Tesco Roselawn tonight - a disgrace!!

athtrasna

Stopped into Tesco in Roselawn tonight on my way home...around 10.30pm and it felt like I'd landed in Russia circa 1985...the shelves were mostly bare and the queue for the tills was about 40 people long!!

With not a manager in sight I briefly spoke to a passing shop worker who said they had no till trained staff on which is why only the self-service tills were open. She also said the lack of staff was the reason the shelves hadn't been stacked.

It's the only 24 hour store in the greater area, even Tesco in Finglas now closes at midnight...but they don't seem to care about the customers, it's not as if we have other options. I was in a good mood until I got there, came home stressed and grumpy. There were a lot of unhappy people in the queue.

Shield

They have to have cashiers available at all opening times. It's part of their conditions of being open 24/7. If they don't, call head office tomorrow, complain, and you'll get a nice gratuity to keep you quiet. They can't afford to have their 24/7 permit revoked if this made the news.

robertpatterson

I think Clare Hall is 24 hours if that helps

TICKLE_ME_ELMO

My friend was up there once on a Sunday morning doing her big shop for the week and they only had the self service tills on. Which are fine if you've only got a few bits but can you imagine trying to put a full weeks worth of shopping through.
If they can't afford to have the staff on 24/7 they shouldn't open. I think that Tesco's is rubbish anyway compared to Tesco's elsewhere and especially when compared to the local Superquinn and Dunnes. The fruit and veg isn't great quality, there's no fish counter, they have something one week and then you never see it again. It's gone to hell lately, I don't know why so many people still shop in it.

TheoBoone

Not having staff on the tills is stupid for a place that stays open all night. Only things people ever buy after 1am are cigarettes, condoms and crisps. You can buy crisps on the self-serve checkouts, but you can't get smokes or condoms without someone to approve them. What a bunch of idiots!

BostonB

I agreee, its not a great Tesco's. Can be more expensive than other supermarkets, and fruit section is dire a lot of the time. Special offers aren't great. Anytime I've gone in late its been half stocked and only self service working. I don't really like it tbh, though do shop their occasionally because its local.

Toto Wolfcastle

I hate Tesco Roselawn. It's messy and badly stocked. The last time I used the self-service till there I had to wait for the guy working there to saunter over while talking on his mobile phone to give approval for something.

getz

TheoBoone wrote: »

Not having staff on the tills is stupid for a place that stays open all night. Only things people ever buy after 1am are cigarettes, condoms and crisps. You can buy crisps on the self-serve checkouts, but you can't get smokes or condoms without someone to approve them. What a bunch of idiots!

cannot get smokes or condoms without approval,,dont blame tesco ,its irish law,

jeepers101

getz wrote: »

cannot get smokes or condoms without approval,,dont blame tesco ,its irish law,

Seriously? Its Tescos's fault they've no staff on.

chucknorris

LOOK - STOP COMPLAINING.

check out the deal they just announced.

https://us.v-cdn.net/6034073/uploads/attachments/23556/157223.jpg

getz

jeepers101 wrote: »

Seriously? Its Tescos's fault they've no staff on.

the best way to answer is to tell you,that in the UK all the staff in tesco are till trained,when there is more than two in a queue ,managers and shop floor staff have to go on the check outs,my son is a tesco manager[bakery] in the UK.early last year he was asked to go to ireland,to train and show some irish managers how tesco work ,the biggest shock he had was the reluctance of the irish side of the management family to work hands on, it seems that in ireland all managers are expected to have suits on,a kind of thing that went out in the 70s over here ,you can imagine the dirty looks he got when he put on his whites to work with the lads in the bakery; but calling for tesco to lose its licience is daft,all that will do is put more people out of work,at the end of the day,a phone call or letter to the store manager will sort out the problem ,

athtrasna

I wrote an email to customer service on my phone last night from the queue. Just tried calling the store today and the manager is on a day off!

getz

athtrasna wrote: »

I wrote an email to customer service on my phone last night from the queue. Just tried calling the store today and the manager is on a day off!

quick email to head office, they are hoping you give up

Toto Wolfcastle

Apparently the best way to complain is to use the website/email address (not sure which it is) that it on the top of the receipt.

kenon

I've always associated Tesco in Roselawn with empty shelves. I just thought it was their style.

BostonB

kenon wrote: »

I've always associated Tesco in Roselawn with empty shelves. I just thought it was their style.

Shopping after the pub tends to be like that.

CrazyRabbit

Glad I'm not the only one who thinks that this Tesco's is absolutely abysmal.

My main complaints are:

• A very poor selection of goods (try buying a pizza for one!).
• Items that dissapear from the shelves for months at a time.
• Food that is out-of-date 2 days later instead of the 7-10 days they should last.
• Bare shelves.
• Aisles blocked by pallets/crates & stock moving equipment (at night).
• Unfriendly staff...can barely get a smile from most as they look like they just come from a funeral.
• A lack of any real special offers. There's a sign up saying 1000 items reduced in price, but they don't even sell 1000 different items...and I can't see any prices differences.
• Rarely ever any empty baskets are the front door....and they are tiny.
• Trolleys are sometimes impossible to unlatch as they are packed so tightly inside the mettle barriers.

And I wasn't even aware that they had any management. I've never seen them.

Oh, and whomever is in charge of Stock purchase/management should be publicly mocked and sacked. It's the main issue I think.
(I'd forgive them if they started stocking Green Isle pizza slices again...yummy pepporoni...mmmmm)

CrazyRabbit

Oh...and you can contact Customer Services here:
http://www.tesco.ie/contactframe.htm?osadcampaign=TLContactUs

BostonB

They do milano's pizza's. I noticed that before.

Aren't the baskets the same size in every store?

kenon

BostonB wrote: »

Shopping after the pub tends to be like that.

I miss the days when I'd go for an aimless wander around Tesco at 2 in the morning after a heavy session in the Rosie, most likely commenting on how empty the shelves are.

Everytime I've gone to Tesco for a few beers for a BBQ or house party, the drink section looks like a site of devastation. You go in hopeful you'll pick up some nice bargain on some decent beer and end up picking up 7 heineken because that's all thats ever left on the shelves.

athtrasna

CrazyRabbit wrote: »

Oh...and you can contact Customer Services here:
http://www.tesco.ie/contactframe.htm?osadcampaign=TLContactUs

And you get a generic response form someone in the UK. I told them to come back to me with something other than a cut and paste answer!

The Waltzing Consumer

Have to agree with the majority of remarks on this thread. Tesco Roselawn is a god-awful store. The management are the problem, the way the store is ran and has been ran for years is a joke. Anyone who is a local knows that the majority of staff have been there for years but they seem to get lazier and lazier every year and the blame can only be put on crap management.

- Empty shelves which has been pointed out by nearly everyone on this thread
- The late night staffing is a joke for a 24 hr store, it should be closed at normal times because it is proved they can't run it properly. It helps to actually have tills open and ya know, some staff!
- At this stage, I am actually surprised if there are baskets at the door when I go in. The vast majority of times you are left wandering around trying to find one
- As a smoker, I don't care if employees smoke, but it is completely unprofessional for Tesco to have their staff always congregating at the very front of the store beside the entrance smoking away. It is really annoying especially since they many of these staff handle food and it annoys anyone having to walk through a cloud of smoke entering the store.
A manger with any brains would say, employees smoke out the back if on duty or else don't wear your uniform if smoking out the front. It used to be kids hanging out blocking your way in Roselawn, but for the past couple of years, it is the stupid Tesco staff. I can't think of any other store that have so many staff smoking so much at the front of the store. Great image! :rolleyes:

No1J

Roselawn has gone down hill for about 10 years as has Prussia st, when the new one is built on the Navan road I wouldn't be surprised to see one or maybe both close.

Straylight

Whereabouts on the Navan Road is that being built?

No1J

At the back of Mc D's, beside the Social Welfare office.

jam_mac_jam

I dont know why you would go near the place with superquin around the corner (apart from the late night opening). Its not a nice supermarket at all the veg is dreadful much worse than lidl or dunnes and its not even as cheap. Really dislike it.

Diddler1977

No1J wrote: »

At the back of Mc D's, beside the Social Welfare office.

What size will it be?

irishjay

sounds very shabby indeed any fotos?

No1J

Not sure but they seem to have plenty of land there, it used to be a telecom site as far as I know.

axer

Agreed it is an awful store but I would put up with it for having a 24 hour store. Dunnes closes way too early so at least there is somewhere open past 10. I only use it if I have to though.

athtrasna

Dunnes and Superquinn both cut back on their late opening hours..at one stage Dunnes was 12 and Superquinn 10 but they changed them.

I get home late a couple of nights a week and Tesco is my only option if I need stuff before morning

rescue16

psni wrote: »

They have to have cashiers available at all opening times. It's part of their conditions of being open 24/7. If they don't, call head office tomorrow, complain, and you'll get a nice gratuity to keep you quiet. They can't afford to have their 24/7 permit revoked if this made the news.

As a member of staff at Tesco I can confirm you are totally wrong tesco bought in self scan checkouts so when they are opened 24/7 they dont need a operator on the normal tills as there is one member of staff watching over the self scans tesco have cut there checkout staff since these self scans came in and there are planing on bringing more of them in. Were i work checkout staff hours have been cut as they are forcing people to use these things as they have a policey were no one cues. Tesco staff are curently in disscusions with the company about this and about a pay rise which was signed and stamped in feburary 2008 and we to this day are still waiting on this we are curently in labour court about this. You will get no joy in ringing head office as they will more than likely fob you off good luck you will need it .:)

hotmail.com

People have been complaining about Tesco since it came here in the late 1990s and yet they keep increasing their customers. It's like the Ryanair of supermarkets - people give out about it, but still use it.

The self-scan tills are there to keep staff costs down so that they can keep prices competitive. I find them very easy to use and all of the supermarkets now use them.

That said, there's no denying that Tesco Roselawn has lost it's former snobby identity and now is just the same as every other Tesco.

athtrasna

rescue16 wrote: »

You will get no joy in ringing head office as they will more than likely fob you off good luck you will need it .:)

I am determined not to let this go...I so wish I'd taken photos last night..it was definitely one for the papers. The shelves looked like they'd been ram raided and the queue...was horrendous. For people with trolleys trying to stock up for the week it was a disaster..there's next to no room to stack the scanned groceries. This is just not good enough.

No1J

Not wanting to judge staff and the way they are told to work but there is a big difference with the way Aldi and Lidl staff compare to Tesco. As soon as the last customer at their till is served the till is locked and they are stacking straight away, very efficient, while Tesco just sit there and shout over to their mates.

hotmail.com

How many Tesco stores have ended their 24 hour opening hours? I hope Roselawn doesn't follow suit!

JupiterKid

Tesco Roselawn is a really dreadful store. Badly run with unfriendly and surly staff. The fruit and veg in particular is a disgrace.

TheUsual

athtrasna wrote: »

I was in a good mood until I got there, came home stressed and grumpy.

You really need to get a life.
A hobby.
An interest.
An obsession.
Knit, paint, sew, cook. Whatever it takes.

Solair

In my experience of Tesco's 24 hour stores in Cork, they're often pretty badly run at night.

They've a tendency to close the automatic checkouts and open a single manual till and then you end up with huge queues. The worst that happens is someone comes along with a full weekly shop

Surely the ideal situation is that they should have 1 manual till open and a set of automatic tills to cope with people making small purchases.

anniehoo

No1J wrote: »

as has Prussia st,

I felt dirty coming out of that Tescos *shudder* so can only imagine what Roselawn is like if that one is anything to go by. Tesco is last on my list of shops id go to. Id even rather pay double the price in spar than wade through the manky fruit and veg they have in some stores.:eek:

JoePie

Never had a problem on Tesco Roselawn. The shelves are always stocked or being stocked whenever I go in there at any hour of the night. I've had to queue, yeah, but never for much longer than I would queue in any other shop.

HungryJoey

From my experiences I can relate to many posts in this thread although I still find it extremely beneficial to have a 24 Hour Tesco open so close to home. I find myself going in at all hours during the day and Middle of the night (Depending where I am coming from).

My observations;
Staff - I have only just realised that the same staff have remained in this Tesco for years, I can remember some of them going back from when I was a child going down there which is both good and bad in my opinion. The good being that Tesco might have a good relationship within the store as so many staff seem to have remained in position for many years. The bad being that staff can become lazy and fall into "Comfort" spots and sometimes this can reflect on their performance. On the plus side I rarely have ever come accross a rude memember in there and usually always served with a smile and decent level of friendliness.

Stock - I think this is where the biggest issue lies and as mentioned above several times sometimes you can get something other times you can't get the same item for months on end. From my understanding or own opinion I can imagine the issue here is Tesco Roselawn is not the largest of tescos. I'm assuming it does not carry the full range of products compared to some of the larger newer stores and I would imagine this creates somewhat of a discrepancy in the stock in Roselawn.

Night-time 24/hr Issue - I never really had any problems here. I think im far to grateful of tesco being open at 3AM than to complain about a Cage or Pallet of stock sitting on the floor as it is merchandised. I've never had a problem using the self scanners either although you wont catch me doing a Full weeks shop at 3AM on a self scanner. It is annoying though when all they have open are the Self Service Scanners and there is a MASSIVE que.

ongarboy

I wonder how many complaining on this thread will keep going back and giving Tesco Roselawn their custom though?? The best way you can get Tesco management to sit up and take action is by voting with your feet - shop elsewhere at Dunnes, Superquinn, Lidl or any other competitor until you see or hear about them improving their store/offerings/service.

athtrasna

TheUsual wrote: »

Whatever it takes.

FYI the only reason I was out so late was that I was coming home from a community group I am involved in and got a call from my OH to see if I'd stop and pick up a few things as they had to go into work first thing and wouldn't have time to shop.

If you'd been in that queue on Tuesday night you'd have been stressed and grumpy too...I spoke to many other exasperated people!

athtrasna

ongarboy wrote: »

I wonder how many complaining on this thread will keep going back and giving Tesco Roselawn their custom though?? The best way you can get Tesco management to sit up and take action is by voting with your feet - shop elsewhere at Dunnes, Superquinn, Lidl or any other competitor until you see or hear about them improving their store/offerings/service.

Well and good to say that but all those shops close at 9pm on Tuesdays!

Travel is good

Just saw this thread. I hadn't realised that Tescos in Roselawn was this bad, I always thought Prussia St. had to be the worst Tescos ever. I'm a bit dubious about the new Tescos opening up on the Navan Road - I hope the standards improve a bit. I was hoping this would mean the one in Prussia St. would close as it's gone beyond refurbishment.

I've been in Lidl Glasnevin a few times recently and it's very impressive. Trolleys that actually work - and are easy to return, not like the clapped out trolleys in Prussia St.

Though it's handy to know that there is a 24 hours Tesco in the area (Roselawn). On the bank holiday Monday, all the supermarkets were closed at 7pm so I had to drive over to the Tescos in Finglas. That Tescos is not too bad.

athtrasna

Travel is good wrote: »

Though it's handy to know that there is a 24 hours Tesco in the area (Roselawn). On the bank holiday Monday, all the supermarkets were closed at 7pm so I had to drive over to the Tescos in Finglas. That Tescos is not too bad.

I like that Tesco, though their fruit and veg selection can be a bit hit and miss, but they've recently gone from 24 hours to closing at midnight. Pity, they have great staff over there and I'd hate to hear that this is resulting in job losses.

getz

athtrasna wrote: »

I like that Tesco, though their fruit and veg selection can be a bit hit and miss, but they've recently gone from 24 hours to closing at midnight. Pity, they have great staff over there and I'd hate to hear that this is resulting in job losses.

its never the staff that are the problem,the poor sods get all the agro from customers,its the managers who are always to blame,you know they are the ones you can never find.

rescue16

athtrasna wrote: »

I am determined not to let this go...I so wish I'd taken photos last night..it was definitely one for the papers. The shelves looked like they'd been ram raided and the queue...was horrendous. For people with trolleys trying to stock up for the week it was a disaster..there's next to no room to stack the scanned groceries. This is just not good enough.

You see the only problem you will have there is more than likely security will stop you taking photos. Your best bet would be to find out who the directors are and contact one of them.You can if you want ring head office and ask to speak to the regional manager for roselawn store and if that person is not there and for a call back and a email address for them this is the only way i can see you getting any joy from head office good look i hope you will get there in the end.

rescue16

No1J wrote: »

Not wanting to judge staff and the way they are told to work but there is a big difference with the way Aldi and Lidl staff compare to Tesco. As soon as the last customer at their till is served the till is locked and they are stacking straight away, very efficient, while Tesco just sit there and shout over to their mates.

I have to agree with you as this happens all the time in the store i work .

meglome

If you saw the difference in price between Tesco in the North and Tesco in the South you'd never use Tesco in the South again. Was in two Dublin Tesco's with a friend and happened to notice some stuff I'd bought recently in the North. I bought some microwave dinners for stocking the freezer with some emergency supplies and the price difference was unreal. £1 vs €2.69 and around £1.50 vs €3.15, exact same items. Noticed a 4 pack of wispas was £1.49 vs €2.65. There are plenty more but can't remember the differences at this point.

We are being robbed blind by Tescos and it's high time we stopped using them.