New Dashboard update may not be compatible with your 360

Retr0gamer

Seems the new dashboard update for some 360's with certain DVD drives will mean that games won't load on your 360. However MS will replace the console with a 250GB S console if this is the case. I'm hoping mines in compatible, would be nice to get a new console instead of the refurb I got for my RROD console.

http://www.eurogamer.net/articles/digitalfoundry-new-xbox-dash-doesnt-work-on-all-drives

http://www.eurogamer.net/articles/2011-05-18-how-to-get-your-replacement-xbox-360

kiddums

I'll check those articles out when I get home, but if I'm one of the lucky unlucky ones with an affected console, will they transfer all save files from my HDD or should I back them up just incase?

Whens the update due out anyway? Is it the fall update?

Retr0gamer

I'm not sure which update it is about but looks like a big security update that is going to work with the new 360 discs that remove the security feature and add an extra gig to the disc. I think the big thing is that this update will directly flash the DVD drive firmware for the first time and some of the older DVD drives aren't compatible.

As for the HDD back up thing, I'm not sure but I'd say MS will probably have a way to let you back it up or else send you a transfer kit and let you hang on to the HDD.

Korvanica

Have a spare 360 at home... fingers crossed it doesn't work!!!!!

dagdha

Ever since I got the first map pack for Black ops and downloaded it my Xbox won't load discs properly. If I put in a game disc and try and play it the console brings me to a white screen saying play dvd and it won't play the game so I have to open the drive 2 or three times before it will read it as a game disc and load it. I wonder will this entitle me to a new slim version or will it only apply to consoles once the new dashboard is downloaded?? Fingers crossed, I would'nt mind a new slim version for free.:D

Retr0gamer

Update is out tomorrow it seems.

Old refurb 20GB refurb with the oldest CPU chipset and 20GB hard drive for a brand new one? May the videogaming gods smile upon me tomorrow.

chin_grin

Article just posted on Destructoid.

http://www.destructoid.com/xbox-360-firmware-ruins-several-xbox-360-consoles-201411.phtml

It's been a while since we were able to make fun of Microsoft for its ****ty hardware, but now we can take a break from the PSN controversy to wonder exactly how a company can release an Xbox 360 firmware update that renders a console unable to play retail games. Oh, Microsoft!

The latest update renders "a very small number" of Xbox 360s unable to read retail discs. Microsoft has said that it will be replacing any older, affected consoles with newer ones.

"Following a recent update to our system software, we have become aware of an issue that is preventing a very small number of Xbox 360 owners from playing retail game discs," said the company. "This issue manifests itself a as a unique 'disc unreadable' or 'disc unsupported' error on the screen. We are also able to detect this issue over Xbox Live and are proactively reaching out to customers that may be impacted to replace their console."

The issue relates to the fact that the latest update will rewrite the disc drive in order to use a new, pirate-fighting DVD format. Yet again, paying customers screwed over at the hands of a futile piracy battle. Still, at least MS screwed itself worse, since it needs to do the replacements.

Still, it's almost like those annoying, "I have a launch console and it never red-ringed" people are getting a kick in the nuts from karma. Microsoft has said that anybody affected can reach out via the Xbox support site. So do that.

360 firmware incompatible with older consoles [GI.biz]

calex71

Any word on how to go about checking if you have an effected console?

Reamer Fanny

chin_grin wrote: »

Article just posted on Destructoid.

http://www.destructoid.com/xbox-360-firmware-ruins-several-xbox-360-consoles-201411.phtml

Hmmm, so what if your warranty is void? Will Microsoft still take your console and replace with a new one?

Retr0gamer

calex71 wrote: »

Any word on how to go about checking if you have an effected console?

You'll get disc read errors, if you read the articles it tells you. I'm guess the firmware flash of the DVD drive will screw it up if you have an affected model and won't read any games.

justryan wrote: »

Hmmm, so what if your warranty is void? Will Microsoft still take your console and replace with a new one?

I assume so. Sure they've been replacing RROD's out of warranty. Also this is an MS fault. They broke your console so it's up to them to rectify it.

cableguy.ie

Part of me hopes my xbox is affected and then there is the part of me that says La Noire is out friday and if my xbox is affected I won't be playing it.
Damn you Microsoft....

Reamer Fanny

I've got a few original Xbox 360s lying around, I bet it's the Hitachi drive that's incompatible. Any word whether this trade-in is available to Europe customers? I know the beta dash was released in America first

RobertFoster

chin_grin wrote: »

Article just posted on Destructoid.

Are Destructoid always that bitchy or are they just anti-Microsoft? I generally see the update as a good thing. More disc space and more up-to-date anti-piracy measures - both an improvement for consumers and developers.

Sure, a small number of consoles will be affected, but at least Microsoft are: taking positive steps to rectify the issue; keeping customers in the loop and informing them ahead of time; not burying their head in the sand and hoping no-one will notice.

garv123

my original xbox with 20gb harddrive that doesnt even have hd connections better not work since its sounding like a chainsaw with the last year

Jimmy Bottlehead

Retr0gamer wrote: »

.
I assume so. Sure they've been replacing RROD's out of warranty. Also this is an MS fault. They broke your console so it's up to them to rectify it.

Wrong. They EXTENDED the warranty for RROD, but once you're past the extended three year warranty, it's tough luck. No replacement outside warranty at all.

calex71

Retr0gamer wrote: »

You'll get disc read errors, if you read the articles it tells you. I'm guess the firmware flash of the DVD drive will screw it up if you have an affected model and won't read any games.

I read them but wasn't clear as to whether it would throw up a disk read error on all games or just new ones with the new disk format if you get me.

chin_grin

RobertFoster wrote: »

Are Destructoid always that bitchy or are they just anti-Microsoft? I generally see the update as a good thing. More disc space and more up-to-date anti-piracy measures - both an improvement for consumers and developers.

I think it's just yer man Jim Sterlings delivery. He's very tongue-in-cheek.

cableguy.ie

Being semi serious for a while. This is good customer service on Microsoft behalf supposed they realised from the Sony incident that "were sorry" only works for so long.

amacachi

I assume mine will be too up to date, damn it. Tempted to head into Gamestop etc. to see if they have any old ones lying around. :pac:

Retr0gamer

Jimmy Bottlehead wrote: »

Wrong. They EXTENDED the warranty for RROD, but once you're past the extended three year warranty, it's tough luck. No replacement outside warranty at all.

Got mine replaced 6 months out of warranty. Might just have been lucky.

amacachi

Anyone I know who had their console RRoD got it replaced, several out of warranty. From what I've heard from people it seems any RRoD gets replaced pretty easily.

Retr0gamer

calex71 wrote: »

I read them but wasn't clear as to whether it would throw up a disk read error on all games or just new ones with the new disk format if you get me.

The eurogamer article says some new games so I'm assuming it's the ones that use the new disc format.

alanhiggyno1

wont be long untill the geeks have a new firmware to flash ur drive with.hopefully

20goto10

I've an original non RROD console with an hitachi drive. I've also flashed it so I can backup all my games. So I wonder will I get a replacement or will they say bugger pirate scum?!

justsomebloke

Retr0gamer wrote: »

May the videogaming gods smile upon me tomorrow.

I've got 2 chances at this so heres hoping
]

iMuse

Ive an xbox with a 2006 manufactured hitatchi drive, Might have a hope of it been incompatible

clonadlad

My console is banned from LIVE so a new console would do nicely.

What would happen if your warranty sticker is void I wonder?

alanhiggyno1

well if its void its useless im afraid..well mine is benq flashed to the latest lt+1.1 so hopefully it wont be that..

landsleaving

How do I find out what dvd drive I have? It's a 20gb with HDMI, probably about four years old now. Fingers tightly crossed here that it has the problem, I could do with the 250GB model, totally out of HD space

Propane Nightmare

Ehhh... I very much doubt MS will replace flashed xbox's with brand new ones... its piracy like, you hardly expect them to give a person who is pirating xbox games a new one?

alanhiggyno1

well i dont want a new one im very happy with my flashed one downloading games the whole time..long live piracy

clonadlad

Propane Nightmare wrote: »

Ehhh... I very much doubt MS will replace flashed xbox's with brand new ones... its piracy like, you hardly expect them to give a person who is pirating xbox games a new one?

Well they gave me a different one when it got RROD!

landsleaving

Propane Nightmare wrote: »

Ehhh... I very much doubt MS will replace flashed xbox's with brand new ones... its piracy like, you hardly expect them to give a person who is pirating xbox games a new one?

If they can't be flashed they might, they may see it as a way to make pirates start buying games again.

alanhiggyno1

wont be long b4 we can buy these blank dvds anyway to copy again and someone will get round this piracy thing quicker than u think

20goto10

Propane Nightmare wrote: »

Ehhh... I very much doubt MS will replace flashed xbox's with brand new ones... its piracy like, you hardly expect them to give a person who is pirating xbox games a new one?

Eh yes of course I do. I fully expect them to replace my xbox if they intentionally send out an update that knowingly breaks it. This is a question of hardware, not software piracy. What I do with my xbox is my business. It's very common for people to open up machines and tinker around and totally 100% legal. Intentionally breaking peoples machines and refusing to replace them I'm almost certain is illegal. Whether M$ give a **** is the question.

Software piracy is another issue altogether. Software pirates should be prosecuted. ;-)

garv123

wonder will you still get it replaced it the warranty sticker was removed to clean the dust and ****e from the fans and vents

Retr0gamer

20goto10 wrote: »

Eh yes of course I do. I fully expect them to replace my xbox if they intentionally send out an update that knowingly breaks it. This is a question of hardware, not software piracy. What I do with my xbox is my business. It's very common for people to open up machines and tinker around and totally 100% legal.

Software piracy is another issue.

I'm afraid that the expression 'shit out of luck' applies if you void your warranty and update your machine and it breaks. They might be nice about it but I severely doubt they will. You are free to do whatever you want with your console but if you do you're on your own.

20goto10

Retr0gamer wrote: »

I'm afraid that the expression 'shit out of luck' applies if you void your warranty and update your machine and it breaks. They might be nice about it but I severely doubt they will. You are free to do whatever you want with your console but if you do you're on your own.

That's how the warranty works. But is it how the law works? I'm willing to find out. It's as simple as lodging a claim with the small claims court.

garv123

20goto10 wrote: »

That's how the warranty works. But is it how the law works? I'm willing to find out. It's as simple as lodging a claim with the small claims court.

you're on about lawsuits and you dont even know if it will effect your console yet.

iMuse

Looks like we are out of luck

Those hoping the upcoming new Xbox 360 firmware will bork your console and thus qualify you for a shiny new one could be out of luck.

Microsoft has told Eurogamer this evening that the disc read error reported by users has nothing to do with the new firmware.

Instead, the problem is tied to an already released software update that changed the way your Xbox 360 reads discs.

In other words, if your console isn't already borked, you don't qualify.

"This issue is unrelated to the upcoming release that has been in public beta," Microsoft said.

"Additionally, this disc read error message is tied to a change in the disc reading algorithms in a recent software update and is not specific to older or newer versions of Xbox 360."

This morning Microsoft confirmed it was aware of 'disc unreadable' or 'disc unsupported' errors that were preventing "a very small number of Xbox 360 owners from playing retail game discs".

"We are also able to detect this issue over Xbox Live and are proactively reaching out to customers that may be impacted to replace their console," Microsoft said.

20goto10

iMuse wrote: »

Looks like we are out of luck

I'd still expect a new xbox from them were this problem to occur on my modded xbox. There's nothing to suggest they wouldn't. They can't even detect a modded box running retail games.

Propane Nightmare

20goto10 wrote: »

I'd still expect a new xbox from them were this problem to occur on my nodded xbox. There's nothing to suggest they wouldn't. They can't even detect a nodded box running retail games.

If they go to replace an xbox, obviously the will send a courier to collect your old console, test it to see if its modded, and if so, they will say the flashed illegal firmware was what caused the damage with the new firmware. Sorry, but Microsoft hate loosing money.

Reamer Fanny

But if you flash it back to stock firmware how are they to know?

Propane Nightmare

Im sure microsofts employees will be able to tell....

Retr0gamer

The dream is over

corcaigh07

so what are we entitled to exactly if someone is affacted by the new update?

Charlie Haughy

corcaigh07 wrote: »

so what are we entitled to exactly if someone is affacted by the new update?

Nothing, if your xbox was not affected by the last update then you dont get anything. If your xbox is bricked after the new update, im not sure, but they may just repair your xbox.

ratedR

Can someone clear up a few things ?

I'll presume, hypothetically speaking, that if you're running a modded xbox with a flashed dvd drive and playing back up copies of games, that you should keep your console off-line and not download the new dashboard if you want to continue playing said backed-up games ?

Also, does this mean that if you were to do this, new games that are coming out will no longer work in above mentioned modded xbox, regardless of whether they are a back up or a fully legal purchased game ?

Healium

ratedR wrote: »

Can someone clear up a few things ?

I'll presume, hypothetically speaking, that if you're running a modded xbox with a flashed dvd drive and playing back up copies of games, that you should keep your console off-line and not download the new dashboard if you want to continue playing said backed-up games ?

Also, does this mean that if you were to do this, new games that are coming out will no longer work in above mentioned modded xbox, regardless of whether they are a back up or a fully legal purchased game ?

You download the update, you can no longer play pirated games.

You don't download the update? You can't play new games that use the updated format

ShadowHearth

I am actuolly shocked with amount of modded consoles here. I thought it's very very rare in these lands. I guess not.

Wasn't that update coming today?

ratedR

ShadowHearth wrote: »

thought it's very very rare in these lads.

Clarify ?