Eircom NGB migration time?

_John C

My area on the NGB map has recently turned yellow meaning NGB Enabled. How long does it usually take to be migrated to NGB?

all the best,
john

yomamasflavour

Best bet is to ask the Eircom rep in their forum on boards.

Considering that site still has (Dec - March), (Apr - June) listed as valid options, it's clearly not that accurate.

jor el

Moved to eircom forum.

_John C

Thanks, I rang eircom this morning and they said that they would put the order through for me and I should be migrated tomorrow. But I was told that I would be upgraded to 12mb!!! As I am on the 7mb package I thought that I would be upgraded to 24mb. But maybe the exchange Im on cant handle 24mb.

I think my line stats are ok

Line State	Up
Modulation	DMT
Data Path	Interleave
 

 	                             Downstream         	Upstream
Max Allowed Speed (kbps)	7168	                384
SN Margin (dB)             	12.00	                31.00
Line Attenuation (dB)    	22.50         	12.00
CRC Errors	0	0

Can somebody check this out for me. Can my exchange handle the up to 24mb package?

eircom: Mark

_John C wrote: »

My area on the NGB map has recently turned yellow meaning NGB Enabled. How long does it usually take to be migrated to NGB?

all the best,
john

Hi John,

The order to migrate to the NGB Ultimate "up to 24MB" was issued today and it should complete in 24 -48 hours.

Thanks, Mark

_John C

Thank you Mark, thats great news . So I should get more then 12mb, What speed do you reckon my line will handle?

all the best
john

eircom: Mark

_John C wrote: »

Thank you Mark, thats great news . So I should get more then 12mb, What speed do you reckon my line will handle?

all the best
john

Hi John,

Your telephone line has a maximum bandwidth capability of 12MB so that is the best bossible speed that you would be available on the line to your address.

Thanks, Mark

_John C

Is that because the exchange is not ADSL2+ ?

If the exchange was ADSL2+ I would be expecting 16-17mb.

Am I right?

eircom: Mark

_John C wrote: »

Is that because the exchange is not ADSL2+ ?

If the exchange was ADSL2+ I would be expecting 16-17mb.

Am I right?

Hi John,

Any eircom customer,where the line qualifys for between 9MB - 24MB who wish to upgrade to the "up to 24Mb NGB Unlimate" the order will be issued for the customer and as per broadband terms and conditions the broaband is subject to line limitations.

Thanks, Mark

_John C

Thanks Mark,

In this case is the "line limitation" because the exchange is not ADSL2+?

all the best,
John

eircom: Mark

_John C wrote: »

Thanks Mark,

In this case is the "line limitation" because the exchange is not ADSL2+?

all the best,
John

Hi Jhn,

The exchange has to be ADSL2 enabled before the "up to 24MB turbo" or "up to 24MB NGB Ultimate" Is offered as an option at an exchange.

Thanks, Mark

Pangea

I thought eircom migrated everyone in the area at the one time?
Also do you have to commit to a 12 month contract when upgraded?

_John C

So Ill only get 12mb because my Line Attenuation is 22.5db and my SN Margin is 12db.

That doesnt seem right???????

@Panga
I did not commit to a 12 month contract when I phoned them this morning.

eircom: Mark

Pangea wrote: »

I thought eircom migrated everyone in the area at the one time?
Also do you have to commit to a 12 month contract when upgraded?

Hi Pangea,

We do try and insure the broadband migratation occurs at the one time at any given exchange. However as this may take a few weeks, customer can also request to be migrated directly.

If the customer just migrates to the corresponding NGB package without changing the call package / bundle there is no new 12 month contract.

However if the customer is due to be migrated to a certain package and wants to select a different NGB product or wants to change their existing bundle package a new 12 month contract (and possible broadband downgrade fee will be applicable)

Thanks, Mark

_John C

It must be that my exchange is ADSL2 and not ADSL2+.

Is there any plan to upgrade my exchange to ADSL2+ sometime in the future?

all the best,
John

eircom: Mark

_John C wrote: »

It must be that my exchange is ADSL2 and not ADSL2+.

Is there any plan to upgrade my exchange to ADSL2+ sometime in the future?

all the best,
John

Hi John,

I will check this out with the NGB roll-out team and get back to you tomorrow.

Thanks, Mark

_John C

Thank you Mark, at least I know now why my line can only handle 12mb.

all the best
john

Pangea

Mark my area is on the NGB enabled map too, Could you migrate my broadband or do I have to ring up?

_John C

Got the upgrade this morning.

Line State	Up
Modulation	ADSL2+
Data Path	Interleave

                           Downstream  Upstream

Max Allowed Speed (kbps)   12284       668

SN Margin (dB)             14.50       21.80

Line Attenuation (dB)      23.80       11.80

Im surprised that Modulation is reported as "ADSL2+" and yet Im only synching at 12mb with those line stats.

eircom: Mark

_John C wrote: »

Thank you Mark, at least I know now why my line can only handle 12mb.

all the best
john

Hi John,

Apologies, there is no indication as to when the exchange wil be ADSL2+ enabled as yet.

Sorry for the confusion.

Thanks, Mark

_John C

Thats fine Mark thanks for your help. So can you confirm that the exchange is ADSL2 and not ADSL2+ ?

My modem is reporting "ADSL2+" for some reason!!!


all the best,
John

eircom: Mark

_John C wrote: »

It must be that my exchange is ADSL2 and not ADSL2+.

Is there any plan to upgrade my exchange to ADSL2+ sometime in the future?

all the best,
John

Hi John.

The modem is used for the 24MB product so it is ADSL2+ ready. however the speed limitations are down to the network line capabilities which limits your broadband speed capability to a maximum possible 12MB.

Thanks, Mark

Pangea

Pangea wrote: »

Mark my area is on the NGB enabled map too, Could you migrate my broadband or do I have to ring up?

Hey mark, can you help me out?

eircom: Mark

Pangea wrote: »

Mark my area is on the NGB enabled map too, Could you migrate my broadband or do I have to ring up?

Hi Pangea,

Can you send on your telephone number and I will check that for you.

Thanks, Mark

Pangea

No problem thanks, I sent you on the phone number, I wonder what speed is my line capable of getting? not very much I imagine. Getting around 2.5mb at the moment.

eircom: Mark

Pangea wrote: »

No problem thanks, I sent you on the phone number, I wonder what speed is my line capable of getting? not very much I imagine. Getting around 2.5mb at the moment.

Hi Pangea,

The Killybegs exchange in Donegal is NGB enabled and is in the process of being migrated over.

If you want to issue the order now, the quickest way is to issue the order through:

http://www.nextgenerationbroadband.ie

Or

By calling broadband sales on 1800 503 303.

Thanks, Mark

Pangea

Thanks, I clicked on the upgrade option, it says that "A 12 month contract applies to broadband upgrades"
I take it if I leave it to Eircom to upgrade it I wont be entered into a contract but If I do it manually I have to enter a 12 month contract.

eircom: Mark

Pangea wrote: »

Thanks, I clicked on the upgrade option, it says that "A 12 month contract applies to broadband upgrades"
I take it if I leave it to Eircom to upgrade it I wont be entered into a contract but If I do it manually I have to enter a 12 month contract.

Hi Pangea,

If you go for the NGB regular no new contract will apply, Unless: you chose to add a call package or bundle.

If you chose the NGB basic a new 12 month contract will apply as it is seen as a change to your package not a standard migration.

However if you go to the NGB regular, the online system brings up the contract but I can confirm the online order team will insure this is not applied to your account.

Thanks, Mark

Pangea

eircom: Mark wrote: »

Hi Pangea,

If you go for the NGB regular no new contract will apply, Unless: you chose to add a call package or bundle.

If you chose the NGB basic a new 12 month contract will apply as it is seen as a change to your package not a standard migration.

However if you go to the NGB regular, the online system brings up the contract but I can confirm the online order team will insure this is not applied to your account.

Thanks, Mark

Thanks Mark for your help, Just submitted my Upgrade request.

eircom: Mark

Pangea wrote: »

Thanks Mark for your help, Just submitted my Upgrade request.

No problem

Mark

Pangea

Got 'upgraded' this morning.
Not even 1 lousy MB faster under Next generation broadband!
Before


After


Mark is this the fastest my line can handle?
Could you check please?

eircom: Tony

Pangea wrote: »

Got 'upgraded' this morning.
Not even 1 lousy MB faster under Next generation broadband!
Before


After


Mark is this the fastest my line can handle?
Could you check please?

Hi Pangea
your line currently qualifies for 4Mb but will see if we can change this upwards to 7Mb. Cannot promise this will work and may cause connection drops.
Let me know if you experiance drops, hopefully it will increase speed????:)
This should take affect within 10 / 20mins.
Tony

Pangea

eircom: Tony wrote: »

Hi Pangea
your line currently qualifies for 4Mb but will see if we can change this upwards to 7Mb. Cannot promise this will work and may cause connection drops.
Let me know if you experiance drops, hopefully it will increase speed????:)
This should take affect within 10 / 20mins.
Tony

Great thanks Tony, I'l keep you posted.

Pangea

Wow that was fast, just doubled speeds! No connection drops or anything. Thanks!!!!


But why was it only upgraded to 4mb line? I understood from NGB I would be upgraded on a line up to 8mb

eircom: Tony

Pangea wrote: »

Wow that was fast, just doubled speeds! No connection drops or anything. Thanks!!!!


But why was it only upgraded to 4mb line? I understood from NGB I would be upgraded on a line up to 8mb

Really good to hear that Pangea. Bacically the NGB package allows an upgrade up to 8Mb, but really depends on what speed individual line speeds can deliver. In your own case when I ran a line test it should line would only handle 4Mb, but noticed that test was before NGB upgrade so had new test run. I hope all continues ok for you but if not let me know.
Tony

Pangea

eircom: Tony wrote: »

Really good to hear that Pangea. Bacically the NGB package allows an upgrade up to 8Mb, but really depends on what speed individual line speeds can deliver. In your own case when I ran a line test it should line would only handle 4Mb, but noticed that test was before NGB upgrade so had new test run. I hope all continues ok for you but if not let me know.
Tony

Thanks I noticed you said you upgraded my line to 7mb, is it possible you can upgrade it to a 8mb line seeing as its NGB can deliver up to 8mb speeds?

Also say if I wanted to upgrade to NGB Ultimate sometime in the future would my line be able to take advantage of the NGB Ultimates speeds of up to 24mb?

Thanks for the help, really handy to be able to communicate with eircom on boards.ie

eircom: Tony

Pangea wrote: »

Thanks I noticed you said you upgraded my line to 7mb, is it possible you can upgrade it to a 8mb line seeing as its NGB can deliver up to 8mb speeds?

Also say if I wanted to upgrade to NGB Ultimate sometime in the future would my line be able to take advantage of the NGB Ultimates speeds of up to 24mb?

Thanks for the help, really handy to be able to communicate with eircom on boards.ie

Afraid not Pangea, we pushed it to the limit at 7Mb, any further and it would def affect connection. At this setting you should reseive stable and constant speeds. The package is up to 8Mb and was a free upgrade, NGB can only deliver what line allows.
Tony

Pangea

eircom: Tony wrote: »

Afraid not Pangea, we pushed it to the limit at 7Mb, any further and it would def affect connection. At this setting you should reseive stable and constant speeds. The package is up to 8Mb and was a free upgrade, NGB can only deliver what line allows.
Tony

Thats grand thanks for clarifying that, Im delighted to get over 6mbs anyways!

dinny55

Hi Mark

i was thinking of upgrading my broadband package and was wondering what the maximum speed i could receive is?

jayo99

Hi,

I received the letter from eircom telling me my exchange was in the process of being upgraded. I signed up and provided my email address but as of yet have heard nothing.
Can you tell me how long it takes?

jayo..

eircom: Tony

jayo99 wrote: »

Hi,

I received the letter from eircom telling me my exchange was in the process of being upgraded. I signed up and provided my email address but as of yet have heard nothing.
Can you tell me how long it takes?

jayo..

Hi jayo99
can you PM me your telephone number and I can advise you on this.
Tony

eircom: Mark

dinny55 wrote: »

Hi Mark

i was thinking of upgrading my broadband package and was wondering what the maximum speed i could receive is?

Hi dinny55,

Can you PM me the telephone number and I can look into your line capability.

Thanks, Mark

dinny55

I've just sent you my number there now Mark

Thanks.

jayo99

Sent you mine also :-)

thx
jayo

elliot_t

Hi, I've just spoken to an Eircom sales rep who told me that as the NGB site says APR-JUN for the exchange to be NGB enabled, that this must be Apr-Jun next year!? Is this the case? In Athy, Kildare.

tx. e

jayo99

No Eircom rep got back to me here after I PM-ed my telephone number.
However yesterday I got an email telling me I had been successfully migrated to NGB.
Haven't noticed any speed increase. Will no doubt be given the "too far from the exchange excuse" :-/

eircom: Mark

jayo99 wrote: »

No Eircom rep got back to me here after I PM-ed my telephone number.
However yesterday I got an email telling me I had been successfully migrated to NGB.
Haven't noticed any speed increase. Will no doubt be given the "too far from the exchange excuse" :-/

Hi jayo99

If you PM your telephone number I can look into the migration order for you.

Thanks, Mark

jayo99

Pm-ed telephone number..

- jayo

eircom: Mark

jayo99 wrote: »

Pm-ed telephone number..

- jayo

Hi jayo,

I PM you at 12:01 did you get it ok?

Thanks, Mark

jayo99

cheers Mark..

Fatal Except1on

Mark, any update on when Athy will get NGB, my current 7mb connection is suffering terrible slow-downs, latency spikes and only seems to allow me 3-4mb speed. Need NGB so bad

Can you give a definition on Athy's NGB plan? Does Athy have an exchange or whats the nearest, etc etc?