UPC broadband connection keeps dropping

one4one

My UPC broadband keeps dropping, Tech support told it may be a Belkin router I have plugged in causing the problem. Its a Belkin Play Max N600 HD.

I just plug the Belkin WAN port into the LAN port of the UPC Cisco router and pretty much just use the Belkin as my main router. Now every hour or so the Cisco router drops its broadband signal but will just come back up as quick as it drops?

Can anyone tell if its possible it could be the Belkin router causing he problem? I set up the Belkin WAN port as Dynamic should I set it to static maybe?

Thanks in advance

shinzon

one4one wrote: »

My UPC broadband keeps dropping, Tech support told it may be a Belkin router I have plugged in causing the problem. Its a Belkin Play Max N600 HD.

I just plug the Belkin WAN port into the LAN port of the UPC Cisco router and pretty much just use the Belkin as my main router. Now every hour or so the Cisco router drops its broadband signal but will just come back up as quick as it drops?

Can anyone tell if its possible it could be the Belkin router causing he problem? I set up the Belkin WAN port as Dynamic should I set it to static maybe?

Thanks in advance

In a word no your only using the belkin as a wireless extender, its the cisco thats dropping the connection not the belkin, but if upc dont believe that then just take out the belkin an keep an eye on the cisco, if it drops then point made to Upc and ring them up again

or just ring them up and say nothing about the belkin up to yourself

Shin

one4one

shinzon wrote: »

In a word no your only using the belkin as a wireless extender, its the cisco thats dropping the connection not the belkin, but if upc dont believe that then just take out the belkin an keep an eye on the cisco, if it drops then point made to Upc and ring them up again

or just ring them up and say nothing about the belkin up to yourself

Shin

I called them already, I'm afraid then seen the Belkin plugged into the Cisco. Well I wouldn't say I'm just using it as a wireless extender. I'm using it as my main router as the UPC Cisco one is ****e!! So everything go's through the Belkin router.

Just wondering is there anything I could do or need to change in the settings of either routers to stop any conflict. There is also an option on the UPC Cisco router that is currently ticked " WAN Blocking" wondering if that is causing any issues

one4one

Sorry should of been more clear, I know its the Cisco that's dropping its broadband signal and not the Belkin, I just wondering is it the Belkin causing the Cisco to drop its signal?

Phibsboro

There appears to be an issue with UPC in Dublin. My dad had issues over the last few days with the connection dropping. He rang and they blamed "wireless conflict". Hmmm. Then this evening I am getting sporadic dropped connections (in a completely different area of Dublin).

I wonder if they are messing with the network in anticipation of the upcoming speed bump?

one4one

Phibsboro wrote: »

There appears to be an issue with UPC in Dublin. My dad had issues over the last few days with the connection dropping. He rang and they blamed "wireless conflict". Hmmm. Then this evening I am getting sporadic dropped connections (in a completely different area of Dublin).

I wonder if they are messing with the network in anticipation of the upcoming speed bump?

I know its not the Belkin now as I have it plugged out the last few hours and the Cisco is still dropping. Odd thing is, its dropping the exact same time, its dropping most hours @ 18 minutes past every time.

Turlock

I'm in Clonskeagh and have a similar problem, every now and again it just drops.
Internal network is fine (so can connect to other PC's and to UPC router) but internet connections just time out. Wait for a minute and it comes back...

These errors are showing up in my Thompson router log, I don't think they mean anything though

Mon Aug 22 00:32:56 2011 Warning (5) Map Reject - Not Authorized for Requested Downstream Traffic ...
Sat Aug 20 17:16:26 2011 Error (4) DHCP RENEW WARNING - Field invalid in response v4 option;CM-M...
Sat Aug 20 17:14:57 2011 Warning (5) Map Reject - Not Authorized for Requested Downstream Traffic ...
Sat Aug 20 11:21:45 2011 Critical (3) Started Unicast Maintenance Ranging - No Response received - ...
Sat Aug 20 11:13:35 2011 Warning (5) Map Reject - Not Authorized for Requested Downstream Traffic ...

hotboxaerox

having exact same issue in artane. connection t3 time out nearly every 10-15 minutes!
have had tech out twice in the last week the first guy blamed wireless conflict also but he replaced the modem anyway but the he messed up the provisioning set up and we needed a second lad out the next day to sort that.
was okay for a day and then was back to the usual crap and seems to be getting worse.

dartstothesea

Mine was doing the same, dropping connection every few minutes. No it won't connect to the DNS at all.

TM

Friend of mine (D12 - Walkinstown/Crumlin) also has sporadic dropouts using the UPC Scientific Atlanta EPC2203 (?) modem - e.g. happened on Saturday night around 11pm - connection just disappeared. Laptop was plugged directly in so the standalone wireless router normally used was out of the picture at the time. Basically the connection disappeared and I could see the lights flickering on the cable modem. In particular the DS light eventually went steady but the US light kept flickering for ages until the connection eventually came back to life and it went steady (about 30 mins later). I also tried power cycling the modem but that didn't help. I've sent a query to UPC and am awaiting their answer but just wondering if this problem is common, any tips on how to diagnose/rectify it when it happens etc.? My own UPC service seems to operate much more reliably (D7 area). Maybe not relevant but in my D12 friend's case neither UPC phone nor Digital+ HD are available - in case not having the latest and greatest backbone infrastructure might be a contributory factor?!?

pubelicious16

Same problem in Clondalkin. Every 30 minutes or so my connection will just reset as if the switch at the back of the modem was switched off then straight back on. Rang support yesterday and was told I'd be contacted back within 24 hours. Still awaiting a reply.
It's a shame too because this is the first problem I've had with UPC.

matt-dublin

you need to change the DHCP lease on the cisco router to 99999999999999999999

this will fix the issue of wireless dropping out every 30 mins

Kev217

Same problem here in Swords.

vibe666

matt-dublin wrote: »

you need to change the DHCP lease on the cisco router to 99999999999999999999

this will fix the issue of wireless dropping out every 30 mins

if you read through the posts in the thread, it's not the wireless connection dropping, it's the internet connection itself.

yawnstretch

My connection dropped a couple of times this weekend for no reason too. UPC Galway

JonB

Yeah I'm having the same problem today. Dropping like every 5 minutes. Everything looks normal aswell. All the lights that should be on the sci alantic are on. Speed and ping seem fine.

I just get no connection to internet and sometimes it doesn't even tell me that theres no connection to internet but pages and stuff won't load.
The same problem happens in both the 2.4GHz and 5GHz band.
I also eliminated wireless and hooked up via ethernet and I have the same problem.
So my next step for when it disconnects is to eliminate the router all together and test directly into the Scientific Alantic.

I wouldn't mind I just started my 3 weeks summer holidays and bam connection problems grrrrr. I need my internets man. I can't go cold turkey. Everything I do relates to the internet. Please don't make me turn on the tv or even worse step outside. pleassssssssssse

aligator_am

Same here in Lucan, only happening over the past few days, fairly random too.

EDIT: lol, router just bombed out again, has anyone got any sort of proper answer from UPC about this?

Kev217

Still happening for me (Swords) seems to come back the second I do a restart too.

CrazyRabbit

Consider yourselves lucky.

I've had this problem for 4 months and UPC admit it, but refuse to fix it because they don't want to spend time/effort/money fixing a network that is to be replaced 'in a few weeks'.

When I complained, the CSR asked if I'd like to just cancel my account!!!

I get 10-40 disconnections most evenings. And when it is connected, there is 5-10% packet loss and this upload speed:

(30mb package)


The customer care team won't call me back as promised, and I've over 200 calls logged with UPC support. I'd dump them in a second but ADSL is even worse in this area and I refuse to give any money (even indirectly) to those b$%£$% in Eircom.

I've started recording my calls to them and am going to take them to court for breach of contract. It's the only option left to me.

jimmycrackcorm

CrazyRabbit wrote: »

I've started recording my calls to them and am going to take them to court for breach of contract. It's the only option left to me.

But they're allowing you to cancel your contract so don't expect much.

TM

TM wrote: »

Friend of mine (D12 - Walkinstown/Crumlin) also has sporadic dropouts using the UPC Scientific Atlanta EPC2203 (?) modem - e.g. happened on Saturday night around 11pm - connection just disappeared. Laptop was plugged directly in so the standalone wireless router normally used was out of the picture at the time. Basically the connection disappeared and I could see the lights flickering on the cable modem. In particular the DS light eventually went steady but the US light kept flickering for ages until the connection eventually came back to life and it went steady (about 30 mins later). I also tried power cycling the modem but that didn't help. I've sent a query to UPC and am awaiting their answer but just wondering if this problem is common, any tips on how to diagnose/rectify it when it happens etc.? My own UPC service seems to operate much more reliably (D7 area). Maybe not relevant but in my D12 friend's case neither UPC phone nor Digital+ HD are available - in case not having the latest and greatest backbone infrastructure might be a contributory factor?!?

My UPC is down in Fairview at the moment, exact same symptoms and this is at least the 10th time it's gone down this way over the last few months. If you log into the web interface of the 2203 while the US light is blinking, it says "Cable Modem Status: Access Denied"

lucernarian

This is poor form. Has there been any official response or reason from UPC over this?

Doylers

CrazyRabbit wrote: »

Consider yourselves lucky.

I've had this problem for 4 months and UPC admit it, but refuse to fix it because they don't want to spend time/effort/money fixing a network that is to be replaced 'in a few weeks'.

When I complained, the CSR asked if I'd like to just cancel my account!!!

I get 10-40 disconnections most evenings. And when it is connected, there is 5-10% packet loss and this upload speed:

(30mb package)


The customer care team won't call me back as promised, and I've over 200 calls logged with UPC support. I'd dump them in a second but ADSL is even worse in this area and I refuse to give any money (even indirectly) to those b$%£$% in Eircom.

I've started recording my calls to them and am going to take them to court for breach of contract. It's the only option left to me.

Hope you told the agent at the start of every call that your recording it. Otherwise its not admissible in court.

gsxr1

Happening for the last few days in naas. First time I have had connection problems with them in over a year. Got cut off in a real money poker game twice. Cost me dearly.

I also got a sneaky text from them today saying I have been up graded to 20 meg. They did this last year before they raised the prices. Then charge me when I want to downgrade to what I started with when I first joined. Snakes

vibe666

Doylers wrote: »

Hope you told the agent at the start of every call that your recording it. Otherwise its not admissible in court.

it might be worth aguing that as tey record all the calls themselves and there is a pre-recorded notification that the call is being recorded by them 'for training purposes' that they are already fully aware that the call is being recorded and who records it is irrelevant since everyone on the call already knows it is.

might be an interesting one to try in court anyway.

roast

vibe666 wrote: »

it might be worth aguing that as tey record all the calls themselves and there is a pre-recorded notification that the call is being recorded by them 'for training purposes' that they are already fully aware that the call is being recorded and who records it is irrelevant since everyone on the call already knows it is.

might be an interesting one to try in court anyway.

To be used as evidence in court, the defendant needs to state they're recording the call.

UPC would be covered, as they have advised they record the call.
The caller, however, must first advise the agent straight away that they are recording the call, before any details are exchanged.

yawnstretch

roast wrote: »

To be used as evidence in court, the defendant needs to state they're recording the call.

UPC would be covered, as they have advised they record the call.
The caller, however, must first advise the agent straight away that they are recording the call, before any details are exchanged.

Where this logic collapses however is when the agents are instructed to hang up if so notified.

I say record them all and share them online. It's one more anti-citizen, pro-corporate rule so why should it be respected?

Mr. Presentable

one4one wrote: »

My UPC broadband keeps dropping, Tech support told it may be a Belkin router I have plugged in causing the problem. Its a Belkin Play Max N600 HD.

I just plug the Belkin WAN port into the LAN port of the UPC Cisco router and pretty much just use the Belkin as my main router. Now every hour or so the Cisco router drops its broadband signal but will just come back up as quick as it drops?

Can anyone tell if its possible it could be the Belkin router causing he problem? I set up the Belkin WAN port as Dynamic should I set it to static maybe?

Thanks in advance

If you connect directly to the Cisco, bypassing the Belkin, do you still get disconnects?

one4one

Mr. Presentable wrote: »

If you connect directly to the Cisco, bypassing the Belkin, do you still get disconnects?

Yep it would still do it, but it seems to have stopped dropping now!!

roast

yawnstretch wrote: »

Where this logic collapses however is when the agents are instructed to hang up if so notified.

Logic doesn't collapse. They are not obliged to continue the call if they don't wish to. Just like the caller can end the call if they are not comfortable with it being recorded.

yawnstretch wrote: »

I say record them all and share them online. It's one more anti-citizen, pro-corporate rule so why should it be respected?

Along with making you a bit of a vigilante, that's a breach of the data protection act if there are any personal details (either the customers or the companys) are revealed.

EDIT:Laws aren't meant to be respected, they're to be obeyed. :pac:

yawnstretch

roast wrote: »

Logic doesn't collapse. They are not obliged to continue the call if they don't wish to. Just like the caller can end the call if they are not comfortable with it being recorded.


Along with making you a bit of a vigilante, that's a breach of the data protection act if there are any personal details (either the customers or the companys) are revealed.

EDIT:Laws aren't meant to be respected, they're to be obeyed. :pac:

You're not seeing the bigger picture. We have laws for a reason. In this case the consumer is powerless.

To be honest I was being overly dramatic and don't actually advocate this but there does need to be a rebalancing of laws for people who go up against corporations.

roast

yawnstretch wrote: »

You're not seeing the bigger picture. We have laws for a reason. In this case the consumer is powerless.

To be honest I was being overly dramatic and don't actually advocate this but there does need to be a rebalancing of laws for people who go up against corporations.

Fair enough.

Yeah, I see the bigger picture, and yeah, I agree with you to a certain extent. It's doubtful any laws are going to be reviewed though. And in all honesty, the first step is to get a comms regulator that doesn't do a piss-poor job, and actually stand up for consumers against sh!tty business practices.

ITDemo

Getting frequent downtime here in Lucan, is this still happening for anyone else?
Thanks.

CrazyRabbit

Doylers wrote: »

Hope you told the agent at the start of every call that your recording it. Otherwise its not admissible in court.

I always tell them. They usually respond by saying that they do not give their permission. However, permission is not required, I simply just need to inform them.

I'll also be requesting all details they have on their systems regarding me, including all Customer Service Tickets. Under the Data Protection Act, they can't refuse, but can charge a nominal fee.

Once I have everything, I'll confront their legal office and give them one last chance.

I amazes me how so many people say that UPC Customer Service is excellent. I've found them to be persistent liars and thoroughly unhelpful.

mark17j

matt-dublin wrote: »

you need to change the DHCP lease on the cisco router to 99999999999999999999

this will fix the issue of wireless dropping out every 30 mins

u can't access DHCP on it, access is denied

vibe666

CrazyRabbit wrote: »

I amazes me how so many people say that UPC Customer Service is excellent. I've found them to be persistent liars and thoroughly unhelpful.

1st line support are a bunch of cowboys, but once you get past them the support is usually okay.

the problem is, as with any isp or similar service provider, that you get dogs abuse and it pays very little for long, awkward hours in a call centre so nobody stays in the job very long (6-12 months at the very most, quite often less than a few months), which means that your chances of actually getting somebody competent right off the bat are very low.

on the call recording note, you don't need to hand in your own recordings as evidence, you just need to play them in private for your solicitor so he knows what's in them and what he can use, and then he can get a court order to have UPC's own call logs used in evidence as required.

TM

vibe666 wrote: »

1st line support are a bunch of cowboys, but once you get past them the support is usually okay.

I usually try to call directly into the self install guys even with technical issues that are not self install issues per se (or at all ). Have always found them very helpful and knowledgeable. Just my experience.

CrazyRabbit

Well....huge outage affecting the whole area today from about 2:30pm. Someone in UPC made the decision to 'switch everyone over to the new system' instead of fixing the fault.

Weeks trying to get them to give me a date for the conversion, and it seems that they could have done it at any time...sigh. Anyway...connection is rock solid since 6:30-pm. 29.8mb/s download and 2.8mb/s upload, with no packet loss and no jitter. Just hope it stays that way!

vibe666

CrazyRabbit wrote: »

Weeks trying to get them to give me a date for the conversion, and it seems that they could have done it at any time...sigh. Anyway...connection is rock solid since 6:30-pm. 29.8mb/s download and 2.8mb/s upload, with no packet loss and no jitter. Just hope it stays that way!

good stuff, glad you're sorted finally, i know you've been pulling your hair out for a good while now.

CrazyRabbit

CrazyRabbit wrote: »

Well....huge outage affecting the whole area today from about 2:30pm. Someone in UPC made the decision to 'switch everyone over to the new system' instead of fixing the fault.

Weeks trying to get them to give me a date for the conversion, and it seems that they could have done it at any time...sigh. Anyway...connection is rock solid since 6:30-pm. 29.8mb/s download and 2.8mb/s upload, with no packet loss and no jitter. Just hope it stays that way!

Aaaarrggghhhhhh. I spoke too soon. 3 disconnections in the last 15 minutes.

Oh how I loathe this company.

KonFusion

Just connected to UPC today.

Wired from router to PC. Connection has dropped 4 or 5 times in the past hour

Mellowblue

sporadic connection here too ( Swords ) . Lose connection 4 or 5 times an hour

CrazyRabbit

I had a new engineer out today, and this one really knew what he was doing (a guy called Maxcim). Gave me the new Thomson Modem, and changed all the connectors on the Ethernet cables. Whilst doing this, I think he found the cause of the connections issues I've had for many many months. The connector that goes into the wall box wasn't fixed correctly to the cable. The copper core was too short and had become black from the poor connection. 9 hours later, and no disconnections so far. That's the best I've seen in about 6 months.

I still think UPC support is crap, and their Customer Care team are a bunch of liars. But at least they have some competent employees....just took a while to find one.

wahrewohla

Connection is utter rubbish. drops hourly or so - Clane, Co.Kildare

DOC09UNAM

CrazyRabbit wrote: »

I had a new engineer out today, and this one really knew what he was doing (a guy called Maxcim). Gave me the new Thomson Modem, and changed all the connectors on the Ethernet cables. Whilst doing this, I think he found the cause of the connections issues I've had for many many months. The connector that goes into the wall box wasn't fixed correctly to the cable. The copper core was too short and had become black from the poor connection. 9 hours later, and no disconnections so far. That's the best I've seen in about 6 months.

I still think UPC support is crap, and their Customer Care team are a bunch of liars. But at least they have some competent employees....just took a while to find one.

The customer care have nothing to do with it, it's the tech department you should have been dealing with all along.

DOC09UNAM

DOC09UNAM wrote: »

The customer care have nothing to do with it, it's the tech department you should have been dealing with all along.

But I still wouldn't let their "customer care" off the hook. I was having a modem issue last year, the modem was sticking on old firmware and as such it kept losing sync with "DCC aborted" errors in the log. I phoned up to explain and the Limerick guy I got was very rude to me, denying that there was any firmware issue with the modem and was even telling me to contact Scientific Atlanta about it! I tried to explain the problem but he cut across me trying to say that I should change the channel on my wireless. I was on the verge of snapping at him but he reluctantly agreed to send someone out to replace the modem. The modem was replaced, it updated to the new firmware immediately and has been perfect ever since.

I think that what happened was when the original modem was installed, it tried to update the firmware and failed as the modem had locked up and had to be rebooted. So when I rebooted it, it stayed on the old firmware and wouldn't update again. It seems that I knew more about the fault than he did!

Maj Malfunction

I having constant issues with UPC in Dublin 9 with the CISCO modem dropping the connection, it happens approx every 15 minutes. I haven't had issues with UPC before now, but this is most annoying.

UPC better get the issue resolved quickly, there is plenty of choice now for broadband packages in the market, so I don't need to be stuck with poor service.:mad:

DerOS

Just thought I'd mention I'm having the same issue in Clane, Co. Kildare. Called numerous times but by the time I get through, it's back up running and "everything looks good from our end" is the stock reply. Eventually, I got passed to 2nd stage support and they sent a guy out who said we'd a damaged cable. So he wrapped some insulation tape around the cable outside and gave my missus some bull**** explanation and went on his merry way.
Nothing has changed. Still regularly slows way down and intermittently drops out altogether.

Antrim_Man

Keep losing my wireless connection for a number of seconds. I have been trying different channels one at a time but no fix so far :mad:

TM

Was that always the way or has this just started happining recently? If it's a new development then what, if anything, changed in the meantime in terms of modem/router configuration etc.? Have you checked in case there's a firmware upgrade for your box that might help? Hope this helps..

Antrim_Man

TM wrote: »

Was that always the way or has this just started happining recently? If it's a new development then what, if anything, changed in the meantime in terms of modem/router configuration etc.? Have you checked in case there's a firmware upgrade for your box that might help? Hope this helps..

More or less since I got it. No changes. Cannot see how to update this model


Cisco EPC3925 EuroDocsis 3.0 2-PORT Voice Gateway