eircom zyxel P-660HW-T1 v3 connection loss

sitja

Ok i recently moved to this isp and must say im disgusted with the sh!t they give ya, i have this crap zyxel router cant play xbox live without the connection dropping off on me within every hour or so, honestly one of the most expensive isp servers yet the most unreliable typical irish huh- should just have a big banner up over our country saying "yes this is my back passage ram it up there!!!!". Us irish peeps seems to take everything lying down!

Dont even see the point of going in to great detail with my problem as i can see from looking into it many other users of this sh!t have the same problem. But basically it seems to be an issue based on the wireless operation of the router, seems ok when i have the xbox hardwired to the router via ethernet. Suppose nobodys got any ideas. Is it possible to buy a new router and use away with eircom bb??

jay93

Yes its possible to get your own router to use you will have to enter all the eircom bb settings manually if you get one.but once its set up it would be alot better than the zyxel them routers are seriously crap!

eircom: Tony

sitja wrote: »

Ok i recently moved to this isp and must say im disgusted with the sh!t they give ya, i have this crap zyxel router cant play xbox live without the connection dropping off on me within every hour or so, honestly one of the most expensive isp servers yet the most unreliable typical irish huh- should just have a big banner up over our country saying "yes this is my back passage ram it up there!!!!". Us irish peeps seems to take everything lying down!

Dont even see the point of going in to great detail with my problem as i can see from looking into it many other users of this sh!t have the same problem. But basically it seems to be an issue based on the wireless operation of the router, seems ok when i have the xbox hardwired to the router via ethernet. Suppose nobodys got any ideas. Is it possible to buy a new router and use away with eircom bb??

Hi sitja
sorry to hear you are having problems with connection.Yes it is possible to use third party modems but if you would like me to test your connection just PM me your tel. no. and I may be able to help here.
Tony

dinosbar

I'm having these too, using the Zyxel 660 v3 modem wirelessly. Its dropping connection every 10/15 mins. Have tried turning off the laptop to simplify the network. I spoke to Microsoft and they talked about the ISP giving support on Port Forwarding, other than turning the laptop on I wouldn't have the confidence to go changing things I dont understand. Is there a tutorial or instruction set on how to do this. Losing connection seems to be a fairly common problem judging by the number of message board entries I've seen.

eircom: Mark

dinosbar wrote: »

I'm having these too, using the Zyxel 660 v3 modem wirelessly. Its dropping connection every 10/15 mins. Have tried turning off the laptop to simplify the network. I spoke to Microsoft and they talked about the ISP giving support on Port Forwarding, other than turning the laptop on I wouldn't have the confidence to go changing things I dont understand. Is there a tutorial or instruction set on how to do this. Losing connection seems to be a fairly common problem judging by the number of message board entries I've seen.

Hi dinosbar,

Here is a helpful checklist you can try,

Configure Your Modem For Online Gaming - http://bit.ly/auwOq2 A Step by Step Guide -Assistant - Video from Eircom.net Technical Support.

Can you check that and get back to me.

Thanks, Mark

dinosbar

Mark,

Thanks for the reply but the online tutorial is for a netopia modem and it doesn't mention the need for entering the password. I found that on a seperate forum and changed the firewall to low but still no joy. It seems pretty odd that one of the countries largest ISP's doesnt' have an easy step by step guide to set up the modem to work with one of the most popular gaming consoles. This isn't some obscure set up I'm trying to do, its connecting an xbox to an eircom modem. How hard does it have to be ?

Rgds

eircom: Ant

dinosbar wrote: »

Mark,

Thanks for the reply but the online tutorial is for a netopia modem and it doesn't mention the need for entering the password. I found that on a seperate forum and changed the firewall to low but still no joy. It seems pretty odd that one of the countries largest ISP's doesnt' have an easy step by step guide to set up the modem to work with one of the most popular gaming consoles. This isn't some obscure set up I'm trying to do, its connecting an xbox to an eircom modem. How hard does it have to be ?

Rgds

Hi dinosbar,

Thanks again for contacting eircom on Boards.

If you need to configure your firewall, using the Zyxel router, the following URL may be helpful. The Netopia Modem is roughly the same and lowering the firewall is readily easy to do on both modem types.

http://bit.ly/ip2OlL - Set up Zyxel Modem

Just open your browser on : http://192/168.1.254.
If asked to log in to the modem type : 'broadband1'
Look on the menu list and you'll navigate to the 'firewall' ;
and simply set this to low.

Unfortunately, it's not a case that eircom don't have website dedicated to XBox, we do. However, we are obliged to only support eircom products :

broadbandsupport.eircom.net/xbox.htm - XBox Setup with eircom

That said, we don't have a licence, nor do we have the necessary data information sources to support third party Games Vendors.

Eircom Technical Support have advised the ONLY thing that is required for ALL 3rd party Games' Console Setup, is simply lower the firewall on the router. This has the effect of opening the necessary ports for these 3rd party vendors and their online games.

If you are having any problems with your Game Console after lowering the firewall on the router, then you must contact your Games Console Manufacturer /Vendor Support.

We've included XBox's Support Site and contact phone number on our dedicated XBox website above.

Let me know if you have any problems lowering your firewall on your eircom modem. We can generally do this remotely from here if you're unable to complete this yourself.

All the best,
Ant

sitja

ok i have managed to acquire a different eircom router (a netopia 3347) to my understanding this is a very old router, YET this picks wireless throughout the house no problem, so either zyxel are crap or i was unlucky to recieve a faulty one?? What i would like to know now is...... is the netopia router i am now using capable of accepting the speeds i am paying for??? I am on 8mb and to my knowledge being upgraded to 15mb??

eircom: Ant

sitja wrote: »

ok i have managed to acquire a different eircom router (a netopia 3347) to my understanding this is a very old router, YET this picks wireless throughout the house no problem, so either zyxel are crap or i was unlucky to recieve a faulty one?? What i would like to know now is...... is the netopia router i am now using capable of accepting the speeds i am paying for??? I am on 8mb and to my knowledge being upgraded to 15mb??

Hi sitja,

Thanks for contacting eircom on Boards.

There should be no problem using the netopia 3347. You may want to ensure the firmware is up to date. Currently, the latest FW version is 7.8.

As you say it is probably an older momed. Most electrical equipment should be really watched after 5 years. You are more than welcome to use your own modem /router. Just ensure you use the correct eircom settings, advised below :

Please let me know if I can help further.
Kind regards,
Ant

OMG Its EoinD

sitja wrote: »

Ok i recently moved to this isp and must say im disgusted with the sh!t they give ya, i have this crap zyxel router cant play xbox live without the connection dropping off on me within every hour or so, honestly one of the most expensive isp servers yet the most unreliable typical irish huh- should just have a big banner up over our country saying "yes this is my back passage ram it up there!!!!". Us irish peeps seems to take everything lying down!

Dont even see the point of going in to great detail with my problem as i can see from looking into it many other users of this sh!t have the same problem. But basically it seems to be an issue based on the wireless operation of the router, seems ok when i have the xbox hardwired to the router via ethernet. Suppose nobodys got any ideas. Is it possible to buy a new router and use away with eircom bb??

If you are playing on wireless. Add "Contra EoinD" on xbox live and I will help you through it ok ?

OMG Its EoinD

Just at the Eircom lads. One issue with using WPA-PSK encryption is that it times out every hour or so and disconnects the user offline from Xbox , whereas a PC wouldn't notice this.

What I reccommend is disabling the encryption and hiding the broadcast of your SSID.

But change the SSID so noone can auto connect to it.

Or change your wireless password to WEP which can be cracked though.

newbie2

I recently recieved this router throught the post

. Set it up today but every hour or so it diconnects/reconnects. This is fine if I'm surfing the interweb, but I use my laptop for poker and every time it disconnects, it can cost me a few quid.

I'm gonna try to turn off the firewall and see if that helps.....

EDIT: Nope - didn't work - still disconnecting/reconnecting

neutron

newbie2 wrote: »

I recently recieved this router throught the post

. Set it up today but every hour or so it diconnects/reconnects. This is fine if I'm surfing the interweb, but I use my laptop for poker and every time it disconnects, it can cost me a few quid.

I'm gonna try to turn off the firewall and see if that helps.....

EDIT: Nope - didn't work - still disconnecting/reconnecting

Hi Newbie,

See my post here (I feel your pain!)
http://www.boards.ie/vbulletin/showthread.php?t=2056297253

eircom: Ant

newbie2 wrote: »

I recently recieved this router throught the post

. Set it up today but every hour or so it diconnects/reconnects. This is fine if I'm surfing the interweb, but I use my laptop for poker and every time it disconnects, it can cost me a few quid.

I'm gonna try to turn off the firewall and see if that helps.....

EDIT: Nope - didn't work - still disconnecting/reconnecting

Hi newbie2,

Thanks for contacting us on Boards.ie

Can you PM your phone number and I can check this for you.

Kind regards,
Ant

newbie2

PM sent.

Today I've changed the DHCP lease time from 3600 seconds (1 hour) to 84000 seconds (24 hours). I have't had time to test it yet though.

eircom: Ant

newbie2 wrote: »

PM sent.

Today I've changed the DHCP lease time from 3600 seconds (1 hour) to 84000 seconds (24 hours). I have't had time to test it yet though.

Thanks newbie2, received PM.

Kind regards,
Ant

newbie2

FWIW - changing the DHCP lease time from 3600 seconds (1 hour) to 84000 seconds (24 hours) seems to have somewhat sorted this problem for me. |It only becomes noticable when I have a the ipoker client open. When the router disconnects the ipoker client disconnects - taking about 30 seconds to reconnect/login.

Gerb68

Where's the settings for DHCP lease time.

Is it Idle Timeout?

andrew241983

my zyxel modem keeps dropping connection every couple of hours and has been doing it since i got it.. i have 25mb broadband..
i have my older netopia one can i use this and is it capable of coping with the 25mb cheers

eircom: Tony

andrew241983 wrote: »

my zyxel modem keeps dropping connection every couple of hours and has been doing it since i got it.. i have 25mb broadband..
i have my older netopia one can i use this and is it capable of coping with the 25mb cheers

Hi Andrew241983
if you wish I can have the zyxel tested for you, or if you connect to ethernet into main phone socket and call 1890260260, they will be able to ascertain if modem faulty. If you have no issue with the older netopia, it would seem as you suggest that moden is faulty.
Tony

andrew241983

and how would i go about getting u to text my modem??
and if it is faulty would my old netopia modem (silver) one work???

eircom: Tony

andrew241983 wrote: »

and how would i go about getting u to text my modem??
and if it is faulty would my old netopia modem (silver) one work???

If you have connected by ethernet and into main phone socket I would be happy to run some tests andrew241983. PM me tel. no.
Yes your old one should work fine also.
Tony

andrew241983

eircom: Tony wrote: »

andrew241983 wrote: »

and how would i go about getting u to text my modem??
and if it is faulty would my old netopia modem (silver) one work???

If you have connected by ethernet and into main phone socket I would be happy to run some tests andrew241983. PM me tel. no.
Yes your old one should work fine also.
Tony

Ye my router is connected directly to the main phone socket..... Do I just pm u my home no?

andrew241983

eircom: Tony wrote: »

If you have connected by ethernet and into main phone socket I would be happy to run some tests andrew241983. PM me tel. no.
Yes your old one should work fine also.
Tony

Yes my router is connected directly to the main phone socket...
Do I just pm u my phone no?

eircom: Tony

andrew241983 wrote: »

Yes my router is connected directly to the main phone socket...
Do I just pm u my phone no?

Yes andrew241983, PM me and can test now.
Tony

harr

Hi
I am also having bad problems with my zxyel, i am on my third one in as months and now this one has started to act up as I need to reset it every couple of hours,out of the last 12 weeks I would say I had about 2 weeks of average BB.:mad:
Every time i ring the only solution i am given is to get a new router,which takes a few days to get to me and then there is no guarantee that the zxyel will work so, i could be with out BB for yet another week.
Do eircom only use the zxyel or can you send me a different make because at this stage i don't want another zxyel router.If eircom cant give me the services that i am paying for why should i stay with them?

eircom: Tony

harr wrote: »

Hi
I am also having bad problems with my zxyel, i am on my third one in as months and now this one has started to act up as I need to reset it every couple of hours,out of the last 12 weeks I would say I had about 2 weeks of average BB.:mad:
Every time i ring the only solution i am given is to get a new router,which takes a few days to get to me and then there is no guarantee that the zxyel will work so, i could be with out BB for yet another week.
Do eircom only use the zxyel or can you send me a different make because at this stage i don't want another zxyel router.If eircom cant give me the services that i am paying for why should i stay with them?

Hi harr
I can understand your desire for a different router given that 3 have proven faulty, can you PM me your tel number and I can look into this matter for you. Three in a row may indicate that there is something else the problem here??? I can check previous cases and escalate this for you.
Tony

BaguMka

eircom: Tony wrote: »

Hi harr
I can understand your desire for a different router given that 3 have proven faulty, can you PM me your tel number and I can look into this matter for you. Three in a row may indicate that there is something else the problem here??? I can check previous cases and escalate this for you.
Tony

I have the same problem. all lights are constantly on but connection drops every hour so i have to reset the router every time..that's disaster
My router is connected directly to the main phone socket and using Ethernet wire

eircom: Tony

BaguMka wrote: »

I have the same problem. all lights are constantly on but connection drops every hour so i have to reset the router every time..that's disaster
My router is connected directly to the main phone socket and using Ethernet wire

Hi BaguMka
I have run tests again for you on this issue and again and again find no problem. Did you manage to go through the guide list I PM'd? If you continue to have drops despite near perfect connection, line and sync readings and you are connected via ethernet and into main phone socket I would advise you give tech support a call on 1890260260and have them troubleshoot and test this with you. They will be able to determine if modem issue and can have a replacement sent to you.
Post me here if this does not resolve issue.
Tony

BaguMka

eircom: Tony wrote: »

Hi BaguMka
I have run tests again for you on this issue and again and again find no problem. Did you manage to go through the guide list I PM'd? If you continue to have drops despite near perfect connection, line and sync readings and you are connected via ethernet and into main phone socket I would advise you give tech support a call on 1890260260and have them troubleshoot and test this with you. They will be able to determine if modem issue and can have a replacement sent to you.
Post me here if this does not resolve issue.
Tony

Believe or not but all connection problems gone since i put the router on the floor near phone socket..

eircom: Ant

BaguMka wrote: »

Believe or not but all connection problems gone since i put the router on the floor near phone socket..

Hi BaguMka,

Thanks for updating us. Great to hear you've solved your Broadband problem. Very simple solution I know, but this worked for me aswell!!;)

I've checked your sync and this is showing pretty good. While you've stayed solidly connected over our servers for over 24hrs!!

Stay in touch.
All the best,
Ant

BaguMka

eircom: Ant wrote: »

Hi BaguMka,

Thanks for updating us. Great to hear you've solved your Broadband problem. Very simple solution I know, but this worked for me aswell!!;)

I've checked your sync and this is showing pretty good. While you've stayed solidly connected over our servers for over 24hrs!!

Stay in touch.
All the best,
Ant

Unfortunately my joy didn't last too long..Since 4 days ago having again connection drops.. It says in the log view as follows:

channel 0, call 36, C02 Call Terminated (Internet light is off on the router) CALL DETAIL RECORD
ppp:IPCP Closing
ppp: Down,reason:5 (lower down) PPP
ppp:LCP Closing
ppp:LCP Down,reason:4 (term req) PPP
192.168.1.1 exceeds the max. number of session per host!
192.168.1.1 exceeds the max. number of session per host!
192.168.1.1 exceeds the max. number of session per host!
192.168.1.1 exceeds the max. number of session per host!
..........
..........
..........
P.S once i do restart a router internet connection is fine until i start to download smth or watching online any content..

eircom: Tony

BaguMka wrote: »

Unfortunately my joy didn't last too long..Since 4 days ago having again connection drops.. It says in the log view as follows:

channel 0, call 36, C02 Call Terminated (Internet light is off on the router) CALL DETAIL RECORD
ppp:IPCP Closing
ppp: Down,reason:5 (lower down) PPP
ppp:LCP Closing
ppp:LCP Down,reason:4 (term req) PPP
192.168.1.1 exceeds the max. number of session per host!
192.168.1.1 exceeds the max. number of session per host!
192.168.1.1 exceeds the max. number of session per host!
192.168.1.1 exceeds the max. number of session per host!
..........
..........
..........
P.S once i do restart a router internet connection is fine until i start to download smth or watching online any content..

Hi BaguMka
as synch settings and line show good test results and moving router did help ( for a while) I would have to advise that you give the tech support team a cal on 1890260260.
Advise them you have carried out all the tests and that only when you moved modem closer to device did you get (temporarily) a constant connection.
There any be an issue with connecting apparatus or with modem.
Before calling them please connect via ethernet and into main socket again. Let me know if any issue with this, or PM me your fault ref number and I can chase issue for you internally.
Tony

IsMiseDaithair

@BaguMka:

This error you are getting are due to the NAT settings on your modem are set too low. They are probably set to 1024 or 2048. If the setting is 1024 it needs to be changed to 2048 and if the setting is 2048 it needs to be set to 4096.
You can do this by going to the modem page, then to network section and at the bottom of the list is NAT. You will see the number in a white box on this page.

eircom: Tony

BaguMka wrote: »

Unfortunately my joy didn't last too long..Since 4 days ago having again connection drops.. It says in the log view as follows:

channel 0, call 36, C02 Call Terminated (Internet light is off on the router) CALL DETAIL RECORD
ppp:IPCP Closing
ppp: Down,reason:5 (lower down) PPP
ppp:LCP Closing
ppp:LCP Down,reason:4 (term req) PPP
192.168.1.1 exceeds the max. number of session per host!
192.168.1.1 exceeds the max. number of session per host!
192.168.1.1 exceeds the max. number of session per host!
192.168.1.1 exceeds the max. number of session per host!
..........
..........
..........
P.S once i do restart a router internet connection is fine until i start to download smth or watching online any content..

Hi BaguMka
This link to set up for on-line gaming may help you with this process.
Tony

BaguMka

IsMiseDaithair wrote: »

@BaguMka:

This error you are getting are due to the NAT settings on your modem are set too low. They are probably set to 1024 or 2048. If the setting is 1024 it needs to be changed to 2048 and if the setting is 2048 it needs to be set to 4096.
You can do this by going to the modem page, then to network section and at the bottom of the list is NAT. You will see the number in a white box on this page.

Thanks for advice. I've changed NAT from 1024 to 4096. Will see what happen

BaguMka

eircom: Tony wrote: »

Hi BaguMka
This link to set up for on-line gaming may help you with this process.
Tony

Tony it didn't help me as i set my firewall to low level since i got router..:(

eircom: Tony

BaguMka wrote: »

Tony it didn't help me as i set my firewall to low level since i got router..:(

Ok BaguMka
yes that link covers some pretty basic gaming set up moves, hope changing your Nat settings helped.
Tony

duffman21

Hi

My problem with Eircoms Zyxel P-660HW-T1 v3 router is that any laptop, desktop, smart phone connected to the network cant see any other device on the network.

i.e. I can’t stream video from my laptop to the xbox, each device can individually connect to the internet, but can’t see each other.

I have checked the firewall settings and they are fine (lowered it and made no difference), also the laptop can ping the xbox successfully.

I didn't have this problem with my old Netopia router as it worked fine and I could stream video from my laptop to my xbox with no problems.

Do Eircom still stock Netopia routers and if so why have they replaced them with rubbish routers???

Not happy with this router at all :mad:

eircom: Ant

duffman21 wrote: »

Hi

My problem with Eircoms Zyxel P-660HW-T1 v3 router is that any laptop, desktop, smart phone connected to the network cant see any other device on the network.

i.e. I can’t stream video from my laptop to the xbox, each device can individually connect to the internet, but can’t see each other.

I have checked the firewall settings and they are fine (lowered it and made no difference), also the laptop can ping the xbox successfully.

I didn't have this problem with my old Netopia router as it worked fine and I could stream video from my laptop to my xbox with no problems.

Do Eircom still stock Netopia routers and if so why have they replaced them with rubbish routers???

Not happy with this router at all :mad:

Hi duffman21,

Thanks for posting on the eircom Forum on Boards.

I've checked with Tech Support and they advise that the don't support file or printer sharing on a Local Area Network. They have advised that this option may possibly be on your computer system and you should look at this as a possible solution to your LAN setup.

I'm aware of friends who have their own LAN setup, and who have set up games consoles sucessfully on both Netopia and Zyxel routers. Further, they have no problem viewing devices across their own setup.
It's possible you may need to change the local default settings on the Zyxel router, which is not something directly supported by eircom Technical Support, as already mentioned above.

We no longer supply Netopia modems, and are currently providing the Zyxel P-660HW-T1.

I would appreciate if any one has any further advice which may help here. That is, assistance with configuration /setup so that you can see other devices on the LAN, using the Zyxel router. If there is anyone who might have suggestions /or may have had a similar problem viewing devices; or streaming using the Zyxel router. I appreciate your feedback. As said, file sharing and LAN administration /setup is something that Tech Support won't support directly.

Best regards,
Ant

Cherrycola

What is the problem with these Zyxel modems?! :mad::mad:

Seriously!!! I posted my problems with them last year, and thankfully i was lucky enough to inherit a Netopia from a friend who left Eircom, and i use that now.

I never solved the problem with the Zyxel one, it constantly dropped connection, and since ive been using the Netopia, not one problem in at all!!

Now my mother's Netopia has unfortunately caved in, and Eircom came out and landed her with one of these cr*p Zyxels, and she has had nothing but problems, her internet is sooooooooooooo slow, and dropping all the time.

So Eircom, when are you going to admit these modems are cr@p and not fit for purpose, as described, or of merchantable quality?!

You market your free modem as a perk of being with eircom, but the bloody thing doesnt work!
Surely if we cant receive the service that we are paying you to provide then we are due some compensation? At the very least you should provide the necessary tools to allow your product to work. Its seriously bad form! :mad:

If Sky came to my house, put up a satellite dish, signed me up to a 12mth contract, and gave me a faulty Sky box which couldnt receive the channels i was paying for, whose fault would that be?!

So how Eircom are getting away with providing modems that cant provide an internet connection is beyond me!!!!:mad::mad:

eircom: Ant

Cherrycola wrote: »

What is the problem with these Zyxel modems?! :mad::mad:

Seriously!!! I posted my problems with them last year, and thankfully i was lucky enough to inherit a Netopia from a friend who left Eircom, and i use that now.

I never solved the problem with the Zyxel one, it constantly dropped connection, and since ive been using the Netopia, not one problem in at all!!

Now my mother's Netopia has unfortunately caved in, and Eircom came out and landed her with one of these cr*p Zyxels, and she has had nothing but problems, her internet is sooooooooooooo slow, and dropping all the time.

So Eircom, when are you going to admit these modems are cr@p and not fit for purpose, as described, or of merchantable quality?!

You market your free modem as a perk of being with eircom, but the bloody thing doesnt work!
Surely if we cant receive the service that we are paying you to provide then we are due some compensation? At the very least you should provide the necessary tools to allow your product to work. Its seriously bad form! :mad:

If Sky came to my house, put up a satellite dish, signed me up to a 12mth contract, and gave me a faulty Sky box which couldnt receive the channels i was paying for, whose fault would that be?!

So how Eircom are getting away with providing modems that cant provide an internet connection is beyond me!!!!:mad::mad:

Hi Cherrycola,

I appreciate your comments. Certainly, like most standard adsl modems, the Zyxel modem has it limitations. It is also quite commonly used throughout by many ISPs, both in Ireland and abroad.

I'm not denying we don't have faults with any of our modems, and that some people would have a preference for one modem over another. The thing is, the modem is tested before it is provided to a customer. Most reported faults to Tech Support are based around the actual internal connection setup rather than the actual modem (That is, the modem may be on a secondary phone socket and not directly on the main phone point; or a faulty splitter; or it may be a faulty adsl splitter).

I'm sure you'd appreciate before Technical Support can determine where the fault lies, they need to check the way the modem is connected within the customer's premises.

As you say, the modems are initially sent out free of charge, which is unlike alot of other ISPs. It is a basic plug and play modem device, which is set up by default (doesn't require any network configuration on the customer's side). The option is there for customers to use their own modem if they wish - similar to other Internet providers. In fact, some customers would prefer to use their own modems, which provide more features, such as priority gaming and other firewall and security options.

I understand you don't have a problem when you're using the Netopia modem. However, we also have many customers that use the Zyxel modem and don't have any problems either.

It would be necessary for your mother's modem - internal setup - to be checked first by Tech Support, before they can determine where the fault lies, and replace the modem if necessay.

At present, I don't have any information about changing eircom's modems. This situation however is always under review. In the meantime, if you'd like me to report your mother's broadband fault to Technical Support, please private message the home phone or eircom Account number.

Let me know if I can help further.

Kind regards,
Ant