iPhone Meteor

Misticles

Hi,
My brothers wife got an upgrade on her bill phone on Friday just gone and got the new iPhone.

She didnt try and set it up until Sunday. She couldnt get it working so brought it to Meteor Store in Liffey Valley - they explained that it woudl have to by synced through iTunes etc and that was grand.
They did that and once that was done she tried to make calls but could not here people on the other side - they coudl hear her but she couldnt hear them.

So on Monday she brought it back to Meteor in Mullingar (where she originally got it) and was told it would have to be sent for repair and that the contract is with apple not them (which is not true at all).
Now this is an absolute disgrace!! Getting the phone on Friday - returning on Monday with a faulty phone only to be told it will have to be sent for repair and she will have to wait two weeks for it to come back!

Should they not have just replaced the phone ??

Melion

No its the truth and its not Meteors fault. Its Apples policy to get all items returned to them for repair.

Or at least it was when i used to work in Smyths and had people trying to return Ipods.

qvsr46ofgc792k

Misticles wrote: »

Hi,
My brothers wife got an upgrade on her bill phone on Friday just gone and got the new iPhone.

She didnt try and set it up until Sunday. She couldnt get it working so brought it to Meteor Store in Liffey Valley - they explained that it woudl have to by synced through iTunes etc and that was grand.
They did that and once that was done she tried to make calls but could not here people on the other side - they coudl hear her but she couldnt hear them.

So on Monday she brought it back to Meteor in Mullingar (where she originally got it) and was told it would have to be sent for repair and that the contract is with apple not them (which is not true at all).
Now this is an absolute disgrace!! Getting the phone on Friday - returning on Monday with a faulty phone only to be told it will have to be sent for repair and she will have to wait two weeks for it to come back!

Should they not have just replaced the phone ??

No man unfortunatley not.
As soon as the box is opened, even if it was in store, it is out of meteors hands.
Welcome to the wonderful world of Apple.

hoodwinked

Hi Misticles,


i know its frustrating considering how new it is, but i find that when it comes to apple you really are better off dealing with them directly rather then with other mobile brands where you deal with the shop.

they have a 3 day turn around and they will usually replace the phone with a new one (i have dealt with them twice, the first time my phone broke, the second time i broke it, both times apple replaced it free of charge even the one where i dropped it and it stopped working, i was really nice on the phone and they helped me.)

Misticles

Really??

That's disgraceful! I have advised her to come out of the contract via the cooling off period and move to 3!

I have posted on the Meteor forum and am awaiting a response back from a rep there!

qvsr46ofgc792k

Again its not meteors fault the same thing would happen with Three, actually even worse, they have indian based call centres!

kirving

Yeah, totally Apple's problem now. I'd say the networks hate dealing with them!

Gillo

Kevin Irving wrote: »

Yeah, totally Apple's problem now. I'd say the networks hate dealing with them!

Hi OP
Meteor should be able to return it for repair on your behalf but it's way quicker to sent it directly, Apple have the fastest turn around I've seen.
I've been selling iPhones for a number of years through a different network and we get a lot back with that issue, virtually every time it a case of the customer not removing the protective vinyl cover that's one the phone when you take it out of the box, make sure it's been taken off and then try making a call.

Misticles

Gillo wrote: »

Hi OP
Meteor should be able to return it for repair on your behalf but it's way quicker to sent it directly, Apple have the fastest turn around I've seen.
I've been selling iPhones for a number of years through a different network and we get a lot back with that issue, virtually every time it a case of the customer not removing the protective vinyl cover that's one the phone when you take it out of the box, make sure it's been taken off and then try making a call.

That's what I asked her Gillo (that happened to me)

She told me she had and sure the people in store would have noticed if she hadnt

aidan_walsh

It's not necessarily a hardware problem, but stores won't normally do much software troubleshooting. Try calling Apple and they will have a few things got try to see if it is a hardware problem or not.

Pineappletree

this may seem a bit off the topic but anyway..... I discovered the iphone is now available on Meteor and wanted to upgrade straight away, so I logged onto their site and used the text service where you text "Upgrade" to 50000 and they reply to let you know whether ur are entitled to it or not! So I was surprised when the replied saying you are eligable for an upgrade! However when I rang they said that this was not true and he was actually rude on the phone to me, "Dunno what thats about but its rubbish anyway!!" were his words. Do you think by pushing the complaint I could convince them to upgrade me??

foggy_lad

Misticles wrote: »

Hi,
My brothers wife got an upgrade on her bill phone on Friday just gone and got the new iPhone.

She didnt try and set it up until Sunday. She couldnt get it working so brought it to Meteor Store in Liffey Valley - they explained that it woudl have to by synced through iTunes etc and that was grand.
They did that and once that was done she tried to make calls but could not here people on the other side - they coudl hear her but she couldnt hear them.

So on Monday she brought it back to Meteor in Mullingar (where she originally got it) and was told it would have to be sent for repair and that the contract is with apple not them (which is not true at all).
Now this is an absolute disgrace!! Getting the phone on Friday - returning on Monday with a faulty phone only to be told it will have to be sent for repair and she will have to wait two weeks for it to come back!

Should they not have just replaced the phone ??

Yes they should have just replaced the phone IMHO.

They have a 28day returns policy where if anything goes wrong with the handset(excluding customer damage) within the first 28days they will swop it for a new one, your contract is with the shop where the phone was bought not with meteor or apple.

If you send it back to apple you are likely to get a refurbished handset back not a new one.

Misticles

foggy_lad wrote: »

Yes they should have just replaced the phone IMHO.

They have a 28day returns policy where if anything goes wrong with the handset(excluding customer damage) within the first 28days they will swop it for a new one, your contract is with the shop where the phone was bought not with meteor or apple.

If you send it back to apple you are likely to get a refurbished handset back not a new one.

How will they know if its a refurbished phone when it comes back?

Gillo

You won't know the difference, it'll be a brand new casing on it. Also refurbished handsets tend to have much higher quality control than a new model. I'd to send my own handset in a while back and to be honest the refurb I got back, you'd swear it was a brand new iphone.

Legally, you could demand that Meteor replace it, and then threaten with small claims court but that'll drag it out months when instead you could get what is virtually a brand new phone is about a week.

pleasant Co.

Misticles wrote: »

How will they know if its a refurbished phone when it comes back?

Because it will be a refurbished iphone, of impeccable quality and completely as-new. There's no if about it though, Apple will replace it with a refurbished unit.

It's really down to whether or not your brother's wife has a problem with that. I certainly wouldn't as I know first hand that Apple's refurbed units are as good as-new.

qvsr46ofgc792k

Pineappletree wrote: »

this may seem a bit off the topic but anyway..... I discovered the iphone is now available on Meteor and wanted to upgrade straight away, so I logged onto their site and used the text service where you text "Upgrade" to 50000 and they reply to let you know whether ur are entitled to it or not! So I was surprised when the replied saying you are eligable for an upgrade! However when I rang they said that this was not true and he was actually rude on the phone to me, "Dunno what thats about but its rubbish anyway!!" were his words. Do you think by pushing the complaint I could convince them to upgrade me??

yep
remember
all there calls are recorded!

SteelyDanJalapeno

Misticles wrote: »

How will they know if its a refurbished phone when it comes back?

you should be able to tell by the serial number of the Iphone, this will tell when it was originally manufacturer,

qvsr46ofgc792k

foggy_lad wrote: »

Yes they should have just replaced the phone IMHO.

They have a 28day returns policy where if anything goes wrong with the handset(excluding customer damage) within the first 28days they will swop it for a new one, your contract is with the shop where the phone was bought not with meteor or apple.

If you send it back to apple you are likely to get a refurbished handset back not a new one.

please if you are going to give someone information at least make sure you 100% know uou are right.

The contract IS with meteor but the handdset is NOT.
Meteor are telling the truth.
Apple WILL give a brand new phone.

Its just a pin in the ass system and leaves the customer feeling frustrated, but thems are the rules.

Gillo

The phone was purchased from Meteor so legally the contract is with Meteor. Apple are one of the few companies though who are better to deal with directly but the OP has every right to deal directly with Meteor if they choose.

pleasant Co.

Regina Gorgeous Minicam wrote: »

please if you are going to give someone information at least make sure you 100% know uou are right.

The contract IS with meteor but the handdset is NOT.

Meteor are telling the truth.
Apple WILL give a brand new phone.

Its just a pin in the ass system and leaves the customer feeling frustrated, but thems are the rules.

Could you explain the highlighted text a bit? as I'd have the same interpretation of who the OP's brother's wife (from now on I'll refer to them as "the OP") contractual legal obligation lies with as Gillo and foggy_lad.

As for the iphone being "new", like I said in my previous post, it won't be "new" it'll be a refurb of impeccable quality and as-new, impossible to tell that it's not new, but it will in reality be a refurbished unit.

drunkmonkey

He has the right, it doesn't mean he should exercise it.

easy way:

consumer > apple direct > consumer

hard way:

consumer > meteor > apple > meteor > consumer

Misticles

So if I get them to note the imei of the one that's gone for repair will they be able to tell?
IMO it's unfair to replace a phone that's just been bought 2 days previous with a refurbished one!

qvsr46ofgc792k

Mactard wrote: »

Could you explain the highlighted text a bit? as I'd have the same interpretation of who the OP's brother's wife (from now on I'll refer to them as "the OP") contractual legal obligation lies with as Gillo and foggy_lad.

As for the iphone being "new", like I said in my previous post, it won't be "new" it'll be a refurb of impeccable quality and as-new, impossible to tell that it's not new, but it will in reality be a refurbished unit.

Another words meteor dont make the phones, the contract you have is for meteors service.

Apple is wayyyyyyyyyyy different to the likes of nokia, samsung etc when supplying to stores.

I repeat meteor do not have to replace your handset and nor will they.
All iphone related issues have to go through apple.

qvsr46ofgc792k

Misticles wrote: »

So if I get them to note the imei of the one that's gone for repair will they be able to tell?
IMO it's unfair to replace a phone that's just been bought 2 days previous with a refurbished one!

You will get a brand new phone, relax.

pleasant Co.

Regina Gorgeous Minicam wrote: »

Another words meteor dont make the phones, the contract you have is for meteors service.

? Currys don't make laptops, but if I buy a laptop from them, even an apple one, my contract is with Currys.

I'm not interested in Apple policy, what I'm interested in is learning the relevant legal facts that back up what you are saying.

Maybe you can clear this confusion up by posting the relevant source of your information?

qvsr46ofgc792k

Mactard wrote: »

? Currys don't make laptops, but if I buy a laptop from them, even an apple one, my contract is with Currys.

I'm not interested in Apple policy, what I'm interested in is learning the relevant legal facts that back up what you are saying.

Maybe you can clear this confusion up by posting the relevant source of your information?

Oh for the love of god. I wrote on this thread to help someone with a an issue he had. Now seriously im not going explaining legal issues and all that.

Talking about currys and laptops etc is a different ball game completely, remember the iphone is unique to other phones in so much that it has to be registered before you can even use the thing, its not a simple as popping your sim in. Thats were all the problms lie!


He can either listen to people guessing the truth or take my advice, to be honest now I couldnt give a monkeys.

pleasant Co.

Regina Gorgeous Minicam wrote: »

Talking about currys and laptops etc is a different ball game completely, remember the iphone is unique to other phones in so much that it has to be registered before you can even use the thing, its not a simple as popping your sim in. Thats were all the problms lie!

If it is "a different ball game" there should be something to reference as such, all I'm asking for is that reference so I can know for myself in future. I'm looking to confirm what you are saying as legal fact.

The iphone either has a unique list rules/laws written somewhere that sets it apart from every other product covered under consumer law, or it does not.

dudara

From a consumer perspective, which is what we deal with in this forum, the contract for services and goods is with Meteor.

If you choose to deal with Meteor, they will then deal with Apple. (They probably have signed a contract with Apple to that effect as part of the agreement to sell the iPhone).

It is easier to deal with Apple directly, as they offer excellent customer service. There will be no practical difference betewen a refurb phone and a new phone (what you consider a new phone may already even have been reworked on the assembly line before being shipped!). Apple do not send out bad merchandise.

Gillo

dudara wrote: »

From a consumer perspective, which is what we deal with in this forum, the contract for services and goods is with Meteor.

I'm certainly not questioning your modding Dudara indeed you do do a great job, but I've noticed a lot of times people do give out very wrong advice, case in point being this thread here (and admittedly Apple are a funny one), is it possible when the advice is given incorrectly that posts can be edited as it may oftern cause more grief for the OP's of various threads.
But just to reiterate, as Mods go, I do think you do a great job.

qvsr46ofgc792k

Gillo wrote: »

I'm certainly not questioning your modding Dudara indeed you do do a great job, but I've noticed a lot of times people do give out very wrong advice, case in point being this thread here (and admittedly Apple are a funny one), is it possible when the advice is given incorrectly that posts can be edited as it may oftern cause more grief for the OP's of various threads.
But just to reiterate, as Mods go, I do think you do a great job.

I am taking that you would refer to my advice as "incorrect". So therefore my advice which is sound would have been deleted...hmmmm.
Just because he or anyone is a moderator doesnt mean they are correct or they the have all the correct answers.

The question was innitally Should they not have just replaced the phone ??

and I answered that correctly, and if people think I am wrong well then go ahead and try get a new one direct from meteor and prove me wrong, not likely.

Vivagora

Id get off meteor as their 3G network is useless unless using the iphone in the cities. Vodafone 3G is excellent so worth paying a bit more for

krudler

foggy_lad wrote: »

Yes they should have just replaced the phone IMHO.

They have a 28day returns policy where if anything goes wrong with the handset(excluding customer damage) within the first 28days they will swop it for a new one, your contract is with the shop where the phone was bought not with meteor or apple.

If you send it back to apple you are likely to get a refurbished handset back not a new one.

Wrong (as usual) the repairs and returns policy is Apple's, and it has to be abided by the networks as part of the agreement to sell the phones, same as any Apple product, it goes directly back to them to be replaced or repaired. Ringing Meteor, or any network which sells Apple products, will yield the same results, once the box is opened, its on Apple's policy and goes back to them. They normally have a replacement out within 48hrs too.

Misticles

Thanks for the replies guys! I have told her to get off meteor for that reason and the capped data. They live between Enfield and Kinnegad so not sure what the coverage ia like there.

sendit

Regina Gorgeous Minicam wrote: »

Oh for the love of god. I wrote on this thread to help someone with a an issue he had. Now seriously im not going explaining legal issues and all that.

Talking about currys and laptops etc is a different ball game completely, remember the iphone is unique to other phones in so much that it has to be registered before you can even use the thing, its not a simple as popping your sim in. Thats were all the problms lie!


He can either listen to people guessing the truth or take my advice, to be honest now I couldnt give a monkeys.

He's a Moderator they know everything....

sendit

Misticles wrote: »

So if I get them to note the imei of the one that's gone for repair will they be able to tell?
IMO it's unfair to replace a phone that's just been bought 2 days previous with a refurbished one!

Why is it unfair?

qvsr46ofgc792k

sendit wrote: »

He's a Moderator they know everything....

Ha Ha
Very true.

Vivagora

Vivagora wrote: »

Id get off meteor as their 3G network is useless unless using the iphone in the cities. Vodafone 3G is excellent so worth paying a bit more for

OT, but no, just no. iPhones on Vodafone drop calls like mad in some areas. I have one and wouldn't recommend it.

dudara

Gillo wrote: »

is it possible when the advice is given incorrectly that posts can be edited as it may oftern cause more grief for the OP's of various threads.

An interesting point, but that's something I will not do. I will only delete posts/information in the following examples - please note that this list is not exhaustive and I reserve the right, as moderator, to exercise my best judgement.
- Potentially defamatory
- Abusive posts
- Posts containing private information, contact details etc.

I will not delete 'incorrect' consumer information - as this is usually countered and corrected by other posters. The right or most appropriate information is usually the end result in this forum. I believe that having the whole dialogue visible is an educational aspect to this forum.

dudara

Karsini wrote: »

OT, but no, just no. iPhones on Vodafone drop calls like mad in some areas. I have one and wouldn't recommend it.

I can personally validate this. My company was in the process of rolling out iPhone 4 on Vodafone to employees but stopped due to call-dropping issues. Yhey are waiting for the iPhone 5 to be issued before they will resume the roll-out with Vodafone.

Smartypantsy

Is it possible to return an iphone to meteor even if there is nothing wrong with it. I just want a return and they are blatantly refusing which is against basic consumer rights for a return!:mad::mad::mad:

Misticles

Smartypantsy wrote: »

Is it possible to return an iphone to meteor even if there is nothing wrong with it. I just want a return and they are blatantly refusing which is against basic consumer rights for a return!:mad::mad::mad:

if there is nothing wrong with it you're not covered under consumer rights.

if you bought it online I think you have 14 days to return it even if you change your mind. With a shop you don't.

Also if you turned it on and put a sim in it they won't take it back.

Smartypantsy

I went into the shop and the guy told me that its apple's policy that voids their own 14 day return policy but I rang apple and they said that what meteor are telling me is complete bs! What reason could they have for not taking returns if apple are happy to take returns?!

keithclancy

Smartypantsy wrote: »

I went into the shop and the guy told me that its apple's policy that voids their own 14 day return policy but I rang apple and they said that what meteor are telling me is complete bs! What reason could they have for not taking returns if apple are happy to take returns?!

Basically because most issues with iPhones are solved with a Software Restore and its not a hardware issue.

The Shops don't have the knowledge to work out if its a hardware issue or not.

All the shop is doing is acting as a middle man for you, better to contact Apple Directly.

You don't even need to call them, you can do it online.

http://depot.info.apple.com

Follow troubleshooting, if that fails order repair, box comes out, stick iphone in box, get phone back in 10 working days.

A large percentage of the phones that come back "No Fault Found" are because the customer didn't do any troubleshooting.

Theres a blurry line these days between Mobile Phone and Personal Computer.

Misticles

keithclancy wrote: »

Basically because most issues with iPhones are solved with a Software Restore and its not a hardware issue.

The Shops don't have the knowledge to work out if its a hardware issue or not.

All the shop is doing is acting as a middle man for you, better to contact Apple Directly.

You don't even need to call them, you can do it online.

http://depot.info.apple.com

Follow troubleshooting, if that fails order repair, box comes out, stick iphone in box, get phone back in 10 working days.

A large percentage of the phones that come back "No Fault Found" are because the customer didn't do any troubleshooting.

Theres a blurry line these days between Mobile Phone and Personal Computer.

There is no issue with the phone though. Op just dosn't want the phone afaik and wants to return it.

Smartypantsy

keithclancy wrote: »

Basically because most issues with iPhones are solved with a Software Restore and its not a hardware issue.

The Shops don't have the knowledge to work out if its a hardware issue or not.

All the shop is doing is acting as a middle man for you, better to contact Apple Directly.

You don't even need to call them, you can do it online.

http://depot.info.apple.com

Follow troubleshooting, if that fails order repair, box comes out, stick iphone in box, get phone back in 10 working days.

A large percentage of the phones that come back "No Fault Found" are because the customer didn't do any troubleshooting.

Theres a blurry line these days between Mobile Phone and Personal Computer.

There's nothing wrong with the phone I just want a refund

Misticles

Smartypantsy wrote: »

There's nothing wrong with the phone I just want a refund

do you not like the phone? there's is nothing that covers "change of mind" when things are bought in a shop. Online there is the 14 day period.. but thats hazy as I don't think they will if you have put the sim in the iPhone.

I take it you bought it on PAYG?

Smartypantsy

Misticles wrote: »

do you not like the phone? there's is nothing that covers "change of mind" when things are bought in a shop. Online there is the 14 day period.. but thats hazy as I don't think they will if you have put the sim in the iPhone.

I take it you bought it on PAYG?

I wish! Stupidly got a bill pay and as the chap in the meteor store said I'm "stuck with it" now!

Misticles

Smartypantsy wrote: »

I wish! Stupidly got a bill pay and as the chap in the meteor store said I'm "stuck with it" now!

When did you take the contract out? is it within 14 days? you have a cooling off period in a contract for which you can leave it.

Smartypantsy

Misticles wrote: »

When did you take the contract out? is it within 14 days? you have a cooling off period in a contract for which you can leave it.

I only got the phone on saturday so I've had it for 5 days it seems like a catch 22 that even if I could cancel the contract that since its with an iphone I can't?!

bestleftfull3

i bought an unlocked iphone 3gs im on the meteor network now and keep getting a message saying not connected to celluar data service?

anyone know anything about this message i can use wi-fi no problem but cant use regualr internet?

Misticles

Smartypantsy wrote: »

I only got the phone on saturday so I've had it for 5 days it seems like a catch 22 that even if I could cancel the contract that since its with an iphone I can't?!

http://www.boards.ie/vbulletin/showthread.php?p=70692883

look at this thread. Go back and demand to see the T+C's regarding the cooling off period and don't leave until they do!

If you leave it any longer you will be outside the cooling period!