Crack on edge of Macbook

Josey Wales

My Macbook is the mid-2007 range. I had heard that they were susceptible to cracks forming on the edge. It is where the lid closes and there is a ridge that rests on the edge.

I've gotten away with it till now. Only noticed the crack tonight when it scratched my wrist. Has anyone here had the problem and had it fixed by Apple?

Would I have to take it to the store in Belfast?

Sad Professor

Yeah, the white Macbooks had all sorts of problems relating to cracked enclosures. And Apple did indeed fix it for people, even out of warranty in some cases, but your machine is over 3 and half years old. Unless you have Applecare, I don't think you'll have any luck.

MagicMarker

Mine's the same, small slithers of the casing broken away. Doesn't bother me tbh, it's a 3 year old laptop and it looks it.

Deep Thought

same as , got it 2007 and is now cracked...

but shes still going

barryj

I've seen various mentions of cases on the plastic MacBooks being repaired even when out of warranty, so I'd say it would be worth a try.

If the Belfast Apple store is convenient for you, that might be your best bet - but otherwise, any authorized Apple repair centres, should be able to tell you.

- barry

Gordon

Similar laptop here with a crack, small sliver came off the right hand side where my wrist rests too, but it's no bother for an old laptop considering it works just like new inside.

ismiseuisce

I have a white MacBook and loads of slivers of plastic have come off the edges by now and she still works perfectly.

Dont be at yourself

They were definitely replacing the enclosures out of warranty but iirc it was only for a limited time...

muggyog

Thanks bedlam, sugru is pretty neat ( think I'd wait for the white version for Mac repair).

Basq

Don't get me started..

A pain I know so well!

Thomas_S_Hunterson

I had the same problem. Strip of Leukosilk medical tape over it and it's practically invisible and not getting any worse.

/edit: also, the texture of that tape is lovely.

Josey Wales

I brought it into CompuB yesterday. The person there took one look at it and said that is covered by Apple. She ordered the part and said they will ring when it arrives. Should take no more than an hour to fix.

No charge. Which is great because the Macbook is out of warranty.

MagicMarker

Are they replacing the whole case?

Josey Wales

MagicMarker wrote: »

Are they replacing the whole case?

I assume that they are. The invoice has a Case Replacement listed.

Deep Thought

MagicMarker wrote: »

Are they replacing the whole case?

all out of warranty ? Mine is 2007 and the same problems....so would be nice

Josey Wales

Deep Thought wrote: »

all out of warranty ? Mine is 2007 and the same problems....so would be nice

I left mine in this morning. I should be collecting later. I'll update the post to say how the repair went.

But yes, mine is out of warranty and there is no charge.

conor.hogan.2

They will replace the top case - ie around the keyboard for free outside of warranty. I had a crack around the actual bottom right of the screen on the actual bezel and that wasnt covered.

Josey Wales

I collected my repaired Macbook today from CompuB. I have to say that I am very impressed.

I brought it to them a week ago and they ordered the part. I gave them the Macbook yesterday and they had it fixed late yesterday evening. They replaced the case with the crack. I didn't realise it would mean a new keyboard and trackpad. So now the Macbook looks like new.

Sad Professor

Good to hear they are still fixing this problem.

Did you ever get yours fixed, Basq?

Deep Thought

I sent a mail to Mactivate to see if they would do it

They are nearer to me.

Will keep peeps updated

Basq

Sad Professor wrote: »

Did you ever get yours fixed, Basq?

Never bothered following it up.. and rarely in Dublin so no CompuB or Mactivate near me!

It's still going strong anyways!

Deep Thought

Mactivate said they will do it

Happy days...

sweet-rasmus

I remember when I rang Applecare about it a few years ago. The guy on the phone referred to it as 'the crack of doom' so I knew instantly that it was a recognised problem! Pity though, the crack has reapppeared on the replacement cover.

Greentree_uk

I work as an Apple Service Engineer and I note the comments from the above repairs. however people are not mentioning the replacement bezel surrounding the display, this should be replaced in most repairs. The original macbooks don't qualify. Can people advise if this has been done or are they taking shortcuts. BTW black macbooks also qualify, but not bezels. Also sometimes macbooks older than 3 years qualify for the repair too. I suggest you contact a service provider.


Conor.hogan. FYI bezel cracks are covered in certain models.

Josey Wales

Greentree_uk wrote: »

I work as an Apple Service Engineer and I note the comments from the above repairs. however people are not mentioning the replacement bezel surrounding the display, this should be replaced in most repairs. The original macbooks don't qualify. Can people advise if this has been done or are they taking shortcuts..

They did not replace the bezel surrounding the display for me.

Josey Wales

Josey Wales wrote: »

I collected my repaired Macbook today from CompuB. I have to say that I am very impressed.

I brought it to them a week ago and they ordered the part. I gave them the Macbook yesterday and they had it fixed late yesterday evening. They replaced the case with the crack. I didn't realise it would mean a new keyboard and trackpad. So now the Macbook looks like new.

Weird. A friend of mine had a completely different experience with compub http://www.boards.ie/vbulletin/showthread.php?t=2056062849

Am personally glad you didn't have the same sort of nonsense.

Deep Thought

Greentree_uk wrote: »

I work as an Apple Service Engineer and I note the comments from the above repairs. however people are not mentioning the replacement bezel surrounding the display, this should be replaced in most repairs. The original macbooks don't qualify. Can people advise if this has been done or are they taking shortcuts. BTW black macbooks also qualify, but not bezels. Also sometimes macbooks older than 3 years qualify for the repair too. I suggest you contact a service provider.


Conor.hogan. FYI bezel cracks are covered in certain models.

Hi

Is there any way we can get this officially as It would be could to tell the AD when its being sent in for repair

Deep Thought

Mactivate have ordered in new Top Case and Display Bezel

Going over Saturday to get it done

Mars Bar

Ugh, I now have "the crack of doom".

Will CompuB do the repair do ye know? Will it be a matter of them getting the cases in and changing them for me in the shop? I can't afford to have my laptop taken off me for a day as I'm nearing my final year assignment deadlines and my exams.

Josey Wales

mars bar wrote: »

Ugh, I now have "the crack of doom".

Will CompuB do the repair do ye know? Will it be a matter of them getting the cases in and changing them for me in the shop? I can't afford to have my laptop taken off me for a day as I'm nearing my final year assignment deadlines and my exams.

They did the repair for me a couple of weeks ago. They ordered in the parts and phoned me when they arrived. I dropped in my laptop for them to do the repair.

They told me the length of time it takes depends on how busy they are but for this fix it was a full day. I dropped it in at 9am and they rang me at 5.40pm to come and collect.

Mars Bar

Josey Wales wrote: »

They did the repair for me a couple of weeks ago. They ordered in the parts and phoned me when they arrived. I dropped in my laptop for them to do the repair.

They told me the length of time it takes depends on how busy they are but for this fix it was a full day. I dropped it in at 9am and they rang me at 5.40pm to come and collect.

Hmmmm.

That's awkward for me with college.

I might be better off going to a mac store in Galway when I'm shopping and can pass time at the cinema or something while it's being repaired rather than leaving it in CompuB in Limerick and not being able to do college work.

I think it can survive another 3 weeks...

mahamageehad

Whew! I thought I was the only one with this problem!!

MagicMarker

Surely you can do it yourself? There's probably a guide on youtube somewhere, I doubt it's too challenging.

Deep Thought

Just got mine back for Mactivate

Only took 15mins

Very nice, my problem now is that the bottom chassis is also cracked,

But Nice Job from Mactivate

Josey Wales

MagicMarker wrote: »

Surely you can do it yourself? There's probably a guide on youtube somewhere, I doubt it's too challenging.

I don't think there is any point in risking it. Especially as the service is free.

Mars Bar

bedlam wrote: »

See if you can schedule the repair so it can be done on the spot, it's a 15-30 minute job at best.

I emailed GalMac in Galway and they said they can do it.

I'll go into CompuB in Limerick on Friday and they might have the casing in for Tuesday and I'll be able to go in and get them to do it if it only takes 30 mins tops...

jay93

mars bar wrote: »

I think it can survive another 3 weeks...

Hopefully it does last 3 weeks
Don't want your MBP screen to be hanging off the hinges :cool:

MagicMarker

Mega bump.

Does anyone know if CompuB etc are still doing this out of warranty?

Colonel Panic

I heard they are, but why not phone them? What do any of us know for sure?

MagicMarker

MagicMarker wrote: »

Mega bump.

Does anyone know if CompuB etc are still doing this out of warranty?

Be careful of CompuB, they're a joke (in my experience) at basic repairs.

Colonel Panic

They're hit and miss.

They did a fine job on my MBP recently (although they put the base panel on a bit crooked and I had to reseat it) but they screwed over my sister on a Wifi issue and left her outside of Applecare with no Internet.

The truth is though, this sort of stuff isn't rocket science, it's just getting the parts that's the hard part.

Josey Wales

I guess they would fix it. My MacBook was years out of warranty and they did it free for me. They did a great job.