculous considering that both work off the same phone line so of course they are going to be in the same vicinity. I was then told that this new router needs to be restarted regularly. Restarted it and it went straight back up to 6mbs and Skype etc worked fine. But it didn't last. By the end of the day it was down to 2Mbs. By the following day 0.5mbs.

I now have to restart the router at least once every day in order to have any sort of decent connection. I'm told on another thread in the broadband forum that this is a common problem with the latest eircom router.

I'm really disappointed with what had previously been a good service and the shambolic official solution of turning on and off the router every time I want to use it for something more than browsing text pages.

I'm now looking into alternative providers. The only good thing is I opted to pay for the router rather than enter the 12 month contract required for a new one. I will however be contacting Eircom to demand a refund for the piece of junk they sold me. I won't be holding my breath.

Hi touts,

I got your details thanks I will look into it and get back to you in a few days.

Thanks, Mark

hey its me

I have been a loyal customer for Eircom for years but its getting to the stage where im going to move, my internet keep knocking off with the internet light going red as seen in picture attached, its not suppose to be uncogested but its happends more between 6pm and midnight. Even trying to write this email it happened twice which shows how annoying it can get and it could be gone for a few minutes at a time and happen up to 30 times a day. I contacted Eircom on boards before and was told it was pretty much my problem and nothing to do with them. I know people on upc and asked them do they have the same problem but they don't.

eircom: Mark

hey its me wrote: »

I have been a loyal customer for Eircom for years but its getting to the stage where im going to move, my internet keep knocking off with the internet light going red as seen in picture attached, its not suppose to be uncogested but its happends more between 6pm and midnight. Even trying to write this email it happened twice which shows how annoying it can get and it could be gone for a few minutes at a time and happen up to 30 times a day. I contacted Eircom on boards before and was told it was pretty much my problem and nothing to do with them. I know people on upc and asked them do they have the same problem but they don't.

Hi hey its me,

Can you private message me with your telephone number so I can run a few checks on the line and check the connection history.

Thanks, Mark

eircom: Mark

scomp1 wrote: »

Thanks very much Mark. I get 7mb now and I'm delighted. Thank you very much for your help.

Hi scomp1,

Just checking the speed has been stable since it was increased?

Thanks, Mark

aisling:)

I am a new eircom customer. Unfortunately.
My internet speed is terrible, but my problem is that it changed in a week. Signed up, thought 1mb was better than nothing
I have up to 1mb internet and all last week I consistently had speeds of only .83 (I did drop down to .79). I rang up to change my connection to 3mbs, but I was told it would not work that it would probably work the opposite and slow me down.
I accepted my slow speed and I was able to still use my internet. I think it was because it was consistently the same.
Now my speed is only between .20 and .40. (although, if I am doing anything online it goes to .1). My connection keeps dropping out and I keep losing the internet connection. Nothing has changed since we got eircom. I have tried to plug my internet connection straight into the main line, instead of splitting it with the landline, and found no difference.
Can anyone tell me what the fault is, and how to fix it. I dont think speeds of .2 are acceptable for internet usage, and I don't think that anybody would be happy with this speed. It annoys me that it changed from the start of the week. I tried to log a fault online, but it failed 7 times!! Broken link and error problems.

eircom: Mark

aisling:) wrote: »

I am a new eircom customer. Unfortunately.
My internet speed is terrible, but my problem is that it changed in a week. Signed up, thought 1mb was better than nothing
I have up to 1mb internet and all last week I consistently had speeds of only .83 (I did drop down to .79). I rang up to change my connection to 3mbs, but I was told it would not work that it would probably work the opposite and slow me down.
I accepted my slow speed and I was able to still use my internet. I think it was because it was consistently the same.
Now my speed is only between .20 and .40. (although, if I am doing anything online it goes to .1). My connection keeps dropping out and I keep losing the internet connection. Nothing has changed since we got eircom. I have tried to plug my internet connection straight into the main line, instead of splitting it with the landline, and found no difference.
Can anyone tell me what the fault is, and how to fix it. I dont think speeds of .2 are acceptable for internet usage, and I don't think that anybody would be happy with this speed. It annoys me that it changed from the start of the week. I tried to log a fault online, but it failed 7 times!! Broken link and error problems.

Hi aisling:)

Can you PM me with the account or phone number please? I will then test the connection and see if we can do anything to improve the service from our end.

Cheers

James (Logged in as Mark)

eircom: Mark

Hi aisling:)

Thanks for the PM, have gotten everything I need for now from that info.
I have tested the broadband signal this morning and the stats look decent enough. Also checked the line for a fault and nothing showing on that side of things either. I will advise a couple of things to take into consideration when using the connection:

• Make sure there is only one computer connected to the broadband when testing the speed
• Plug the one computer directly into the modem with an ethernet cable
• Make sure there are no downloads running in the background (things like torrent programs, anti-virus upgrades, any other programs that could be downloading updates or using the internet connection in any way)

Once you have checked these basics, if the speed still doesn't improve then try this more detailed checklist: http://bit.ly/xhVSe8
These steps improve connections in about 90% of cases. If you try the troubleshooting and there is still no change, then the next step would be to call technical support directly on 1890 260 260 (8am-10pm, 7 days). Keep the setup as per the checklist above when calling and this will greatly speed up the call. They can then decide if a new modem or a technician callout is required.


Regards


James (Logged in as Mark)

aisling:)

Thanks.
I have tried all that during the week which made no difference. One day I had .8, went to bed and then next was down to .3. Nothing has changed. Even with the cable with no splitter straight into the laptop there is no difference.

eircom: Mark

aisling:) wrote: »

Thanks.
I have tried all that during the week which made no difference. One day I had .8, went to bed and then next was down to .3. Nothing has changed. Even with the cable with no splitter straight into the laptop there is no difference.

Hi aisling:)

Many thanks for completing the checks. I have looked into the connection again today and I can confirm that from our end the broadband is syncing at 1mb. This means we are providing the full 1mb but it's not arriving at your end. There was also an order placed today through our customer service channel for an upgrade to our 'up to 3mb' broadband. This will allow us to make some further changes once the order completes so I would recommend waiting until that goes through (should take no more than 24 hours) and then check the connection again. I will of course be on hand to help you with getting the most from it. I will check this thread for updates so if the connection doesn't improve for you let me know.

Regards

James (Logged in as Mark)

ramzess

hi,
I have the same problem as "touts", my router has to be restarted at least once a day.
I had two Zyxcel routers from eircom - same problem, so I have bought a Belkin router - but I'm having same problem.
I have try many things, I have set up static IP on my router - same problem. Disabling firewall - same problem.
The problem is that my devices (one laptop, PC and two iPhones) are connected to router (all of them are using Wi-Fi connection), wireless connection is active but no internet connection.
I'm not getting any IP conflict.
I was on phone with eircom broadband support, and the only way they can help me is to sent me new router - which I believe will not fix my problem.

My friend is using Zyxcel router with same problems in same area and he has been told by eircom broadband support to switch the router for the night and it does fix the problem he does not has to reset router during the day - but this kind of solution is not good for me.

thanks for any help.

eircom: Mark

ramzess wrote: »

hi,
I have the same problem as "touts", my router has to be restarted at least once a day.
I had two Zyxcel routers from eircom - same problem, so I have bought a Belkin router - but I'm having same problem.
I have try many things, I have set up static IP on my router - same problem. Disabling firewall - same problem.
The problem is that my devices (one laptop, PC and two iPhones) are connected to router (all of them are using Wi-Fi connection), wireless connection is active but no internet connection.
I'm not getting any IP conflict.
I was on phone with eircom broadband support, and the only way they can help me is to sent me new router - which I believe will not fix my problem.

My friend is using Zyxcel router with same problems in same area and he has been told by eircom broadband support to switch the router for the night and it does fix the problem he does not has to reset router during the day - but this kind of solution is not good for me.

thanks for any help.

Hi ramzess,

Can you PM me with your eircom telephone number so I can run a few checks on the broadband connection / modem please.

Thanks, Mark

scomp1

Hi
My modem's wireless has broken and I was wondering if it can be repaired or can a new one be sent out.

eircom: Ant

scomp1 wrote: »

Hi
My modem's wireless has broken and I was wondering if it can be repaired or can a new one be sent out.

Hi socmp1,

Thank you for your post.

If your eircom wireless modem is phyically broken, take a look at the following modem replacement options on the eircom Forum :

Modem Replacement Options

If the modem is not physically damaged, then maybe try some quick troubleshooting suggestions (outlined below). In many cases the modem itself is not the source of your broadband connection issue.

Broadband Check

Try to identify is this is not just a local wireless signal issue, rather than a broadband sync or connection issue.

To do this, connect your computer to the modem with the yellow ethernet cable if possible. This would eliminate any wireless related problems which may affect your connection speed.


Disconnect everything from the phone line: phones, fax machine, Sky Digital TV, or any other equipment connected to the phone line which may interfere with the broadband connection. Remove the splitter and connect the modem directly to the main phone socket. Avoid using any private or long telephone cable leads and just use the equipment that initially came with your eircom wireless modem.

Once you have established the source of this and if you are still experiencing connection issues, please contact Technical Support directly. They will need to run some quick tests with you on the phone, and may need to advise further if this issue is to be escalated.

Broadband Technical Support : 1890 260260 (locall); Hours : 08:00 - 22:00 (7 days).

Please retain your case id /reference from Technical Support, as this will speed up your call and help if you need to follow this up. Alternatively, let me know your case id and I will follow this up with Technical Support.

Best wishes,
Ant

scomp1

Hi I checked the website and I am a bit unsure what to do.
My wireless has definitely broken and I have tried everything to fix it. Occasionally it works but it cuts out and the range is terrible. I was wondering how to get a new one sent out. The modem is very annoying and I hope you can help me

Greenie77

Hi, I would like to sign up with eirecom for broadband but was wondering if you could tell me what speed is available to me ?? and how far from the exchange i am ?? i live in doctors road ballyhaunis i will PM you my phone number if this helps am i going to get anywhere near the 8mb that the website says is achievable ?? i am not really looking for high download speed just a stable connection without high latency !! i am with 3g at the moment and the speed for me is very good but i regularly ping at 300-400 to Galway :(:( Anyway i look foreward to speaking with someone from Eirecom soon if my questions can be answered !!! Thnx Greenie77

eircom: James

Greenie77 wrote: »

Hi, I would like to sign up with eirecom for broadband but was wondering if you could tell me what speed is available to me ?? and how far from the exchange i am ?? i live in doctors road ballyhaunis i will PM you my phone number if this helps am i going to get anywhere near the 8mb that the website says is achievable ?? i am not really looking for high download speed just a stable connection without high latency !! i am with 3g at the moment and the speed for me is very good but i regularly ping at 300-400 to Galway :(:( Anyway i look foreward to speaking with someone from Eirecom soon if my questions can be answered !!! Thnx Greenie77

Hi Greenie77,

There are about 35-40 houses listed on that street. I have randomly tested a total of 18 addresses, at each end and a few in the middle. The results look decent, with speeds ranging from 17-20mb for every address I tested. If you PM me the number to your house I'll try be more specific. There is a good level of service no matter where I check so I would reckon you'll get close to the full 8mb. When it comes to ping/latency it's really dependent on your setup and computer along with the line stats so I can't give an exact answer on that one until it's actually active. Hope this helps but if need any more info let me know.

Regards

James

NoGimmicks

Hi,
I am having similar problems to ones mentioned on this thread.
We had a lot of problems with our Eircom Broadband in the last 2 weeks as the DSL would constantly cut out for a minute. Eircom sent us out a new router, this time it was the black router with one antenna. The dsl problem is fixed but the internet is slower than ever.
I tried rebooting the router every time it got slow but to no effect.

Please help mr. Eircom man

eircom: Mark

NoGimmicks wrote: »

Hi,
I am having similar problems to ones mentioned on this thread.
We had a lot of problems with our Eircom Broadband in the last 2 weeks as the DSL would constantly cut out for a minute. Eircom sent us out a new router, this time it was the black router with one antenna. The dsl problem is fixed but the internet is slower than ever.
I tried rebooting the router every time it got slow but to no effect.

Please help mr. Eircom man

What speeds are you getting at the moment?

Can you PM me with your tel no: so I can run a few checks.

Thanks, Mark

NoGimmicks

Hi Mark,

Well I haven't actually tested the speeds yet...anytime I tried to load the page it would timeout so I gave up.
Strangely enough though, I tried it now and it's working fine. 2.7mbps which is what I would expect but I can guarantee I wasn't getting that about an hour ago. I could barely open Boards.
Anyway, yeah I'll PM you now.

Cheers

eircom: Mark

NoGimmicks wrote: »

Hi Mark,

Well I haven't actually tested the speeds yet...anytime I tried to load the page it would timeout so I gave up.
Strangely enough though, I tried it now and it's working fine. 2.7mbps which is what I would expect but I can guarantee I wasn't getting that about an hour ago. I could barely open Boards.
Anyway, yeah I'll PM you now.

Cheers

Hi NoGimmicks.

Sorry about the delay, I see the case was open with broadband technical support and there is still an open case with them.

I will be back to you tomorrow.

Thanks, Mark

phonchoman

Hi guys, I need some help or advice with the router.

I signed up with Eircom a while back and mostly its all running fine but recently I am having to turn off the router (and on again) to get the speed back up.

Its very odd and this seems to fix the issue but its happening very often, a few weeks ago I did it once a week, then it was a few times a week, then every day and now several times throughout the day.

Please, any advice or help would be super. Thanks guys

fussyonion

I also find I have to restart my modem too, to get a faster connection.
I never had this problem with the old silver modems...is it just the black ones that are the problem?
Bit of a nuisance having to turn it off and then on again.

eircom: Mark

phonchoman wrote: »

Hi guys, I need some help or advice with the router.

I signed up with Eircom a while back and mostly its all running fine but recently I am having to turn off the router (and on again) to get the speed back up.

Its very odd and this seems to fix the issue but its happening very often, a few weeks ago I did it once a week, then it was a few times a week, then every day and now several times throughout the day.

Please, any advice or help would be super. Thanks guys

Hi phonchoman

Can you PM me with the telephone number and I will run a few checks on the connection.

Mark

touts

It seems to be a common problem with the piles of crap eircom send out as modems. Tried the telephone helpline and was told that the solution to needing to restart the modem every few days to maintain the speed was to restart the modem every few days. Came on here and one of the eircomguys said they fixed a problem with the line and maybe they did but it didnt fix the slowing down over time problem.

I'm sort of living with it until I see what better options are out there. Was about to switch to vodafone but then heard sky are coming with packages that included tv so I decided to wait and see what they offer. Basically the only reason I havent switched is not wanting to be tied into a long contract just when sky launch.

e.pepper

Hi all, this is my experience & i'm writing it to advise people of all the problems & money it cost me personally to join Eircom because of what is basic bad customer care (I'm a retail manager & master trainer in sales training & customer care)... I signed up on 01-08-12 being told I would be connected within 10 working days, on 14-8-12 I recieved a call telling me that a tech agent would be able to connect me on either friday 17th or monday 20th (both well over 10 working days) giving me the option and I chose friday explaining getting back online was of upmost importance especially for research for my second job. So after taking friday off I then recieved a txt at 9.10 am telling me they would be out on monday which was the day I specified I didnt want and it ment I had to take a second day off, So I lost a wage for both friday and monday totalling €300 because of EIRCOM'S mistake (6 mth's of what my connection would cost and something a 15 second call could have avoided), and then said I'd be online in 5 days, and yet I didnt actually Get online until 29-08-12. By this time I had to cancel a contract class as I couldn't do research and not only lost that wage (€200) but could easily lose the contract. I am in total €500 out of pocket so far because of this issue and today i got a call trying to sweeten me up with 2 mth's free line rental (about €45 spread over 2 mth's) as compo!!! I mean I find this insulting to be 100% honest, I had to hound EIRCOM to get online and it still took a month.
This is not including the knock on effect these issues have caused, things like:

Because i had to take those 2 days off, I was unable to take my son the following Saturday (under strict orders from my unhappy area manager) as i had to work to make up part of the two days I had to take off, which caused major conflict. I was made look totally unprofessional by asking the area manager for those two days off for something that literally took 5 to 8 min's to do, and something that a 15 second call to inform me of the change would have fixed. To be honest I could go on and on, every single member of staff i have talked to has given me different info, some simply didnt want to help, other's couldn't do enough and I know this as I've talked to quite a few over these last 5 wk's and it's what i specialize in. Trying to get to speak to a manager is next to imposible, and they don't bother ringing you back.

My advice to you all is don't bother signing up with eircom, there are much better deals out there and you'll be connected in a fraction of the time, and you'll not be left furious at how you've been treated...
Being honest I have been in almost every situation there is in retail and customer care, and by week 3, I was not only an unhappy customer, but i was a seriously unhappy customer who hadn't even recieved his purchase, and was Hundred's of Euro's out of pocket.

phonchoman

would like to thank Mark at eircom for responding so swiftly. It really is great when people get back to you so quickly and are willing to help.

Thanks guys

eircom: Mark

phonchoman wrote: »

would like to thank Mark at eircom for responding so swiftly. It really is great when people get back to you so quickly and are willing to help.

Thanks guys

Hi phonchoman

No problem, let me know how the checks go.

Thanks, Mark

phonchoman

ever since I posted I seem to have really solid connection! happy days! been really consistent now guys, thanks for the help. I will keep you updated over the next couple of weeks as to how it goes but so far it has been exactly what I signed up for. Legends!

phonchoman

still going great, I might even go as far as saying its better than ever. Thank you again guys.

The Mountie

Hi there,
My elderly mother live in Pallasgreen, Co. Limerick and has been a customer of eircom for years, and has resigned a contract for joint phone/broadband package with the company. Unfortunately the broadband strength out here is very very low. I've just tested now, and the download speed is less than 0.14Mbps. It took me half an hour to buffer 3 minutes of a youtube clip.

I wonder is there any way that this can be improved or if anyone knows if there is a plan for improvements in the future.

Thanks.

eircom: Mark

The Mountie wrote: »

Hi there,
My elderly mother live in Pallasgreen, Co. Limerick and has been a customer of eircom for years, and has resigned a contract for joint phone/broadband package with the company. Unfortunately the broadband strength out here is very very low. I've just tested now, and the download speed is less than 0.14Mbps. It took me half an hour to buffer 3 minutes of a youtube clip.

I wonder is there any way that this can be improved or if anyone knows if there is a plan for improvements in the future.

Thanks.

Hi The Mountie,

If you would like to PM me with your telephone number I can look into your broadband / speed.

Thanks, Mark

The Mountie

eircom: Mark wrote: »

Hi The Mountie,

If you would like to PM me with your telephone number I can look into your broadband / speed.

Thanks, Mark

Thanks for everything Mark. Since yesterday, the connection has been quick and stable.

eircom: Mark

The Mountie wrote: »

Thanks for everything Mark. Since yesterday, the connection has been quick and stable.

No problem

Mark