Car Dealer won't honour Warrenty - HELP

ravenhead

Hi Guys, need some advise ASAP.
Bought a new car (2008 at the time) from Mordaunt's in Clonmel never had any problems with it until saturday week when the turbo went in it, they've had the car for a week, I've given them the servicing history but they have now come back & said this morning that Nissan will not cover it under the warrenty as I did not service my car with them. They are saying that the air filter is not a geniune nissan part - even though it was order in the garage I use to fit the car! Anyway they are now expecting me to pay for the repairs. They have said that as a goodwill they will give me the part at half price but are still looking for 1600euros to fix it! What can I do about this, the car is still under warrenty, I didn't sign anything that states that I MUST use a Nissan garage to service my car or anything about parts.
HELP PLEASE!!!!!

Anan1

ravenhead wrote: »

What can I do about this, the car is still under warrenty, I didn't sign anything that states that I MUST use a Nissan garage to service my car or anything about parts.

It'll be in your warranty t&cs that the car has to be serviced as per the manufacturers recommendations. It doesn't have to be done at a Nissan garage, but you can't go using spurious parts and still expect them to honour the warranty. TBH i'd take their offer and chlak it down to experience.

cantdecide

+1

Having said that, doesn't €1,600 sound a bit high? I would have thought that it was a bit stiff for a new turbo at full price?

ravenhead

ravenhead wrote: »

........even though it was order in the garage I use to fit the car! ............

Looks like they fitted a spurious air filter. I'd investigate that though to ensure it in spurious and not OE Nissan.

ravenhead

K latest on this, rang Mordaunts to have them confirm exactly what Nissan came back with & he read it out & it says nothing about parts just that because of the service history they would not cover the warranty. The car has been serviced exactly in accordance with the servcing manual, the manager then refused to provide me this in writing saying that he wasn't getting drawn into it!! So basically confirmed that Mordaunts do not care once they have your money go fe@k yourself if you don't service your car with them you're not covered!

If the car was serviced to schedule by a garage using OE parts I don't think they can not honour the warranty. Were any of the services not done on time ?

Anan1

ravenhead wrote: »

K latest on this, rang Mordaunts to have them confirm exactly what Nissan came back with & he read it out & it says nothing about parts just that because of the service history they would not cover the warranty. The car has been serviced exactly in accordance with the servcing manual, the manager then refused to provide me this in writing saying that he wasn't getting drawn into it!! So basically confirmed that Mordaunts do not care once they have your money go fe@k yourself if you don't service your car with them you're not covered!

Were genuine Nissan parts used for all servicing?

coylemj

I can see why the dealer won't put anything in writing, he is relying on Nissan to backup the warranty and doesn't consider himself to be a party to the warranty since it could potentially be honoured (or not as in your case) by any Nissan dealer.

For the type of money you're talking about, I'd take all of the documentation to a solicitor and get a quick opinion.

Sounds like Nissan are trying to weasel their way out of the warranty. Even if you had had the car serviced at a Nissan garage, would the turbo have received any attention on any service? Check the service schedule in the owner's handbook. If the turbo wasn't scheduled to get any attention up to and including the mileage you have reached on the car then they surely don't have a leg to stand on and are simply grasping at loopholes to find an excuse to tell you to PFO.

Kid Nothing

I've had this with a customer before. He used to be in the trade so knows plenty of people in the main dealers. Anyway he sells a few cars from time-to-time now, sold a Focus with 50,000 miles on it, timing belt snapped. When he brought it to Ford he was told that they would have covered it under warranty but that a spurious oil filter was on the car and they therefore wouldn't be covering it. Nothing to do with the belt but they'll use any excuse!

This is why 95% of parts I fit I get from the main dealer, they can't screw you then!

coylemj

coylemj wrote: »

Sounds like Nissan are trying to weasel their way out of the warranty. Even if you had had the car serviced at a Nissan garage, would the turbo have received any attention on any service? Check the service schedule in the owner's handbook. If the turbo wasn't scheduled to get any attention up to and including the mileage you have reached on the car then they surely don't have a leg to stand on and are simply grasping at loopholes to find an excuse to tell you to PFO.

Oil changes on the dot are required to keep a turbo within warranty

galwaytt

Anan1 wrote: »

Were genuine Nissan parts used for all servicing?

Irrelevant.

You do not have to use original parts to maintain warranty. You have to use oe -SPEC, which means you can use part of same quality, from somewhere else. Consider: Bosch wipers instead of Valeo or Champion. NGK plus instead of Champion. Etc etc.

robtri

ravenhead wrote: »

K latest on this, rang Mordaunts to have them confirm exactly what Nissan came back with & he read it out & it says nothing about parts just that because of the service history they would not cover the warranty. The car has been serviced exactly in accordance with the servcing manual, the manager then refused to provide me this in writing saying that he wasn't getting drawn into it!! So basically confirmed that Mordaunts do not care once they have your money go fe@k yourself if you don't service your car with them you're not covered!

The problem it seems to me is not with Mordaunts, they are just the messengers... the problem is Nissan Ireland refusing warranty....

I would get the claim reference of Mordaunts and ring Nissan Ireland directly and speak to one of the claims handlers there......

Anan1

galwaytt wrote: »

Irrelevant.

You do not have to use original parts to maintain warranty. You have to use oe -SPEC, which means you can use part of same quality, from somewhere else. Consider: Bosch wipers instead of Valeo or Champion. NGK plus instead of Champion. Etc etc.

How (other than it being Nissan-approved) could you show a filter to be Nissan - spec?

mickdw

I have a feeling that the service manager will not be the slightest bit interested in your claim when you didnt give him any service work.
If you have oil changes stamped on time detailing oil grade used, go the legal route with nissan.
If your oil filter is not genuine, I would say you are screwed though.

-Chris-

robtri wrote: »

The problem it seems to me is not with Mordaunts, they are just the messengers... the problem is Nissan Ireland refusing warranty....

I would get the claim reference of Mordaunts and ring Nissan Ireland directly and speak to one of the claims handlers there......

This.


It's not Mordaunt's decision, you're arguing with the wrong people.

Call Nissan.

maidhc

Anan1 wrote: »

How (other than it being Nissan-approved) could you show a filter to be Nissan - spec?

It is an airfilter... a papery thing.

FYI: http://www.directautos-online.co.uk/ber.html

As a solicitor I always just advise suing the likes of Nissan here, and then talk shop after.

maidhc

-Chris- wrote: »

This.


It's not Mordaunt's decision, you're arguing with the wrong people.

Call Nissan.

again, incorrect. The retailer is equally as responsible for a manufacturers guarantee as the manufacturer and can be sued on foot of it.

EDIT: Source: http://www.irishstatutebook.ie/1980/en/act/pub/0016/sec0017.html#sec17

-Chris-

maidhc wrote: »

again, incorrect. The retailer is equally as responsible for a manufacturers guarantee as the manufacturer and can be sued on foot of it.

Maybe if it goes legal you'd take this into account, but to be honest if you bring your car in for warranty repair and the dealer tells you it's been rejected by the importer (and can't/won't give you any further information), the logical next step would be to contact the importer to see what the issue is.

maidhc

-Chris- wrote: »

Maybe if it goes legal you'd take this into account, but to be honest if you bring your car in for warranty repair and the dealer tells you it's been rejected by the importer (and can't/won't give you any further information), the logical next step would be to contact the importer to see what the issue is.

And chase your tail until you give up and the motor "industry" is happy?

robtri

maidhc wrote: »

And chase your tail until you give up and the motor "industry" is happy?

have u ever rang a manufacturer and talked about claims...

have done a few in the apst, and they always happy to tell you information in regards to your car...
it would be the first step before starting a court case and solicitors, which will take up to 18 months to get into court....

-Chris-

Maybe it's just me, but I wouldn't escalate any issue to "I'm getting my solicitor involved" until I actually knew all the facts about the issue.
I'd start off by getting the person rejecting the claim to detail exactly why they're rejecting the claim in writing. I'd then check that all their facts are correct.
If they're wrong I'd set them straight and hope they change their decision. If they're factually correct I'd then ask a solicitor to see if they're legally incorrect.

maidhc

-Chris- wrote: »

Maybe it's just me, but I wouldn't escalate any issue to "I'm getting my solicitor involved" until I actually knew all the facts about the issue.
I'd start off by getting the person rejecting the claim to detail exactly why they're rejecting the claim in writing. I'd then check that all their facts are correct.
If they're wrong I'd set them straight and hope they change their decision. If they're factually correct I'd then ask a solicitor to see if they're legally incorrect.

I completely agree. And I agree that it is worth talking to the importer directly too, but the seller is still on the hook and that should not be ignored.

Probably no need for solicictors as it sounds like a candidate for the small claims court being under €2,000. Either way it won't take anything like 18 months, it should be possible to have it in for september as it would be in the district court which is far quicker, simpler, and cheaper.

Only thing I would advise is getting a motor assessor to look at it. For the sake of €300 or so it would be worth having an expert to debunk the nonsense about non OEM airfilters and so forth.

-Chris-

Dead right - the garage is definitely not off the hook.

Also dead right about the assessor - people don't use them as much as they should.

HellFireClub

Kid Nothing wrote: »

I've had this with a customer before. He used to be in the trade so knows plenty of people in the main dealers. Anyway he sells a few cars from time-to-time now, sold a Focus with 50,000 miles on it, timing belt snapped. When he brought it to Ford he was told that they would have covered it under warranty but that a spurious oil filter was on the car and they therefore wouldn't be covering it. Nothing to do with the belt but they'll use any excuse!

This is why 95% of parts I fit I get from the main dealer, they can't screw you then!

This is actually a completely illegal practice as per EU Block Exemption regulations. You have the right to have your vehicle serviced and maintained by any independent automotive service provider of your choice, without any impact to the warranty that is provided by the vehicle manufacturer:

http://www.ecrgroup.eu/new-motor-vehicle-block-exemption-rules--good-for-independent-repairers-but-posible-problems-for-car-dealers-news-119.html

-Chris-

HellFireClub wrote: »

This is actually a completely illegal practice as per EU Block Exemption regulations. You have the right to have your vehicle serviced and maintained by any independent automotive service provider of your choice, without any impact to the warranty that is provided by the vehicle manufacturer:

http://www.ecrgroup.eu/new-motor-vehicle-block-exemption-rules--good-for-independent-repairers-but-posible-problems-for-car-dealers-news-119.html

It depends on the individual circumstances tbh.

I remember a case where a spurious filter was fitted (incorrectly supplied by the Motor Factors, for a different model of that car) that led to oil starvation and the engine seizing.

I wonder if there were any extenuating circumstances in Kid Nothing's case, I'm sure the importers are well aware of the ins and outs of Block Exemption...

Anan1

maidhc wrote: »

It is an airfilter... a papery thing.

I know what an air filter is.;) How would you prove that one not approved by Nissan meets their specs?

maidhc wrote: »

As a solicitor I always just advise suing the likes of Nissan here, and then talk shop after.

SUre you would, you're a solicitor.;) Me, i'd start by establishing the facts. So far, the OP seems to be saying that Nissan are voiding the warranty on the basis of spurious parts having been used. The first thing we need to know is whether this is the case.

maidhc

Anan1 wrote: »

I know what an air filter is.;) How would you prove that one not approved by Nissan meets their specs?

SUre you would, you're a solicitor.;) Me, i'd start by establishing the facts. So far, the OP seems to be saying that Nissan are voiding the warranty on the basis of spurious parts having been used. The first thing we need to know is whether this is the case.

Which is why getting a motor assessor in early in this case would be a good idea. His opinion will be listened to by a judge should it go that far. (and the garage will know this and act accordingly.)

CarMuppet

Hello OP,

Contact the Irish Nissan customer office.

http://www.nissan.ie/after_sales/warranty.aspx

http://www.nissan.ie/contact_us.aspx


In cold facts state your case. Try not get emotional on phone/email. State facts.


The dealership you 'deal' with will only be too happy (imo) to work on your car once the warranty claim is endorsed. As they will be able to bill back any work carried out on your car as Nissan will be footing the bill.

Now, if there have been any 'Irish-ness' (I am Irish too) about the servicing of this car, then you could be in trouble. But, if you have followed the manufactures recommendations and have receipts/stamps/proof then sheer perseverance will get you sorted in the end.

I've had dealerships here help me with warranty claims on new cars I've imported. A little bit of homework and clearly worded letters/faxes won through in the end.

I wish you the very best with your car.

Cheers,
CM


BTW, euro1600 is half the bill for the turbo? That sounds very excessive imo.

Kid Nothing

-Chris- wrote: »

It depends on the individual circumstances tbh.

I remember a case where a spurious filter was fitted (incorrectly supplied by the Motor Factors, for a different model of that car) that led to oil starvation and the engine seizing.

I wonder if there were any extenuating circumstances in Kid Nothing's case, I'm sure the importers are well aware of the ins and outs of Block Exemption...

I never actually saw the car myself just word from the man himself. The guys in Ford told him that they weren't covering it due to the filter. I'm sure if you asked for it to be put in writing they'd have a problem with it though. I agree the wrong filter may have been supplied, i'm not a great lover of the motor factors 'one size fits all' approach, but they never mentioned it being wrong just that it was spurious.

HellFireClub

-Chris- wrote: »

It depends on the individual circumstances tbh.

I remember a case where a spurious filter was fitted (incorrectly supplied by the Motor Factors, for a different model of that car) that led to oil starvation and the engine seizing.

I wonder if there were any extenuating circumstances in Kid Nothing's case, I'm sure the importers are well aware of the ins and outs of Block Exemption...

The word "spurious" is a word I hate seeing being used in the motor trade, as it is used by dealers to imply that anything you get that isn't from a main dealer is a "spurious" car part. This is completely misleading. The vast majority of car parts that are supplied through the distributor/dealer channel, are made by multinational organisations such as Valeo, Hella, LuK, Sachs, Fram, Champion, Nippon, etc.

Dealers in this country woudl haev you believe that if it isn't in a Nissan or an Opel box or whatever the respective brand is, then it is a "spurious" part. It fails to account for the fact that if you buy a Valeo headlamp unit or a Sachs clutch kit from a motor factor, and you buy the same part for the same car from a dealer outlet, most of the time, you can take the items out of the box and they have the same manufacturers tags on them, and they have come off the same production line, the only difference is the channel through which they have been supplied, to you, and of course the price, the main dealer often charging you vastly more for the exact same item off the exact same production line.

There is a problem with the language used to describe car parts and quality thereof in this country and it is driven most times by main dealer vested interests, trying to create this big fog in the minds of buyers, using misleading language like, "genuine", "spurious", "OE, "Aftermarket", etc...

I'd argue there is actually no such thing as a "genuine" part. Nissan, Ford, BMW, etc, they don't make car parts, they assemble car parts that they buy from hundreds of external suppliers.

-Chris-

HellFireClub wrote: »

I'd argue there is actually no such thing as a "genuine" part. Nissan, Ford, BMW, etc, they don't make car parts, they assemble car parts that they buy from hundreds of external suppliers.

You'd probably be better off with "Manufacturer Approved Spec" and "Non-Manufacturer Approved Spec" tbh. Then it doesn't matter who made it, just whether it's built to the right parameters.

Compton

Is it a navara?

HellFireClub

-Chris- wrote: »

You'd probably be better off with "Manufacturer Approved Spec" and "Non-Manufacturer Approved Spec" tbh. Then it doesn't matter who made it, just whether it's built to the right parameters.

All you need to do is find someone with TechDoc who will be able to do a lookup/search for you and then tell you exactly what company is the original equipment manufacturer for the part that you need for your car.

I'd be keeping the main dealer completely out of the loop on a problem like this, find out the brand of the part that was used and then do a TechDoc query to find out if the manfacturer is an original equipment supplier to any European vehicle manufacturers.

It's fairly obvious to me that the OP here is just being fobbed off, you can't make a statement to a customer such as "you didn't use the correct quality/type parts", without knowing exactly what brand of air filter was used.

The OP is obvously getting messed around on the basis of some petty makey uppey rule by the service manager that because the dealer didn't get the aftersales/service work, then their nose now being a little out of joint, they feel that they can just reject a warranty claim on that basis and none other. That's completely illegal as far as I'm aware...

-Chris-

HellFireClub wrote: »

The OP is obvously getting messed around on the basis of some petty makey uppey rule by the service manager that because the dealer didn't get the aftersales/service work, then their nose now being a little out of joint, they feel that they can just reject a warranty claim on that basis and none other. That's completely illegal as far as I'm aware...

Dealers don't reject warranty claims though, and my experience of service depts at the moment is that there'd be few who would turn away paying work (which is what warranty work ultimately is).

The OP needs info from the importer before we can really discuss it further imho.

HellFireClub

-Chris- wrote: »

Dealers don't reject warranty claims though, and my experience of service depts at the moment is that there'd be few who would turn away paying work (which is what warranty work ultimately is).

The OP needs info from the importer before we can really discuss it further imho.

Well this one sounds like it was rejected on a very casual basis. Dealers may not be refusing warranties but they don't take on 1,600 Euro jobs these days unless there is a very clear understanding as to who is going to be paying for it.

From my understanding of this thead, the OP was told that because the aftersales work wasn't done in within the dealer network, then the warranty is no longer in place for the vehicle. If this is what the OP was told, then this is illegal and it's also not the same thing as telling someone or suggesting to someone that they may, (or may not as the case may be), have used the incorrect type or quality of replacement part that has caused a defect to emerge with the engine.

It's easy to see how a service manager could just try to fob off someone with, "incorrect air filter, that has caused damage to turbo due to dust particles getting past the engine air filter due to wrong filter being used in the first place"... There is no problem with this analysis if it is grounded in fact but it sounds to me like the OP was given this type of a response as an almost default type response by a service manager, as opposed to a response based on a proper technical assessment of the vehicle.

ravenhead

hi Guys, thanks for all of the replies, still getting no where. Husband is now getting back onto Nissan about it as garage still won't give us any more information. Should it say on my service info from where it was done if the air filter was on OE part?

Also Mordaunts won't confirm if it is the airfilter that's the problem, they've just said service history not completed by a dealer so I am persuming that it's the filter as I don't think you can buy 'Nissan Oil' Cause that's all that needed to be done in the last servicing!

Dublin_Gunner

I've dealt with a few contractual disputes with car dealers / manufacturers over the years.

Very few have not been resolved by a solicitors letter.

Call Nissan, ask them exactly why they are refusing the warranty. Ask them for it in writing. Reply to them (initially on the phone, then follow up in writing) what the service history is, and your reasons for disputing their rejection of the claim.

Also kindly inform them you will be in contact with your solicitor if the issue is not resolved favourably within the next two weeks.

Follow through.

Contact your solicitor, get them to write to Nissan informing them of your intention to resort to legal recourse to resolve the warranty issue in relation to the cost of the repairs to the vehicle, and also to ensure the warranty remains intact thereafter. Follow your solicitors advice, although nothing I've read here would suggest you do not have a case.

This may take a few weeks, but I'd be very surprised if they don't cave and get the work done for you.

Remember, you can always get the work done in the mean time (by a Nissan Garage, in keeping with the terms of their warranty etc) and sue for your outlaw afterwards.

HellFireClub

ravenhead wrote: »

hi Guys, thanks for all of the replies, still getting no where. Husband is now getting back onto Nissan about it as garage still won't give us any more information. Should it say on my service info from where it was done if the air filter was on OE part?

Also Mordaunts won't confirm if it is the airfilter that's the problem, they've just said service history not completed by a dealer so I am persuming that it's the filter as I don't think you can buy 'Nissan Oil' Cause that's all that needed to be done in the last servicing!

What you need to do OP is get onto your mechanic and find out exactly what parts were replaced last time you had the car serviced and what service history exists for your car. If the oil was changed but not the oil filter, then you have a problem because the manufacturer recommends that you replace an oil filter with an oil replacement. Your rights under the Block Excemption Regulations only stand up if you have the vehicle serviced and maintained in accordance with the manufacturers recommendations.

In fairness to the vehicle manufacturers, you can't exect them to stand over warranty issues when oil and oil filter replacements are not being done as recommended, as an oil filter being clogged up and not letting oil get through it could genuinely cause your turbo to fail.

You need to get a clear picture of the actual car servicing record before you try to take this any further, in particular with respect to when and exactly what parts were replaced.

ravenhead

Thanks Hellfire but all of this has already been supplied to the garage, I didn't mention Oil filter as I thought that would be a given that it was changed with the oil, sorry should have mentioned that. Was in touch with my solicitor and he has recommended to send an assessor to look at the car which could take another couple of days, Mordaunts refused to give me a car while this is going on so I've got little choice now but to pay to get it done as I really need the car back. But what can I do about this if I do go ahead and pay to have it done? So p'd off about this, was in touch with the garage that do my servicing & he has confirmed that the airfilter & oil filter were OEM. Any idea how much it would cost to source the part ourselves and have it done? Out of principle it would kill me to hand over that kind of money to Mordaunts and Nissan especially when I know I've done nothing to void the warrenty.

mickdw

Jesus man, do not give in that easily. That is what they are hoping. Hire a small car or borrow something to tide you over.
If your oil filter in particular is of proper quality, fight them all the way.

ravenhead

ravenhead wrote: »

....... So p'd off about this, was in touch with the garage that do my servicing & he has confirmed that the airfilter & oil filter were OEM. ............

If parts were OEM and services carried out as per schedule they have to cover it under warranty, full stop.

ravenhead

RoverJames wrote: »

If parts were OEM and services carried out as per schedule they have to cover it under warranty, full stop.

We've rang Nissan Ireland 4 times today alone & they won't even return our calls, keep getting through to a girl on reception & there's no point eating the face off of her she's only there to answer phones, So where to next?? SIMI?? Will that get me anywhere?

ravenhead

ravenhead wrote: »

So where to next?? SIMI?? Will that get me anywhere?

Back to the dealer....... car serviced as per schedule ?? Yes
.....................using OEM parts ?? Yes

So why in f**ks name is it not covered under warranty ??



Are the services defo all per schedule and documented??

maidhc

ravenhead wrote: »

Thanks Hellfire but all of this has already been supplied to the garage, I didn't mention Oil filter as I thought that would be a given that it was changed with the oil, sorry should have mentioned that. Was in touch with my solicitor and he has recommended to send an assessor to look at the car which could take another couple of days, Mordaunts refused to give me a car while this is going on so I've got little choice now but to pay to get it done as I really need the car back. But what can I do about this if I do go ahead and pay to have it done? So p'd off about this, was in touch with the garage that do my servicing & he has confirmed that the airfilter & oil filter were OEM. Any idea how much it would cost to source the part ourselves and have it done? Out of principle it would kill me to hand over that kind of money to Mordaunts and Nissan especially when I know I've done nothing to void the warrenty.

Get it fixed if you have to in a reputable garage and sue for the cost.

bucketybuck

There is information missing in this thread.

I assume due to the cost of the part, the dealer has submitted a pre-approval request to Nissan warranty. Due to the cost, Nissan have requested copies of the service history. Every time I have passed service history to the manufacturer it is either the stamped service book or ideally, copies of service invoices paid.

What did you supply to the dealer?

I assume you gave invoices, what make of air filter do the invoices say was fitted?

I ask this because I dont know how the hell the Manufacturer knows what type of air filter was currently on your car UNLESS the dealer specifically told them it was an incorrect part. The manufacturer relies on the information supplied by the dealer, and in cases like this all the dealer has to do is simply not mention that the air filter is not genuine.

As stated already, dealers WANT this work. If they would tell the manufacturer it was an incorrect part fitted, then they know before they hit submit that the claim will be rejected. Why would they do that? Something is not ringing true here.

OP, do you trust your mechanic? Are you sure it isnt a case that he charged you for changing filters that were never actually changed? If all your filters were clogged I wouldnt cover a turbo under warranty either. (Not saying this is the case, but if you are going to listen to those yelling "soliciter" then you had better be damn sure of this)

I dont know all the details here, but I have processed thousands of warranty claims in my time, and things seem a little odd here.

OP, what service history did you provide?

alexmcred

Op I'm sorry to say but being local and knowing that garage all I can say is good luck.

Dublin_Gunner

Dont suppose you have legal expenses insurance with your motor insurance? Youd have motor contract disputes cover then and theyd pursue this for you and provide the advice.

Ask your broker.

slimjimmc

Dublin_Gunner wrote: »

Dont suppose you have legal expenses insurance with your motor insurance? Youd have motor contract disputes cover then and theyd pursue this for you and provide the advice.

Ask your broker.

Don't know about other insurers, but AXA only cover reasonable solictor's fees so that you can take out a suit for compensation arising from a traffic accident, or to defend yourself in a criminal court against a motoring offence. They won't cover contract disputes which are a civil matter.

Nonoperational

I agree there is some information missing here. It would be a lot clearer if the OP posted up details of the service history. There was obviously something in the service history submitted that gave Nissan the notion that they had an out clause.

Was the oil changed exactly within the time and distance requirements from Nissan?

Was it the exact correct spec? Not just viscosity but the exact spec Nissan require?

Were all filters used Nissan approved or the correct filters manufactured by reputable companies?

If all the above is true then they can't refuse warranty coverage. But I think there must be something that they are trying to use as a out. I'd like to know what it is. An air filter sounds very dubious, if that's it then off to the small claims court for sure.

I suppose it's a lesson that if you go down the independent garage route you need your wits about you to make sure they are doing things exactly by the book and everything is documented...

Dublin_Gunner

slimjimmc wrote: »

Don't know about other insurers, but AXA only cover reasonable solictor's fees so that you can take out a suit for compensation arising from a traffic accident, or to defend yourself in a criminal court against a motoring offence. They won't cover contract disputes which are a civil matter.

That why I asked if the OP has legal expenses insurance. This is seperate from your motor insurance.

It's included / given as an option on top of your motor insurance with a lot of brokers and some insurers.

ravenhead

All the services were done completely correctly, but he didn't stamp the service book he provided invoices which I no longer had so he printed a statement of my account as I've used him since I started driving 12 years ago. The statement had everything on it from mileage at time of servicing to parts checked never mind worked on. Nissan are still not returning our calls so I still don't know EXACTLY what the issue is and the garage have been no help at all. The only thing I don't have is the make of the OEM filter which I'm trying to get at the moment. Going to just bite the bullet & get it done but can I ask, anyone have any idea how long a job like this should take as garage are looking for 800 labour?