cancelling eircom account

dammitjanet

I'm hoping some mods here can advise me.
I will have been with eircom for a year this month and I am looking to cancel my account as soon as I can. I have looked for proceedures on how to go about this but have been unable to get any clear answers. I am also concerned as to if there will be a fine for cancelling (I would hope not as I will have been a customer for the term of my contract).

After some very bad experiences with the phone helpline for previous issues I am hoping someone can advice me what to do here.

eircom: Mark

dammitjanet wrote: »

I'm hoping some mods here can advise me.
I will have been with eircom for a year this month and I am looking to cancel my account as soon as I can. I have looked for proceedures on how to go about this but have been unable to get any clear answers. I am also concerned as to if there will be a fine for cancelling (I would hope not as I will have been a customer for the term of my contract).

After some very bad experiences with the phone helpline for previous issues I am hoping someone can advice me what to do here.

Hi dammitjanet,

eircom now require a 30 day notification to cancel the broadband service and phone service. If you contact our service team on 1901 or 1800 242 633 they will take a record of the call and then transfer you to the cancellation department.

Eircom cancellations will take a record of your intention to cease and give the e-mail address or postal address to send the written request. They will follow up 30 days later to insure the cancellation order has been processed assuming eircom have received a letter or e-mail 30 days prior.

Thanks, Mark

oxygen

and do I need to know my account number to cancel eircom? Its not something Ive ever used. I was just on a call with one of your agents who didnt mention anything about taking note of the call to cancel broadband.

I have been with eircom over my one year contract. What are the penalties, if any, of stopping the direct debits?

Thanks

eircom: Tony

oxygen_temp wrote: »

and do I need to know my account number to cancel eircom? Its not something Ive ever used. I was just on a call with one of your agents who didnt mention anything about taking note of the call to cancel broadband.

I have been with eircom over my one year contract. What are the penalties, if any, of stopping the direct debits?

Thanks

Hi oxygen_temp
yes for security reasons you will definitely require your account number. If you have been with eircom for over a year there are no early cease charges, however it is better to call 1901 to arrange cease of account and cease of direct debit so that no further charges can be made against existing direct debit.
If you PM me your tel number I can advise you on any possible charges.
Tony

ChessHacker

I did this 10 minutes ago.

eircom makes it as difficult as they can to cancel any service.

Call 1800 503 503
You'll eventually get to 'Option 3', cancel account.
Patience is required as there'll be a queue and you will be offered the option of leaving a message for a call back. Don't do this!

After being asked to confirm your name, address and account number, you will be asked why you're cancelling, the reasons and the name of your new provider. Then you can cancel your broadband, phone or both.

You have to do it in writing and it takes 30 days (even though you can purchase a service online immediately).

Send a letter to eircom with all your details to:

eircom accounts,
Administration,
Unit 6B,
Westgate Business Park,
Ballymount,
Dublin 24.

I'm now on UPC 50 Mbit I ordered it last Tuesday and it was installed (free of charge thanks to Boards) in 90 minutes by appointment on Saturday (just after the rugby). I got a new cable for FM too. Very professional.

The phone will be going in a couple of weeks.

Lester Banks

I've also had a lot of trouble cancelling my Eircom broadband and phone account.

Here's the basic story:

I'd been with Eircom for several years but decided to move to UPC for higher speed broadband and cheaper overall phone/broadband package.

20 July 2011
-couldn't find cancellation information on eircom website so called eircom to ask what procedure was for cancelling account and moving to UPC.
"No need to cancel account, it will automatically cease when UPC port number"
Note: At no point did the agent advise that 30 days notice was required.

16 Aug 2011
Based on above information, I continued with UPC order.

22 Aug 2011
-UPC installed broadband and phone service


6 Sep 2011
- received final bill from eircom which included a further months "charge in lieu of one months notice to cease service"
- bill also included a charge for cancelling my direct debit too soon.
- called eircom to query additional months charge given that I hadn't been informed of need for notice by customer service agent(20th Jul)
- eircom response: "No notice applied to account so charge stands"

- I sent cheque to pay bill (including DD fee) less additional months charge as I deemed it unfair that notice period hadn't been made clear by eircom agent.


03 Oct 2011
- received call from Eircom saying that I had to "pay full amount and that I would have been informed of 30 days notice period back in February"
- explained I couldn't recall receiving that information and that even if I did,
I felt the eircom agent (20th Jul) should have made this clear when I asked him what the procedure for moving provider was.
- Eircom rep disagreed with me and said full amount needed to be paid.


Personally, I think this is very poor conduct from Eircom.
- I don't think they make the cancellation procedure clear enough on their website (As far as I can see it's still not in the FAQ section).
-I feel I received inadequate information when first calling about cancelling the account.
- I think that my offer to pay for the full period of service I received and also the DD cancellation fee (€18) was a fair resolution
- I wasn't happy with the threatening tone used by the customer care staff member when she suggested that the case would go to the courts if I failed to pay.



Has anyone had similar experience with Eircom? Or has anyone successfully
moved to another provider without charge? I was told by customer care rep that the account "doesn't get cancelled" when you move to another provider as the account remains active and just gets transferred. So if this is the case, I'm not sure how the 30 day notice period is co-ordinated between eircom and the new provider?


Any suggestions/ feedback from Eircom mods??

eircom: Mark

Lester Banks wrote: »

I've also had a lot of trouble cancelling my Eircom broadband and phone account.

Here's the basic story:

I'd been with Eircom for several years but decided to move to UPC for higher speed broadband and cheaper overall phone/broadband package.

20 July 2011
-couldn't find cancellation information on eircom website so called eircom to ask what procedure was for cancelling account and moving to UPC.
"No need to cancel account, it will automatically cease when UPC port number"
Note: At no point did the agent advise that 30 days notice was required.

16 Aug 2011
Based on above information, I continued with UPC order.

22 Aug 2011
-UPC installed broadband and phone service


6 Sep 2011
- received final bill from eircom which included a further months "charge in lieu of one months notice to cease service"
- bill also included a charge for cancelling my direct debit too soon.
- called eircom to query additional months charge given that I hadn't been informed of need for notice by customer service agent(20th Jul)
- eircom response: "No notice applied to account so charge stands"

- I sent cheque to pay bill (including DD fee) less additional months charge as I deemed it unfair that notice period hadn't been made clear by eircom agent.


03 Oct 2011
- received call from Eircom saying that I had to "pay full amount and that I would have been informed of 30 days notice period back in February"
- explained I couldn't recall receiving that information and that even if I did,
I felt the eircom agent (20th Jul) should have made this clear when I asked him what the procedure for moving provider was.
- Eircom rep disagreed with me and said full amount needed to be paid.


Personally, I think this is very poor conduct from Eircom.
- I don't think they make the cancellation procedure clear enough on their website (As far as I can see it's still not in the FAQ section).
-I feel I received inadequate information when first calling about cancelling the account.
- I think that my offer to pay for the full period of service I received and also the DD cancellation fee (€18) was a fair resolution
- I wasn't happy with the threatening tone used by the customer care staff member when she suggested that the case would go to the courts if I failed to pay.



Has anyone had similar experience with Eircom? Or has anyone successfully
moved to another provider without charge? I was told by customer care rep that the account "doesn't get cancelled" when you move to another provider as the account remains active and just gets transferred. So if this is the case, I'm not sure how the 30 day notice period is co-ordinated between eircom and the new provider?


Any suggestions/ feedback from Eircom mods??

Hi Lester Banks,

Can you private message me with your eircom account number and I will look into the history on your account.

Thanks, Mark

Hifi Keith

Very same thing as above happened to my mother. She was informed when ordering upc that no cancellation was necessary as it would happen automatically on porting.

Eircom said that their cancellation had recently changed and 30 days written notice was required or there would be a charge and regardless of her contract 'they can change their terms if and when they feel like it' and she 'should have read the condition changes in the notices in the papers or would have been sent a letter'

Not great for a customer of 30+ years

eircom: Tony

Hifi Keith wrote: »

Very same thing as above happened to my mother. She was informed when ordering upc that no cancellation was necessary as it would happen automatically on porting.

Eircom said that their cancellation had recently changed and 30 days written notice was required or there would be a charge and regardless of her contract 'they can change their terms if and when they feel like it' and she 'should have read the condition changes in the notices in the papers or would have been sent a letter'

Not great for a customer of 30+ years

Hifi Keith
Yes in August the 30 day written notice condition was introduced and it is true that these change were announced in Feb of this year so I cannot do much on that subject.
My apologies however for the unfortunate way this was delivered to you. Eircom can not and can not change their contract conditions 'when they feel like it' as there are regulatary bodies who control contract conditions.
Sorry that the change over did not go more smoothly for your mother. If you do have any further query with this process please let me know.
Tony

Hifi Keith

Seems a strange way to treat long term customers, its not like she cancelled within her initial 12 month contract and was not notified of the change in service conditions regarding cancellations. She was advised by UPC that the process was automated and she would not have to contact her existing provider so will leave the dispute amongst the two providers.

I'd imagine any customer in a similar situation would think twice about returning to Eircom should the UPC service be disappointing

eircom: Tony

Hifi Keith wrote: »

Seems a strange way to treat long term customers, its not like she cancelled within her initial 12 month contract and was not notified of the change in service conditions regarding cancellations. She was advised by UPC that the process was automated and she would not have to contact her existing provider so will leave the dispute amongst the two providers.

I'd imagine any customer in a similar situation would think twice about returning to Eircom should the UPC service be disappointing

Hi Hifi Keith
no I understand that this may cause a bit of frustration alright. I cannot really comment on what was advised by UPC in this particular case it does make sense to let the two providers sort out. If still not resolved for you though let me know. Thanks for posting and bringing this to our attention
Tony

Deliasz

hi, what is a mail address to eircom to cancel account ? phonecancelation@eircom.ie ?


thanks

eircom: Mark

Deliasz wrote: »

hi, what is a mail address to eircom to cancel account ? phonecancelation@eircom.ie ?


thanks

Hi Deliasz,

eircom now require a 30 day notification to cancel the broadband service and phone service. If you contact our service team on 1901 or 1800 242 633 they will take a record of the call and then transfer you to the cancellation department.

Eircom cancellations will take a record of your intention to cease and give the e-mail address or postal address to send the written request. They will follow up 30 days later to insure the cancellation order has been processed assuming eircom have received a letter or e-mail 30 days prior.

We require customers to call first to insure they are advised of any contract issues and to insure a follow up will be flagged on the account when the e-mail is received.

Thanks, Mark

Deliasz

Hi Mark,

I had that call yesterday but I was too busy to send a mail.Customer service told me to send a mail and I just want to confirm mail address.

There was nothing about my contract and issues or other fines. I will ring them again to be sure. Thanks in advance.

eircom: Mark

Deliasz wrote: »

Hi Mark,

I had that call yesterday but I was too busy to send a mail.Customer service told me to send a mail and I just want to confirm mail address.

There was nothing about my contract and issues or other fines. I will ring them again to be sure. Thanks in advance.

Hi Deliasz

Let me know if you have any issues getting through to them.

Thanks, Mark

Creasy_bear

Mark...can you help me please.

My contract (phone & broadband) is ending on the 13th of December, so I want to move to another provider.

Do I just need to post a letter to.....

Notification to cease desk,
3rd floor
Telephone House
Malbroro Steet
Dublin 1.

Is that the right address? Also what exactly do you say in the letter?

thanks.

eircom: Mark

Creasy_bear wrote: »

Mark...can you help me please.

My contract (phone & broadband) is ending on the 13th of December, so I want to move to another provider.

Do I just need to post a letter to.....

Notification to cease desk,
3rd floor
Telephone House
Malbroro Steet
Dublin 1.

Is that the right address? Also what exactly do you say in the letter?

thanks.

Hi Creasy_bear,

We need to have a record of your intention to cease prior to advising of the written address or e-maill address to send a written request.

This way the acount is flagged for a follow up once we recieve a written or e-mail request it will be assigned to be cancelled 30 days later.

If you contact services on 1800 242 633, they will be able to put you through to cancellations to begin the process.

Thanks, Mark

Creasy_bear

eircom: Mark wrote: »

Hi Creasy_bear,

We need to have a record of your intention to cease prior to advising of the written address or e-maill address to send a written request.

This way the acount is flagged for a follow up once we recieve a written or e-mail request it will be assigned to be cancelled 30 days later.

If you contact services on 1800 242 633, they will be able to put you through to cancellations to begin the process.

Thanks, Mark

Already rang them.......what I typed above is exactly what they told me to do
can you confirm for me that it is correct?

eircom: Mark

Creasy_bear wrote: »

Already rang them.......what I typed above is exactly what they told me to do
can you confirm for me that it is correct?

Hi,

I PM you there, if you want to send the e-mail to be certain and I will get in touch with cancellations and get back to you tomorrow.

Thanks, Mark.

Creasy_bear

eircom: Mark wrote: »

Hi,

I PM you there, if you want to send the e-mail to be certain and I will get in touch with cancellations and get back to you tomorrow.

Thanks, Mark.

I have replied to your pm

Lester Banks

No surprise to see that eircom are still making the cancellation process as difficult and unclear as possible.

Mark,
The guy has asked you twice for the cancellation email address and you haven't provided it. He has already made the phonecall and just wants to confirm by email.

Most services are happy to accept an email or letter of cancellation but Eircom insist on getting you on the phone to try and convince you to stay with them. If they were offering a better value service they wouldn't have to be so vague about the cancellation process. Just try find information on cancelling on the Eircom website. Apparently it's in there somewhere?!?
(Mark, is it policy not to post the cancellation email address here? Or can you post link to cancellation process on Eircom website)

It would avoid so much confusion if Eircom provided clear cancellation steps in the FAQ section.

eircom: Mark

Lester Banks wrote: »

No surprise to see that eircom are still making the cancellation process as difficult and unclear as possible.

Mark,
The guy has asked you twice for the cancellation email address and you haven't provided it. He has already made the phonecall and just wants to confirm by email.

Most services are happy to accept an email or letter of cancellation but Eircom insist on getting you on the phone to try and convince you to stay with them. If they were offering a better value service they wouldn't have to be so vague about the cancellation process. Just try find information on cancelling on the Eircom website. Apparently it's in there somewhere?!?
(Mark, is it policy not to post the cancellation email address here? Or can you post link to cancellation process on Eircom website)

It would avoid so much confusion if Eircom provided clear cancellation steps in the FAQ section.

Hi Lester Banks

The reasons we refere each customer to contact cancellations are:

1) They may not be aware they are under contract and a early cancellation may be applied if they cancel within the contract time-frame.

2) There are different process' if a cuatomer wants to cancel the account completly or if they wan to advise us that they are moving provider and just want to give us the 30 day notification.

3) We want to keep a record of why customers are moving providers or cancelling the service.




Thanks, Mark

Deliasz

eircom: Mark wrote: »

Hi Deliasz

Let me know if you have any issues getting through to them.

Thanks, Mark

Hi. I would like to get a proper e-mail address for cancellation beacuse all my mails to eircom returned to me..

Regards

eircom: Ant

Deliasz wrote: »

Hi. I would like to get a proper e-mail address for cancellation beacuse all my mails to eircom returned to me..

Regards

Hi Deliasz,

Thanks for post. I am checking this and will advise shortly.

Kind regards, Ant

neiphin

Lester Banks wrote: »

No surprise to see that eircom are still making the cancellation process as difficult and unclear as possible.

Mark,
The guy has asked you twice for the cancellation email address and you haven't provided it. He has already made the phonecall and just wants to confirm by email.
.

eircom: Mark wrote: »

Hi Lester Banks

The reasons we refere each customer to contact cancellations are:

1) They may not be aware they are under contract and a early cancellation may be applied if they cancel within the contract time-frame.

2) There are different process' if a cuatomer wants to cancel the account completly or if they wan to advise us that they are moving provider and just want to give us the 30 day notification.

3) We want to keep a record of why customers are moving providers or cancelling the service.




Thanks, Mark

will you just give him the information he asked for, and stop for filibustering

Billgirlylegs

Well this is interesting. I got tangled up in this nonsense in September and I thought that I was just careless in not reading the terms and conditions. I see that this scam was introduced in August. Did Eircom tell anybody, or were people to gather the information by osmosis.

Presumably, this set of terms and conditions are available for inspection, along with the signed contract agreeing to the revised terms.

Lester Banks

neiphin wrote: »

Lester Banks wrote: »

No surprise to see that eircom are still making the cancellation process as difficult and unclear as possible.

Mark,
The guy has asked you twice for the cancellation email address and you haven't provided it. He has already made the phonecall and just wants to confirm by email.
.

eircom: Mark wrote: »

Hi Lester Banks

The reasons we refere each customer to contact cancellations are:

1) They may not be aware they are under contract and a early cancellation may be applied if they cancel within the contract time-frame.

2) There are different process' if a cuatomer wants to cancel the account completly or if they wan to advise us that they are moving provider and just want to give us the 30 day notification.

3) We want to keep a record of why customers are moving providers or cancelling the service.




Thanks, Mark

Mark,

Sorry but the reasons you listed are nonsense and a poor excuse for what is so obviously a tactic employed by Eircom to make cancellation as difficult as possible.

All three of the reasons you listed could be easily handled by providing an online cancellation form where the customer enters their account details and request for cancellation. The customer could automatically be alerted at this point if they are still within contract period and if so could then opt out of proceeding with cancellation. Your reasons (2) & (3)could also be catered for on this form.

It's already possible to order Eircom services online so it wouldn't be a stretch for your web guys to develop this form.

Of course, it won't happen as Eircom would rather take it's customers for a ride by prolonging the cancellation process long enough to get them to either give up on cancelling or at least take them into another billing period.

If I sound bitter, it's because I am and I was disgusted with the way Eircom treated me when I recently cancelled my account.

Now please stop beating around the bush and post the relevant email address for cancellations.

Alternatively, can you post link to location on Eircom website where cancellation process is explained.

IrishHomer

There was a discussion about this issue on the Joe duffy liveline show on RTE radio 1.

A lady who wished to end her contract after 30yrs of service was being messed around and told she had to pay a contract closure fee of a few hundred euros, it was very Ryanair like with all the hoops and hideen fees just to close a 30yr old agreement.

Of course nobody from Eircom came onto the show to speak up.

dazed+confused

Hi Mark


I phoned your cancellation line to cancel my account on the 30th of September. I wrote a letter dated the same day and asked that my account be cancelled from 2nd Nov and sent it to the address previously listed in this thread. My account is still active, please advise.

sorifinh

I had to get ComReg involved in Eircom selling me a completely dud package. After being told by the sales man at the door that I could change back to Eircom for my phone and broadband at a low price 'forever', (I even rang him back after UPC told me that my package was probably only for a year) and he assured me that it was NOT a one year deal, it was.

He also told me NOT to plug in my new phone as Eircom would charge me, otherwise leave it unplugged until my 30 days notice with UPC had expired. Imagine my surprise when I got a bill from the day I signed the contract. My cooling off period had expired but I went ahead and cancelled my new contract with Eircom and renegotiated with UPC.

I was asked to agree to pay a cancellation fee which I refused so Eircom refused to cancel my contract. The supervisor in Customer Service was the RUDEST man I ever had the pleasure of dealing with. I'll never go back after my experiences with this man.

ComReg sorted me out. Phew!

eircom: Mark

dazed+confused wrote: »

Hi Mark


I phoned your cancellation line to cancel my account on the 30th of September. I wrote a letter dated the same day and asked that my account be cancelled from 2nd Nov and sent it to the address previously listed in this thread. My account is still active, please advise.

Hi dazed+confused,

Can you PM me with your eircom account number and telephone number and I will check the staus of the written request with cancellations.

Thanks, Mark

xiam

eircom: Tony wrote: »

Hi oxygen_temp
yes for security reasons you will definitely require your account number. If you have been with eircom for over a year there are no early cease charges, however it is better to call 1901 to arrange cease of account and cease of direct debit so that no further charges can be made against existing direct debit.
If you PM me your tel number I can advise you on any possible charges.
Tony

Is the 200 pound deposit I paid on connection in 1986 refundable?

eircom: Mark

xiam wrote: »

Is the 200 pound deposit I paid on connection in 1986 refundable?

Hi Xiam,

There may have been a connection fee at the time which is non refundable. As far as I have been made aware there was not a deposit process for customers back in 1986?

Do you have any account details for the account you set up at that time?

Thanks, Mark

xiam

eircom: Mark wrote: »

Hi Xiam,

There may have been a connection fee at the time which is non refundable. As far as I have been made aware there was not a deposit process for customers back in 1986?

Do you have any account details for the account you set up at that time?

Thanks, Mark

No,I would presume that eircom would have copies of accounts,contracts entered into.If they have not how can they charge cancellation fees when they dont know the terms of the original contract?

Deliasz

And I still waiting for news from Ant. Cheers

lukyman

hy just cancell the eircom i have to pay penalties for 145 euro plus about 50 euro forward bill from which i don't know cause im already back to vodavone more than a month plus VAT OF 2012 U SEE WHY I PREPARED TO PAY PENALTY THAN STAY WITH EIRCOM THIS SUPPOSE TO BE BIG COMPANY but they make people thinK that every body is STUPID .ii was with vodavone before so before i join eircom i check monthly usage i have with my broadband so i thought it will be ok but 1 st month with eircom 10Mb i already exceess the alowance and a lady call me they will increase my allowance if i sind up for a contrack (hahahahaha)again i'm stupid because they my not see my bill like NEVER BEFORE I MEANT NEVER only with eircom for 7 month and for the last time the most thing i regrret is i'am the last one out from eircom in my working place and in my family. because today went i call my sisster and tell them about this they only said two words ha ha ha ha hahahahaha. to every body please check and ask the detail before u sind up call allowance in vodavone for cheaper price is and on and off peak not just off peak and 200 minutes to call 2 vodavone mobile,take that to make call from eircom and ask how much to pay to call on peak. and if any representative heare i have one question why u doing buiessnes like that in 21st century?

Gatica

I'm absolutely disgusted at Eircom. I've read so many threads and posts at their poor customer service and the amount of people that get billed for connection, disconnection and other services, before they're even provided.

My parents have recently tried to get their phone line activated, they're waiting >2 weeks and they've already got a bill for connection and line rental, before even getting a working phone-line. They're now trying to cancel it.
We're also waiting for the contract of my OH's family to expire to move them off Eircom. My recommendation to anyone is not to go near them, unless you're in the unfortunate situation of needing them to provide you with a line - in which case it looks like they still have an anti-competitive monopoly.
...and always, read the fine print, get full names of people you talk to, get eveything in writing and don't sign anything!

numinous

My experience with Eircom has not been satisfactory since 2007. I have now moved to UPC for phone and broadband. Even though UPC made a complete hash of my July 2011 application, their broadband service and customer service have been significantly better than Eircom's.

Ignore UPC's statement that applications are Internet only. Phone them after initially applying at their website.

Eircom.......I live in Clondalkin (since 2006) and used Eircom from that time as well as twice previously in other addresses in Dublin. Had phone/broadband package. Broadband speed was often so slow as to make Internet use either tortuous to effectively unusable, unless you wanted to spend one hour doing what it should take 7 minutes max to do online.

Twice requested replacement modems: Original modem supplied developed fault. Took three requests before a replacement was provided. When replacement modem developed a physical defect (no fault of mine) never received a replacement despite requesting same.

Finally switched to UPC in late October (yes it took that long) and despite phoning Eircom customer services after connection switch telling me my final bill would be zero (mysteriously no mention of 30 day notice needed or charge for failure of same) received a final bill for Euro 58.90.

Phoned customer services. Demanded to speak to supervisor, who was rude and argumentative and who didn't make any logical sense in defending initial zero bill advice and refused to provide a written confirmation of their stance defending final bill amount.

I cancelled direct debit and responded to subsequent demand f

or Euro 58.90 plus Euro 19 charge re direct debit, stating I wasn't going to pay until I received written response to my complaints (as above). Received letter threatening legal action within 10 days (letter arrived 5 days after date on letter) for Euro 58.90 (no direct debit mentioned).

I have still been unable to find any reference on www.eircom.ie confirming Euro 45 charge is appropriate for 30 day's notice not being provided.

Can someone advise where on www.eircom.ie fee is stated (or terms of calcualating it.)

I have been advised by a co-worker that transferring to another Irish phone / broadband provider does not incurr the 30 day minimum notice charge. Have I misunderstood the context of that in my case?

Another co-worker who switched from Eircom to UPC told me just to pay because reasoning with Eircom is hopeless and it's not worth the time or effort.

How many people are leaving Eircom due to it's shoddy customer services?

eircom: Ant

Hi Lukyman,

Let me know if I can still help you.

PM your phone or Account number and I will check you final bill details with our Customer Care department.

All the best,
Ant

lukyman wrote: »

hy just cancell the eircom i have to pay penalties for 145 euro plus about 50 euro forward bill from which i don't know cause im already back to vodavone more than a month plus VAT OF 2012 U SEE WHY I PREPARED TO PAY PENALTY THAN STAY WITH EIRCOM THIS SUPPOSE TO BE BIG COMPANY but they make people thinK that every body is STUPID .ii was with vodavone before so before i join eircom i check monthly usage i have with my broadband so i thought it will be ok but 1 st month with eircom 10Mb i already exceess the alowance and a lady call me they will increase my allowance if i sind up for a contrack (hahahahaha)again i'm stupid because they my not see my bill like NEVER BEFORE I MEANT NEVER only with eircom for 7 month and for the last time the most thing i regrret is i'am the last one out from eircom in my working place and in my family. because today went i call my sisster and tell them about this they only said two words ha ha ha ha hahahahaha. to every body please check and ask the detail before u sind up call allowance in vodavone for cheaper price is and on and off peak not just off peak and 200 minutes to call 2 vodavone mobile,take that to make call from eircom and ask how much to pay to call on peak. and if any representative heare i have one question why u doing buiessnes like that in 21st century?

eircom: Ant

Gatica wrote: »

I'm absolutely disgusted at Eircom. I've read so many threads and posts at their poor customer service and the amount of people that get billed for connection, disconnection and other services, before they're even provided.

My parents have recently tried to get their phone line activated, they're waiting >2 weeks and they've already got a bill for connection and line rental, before even getting a working phone-line. They're now trying to cancel it.
We're also waiting for the contract of my OH's family to expire to move them off Eircom. My recommendation to anyone is not to go near them, unless you're in the unfortunate situation of needing them to provide you with a line - in which case it looks like they still have an anti-competitive monopoly.
...and always, read the fine print, get full names of people you talk to, get eveything in writing and don't sign anything!

Hi Gatica,

Thanks for your post.

If you need any assistance, please PM me with your, or your parents details, and I will look into this.

Cheers Ant

eircom: Ant

Hi numinous,

Please PM your home phone number, or previous eircom Account no. I will investigate this query with Customer Care and advise you further.

Kind regards,
Ant

numinous wrote: »

My experience with Eircom has not been satisfactory since 2007. I have now moved to UPC for phone and broadband. Even though UPC made a complete hash of my July 2011 application, their broadband service and customer service have been significantly better than Eircom's.

Ignore UPC's statement that applications are Internet only. Phone them after initially applying at their website.

Eircom.......I live in Clondalkin (since 2006) and used Eircom from that time as well as twice previously in other addresses in Dublin. Had phone/broadband package. Broadband speed was often so slow as to make Internet use either tortuous to effectively unusable, unless you wanted to spend one hour doing what it should take 7 minutes max to do online.

Twice requested replacement modems: Original modem supplied developed fault. Took three requests before a replacement was provided. When replacement modem developed a physical defect (no fault of mine) never received a replacement despite requesting same.

Finally switched to UPC in late October (yes it took that long) and despite phoning Eircom customer services after connection switch telling me my final bill would be zero (mysteriously no mention of 30 day notice needed or charge for failure of same) received a final bill for Euro 58.90.

Phoned customer services. Demanded to speak to supervisor, who was rude and argumentative and who didn't make any logical sense in defending initial zero bill advice and refused to provide a written confirmation of their stance defending final bill amount.

I cancelled direct debit and responded to subsequent demand f

or Euro 58.90 plus Euro 19 charge re direct debit, stating I wasn't going to pay until I received written response to my complaints (as above). Received letter threatening legal action within 10 days (letter arrived 5 days after date on letter) for Euro 58.90 (no direct debit mentioned).

I have still been unable to find any reference on www.eircom.ie confirming Euro 45 charge is appropriate for 30 day's notice not being provided.

Can someone advise where on www.eircom.ie fee is stated (or terms of calcualating it.)

I have been advised by a co-worker that transferring to another Irish phone / broadband provider does not incurr the 30 day minimum notice charge. Have I misunderstood the context of that in my case?

Another co-worker who switched from Eircom to UPC told me just to pay because reasoning with Eircom is hopeless and it's not worth the time or effort.

How many people are leaving Eircom due to it's shoddy customer services?

GoOnTaigh

I called Eircom today to cancel my landline having had the same reoccuring fault over the past 6 months, radio coming over the line. Old technology and lack of investment total rip off at approx 50 per month. This company better cop on fast or they will be bust on no time

The cancel email address I was given today was

phonecancellations@eircom.ie

I emailed earlier today and got no reply surprise surprise so be careful if using this address

30 days notice for a line that doesn't work. I give up talking to eircom not good for my health

eircom: Tony

GoOnTaigh wrote: »

I called Eircom today to cancel my landline having had the same reoccuring fault over the past 6 months, radio coming over the line. Old technology and lack of investment total rip off at approx 50 per month. This company better cop on fast or they will be bust on no time

The cancel email address I was given today was

phonecancellations@eircom.ie

I emailed earlier today and got no reply surprise surprise so be careful if using this address

30 days notice for a line that doesn't work. I give up talking to eircom not good for my health

Hi GoOnTaigh
I am sorry that you did not get your issue resolved and am happy to take a look at this for you. I can speak to local techs and see what their opinion of the situation is? Just PM me your tel no...
Regarding your cancellation email you should receive notification within a few days on this, however if you would like me to ensure we have received this please pm me your account no.
I will do my best on both points.
Tony

GoOnTaigh

eircom: Tony wrote: »

Hi GoOnTaigh
I am sorry that you did not get your issue resolved and am happy to take a look at this for you. I can speak to local techs and see what their opinion of the situation is? Just PM me your tel no...
Regarding your cancellation email you should receive notification within a few days on this, however if you would like me to ensure we have received this please pm me your account no.
I will do my best on both points.
Tony

Hi Tony

Thank you for the offer but I do not want another round of trying to fix the issue. I know what the issue is; it is the fact the lines have been there since the 1980's with no investment to upgrade the line or service so I am no longer interested in trying to get the issue resolved just a cancel will do nicely thank you.

I will PM you my account number so you can check my cancel email was received please

Regards
James

GoOnTaigh

Hi Tony

Any update on my cancellation please? No reply to my cancel email or letter early last week?

GoOnTaigh wrote: »

eircom: Tony wrote: »

Hi GoOnTaigh
I am sorry that you did not get your issue resolved and am happy to take a look at this for you. I can speak to local techs and see what their opinion of the situation is? Just PM me your tel no...
Regarding your cancellation email you should receive notification within a few days on this, however if you would like me to ensure we have received this please pm me your account no.
I will do my best on both points.
Tony

Hi Tony

Thank you for the offer but I do not want another round of trying to fix the issue. I know what the issue is; it is the fact the lines have been there since the 1980's with no investment to upgrade the line or service so I am no longer interested in trying to get the issue resolved just a cancel will do nicely thank you.

I will PM you my account number so you can check my cancel email was received please

Regards
James

zbizness

Deliasz wrote: »

hi, what is a mail address to eircom to cancel account ? phonecancelation@eircom.ie ?


thanks

The correct email is plural with two l's phonecancellations@eircom.ie.

Email Eircom with you account details i.e. address, account & phone number advising which package you wish to cancel.


Eircom will not confirm receipt of your email straight away, so if you are like me left waiting it is a good idea to call a couple of days later to make sure they have received your email and the the cancellation is in process.

I emailed on the 29th of Jan to cancel my broadband/phone package and was advised that my BB would be cancelled on the 23rd & Ph on the 27th of Feb with a final bill a few days later.

darrenfahy60

I figured here was as good a place as any to post this in the hopes that anyone else with the same experience can gain something from this info..

My reason for contacting Eircom originally was because of performance issues i had with their Zyxel Modem which at first would reboot Intermitantly and lately proceeded to just lose connection completely and the only way to regain it was to power down and back up the modem.From all the posts i have read on these boards its clearly a hardware issue with defective modems.
Eircom tech support told me i had 2 options basically in order to recieve a new modem.
1. Sign into a new 12 month contract.
2. purchase a new modem from them for €50.
I personally found both these options insulting that i should have to pay for their defective equipment while paying €68 for a sub-standard service.
I contacted Broadband tech support twice,Eircom customer service once and even complaints dept who all told me these options were my only options available so basically like it or lump it.

Ok so i contact Comreg who take my complaint and give me further numbers to contact to investigate this issue further and also give me a case number to appraise them of any updates to my case.

Now comes the kicker after contacting UPC i'm advised i can receive 100mb fibre broadband from them for €55 a month €13 less than eircom and a jump from 8mb to 100mb broadband...Lovely so i contact eircom to cancel my account as my 12 month contract is up and the person in cancellations tells me he can issue me with a new modem today that will be delivered Monday free of charge...My reply is too little too late i have been given the runaround for 2 days over the phone and had i been stupid enough would have ended up paying €50 or be stuck with another 12 months Contract..
Apparently the person in cancellations told me only their dept. was capable of making the offer to do what in my eyes was right to begin with by replacing eircoms faulty equipment at their expense and not mine....

Heres some info for those of you that don't know . Eircom has since stopped using this zyxel defective modem but the new modems are only issued to new connections so the rest of you with their defective equipment can basically whistle dixie,Pay for a new modem or just call to cancel service then watch them try to offer you whatever they can to get you to stay as a customer..
After my last call to eircom to cancel the account i was advised it could not be done over the phone even though my initial sign up could but that i would have to apply in writing to the e-mail address phonecancellations@eircom.ie which i did no confirmation was received to say the e-mail was received and the process was started sooo the Saga continues..

With Business models like this operating in the Irish economy its no wonder that this country is in the state it is in.Eircom seriously needs to look at the way they conduct their business and also the level of training their support staff are given and also the attitude of them.I look forward to moving back to UPC and hope to god i never have to deal with Eircom again they are a disgrace at dealing with their paying Customers.

Irishchick

Im thinking of changing providers too as eircom is just too expensive for what you get.

Has anyone successfuly cancelled their account without incurring any charges??

eircom: Ant

darrenfahy60 wrote: »

I figured here was as good a place as any to post this in the hopes that anyone else with the same experience can gain something from this info..

My reason for contacting Eircom originally was because of performance issues i had with their Zyxel Modem which at first would reboot Intermitantly and lately proceeded to just lose connection completely and the only way to regain it was to power down and back up the modem.From all the posts i have read on these boards its clearly a hardware issue with defective modems.
Eircom tech support told me i had 2 options basically in order to recieve a new modem.
1. Sign into a new 12 month contract.
2. purchase a new modem from them for €50.
I personally found both these options insulting that i should have to pay for their defective equipment while paying €68 for a sub-standard service.
I contacted Broadband tech support twice,Eircom customer service once and even complaints dept who all told me these options were my only options available so basically like it or lump it.

Ok so i contact Comreg who take my complaint and give me further numbers to contact to investigate this issue further and also give me a case number to appraise them of any updates to my case.

Now comes the kicker after contacting UPC i'm advised i can receive 100mb fibre broadband from them for €55 a month €13 less than eircom and a jump from 8mb to 100mb broadband...Lovely so i contact eircom to cancel my account as my 12 month contract is up and the person in cancellations tells me he can issue me with a new modem today that will be delivered Monday free of charge...My reply is too little too late i have been given the runaround for 2 days over the phone and had i been stupid enough would have ended up paying €50 or be stuck with another 12 months Contract..
Apparently the person in cancellations told me only their dept. was capable of making the offer to do what in my eyes was right to begin with by replacing eircoms faulty equipment at their expense and not mine....

Heres some info for those of you that don't know . Eircom has since stopped using this zyxel defective modem but the new modems are only issued to new connections so the rest of you with their defective equipment can basically whistle dixie,Pay for a new modem or just call to cancel service then watch them try to offer you whatever they can to get you to stay as a customer..
After my last call to eircom to cancel the account i was advised it could not be done over the phone even though my initial sign up could but that i would have to apply in writing to the e-mail address phonecancellations@eircom.ie which i did no confirmation was received to say the e-mail was received and the process was started sooo the Saga continues..

With Business models like this operating in the Irish economy its no wonder that this country is in the state it is in.Eircom seriously needs to look at the way they conduct their business and also the level of training their support staff are given and also the attitude of them.I look forward to moving back to UPC and hope to god i never have to deal with Eircom again they are a disgrace at dealing with their paying Customers.

Hi Darren,

Thanks for posting on the eircom Forum.

I'm not aware of a new model of modem that eircom are supplying to new customers, other than the ZyXEL router. If you have the name or model please let me know and I will investigate this. Also PM with your eircom Account number if you need me to check on your broadband connection with Technical Support.

Best wishes,
Ant

Gatica

eircom: Ant wrote: »

Hi Gatica,

Thanks for your post.

If you need any assistance, please PM me with your, or your parents details, and I will look into this.

Cheers Ant

PM'd the info and my contact number. Thanks for getting back to me!
I will update in a few days.

eircom: Tony

Gatica wrote: »

PM'd the info and my contact number. Thanks for getting back to me!
I will update in a few days.

Hi Gatica
Thanks have received this and you should have a PM reply from my colleague Mark.
Tony